Name: Candlewood Suites Bensalem - Philadelphia Area by IHG
Address: 3908 Old Street Road, Philadelphia, Pennsylvania, United States of America, Philadelphia, Pennsylvania, US
Price range: $102–$204 per night
Rating: 8.67

What guests think

At Candlewood Suites Bensalem - Philadelphia Area by IHG, travelers consistently praise the clean, spacious suites with full kitchens and comfortable beds, plus friendly front-desk teams, while noting trade‑offs like limited housekeeping, no complimentary breakfast, and occasional odors.

Location is convenient to Parx Casino, highways, and shops, though some find the property hard to spot and traffic noise noticeable. Amenities include free laundry, a small pantry store and a gym; some wished for a pool, and maintenance issues like slow tub drains appear in a few rooms. Overall, expect a straightforward, self‑service, extended‑stay experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free laundry, a small pantry store, gym, and free parking are appreciated; several note there is no pool and parking can be tight late at night.

Related guest reviews

6

Amina

Jun 23, 2025

·

Stayed 2 nights

Property is super quiet. Staff is friendly but Other than that it’s boring. No pool, no complimentary breakfast. Hotel is pretty basic.

10

Christina

Mar 30, 2025

·

Stayed 1 night

Only stayed 1 night but great hotel, only grip is if you are coming in anywhere around 10pm parking is limited.

10

Clifford

Nov 9, 2024

·

Stayed 1 night

Was able to wash & dry my clothes for free

8

Kimberly

Nov 28, 2023

·

Stayed 2 nights

I liked the fridge and microwave. Didn't like there wasn't breakfast or an indoor pool and hot tub.

10

TEDJEDDINE

Jun 25, 2023

·

Stayed 1 night

The Hotel staff are friendly, professional, free self laundry and drying machine available is a plus.

10

Donna

Feb 12, 2025

·

Stayed 1 night

Its a little tricky to get there the first time. Hotel is very clean, all the comforts from home. I love the lending lockers filled with small appliances etc. Bed was very comfortable. Very quiet and an easy drive to PARX Excite Center.

10

BOGDANA

Oct 26, 2024

·

Stayed 2 nights

Nice hotel with free parking. Big suites and walkable distance to a bar and food. They have snacks and beverages for purchase if you are suddenly got hungry 24/7.

10

Carlos

Dec 2, 2024

·

Stayed 4 nights

Free laundry facilities

10

Ashley

Jun 11, 2024

·

Stayed 3 nights

Room was very clean and well maintained. Great rates. Smooth and fast check in. Love that they have a full size refrigerator, kitchenwares, and use Dove products for toiletries. They have a gym, laundry facilities, and a little store where you can buy snacks. Located close to several restaurants and a gas station. The staff was friendly as well! The only thing I wish was that they offered late checkout for IHG members on the weekends, but overall it was still a very pleasant stay! Definitely highly recommend!

10

Ryan

Dec 1, 2024

·

Stayed 2 nights

Beautiful. Rooms plenty of space. Very comfortable beds. Very clean rooms. Full kitchen was nice. Free small parking lot. Nice helpful responsive staff. Only thing.

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Cleanliness

Many guests find rooms and suites very clean. However, recurring reports mention musty or chemical odors, occasional dirty carpets or fixtures, and slow-draining tubs, and housekeeping during stays is typically weekly.

Related guest reviews

6

Nur Muhammad

Jun 18, 2024

·

Stayed 7 nights

Staff was excellent. They always provided everything that we needed and was helpful and attentive. The property wasn’t the best in term of cleanliness. The carpet in our room was dirty and sticky and the curtains had questionable stains.

10

Mary Kay

Dec 17, 2024

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Stayed 2 nights

The room and bathroom were very clean. The sheets were silky soft and the bed comfortable.

8

robert

Feb 21, 2024

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Stayed 2 nights

The place was nice and comfortable but I was concerned with no onsite housekeeping staff. Staying multiple days you must go to the front desk for clean towels and coffee for the room. I was told they came weekly?? The question that came to mind was did I have clean sheets when I checked in??

