Name: Hotel The Celestine Ginza
Address: Chuo-ku, Ginza 8-4-22, Ginza, Tokyo, Japan, Tokyo, Tokyo Prefecture, JP
Price range: $214–$550 per night
Rating: 9.05

What guests think

Travellers describe Hotel The Celestine Ginza as a well-located boutique stay near Shimbashi and Ginza shopping, highlighted by exceptionally courteous, attentive staff and convenient access to rail links, restaurants, and city sights for business and leisure visits.

Rooms are modern and comfortable yet typically small with limited storage, and some guests report noise from trains or nightlife or less appealing views on lower floors. Breakfast and the top-floor restaurant earn praise for quality and views, though the set menu feels limited and service can slow at peak times, with bar hours or cover charges occasionally frustrating. Expect a stylish, compact base with modest amenities in a prime Ginza spot.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On-site facilities are limited: there is no gym or pool. The top-floor bar/restaurant offers great views, but hours, pricing/cover charges, and dinner value draw mixed feedback, and some common areas can feel warm.

Related guest reviews

10

Paul

May 25, 2023

·

Stayed 4 nights

Lovely hotel. Very modern with beautifully furnished rooms and a stunning view from the top floor bar. Only negative was to be charged a seating fee as a paying guest, when at the bar. Understandable for people off the street, but would think this would be covered by the stay

10

Billy

Jul 28, 2023

·

Stayed 4 nights

It would have been nice to have a pool area

8

Erich

Sep 27, 2023

·

Stayed 2 nights

Solid hotel. The elevators and hallways aren’t climate controlled which is silly. The rooms are nice. Excellent lighting and awesome window curtain controls. Location is fantastic; right next to shimbashi station. My only complaint is the ambience in the 14th floor bar / restaurant. It feels more like a shokudou than the top floor bar of a fancy ginza hotel.

8

Riann

Oct 2, 2025

·

Stayed 2 nights

The bar/restaurant was lacking. A Japanese offer on menu would have been nice as well as better hours. The view is stunning but the service was very lacking. The hotel’s reception and staff on site at welcome were wonderful!!! So kind and helpful and we loved our room and view! They also stored our baggage securely as we had a few hours to kill between check out and our flight.

8

Charlie

Oct 8, 2023

·

Stayed 1 night

This hotel is close to many of the high end shops and restaurants in the Ginza district making it a good choice for anyone looking to experience the area. The rooms are on the small end, but are a fair size for the price point and location. The on-site bar has unusual hours making it difficult to access, unless you are a night owl. The staff are friendly, and attempted to get me into my room 30 minutes early.

6

Dalphine

Aug 18, 2025

·

Stayed 4 nights

Pros Very convenient. About a 3-minute walk to Shimbashi Station (though it’s a bit farther to Ginza Station). Bathroom amenities, except the towels, are comparable to a 5-star hotel. They provide Byredo soaps and lotion. Cons Condition of the property: While reasonably clean for its age, the hotel shows visible wear. We noticed stains on the walls and carpet, along with some debris in less visible corners. The property is due for renovation. Room experience: We stayed 4 nights. On the first night, my skin felt itchy, which I thought might be allergies. By the third night, my husband had bites as well. We informed the front desk and requested a full bed sheet change. The staff seemed genuinely concerned, and we didn’t notice any bites the following night. However, housekeeping service afterward felt less thorough compared to the earlier days, perhaps just a coincidence, but it stood out. Surrounding area: Although marketed as Ginza, the hotel is located on the outer edge. The street leading to the property wasn’t as polished as central Ginza, and there was often a sewage-like odor near the corner by the entrance, which made arrivals a bit unpleasant. Additional Note: No gym on site. This was our oversight, as we assumed a 4.5-star hotel would have one. Mentioning here in case gym access is important for other travelers.

