Name: SpringHill Suites by Marriott Gallup
Address: 1105 West Lincoln Avenue, Gallup, New Mexico, United States of America, Gallup, New Mexico, US
Price range: $133–$202 per night
Rating: 8.25

What guests think

At SpringHill Suites by Marriott Gallup, travelers frequently praise the clean, spacious rooms, friendly staff, and generally satisfying free breakfast, while also noting convenient access to I-40 and nearby dining and shopping.

However, many reviews report recurring maintenance problems, especially with room AC and heating controls, televisions and cable service, and firm mattresses that some found uncomfortable. Renovations and facility outages appear periodically, with a small or closed pool, a removed or out-of-order hot tub, and occasional elevator or exterior-door access issues. The location is convenient but can feel sketchy after dark, so expect a generally comfortable stop with helpful staff and breakfast, offset by inconsistent upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the pool is small and sometimes closed, the hot tub has been removed or out of service, and guests occasionally report elevator outages and key-access issues at exterior doors; fenced parking is noted.

Related guest reviews

8

Geraldine

Oct 29, 2023

·

Stayed 1 night

Swimming pool not opened. One of the reasons for staying here is for the pool and hot tub. The last 3 visits the hot tub was not available. I understand that things changed due to COVID-19. However, you need to bring back both the pool and the hot tub.

10

Karen

Jun 11, 2025

·

Stayed 1 night

Great hotel! Clean and comfortable. Decent breakfast and small but clean indoor pool. The area around has lots of transients but we were never r

8

JANET

Mar 23, 2024

·

Stayed 1 night

We were disappointed in the hotel. The description said there was a spa pool, but their renovation took it out.

10

Sephria

Feb 19, 2024

·

Stayed 2 nights

The changes with fenced property have made it safe and comfortable

8

Vivianne

Jun 9, 2024

·

Stayed 1 night

Hit water in showers, unpredictable. TV network not good. Can’t get in back doors with key card.

8

audrey

Oct 15, 2024

·

Stayed 1 night

Rv parking in dirt lot and side door to that area would not let us in even with our room card key

10

Arleen

Oct 11, 2025

·

Stayed 1 night

Good breakfast. Warm swimming pool and very clean. Unfortunately, the window shade would not go down.

8

Yajaira

Oct 18, 2024

·

Stayed 1 night

Hotel is beautiful and well taken care of, and it’s in the middle of some great restaurants and fast food. Only thing that sucked was that elevator and pool were closed due to maintenance and we were placed on the 4th floor so that was a bit of an inconvenience.

10

Katherine

Jun 4, 2023

·

Stayed 1 night

Very nice and comfortable, only issue needs a little updating of the pool area and the hot tub was out of service

6

E.

Jun 14, 2025

·

Stayed 1 night

Hotel was clean, quiet, and room was spacious, beds were comfortable, but the pool was closed. After a day of traveling with kids, that was a real disappointment, since we had booked partially based on the fact that there would be a pool for them to get out some energy.

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Cleanliness

Many guests found rooms and common areas clean, but several reported odors, clogged or dirty bathrooms, stained furnishings, and occasional housekeeping misses.

Related guest reviews

8

Angela

Oct 7, 2025

·

Stayed 1 night

Clean, comfortable, no noise.

10

Cher

Sep 19, 2025

·

Stayed 1 night

Clean and employees are very nice.

4

Pascual

Sep 15, 2025

·

Stayed 1 night

The room smelled terrible. Unclean like a teenage boys room.

4

Mark

Apr 2, 2025

·

Stayed 1 night

Very run down hotel. Thermostat did not work properly so temp range was six degrees and no ability to turn off fan as air blows right onto bed. Bathroom shower disgusting - hair and debris in drain and was clogged so you showered with water backing up. TV did not work. Tear it down and start over. This place got great reviews but they had to be fake.

