Heeton Concept Aparthotel Edinburgh Queen Street

The Services, Clean room & Staff were vey good

Well maintained, newly renovated, and clean property. Good location. Huge rooms. Air conditioning was actually cold. We used the on site laundry machines which worked well. There are lifts which is great as well. We booked early for a good rate. Highly recommend this property!

We stayed at Heeton in Fall '22 under previous name/owner. Unfortunately, I doubt I will stay again given price to service/quality. PLUSES: 1-bedroom is nice for separate sleeping space. Main room has comfortable sofa, large desk,+ kitchenette. W/D tucked awkwardly in hall closet but work (though I did have to rerun one load due to slow spinning despite choosing highest setting). Quieter, more residential area, easy walk to many of EDI's main sites. NEGATIVES: - I received NO housekeeping entire time despite 6-night stay (=$$$$$$). I know post-COVID many hotels do not offer service, but most do for stays 3+ nights. Consequently, I needed to fetch more towels, coffee pods, garbage bags and even empty my own garbage (!). Given price, I would expect a light room freshening midway. After 3 nights, I asked front desk if housekeeping could bring towels and empty garbage; I was told I needed to do this myself. - EDI is often cool, even in summer, but given Euro heat waves, I decided to pay extra to ensure a hotel w/AC just in case. Unfortunately, system is set such that if one chooses AC for night, it will automatically turn off 11pm, 2am, + 4am; instructions say "just turn it back on" (= disturbing sleep). - Shower grout was very dirty, sofa visibly stained in three places (EWWW), and hallway carpet dirty entire time (no daily vacuum?). - Arrived early due to internat'l flight + realize rooms rarely ready, but front desk didn't make any effort until I asked about 1pm check in.

Great stay, easy location, lots of spaces to relax

It was in a great location but we felt like the room we stayed in was a bit small