Hotel Casa del Milagro

Cierran la puerta a las 8

The best part of this hotel were its king-sized bed and the restaurant through the lobby. I really wanted to like this hotel, but ... I felt unsafe!! The scary part was that the door had a 'digital lock' w/out any actual deadbolt lock or chain latch. We couldn't test the door to see if it locked because it obviously would open from the inside. One night I got so paranoid as we arrived later than usual, there was a different guy in the reception area who opened the main door for us (there is only one person manning the front door/entire hotel during the night ... or day, for that matter). W/out an inside lock to our room, I kept hearing noises and imagining someone entering our room as we slept. We had to place the portable AC, a chair, and our luggage against the door to feel somewhat safer. The pictures look better than what the hotel actually felt like. Visible wear and tear were noticeable on the bathroom cabinets, there was a weirdly-placed tub right in the bedroom/outside the bathroom area, and the toilet had an ill-fitting semi-frosted glass door with a wide slit on the sides which made it uncomfortable to do your business in private. It's about 4-5 blocks from the central main square, which you have to walk through the solitary dark streets to get back to the hotel at night. There isn't an elevator so you have to go up about 25 steps to the second floor. Albeit, there is a nice view down to the cafe. The king-sized bed was firm and comfortable, with clean sheets.

No cuenta con estacionamiento instalaciones un poco viejas

El estacionamiento muy lejos

El personal es muy amable, el concepto del hotel es muy bonito y agradable. Está muy bien ubicado...Lo único que no me gustó que al tratarse de una casona antigua requiere mantenimiento del drenaje y goteras. Además no tiene estacionamiento.

The hotel is conveniently located near the city center. The rooms are very roomy and comfortable. The only thing I did not read was that it did not have an elevator which would of came in helpful for our friend who is in her 70’s.

Muy bonito hotel, muy céntrico , eso permite hacer largos paseos a pie para conocer la ciudad. Cierran la puerta a las 8, pero siempre hay alguien pendiente en recepción que te puede abrir. Lo que no me gustó mucho es que las toallas del baño están rotas. El servicio de personal de limpieza excelente.

Habitación pequeña y austera, no vale lo que cuesta (de acuerdo a otras alternativas cercanas que pude verificar presencialmente) y además, cierra sus puertas a las 8 de la noche, si se llega más tarde es necesario tocar.

Buena ubicación aunque por lo mismo es ruidoso. No hay estacionamiento y el que da servicio con costo extra queda un poco lejos. Tuvimos algunos problemas con el lavabo y el WC. Por otro lado la gente súper amable. OJO: no es apto para gente con problemas de movilidad pues no hay elevador y las escaleras son bastantes para llegar a la habitación.

En general bien solo el tema del estacionamiento

La habitación era muy diferente a la mostrada en la imagen cuando hice la reserva Olor a drenaje en el baño de la habitación Toallas deterioradas

The shower had a weird tilting and the water not only pooled but it was also overflowing if continuous for a couple minutes. Showers felt really difficult. The ceiling plaster was falling off and we even had bits randomly fall throughout our stay. There was no soap when we checked in. Staff was very accommodating and nice and the rooms were massive.

Mucho ruido en la habitación hacia la calle, podrían aislar más la ventana. El techo soltaba tierra sobre las camas

Great location and walkable to downtown. Very clean and great communication from the staff

muy limpio el lugar y agradable

El wc de mi habitación no servía. No bajaba la palanca. Asi estuvo por 2 o 3 dias. Se oyen las conversaciones de las habitaciones contigüas, y el espacio de los baños es muy reducido.

Excelente lugar, solo hubo un problema la ultima noche, estuvo lloviendo muy fuerte y empecezaron a aparecer goteras en la habitación

Room was very small, and had sewer smell, towels are very thin and wasted, last day toilet was not flushing. They didnt have the toiletries,( shampoo, conditioner) or the bathrobes they say on their hotel description.

The rooms had an extremely funky smell. It was hard to sleep with the smell but we got there late and had no option of looking for another place to stay. Hairs on the sink and towels were extremely old and see through. Hotel has great potential but needs allot of TLC. Restaurant- food and service was great. Restaurant great, hotel not great at all.

