Hotel Casa Zañartu

Las instalaciones son antiguas, es parte del atractivo del lugar… eso implica que al ser considerado una edificación histórica no tienen aire acondicionado

This hotel is located in what it used to be an old very large private house built in the late 1890's. Of course it is no up to the 21st. century. Our room was on the second floor with no elevator. I am incapacitated so I went up to our room with help from two staff members, and stayed there until the time to go to the airport the next day. The room is not air conditioned, so we had to the windows open to get some air. The bathroom is tiny and you have to be a contortionist to get in and close the the door, no toilet paper holder, so a roll was left on top of the toilet water tank. Only one towell holder, so the other towells were left on the beds. Don't forget the towells before getting in to the bathroom. Be carefull about what you need, because there is no telephone to call the front desk. Well, I guess you get the picture.

Good value for money, great location, great service, breakfast acceptable minimum, very comfortable beds, no aircon may be a problem in the summer, in mid March opening the window in the evening and keeping it ajar for the night solved the no aircon problem Overall, we will stay again and not hessitate to recommend the place

La adaptación es buena , pero nos dieron a 2 personas de 3a edad una habitación en tercer piso , sin elevador y sin ninguna ayuda de equipaje ( muuuuy mal)

Hotel bem localizado no centro, próx. à comércio e transporte, ao estilo de casas francesas. Internet de qualidade ruim, sinal fraco e lenta (ao menos do meu quarto, no térreo), bom café da manhã, não era Buffet, era uma única opção: café expresso/coado solúvel + suco de laranja, misto quente, granola e cerais com yogurte e ovos mexidos. O café da manhã a esse estilo dá um ar de exclusividade. O único ruim, é que eles servem o café a partir de 7 / 7:30 da manhã. Achei isso bastante ruim.

Location near city center. Staff service is very good. Cleanliness is average. No fridge in room but there is a common fridge near reception. Breakfast is also average.

Very friendly and helpful staff. Unfortunately room a little warm and ac not great but it is an old colonial building.

Good location near tourist areas. Breakfast consists of a ham and cheese sandwich and small cup of cereal and yogurt. Cleanliness is average. No fridge in room but there’s a refrigerator in the common area. Front desk service was excellent.

Stay was okay, but left something to be desired. The staff were genuine, helpful and enjoyable to chat with. The hotel room was hot, minimal air flow, towels were stained and old, and the bathrooms shower and door was very difficult to get in and out. Also no bar or hand soap was provided - ensure you bring your own. Otherwise the restaurant has a cute courtyard with a good atmosphere. We came down each night and enjoyed the lights and people watched. Food from restaurant was good, avoid the desserts. The hotel is located a bit out of the main tourist area but felt safe and was fun to explore around the streets.

We always stay at Casa Zañartu. The staff is friendly, the rooms are clean, and breakfast is ample. There is a nice patio for sitting outside and a small restaurant/cafe is available. The ambiance feels very historic and like "old" Chile. Highly recommend.

The front desk staff were kind and helpful. The room was beautiful and unique. The only negative was that the bicycle storage outside my window woke me up in the mornings. The bath mat and extra blankets could’ve been cleaner but overall, a nice hotel.

The staff were friendly and courteous. The room was basic but comfortable and clean. I didn’t have any issues with noise even though I had a room off the terrace.

Localização boa Limpeza poderia ser melhor Em uma semana só passaram uma vez no quarto.

Nous avons passé deux nuits dans l'hôtel. La chambre n'a pas été nettoyée. Quand nous l'avons signalé à la réception, on nous a dit que c'était normal, que nous aurions dû le savoir, alors que ce n'était mentionné nulle part lors de la réservation. Par ailleurs, le petit déjeuner est certes compris, mais réduit au minimum : pour le café, on doit se contenter d'une tasse de café soluble... Du jamais vu dans un hôtel !

Great historic property located downtown Santiago. 1/2 block from the Subte, and Plaza de Armas, Museo PreColumbiano, Museo Nacional, Plaza de la Independencia are all within a short walk. The staff are friendly and professional, rooms are clean and simple. Great price?

Un hotel muy hermoso, la habitación era espaciosa y todo estaba muy limpio. El personal de recepción fue muy amable. A pesar de estar ubicado en un sector transitado no se escuchaban los ruidos de la calle.

Location near city center. Staff service is very good. Cleanliness is average. No fridge in room but there is a common fridge near reception. Breakfast is also average.

