Name: Hampton Inn & Suites Indianapolis-Keystone
Address: 8980 River Crossing Boulevard, Indiana, United States of America, Indianapolis (and vicinity), North Indianapolis, US
Price range: $146–$363 per night
Rating: 9.23

What guests think

Travellers describe Hampton Inn & Suites Indianapolis-Keystone as clean, modern, and conveniently located near the Fashion Mall, with spacious rooms, a popular pool and fitness center, ample parking, and a generally well-liked complimentary breakfast.

Some guests found beds too firm or pillows too soft, and a few noted AC noise or minor maintenance issues such as shower fittings or doors. Staff are widely described as friendly and helpful, though a handful reported uneven front-desk interactions, slow follow-up on issues, and a strict cancellation policy. Overall, expect a well-kept base with solid amenities and a comfortable stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool draws frequent praise, and the fitness center is well equipped; several guests also appreciated free laundry and ample parking. A few mentioned the pool felt cool or wished for extras like a hot tub or bar.

Related guest reviews

10

Kelly

Jul 12, 2025

·

Stayed 2 nights

Staff very friendly. Breakfast great. Room beautiful and clean. Free laundry. 2 washers 2 dryers.

10

Mike

Jul 8, 2025

·

Stayed 3 nights

Safe, Lots of parking, Free washers & Dryers, Clean all over, Nice breakfast bar! Cracker No but nice breakfast with pota

10

Jessica

Jul 13, 2025

·

Stayed 1 night

This was a terrific stay. Hotel was new and clean and the fitness area was huge with lots of equipment that all worked!

10

Margie

Jul 10, 2025

·

Stayed 1 night

Close to freeway. Parking.

10

Felicitas

Apr 8, 2024

·

Stayed 1 night

Staff at check-in were friendly and the breakfast was great! Loved the pool too. Overall hotel was clean.

10

Shari

Jan 1, 2026

·

Stayed 1 night

The room was very clean, the staff was friendly, the pool was nice, and breakfast was good. Would definitely stay here again.

10

Lisa

Dec 24, 2025

·

Stayed 5 nights

Loved the location, pool, and free laundry facilities. We will be back for sure.

10

Suzanne

Jan 4, 2026

·

Stayed 2 nights

The room was large, comfortable and clean! A GREAT value for the money! The pool was beautiful and the breakfast was lovely! The only problem I had was that the housekeeping staff didn’t collect the garbage or check the room on Saturday, as I am accustomed to. It wasn’t a huge problem though.

10

Kyoko

Sep 22, 2025

·

Stayed 4 nights

We enjoyed staying for four nights there. There are many excellent restaurants within walking distance. Their fitness center is equipped with the top of the line machines. The staff is friendly and helpful.

10

Christine

Mar 25, 2025

·

Stayed 2 nights

Best Pool Ever. Grandkids loved the pool

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews overwhelmingly praise cleanliness throughout the hotel and rooms. A few guests reported lapses such as stray hairs, worn or stained elements, or an isolated bedbug allegation.

Related guest reviews

8

Anna

Jul 15, 2025

·

Stayed 2 nights

It wasn’t as clean with random hair in bedding and on bathroom floor. Not a big deal, but no bags in trash cans is a downside and bathroom sliding door is silly.

10

Paula

May 2, 2024

·

Stayed 1 night

This hotel is clean and well maintained. A good location for the north side of Indy. Staff was friendly and the complimentary breakfast was amazing

10

Mike

Jul 12, 2024

·

Stayed 1 night

Nice hotel. Great accommodation. Carpet appeared a little dirty. Nice location.

10

Susan

Aug 10, 2025

·

Stayed 2 nights

This property seemed (and maybe it was) brand new. Every aspect was well taken care of. The room was spotless! The morning breakfast very good and the breakfast area was clean and continuously monitored. Excellent! We will stay here again when we are in the area!

10

Nicholas

Jul 11, 2025

·

Stayed 3 nights

Very clean, staff friendly

10

Michael

Jun 10, 2025

·

Stayed 2 nights

Very clean hotel; staff were friendly; is in the area of a mall so lots of dining and bars located close by.

10

Daniel

Aug 1, 2025

·

Stayed 1 night

Very clean and quiet! Nice room!

