Name: Four Points by Sheraton Santa Cruz Scotts Valley
Address: 5030 Scotts Valley Drive, Scotts Valley, California, United States of America, Scotts Valley, California, US
Price range: US$125–US$370 per night
Rating: 8.05

What guests think

At Four Points by Sheraton Santa Cruz Scotts Valley, guests praise spacious rooms, overall cleanliness, helpful staff, and a quiet, convenient location, while recurring complaints cite thin walls, intermittent hot water or AC problems, and inconsistent housekeeping.

Amenities include a well-liked gym, lobby bar/restaurant, and courtyard fire pits, though dining quality, staffing, and early closing times draw mixed feedback. Many also mention limited or paid parking and design quirks like doorless showers and dim room lighting. Overall, expect a comfortable stay with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests appreciate the well-equipped gym, bar/lounge, and relaxing courtyard fire pits. However, parking can be limited or paid at times, the bar/restaurant hours and staffing feel inconsistent, and there is no pool.

Related guest reviews

10

Michelle

20 Oct 2024

·

Stayed 2 nights

The property is very nice. Rooms spacious and comfortable. My complaint is there is no enough parking. Had to park off property across the street. Not convenient

10

David

3 Mar 2025

·

Stayed 2 nights

The hotel and the room were fantastic. The room was very clean and comfortable. The shower was gigantic. Their gym had top notch equipment as well. I highly recommend this hotel!

10

Victor

7 Jul 2025

·

Stayed 3 nights

The bar was very good; well stocked, good selection, and good prices.

10

Michael

20 Oct 2025

·

Stayed 2 nights

Gym was real nice. Clean, lots of towels, water. Fix the TV as would have been nice to peak at the MLB game.

10

Jose Antonio

6 Jul 2025

·

Stayed 1 night

The hotel had a full bar and restaurant, that was unexpected. The lobby area is beautiful and always served Iced water, coffee, iced tea, hot teas and hot cocoa. When I first walked in the hotel, it smelled so good. The beds were comfortable and I absolutely love that the air conditioner is above the entry door not near my bed, keeping me up all night. The huge walk in shower was awesome.

8

Joe

19 Jul 2025

·

Stayed 4 nights

Restaurant was a joke. The food was reheated frozen pizza from Costco. Not worth the money. 5030 was not a restaurant just a bar posing as a restaurant. The table were dirty and when I mentioned it to the girl behind the bar counter she said “oh really” so indignant, like I was crazy. She never even tried to explain why or clean the table.

8

Elaine

1 Apr 2025

·

Stayed 1 night

It’s conveniently located. Clean with easy parking. I was told that there is a charge for parking even though the listing in Expedia advertised free parking. The check in wasn’t easy as there was something wrong with the credit card machine.

10

giuliana

7 Jul 2025

·

Stayed 2 nights

Beautiful property surrounded by trees. Large patio seating area with fire pits. Close to several locations And easy parking. Rooms are spacious, nice sized bathroom and shower. Open faced shower (no door)- tends to leave water everywhere. Our shower had a very slow drain causing us to pause between showers to wait for it to drain(a bit irritating when 4 people need to shower). Our only real complaint was the thin walls/ doors. We could hear people walking in the hallways and closing doors- its sounded very loud. BTW- no pool on premises for those interested

10

Erin

10 Oct 2024

·

Stayed 1 night

Clean room, clean bathroom w/modern amenities, comfortable bed & pillows. Dined here for dinner & breakfast - large portions & very tasty. Our bartender was excellent with service and friendliness.

6

Dushyanth

25 Sept 2025

·

Stayed 2 nights

The food at the restaurant is not quality at all. I believe it’s frozen food heated in a conventional oven. The bar gets busy but the attendant at the bar can’t keep up. So you have to wait for 10 minutes before you can order. It’s not the fault for the Barman it’s the fault for the manager not having enough staff on when the hotel is fully booked.The hotel doesn’t have enough wine glasses no Barista coffee machine. The staff doesn’t know how to use the little coffee machine that’s sitting in the bar to make a simple cafe latte. Apart from that the rooms were well cleaned and I give credit for being a very flexible hotel to their guest. Love the fact that it has a designated smoking area. Would definitely recommend and visit again.

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Cleanliness

Many reviews describe clean, well-maintained rooms and public areas. Several others report lapses such as stained or unclean items and missed housekeeping or supply refills.

