Name: Banyan Tree Puebla
Address: 10 Norte #1402, Col. Barrio del Alto, Barrio Del Alto, Puebla, Puebla (and vicinity), Puebla, Mexico, Puebla, Puebla, Mexico
Rating: 8.98

Guest reviews

9

Fabulous

Based on 597 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across reviews for Banyan Tree Puebla, travelers often praise the beautiful historic property, comfortable spacious rooms, central location, and rooftop views, yet note recurring issues with inconsistent service and dining, room noise, and occasional maintenance or climate-control problems.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Leah

last week

·

Stayed 2 nights

The hotel is beautiful and in a great location. We had limited choices as we needed a car park but it was lovely and easily within walking distance to the centre of town. The staff were amazing and helped us with a problem with our rental car speaking Spanish to the company and everything was resolved. The rooftop pool area was a lovely experience after walking in the sun all day.

10

Francisco

4 weeks ago

·

Stayed 3 nights

Amazing spacious rooms and the staff was friendly.

10

Christopher

8 Apr 2026

·

Stayed 1 night

AMAZING EXPERIENCE

8

Siddique

29 Mar 2026

·

Stayed 2 nights

Ok

10

Abraham

27 Jan 2026

·

Stayed 1 night

Excelente

10 Norte #1402, Col. Barrio del Alto, Barrio Del Alto, Puebla, Puebla (and vicinity), Puebla, Mexico

Location

With a stay at Banyan Tree Puebla, you'll be centrally located in Puebla, a 2-minute drive from Zócalo de Puebla and 8 minutes from Angelopolis Commercial Center. This family-friendly hotel is 11.4 mi (18.4 km) from Africam Safari and 9 mi (14.4 km) from Great Pyramid of Cholula.

Five Wounds of San Francisco Conventional Church(0.1 Miles)

Main Theater of Puebla(0.2 Miles)

Artist Quarter(0.3 Miles)

Puebla Convention Center(0.3 Miles)

El Parian Market(0.3 Miles)

Alfenique House(0.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 13:00 to 19:00

Before 08:30

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site and is limited. Valet parking is also offered for a fee of MXN 220.00 per day.

Local cuisine breakfasts are available daily from 7:00 AM to noon for a fee, approximately MXN 475 to 1000 for adults and MXN 475 to 999 for children.

Pets are allowed at the property with a fee of MXN 1260 per pet, per day. Service animals are exempt from fees.

Check-in is from 1:00 PM to 7:00 PM, and check-out is until 8:30 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Airport shuttle services are available for a fee of MXN 1250 per vehicle (one-way, maximum occupancy 4). Transfers can be arranged by contacting the hotel.

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

The hotel is centrally located in Puebla, just a 2-minute drive from Zócalo de Puebla and 8 minutes from Angelopolis Commercial Center. It is also 11.4 mi (18.4 km) from Africam Safari and 9 mi (14.4 km) from the Great Pyramid of Cholula.

Yes, the property features an outdoor heated pool. The operational hours and seasonal availability are not specified.

Up to 2 children aged 11 years old and younger can stay free when occupying the parent or guardian's room using existing bedding.

The property offers rollaway beds for a fee of MXN 1000 per night, and advance request or confirmation is required. Specific information about cribs is not provided.

Banyan Tree Puebla

Amenities

Property description

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