8

Ross

Sep 19, 2024

·

Stayed 4 nights

Fantastic location in the heart of Ginza. A very short walk to countless bars, restaurants and shops. At night we found all of our rooms very quiet and comfortable. We opted for superior corner twin rooms, which were worth the extra cost. They were spacious by European standards and were immaculate and had every facility you could ever want. Housekeeping standard was very high. Breakfast is served on the 14th floor and is essentially 3 choices. The quality is very high and all the staff are very kind. If you are staying there for more than a few nights it can be slightly repetitive. One thing to note is that we were provided with a “welcome free drink” voucher each to use in the upstairs bar. When we had our drink (which was very nice) the bartender asked us if we would like another drink before he closed. We all had another drink and then when the bill came we had been charged a cover charge each, despite being hotel guests. We found that quite unusual to be charged to drink at your own hotel bar.

10

Larisa

Apr 13, 2023

·

Stayed 10 nights

Property was very conveniently located and staff very helpful. Really nice toiletries and big bathroom. I was surprised no gym but I presume it is not conventional for Japanese hotels to have gym onsite.

10

Richard

Aug 27, 2024

·

Stayed 2 nights

I stay 2 days here from 8/25 to 8/26, first when I come it’s surprise me because there is no smoking free room left and the service girl recommended 2 beds room instead of one bed room but it’s smoking free , need to pay more money, I agree to do it. After take look the room surprise me again for no table, no meeting area, no gym .. but the front desk lady give me another recommendation for bigger room and have desk I can work , but when open the room , no chair… I almost want to leave right away! But the hotel service attitude make me stay… so I feel very good for 2 days stay and I say thanks for hotel all people warm service! Rochard

6

ANA

Aug 26, 2024

·

Stayed 3 nights

La recepcion estaba muy bien y olia super bien, pero en los pasillo del hotel ya no olia bien y se sentia mucho calor! como que no servia el aire de los pasillos!

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Cleanliness

Many reviews praise very clean rooms and well-kept spaces. A minority note stains, odors or dust and some aging furnishings, with occasional housekeeping inconsistency.

Related guest reviews

10

Kyla

Oct 23, 2025

·

Stayed 4 nights

Clean room

10

Carol

Nov 28, 2025

·

Stayed 14 nights

Exceptional! Very clean, staff were very friendly and helpful. Just a really excellent stay. Highly recommend. Plus location couldn’t be better.

10

Jin Wan

Aug 9, 2025

·

Stayed 2 nights

Very clean and as expected from the write up

4

Farbod

Nov 30, 2025

·

Stayed 2 nights

Let’s start with positives: Nice and helpful staff Very good location Clean sheets/bed Negatives: lm I’m not sure how this hotel is a 4.5 star - literally there are no amenities - the room is small beyond imagination (you can pretty much expect to sleep) No meaningful upgrade is available even if you wanna pay extra to have a nicer/bigger room Noticeable stains on the floors and walls Shower was not as clean neither Banged up and aged furniture Cigarette burn on the chair (although the room was non smoking) Overall I stayed in 3 different hotels in my trip to Japan and this one was by far the worst one

6

Minhee

Jan 2, 2024

·

Stayed 2 nights

두번째 방문이었습니다. 첫번째 방문때 서비스, 청결, 위치 등 너무 만족했었고, 가끔 리뷰에서 방에서 냄새가 난다는걸 봤었는데 이번에 저희 방이 그랬습니다. 리셉션에 말씀드려서 한번 바꿔주시긴했는데 바로 옆방으로 주셔서 똑같이 냄새가 났구요, 이게 공조시스템에서 나는 시큼한 냄새인것같아요. 이 부분만 제외하면 너무나 만족하는 호텔인데 아쉬웠습니다.

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6

Dalphine

Aug 18, 2025

·

Stayed 4 nights

Pros Very convenient. About a 3-minute walk to Shimbashi Station (though it’s a bit farther to Ginza Station). Bathroom amenities, except the towels, are comparable to a 5-star hotel. They provide Byredo soaps and lotion. Cons Condition of the property: While reasonably clean for its age, the hotel shows visible wear. We noticed stains on the walls and carpet, along with some debris in less visible corners. The property is due for renovation. Room experience: We stayed 4 nights. On the first night, my skin felt itchy, which I thought might be allergies. By the third night, my husband had bites as well. We informed the front desk and requested a full bed sheet change. The staff seemed genuinely concerned, and we didn’t notice any bites the following night. However, housekeeping service afterward felt less thorough compared to the earlier days, perhaps just a coincidence, but it stood out. Surrounding area: Although marketed as Ginza, the hotel is located on the outer edge. The street leading to the property wasn’t as polished as central Ginza, and there was often a sewage-like odor near the corner by the entrance, which made arrivals a bit unpleasant. Additional Note: No gym on site. This was our oversight, as we assumed a 4.5-star hotel would have one. Mentioning here in case gym access is important for other travelers.