Really not clean. Only one towel for two people. Towels and bedding are i think even hardly washed. Smelly bathroom. I asked for a tissue and they said go buy from pharmacy. The staff was nice, it wasn’t her fault obviously.

Hotel is located on a busy street, lots of noise early in the morning from local workers, consider if given a room with balcony facing the street. The balcony door is not fully sealed. Due to the location it is more susceptible to homeless sleeping and shouting in the night. Location is only a few blocks from the zocalo and overall felt safe. Additionally staff lock the main entrance at 8pm for added safety to guest. Iron only provided upon request. Wi-fi reception was intermittent. Could benefit from a little upkeeping of rooms flooring.

The shower had a weird tilting and the water not only pooled but it was also overflowing if continuous for a couple minutes. Showers felt really difficult. The ceiling plaster was falling off and we even had bits randomly fall throughout our stay. There was no soap when we checked in. Staff was very accommodating and nice and the rooms were massive.

El hotel se encuentra muy bien ubicado en el centro de Puebla, para poder recorrer a pie alrededor. La habitación es amplia y fue muy cómodo tener dos baños separados. Buena atención, atmósfera y calidez.

Desde que llegas, el recibimiento es cálido, las instalaciones están muy cerca del zócalo por lo cual es fácil de recorrer y conocer el centro histórico, la habitación estaba limpia y bastante cómoda, aunque es verdad que no todas tienen aire acondicionado, también tomen en cuanta si viajan con familia que el cristal de los baños tiene aperturas a los costados por lo que se llega a ver hacia dentro, el internet estuvo un poco lento los primeros días pero después todo bien, en general nos encantó y definitivamente volveremo.

The property is what I expected for the cost. It's clean. It has the basics, no frills. The rooms are small. The hotel is a little noisy. I was hoping for more help with purchases, such as bus tickets, flight check-in as I couldn't buy them/check-in from my phone but they don't have any computers for guests. The hotel is very close to the Zocalo, which is very nice. They did help me to get a cab, which I appreciate.

Room was very small, and had sewer smell, towels are very thin and wasted, last day toilet was not flushing. They didnt have the toiletries,( shampoo, conditioner) or the bathrobes they say on their hotel description.

El baño no me gustó nada, no tiene privacidad ya que no tiene pared, son sólo vidrios, el área de la taza de baño ni siquiera cierra la puerta, al igual que en la regadera, además en esa zona no tiene donde colgar la toalla, para que tomen en cuenta los viajeros que piensan hospedarse ahí, yo la verdad no volvería a ese hotel

Muy lindo el hotel y su ubicación. Lo que sí es que lo descanse absolutamente nada pues había ruidos en la habitación de la instalaciones eléctricas y el eco d ellos techos altos no ayudó al descanso, urge ese mantenimiento.

Excellent hotel, room, and staff! WiFi was a little slow in the room though.

We stayed there two nights. The first night was very noisy and we couldn't sleep. The split didn't work neither the safety box. We asked them to check it but it didn't happened. I noticed all the zippers in my luggage and backpack open, nevertheless nothing was missing. The Cafe Aguirre is a great place for breakfast and dinner. It is on the first floor of the hotel. The prices are very reasonable.

La verdad si me quedé inconforme ya que reservé la habitacion master suite por que ofrecía una tina y pues cuando llegue me dieron otra habitación no la que yo reservé y sin tina. Prometieron ver si podian solucionarlo pero ya no me dijeron nada.

Great location and walkable to downtown. Very clean and great communication from the staff

Management, front desk, and service staff were friendly and helpful.

Excelente servicio, muy comodo y limpio, muy seguro y centrico, super recomedable y Lizbeth nos ayudo mucho con la reservacion y con los arreglos para la transportacion del aeropuerto al hotel y de los paseos estoy encantada se los super recomiendo y pregunten por Lizbeth para que los ayude ojala todos los hoteles tuvieras personal asi como Lizbeth, saludos y mil gracias.

El personal es muy agradable, cuidaron cada detalle desde nuestra llegada y nos brindaron mucho apoyo en todo momento,

Elizabeth the lady at the desk counter was very helpful and knowledgeable. An asset to the hotel. On the other hand, The young lady at the counter at the check in time, was the opposite . The areas surrounding the hotel were beautiful and well kept.

