Name: Hotel Newstar Montréal
Address: 5250 rue Jarry Est, Montreal, Canada, Montreal, Quebec, CA
Price range: $53–$178 per night
Rating: 6.7

What guests think

At Hotel Newstar Montréal, experiences vary: some travelers note clean, comfortable rooms, friendly staff, an on‑site restaurant, and easy free parking, while many others mention strong smoke odors, uneven cleanliness, pests, noise, tiny showers, and intermittent hot water.

Safety concerns about vehicle break-ins and limited security are reported across multiple reviews. The location is convenient for drivers near the highway but not central; reaching metro typically requires a short bus ride. Expect a budget, no-frills stay with clear trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The on-site restaurant and bar are appreciated, and parking is free and easy. However, multiple reviews note limited security with vehicle break-ins, no elevator in some buildings, and kitchenettes often missing utensils unless requested.

Related guest reviews

2

Yawa Elike Exonam

Jun 16, 2025

·

Stayed 8 nights

The property is not safe, my car's windshield on left front side was broken by someone in the night. When I found it in the morning, i went to the reception and reported it. I was disappointed when the reception agent told me they don't have any concern regarding the car damaged. So i was able to fix my car by myself 😡

10

Shawn

Sep 21, 2025

·

Stayed 2 nights

not to safe car got stolen. good service very nice people easy to get too

6

Donald

Sep 24, 2025

·

Stayed 2 nights

Stove and microwave, but no plates, no cups, no cutlery, no drinking glasses, no pots and pans. Otherwise, this property meets the basic needs: decent bed and pillows, clean and properly maintained bathroom room and relatively quiet.

10

Deepak

Oct 24, 2025

·

Stayed 2 nights

Room was clean and quiet. There was a Joseph restaurant on the premises. Food was good for reasonable price. kids eat free with an adult during the weekend.

8

Jean

May 27, 2025

·

Stayed 1 night

Needs some camera for security properties

8

Rosanne

Aug 8, 2025

·

Stayed 4 nights

The Joseph restaurant inside the hotel was amazing!

2

Deborah

Aug 13, 2025

·

Stayed 3 nights

My car was stolen from the parking lot right outside my room. There were no CCTV cameras in that part of the lot. You can hear every neighbor. There was a kitchenette with an induction cooktop - but no dishes except for coffee mugs. Who travels with induction cookware & dishes?? Window is exterior door was cracked. Water damage to the bathroom door which did not stay closed. Carpet in hallway was stained & torn. STAY SOMEWHERE ELSE!!!

4

Michele

Jun 15, 2025

·

Stayed 2 nights

At best, The Hôtel Newstar is a low rate motel. The building itself has several offensive odors and is poorly light with quite narrow hallways. When we first arrived there were several concerning situations at the front of the motel and I was quite concerned about the safety of the parking lot. My instincts proved to be true - during our stay the police were called to the hotel and my car was hit in the parking lot. So an overpriced, poor quality stay has become even more expensive. The rooms need repair and the furniture needs replacing. The floors are not carpeted, but linoleum. I would not use the shower, the television didn’t work properly, and we could clearly hear televisions and footsteps from other rooms. We spent as little time as possible at Newstar.

6

Lakshan

Sep 14, 2025

·

Stayed 1 night

Reasonable price. Room had a kitchenette but no pots or pans not even any plates or cutlery. Boy at the reception got me few paper plates and plastic forks. Bathroom was smelly, very low water pressure. Cost cutting at the best, we were on a tight budget this time so didn't mind but next time I'll be sure to book somewhere else.

10

Gina

May 15, 2025

·

Stayed 2 nights

I liked it all,except the fact that there were no elevators.

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Cleanliness

Feedback is mixed: some rooms are very clean, but many reviews report smoke and weed odors, dirty bathrooms and hallways, mold, bugs (cockroaches, mice), and inconsistent or infrequent housekeeping.

