Name: Hotel Palacio Maya
Address: Calle 62 329, Mérida, Yucatán, Mexico, Mérida, Yucatán, MX
Price range: US$60–US$69 per night
Rating: 8.53

What guests think

At Hotel Palacio Maya, guests consistently note spacious, generally clean rooms and attractive garden and pool areas with parking near Paseo Montejo, but recurring comments cite inconsistent service, intermittent maintenance problems, and mixed restaurant experiences.

Many appreciate the convenient, walkable location and often friendly staff. Frequent issues include sewer or humidity odors, unreliable hot water, older towels, and gym/bar or elevator outages, plus noise from events or poor soundproofing. Expect good value and space, but be prepared for variability in service and facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the gardens, pool with hammocks, peacocks and convenient parking. Repeated complaints mention the gym out of service, a small or unstaffed bar, occasional elevator or lounger issues, and maintenance lapses.

Related guest reviews

6

Ricardo

13 Nov 2025

·

Stayed 3 nights

La recepción a la llegada es cálida, sin embargo hay un olor un poco desagradable a humedad. Las habitaciones están amplias, el mobiliario se encuentra en buen estado, hay cafetera en habitación y resurten los cartuchos y agua, se agradece. La zona de jardín y alberca (fría) esta agradable. Solo desayuné una vez en el hotel, si tienen variedad de platillos tradicionales y típicos de la región, pero a mi gusto no me supo rico, pero es lo normal cuando es bufet

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10

Abdelwahab

24 Mar 2025

·

Stayed 3 nights

Hôtel confortable propre et calme. Petit jardin avec des paons. Personnel disponible. Mais loin du centre ville et des commerces. Salle de fitness mais les tapis cardio ne fonctionnaient pas.

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8

RIGOBERTO

31 May 2023

·

Stayed 3 nights

Bien ubicado cercano al Paseo Montejo. Muy buena atención de su personal. Limpio, cómodo. Lo único mal es que no servía el elevador durante mi estancia, pero me lo avisaron antes. Tiene alberquita

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8

Linda

29 Jan 2024

·

Stayed 2 nights

Rooms were great, breakfast was fabulous.. However, water for shower was not hot.. Lukewarm at best, lounge chairs around the pool were broken, we were given two bottles of water in the room... Then you had to buy water.. Only one bag of coffee /room/day. Staff were great..

8

Rocky

12 Apr 2024

·

Stayed 2 nights

Very nice hotel. Ice only available when bar is open which is hardly ever. Front desk not very willing to help.

6

Ruben rodriguez

10 Jun 2023

·

Stayed 11 nights

It was a good experience in this hotel, the only problem was the elevator, we stayed for two weeks and we only used it two days, the buffet was not good at all. Staff very friendly and at service 24/7.

6

monica

19 Feb 2026

·

Stayed 5 nights

Room was great, very comfortable beds. We were told our breakfast was included, then after we ate, they said THEY made a mistake & it wasn’t, so we had to pay 500 pesos. The lady at the restaurant was very rude & insisted we pay for their mistake. The gym was under construction so we couldn’t use it. There was always a peacock on the stairs with his $hit all over the stairs.

8

Belen

6 Sept 2024

·

Stayed 1 night

Nos gustó la piscina, tienen parking privado y eso está muy bien.

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10

Marie

25 Feb 2025

·

Stayed 2 nights

Hôtel accueillant. Propreté, personnel professionnel, efficace et gentil Prix très abordable Loin du bruit du Centro Le seul hic, l’eau de la piscine un peu froide. Nous revenons chaque année ici et nous y serons encore l’année prochaine.

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8

Paula

6 Jun 2025

·

Stayed 4 nights

The hotel was a great value! Room and balcony were huge! The room was clean and the beds comfortable. The staff was very pleasant. The grounds were lovely. The pool is partially covered, they have peafoul which is fun, a small play area, hammocks and loungers. Parking was easy. The hotel is conveniently located and about a 10 block walk from Plaza Grande. There are other cute areas such as Parque St Lucia even closer. We had two queen size beds, a dining table, a couch, a counter and mini fridge. The bathroom was clean and spacious.There was a sulphur smell that we suspect was the water. We experience the same smell in certain areas of the US also. There is a restaurant onsite. It was pricey for the quality of the food. We suggest eating elsewhere but it is nice in a pinch. The towels were rather scratchy and not plush but we have found that to be common in the region. A note to non-Spanish speaking guests, much of the staff spoke Spanish only. However, the front desk staff spoke English and we communicated with the other staff with their limited English and our limited Spanish.