10

Steven

Sep 9, 2025

·

Stayed 1 night

Helpful and friendly staff, clean room, no complaints

8

Kent

Mar 24, 2025

·

Stayed 1 night

Room was not full cleaned. Found a used wash cloth in the shoer/tub

6

Madeline

Aug 24, 2025

·

Stayed 1 night

The area around the hotel is really unsafe. When I took a shower, the drain was clogged and dirt rose up from the drain and filled the tub. Would not recommend staying here.

6

jesika

Jul 9, 2024

·

Stayed 1 night

This hotel was fine for one night. I would not want to stay there multiple nights in a row. The rooms were big. It comfortably slept all 5 of us. It was not as clean as it could have been. The breakfast was so so.

4

Gerith

Apr 22, 2023

·

Stayed 1 night

Overall the property was very dirty, especially the rooms.

8

Zach

Dec 24, 2025

·

Stayed 1 night

Lobby was clean. Room was spacious and clean. Bathroom was updated.

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Rooms

Rooms are spacious and modern, but many mention very firm beds, noisy or hard-to-control HVAC, and frequent TV/cable problems; some noted awkward layouts and occasional noise from trains or neighbors.

Related guest reviews

8

Sue

May 6, 2025

·

Stayed 1 night

Having checked in late, we asked for a late check out. The front desk clerk did not hesitate to put the request in. He was very nice and professional. The hotel is clean from the moment we stepped in and all the way to our rooms. The only reason I give this only four stars is because of the bed. It was so hard I felt like I was sleeping on plywood. Needless to say, I didn't get much rest. Other than that, I'm thankful for a place to stay the night.

8

Robert

May 8, 2023

·

Stayed 1 night

This is a nice hotel in a good location. It is new, clean and the staff is friendly. Our only criticism is that the AC/ heater is terrible as they are loud and not very efficient. This was definitely a negative.

6

Roxelle

Aug 28, 2025

·

Stayed 1 night

TV wouldn’t stop buffering. Frustrating trying to watch. AC would not turn off

8

Gary

Aug 9, 2023

·

Stayed 1 night

Check-in and room was great. Air conditioner is noisy. Nearby train was annoying

8

Lori

Oct 23, 2025

·

Stayed 1 night

The room was spacious and nice but the bed was hard.

8

Christine

Apr 27, 2024

·

Stayed 1 night

The television was pixilated and I could not watch TV. The AC was also not working and got a little stuffy in the night. Room 303

6

Joanna

Dec 5, 2025

·

Stayed 1 night

There are several little things that needed attention. Most importantly was the AC unit. The controller wasn’t working properly and the toilet paper holders were coming off the wall. The breakfast was nice. The bed was comfortable and the room was stylish.

2

Diane

Jan 3, 2023

·

Stayed 19,357 nights

Everything about this place was poor. Reception staff took a while to look up from texting on her phone to acknowledge our arrival. Poorly laid out room. Couldn't view TV from the couch OR the bed. Bathroom door was frosted glass, so if someone needed to use the restroom in the middle of the night, the entire room lit up.

8

Mathew

Nov 15, 2024

·

Stayed 1 night

The heater was making a terrible noise but I was able to turn it off and fortunately was comfortable without it. The bed wasn't very comfortable. Shower door didn't close tightly so leaked water on the floor. There were more than enough towels which was nice. Fridge didn't seem very cold.

8

Mary

Dec 28, 2024

·

Stayed 1 night

Hotel was clean and quiet. Bed was ok but not great. Tv is in a weird spot. Staff at check-in was not very informative. Breakfast was really good.

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Service

Staff are often friendly, helpful, and efficient, though some guests experienced unprofessional or dismissive interactions, check-in issues, double charges, or room assignment errors.

Related guest reviews

6

Donald

Feb 4, 2024

·

Stayed 1 night

Best thing about stay was very friendly waitress at breakfast. Room was ok except for very loud cycling AC and evening staff who didn't know how to check in with third party vendors so we were double charged and had to wait for refund.