I was led to believe it was four stars. I had room opening into a courtyard which was a restaurant during the day. The room has very few plugs and certainly no USB. Towels are old, worn and stained. Bed was good and sheets clean.

Good location near tourist areas. Breakfast consists of a ham and cheese sandwich and small cup of cereal and yogurt. Cleanliness is average. No fridge in room but there’s a refrigerator in the common area. Front desk service was excellent.

Stay was okay, but left something to be desired. The staff were genuine, helpful and enjoyable to chat with. The hotel room was hot, minimal air flow, towels were stained and old, and the bathrooms shower and door was very difficult to get in and out. Also no bar or hand soap was provided - ensure you bring your own. Otherwise the restaurant has a cute courtyard with a good atmosphere. We came down each night and enjoyed the lights and people watched. Food from restaurant was good, avoid the desserts. The hotel is located a bit out of the main tourist area but felt safe and was fun to explore around the streets.

Things I liked about this property: first and foremost, the staff was AMAZING! So very helpful and super friendly. They truly try to help with everything. Securing taxis or other transportation, food and things to do recommendations, and help with directions. Most but not all of the front desk staff is English speaking. The property itself is beautiful. The hotel is a historic building with lots of wood floors and gilded mirrors. Very attractive. Things I disliked about the property: no air conditioning and not a super safe area after dark. We were in Santiago in summer proper. It was 92F. Therefore, it was very hot in the rooms. The hotel has portable coolers to put in the rooms, but they are not super effective. They are much better than nothing, and they definitely take the edge off, but they are not AC. You also have to put down a $100 deposit to have one in your room which you get back assuming you don't break the machine. The weather does cool down at night and you can open the windows, but it is loud in the city, so sleeping with the windows was not an option for me. This hotel is located very near the city center, so during the day the street is bustling with lots of people. After dark, it's a bit scarier. Even during the day, one local cautioned us to not go a certain way around the block because there were "Robbers and pickpockets" that way. If you stick to daytime hours in the populated areas, you are good.

Hotel Casa Zañartu has a great, old-world vibe. It’s not modern, and that’s a plus. It has high ceilings, hallways with couches and paintings. It is fun, funky and comfortable. It is also in a great location in Santiago’s Historic Core — walking distance to the Plaza de Armas, Museum of Pre-Columbian Art and the Moneda Palace. There are mom-and-pop markets across the street and multiple eating options nearby, including a food truck court. For everything else the Santa Ana Metro Station is one block away.

Staff was great, helped with an extra late check in and check out (providing snacks at checkout since we wouldn't be able to have breakfast). Organizing a ride to and from the airport was also easy through them. Room was clean but a bit dark and squeeky floors. Good stay overall

If you are looking for a historic property to stay in while in Santiago, this hotel is it. Very much feels like a time capsule, in mostly good ways. I would warn you though, if it’s the summer in Chile, this hotel has no central AC and it is HOT. Opening the windows at night cools things down enough to sleep, but just barely… and with the windows open there is A LOT of street noise, so it’s kind of a double edged sword. Breakfast was meh… not great, but it’s something. Staff were super kind and attentive.

La habitación era muy ruidosa, las ventanas dan a una terraza con comedor donde todo el bullicio de la gente se esxucha. El colchón era muy incómodo, se sentían todos los resortes. Imposible dormir en la habitación. Les hice saber que no quería pasar la segunda noche ahí y simplemente me hicieron el check out sin ofrecer alguna alternativa o preguntarme más por lo que me había incomodado.

It is an interesting old building and very authentic Chilian older style inn....its a bit annoying that the rooms face the interior and you hear everyone in the am and it wakes you up....other than that it was very nice

Hotel bem localizado no centro, próx. à comércio e transporte, ao estilo de casas francesas. Internet de qualidade ruim, sinal fraco e lenta (ao menos do meu quarto, no térreo), bom café da manhã, não era Buffet, era uma única opção: café expresso/coado solúvel + suco de laranja, misto quente, granola e cerais com yogurte e ovos mexidos. O café da manhã a esse estilo dá um ar de exclusividade. O único ruim, é que eles servem o café a partir de 7 / 7:30 da manhã. Achei isso bastante ruim.

Atendimento muito bom, mas quarto com barulho da rua e banheiro muito apertado. Boa localização

Very friendly and helpful staff. Unfortunately room a little warm and ac not great but it is an old colonial building.

