Name: Best Western Plus Chicago Hillside
Address: 4400 Frontage Road, Hillside, Illinois, United States of America, Hillside, Illinois, US
Price range: US$87–US$207 per night
Rating: 7.55

What guests think

At Best Western Plus Chicago Hillside, travelers frequently highlight friendly staff, convenient highway access with free parking, and an on site restaurant and bar, while also noting dated facilities and traffic noise in highway facing rooms.

Several reviews cite elevator outages, a closed or absent pool, and ice machines not working. Cleanliness feedback is mixed, ranging from very clean rooms to smoke or musty odors and worn common areas, while service ranges from welcoming and helpful to understaffed or unresponsive. Overall, expect an older, functional stay that works best for road trips or quick overnights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Free parking is appreciated, and there is an on site restaurant and bar. However, facilities are dated with recurring elevator outages, closed or absent pool, and multiple reports of ice machines not working.

Related guest reviews

8

Lafawn

11 Jun 2024

·

Stayed 3 nights

The elevator needs repair

6

Nicolle

31 Aug 2025

·

Stayed 1 night

It was a fine place to stay for the night. Clean, felt safe. Plenty of parking (free), which was very appreciated. However, the staff wasn’t very accommodating. (Example: $20 fee to check in one hour early, despite room already being ready. Told us they couldn’t give any extra pillows because the front desk staff “doesn’t know where they are and no housekeepers work at night, etc.) For the price, and based on pictures, I expected it to be nicer. The highway outside can be heard loudly inside the rooms.

4

Rheame

7 Aug 2024

·

Stayed 4 nights

A motorcycle event created a safety, fire and parking issue for the other guests at the hotel. They were loud well into the next morning for 2 days. Hotel staff and police didn't do anything. The elevator was broken on friday and they hotel staff said someone was coming to fix it that night but it was not fixed until sunday. The hotel's website says breakfast was complimentary but did not mention it would cost. Their business center had 2 desks/computers but only 1 worked and the printer never worked. I also learned there was a pool but it was closed. The management was not going to offer anyone a discount for this but when inquired they were willing to adjust my rate for the 1st night. When asked management said if guests were unhappy; they would have checked out. How does that work when a stay is booked through an agency and non-refundable after the fact? I learned the maid service only comes every 2 days so I put my trash and towels outside my room to be taken on the 2nd day but didn't get anything replaced in the room. I had to ask for replacements on 2 separate days. I put the do not disturbe sign on the 3rd night as no one came to take trash check on the room.

2

Tina

12 Jul 2023

·

Stayed 1 night

Booked this hotel because on line was advertised as having shuttle service to hotel. After checking in and even scheduling our pick up time for shuttle a staff member came to our room to tell us they no longer have shuttle service to airport!!! We would have never booked a room here if we would have known!! Website still has ohare shuttle service listed!! So we still had to drive to airport and pay to park there! Totally defeating the purpose of booking this room!! And on top of that the room smelled like a old dirty ashtray!!!

10

David

19 Mar 2024

·

Stayed 1 night

Easy access and good parking spot

4

Molly

10 Aug 2024

·

Stayed 4 nights

The property said it had a pool, pool closed and hadn’t been open all year. One of two elevators was out of order. The ice machine didn’t work on our floor. We were not told any of this upon checking in. The building itself was run down. Bricks missing, air conditioners didn’t work well and was very loud, ceiling was crumbling, carpet was puckered. I guess that’s what you get for the price you pay for a night. The bed was decent and the room was quiet. We were on the top floor at the far end:

6

NANCEY

18 Mar 2025

·

Stayed 5 nights

Room was clean. Bed was ok but not great. Pillows were awful. One elevator bank for all rooms. Restaurant and lounge need facelifts - very dark and dreary. Breakfast menu is limited but cooked to order. Not cheap. Had a great mushroom Swiss burger with side salad that I took to my room. A ton of contractors during the day but gone by 5pm - good thing because before 5, they take up all parking spaces close to entrance.

6

Stephen

29 Dec 2024

·

Stayed 2 nights

Actually, we scouted out other locations for our frequent trips to Chicago. The Hillside facility is very tired, with unrepaired walls, doors, etc. The airport van looks like it rolled off of a steep embankment. There is a depression in the asphalt literally at the entrance that fills with water and trash. At some point, someone will have a slip and fall when it inevitably fills with water and then freezes. The woman who cleans at the front each morning is FABULOUS...not so much for the desk personnel.

