Is parking available at the property?

Free self-parking is available on-site. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:30 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 25 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may incur additional charges and should be requested in advance.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances, as well as wheelchair-accessible facilities in public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located near the airport, within a 15-minute drive of Ontario Mills Shopping Mall and Lake Norconian. It is approximately 13.6 miles from the Ontario Convention Center and 17.7 miles from the University of California, Riverside.

What are the policies for guests staying with children?

Up to 2 children 17 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Extended Stay America Suites - Norco Hotel

Average nightly price at Extended Stay America Suites - Norco by month, last 12 months (USD)
Month	Average price
January	US$92
February	US$100
March	US$130
April	US$123
May	US$104
June	US$119
July	US$116
August	US$100
September	US$98
October	US$110
November	US$108
December	US$97

What guests think

At Extended Stay America Suites - Norco, reviews highlight very friendly staff but also frequent cleanliness problems, noticeable hallway odors, maintenance issues such as broken elevators and key-card failures, and a very limited grab-and-go breakfast.

Rooms are often dated with worn furniture, uncomfortable beds, motion sensor lights switching on at night, and intermittent issues with TVs, outlets, or Wi-Fi, plus noticeable noise from hallways, pets, and nearby traffic. The location is convenient to restaurants and sports fields, though some guests felt uneasy about people lingering in the parking lot at night. Overall, expect a budget stay with useful kitchenettes but inconsistent upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic. Reviews repeatedly note elevator outages and no ice machines; the gym is small, there is no pool, and parking is generally easy.

Related guest reviews

6

Teresa

13 Mar 2025

·

Stayed 1 night

We loved the hotel we do plan to go back in June with a bigger crowd. The only down fall I wish we were notified of the elevator being down. I have a broke foot and I had to go up to the 4th floor, very inconvenient.

10

Charity

1 Oct 2023

·

Stayed 1 night

The staff is EXCELLENT! The facility could use a make over. No pool, free breakfast is a grab bag.... cleanliness could be improved!

4

sheila

17 Feb 2025

·

Stayed 3 nights

Elevators were not working and have been like this for tjree weeks.

10

Robert S.

27 Nov 2024

·

Stayed 4 nights

Awesome all around .Room are nice and clean. Easy convenient parking . Staff was friendly and very helpful

2

Cindy

20 Aug 2025

·

Stayed 1 night

The service and staff sucked no ice machine and we had to wait with a reservation for 20 minutes and no one was there LOL. WOULD NOT RECOMMEND

6

Verenice

14 Aug 2023

·

Stayed 1 night

Elevator not working

8

Lacie

30 Jul 2023

·

Stayed 1 night

Stayed here during a soccer tournament. The hotel itself was nice. No ice machine was a bummer considering it was 100° while we were there. No black out curtains. Breakfast was prewrapped muffins, granola bars and coffee.

2

Jennifer

26 May 2024

·

Stayed 2 nights

The bed had no comforter, only two sheets. The floors were so dirty they made our feet brown. The carpets everywhere were stained and the halls smelled like marijuana. The bed had no box spring. Literally just a mattress on a metal frame. No ice machines anywhere and no coffee maker in room.

6

Theresa

16 Jul 2024

·

Stayed 2 nights

No shampoo and the gym is small, no pool for

2

BIANCA

9 Mar 2025

·

Stayed 1 night

Dirty rooms, staff professionalism was lacking and to top everything off the elevator was broken.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem, with frequent reports of dirty floors, stained carpets, strong urine or smoke odors, and poorly cleaned bathrooms. Several guests also mention pests like roaches or bedbugs, though some did find their rooms clean.

Related guest reviews

2

Ross

25 Jun 2025

·

Stayed 2 nights

This place was terrible, outdated worn out chairs, our one friend left because of bedbugs and stains on sheets. In addition, never got a key card and they had the let us into the building in our room so security and privacy were an issue their key card machine was down

4

Aubrey

13 Apr 2025

·

Stayed 1 night

Sheets were dirty, room was not cleaned, and the room had an odor.