2

Mason

Aug 3, 2024

·

Stayed 1 night

We were checked into a room that had been rented to another guest. They were in the shower. Thank god we heard the water and shut the door immediately. From a former hotel GM this is unacceptable and the system used to assign rooms shouldn’t allow it so they were making keys manually in the back. Highly disappointed in the reaction from the overnight employee. She truly didn’t care at all. Didn’t even attempt to apologize.

10

Cynthia

Oct 31, 2025

·

Stayed 1 night

Nice room and friendly staff

2

Jorge

Jun 15, 2024

·

Stayed 3 nights

Staff was unfriendly, there was no water pressure my second night, I was there for a week and they asked if I wanted housekeeping at check in, I said yes and never got any housekeeping the whole time.

10

jason

Aug 12, 2025

·

Stayed 1 night

Staff was fantastic. Check in was quick.

10

Angelina

Jun 29, 2025

·

Stayed 1 night

I arrived earlier than expected, and to my surprise, the staff was incredibly thoughtful—they called me as soon as my room was ready. After a long journey, it was a relief to be accommodated within 30 minutes. I truly appreciated the kindness of the gentleman who assisted us; his exceptional customer service made a world of difference during our stay. On a side note, there’s a fantastic pizza place just a short walk from the hotel that treats kids to free ice cream! The pizza is absolutely delicious too—definitely worth checking out!

8

Evelyna

Jan 1, 2023

·

Stayed 1 night

The original room we got had a very annoying noise from the vent right outside our window. We told the rep on duty about it. He was very rude. Without offering to fix the issue he cancelled our room and said we can leave. I stated that was very unprofessional behavior. He said he was done with everyone this day. But that treatment was so uncalled for. He angrily assigned another room and threw our key cards on the counter. Not a nice person.

8

Katie

Aug 7, 2025

·

Stayed 1 night

Average stay, clean, beds too firm for our liking. Staff not the most professional but friendly.

8

Kimberly

Oct 14, 2025

·

Stayed 1 night

Room was a bit on the warm side to sleep. I set the thermostat to 70 and it never really cooled to that level. Neighboring rooms were a bit loud - footsteps from above and kids across the hall but it didn’t bother us too much. Breakfast was good and check in/check out staff were friendly and helpful.

8

Coralee

Oct 15, 2024

·

Stayed 1 night

Staff was amazing. Neighbor blaring tv not so much but the staff tried hard at 2 in the morning to contact them.

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Location

Convenient to I-40 and many restaurants and shops, but multiple reviews describe the surrounding area as sketchy with loitering/homeless activity, and road construction has made access confusing at times.

Related guest reviews

6

Jonah

Sep 8, 2025

·

Stayed 2 nights

Sarounding area sketchy dont leave valubles in vehicle!!

8

Renee

Aug 25, 2025

·

Stayed 1 night

The rooms are nicely decorated. The motel is centrally located.

10

Barbara

Jul 16, 2024

·

Stayed 1 night

This is a super nice hotel, the area surrounding it seems a bit sketchy. The beds and rooms were fantastic, the staff was amazingly friendly and went above and beyond to be helpful. Just make sure to not leave anything in your car.

10

Olivia

Jun 6, 2024

·

Stayed 1 night

The hotel was great! The service was wonderful, and I was so tired. They let us check in early and really made everything easy. The homeless people camped out everywhere around it was super sketchy and made us feel like we were in the walking dead.

10

Kimo

Sep 20, 2025

·

Stayed 1 night

Centralized in Gallup

10

Christopher

May 14, 2025

·

Stayed 1 night

Great location that gives access to a variety of stores and restaurants.

10

Kathryn

Mar 30, 2024

·

Stayed 1 night

The neighborhood is sketchy but the hotel and all the staff were awesome! Would definitely stay here again.