10

Owen

16 Jan 2025

·

Stayed 1 night

The weight room

4

Monica

22 Jul 2025

·

Stayed 2 nights

Having stayed at many Best Western Plus hotels, we have come to expect a certain level of overall experience. This location failed in our opinion. The staff was unfriendly and boarder lined rude, there were no functioning ice machines in the entire hotel, the hotel room doors had a 1” gap at the bottom, the beds were squeaky so every time someone rolled over the others woke up, bathroom was barely big enough for 1 person and the sink counter was extremely low and we were not in an accessible room, the rooms were non-smoking but you could tell that they had been, a/c units were loud, furniture was very outdated, interior signage is very outdated and damaged and in some places not readable or even in place. This hotel didn’t offer free breakfast but did have water and coffee available. The parking lot monument sign has a digital clock on the reader board that was over 3 hours incorrect and the parking lot needed a good cleaning. Overall disappointed and frustrated with the amount we paid for the quality we received and would not recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: several guests found rooms very clean, while others noted odors (smoke or mustiness), stained or worn areas, and occasional mold or musty towels.

Related guest reviews

4

Alicia

10 Apr 2025

·

Stayed 1 night

Old dirty noisy

8

Vladyslav

1 Sept 2024

·

Stayed 1 night

We only stayed for one night. It was nice, clean, the only thing I noticed was that the towels smelled bad. There is also a musty smell in the room.

2

Emily

17 Jul 2024

·

Stayed 1 night

The room smelled strongly of a certain skunky substance. The shower was stained/rusty. The common areas of the hotel - elevator, lobby, hallways - were in poor condition.

10

Edwina

9 Nov 2025

·

Stayed 1 night

Great room, clean!

4

Alesha

19 Jul 2023

·

Stayed 1 night

This property is dirty, stinks and outdated. My sheet were white but look grey.

10

Luella

14 Jun 2025

·

Stayed 1 night

Quite and clean staff friendly.

8

Audrey Llewellyn

20 Jan 2025

·

The property was clean. I did notice some mold around the lower portion of the cloth shower curtain. This seems to be an area not well targeted in two of the Best Westerns I recently visited. That aside, the hotel was sufficient. I would stay there again.

8

Tasha

17 Jul 2023

·

Stayed 3 nights

They stay overall was great. The hotel hallways smelled like mildew. My room was clean and the staff was great.

4

Reanna

9 Oct 2023

·

Stayed 1 night

Hotel was in poor condition. Outer building needed repair. Inside building was not clean. Wallpaper was peeling off wall in hallway near our room and there was mold on peeling wallpaper. Our air conditioner malfunctioned in the middle of the night and it sounded like a loud engine all night and knocked throughout the night. Pillow case had a stain on it. Over all hotel was run down and not clean.

10

Rob

13 Aug 2023

·

Stayed 6 nights

We absolutely loved staying at the Best Western. The people are very friendly and the rooms and halls are very clean and well kept. We will definitely be back very soon

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are dated, with recurring maintenance issues such as broken TVs, nonworking outlets or fridges, and noisy or weak AC; highway-facing rooms report traffic noise. Some guests still found the beds comfortable and rooms reasonably sized.

Related guest reviews

4

Yogesh

19 May 2025

·

Stayed 1 night

TV was broken.

4

Grigor

18 Oct 2024

·

Stayed 1 night

Check-in staff was nice, but the first room we were given already had a backpack and luggage in it from another person… Overall, the freeway can be heard all night long from our room. The towels smelled bad.

8

Toya

7 Dec 2024

·

Stayed 4 nights

Need to have thicker blankets and WiFi service was not working properly..

2

Micah

21 Apr 2025

·

Stayed 1 night

The TV didn't work. Only a few stations were available. Called the front desk numerous times and never received any help. Asked for a different room and got denied. Also the refrigerator did not work, I ordered food and could not save it the next day because of the refrigerator.

6

Nicolle

31 Aug 2025

·

Stayed 1 night

It was a fine place to stay for the night. Clean, felt safe. Plenty of parking (free), which was very appreciated. However, the staff wasn’t very accommodating. (Example: $20 fee to check in one hour early, despite room already being ready. Told us they couldn’t give any extra pillows because the front desk staff “doesn’t know where they are and no housekeepers work at night, etc.) For the price, and based on pictures, I expected it to be nicer. The highway outside can be heard loudly inside the rooms.

8

Marcus

16 Sept 2024

·

Stayed 3 nights

The restaurant inside the hotel had good food, only 1 person waiting on tables and taking payments though. If you are in a hurry don't eat there. Highway is very loud if you sleep on that side of the hotel.

8

Julie

31 Jul 2023

·

Stayed 1 night

Great front desk service. Room comfortable but bit outdated. Air conditioning unit a bit loud and ceiling in bathroom compromised and unsure if possible leak above - should be looked at.