Related guest reviews

4

Malahika

Oct 27, 2025

·

Stayed 1 night

No hot water in the morning and the bathroom was dirty

10

ming

Feb 20, 2026

·

Stayed 4 nights

Nice staff, clean room

4

Nur

Oct 15, 2025

·

Stayed 1 night

The bathroom wasn’t clear, had black glue stains on the mirror. The shower floor was covered with grime. The floor was dirty. The blow drier didn’t work covered in dust

4

Jean-Philippe

Oct 4, 2025

·

Stayed 1 night

La salle de bain était salle, du dentifrice collé sur le mur, des taches sur le banc de toilette et sur les serviettes. Il restait de pinces à cheveux d'une autre personne. Le couloir était jonché de sacs d'ordures et serviettes sales, ça sentait la fumée, le cannabis et la moisissure...

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2

Luis Adriano

Aug 18, 2025

·

Stayed 3 nights

Photos on the website are fake. The room doesn't look like it does in the photo. It's dirty and smells bad. The sheets are dirty and smell of cigarette smoke. The bathroom looked dirty and hadn't been cleaned. Mold was everywhere. They don't clean the room. We were in room 3, but they only provided two towels. There's a bar and casino open to the public inside the hotel. No security, and the doors to the outside were all open. There's no public control. I wouldn't recommend it at all.

4

Hind

Oct 4, 2025

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Stayed 1 night

All good other than the small cockroaches in the shower/toilet. Everything is sparkling clean. But i believe the bugs come out of the shower drainage. It’s gonna be a good idea to use a cover when customers aren't using the rooms. Again.. everyone is neat and super clean.

10

Mark

Jan 19, 2026

·

Stayed 1 night

Room was spotless

2

Patricia

Nov 19, 2025

·

Stayed 1 night

Bonjour, je voudrais un remboursement. Il y avait des bibittes, de la moisissure, des taches dans les draps, des fils d’araignées, odeur intense de cigarettes, des poils dans le bain et toilettes. J’ai fait des photographies. On a dormi que quelques heures habillé, j’étais extrêmement fatiguée pour mon shooting du matin. Dégoûtant

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4

Robyn

Oct 13, 2025

·

Stayed 1 night

Hall ways smell bad; urine and weed. Rooms are pretty dirty, bathroom was gross, floors were sticky so I kept my shoes on, pillows were thrown into the bed and not nicely placed. If you just want to crash, I recommend paying more for something clean, safe and comfortable.

2

Clarizze

Aug 10, 2025

·

Stayed 2 nights

Not smoke free. Smells like cigarette everywhere in the building. Upon checking in at around 3AM, I was told that the room they’re giving me is a non-smoking room. While on the way to the room, you can tell someone is already smoking—actively smoking in one of the rooms in that building because you can literally smell cigarette just from the entrance, throughout the hallway, and even inside the room they just gave me. I went back to front desk to report it. They moved us to another room because I literally just checked in. They had to send someone with us to confim the issue and gave us the key to another room. The new room did not smell like cigarette at that time, so it’s fine. But again in the middle of the night, someone was smoking again and we can smell it in our room, even if our door was closed! A decent bed/shower. Very thin walls; you can hear almost everything in the next room. However, active smokers inside the building, that scent will linger in your clothes.

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Rooms

Rooms are basic and dated; some are spacious with comfortable beds, but noise from corridors and adjacent rooms is common. Bathrooms and showers are very small, with weak pressure and intermittent hot water reported.

Related guest reviews

6

Nancy

Dec 30, 2025

·

Stayed 1 night

Probleme d'eau chaude le soir... y sont venue regler le probleme jai pu me lavrr mais le lendemain matin il ny en avais pas encore

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6

Ken

Nov 6, 2025

·

Stayed 1 night

No hot water, but room was good. Not especially dog friendly for the expensive added cost.