8

Wendy

Sep 15, 2023

·

Stayed 2 nights

Made welcome on arrival and breakfast offering was very good. Staff attention to our wellbeing was very good. It was unfortunate that there was road work in the area when we visited, which made access to the hotel less easy.

8

Jerrold

Jul 12, 2024

·

Stayed 1 night

The only problem I had was the difficulty in finding the entrance to the property because of the roadwork and construction going on. Some signs to guide us in would have been helpful.

6

Madeline

Aug 24, 2025

·

Stayed 1 night

The area around the hotel is really unsafe. When I took a shower, the drain was clogged and dirt rose up from the drain and filled the tub. Would not recommend staying here.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and quality, with some gluten-free options, though others found items cold, coffee weak, or selection inconsistent.

Related guest reviews

10

Stephanie

Jul 1, 2025

·

Stayed 1 night

We stayed here just to sleep and then head back on the road. They had a good complimentary breakfast!

10

Shannon

Aug 26, 2024

·

Stayed 1 night

Id like to say for Gallup this was a very nice stay. Breakfast was better than any other hotel breakfast I've had. 👍

10

Kalisha

Sep 6, 2025

·

Stayed 1 night

There was no working AC, but otherwise it was a fantastic experience! Amazing breakfast with gluten free options, and a huge selection in general, of good real foods and drinks.

4

Allen

Jun 22, 2025

·

Stayed 1 night

Room was good, TV in an ackward position so with 3 People one couldn't see it most likely the one next to the Window Breakfast was way belowthe price they charged for the Room only Eggs and no Bacon or sausage. Bread was so dried by the time you tasted it it edible. Potatoes was super dry as well. Go woth the Waffles and Joghurt. My Husband ate sausage gravy and Biscuit he sad was ok. Decaf Coffee was ok.but lukewarm by the time you added the creamer. Tnis was our first stay in this Hotel and I don't think we will ever stop in one again. Relocating from Colorado to Arizona. This,was the most expensive room on our trip with the least chioces fir Breakfast.

10

Richard

Oct 1, 2025

·

Stayed 1 night

Nice everything. Nice breakfast, great room

8

Maria

Mar 29, 2025

·

Stayed 1 night

Breakfast was great for being included with the stay.

6

Maria

Apr 21, 2024

·

Stayed 1 night

Great for overnight stay at price. Don’t eat the breakfast, you’ll likely get sick

10

Arleen

Oct 11, 2025

·

Stayed 1 night

Good breakfast. Warm swimming pool and very clean. Unfortunately, the window shade would not go down.

8

Terrence

Apr 18, 2025

·

Stayed 1 night

The room was clean. However, there were no darkening shades in the room. Light from the outside disturbed my sleep. The breakfast was inadequate. Biscuits were hard and no eggs.

8

Mary

Dec 28, 2024

·

Stayed 1 night

Hotel was clean and quiet. Bed was ok but not great. Tv is in a weird spot. Staff at check-in was not very informative. Breakfast was really good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$126
February	$124
March	$129
April	$133
May	$137
June	$166
July	$146
August	$142
September	$156
October	$147
November	$139
December	$135

Su	Mo	Tu	We	Th	Fr	Sa
				1 $139	2 $143	3 $143
4 $138	5 $139	6 $138	7 $133	8 $134	9 $133	10 $133
11 $133	12 $133	13 $133	14 $133	15 $133	16 $133	17 $133
18 $133	19 $134	20 $134	21 $133	22 $133	23 $133	24 $134
25 $133	26 $133	27 $133	28 $133	29 $133	30 $134	31 $133

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $202	17 $181	18 $177	19 $181
20 $181	21	22	23	24	25	26 $152
27 $152	28 $162	29 $152	30 $152

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds

Suite, Multiple Beds, Hearing Accessible

Suite, Multiple Beds, Accessible Bathtub (Transfer Shower)

Suite, Multiple Beds, Roll-In Shower (Transfer Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about SpringHill Suites by Marriott Gallup

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Prices for upcoming dates