4

Leata Leilani

27 Aug 2025

·

Stayed 2 nights

It was dirty and smelled

2

MAURICIO

15 Jun 2025

·

Stayed 1 night

Everything around the property is dirty, homeless people around, inside is filthy, carpets are dirty, only one person is working. I could not even have a key for my room because they ran out. The room was a mess the lights are not working properly the tv only works if the lights are on the floors are sticky like something was spilled but wasn't cleaned the bed needs a replacement u can feel the springs totally a bad experience i do not recommend anyone staying there this hotel should be shut down for renovations

2

shai

8 Jun 2025

·

Stayed 1 night

Where to start ? Roaches in our room. Ok, it happens. Thanks for changing our room. Light turns in the room every 1 hours during the night. Killed the night sleep. Ok, you forgot to tell us how to bypass the motion sensor. Morning grab breakfast. No creamer. Seriously ? Get one of employees to go and get creamer for your guests. This is indication of not caring about your guests. Apologizing for not having muffins in the breakfast area because you are out since a week ago ?? Rooms have small kitchen. No cups no coffee machine, no plates and no silverware. No problem just call the reception and ask. We did and never got anything sent to our room. Our reservation was for a certain room. Reservation changed by hotel staff. Not sure why. Really bad experience.

4

Rimoun

24 Aug 2025

·

Stayed 1 night

The staff was very friendly. Unfortunately, the smell in the hallway and in the rooms was not pleasant

2

Kristin

15 Jun 2025

·

Stayed 2 nights

Not as advertised. Every aspect of the hotel was dirty (lobby, halls, rooms, everywhere), especially the room. Shower was filthy with hair everywhere, the kitchen sink was stopped up, no hair dryer and there was no bedding for the pull-out sofa. There were zero amenities and not even basic necessities like a pillow or key cards. It was obvious this hotel is used for county housing for local residents. The look and feel is that of skilled nursing facility with younger residents, not a tourist hotel.

2

Edward

21 Jul 2024

·

Stayed 1 night

Our room was filthy when we walked in specifically the bathroom sink which had hair in it. We were given another room in which the toilet had not been clean and had urine on the seat. We left the hotel and got a full refund.

2

Damien

20 May 2025

·

Stayed 1 night

The rooms were dirty. There were bedbugs smelled like piss in the hallways.

4

Oyuki

23 Jun 2025

·

Stayed 2 nights

Floors were dirty, our room was not serviced, keys were not working, smelled gross.

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AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated, with worn furnishings, uncomfortable beds, malfunctioning motion-sensor lights, and intermittent TV, outlet, or Wi-Fi issues. Noise from hallways, pets, and the nearby freeway is also reported.

Related guest reviews

6

Rachelle

24 Feb 2025

·

Stayed 1 night

Stay was okay. The bed was not very comfortable and the elevator was out of service. Worst thing was outdoor trash bins were overflowing

6

liscett

2 May 2023

·

Stayed 1 night

It was difficult to sleep due to the loudness of the freeway nearby. Lacks amenities. No ICE machine, very limited coffee items. Afternoon staff is very friendly and professional.

6

corla

15 Jun 2025

·

Stayed 1 night

Chose this hotel because it had an elevator. And its proximity to the job im working. Lars at the front desk was WONDERFUL. Best thing about the place. There were no key cards, they ran out,we had to be escorted up and let into the room by Lars. The motion detector light switch was faulty & the lights kept coming on all night. The beds are lumpy and you can feel the platform frame thru the thin mattress. The upholstry was destroyed on the chairs, ripped and peeling. Fridge was turned off, so it was hot when we put our food in it.

6

Kyle

2 Jun 2025

·

Stayed 2 nights

The TV did not work they said they would discount my stay, but they did not. They tried to have me fix it instead of them. Also, there was no coffee in the coffee pot.

6

Jose

24 Apr 2025

·

Stayed 1 night

Parking is easy, staff was friendly. Room was clean. TV kept shutting off, wifi didn't work. Im guessing thats why they want you to pay for the upgrade.

6

Sally

31 Mar 2025

·

Stayed 2 nights

Bring ear plugs. Hotel people were great. It was clean. Guests very noisy, not just one. Many. Slamming doors, very loud music and televisions. And Friday night motorcycle races on Hamner. noiay.

6

Matt

22 Nov 2024

·

Stayed 2 nights

It was just ok, tv kept shutting off & blinds didn’t work! Outdated & noisy plus uncomfortable bed

2

Carlos

23 Mar 2023

·

Stayed 1 night

The elevator was not working had to walk cross the building to get to the stairs, then three floors then across the building to get to the room. Then the lights were motion sensor activated so every time I would turn in bed the lights would go on. So I didn’t get any rest.

2

Greg

31 May 2025

·

Stayed 2 nights

Luckily it was only to sleep here but very run down hotel including staff. Strange to have to ask for cooking items or even shampoo! We almost cancelled our reservation after seeing our room. Smelled very strange too. Blinds were broken.

6

cherlynn

31 Mar 2025

·

Stayed 2 nights

The room was nice. The only thing I really noticed was that the sofa probably should be replaced or at least get a cover for it

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AI-generated summary based on recent guest reviews

Service

Service is mixed: many guests praise friendly, helpful staff, but others cite overbooking, long waits, missing key cards, and inconsistent responsiveness or professionalism.