4

Arkishi

31 Aug 2025

·

Stayed 1 night

The staff was nice but the rooms were outdated and the tv didn’t work and only had 6 channels

8

Bloundine

25 Mar 2025

·

Stayed 2 nights

The only problem I had is that the air condition/heating system was really loud at night. It was low during a day and loud at night which kept me up so I had to cut it off every night. And turn it back on in the morning when I woke up other than that. Very good service. We'll visit again for sure.

4

Monica

22 Jul 2025

·

Stayed 2 nights

Having stayed at many Best Western Plus hotels, we have come to expect a certain level of overall experience. This location failed in our opinion. The staff was unfriendly and boarder lined rude, there were no functioning ice machines in the entire hotel, the hotel room doors had a 1” gap at the bottom, the beds were squeaky so every time someone rolled over the others woke up, bathroom was barely big enough for 1 person and the sink counter was extremely low and we were not in an accessible room, the rooms were non-smoking but you could tell that they had been, a/c units were loud, furniture was very outdated, interior signage is very outdated and damaged and in some places not readable or even in place. This hotel didn’t offer free breakfast but did have water and coffee available. The parking lot monument sign has a digital clock on the reader board that was over 3 hours incorrect and the parking lot needed a good cleaning. Overall disappointed and frustrated with the amount we paid for the quality we received and would not recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many guests praise friendly, helpful staff. Others report rude or unresponsive service, understaffing, early check-in fees, and occasional check-in or room assignment problems.

Related guest reviews

2

Daisha

8 Jul 2025

·

Stayed 2 nights

Arrived to property and never received room key. Tried going to property twice.

6

Rebecca

10 Sept 2024

·

Stayed 3 nights

Service desk person not so friendly not informative . The two men that took care of us need customer manners and make us feel welcome at the hotel. When we were checking out the lady at the desk inform us if we want coffee and they also serve breakfast. We didn’t even know until we check out.

10

Terrionna

19 May 2025

·

Stayed 1 night

My boys had a band competition so it was about 100+ of us.. we’d booked months ago.. so they knew we were coming with a large crown & still didn’t have enough staff for the buffet

2

Riem

21 May 2023

·

Stayed 1 night

Horrible!! noisy with poor wall insulation ! Front desk extremely rude! We were a family with one child and we had to carry our luggage 4 bags up the stairs with no elevator or ramp.

10

Joseph

27 Dec 2024

·

Stayed 3 nights

The staff was Top Tier!!! Quiet room and very clean.

6

Sandy

29 Jul 2023

·

Stayed 1 night

They had a room for me when I was abandoned by the Airline companies and the hotels closest to O'Hare was overbooked. So, I am grateful. However, the condition of the hotel is more unimpressive- right from the faulty half broken old room-key swiping machine to seeing hair in the bathroom walls. The staff was courteous but the night manager clearly needs support for when there are 10 people waiting to get checked in. Not a great representative of the BW brand.

8

Barbara

27 Feb 2025

·

Stayed 1 night

The staff was nice and friendly.

10

Bryan

31 Aug 2025

·

Stayed 1 night

Good service

4

Brianna

26 Feb 2025

·

Stayed 3 nights

I was given a room with a broken toilet, then transferred to another that had an occupant. From there I was finally put into another room, but again the toilet didn’t work. I also was told $25/animal which of course changed into $25/day/room with animals when I arrived. The area was clean and half of staff was accommodating could have been a better experience. I was not compensated in anyway although the room changes were because of the hotel’s issues not even a breakfast voucher. After a long travel you expect better quality.

10

LASHANDA

6 Jul 2025

·

Stayed 5 nights

The overnight desk clerk really helped us out.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Right off the highway with easy car access to O’Hare and suburbs; several note it is convenient but not very walkable. Highway noise is common, and a few felt the surrounding area was not the nicest or is far from downtown.

Related guest reviews

10

Delvin

6 Sept 2024

·

Stayed 1 night

Good place to stay but not a lot of places within walking distance to eat.

10

Almaz

19 Oct 2023

·

Stayed 1 night

Great location for overnight stay when picking someone up from O'Hare airport.

8

Stephanie

5 Aug 2023

·

Stayed 3 nights

not in the most ideal location other than close to the highway. our room was very clean but it faced the highway which made it a littler difficult to sleep.

10

Ben

9 Apr 2025

·

Stayed 1 night

Convenient in middle of Illinois, not a lot of options.

8

Marcus

16 Sept 2024

·

Stayed 3 nights

The restaurant inside the hotel had good food, only 1 person waiting on tables and taking payments though. If you are in a hurry don't eat there. Highway is very loud if you sleep on that side of the hotel.