10

Yukio

Jun 1, 2024

·

Stayed 2 nights

いつも宿泊していますが、スタッフの対応に感謝しています。室内の清潔さも素晴らしい。

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6

Sangwoo

Dec 5, 2024

·

Stayed 3 nights

I used Celestine twice when I visited Tokyo. It is conveniently located and has good transportation. However, the condition of the room is bad, especially the dust and cleanliness. The nightstand next to the bed is full of dust and the dust on the shelves is not removed.

10

Julie

Oct 21, 2025

·

Stayed 4 nights

The staff were amazing: professional, friendly, helpful, eager to ensure your stay was enjoyable. This hotel was immaculate and very comfortable and quiet.

10

Roy

Jul 19, 2024

·

Stayed 4 nights

Amazing experience! Very clean and cozy

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Rooms

Modern, comfortable rooms with efficient layouts, but generally small with limited storage and little seating; some units have firm beds, awkward layouts or Wi-Fi issues, and noise or unappealing views can affect lower floors.

Related guest reviews

8

Anna

Jul 28, 2025

·

Stayed 2 nights

Good location to trains and in a quiet location. The staff are excellent, always helpful. Rooms are good, love the big windows and how everything is run off a smart tablet.

8

Giorgio

Sep 20, 2023

·

Stayed 6 nights

Good location in Ginza (but outside the trendier areas in Ginza). Small, quiet hotel. Certain lower floors and their exposures / views (e.g., East) are not ideal and can feel gloomy. Helpful staff. Limited video options in the room: TV only Japanese (even CNN International has Japanese live translation that can't be turned off). Bathroom in certain rooms feel cramped (and inadequate space around washbasin), with insufficient lighting. A/C in my initial room stopped working and I was promptly moved to a new room (luckily on a higher floor and with a slightly better bathroom layout).

6

alegria

Nov 15, 2025

·

Stayed 2 nights

Demasiado chica, el hotel muy bien situado , hay construcción alrededor mucho ruido , si me lo dijeron No tenía opción para cambiarme de hotel . Muy caro para lo que ofrece

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10

Chia Chen

Oct 20, 2025

·

Stayed 3 nights

Convenient location. Nice bathroom. Room is squeezed. My feet always hit the conner of the bed.

10

Lena

Jan 16, 2025

·

Stayed 3 nights

Excellent location. Rooms are small.

8

Christopher

Oct 22, 2023

·

Stayed 2 nights

This was a really nice hotel with super friendly staff. The bed was comfortable and the shower was powerful. My only complaint is the WiFi did not work in my room. I was at the end of the hall so I assume I was too far away from the router.

4

Farbod

Nov 30, 2025

·

Stayed 2 nights

Let’s start with positives: Nice and helpful staff Very good location Clean sheets/bed Negatives: lm I’m not sure how this hotel is a 4.5 star - literally there are no amenities - the room is small beyond imagination (you can pretty much expect to sleep) No meaningful upgrade is available even if you wanna pay extra to have a nicer/bigger room Noticeable stains on the floors and walls Shower was not as clean neither Banged up and aged furniture Cigarette burn on the chair (although the room was non smoking) Overall I stayed in 3 different hotels in my trip to Japan and this one was by far the worst one

8

Janet

Oct 16, 2025

·

Stayed 3 nights

Very nice boutique hotel well located in Ginza. Modern, clean but very small rooms. Very attentive staff. The dining room was beautiful with a view; however, we did not dine there, because of there were other nearby dining options.