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Cleanliness

Many reviews praise clean rooms and well-kept common areas. Others report sewer or humidity odors, occasional pests, and worn towels, with housekeeping sometimes missing items like toiletries or towel replacements.

Related guest reviews

10

oliver

19 Oct 2025

·

Stayed 1 night

Clean room. Clean hotel. Minor blemishes here and there, but overall a good stay

4

Jose

2 Jan 2025

·

Stayed 1 night

El hotel lo conozco de hace mucho tiempo. Ha decaído las limpieza, comodidad y calidad de los insumos. El personal de recepción de 10, el doorman de 11 el es el aire tienes las mejor actitud de servicio. Lo demás sucio y de malas calidad. Cucarachas en los baños de la piscina.

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10

Héctor

18 Sept 2024

·

Stayed 3 nights

Buen hotel para el precio solo la limpieza del baño no fue aseado adecuadamente

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2

John

10 Feb 2025

·

Stayed 6 nights

There was a constant sewer smell in all areas of the hotel I would not recommend this hotel to anyone

6

Arturo

1 Sept 2025

·

Stayed 4 nights

We liked that it had free parking. Priced ok. Pictures dont reflect wear and tear and poor maintenance of the propertt and grounds. Ie: torn curtains, rusted bath fixtures, poor lighting, sewer smell in parts of the hotel.

10

Sheila

6 Feb 2026

·

Stayed 1 night

The room was very clean and everything functioned well. Staff wee pleasant and helpful.

10

Luis

4 Jun 2025

·

Stayed 1 night

Muy limpios los cuartos

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10

VIRIDIANA

15 Dec 2025

·

Stayed 1 night

Excelente todo muy limpio y lindo.

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8

Dagoberto

9 Dec 2024

·

Stayed 6 nights

Estuvo en términos generales bien, sin embargo durante los primeros días de estancia se percibía un olor a drenaje que fue solucionado. El resto bien realmente es un hotel agradable cerca de las zonas de interés y accesibles al centro de convenciones dónde se llevó a cabo el evento al que acudi

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6

Laura e

7 Jan 2024

·

Stayed 6 nights

El hotel esta bien y limpio pero huele mal como a caño en la entrada y en el jardín

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Rooms

Rooms and suites are spacious and comfortable, many with balconies and appreciated A/C. Downsides include poor soundproofing and event noise, sticky balcony doors or locks, TV or Wi‑Fi problems, and some aging fixtures.

Related guest reviews

8

Arthur

6 Dec 2022

·

Stayed 19,331 nights

The units are not very well noise insulated. One night there were a group of people partying down the hall until 2 am. There’s no easy way to call the front desk so I had to go downstairs to ask the concierge to ask them to be quiet. He did, but they were still pretty loud. Another night there were dogs barking at each other outside until 3 am. The setup of the shower also didn’t make a lot of sense and water pooled all over the floor even when I was trying to be careful. Despite wanting to be eco-friendly, I had to mop up the floor each night with my extra towel or else I’d easily slip going to the bathroom afterwards. Oh and my keycard kept resetting daily so I needed to get it fixed each day. Otherwise, a sufficiently clean place.

10

Will

10 Nov 2025

·

Stayed 1 night

Comfortable, clean and spacious rooms in a great location.

10

Dawn

14 Feb 2025

·

Stayed 4 nights

A nice surprise! The suite was even larger than we expected. The balcony had 2 glass sliding sets of doors to access it, and a small balcony off the kitchenette area. The beds were comfortable, plenty of hot water, great AC, refrigerator and coffee maker in the room. The pool was great & the garden beautiful! There is a pair of resident peacocks that live in the garden/pool area of the hotel. A male & female that are very calm, but you may hear them in the morning. There is also a school that backs up to the pool area, so if that kind of noise bothers you be sure you do get a room above the pool. We actually enjoyed the peacocks & the noise of children going to school! We did not eat at the restaurant. Sunday morning there was a band & the music was extremely loud. There are many great restaurants nearby, so we never tried the hotel restaurant again. Paseo 60 is 2 blocks away; it has restaurants, breweries, wine bar, shopping and a ADO bus station. Parque Santa Ana is about 8 blocks in the opposite direction. Paseo de Montejo & mansions, museum’s & interesting sights is about 3 blocks away. We would definitely stay again.