Related guest reviews

2

Cindy

20 Aug 2025

·

Stayed 1 night

The service and staff sucked no ice machine and we had to wait with a reservation for 20 minutes and no one was there LOL. WOULD NOT RECOMMEND

8

Lorenzo

24 Jan 2025

·

Stayed 1 night

Micheal, Simone,Renee and the Gm Elizabeth were all top notch customer service representatives. I encourage them all to keep that same energy and hopefully all that come in contact with them will give it back.

2

Jacqueline

2 Dec 2023

·

Stayed 1 night

The most unprofessional, and most rudest customer service I’ve ever seen. So much so that I packed my bags within 20 minutes and left. They thought it was funny. It was obsurd and they all looked childish and only made themselves look bad.

2

Brittney

20 Jul 2025

·

Stayed 1 night

Upon checking in the front desk, Robin was crying from The customer ahead of me. She stressfully asked if I was checking in and I told her yes. She threw her hands up and said I’m over booked. I don’t have room for you. She had to keep leaving the front desk because the key cards were not working and she had to walk every customer to their rooms. She called her manager, Victor, on her cell phone and handed me the phone. I shockingly starting to try and explain the situation to him. Before I could finish my second sentence he rudely interrupted me and told me he was at home and was pissed off I was calling him on an employee number. He hung up on. I had 2 other family members in your hotel that checked in prior to me. I have my 2 young children with me and had to go to find another hotel room. I have never been turned away from a hotel with a reservation. They had no intention of trying to help us get into another hotel. It was a miserable experience.

2

Beatriz

2 Dec 2023

·

Stayed 2 nights

Unprofessional check in process. Never returning to this hotel.

6

Yovanys

29 Oct 2023

·

Stayed 2 nights

Did not sleep well…heard lots of nose from hallway in middle of night. Front desk customer service was never at the desk when we needed something or to checkout

2

Nikole

15 Jun 2025

·

Stayed 1 night

Prepaid and still no room avail. Manager was not available for a call from a new employee to navigate a difficult situation with systems not working.

10

Lorenzo

23 Jan 2025

·

Stayed 1 night

I’m writing this review for the Extended stay hotel in Norco ,Ca . This would be me and my fiancé’s second time staying at this location. I must say both times were very pleasant. The location is easy to locate. The floor we stayed on appeared to be quiet. Our room was nice and clean. What ever we needed the staff had no problem providing us with any necessary items . All the staff that we came in contact with were extremely friendly and helpful. Team leader Michael, Simmon, Renee, Melissa in house keeping and the General Manager Elizabeth all went above and beyond to make sure our stay was comfortable. If I misspelled any staff’s member’s name or left out any staff members , forgive me. You all are amazing ,and keep up the awesome team work and customer service.

2

Nikki

15 Jun 2025

·

Stayed 1 night

Poor front desk lady said they had rooms but no keys left and the computer system failed so they could not give out any of those rooms. I prepaid and had to leave without a room.

10

Kevin

13 Apr 2025

·

Stayed 1 night

Great staff

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AI-generated summary based on recent guest reviews

Location

Convenient location near restaurants, shops, freeway access, and soccer fields. Some guests reported freeway noise and felt uneasy about people lingering in the parking lot at night.

Related guest reviews

4

Robert

21 Feb 2023

·

Stayed 2 nights

Wasn’t what we expected at all, uncomfortable beds, Ac was getting serviced during our stay, lost power to the building, dogs barking at night, staff was not professional or friendly. There was no fresh amenities muffins were stale and no oat meal was stalked we were told they ran out so both days we stayed only coffee was offered. Our room was smoke free but smelled like cigarette smoke and it’s right next to the freeway so we heard traffic all night.

10

Jack

29 Jan 2025

·

Stayed 3 nights

This is a very nice location, lots of stores and shops and restaurants nearby

8

Jackie

27 Jun 2025

·

Stayed 2 nights

Staff was great. Location was perfect for soccer tournament

6

Ana

19 Sept 2025

·

Stayed 2 nights

Seemed to be a lot going on outside at night with people hanging out inside their cars. Didn’t feel 100% safe.

6

Yvette

21 Jul 2025

·

Stayed 2 nights

Staff was very professional very helpful but the people outside the hotel In the parking lot where very scary.

10

Carlos

15 Jul 2025

·

Stayed 3 nights

This was a great place to stay and near to a lot of good places to eat

8

Eric

20 May 2023

·

Stayed 1 night

Everything is what I expected for the price and type of hotel. Not the fanciest and not the worst but right in the middle. I was happy with the cleanliness of the hotel and it was quiet. At the end of the day those are the two things I’m really looking for. Big plus that the room had a mini kitchen with a fridge.

