Is parking available at the hotel?

Parking is available on-site, but it is limited. Valet parking is offered for a fee of EUR 40 per day.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays and weekends from 6:30 AM to 11:30 AM for a fee of approximately EUR 42 for adults and EUR 21 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

A roundtrip airport shuttle is available for a surcharge of EUR 175 per vehicle (one-way, maximum occupancy 2). Guests must contact the hotel with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for easy access to different levels.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Hamburg, just a 5-minute drive from St. Pauli Piers and Reeperbahn. It is also 2.2 miles from Miniatur Wunderland and Elbe Philharmonic Hall. Public transport options are available nearby.

Does the hotel have a swimming pool?

Yes, the hotel features both indoor and outdoor pools, including an outdoor heated pool. The swimming pool is closed seasonally from October 5 to October 11.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified, but family rooms are available to accommodate families.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the hotel in advance to inquire about specific needs and any associated costs.

The Fontenay Hamburg - Luxury Hotel in Germany

Average nightly price at The Fontenay Hamburg by month, last 12 months (USD)
Month	Average price
January	US$435
February	US$423
March	US$481
April	US$511
May	US$583
June	US$501
July	US$507
August	US$498
September	US$571
October	US$540
November	US$518
December	US$559

What guests think

At The Fontenay Hamburg, reviewers consistently highlight luxurious, modern rooms, a striking spa with a rooftop pool and Alster views, and a scenic lakeside location within walking distance of the city center.

Breakfast and dining are widely praised for quality, though prices can be high and the breakfast room can feel crowded. Service is often exceptional and attentive, but a few guests report slow or late check-ins and occasional unhelpful interactions. Facilities impress overall, yet some mention a small gym, cool pool water, children in the spa late, and expensive parking. Expect a polished, design-led luxury stay in a tranquil Alster setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop spa and pool with Alster views and a popular bar are standout features. Some note a small or limited gym and hours, cool pool water, children in the spa late, and pricey parking.

Related guest reviews

10

Mark

9 Jun 2023

·

Stayed 3 nights

Property is superbly located on the Aussenalster in Hamburg. Wonderful walks around the lake, superb connectivity to the inner city, and the short distance from.Eppendorf. My only beef is that the gym doesn’t open up early in the morning.

10

Sofia

29 Feb 2024

·

Stayed 3 nights

I loved this hotel and everything about it. Especially the service minded staff that really treated us well while being personal. The only downside was the pool that was rather cold to swim in - after all they have a nice outdoor area (which obviously must cool the water). All in all, a true five star experience.

8

TONI

21 Apr 2024

·

Stayed 2 nights

Sehr schönes Hotel mit super Pool und grandioser Bar.

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10

???

16 Oct 2023

·

Stayed 1 night

Es ist kein Wunsch offen geblieben. Frühstück bot alles was man braucht und um einiges mehr. Spa Bereich sehr sauber, Wasser etwas kalt um länger draußen zu schwimmen. Aber Blick aus dem Pool über Hamburg entschädigt. Die Eisfontaine ist wahnsinnig toll und ideal zum abkühlen. Lediglich ein Whirlpool würde dem ganzen den i-Punkt aufsetzen - aber auch ohne ist es eine Oase der Erholung! Es wurde prompt und mit traumhafter Lösung auf kleinere Probleme reagiert. Ich werde wieder dort übernachten. Die Lage an der Alster und zur Innenstadt ist super.

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10

Houda

20 Oct 2025

·

Stayed 2 nights

Spa ist fantastisch. Lief alles super.

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8

George

29 Mar 2024

·

Stayed 5 nights

Outstanding property overall and this was our third stay in a year! The one issue that we found relates to the “family policy” of allowing screaming kids, even under 10 years old, in the spa area including the sauna and steam room, until closing at 10PM !! This policy definitely needs to change with a time limit for kids accessing the spa / pool area to maximum 20h in order to allow adults relaxing quiet time to enjoy!

10

Dr. Frank

29 Jul 2024

·

Stayed 1 night

Pool mit Blick auf die Alster, tolle Dach Terrasse mit Blick auf die Alster

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10

Shahroz

5 Aug 2024

·

Stayed 1 night

It’s the best hotel in Hamburg for sure Great location, great staff , thank you for everything One thing I like to point as less satisfying, the gym is too small and not equipped enough for this standard hotel unfortunately We will be back soon , best in Hamburg

10

Simon

1 May 2025

·

Stayed 3 nights

Fantastic chic hotel. Beautiful design great staff especially the concierge team. Rooms are funky and pool area amazing. Grounds and restaurants stunning too. Totally recommend this place.