I was led to believe it was four stars. I had room opening into a courtyard which was a restaurant during the day. The room has very few plugs and certainly no USB. Towels are old, worn and stained. Bed was good and sheets clean.

The hotel is in the condition expected for a historic building that has not had many upgrades. It is fairly comfortable and it is within walking distance of the Plaza de Armas and Casa de la Moneda. The staff is a bit forgetful and can throw your plans off. We requested for the breakfast to go on two occasions as they had offered when we checked in, but the staff forgot to request it to the kitchen and we had to purchase food elsewhere. Also, they offered to arrange a ride to the airport on our way out and we accepted and requested a van (four people with large suitcases) but when we’re picked up it was a small sedan. The driver said that the hotel staff did not make a special request for a larger car. So, overall, an okay stay, but definitely need better staff.

Great Service

Staff was great, helped with an extra late check in and check out (providing snacks at checkout since we wouldn't be able to have breakfast). Organizing a ride to and from the airport was also easy through them. Room was clean but a bit dark and squeeky floors. Good stay overall

La habitación era muy ruidosa, las ventanas dan a una terraza con comedor donde todo el bullicio de la gente se esxucha. El colchón era muy incómodo, se sentían todos los resortes. Imposible dormir en la habitación. Les hice saber que no quería pasar la segunda noche ahí y simplemente me hicieron el check out sin ofrecer alguna alternativa o preguntarme más por lo que me había incomodado.

Very nice, helpful staff

The staff was very helpful. They even printed our boarding pass, made phone calls for us and were extremely patient and polite. The room was large, well decorated. The breakfast was complete and serbes in a lovely patio

You’re going to love this beautiful Jem of a historical hotel, in the middle of the center of Santiago close to all the tourist sites & museums. But what was more amazing was the staff: Super-nice and excellent attention to everything! From the friendly, perfect check-in by Miguel and the help from the other front desk staff: Francisca and Gino… to the great food and superb service by Daniela the restaurant manager and her whole team, I highly recommend this hotel. Thank you. Rick

Staff are exceptionally helpful. Will arrange transport for you with reliable local provider. I felt very safe as a solo female traveller

Staff was friendly and professional. Made the experience visiting chile unique by helping us plan trips to Valparaiso and vina Del Mar.

Staff very friendly, go out of their way to assist guests, arrange tours, etc. Enjoyed my stay.

Things I liked about this property: first and foremost, the staff was AMAZING! So very helpful and super friendly. They truly try to help with everything. Securing taxis or other transportation, food and things to do recommendations, and help with directions. Most but not all of the front desk staff is English speaking. The property itself is beautiful. The hotel is a historic building with lots of wood floors and gilded mirrors. Very attractive. Things I disliked about the property: no air conditioning and not a super safe area after dark. We were in Santiago in summer proper. It was 92F. Therefore, it was very hot in the rooms. The hotel has portable coolers to put in the rooms, but they are not super effective. They are much better than nothing, and they definitely take the edge off, but they are not AC. You also have to put down a $100 deposit to have one in your room which you get back assuming you don't break the machine. The weather does cool down at night and you can open the windows, but it is loud in the city, so sleeping with the windows was not an option for me. This hotel is located very near the city center, so during the day the street is bustling with lots of people. After dark, it's a bit scarier. Even during the day, one local cautioned us to not go a certain way around the block because there were "Robbers and pickpockets" that way. If you stick to daytime hours in the populated areas, you are good.

This is in an excellent location, about 20 mins walk to/from airport bus and 10 min straight walk to centre. Cheap eats nearby. Friendly, helpful staff.

Hotel Casa Zañartu has a great, old-world vibe. It’s not modern, and that’s a plus. It has high ceilings, hallways with couches and paintings. It is fun, funky and comfortable. It is also in a great location in Santiago’s Historic Core — walking distance to the Plaza de Armas, Museum of Pre-Columbian Art and the Moneda Palace. There are mom-and-pop markets across the street and multiple eating options nearby, including a food truck court. For everything else the Santa Ana Metro Station is one block away.

Very helpful and friendly staff with good recommendations. The hotel is in walking distance to the historical center of Santiago and it is well mainained

Great location near the city center within walking distance of the plaza del armas, Brazil barrio, and Cerro Santa Lucia. Staff are very friendly and accommodating. There is a restaurant right on site. It’s a beautiful building with golden framed pictures of all the presidents. Colonial historic building.