6

Karrie

Sep 9, 2023

·

Stayed 2 nights

Room wasn't tended to. Had to go to the desk for towels, etc. There was a note in the room that said they are 'an extended stay hotel' and the room gets tended to every 7 days. WHAT!? Pretty pricy hotel and you have to get your own towels, coffee, etc., empty the trash yourself and do whatever else. But, the room was great. It was clean and comfortable. I really appreciated that they are pet friendly and supplied poo bags and poo cans for disposal. No room care was disappointing but, I would stay there again.

2

Eric

Aug 16, 2024

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Stayed 1 night

The entire hotel smelled horrible… even the elevator smelled awful. It permeated my clothes and I can still smell it.

2

Geraldine

Aug 20, 2023

·

Stayed 1 night

The room smells like pee and we were told they were “not other rooms available”

6

JULIA

Jun 16, 2025

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Stayed 4 nights

Everything was okay but the bathtub was backed up our entire stay.

8

Shaun

Aug 14, 2024

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Stayed 1 night

Immaculately clean and very cozy. Parking lot and lobby very neat. Rooms extremely convenient and the hotel is close to highway. Room did smell somewhat musty however. Seems ventilation in the bathroom isn’t sufficient to remove humidity out of the room. Some of the paint in the shower ceiling was peeling and the furniture in the bathroom could use a refresh. Would have loved a bit better coffee options in the room and in reception. Otherwise everything was perfect. Thank you.

8

Kelly

Oct 22, 2024

·

If I had a complaint, it would be that the shower/tub drain was not good. Water pooled when showering. Otherwise stay was great!

4

Jessie

Jun 8, 2025

·

Stayed 2 nights

My room was not properly clean. It smelled like mildew. I called the front desk to ask for another room. They said they had no availability. The clerk came to my room and used an air freshener. It was a temporary fix but the smell lingered. Then I had to keep running back and forth to the front desk to pick up linens and toilet paper. And they did not serve breakfast and there was no pool as advertised.

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Rooms

Spacious suites with full kitchens and very comfortable beds are frequently praised, and Wi‑Fi is reported reliable. Some rooms feel dated, with small TVs or HVAC noise, and highway or upstairs noise can affect light sleepers.

Related guest reviews

8

danielle

Jan 6, 2025

·

Stayed 5 nights

quiet besides the sound of traffic but that wasn’t an issue for me. room was a little dated but had everything for a few nights stay. would stay here again

8

Richard R.

Aug 16, 2024

·

Stayed 2 nights

The WiFi was very good.

10

Daniel

Sep 23, 2023

·

Stayed 1 night

In the room where I was staying (single, king), there was a large table/desk that I was able to use as a workspace. In hotels, there is often only a small, cramped area where you can work. I appreciated the space. I'll definitely try to stay here again the next time I'm visiting Philadelphia.

8

John

Apr 4, 2024

·

Stayed 1 night

Average hotel with no breakfast but it was a good place to stay. I loved the bed and linens , very comfortable. TV was small and channel selection was poor

10

Ericka

May 23, 2025

·

Stayed 3 nights

We had a wonderful stay. Having the room stocked with kitchen items was helpful.

10

John

Sep 22, 2024

·

Stayed 1 night

It was a nice property close to Parx Casino, but also adjacent to the highway so you can hear a lot of noise.

10

Annette

Oct 2, 2025

·

Stayed 1 night

Spacious room and the bed mattress was one of the best I’ve slept on.

8

Eleanor

Sep 11, 2024

·

Stayed 2 nights

Property is set back off of main highway, but next to another highway.

10

Jeffrey

Nov 18, 2024

·

Stayed 1 night

Well appointed room with plenty of space

10

PAUL

Jan 3, 2023

·

Stayed 19,357 nights

Good kitchen amenities, spacious rooms.

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Service

Staff are often described as friendly, professional, and efficient, with quick check‑ins and helpful team members noted by name. There are also reports of rude or unhelpful responses and noise issues not being addressed.

Related guest reviews

10

Patricia

Feb 28, 2025

·

Stayed 1 night

Check-in associate was friendly and professional; we felt at ease checking in.

6

Ryan

Sep 12, 2025

·

Stayed 1 night

I booked a one night stay which I pre-payed for. I booked the day of my stay as I was on my way to the area and knew I’d need a place to stay that evening. I arrived after midnight, exhausted from a long drive, and instead of receiving a hospitable welcome, I was immediately and rudely informed that I would likely be charged a “late fee” as I checked in after their “check-in window.” They insisted I should have called to confirm that I would be arriving so late. Again, I pre-payed and booked day of. If they had any question my arrival, they had my phone number and could have called me. The clerk was flat-out rude and was likely too high or drunk to care. A fine hotel, terrible customer service.