8

Fiona

Jan 8, 2025

·

Stayed 1 night

Pleasant quiet hotel in good location. Staff were very attentive and bar restaurant lovely for drink or breakfast (very overpriced for dinner so did not eat there). Very clean and nice sized rooms (for Tokyo), but view from my room was extremely unattractive, looking out over a grubby alley and dirty roof and windows (7th floor). Not the hotels fault, but either ask for a room at the front or stay in a hotel with better views for the price.

8

Steven

Nov 10, 2025

·

Stayed 6 nights

Bar stocked-didn’t use Staff excellent Bar-didn’t use Breakfast- too limited. Room-nice decor BUT max space only 4 one. No luggage space! No place to relax-only a desk chair and bench at foot of bed with no back.After miles of walking, needed to get in bed to put feet up! Toilet- hotel requires closed lid to flush- no push button closing. Probably due to extremely shallow bowl. Room(entire) exhaust cannot be turned off-noisy @ nite.Staff said “need to keep door shut” but door is a heavy barn type door also noisy to close. Otherwise, staff very cordial and accommodating. Beautiful decor and lighting.

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Service

Service is widely described as warm, professional and proactive, with staff often going above and beyond. Some guests experienced communication challenges in English, forced prepayment, or slower responses during busy breakfast periods.

Related guest reviews

10

jay

Nov 8, 2025

·

Stayed 5 nights

Everything about this hotel was great including staff and service. Close by to shops and restaurants offering a variety for different types of tourists. The only disconnect was the breakfast…it can feel a little slow especially during the weekends where every guest is arriving at the same time which backlogs the orders with limited staffing. I hope they can change the breakfast to more of a quick buffet style where guests can get their food and be on their way versus the pre-fixed menu. From sit down ordering to getting your food takes a good 20-30 minutes.

10

Leo

Feb 12, 2024

·

Stayed 1 night

Great service, the staff was very accommodating after I had accidentally booked a smoking room. All non-smoking rooms were booked for the night, but they went out of their way to find a room with limited smoke smell and then cleaned the smoke smell from my new room as much as possible.

10

Jessica

Oct 22, 2025

·

Stayed 3 nights

This was a very nice stay. The service from the staff was exceptional and have made our experience highly memorable, they also speak good English which was so nice. The bed is a little hard is my only minor criticism. I highly recommend this hotel for its high quality food and the view within the restaurant is amazing.

10

Kenny Chuck Ling

Aug 25, 2024

·

Stayed 6 nights

Amazing experience! This is our second time staying here and this is our go to hotel whenever we have business trips in Tokyo. The staff always go above and beyond and they are super friendly and nice. The room is clean and nice. The hotel location is fantastic. We had a lot of suitcases and asked the front desk for help. The lady there called the taxi for us brought all our bags out and loaded the taxi with the driver so quickly and efficiently. I wished I had asked her name so I could tell her manager about her going above and beyond for us. It truly made our stay there so enjoyable and convenient. We will definitely stay there again.

6

Magda

Oct 14, 2025

·

Stayed 1 night

It was hard to communicate with staff for language reasons. Making a reservation through concierge was a true nightmare unfortunately.

6

Roberto

Jan 5, 2025

·

Stayed 4 nights

Es increíble que llegue y me obligaron a prepagar forzosamente y ademas me dijeron que es mejor y les dije esta la tarjeta de garantía pero no se mi forma de pago todavia y no me querian dar cuarto hasta prepagar la totalidad

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10

Bernardo

Jul 24, 2025

·

Stayed 1 night

Great hotel and excellent service.

10

Barbara

Mar 24, 2024

·

Stayed 2 nights

Wonderful staff

10

Steffi

Oct 21, 2025

·

Stayed 3 nights

The location is great, near Shimbashi station and walking distance to all of the shopping in Ginza. The hotel was exceptional, the room was clean, the provided breakfast was delicious and the service staff were absolutely amazing. Special shoutout to our hostess Natsuko who made us feel extra special on our honeymoon. 10/10 experience, highly recommend staying at the Celestine Ginza!!