6

George

Jun 17, 2025

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Stayed 1 night

Area seemed very unsafe for families..room very small..tiny bathroom and shower

6

jonas

Jun 12, 2025

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Stayed 1 night

The only thing that was ok was the mattress. Everything else was pretty crazy. The room looks and feel old and rundown. Trying to take shower but the water pressure from the shower head was quite weak. The bed frame has patches, chair has stained. The washroom space restricted. Going to the shower, I almost broke my toes a couple.

8

Ghyslaine

Dec 18, 2025

·

Stayed 1 night

Chambre parfaite et propre, accueille souriante, seule tristesse pas d'eau chaude. De froid a tièdes au mieux pour la chaleur a la sortie des robinets. Pour le reste un grand merci !

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6

Veronika

Oct 5, 2025

·

Stayed 3 nights

Floors were dirty when i checked in. No air freshener or toiler brush in the room. Windows do not open to let the fresh air in. Staff was friendly and welcoming. Walls are paper thin and you can hear every neightboor. But, on the positive side, there are quite a few options of transportation

8

Patrick

May 25, 2025

·

Stayed 2 nights

The room is spacious and nice, but the water from the shower is soooo slow:drip, drip, in flowing

8

Mathiss

Nov 16, 2025

·

Stayed 1 night

Chambre propre, mais salle de bain très petite

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6

Heng

Jun 22, 2025

·

Stayed 2 nights

The hotel is convenient and around restaurants and grocery stores. Didnt like the noise coming from upstairs. Can hear people walking while im trying to sleep. The hallways smell like smoke and seep into the rooms. Cleanliness of the washrooms are questionable. Upon arriving feel slimey tubs. Toilet was diffiuclt to flush. Needs to be repaired. Price was fair. Place needs some tlc. Great staff tho. Friendly and helpul.

2

Andrew

Oct 8, 2025

·

Stayed 1 night

Don't book a room here if you want to sleep. People coming and going at all hours of the night. Doors banging and people talking in the hallways. They do weekly and monthly rentals. Perhaps some people work odd hours.

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Service

Many guests praise friendly, accommodating staff, yet others report slow responses, booking and deposit issues, and a lack of housekeeping during multi-night stays.

Related guest reviews

6

Kael

Aug 25, 2025

·

Stayed 2 nights

We arrived to the hotel in the evening. We had reserved for a double room a few weeks in advanced, but they informed us they had overbooked. Staff was super helpful and tried their best to help with the situation. They gave us a discount and we stayed in a single room for the first night. My friend did not have a bed/matress, pillows or even a single blanket. On the second day they gave us the room we asked for. It was really an inconvenience. Was slightly disapointed with the look of everything. The smell of cigarette was strong and our room wasn't the cleanest. If it weren't for the helpful staff it would of been horrible but they made sure we felt welcome even through the troubles.

2

Edith

Aug 3, 2025

·

Stayed 2 nights

Keep in mind if you book with a kitchenette, they rent the stuff for the kitchenette and they might not have it available, the kitchenette had absolutely nothing to cook or even boil water. and we had the worst experience with the one front desk lady that was on shift when we arrived she was very rude, she did not even want to help by checking the reservation. after her shift was over we were helped by a guy who was nicer. The lady at the front desk in the evening did not speak English but she at least tried to use her translator.

4

Conroy

Jul 1, 2025

·

Stayed 3 nights

Stayed for 3 nights and no room service. The smoke of cigarettes permeates the entire building

10

Eric

Jan 16, 2025

·

Stayed 1 night

Excellent service à la réception. Courtois, rapide et précis

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2

Simon

Aug 2, 2025

·

Stayed 1 night

When I arrived, I gave $100 in cash as a deposit. The next morning, the girl told me she had no proof that I had given the $100 deposit. She took my name and email. She told me to come back when the manager would be there. She said it wasn’t a problem, that it was something that happened often in this place because there were always new staff. She said she would check the video and give me back the $100. It took 5–6 days before I was able to speak with the manager. When I called, no one ever answered. Later, they told me that I had never given any deposit. So, I really don’t recommend going to this place. It’s the first time something like this has happened to me. I rent hotels every week.