8

Olga

8 Sept 2025

·

Stayed 3 nights

The place and the people are excellent. The garden is beautiful, and there's parking available. The shampoo and body wash come in large bottles and are not in small disposable containers, which is a plus especially since you're in Mérida, where the heat is intense and you might need to shower up to three times a day. In my opinion, there's a lot of noise because events are held downstairs, and the rooms don't have proper soundproofing.

8

RAUL

18 Mar 2025

·

Stayed 3 nights

Good property. You need to take transportation to beach day. Very bad WIFI. Not able to use my laptop.

8

Jean-Louis

30 Dec 2021

·

Stayed 9 nights

Très bel hôtel, propre, bien placé, personnel aimable, accueillant et serviable. Mais hôtel bruyant sans isolation phonique. On entend les télévisions des chambres voisines, les gens parler et claquer les portes, des enfants crier et courir dans les parties communes…

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6

Leonel

27 Jun 2025

·

Stayed 2 nights

Overall, the hotel is OK. It's in a very convenient location. However, the rooms need better maintenance since our balcony door would not lock, and the towels were very old.

10

Kimberly

19 Feb 2025

·

Stayed 1 night

Wonderful hotel in a great location - and free parking. The suite was HUGE. Beautiful balcony reminiscent of Merida’s glory days. Breakfast buffet with everything you could imagine.

8

Felix

3 Oct 2024

·

Stayed 3 nights

Room was great. Sliding door to balcony stuck. Almost imposible for average old people or woman to opened.

8

Paula

6 Jun 2025

·

Stayed 4 nights

The hotel was a great value! Room and balcony were huge! The room was clean and the beds comfortable. The staff was very pleasant. The grounds were lovely. The pool is partially covered, they have peafoul which is fun, a small play area, hammocks and loungers. Parking was easy. The hotel is conveniently located and about a 10 block walk from Plaza Grande. There are other cute areas such as Parque St Lucia even closer. We had two queen size beds, a dining table, a couch, a counter and mini fridge. The bathroom was clean and spacious.There was a sulphur smell that we suspect was the water. We experience the same smell in certain areas of the US also. There is a restaurant onsite. It was pricey for the quality of the food. We suggest eating elsewhere but it is nice in a pinch. The towels were rather scratchy and not plush but we have found that to be common in the region. A note to non-Spanish speaking guests, much of the staff spoke Spanish only. However, the front desk staff spoke English and we communicated with the other staff with their limited English and our limited Spanish.

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Service

Staff are frequently described as friendly and helpful, especially bell and valet. However, front-desk and restaurant service can be inconsistent or rigid, with reports of rudeness, poor communication, and confusion over inclusions or extra keys.

Related guest reviews

10

Jonathan Donald

16 Nov 2025

·

Stayed 6 nights

Staff was awesome. Room was amazing. I had 2 patio doors to my balcony. Breakfast started my day out great.

6

aurelia

8 Dec 2024

·

Stayed 2 nights

En el restaurante ofrecen desayuno buffete, solo quería tomar un café. Me lo cobraron a 35 pesos lo cuál está bien, el café tibio, después vino el mesero a aclarar que si quería más café debía pagar otro porque no había refill, lo cuál me pareció de muy mal tacto hacia un huésped dado que al restaurante no le significa ningún costo adicional servir un refill de café al huésped durante un desayuno buffet. Deben cuidar más estos detalles porque habla muy mal del servicio y cuidado al huésped. El costo de dejar molesto al cliente por algo que no le significa costo adicional al hotel es perder al cliente y recibir reviews como está que mucha gente leerá.

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6

monica

19 Feb 2026

·

Stayed 5 nights

Room was great, very comfortable beds. We were told our breakfast was included, then after we ate, they said THEY made a mistake & it wasn’t, so we had to pay 500 pesos. The lady at the restaurant was very rude & insisted we pay for their mistake. The gym was under construction so we couldn’t use it. There was always a peacock on the stairs with his $hit all over the stairs.

10

Jorge

7 Feb 2023

·

Stayed 1 night

Great service, beautiful, clean and well kept Very surprised Will definitely stay here again Worth every penny

10

Judy

27 Oct 2025

·

Stayed 2 nights

This was by far the most helpful,and friendliest hotel I have ever stayed at. I took my mom there for her 88th birthday.