8

Manuel

Oct 24, 2025

·

Stayed 1 night

Good, conveniently property but we had tremendous communication challenges with the staff.

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Location

Central Ginza location near Shimbashi and multiple metro/JR lines, walkable to shopping, dining and sights. A few report nightlife or train noise, that it sits on the outer edge of Ginza, or that it's a bit hard to find.

Related guest reviews

8

Salim

Nov 23, 2025

·

Stayed 5 nights

Super clean room, excellent service, superb location in the heart of the vibrant Ginza; just mind that you might be annoyed with certain loud noise from the nearby clubs late in the evening during weekdays.

10

Keith

Sep 24, 2024

·

Stayed 1 night

Great location with a short walk to the Imperial Palace grounds.

10

Richard J

Mar 19, 2025

·

Stayed 3 nights

Great location in central Tokyo, Ginza district, walking distance to Imperial Palace and high end shops.

8

Dean

Mar 21, 2025

·

Stayed 2 nights

Don’t like Ginza area. Could hear trains from our room! Too loud!

6

Dalphine

Aug 18, 2025

·

Stayed 4 nights

Pros Very convenient. About a 3-minute walk to Shimbashi Station (though it’s a bit farther to Ginza Station). Bathroom amenities, except the towels, are comparable to a 5-star hotel. They provide Byredo soaps and lotion. Cons Condition of the property: While reasonably clean for its age, the hotel shows visible wear. We noticed stains on the walls and carpet, along with some debris in less visible corners. The property is due for renovation. Room experience: We stayed 4 nights. On the first night, my skin felt itchy, which I thought might be allergies. By the third night, my husband had bites as well. We informed the front desk and requested a full bed sheet change. The staff seemed genuinely concerned, and we didn’t notice any bites the following night. However, housekeeping service afterward felt less thorough compared to the earlier days, perhaps just a coincidence, but it stood out. Surrounding area: Although marketed as Ginza, the hotel is located on the outer edge. The street leading to the property wasn’t as polished as central Ginza, and there was often a sewage-like odor near the corner by the entrance, which made arrivals a bit unpleasant. Additional Note: No gym on site. This was our oversight, as we assumed a 4.5-star hotel would have one. Mentioning here in case gym access is important for other travelers.

8

Kazuhiro

Sep 5, 2025

·

Stayed 1 night

場所が少しわかりにくかった。新橋駅､有楽町駅の中間くらいで、少し不便でした。

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10

Steffi

Oct 21, 2025

·

Stayed 3 nights

The location is great, near Shimbashi station and walking distance to all of the shopping in Ginza. The hotel was exceptional, the room was clean, the provided breakfast was delicious and the service staff were absolutely amazing. Special shoutout to our hostess Natsuko who made us feel extra special on our honeymoon. 10/10 experience, highly recommend staying at the Celestine Ginza!!

8

Ebrahim

Nov 10, 2025

·

Stayed 2 nights

Staff were courteous, the room was clean and spacious by Tokyo standards, and the location is quite convenient. It’s a solid hotel for someone looking a comfortable stay in Tokyo.

8

Vilma

Mar 21, 2025

·

Stayed 3 nights

We have been to this property three times within the past 5 years. Would have been to have received some perk for the loyalty shown at many other hotels. Fantastic staff and great location.

10

Francesco

Jan 6, 2025

·

Stayed 7 nights

Posizione eccellente. Vicinissima a diverse stazioni metro e treni.

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Dining

Breakfast and the 14th-floor restaurant are often praised for quality and views, but choices are limited to set menus and can feel repetitive, service may be slow at peak times, and some guests found dinner pricey or bar policies off-putting.

Related guest reviews

10

jay

Nov 8, 2025

·

Stayed 5 nights

Everything about this hotel was great including staff and service. Close by to shops and restaurants offering a variety for different types of tourists. The only disconnect was the breakfast…it can feel a little slow especially during the weekends where every guest is arriving at the same time which backlogs the orders with limited staffing. I hope they can change the breakfast to more of a quick buffet style where guests can get their food and be on their way versus the pre-fixed menu. From sit down ordering to getting your food takes a good 20-30 minutes.