10

Asrar

Jun 4, 2025

·

Stayed 2 nights

Excellent Property right at the heart of Montreal. Connects to highway in 2 mins and downtown in 15. Perfect for parking. No disturbance. Good Rooms and ventilation. Excellent service at Reception by Stephanie. Thank you! I will see you next time.

10

Mohamed

Dec 17, 2025

·

Stayed 1 night

The staff were great For me was unbelievable Thankyou staff

2

Christopher

Jun 16, 2025

·

Stayed 5 nights

First off, I booked 6 months in advance to secure my stay and this hotel cancelled my confirmed reservation of 5 days because I wrote to them to notify them that I am going to arrive 1 day late due to an unexpected commitment at home. They would still have charged my credit card for the full 5 days. I arrived on Thursday instead of Wednesday just like I notified them only to hear that they cancelled my reservation, and no other rooms were available. This happened at a time when all hotels were fully booked and I couldn't find a place to stay for my entire family, including 2 toddlers. We were all tired and exhausted from a 6 hour drive from NY. My family ended up staying 2 hours away from Montreal because of this. I would not recommend staying here. It was very unprofessional of them. They did not even attempt to help me find a solution. No hotel should do this to anyone, especially a family travelling with children.

6

Benjamin A.

Sep 28, 2025

·

Stayed 2 nights

Service can be much better. Even though I paid when I checked in, I kept getting calls asking me to go finalize my payment before I check out. Poor customer service due to lack of communication among staff or staff not knowing their responsibilities

2

Adam

Aug 19, 2025

·

Stayed 3 nights

Did not clean the room the whole stay. No towels even on request. Broken phone they did not fix on request. Rude front staff. Police patrol the parking lot multiple times a day and night. Floors squeak and very load people above. People smoking and partying on the property outside, feels very unsafe.

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Location

Convenient for drivers near major highways with bus links to the metro, but it is not central and several guests felt the surrounding area was sketchy with limited nearby options.

Related guest reviews

10

Marie-Helene

Aug 19, 2025

·

Stayed 7 nights

The property was clean and quiet, but to access the main town, we needed to catch a bus daily in order to get to the Cadillac underground station, which had superb connection to anywhere in town. Surprisingly, although there was a kitchenette in the room, the hotel did not supply any pots and pans, which made self-catering challenging. To obtain additional coffee/tea pods or toilet paper..., please ensure you go to reception to ask for those at no additional cost. We found some local people were renting some of the rooms to live as rented accommodation. There was plenty of parking outside, and an excellent dépanneur shop nearby to buy bus/underground tickets or any other goods.

8

Veronique

Nov 2, 2025

·

Stayed 2 nights

Localisation pratique. Lit et oreillers très confortables.

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6

Gary

Sep 22, 2025

·

Stayed 2 nights

location and price was good. Front desk staff helpful

6

miryam

Jul 14, 2025

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Stayed 2 nights

Close to the main highway. easy to find.

6

Veronika

Oct 5, 2025

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Stayed 3 nights

Floors were dirty when i checked in. No air freshener or toiler brush in the room. Windows do not open to let the fresh air in. Staff was friendly and welcoming. Walls are paper thin and you can hear every neightboor. But, on the positive side, there are quite a few options of transportation

8

David

Oct 12, 2025

·

Stayed 2 nights

The staff was super friendly and very accommodating. The room was clean and overall pretty nice for the price point. The experience was great, my only issue is that the area doesn’t have a whole lot around so it is best if you have a rental car.

2

Gusztav

Jun 27, 2025

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Stayed 2 nights

To fair from the downtown they advertising nine minute to the city.

6

Taylor

Aug 29, 2025

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Stayed 1 night

Okay stay for the price, area was not great, would not recommend for young families/ single individuals

6

Salvatore

Jun 16, 2025

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Stayed 2 nights

The hotel was in a nice area. But not too close to any metro. The room was clean but very minimalist. The restaurant was not good so better to go for breakfast elsewhere. Ok hotel for the price but would look for another hotel next time.