6

Israel

29 Sept 2025

·

Stayed 4 nights

El lugar esta muy bien solo la atencion del personal de recepcion poco amables y cerrados al solicitar un poco mas de tiempo al hacer el Check Out. Apesar de que te entregan la habitacion hasta las 15:00 hrs

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4

Marco

17 Dec 2024

·

Stayed 1 night

Good price. Due to December Holidays festivities, the hotel is overcrowded with external customers for breakfast celebrations, Hotel staff do not care, not space for and is rude with guesses staying at hotel. Do not stay at this hotel during end of year holidays, as early as 12 Dec.

10

Gary

1 May 2024

·

Stayed 15 nights

Hotel is off main thoroughfares so was quiet. We still had very easy access to Paseo de Montego with an easy two minute walk. Paseo 60 was a short walk away for several excellent restaurants. Hotel itself was immaculate! Very clean top to bottom with a stunning courtyard and pool area. From the gentleman at front door to front desk to the ladies that clean the room, the staff was incredibly helpful and nice. As i am fluent in Spanish, i cannot talk to their level of another language, but while i was in hotel, i meet people from France, Brasil, and Germany there so the place does have a great reputation in other countries. I will stay here again next time i come to Merida. Side note, also ample parking if you drive or rent a car.

2

Ernesto Martinez

29 Apr 2024

·

Stayed 4 nights

Staff need to be more proffesional. and gave only one Key for room . 9 times went to reception for problems with the Key door

6

Samuel

20 Sept 2025

·

Stayed 1 night

El hotel palacio maya, ha ido cambiando ya no es lo que era antes, llevo desde casi 4 años hospedándose aquí y en las últimas par de ocasiones he comprobado que ya es diferente, su personal ha cambiado y ya no son tan amables como solían ser, no hay comunicación entre ellos, aún no dan las 12 y ya te están llamando a tu habitación para pedirte que te salgas, siento que me ha ido decepcionando su servicio del personal, porque la locación la verdad es que es excelente pero su personal cada vez deja más que desear

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Location

Convenient base a few blocks from Paseo Montejo, walkable to eateries and sights. Some guests felt it was farther from the historic center than expected.

Related guest reviews

10

Dulce María

11 Aug 2025

·

Stayed 2 nights

El hotel está en una ubicación excelente, a unas pocas cuadras de Paseo Montejo. El personal excelente y la habitación limpia y cómoda. Comimos en el buffet de la mañana, que es muy variado y de buena calidad. Solo tuvimos un detalle con el baño, ya que la regadera salpicaba mucho y fue difícil regular el agua para que no inundara buena parte del baño. Sin embargo, al día siguiente la mucama nos dejó unas toallas para el piso y con eso resolvimos.

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8

Maria Gloria

1 Sept 2025

·

Stayed 3 nights

El restaurant es bueno. la amabilidad del personal es muy buena. En la habitacion poco espacio para guardar la ropa. Colgar la ropa es imposible ya que los ganchos no se pueden sacar. En recepcion pedí de favor me cambiaran un billete y me dijeron que no tenian...siendo un hotel deben prestar servicio al cliente y apoyarlo. En recepcion pedi otra tarjeta para entrar a la habitacion ya que eramos 2 personas y tambien me la negaron. Muuy retirado del centro.

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8

sergio

25 Apr 2024

·

Stayed 6 nights

En general es un buen hotel, limpio, las habitaciones son cómodas, los colchones para mi gusto han perdido algo de firmeza, el buffet en el desayuno está bien a secas, la alberca esta limpia no tiene calefacción pero con el calor que hace no hace falta, pero en la zona de la barra de bebidas nunca había nadie que atendiera. Se llega caminando fácilmente al Paseo Montejo, su estacionamiento es muy conveniente. Recomendaría este hotel como una buena opción para hospedarse en Mérida.

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10

Isaak

25 Jan 2025

·

Stayed 1 night

Really great location. Close to the Pase de Montejo. Easy walk to Centro. Great staff very friendly and accommodating.

10

Peter

14 May 2023

·

Stayed 7 nights

We stayed in this hotel for nine weeks and thought it was nice. It’s midsized, meaning not big and anonymous like the Hilton, yet not as small and intimate as some traditional family run hotels in Mexico. The hotel is a two and a half block walk to Montejo, which is a long walkable boulevard filled with restaurants and night spots, and perhaps a kilometer north of the Zocalo. So, it’s central but not in the middle of the crowds. Staff is friendly and prompt.