Bastante agradevla, muy bonito y espacioso. Lo único negativo fue la recepción, ya que no siempre estaban preparados para recibir o desdeprir a sus huéspedes y al parecer el sistema no funciona siempre. Pero la amabilidad de la gente compensó estos inconvenientes.

The staff were friendly and helpful.

We stayed there two nights. The first night was very noisy and we couldn't sleep. The split didn't work neither the safety box. We asked them to check it but it didn't happened. I noticed all the zippers in my luggage and backpack open, nevertheless nothing was missing. The Cafe Aguirre is a great place for breakfast and dinner. It is on the first floor of the hotel. The prices are very reasonable.

Excellent location! Ten minutes to the beautiful Cathedral which is a must see! Also ten minutes to the central park, restaurants and shopping areas. Location is safe, hotel is also safe. All staff are friendly and courteous. The restaurant within the hotel is open for breakfast and the food is incredible. My room had a balcony which was fabulous to sit outside at night and watch the world go by. Will stay again and recommend it to friends.

convenient and near main attractions

muy buena ubicación

El hotel se encuentra muy bien ubicado en el centro de Puebla, para poder recorrer a pie alrededor. La habitación es amplia y fue muy cómodo tener dos baños separados. Buena atención, atmósfera y calidez.

Es un gran hotel, súper céntrico, cómodo y con una vista increíble.

Great location and walkable to downtown. Very clean and great communication from the staff

Excelente ubicación

The hotel is conveniently located near the city center. The rooms are very roomy and comfortable. The only thing I did not read was that it did not have an elevator which would of came in helpful for our friend who is in her 70’s.

Great place for an affordable price. Walking distance to center and little souvenir shops.

The hotel is located just two blocks away from "the Zocalo" and walking distance to main tourist attractions, restaurants, and museums. The room was inmaculate, the staff was friendly and helpful.

Excellent location! Ten minutes to the beautiful Cathedral which is a must see! Also ten minutes to the central park, restaurants and shopping areas. Location is safe, hotel is also safe. All staff are friendly and courteous. The restaurant within the hotel is open for breakfast and the food is incredible. My room had a balcony which was fabulous to sit outside at night and watch the world go by. Will stay again and recommend it to friends.

Great staff and ok food.

The property very nice! And theRestaurant Excellent!

The place is cosy. Clean, very accessible to all the historic places, the staff was very nice , kind and ready to make you fell at home . It has a air of old and new with small restaurant inside the hotel very cute and good. We enjoyed the stay so much that we booked again in a couple of days.

La estancia fue increíble, súper amable el personal, todo limpio y bonito, la comida muy rica

I liked the proximity to the zócalo. Everything was within walking distance. The room that I stayed in was kinda strange and unwelcoming. The cleaning staff was terrific! So was the wait staff at the cafe.

The place is central to the history area and zocalo. It is cute and neat, cleaned and it has a small restaurant in the big patio. The place is antique and modern disigned maki g look so cute. The personnel is vey friendly and helpful. I really like the place. I did stay in te Prain room which was my favorite the we book again and stayed on the San Antonio ‘em which was cute but eventhogh had a Mobil air conditioner was hard to cool. But over al. The place is great and very affordable. They don’t have parking but have an arrangement with the convention center and you pay for it. Ask to the staff about parking. I really like it .

El hotel esta muy pintorezco, la comida muy buena. Todo esta cerca. Regresaria a hospedarme aqui

Super close to the city center, beautiful historic building and great staff. The downstairs restaurant is great and has good coffee. Definitely a place to visit and stay at again.

Excellent location! Ten minutes to the beautiful Cathedral which is a must see! Also ten minutes to the central park, restaurants and shopping areas. Location is safe, hotel is also safe. All staff are friendly and courteous. The restaurant within the hotel is open for breakfast and the food is incredible. My room had a balcony which was fabulous to sit outside at night and watch the world go by. Will stay again and recommend it to friends.

The rooms had an extremely funky smell. It was hard to sleep with the smell but we got there late and had no option of looking for another place to stay. Hairs on the sink and towels were extremely old and see through. Hotel has great potential but needs allot of TLC. Restaurant- food and service was great. Restaurant great, hotel not great at all.