10

Jesper

27 Aug 2024

·

Stayed 2 nights

Generelt et super lækkert ophold. Vi kunne sagtens have blevet et par dage mere😀 God service - skøn beliggenhed. Dog syntes vi at vi manglede lidt info ved indtjekning - manglede info vedr. spaen og morgenmaden. Vi blev også meget overraskede over at vi skulle betale for parkeringen - 70 euro for 2 dage. Spa området var bestemt ikke noget at skrive hjem om- igen super skønt udført og en dejlig beliggenhed med udsigt ud mod vandet men meget kedeligt. Et bassin som var meget koldt og en dampsauna og en masse afslapnings/hyggestole stole… Det var bestemt meget skuffende.

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Cleanliness

Guests frequently describe the property and rooms as very clean and well maintained. A few note rooms not ready at check-in, missing items, or minor maintenance around the pool.

Related guest reviews

10

Mike Jean

5 Oct 2024

·

Stayed 2 nights

Alles perfekt Schöne große Zimmer, sauber , tolles Frühstück

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10

Stephanie

21 Sept 2024

·

Stayed 2 nights

Dieses Hotel wäre für mich wirklich außergewöhnlich und perfekt, wenn man nur die Lüftung zumindest nachts abschalten könnte. Selbst mit Ohropax hört man noch ein Brummen, ich finde für den Preis könnte man komplette Ruhe erwarten. Das Frühstück das Beste was ich je hatte, alles schmeckt hervorragend, alles da was man sich wünscht am Buffet, alles andere kann bestellt werden. Man schmeckt die Qualität! Zimmer sauber und gemütlich, das Bad könnte etwas grösser sein, aber ist nicht tragisch. Herrliche Lage an der Alster.

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10

???

16 Oct 2023

·

Stayed 1 night

Es ist kein Wunsch offen geblieben. Frühstück bot alles was man braucht und um einiges mehr. Spa Bereich sehr sauber, Wasser etwas kalt um länger draußen zu schwimmen. Aber Blick aus dem Pool über Hamburg entschädigt. Die Eisfontaine ist wahnsinnig toll und ideal zum abkühlen. Lediglich ein Whirlpool würde dem ganzen den i-Punkt aufsetzen - aber auch ohne ist es eine Oase der Erholung! Es wurde prompt und mit traumhafter Lösung auf kleinere Probleme reagiert. Ich werde wieder dort übernachten. Die Lage an der Alster und zur Innenstadt ist super.

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10

Victoria

4 Jan 2024

·

Stayed 2 nights

Vor allem der Service und das Personal sind hervorzuheben. Zustand und Sauberkeit des Hotels sind makellos. Dafür bezahlen wir gerne mehr und kommen wieder.

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6

Ronny

22 Aug 2023

·

Stayed 1 night

Es war mein dritter Aufenthalt. Der Erste liegt etwas zurück. Damals: ALLES TOP! Der Zweite: Anreise um 17:45 Uhr und das Zimmer war noch nicht bezugsfertig, war noch nicht gereinigt. Und nun der dritte Aufenthalt: Anreise um 15:45 Uhr nach 700km Anreise, auch dieses Mal war das Zimmer noch nicht bezugsfertig. Keine Entschuldigung, kein Wasser und/oder ein anderes Getränk angeboten. Der nette Mann beim Check-In bat seine Kollegin um Hilfe, diese reagierte nur abweisend arrogant - vor dem Hotelgast, also vor mir. Habe dann liebloses, durch die Klimaanlage massiv herunter gekühltes Zimmer bekommen, im Bad fehlte das WC-Papier. Peinlicher Inhalt in der Minibar. Am Pool der schlechteste Service, den ich bereits zum zweiten Mal in diesem Hause erleben durfte. Hohe Schnitt- und Verletzungsgefahr im Randbereich des Pools durch fehlende Mosaiksteine. Interessiert dort aber niemanden. Viele weitere Punkte, die nicht zu so einem schönen Haus passen. Traurig, was einige Angestellte daraus gemacht haben. Für mich geht es künftig wieder ins Vier Jahreszeiten!

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Rooms

Rooms are modern, spacious and well equipped, with balconies or lake views in some suites and high-tech controls. A few guests mention a humming ventilation noise, smaller bathrooms in some rooms, or confusing light controls.