10

Clara

27 Mar 2025

·

Stayed 1 night

Close to the soccer fields

8

cary

26 Jul 2024

·

Stayed 2 nights

Friendly & helpful staff, very clean interior, nice & newer rooms, safe parking, quiet neighborhood, shopping nearby, pet friendly. I would definitely recommend this location to anyone needing affordable accommodations in a good neighborhood.

2

Jeremy

19 Apr 2025

·

Stayed 2 nights

Do not stay here! The floors are filthy. The customer service was spotty at best. The cable was out. Downright scary people hanging out in and around the building at all hours.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a minimal grab-and-go of coffee and packaged items, and supply can run out early or be stale. Several reviews note no in-room coffee makers or limited coffee service.

Related guest reviews

6

Norilan

20 Feb 2023

·

Stayed 1 night

There was no coffee in the morning and only muffin in the morning.

10

Barbara

21 Apr 2023

·

Stayed 1 night

The check in was the best I’ve ever had. The gentleman was very friendly polite and funny. My only down fall is how empty the room is with supplies. I did find a flyer informing that we can ask for them to bring it to us, but I kinda assumed that a coffee maker with the condiments and even Kleenex would be in the room. Oh… and they need to instruct their house keeping to clean the microwave… there is a hot pocket on the dish 😳 Yea, sorry… I’m not touching that, I will throw out my own trash as requested on flyers but that is not mine.

10

Liza

11 Aug 2024

·

Stayed 2 nights

Everything was great. The only thing that I would change is the coffee. Please, please, please, change the coffee brand that you currently serve in the morning. The coffee tastes so bad, that I had to throw away my cup without drinking it. And several people were doing the same thing.

4

Rebecca

7 Apr 2024

·

The property is nice and all but they announce their breakfast as if it were a buffet. I have been to other extended stays and they have all kinds of breakfast. They only have muffins and coffee at this one, how is that a free breakfast? I hope they take off the “free breakfast” or at least upgrade it, I chose this place because of it too.

4

Martha

27 Apr 2025

·

Stayed 2 nights

Shower needs maintenance , room' s furniture a little dusty. Breakfast was more like coffee and cupcakes only.

4

Andres

11 Aug 2024

·

Stayed 1 night

Very disappointing that the hotel offers breakfast with their rate and it is a scam. When you go down to breakfast they offer you coffee, a muffin and fruit bars. If I had known that was the "breakfast included" I would have chosen another hotel.

8

Beatriz

29 Nov 2024

·

Stayed 3 nights

The breakfast and coffee were cleared by 9am. I can see the breakfast being cleared but maybe they should consider keep a pot of coffee on throughout the day

8

Lacie

30 Jul 2023

·

Stayed 1 night

Stayed here during a soccer tournament. The hotel itself was nice. No ice machine was a bummer considering it was 100° while we were there. No black out curtains. Breakfast was prewrapped muffins, granola bars and coffee.

8

Catherine

24 Jan 2023

·

Stayed 2 nights

Safe clean hotel near frwy Missed breakfast sat am no food delivery and coffee machine ooo

8

ERICA

24 Mar 2025

·

Stayed 3 nights

Should not advertise free breakfast, it is only coffee and "grab and go".

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $94	3 $93	4 $94	5 $101	6 $140	7 $144
8 $101	9 $104	10 $103	11 $102	12 $103	13 $142	14 $146
15 $109	16 $108	17 $102	18 $109	19 $119	20 $148	21 $165
22 $103	23 $104	24 $102	25 $108	26 $109	27 $131	28 $134
29 $106	30 $110

Su	Mo	Tu	We	Th	Fr	Sa
		1 $115	2 $121	3 $117	4 $164	5 $164
6 $115	7 $114	8 $108	9 $112	10 $112	11 $157	12 $160
13 $111	14 $112	15 $107	16 $108	17 $108	18 $147	19 $156
20 $112	21 $113	22 $113	23 $115	24 $123	25 $153	26 $168
27 $121	28 $113	29 $108	30 $113	31 $115

Extended Stay America Suites - Norco

Prices for Extended Stay America Suites - Norco

Monthly average prices

About this property

Location

Room options

Standard Studio, 2 Queen Beds, Refrigerator & Microwave

Standard Studio, 1 Queen Bed, Refrigerator & Microwave

Deluxe Studio, 1 King Bed with Sofa Bed, Refrigerator & Microwave

Guest reviews of Extended Stay America Suites - Norco

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Norco

Considering this hotel for your Norco trip?

Prices for upcoming dates