10

Chad

Feb 23, 2025

·

Stayed 1 night

The staff was very polite and the rooms are always well kept!

2

Jessica

Dec 16, 2023

·

Stayed 1 night

It was stated that there would be quiet hours starting at 10 pm, but the room above mine had loud arguing and what seemed to be a storage room rolling cleaning supply hand carts all night until 4 or 5 AM. It was IMPOSSIBLE to sleep soundly. I felt totally unsafe with the violent arguing and what seemed to be a woman screaming. The front desk was called and asked to address the noise, to which it did not end. A refund was asked for but no manager was there to complete one.

2

Joy

Jun 26, 2023

·

Stayed 2 nights

The manager made the decision to give our room away and offered a downgraded room for the same price that did not hold my family so after driving 4 hours to the hotel, we were stranded trying to find somewhere for my family of 4 to sleep for two nights. They also offered to give us someone else’s room. Who runs a business like that? We also overheard others having the same problem. Also, I was never notified. They decided to do it right before check in. Just awful. The whole situation actually brought me to tears because I felt so mistreated and they obviously did not care where my family would sleep for the night and I am also 9 months pregnant. Apparently they do it often. I had even paid ahead of time and that didn’t make a difference either. They just kept giving away peoples rooms until they were “sold out” I guess. We tried calling so many people behind the company for help, but received none. However, we were very well taken care of by Expedia and their customer service. They stayed on the phone with us and searched themselves for somewhere for us to stay that was also accommodating for our family size and situation. They even covered the differences on our behalf and we were blessed with an even better hotel stay. I cannot thank Expedia enough!

10

Michael

Sep 22, 2024

·

Stayed 1 night

Convenient location. Front desk, person, John excellent and remembered me from my last visit six months ago. Well maintain property. Will stay again when visiting family in the area.

10

WILLIAM

May 30, 2025

·

Stayed 1 night

Front desk Mgr. (John) was awesome! Accommodating, communicative, and helpful…

10

Jamie

Jun 7, 2025

·

Stayed 1 night

Really enjoyed our check in experience and our stay. Upon arrival, we were greeted in a very professional and friendly matter. Check in was smooth and fast, and we were on our way. The gentleman at the service desk also took a short moment to discuss men’s mental health awareness, which I must say was AMAZING. Very brief and brought to light that men’s feelings matter. The room was clean, the bed was comfy. Would stay again!

10

Tiffany

Mar 25, 2024

·

Stayed 1 night

Our front desk host John was super nice and helpful. He shared all the info we needed for our stay.

2

Montreal

Jun 23, 2025

·

Stayed 2 nights

When we arrived they had a power outage due to a storm. We traveled from Virginia to Philadelphia and wanted to rest. We had to walk up 3 flights of stairs. That was extremely hard for my wife who has health issues. The entire stay we were unable to watch TV because of the outage. Housekeeping didn't come by our entire stay. When we checked out I asked about any compensation and I was told because we booked through a third party they couldn't do anything. She act as if we was bothering her when I asked her. She told me to contact Expedia to see if anything could be done. I will never return to that hotel. Poor customer service. Not that it was their fault they lost power. Your guest should be compensated in some way. Unexceptable

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Location

Close to Parx Casino, highways, shops, and Wawa; tucked off the main road and a bit tricky to find the first time. Some rooms pick up highway noise, though others found it quiet.

Related guest reviews

10

erica

May 15, 2023

·

Stayed 2 nights

It was quiet & right off the highway.

10

Bridget

Mar 26, 2023

·

Stayed 1 night

We needed a hotel close to parx casino for an event. This was right down the street and there was a wawa close by so location was perfect ! It was very clean. And the room was huge. Great deal for the price.

8

Keith

Apr 15, 2025

·

Stayed 1 night

Nice place and close to casino

8

Bill

Dec 12, 2024

·

Stayed 2 nights

Convenient location

10

John

Sep 22, 2024

·

Stayed 1 night

It was a nice property close to Parx Casino, but also adjacent to the highway so you can hear a lot of noise.