Related guest reviews

10

Michael

6 Mar 2024

·

Stayed 1 night

In my opinion the best 5-star hotel in Hamburg. The FONTENAY is characterized by modernity and luxury. The hotel offers everything from modern, well-kept rooms to the outstanding SPA area with treatments. I really liked the architecture of the building and the smart home controls for the building automation.

10

Stephanie

21 Sept 2024

·

Stayed 2 nights

Dieses Hotel wäre für mich wirklich außergewöhnlich und perfekt, wenn man nur die Lüftung zumindest nachts abschalten könnte. Selbst mit Ohropax hört man noch ein Brummen, ich finde für den Preis könnte man komplette Ruhe erwarten. Das Frühstück das Beste was ich je hatte, alles schmeckt hervorragend, alles da was man sich wünscht am Buffet, alles andere kann bestellt werden. Man schmeckt die Qualität! Zimmer sauber und gemütlich, das Bad könnte etwas grösser sein, aber ist nicht tragisch. Herrliche Lage an der Alster.

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10

Ger

14 Apr 2023

·

Stayed 3 nights

Alles wat dit hotel bied is top, de service de kamer met balkon zeer sfeervol, walking closet de douche is een beleving de spa is top en het personeel zeer vriendelijk

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8

Klaus

30 Jan 2026

·

Stayed 1 night

Nice rooms

10

LEIGH

30 Aug 2023

·

Stayed 5 nights

Reception was excellent, even escorting us to our room. The room was a good and included a balcony. We appreciated the welcome gifts, and the turndown evening service which seems from a bygone era! We are nitpicking but were frustrated eggs and bacon were hard unless specifically asked for different. Position on the lake was perfect.

2

Hans

23 Sept 2023

·

Stayed 1 night

Beautiful modern hotel in arguably the best residential area in Hamburg , right on the Alster lake. Fantastic choice at breakfast , hot dishes are prepared in the kitchen and delivered to your table piping hot which is not always the case with a buffet. Freshly made carrot and apple juice. Light switches in the room are very modern and not easy to operate Very expensive dining but fresh ingredients and value for money if you can afford it

10

Ximena

18 Oct 2025

·

Stayed 2 nights

Cuartos amplios modernos y elegantes. La ubicación es muy buena y las vistas inmejorables. Muy tranquilo y el personal muy atento y preparado

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10

Anemona

12 Apr 2024

·

Stayed 5 nights

Luxurious property, high end technology, gorgeous grounds and perfect amenities. The stuff was friendly, professional and very courteous . Everything was perfection.

10

Simon

1 May 2025

·

Stayed 3 nights

Fantastic chic hotel. Beautiful design great staff especially the concierge team. Rooms are funky and pool area amazing. Grounds and restaurants stunning too. Totally recommend this place.

10

KEITH MORGAN

3 Aug 2022

·

Stayed 3 nights

The suites are really well done with great attention to detail. Shower had light show and music. Good materials used throughout, room service was effective. Staff were friendly and competent. These days $950 a night for a suite doesn’t get you that much, at the Fontenay it gets you what it used to get you.

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Service

Service is widely praised as warm, attentive and professional across teams, including concierge and housekeeping. Isolated reviews mention slow check-in, unhelpful staff, or uneven service in the lobby and breakfast areas.

Related guest reviews

10

Suzanne

27 Oct 2024

·

Stayed 3 nights

Staff was so helpful and thoughtful.

10

Joshua

24 Sept 2025

·

Stayed 3 nights

Amazing hospitality

10

Nicholas

10 Sept 2025

·

Stayed 2 nights

We had a thoroughly enjoyable stay at the Fontenay. The staff were excellent- polite and friendly with knowledge of the city. Cannot recommend highly enough!

4

Julia

3 Aug 2024

·

Stayed 1 night

I arrived at 4 PM and was told my room wouldn’t be ready for another 45 minutes. I came to Hamburg to visit my grandma in the hospital and would only be here for one night so this was incredibly frustrating. I had to unpack a change of clothes from my luggage in the lobby and then go to the spa to change. Once I returned they offered me a room on the 1st floor which was designed for someone in a wheel chair, so all the countertops were uncomfortably low. At this point I was so late to get to the hospital I felt forced to take it. Very bad experience and I will not be back again because of it.

10

Nicolé

12 Aug 2025

·

Stayed 2 nights

Das schönste Hotel Hamburgs mit den herzlichsten Concierges, Mitarbeitenden am Empfang und einer grandiosen Bar mit phantastischem Ausblick.