10

Daniel

May 21, 2025

·

Stayed 2 nights

This is not the fanciest hotel in the world, but for the price and compared to other (very) nearby options, it's great value for the money. It was clean, modern, quiet, and I had a giant room (got a king bed / balcony room) for a very reasonable price. While the breakfast was included, if you're a healthy eater, the options are limited. There was fresh fruit, which did the trick. Again, overall good value and pleasantly surprised. Enough so to take the time to write a review

8

Deborah

Oct 24, 2023

·

Stayed 1 night

Bed was comfortable. Front desk people were friendly and helpful. There was hair in the bathtub and water didn’t drain during shower

2

April

Nov 29, 2025

·

Stayed 1 night

My daughter has bed bug bites covering her arm. Also left behind

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious, modern, and comfortable, with some featuring balconies or nice views. Comfort can vary (firm or lumpy beds, soft pillows), and a few noted AC noise or minor maintenance/TV usability issues.

Related guest reviews

8

Emily

Jul 21, 2023

·

Stayed 3 nights

The property was clean and easy to find and park. Breakfast was good and the kids enjoyed the pool. Our room door did not latch properly but was not a huge issue once we figured out we just had to pull/push a little harder.

10

Jenifer M

Dec 9, 2024

·

Stayed 1 night

Room was great, spout to the shower was pulling out from the wall so was hard to pull up for the shower to come on other than that all was good. Beds were decently comfortable.

8

Jennifer

Jun 30, 2025

·

Stayed 1 night

The room was clean and comfortable. Since 3 stayed in room with 2 Q beds, another seating option would be nice. Well equipped with refrigerator & microwave. Liked the eco-toiletries vs mini-sized. Instructions for using the remote to access tv would also be helpful (senior citizen here).

10

Lynette

Jul 28, 2024

·

Stayed 2 nights

Great hotel. Nice staff and clean room. My room had a king bad and balcony. Very spacious. Definitely would come back.

10

Mindi

Oct 4, 2025

·

Stayed 1 night

Excellent location and facilities. Rooms were spacious and comfortable.

8

Sandy

Dec 19, 2024

·

Stayed 2 nights

Generally good. Modern and clean, however the pillows were too soft and the bed creaked.

6

Jeanette

Mar 3, 2024

·

Stayed 1 night

Brand new hotels, very clean, the only problem i had is the shower head was not functionibg properly and didnt realize it until i was out of the shower. Basically flooded the whole bathroom and entry way. I did clean up and informed the front desk upon check out. Just wondering how it was possible that no one noticed it was not properly working?

8

william

Sep 11, 2025

·

Stayed 3 nights

Getting Netflix was a pain in the butt. Plus other other TV options were very limited. Shower was not easy to get adjusted. Wife did not like her Queen bed ...........it was lumpy. Mine was fine.

10

Tina L.

Aug 7, 2025

·

Stayed 1 night

The location was close to everything I wanted to do in the city. My room had a very nice view too!

8

Anne

Jun 29, 2025

·

Stayed 2 nights

Our only complaint was the AC in our room was loud. Hotel was very clean and well located. Would stay again

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating. Some guests cited inconsistent front-desk service, slow follow-up on problems, early housekeeping knocks, and strict nonrefundable/cancellation enforcement.

Related guest reviews

2

Amy

Mar 19, 2023

·

Stayed 1 night

We have a letter from the soccer organization saying that the partner hotels would allow the cancellation because the tournament was cancelled. However, the hotel would not cancel and was supposed to escalate to the manager and never called back.

10

Rushda

Jan 1, 2025

·

Stayed 1 night

The hotel was very clean and convenient to restaurants and shopping. The staff was very kind and courteous. We will definitely stay here again!

2

Nicholas

Dec 28, 2024

·

Stayed 1 night

I called multiple days in advance. My family has Covid and I stated we would not be traveling. They stated that because of my reservations and missing the cancellation window, I would still have to pay full price.

6

Heather

Jan 24, 2025

·

Stayed 2 nights

I was "greeted" by front desk person who acted like I did something wrong by booking on Expedia. It was clear that I inconvenienced her. I waited way too long for check-in after a long day at work and a 3-hour drive. Then I could not take my "free" water since my hands were full. I tried to buy a water, and the vending machine was broken. Fire marshals were testing the elevator during checkout time making stairs the only option. 😳 On the plus side, the AM front desk person was delightful.

