Name: Hotel Palacio Maya
Address: Calle 62 329, Mérida, Yucatán, Mexico, Mérida, Yucatán, Mexico
Rating: 8.5

Guest reviews

8.5

Very good

Based on 1,096 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Hotel Palacio Maya, guests consistently note spacious, generally clean rooms and attractive garden and pool areas with parking near Paseo Montejo, but recurring comments cite inconsistent service, intermittent maintenance problems, and mixed restaurant experiences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

monica

19 Feb 2026

·

Stayed 5 nights

Room was great, very comfortable beds. We were told our breakfast was included, then after we ate, they said THEY made a mistake & it wasn’t, so we had to pay 500 pesos. The lady at the restaurant was very rude & insisted we pay for their mistake. The gym was under construction so we couldn’t use it. There was always a peacock on the stairs with his $hit all over the stairs.

10

Sheila

6 Feb 2026

·

Stayed 1 night

The room was very clean and everything functioned well. Staff wee pleasant and helpful.

10

LUIS FERNANDO

19 Jan 2026

·

Stayed 6 nights

It was good

10

Kelsey

16 Jan 2026

·

Stayed 7 nights

The staff came in daily to clean and change towels. The room was very quiet and we couldn’t hear any other guests. The outdoor area was really nice, containing a pool and yard to relax and walk. The best part of all however were the two peacocks in the yard. They leave out food and water for them so they’re used to humans walking near and taking pictures.

8

robert

14 Jan 2026

·

Stayed 2 nights

Clean, beautiful property. Fabulous breakfast buffet

Calle 62 329, Mérida, Yucatán, Mexico

Location

With a stay at Hotel Palacio Maya, you'll be centrally located in Mérida, within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center. This hotel is 0.9 mi (1.5 km) from Parque Santa Lucía and 1.2 mi (1.9 km) from Plaza Grande.

Paseo 60(0.3 Miles)

Paseo de Montejo(0.3 Miles)

Yucatan International Convention Center(0.4 Miles)

Casa Montes Molina Museum(0.4 Miles)

Anthropology and History Museum(0.4 Miles)

Museo Regional de Antropología(0.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 12:30

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

A buffet breakfast is available daily from 7:00 AM to noon for a fee. Children aged 2 and younger eat free breakfast.

Check-in is from 3:00 PM until 11:30 PM, and check-out is at 12:30 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

The hotel is centrally located in Mérida, within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center. It is approximately 0.9 mi from Parque Santa Lucía and 1.2 mi from Plaza Grande.

Yes, there are both an outdoor pool and an indoor pool available for guests to enjoy.

Children are allowed at the property, and children aged 2 and younger can stay for free.

The property offers rollaway beds for a fee of MXN 180 per day. Advance request for rollaway beds is recommended.

Hotel Palacio Maya

Amenities

Property description

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