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10

Rafael

1 Jun 2025

·

Stayed 1 night

Awesome hotel. Great staff

10

Patrick

21 May 2025

·

Stayed 3 nights

Top Hotel. Extrem edel und toller Service.

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10

Nicolé

11 Jul 2025

·

Stayed 3 nights

Ein außergewöhnlicher Aufenthalt dank eines großartigen Teams Von der ersten Begrüßung bis zum Abschied war unser Aufenthalt geprägt von einem bemerkenswert empathischen und zugleich angenehm unaufdringlichen Service. Das gesamte Personal – vom Concierge über das Housekeeping bis hin zum Barchef – hat mit einer Professionalität überzeugt, die nicht distanziert wirkt, sondern durch Herzlichkeit und echte Aufmerksamkeit besticht. Man spürt sofort: Hier arbeiten Menschen mit Leidenschaft und einem feinen Gespür für die Bedürfnisse der Gäste. Jeder Kontakt war von einer natürlichen Freundlichkeit geprägt – nie aufgesetzt, immer echt und liebevoll in der Art. Besonders beeindruckend war, wie individuell auf uns eingegangen wurde, ohne je aufdringlich zu wirken. Diese Balance zwischen Diskretion und echter Fürsorge ist selten und macht den Aufenthalt besonders wertvoll. Ein großes Kompliment an das gesamte Team – Ihr macht diesen Ort zu einem echten Wohlfühlort. Wir kommen mit Freude wieder!

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6

Ronny

22 Aug 2023

·

Stayed 1 night

Es war mein dritter Aufenthalt. Der Erste liegt etwas zurück. Damals: ALLES TOP! Der Zweite: Anreise um 17:45 Uhr und das Zimmer war noch nicht bezugsfertig, war noch nicht gereinigt. Und nun der dritte Aufenthalt: Anreise um 15:45 Uhr nach 700km Anreise, auch dieses Mal war das Zimmer noch nicht bezugsfertig. Keine Entschuldigung, kein Wasser und/oder ein anderes Getränk angeboten. Der nette Mann beim Check-In bat seine Kollegin um Hilfe, diese reagierte nur abweisend arrogant - vor dem Hotelgast, also vor mir. Habe dann liebloses, durch die Klimaanlage massiv herunter gekühltes Zimmer bekommen, im Bad fehlte das WC-Papier. Peinlicher Inhalt in der Minibar. Am Pool der schlechteste Service, den ich bereits zum zweiten Mal in diesem Hause erleben durfte. Hohe Schnitt- und Verletzungsgefahr im Randbereich des Pools durch fehlende Mosaiksteine. Interessiert dort aber niemanden. Viele weitere Punkte, die nicht zu so einem schönen Haus passen. Traurig, was einige Angestellte daraus gemacht haben. Für mich geht es künftig wieder ins Vier Jahreszeiten!

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10

Ka Hei

4 Nov 2025

·

Stayed 1 night

Breakfast is nice. Staffs are really helpful and friendly. Room is good as always.

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Location

Scenic position on the Alster offers quiet surroundings, lake views and easy access to walking and jogging paths. It is a pleasant 15-20 minute walk to central shopping and sights, which some find a bit far.

Related guest reviews

10

Jorg

14 Jun 2022

·

Stayed 1 night

Great location, right on the lake “Alster”.

10

Anita

13 Jul 2024

·

Stayed 1 night

Die Lage ist einfach herrlich.

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10

Michael

29 Jul 2023

·

Stayed 2 nights

Perfect location in Hamburg!

10

LEIGH

30 Aug 2023

·

Stayed 5 nights

Reception was excellent, even escorting us to our room. The room was a good and included a balcony. We appreciated the welcome gifts, and the turndown evening service which seems from a bygone era! We are nitpicking but were frustrated eggs and bacon were hard unless specifically asked for different. Position on the lake was perfect.

8

Christian

15 Jan 2024

·

Stayed 1 night

Einfach immer wieder eine Freude in diesem Hotel zu nächtigen. Es hat seinen Preis, aber es ist wie ein kleiner Ausflug in die hanseatische Seele. Sehr zu empfehlen ein kleiner Spaziergang in der Umgebung mit alten Patrizierhäusern und der Außenalster...

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10

Kim

20 Jul 2024

·

Stayed 3 nights

Dejligt hotel med perfekt placering

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10

Guilherme

10 Sept 2024

·

Stayed 4 nights

The hotel is spectacular. If you're looking for a quiet place with great facilities, this is your hotel in Hamburg. The staff service is also very good. The hotel is not exactly in the city center, but within a 15-20 minute walk, you can reach the central area.