4

Austin

Oct 10, 2023

·

Stayed 1 night

A/C unit was broke the entire night. Told staff the next morning they said they’d take care of it and get back with me. Called a few days later and got with the manager. Was told they needed to ask the GM a few questions and they’d get back with me. Never got back with me. Then I was told a completely different story as to why my A/C unit was broke in order to save things for them.

10

Diane

Nov 15, 2025

·

Stayed 1 night

The staff was friendly and helpful and the room was very clean and the bed comfortable

10

Lisa

Dec 15, 2023

·

Stayed 1 night

Friendly staff, good breakfast options, lots of reataurants/shopping in the area. I felt safe by myself, room was clean, bed was comfy. I left my jacket behind. Called about it. When i picked it up many hours later, the pockets and jacket was zipped, folded neatly and packaged for me - it was nice & thoughtful they took the time to go to that extent.

10

Joe

Sep 17, 2025

·

Stayed 2 nights

The hotel and staff done an outstanding job, kudos for your much appreciated …

2

Thone

Oct 4, 2025

·

Stayed 1 night

Three days before I was scheduled to stay there, my son was diagnosed with a very contagious virus. Expedia reached to them on my behalf three times to request a cancellation or rescheduled date. They denied our request. I also called and emailed the general manager of the hotel and showed them the after visit summary from the doctor and was still denied due to the non-refundable reservation. They would rather allow my son spread the virus to other patrons than refund me a few hundred dollars. I was even willing to stay a different night so they wouldn’t lose money. I understand there is policy, but there’s also grace and human morals. Very disappointed and I have no plans to ever stay at a Hampton Inn.

10

Jason

Feb 4, 2025

·

Stayed 1 night

Great location clean rooms friendly staff my car broke down was in the shop they accommodated by letting me check out late

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Highly convenient northside spot next to Keystone Fashion Mall with many dining and shopping options, and easy access to I-465. Many noted the area feels safe and generally quiet.

Related guest reviews

10

Carolyn Belle

Nov 8, 2024

·

Stayed 1 night

Conveniently located just off I-465, this Hampton Inn is located right next to the upscale Keystone Fashion Mall. There are plenty of dining options in and right around the mall. Parking for the Inn and for the mall is easy—indeed, the whole area is one big parking lot. But this Hampton Inn features updated decor, welcoming, efficient staff, and the signature ample breakfast. A great option when passing through Indianapolis.

8

Holly

Jun 11, 2023

·

Keystone has lots of shopping and dining options. Away from the city but an easy drive in.

10

Nancy

Oct 12, 2025

·

Stayed 1 night

The location was convenient, price was good, hotel and room were clean. We had a nice stay.

10

Jamie

Jan 3, 2025

·

Stayed 4 nights

This was a great spot! Easy to get to and from the interstate and lots of food and shipping options. Plus has a charging station in the parking lot for e-vehicles.

10

Dani

Sep 3, 2025

·

Stayed 1 night

Room was very nice and clean. Very close to a lot of shopping and food options. Would definitely stay here again in the future.

10

Andra

Jun 12, 2023

·

Stayed 1 night

Shop, dine, and stay all in one location. This hotel is located right next to Fashion Mall with many food options all around. Hotel is clean, friendly staff and includes a nice, hot breakfast. Stayed one night for sports as well and will stay again. Grand Park is also nearby within a 15 minute drive.

10

Emily

Oct 27, 2025

·

Stayed 1 night

The location was amazing, easy to get to. Lots of parking. Very nice building with great breakfast and beds! We will be back!

10

Brenna

Mar 10, 2025

·

Stayed 1 night

Close to shopping, quiet, convenient for our needs.

10

Tina L.

Aug 7, 2025

·

Stayed 1 night

The location was close to everything I wanted to do in the city. My room had a very nice view too!

10

Mary

Nov 5, 2025

·

Stayed 2 nights

Room was clean and comfortable. We didn’t eat breakfast so can’t speak to that. Very close to shopping, Fashion Mall, and restaurants. Staff was friendly and check in was quick and easy. Felt like we were in a safe area with close parking.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly viewed as good with hot items and decent variety, and the area kept tidy. During busy times or for certain diets, some found selection limited and seating crowded.