Related guest reviews

4

Heidi

12 Nov 2023

·

Stayed 2 nights

When we arrived, the bathroom was not totally clean. There was hair on the floor and it smelled very badly like someone had just used the toilet. It was bizarre. Your supposedly freshly cleaned hotel room should not smell like someone just used the bathroom. It was overpowering! Room was not thoroughly vacuumed - there were Bobbi pins on the carpet. In the morning, our in room coffee maker was broken. It was missing the part to put the coffee in and the lobby was out of coffee. We did eventually get coffee in the lobby but had to wait for a while. Additionally the parking was full when we came back that evening and we were told by the front desk that they had run out of the overfly parking permits so he hand wrote us one which worked but I was really worried that we were going to get towed. All in all, it’s a nice hotel but it seems like they were VERY short staffed and unable to provide a decent level of service as a result.

4

Jacob

4 Aug 2025

·

Stayed 2 nights

The front desk staff did their best to alleviate the problems we found with the room. Going from least bad to worst, the body wash in the shower was empty, the bottom of the desk was broken and hanging, there were big grey stains on the sheets, the front desk weren’t given a set in the right size for them to give to us, and worst of all, both beds’ mattresses had giant divots from presumably decades of use. This and the sheets appear to be due to a lack of maintenance funding. We left early.

6

Julie

23 May 2025

·

Stayed 2 nights

Room wasn’t ready when we arrived offered us a queen when we booked a suite Parking is available Quiet hotel which is just what we wanted Room wasn’t cleaned on our 2nd night so coffee and towels were not replaced Bit disappointed for such a high ranking hotel

6

Zara

8 May 2023

·

Stayed 2 nights

The staff was great. The room looked clean at first but when i went to do my make up i noticed the full body mirror was dirty. In the bathroom there were crusty spots on the counter that looked like it could have been old tooth paste. The bed was clean and that was good enough for me. I did a quick wipe down of all the surfaces since i didn't have time to switch rooms. The staff is great very friendly. The hotel looks nice. Over all next time i would check if the room was properly cleaned before settling in.

8

Shannon

24 Sept 2025

·

Stayed 1 night

The room was spacious and a good size for a family of four and our pups. However, the sheets were not clean, and the pillows were uncomfortable.

6

Ying-Lung

2 Apr 2023

·

Stayed 6 nights

The property is well maintained and the room is spacious. Front desk service is friendly but housekeeping is significantly lacking. I stay at this hotel on average 4-6 nights a month. During the last few visits, housekeeping never cleaned my room unless requested (once every 2 or 3 days). And even when requested they may not show up. Emptied shampoo and body wash were not refilled, even after informing the front desk on multiple occasions. One clean bath towel is provided for the whole visit. Because of the lack of housekeeping, I will consider other nearby hotels for my future visits.

6

SOHIL

3 Jan 2025

·

Stayed 3 nights

Short staffed. No room cleaning at all.

10

Nellie

30 Aug 2025

·

Stayed 1 night

We thoroughly enjoyed our stay. The room was spacious, quiet and clean. We slept very well. The location was close to the redwoods and Santa Cruz.

10

Abdul

27 Nov 2025

·

Stayed 2 nights

Our stay at Four Points by Sheraton Santa Cruz Scotts Valley was excellent! The staff really stood out — everyone we interacted with was welcoming, friendly, and genuinely helpful from check-in to check-out. You can tell they take pride in their work and in creating a positive experience for guests. The room was spotless, comfortable, and well-maintained. Housekeeping did a great job, and the overall cleanliness of the hotel made our stay feel relaxing and stress-free. The only small challenge was the shower design. The open door style looks modern, but it caused water to splash onto the bathroom floor. Not a big issue, but worth mentioning in case it can be improved. Overall, we truly enjoyed our stay and would definitely return. The great staff and clean, comfortable rooms made it a very pleasant experience!

10

MAY

25 Sept 2025

·

Stayed 1 night

Lovely place !! Clean facility and staff were great and friendly!!

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Rooms

Rooms are notably spacious with high ceilings and large showers, and many find beds comfortable. Common downsides include thin walls, dim lighting, doorless showers that splash water, and occasional AC/heat or hot water problems.