10

Yaktiel

30 Dec 2023

·

Stayed 1 night

It was uniquely placed right by a very easy jogging, walking , and cycling route and near the water. The building itself is the most aesthetically pleasing design with beautiful windows everywhere. I really don’t know how to put it in words but it was the best hotel so far of the many 5 star hotels I have stayed at.

10

Jason

16 May 2024

·

Stayed 1 night

Great hotel, just way out of the way and distant from main shopping

10

Rita

14 Sept 2025

·

Stayed 1 night

First class hotel on the beautiful Alster Lake. All the amenities you would expect and a friendly and professional staff.

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Dining

Breakfast and on-site restaurants earn strong praise for quality and taste, with standouts like the Lakeview Restaurant and room service. Downsides include high prices, occasional crowding at breakfast, and some dishes needing special requests to be cooked softer.

Related guest reviews

10

Julie

27 Dec 2024

·

Stayed 4 nights

Four days of pure luxury. We upgraded to the Europa suite and it was the most magical venue for Christmas. We enjoyed a magnificent Christmas lunch, delicious breakfasts and wonderful room service meals. The staff were absolutely phenomenal. We really don’t have enough superlatives for our stay at the Fontenay. Worth every penny!

10

Dr. Hans-Paul

21 Oct 2024

·

Stayed 2 nights

Vom Check-In bis zur Abreise kann ich nur die Bestnoten vergeben. Zimmer mit allem Komfort. Einmaliger Pool mit Aussicht im 6. Stock. Ebenso die Bar. Einziges kleines Minus. Im Frühstücksraum saß man allerdings etwas eng und am Buffet war wenig Platz, weil der Raum zu klein war.

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10

Robert

22 Apr 2023

·

Stayed 5 nights

A luxury property in the heart of Hamburg. The staff provide excellent service are very accommodating. The restaurants and food are outstanding. I would not hesitate recommending this property to anyone.

10

Markus

13 Aug 2024

·

Stayed 1 night

bestes Frühstück der Stadt

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10

LEIGH

30 Aug 2023

·

Stayed 5 nights

Reception was excellent, even escorting us to our room. The room was a good and included a balcony. We appreciated the welcome gifts, and the turndown evening service which seems from a bygone era! We are nitpicking but were frustrated eggs and bacon were hard unless specifically asked for different. Position on the lake was perfect.

8

Getlinde

23 May 2025

·

Stayed 2 nights

Aufenthalte war wunderbar . Hotel ist großartig nur das Frühstück lässt zu wünschen übrig

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10

Jose

29 May 2023

·

Stayed 1 night

One of the best hotels I have ever stayed in. Absolutely gorgeous.The Lakeview Restaurant was beyond comparison. The room simply stunning. All the details. And Nina, the Concierge, was superb!

10

Simon

1 May 2025

·

Stayed 3 nights

Fantastic chic hotel. Beautiful design great staff especially the concierge team. Rooms are funky and pool area amazing. Grounds and restaurants stunning too. Totally recommend this place.

10

Ka Hei

4 Nov 2025

·

Stayed 1 night

Breakfast is nice. Staffs are really helpful and friendly. Room is good as always.

10

Meng

23 Mar 2025

·

Stayed 3 nights

Frühstück war gut

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Su	Mo	Tu	We	Th	Fr	Sa
				1 $528	2 $564	3 $567
4 $462	5 $482	6 $462	7 $641	8 $657	9 $579	10 $525
11 $444	12 $481	13 $481	14 $481	15 $481	16 $481	17 $525
18 $436	19 $436	20 $436	21 $436	22 $436	23 $489	24 $481
25 $436	26 $436	27 $436	28 $436	29 $481	30 $481	31 $436

The Fontenay Hamburg

Prices for The Fontenay Hamburg

Monthly average prices

About this property

Location

Room options

Classic Room (Fontenay)

Suite (Park)

Suite (Alster)

Suite (Senator)

Deluxe Room (Fontenay, Alster)

Deluxe Room (Fontenay)

Executive Suite

Suite (Europa)

Suite (Panorama)

Premier Suite

Classic Twin Room (Fontenay)

Suite (Fontenay)

Premier Room (Fontenay)

Guest reviews of The Fontenay Hamburg

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Fontenay Hamburg

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26 $632
27 $475	28 $563	29 $561	30 $572