10

Juan

3 Jul 2024

·

Stayed 11 nights

Very pretty hotel and close to centro and paseo montejo

10

Raul

8 Apr 2025

·

Stayed 3 nights

Great Location

8

Carlos

11 Sept 2025

·

Stayed 1 night

Too far from centro historico

8

Juan

20 Mar 2023

·

Stayed 5 nights

Faraway from downtown

10

Antonio

3 Mar 2025

·

Stayed 5 nights

Very good hotel, within a walking distance from the Convention Center and Paseo Montejo. Friendly staff with a very good restaurant.

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Dining

The breakfast buffet is often praised for variety. Critiques focus on slow or uneven service, food served lukewarm, limited hours or options, and crowding or priority given to non-guests.

Related guest reviews

6

Ricardo

13 Nov 2025

·

Stayed 3 nights

La recepción a la llegada es cálida, sin embargo hay un olor un poco desagradable a humedad. Las habitaciones están amplias, el mobiliario se encuentra en buen estado, hay cafetera en habitación y resurten los cartuchos y agua, se agradece. La zona de jardín y alberca (fría) esta agradable. Solo desayuné una vez en el hotel, si tienen variedad de platillos tradicionales y típicos de la región, pero a mi gusto no me supo rico, pero es lo normal cuando es bufet

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10

Edgard

13 Nov 2025

·

Stayed 1 night

La habitación estaba muy limpia y muy cómoda. El personal muy amable y el desayuno buffet estaba muy rico.

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8

DANIEL

7 Apr 2023

·

Stayed 5 nights

La calidad del desayuno fue irregular

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6

HECTOR

21 Dec 2023

·

Stayed 5 nights

El restaurante del hotel siempre está reservado , por lo que si llegas a desayunar a la 8 AM, probablemente no te dejen desayunar ahí. además cierra a las 12 pm, solo desayunos buffet.

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8

gustavo adolfo villarespe

26 Dec 2022

·

Stayed 19,351 nights

El restaurante del hotel es pésimo en cuanto a servicio y calidad de los alimentos que los sirven fríos

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6

GABRIELA BECERRIL

21 Aug 2025

·

Stayed 8 nights

We did not like the service. They do not have enough people to attend the restaurant or bar at the pool. The location is amazing. The gardens are beautiful.

8

Carolyn

12 May 2024

·

Stayed 4 nights

The staff was great very helpful. They have a breakfast buffet everyday if you don’t get a table early you will have to leave the hotel for your meal. Overall our stay was good and the area is very walkable, which helped in making our stay more enjoyable.

8

SILVIA

9 Sept 2024

·

Stayed 1 night

ESTA BIEN UBICADO Y TIENE BUENAS INSTALACIONES PERO PESIMO SERVICIO DE ALIMENTOS. TAMBIEN REQUERE MANTENIMIENTO YA QUE HAY OLORES DESAGRADABLES EN AREAS COMUNES

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8

gustavo adolfo villarespe

2 Jan 2023

·

Stayed 19,354 nights

Todo está muy bien con excepción del restaurante que no tiene muy buena atención, es tardado y los alimentos no los sirven bien calientes

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8

robert

14 Jan 2026

·

Stayed 2 nights

Clean, beautiful property. Fabulous breakfast buffet

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$54
February	US$56
March	US$51
April	US$58
May	US$60
June	US$60
July	US$55
August	US$63
September	US$46
October	US$44
November	US$60
December	US$54

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $65	18 $65	19 $65
20 $65	21 $60	22 $60	23 $60	24 $67	25 $66	26 $67
27 $67	28 $68	29 $67	30 $67

Su	Mo	Tu	We	Th	Fr	Sa
				1 $66	2 $68	3 $68
4 $66	5 $66	6 $67	7 $68	8 $68	9 $68	10 $66
11 $66	12 $68	13 $68	14 $68	15 $66	16 $68	17 $68
18 $69	19 $68	20 $68	21 $68	22 $68	23 $68	24 $66
25 $68	26 $68	27 $68	28 $68	29 $68	30 $68	31

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Monthly average prices

About this property

Location

Room options

Suite, Bathtub

Standard Double Room, Multiple Beds

Presidential Suite

Family Suite

Suite, 2 Queen Beds

Standard Room

Studio Suite, 1 Queen Bed, Pool View

Basic Room

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Palacio Maya

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Prices for upcoming dates