Gracious and welcoming hosts. Comfortable room in an older building. Great shower. We are 70, but healthy and city-aware. The area around the hotel is fine during the daylight, (in mid February that was 9:15pm), but some could feel uncomfortable after dark as the area closes up early.

A beautiful hotel in a very good location. Staff were excellent and very helpful. We enjoyed our multiple stays in the hotel.

Hotel bem localizado no centro, próx. à comércio e transporte, ao estilo de casas francesas. Internet de qualidade ruim, sinal fraco e lenta (ao menos do meu quarto, no térreo), bom café da manhã, não era Buffet, era uma única opção: café expresso/coado solúvel + suco de laranja, misto quente, granola e cerais com yogurte e ovos mexidos. O café da manhã a esse estilo dá um ar de exclusividade. O único ruim, é que eles servem o café a partir de 7 / 7:30 da manhã. Achei isso bastante ruim.

Great historic property located downtown Santiago. 1/2 block from the Subte, and Plaza de Armas, Museo PreColumbiano, Museo Nacional, Plaza de la Independencia are all within a short walk. The staff are friendly and professional, rooms are clean and simple. Great price?

Me gusto el hecho de que es un edificio histórico, le da un encanto especial. Solo que no me gusto la ubicación, es en pleno centro y se vuelve muy solitario y da la sensación de peligroso en la tarde noche. Todo lo demás muy bien.

Habitación un poco anticuada ya los baños necesitan una reforma , el aire acondicionado es aire no acondicionado, con mucho ruido , pero el lugar es encantador y el personal muy amable y servicial. El desayuno suficiente , solo un detalle el café lo pedí con leche y me dijeron que me cobraban la leche aparte , nunca me pasó antes creo que un poco de leche no se puede cobrar en un desayuno incluido.

If you are looking for a historic property to stay in while in Santiago, this hotel is it. Very much feels like a time capsule, in mostly good ways. I would warn you though, if it’s the summer in Chile, this hotel has no central AC and it is HOT. Opening the windows at night cools things down enough to sleep, but just barely… and with the windows open there is A LOT of street noise, so it’s kind of a double edged sword. Breakfast was meh… not great, but it’s something. Staff were super kind and attentive.

Nous avons passé deux nuits dans l'hôtel. La chambre n'a pas été nettoyée. Quand nous l'avons signalé à la réception, on nous a dit que c'était normal, que nous aurions dû le savoir, alors que ce n'était mentionné nulle part lors de la réservation. Par ailleurs, le petit déjeuner est certes compris, mais réduit au minimum : pour le café, on doit se contenter d'une tasse de café soluble... Du jamais vu dans un hôtel !

Not a very good breakfast especially for early risers.

Hotel bem localizado no centro, próx. à comércio e transporte, ao estilo de casas francesas. Internet de qualidade ruim, sinal fraco e lenta (ao menos do meu quarto, no térreo), bom café da manhã, não era Buffet, era uma única opção: café expresso/coado solúvel + suco de laranja, misto quente, granola e cerais com yogurte e ovos mexidos. O café da manhã a esse estilo dá um ar de exclusividade. O único ruim, é que eles servem o café a partir de 7 / 7:30 da manhã. Achei isso bastante ruim.

Cumple con lo contratado, buena atencion, comoda la habitacion, todo muy limpio, personal amable. Conexion wifi lenta, habitacion a la calle un poco ruidosa. destacar el restaurante buen servicio y menú. En general buena experiencia

Location near city center. Staff service is very good. Cleanliness is average. No fridge in room but there is a common fridge near reception. Breakfast is also average.

Good location near tourist areas. Breakfast consists of a ham and cheese sandwich and small cup of cereal and yogurt. Cleanliness is average. No fridge in room but there’s a refrigerator in the common area. Front desk service was excellent.

Stay was okay, but left something to be desired. The staff were genuine, helpful and enjoyable to chat with. The hotel room was hot, minimal air flow, towels were stained and old, and the bathrooms shower and door was very difficult to get in and out. Also no bar or hand soap was provided - ensure you bring your own. Otherwise the restaurant has a cute courtyard with a good atmosphere. We came down each night and enjoyed the lights and people watched. Food from restaurant was good, avoid the desserts. The hotel is located a bit out of the main tourist area but felt safe and was fun to explore around the streets.

We always stay at Casa Zañartu. The staff is friendly, the rooms are clean, and breakfast is ample. There is a nice patio for sitting outside and a small restaurant/cafe is available. The ambiance feels very historic and like "old" Chile. Highly recommend.