Related guest reviews

10

Nicole

Aug 27, 2024

·

Stayed 2 nights

Absolutely love the outside sitting area. The staff was super nice. Breakfast was great. Clean comfortable and accommodating

10

Paula

May 2, 2024

·

Stayed 1 night

This hotel is clean and well maintained. A good location for the north side of Indy. Staff was friendly and the complimentary breakfast was amazing

4

johnny

Oct 6, 2024

·

Stayed 2 nights

I appreciate the breakfast buffet, but businesses must realize there are many with food allergies and intolerances. I feel the selections on the buffet were poor if the goal is, which it should be, to encompass all guests. Meat, eggs, and dairy are not for everyone. Every time we left the building or re entered, the desk staff basically ignored us. No "have a nice night", " is everything to your standards". Most often the desk staff was more interested in what they were eating at the time than trying to make personal connections with guests.

10

Jenna

Nov 28, 2024

·

Stayed 1 night

Perfect location and breakfast was really good too.

10

Vicki

Mar 4, 2024

·

Stayed 3 nights

We've stayed at this location a few times now, and it has always been a great experience. The breakfast bar has incredible variety, and the coffee is excellent.

10

Susan

Aug 10, 2025

·

Stayed 2 nights

This property seemed (and maybe it was) brand new. Every aspect was well taken care of. The room was spotless! The morning breakfast very good and the breakfast area was clean and continuously monitored. Excellent! We will stay here again when we are in the area!

8

Porsche

Dec 30, 2025

·

Stayed 1 night

The staff was nice. Great breakfast!

8

Ricky

Apr 5, 2024

·

Stayed 1 night

Bed was uncomfortable. Breakfast was a nightmare and hardly anywhere to sit because a group of children were staying at the hotel with parents. Compared to other hotels that cost around the same and are major chains the breakfast options were minimal and unexciting. There should be more selection and space to eat. The manager seemed to be trying his best which I can appreciate a lot. He was standing over the serving area re stocking and helping out as much as he could. If you gave that guy and lady working the breakfast area more to deal with they would benefit a lot. They look restricted because of what the hotel gives them to work with.

10

Maliha

Jul 7, 2025

·

Stayed 1 night

Stay was very comfortable. Spacious room. Breakfast was hot and lots of options to chose from. Will definitely be staying again

10

Daniel

May 21, 2025

·

Stayed 2 nights

This is not the fanciest hotel in the world, but for the price and compared to other (very) nearby options, it's great value for the money. It was clean, modern, quiet, and I had a giant room (got a king bed / balcony room) for a very reasonable price. While the breakfast was included, if you're a healthy eater, the options are limited. There was fresh fruit, which did the trick. Again, overall good value and pleasantly surprised. Enough so to take the time to write a review

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$132
February	$140
March	$149
April	$176
May	$209
June	$200
July	$210
August	$157
September	$147
October	$167
November	$134
December	$131

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $256	15	16 $279	17 $174	18 $207	19 $190
20 $146	21 $184	22 $223	23 $202	24 $224	25 $202	26 $172
27 $155	28 $148	29 $259	30 $177

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2 $192	3 $201
4 $147	5 $149	6 $152	7 $148	8 $147	9 $265	10 $269
11 $147	12 $148	13 $149	14 $181	15 $148	16 $160	17 $181
18 $153	19 $153	20 $311	21 $363	22 $363	23 $272	24 $198
25 $160	26 $154	27 $158	28 $157	29 $151	30 $157	31 $162

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed (Hearing)

Studio, 2 Queen Beds, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds, Balcony (Refrigerator & Microwave)

Studio, 2 Queen Beds (Roll-In Shower)

Room, 2 Queen Beds, Refrigerator & Microwave

Room, 2 Queen Beds, Accessible (Hearing)

Studio, 1 King Bed, Refrigerator & Microwave (Wet Bar)

Studio, 1 King Bed with Sofa Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed with Sofa Bed, Accessible (Hearing)

Studio, 1 King Bed with Sofa Bed, Refrigerator & Microwave, Corner

Studio, 1 King Bed with Sofa Bed, Balcony (Refrigerator & Microwave)

Room, 2 Queen Beds, Bathtub (Mobility & Hearing)

Room, Balcony (Refrigerator & Microwave)

Room, 1 King Bed with Sofa Bed, Refrigerator & Microwave

Studio, 2 Queen Beds, Refrigerator & Microwave (Wet Bar)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Indianapolis-Keystone

Have a question?

Prices for upcoming dates