8

Paul

Dec 25, 2022

·

Stayed 19,346 nights

Well kept, clean, just impossible to find without GPS!

8

Elizabeth

Aug 19, 2025

·

Stayed 4 nights

Pros location close to city and suburbs.

8

Eleanor

Sep 11, 2024

·

Stayed 2 nights

Property is set back off of main highway, but next to another highway.

10

Katherine

Feb 23, 2025

·

Stayed 1 night

My favorite hotel. Close to everything.

10

Donna

Feb 12, 2025

·

Stayed 1 night

Its a little tricky to get there the first time. Hotel is very clean, all the comforts from home. I love the lending lockers filled with small appliances etc. Bed was very comfortable. Very quiet and an easy drive to PARX Excite Center.

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Dining

No complimentary breakfast is provided; a 24/7 pantry sells snacks and basics, and in‑room kitchens let guests self‑cater. Coffee is available, though options (like decaf) can be limited.

Related guest reviews

10

chandra

Jun 9, 2025

·

Stayed 1 night

Clean, friendly staff area was great. Wish they had breakfast included.

8

Esther

May 19, 2025

·

Stayed 2 nights

The accommodations were amazing. My problem was that in the morning they had coffee and an entire the room filled with items that you can purchase and nothing free for breakfast for the guest.

6

Amina

Jun 23, 2025

·

Stayed 2 nights

Property is super quiet. Staff is friendly but Other than that it’s boring. No pool, no complimentary breakfast. Hotel is pretty basic.

10

David

Dec 24, 2024

·

Stayed 1 night

I loved the easy check in process and the pantry. My room was comfy and warm. The WiFi was easy to access and had a strong signal.

8

Kimberly

Nov 28, 2023

·

Stayed 2 nights

I liked the fridge and microwave. Didn't like there wasn't breakfast or an indoor pool and hot tub.

10

Tammy

Jun 11, 2023

·

Stayed 1 night

Excellent stay. The rooms were clean, everything was provided to us from towels to dishes In the cabinet to coffee. The cupboard downstairs was extremely convenient for coming in at 2:00 in the morning and being able to get something to drink or a snack, they even had food you could make on the stove that was provided in the room. The staff was super friendly. I am very happy with my stay and even happier that I chose the same hotel in a different state for a trip later this summer.

6

James

Apr 6, 2025

·

Stayed 1 night

Was very surprised for the money no breakfast what so ever. There was supposed to be 24 hour coffee. No decaf what so ever, just hot water. I was very disappointed in the hotel, less than comfortable. The next time I will make a different hotel choice.

10

James

Dec 7, 2024

·

Stayed 2 nights

Good stay, bed was very comfortable. Never got hassled and was able to check in and be left by myself without a bunch if disurbance. Only issue, wish there was energy drinks for sale onsite, had to go down to wawa via Lyft to get what i needed.

10

BOGDANA

Oct 26, 2024

·

Stayed 2 nights

Nice hotel with free parking. Big suites and walkable distance to a bar and food. They have snacks and beverages for purchase if you are suddenly got hungry 24/7.

10

Martha

Dec 4, 2024

·

Stayed 5 nights

Wished for continental breakfast amenities. Handicapped rooms were wonderfully equipped, however cooking in the room is not favorable to us.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$124
February	$118
March	$120
April	$128
May	$148
June	$154
July	$147
August	$155
September	$144
October	$138
November	$124
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $124	16 $118	17 $129	18 $145	19 $179
20 $113	21 $132	22 $162	23 $142	24 $143	25 $148	26 $164
27 $120	28 $147	29 $151	30 $141

Su	Mo	Tu	We	Th	Fr	Sa
				1 $157	2 $156	3 $146
4 $103	5 $138	6 $142	7 $143	8 $145	9 $201	10 $188
11 $102	12 $137	13 $139	14 $128	15 $120	16 $199	17 $204
18 $109	19 $123	20 $133	21 $132	22 $123	23 $171	24 $160
25 $122	26 $150	27 $163	28	29 $128	30 $129	31 $175

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Monthly average prices

About this property

Location

Room options

Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Studio Suite, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Studio Suite, 1 King Bed, Accessible (Communications)

Studio Suite, 2 Queen Beds

Studio Suite

Studio Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Studio Suite, 1 King Bed

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Bensalem - Philadelphia Area by IHG

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