8

Emma

6 Aug 2024

·

Stayed 4 nights

It was a little dirty, but mostly clean. The property looked at older than the photos shown. You are right by the interstate which is nice however if using public transportation know that you will need to use a bus to get the train to get around the city. 1 1/2 hour to downtown was our commute.

10

Latricia

29 Jul 2024

·

Stayed 1 night

The location was perfect. Right off the highway and several shopping centers less than 1/2 mile away with tons of food options. I'll stay here again.

8

Michele

17 Jul 2023

·

Stayed 1 night

Decided to stay here as it had very high ratings on hotels.com but was disappointed that it wasn't up to my standards for the rate I paid for the room. It was not in the nicest neighborhood, there were sketchy people hanging around outside and in the lobby, and I did not see any cameras in the parking lot. I was concerned that our car might get broken into. The door keys do not work well and the ice machine right outside our room did not work. I think the elevator may be the original from when the hotel was built. The room itself was decent but the bed was VERY firm.

6

Emma

6 Aug 2024

·

Stayed 1 night

If was okay far from city

10

Manikantan

16 Aug 2025

·

Stayed 1 night

Easy access to highway and restaurants

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site restaurant and lounge receive frequent praise for good food and drinks; breakfast is available but costs extra. Service can be slow when understaffed.

Related guest reviews

10

Brandy

4 Jul 2024

·

Stayed 2 nights

The restaurant Charlie omg food is very good breakfast, and dinner

8

Antoinette

8 Jun 2025

·

Stayed 4 nights

I would definitely stay at this hotel again. We stayed in for a couple of days and the fact that the hotel had a restaurant and the food was delicious. Helped our stay in even more comforting.

10

Jeffrey

25 Jun 2024

·

Stayed 1 night

Great bar with great food and drinks,smell like weed in the hotel,but clean

10

Debra

2 Nov 2023

·

Stayed 1 night

Are in the lounge for supper. Just needed something simple. And our expectations were met. Food was delicious and the service was amazing.

8

Marcus

16 Sept 2024

·

Stayed 3 nights

The restaurant inside the hotel had good food, only 1 person waiting on tables and taking payments though. If you are in a hurry don't eat there. Highway is very loud if you sleep on that side of the hotel.

8

John

13 Aug 2025

·

Stayed 3 nights

Decent hotel. Staff were friendly and the service was quick. Although, no option for free continental breakfast that so many hotels offer these days.

6

NANCEY

18 Mar 2025

·

Stayed 5 nights

Room was clean. Bed was ok but not great. Pillows were awful. One elevator bank for all rooms. Restaurant and lounge need facelifts - very dark and dreary. Breakfast menu is limited but cooked to order. Not cheap. Had a great mushroom Swiss burger with side salad that I took to my room. A ton of contractors during the day but gone by 5pm - good thing because before 5, they take up all parking spaces close to entrance.

8

Michael

18 Jun 2023

·

Stayed 4 nights

The Best Western Plus Chicago Hillside is a good value for what they charge. The hotel is older and a little long in the tooth these days and could use some renovation but it's nothing that ruined my stay. Big surprise: the breakfast (which you have to pay extra for) was very tasty, although I wish they'd use real instead of plastic silverware.

8

Jennifer

15 Jun 2024

·

Stayed 1 night

Clean large room. Nothing fancy but close to where we needed to be and I would stay there again. It was very nice having a bar and restaurant downstairs.

8

Onita Williams

21 Jun 2025

·

Stayed 5 nights

The staff was friendly and addressed my concerns. The room was clean. There was free water and coffee for the guests in the lobby. The drinks and water in the machines were only $2.00, which was less expensive than other hotels I have been in. The onsite restaurant food was great, it was at a reasonabe price and you got your money's worth. The hotel offered a breakfast buffet for only $12.00 on Saturday.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$93
February	US$100
March	US$105
April	US$109
May	US$115
June	US$127
July	US$126
August	US$122
September	US$112
October	US$110
November	US$98
December	US$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $102	10 $94	11 $127	12 $141
13 $88	14 $105	15 $145	16 $147	17 $140	18 $172	19 $172
20 $94	21 $103	22 $102	23 $102	24 $105	25 $123	26 $122
27 $91	28 $95	29 $88	30 $91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $156	3 $139
4 $91	5 $99	6 $123	7 $121	8 $121	9 $164	10 $207
11 $115	12 $107	13 $107	14 $107	15 $108	16 $117	17 $116
18 $92	19 $107	20 $108	21 $109	22 $107	23 $115	24 $114
25 $87	26 $109	27 $106	28 $109	29 $106	30 $108	31 $109

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Chicago Hillside

Have a question?

Considering this hotel for your Hillside trip?

Prices for upcoming dates