10

Fabian

Nov 11, 2025

·

Stayed 6 nights

Clean rooms. Very good breakfast

10

Paul

May 25, 2023

·

Stayed 4 nights

Lovely hotel. Very modern with beautifully furnished rooms and a stunning view from the top floor bar. Only negative was to be charged a seating fee as a paying guest, when at the bar. Understandable for people off the street, but would think this would be covered by the stay

8

Linda

Oct 24, 2025

·

Stayed 5 nights

Staff excellent, friendly. Room clean and nice but limited clothes storage space. Breakfast is a set menu with 3 different choices, very well presented and tasty

10

Mariana

Apr 19, 2024

·

Stayed 3 nights

The hotel has a great ambiance, the restaurant on the 14th floor has great views, the rooms have all the amenities that you need and the location is right in the middle of everything you want to be in Ginza. We loved it! I highly recommend it.

8

Riann

Oct 2, 2025

·

Stayed 2 nights

The bar/restaurant was lacking. A Japanese offer on menu would have been nice as well as better hours. The view is stunning but the service was very lacking. The hotel’s reception and staff on site at welcome were wonderful!!! So kind and helpful and we loved our room and view! They also stored our baggage securely as we had a few hours to kill between check out and our flight.

8

Stewart

Oct 7, 2024

·

Stayed 1 night

It was a nice property for the price point. The restaurant was fantastic. Second time having Italian in Japan and it was excellent.

10

Caroline

Nov 19, 2024

·

Stayed 4 nights

The hotel is excellently positioned in Ginza. The room was comfortable but a bit small. The bathroom was good. The bar had a fantastic view. The dining option was very expensive- we didn’t indulge.

8

Cheryl

May 7, 2024

·

Stayed 2 nights

Convenient location.Very clean and quiet. Room was compact. Restaurant breakfast was fair. Staff seemed overwhelmed, and difficult to get attention. Overall a nice experience.

8

Ross

Sep 19, 2024

·

Stayed 4 nights

Fantastic location in the heart of Ginza. A very short walk to countless bars, restaurants and shops. At night we found all of our rooms very quiet and comfortable. We opted for superior corner twin rooms, which were worth the extra cost. They were spacious by European standards and were immaculate and had every facility you could ever want. Housekeeping standard was very high. Breakfast is served on the 14th floor and is essentially 3 choices. The quality is very high and all the staff are very kind. If you are staying there for more than a few nights it can be slightly repetitive. One thing to note is that we were provided with a “welcome free drink” voucher each to use in the upstairs bar. When we had our drink (which was very nice) the bartender asked us if we would like another drink before he closed. We all had another drink and then when the bill came we had been charged a cover charge each, despite being hotel guests. We found that quite unusual to be charged to drink at your own hotel bar.

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Month	Average price
January	$253
February	$259
March	$342
April	$391
May	$323
June	$237
July	$210
August	$223
September	$282
October	$371
November	$356
December	$349

Su	Mo	Tu	We	Th	Fr	Sa
				1 $437	2 $467	3 $507
4 $439	5 $461	6 $450	7 $395	8 $410	9 $418	10 $448
11 $447	12 $410	13 $390	14 $403	15 $412	16 $429	17 $431
18 $407	19 $390	20 $529	21 $403	22 $417	23 $503	24 $403
25 $342	26 $484	27 $367	28 $373	29 $361	30 $355	31 $367

Hotel The Celestine Ginza

Prices for Hotel The Celestine Ginza

Monthly average prices

About this property

Location

Room options

Superior , 1 Bed Queen , Smoking

Deluxe , 2 Beds

Executive , 2 Beds

Superior , 2 Beds , Smoking , Corner Room

Accessible , 1 Bed Queen , Smoking

Deluxe , 2 Beds , Smoking

Superior , 2 Beds , Corner Room

Superior , 1 Bed Queen

Guest reviews of Hotel The Celestine Ginza

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel The Celestine Ginza

Considering this hotel for your Tokyo trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $215	23 $223	24 $260	25 $550	26 $319
27 $232	28 $214	29 $263	30 $259