2

Alex

Oct 24, 2025

·

Stayed 2 nights

Staff was good but the area was terrible and police were outside all night lol

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Dining

The on-site Joseph restaurant and breakfast are frequently praised for taste and value, with kids eating free on some weekends. A few guests found it average and note there is no buffet.

Related guest reviews

10

Steven

Mar 1, 2025

·

Stayed 1 night

service was good..breakfast was good

8

Olubunmi

Oct 19, 2025

·

Stayed 11 nights

Breakfast was okay

10

CHARLOTTE

Jul 13, 2025

·

Stayed 1 night

Magnifique très porpre le personnel accueillant

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10

Deepak

Oct 24, 2025

·

Stayed 2 nights

Room was clean and quiet. There was a Joseph restaurant on the premises. Food was good for reasonable price. kids eat free with an adult during the weekend.

8

Andre

Jun 16, 2025

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Stayed 3 nights

Food was excellent. The staff was very accommodating

8

Rosanne

Aug 8, 2025

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Stayed 4 nights

The Joseph restaurant inside the hotel was amazing!

10

Anney

Jan 18, 2026

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Stayed 1 night

The room was great. Staff very welcoming. For the cost I expected less, but I was greatly surprised. The breakfast at the restaurant was really good and the server was very nice. I highly recommend the place.

10

Ishita

Aug 30, 2025

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Stayed 2 nights

The kitchen was well-equipped with a mini-fridge, microwave, stove. The room itself was clean and comfortable, with plenty of space to relax. The motel’s location was also great—close to local shops, restaurants, and public transport, making it easy to explore the area. The staff was friendly and helpful, ensuring everything went smoothly during my stay. In addition, the dining area at the motel was a pleasant surprise. The food was affordable, delicious and well-prepared.

8

Amrit

May 21, 2025

·

Stayed 2 nights

It's more of a motel than a hotel. Clean room, clean washroom. At this price it's more than decent. There was no breakfast buffet even for purchase. Only ala carte. Buffet would have been much more convenient especially with kids.

6

Salvatore

Jun 16, 2025

·

Stayed 2 nights

The hotel was in a nice area. But not too close to any metro. The room was clean but very minimalist. The restaurant was not good so better to go for breakfast elsewhere. Ok hotel for the price but would look for another hotel next time.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$67
February	$71
March	$63
April	$67
May	$95
June	$77
July	$108
August	$105
September	$81
October	$77
November	$68
December	$136

Su	Mo	Tu	We	Th	Fr	Sa
				1 $57	2 $76	3 $89
4 $58	5 $59	6 $58	7 $62	8 $62	9 $100	10 $115
11 $63	12 $67	13 $60	14 $55	15 $61	16 $74	17 $93
18 $62	19 $65	20 $55	21 $55	22 $58	23 $78	24 $83
25 $55	26 $53	27 $53	28 $53	29 $103	30 $115	31 $115

Hotel Newstar Montréal

Prices for Hotel Newstar Montréal

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Executive Suite, 1 King Bed, Hot Tub

Superior Room, 2 Double Beds, Kitchenette

Superior Room, 1 Queen Bed, Kitchenette

Superior Room, 1 King Bed, Kitchenette

Suite, 1 Queen Bed, Hot Tub

Suite, 1 King Bed, Hot Tub

Junior Suite, 1 Queen Bed, Kitchenette

Family Room, Multiple Beds, Kitchenette

Standard Room, 1 Queen Bed

Standard Room, 2 Double Beds

Junior Suite, 1 King Bed with Sofa Bed, Kitchenette

Guest reviews of Hotel Newstar Montréal

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Newstar Montréal

Considering this hotel for your Montreal trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $84	19 $92
20 $67	21 $93	22 $84	23 $92	24 $101	25 $145	26 $178
27 $63	28 $60	29 $71	30 $63