Related guest reviews

6

Katrina

22 Jun 2024

·

Stayed 1 night

The good: It’s very pretty, the lobby smells fantastic, the food at the bar is good even if it’s a bit pricey. The bed is very comfortable and the shower is huge! The bad: there is 1 fairly dim light in the room, apart from the one in the doorway which doesn’t reach the bed or sitting area. A tiny desk lamp only lights up most of the desk. No reading or using a laptop on the couch or in bed. Also, the the walls are paper thin (I could hear the neighbors conversations in detail).

8

Robert

28 Aug 2023

·

Stayed 2 nights

Only complaint is several of the electric window shades are not connected and just stay closed. King bed suite with 2nd living room was otherwise perfect. Mini-Split air conditioners are super quiet.

2

Paula

13 Aug 2025

·

Stayed 1 night

Room smelled of cigarettes but the night clerk said they were sold out so my family couldn't be moved. Next morning, I spoke to someone (handyman & reception lady) at the front desk but no one reached back out to me. I would definitely not stay again. Additionally, the room was very spacious but not enough light fixtures so it was very very dim and furniture was of a medieval and simple modern combo.

10

Ramiro

17 Aug 2025

·

Stayed 1 night

The rooms are very well maintain and clean. I love the high ceilings and these rooms are very spacious.

6

Lauren

26 Apr 2024

·

Stayed 2 nights

I was there for a wedding & our group had prob 20 rooms & over half of us, including myself, complained about how horrible & uncomfortable the beds were! The mattresses were crappy! They seemed old & sunk in. They all definitely need to be upgraded ASAP! My shower was amazing tho! I was on the first floor & it was a big, walk in shower with 2 shower heads! That was a pleasant surprise! Overall it was pretty hotel. Overpriced for what it was, but that's California for ya. Ha.

2

Leticia

29 Dec 2025

·

Stayed 2 nights

No blow dryer, no room service, had to ask for towels. The heater was not working properly because the room was freezing, the bathroom had no heater, the water was not warm enough and the shower had no door or curtain so it was the coldest showers of our lives. We got room 127 on the first floor near the lobby. Extremely noisy, could hear lots of banging upstairs and next door must have been the gym and people were dropping the weights early in the morning or I’m am not sure what was going on. Got the worst sleep and no rest. The pillows were flat and when we asked for a couple more they said they didn’t have any. The comforter was also flat and old and there were no blankets to add to the extremely cold room. It really felt like a motel 6 would feel. Do not stay here!!

6

David

9 Jun 2024

·

Stayed 6 nights

The location and access is great. Room was spacious - the high ceilings, tall doors and big walk-in shower made it feel "grand". The room doors self-close loudly, which is jarring when guests show up at 1am. My room had a few issues - a/c errored out, bath sink backed up, and no hot water in shower. Not likely a common experience, but disappointing for the price point.

10

giuliana

7 Jul 2025

·

Stayed 2 nights

Beautiful property surrounded by trees. Large patio seating area with fire pits. Close to several locations And easy parking. Rooms are spacious, nice sized bathroom and shower. Open faced shower (no door)- tends to leave water everywhere. Our shower had a very slow drain causing us to pause between showers to wait for it to drain(a bit irritating when 4 people need to shower). Our only real complaint was the thin walls/ doors. We could hear people walking in the hallways and closing doors- its sounded very loud. BTW- no pool on premises for those interested

10

Natalie

22 Sept 2025

·

Stayed 1 night

Huuuuuuuge room we loved it!

6

Joshua

18 Sept 2025

·

Stayed 1 night

Doors? I had a 1 bedroom suite that had no door separating the bedroom and living room. The bathroom had a farm sliding door. The shower was doorless. I didn’t like the lack of privacy or safety (doorless shower). This was my second stay here, and I still do not understand why they place the mini fridge on the ground. The pullout bed was pretty filthy, but the couch itself was at least for enough to sleep on. 1 positive was the staff are very pleasant.

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Service

Staff are frequently described as friendly and accommodating. Recurrent issues include short staffing, slow or bumpy check-in, reservation or room-type mix-ups, and uneven follow-up to maintenance requests.

Related guest reviews

10

Tamara

22 Feb 2023

·

Stayed 1 night

Had the greatest customer service I ever experienced at a hotel will definitely return and recommend.

4

Michelle

29 Sept 2025

·

Stayed 1 night

This could be a great hotel but they are short staffed so waited too long to check in. The employee was training and the one training left her alone and the one coming in was late. Poor girl! First room had no air, second room qas grear but we were woken up by water pouring from the air-conditioner. Maintenance had to come drain late at night. Then we were woken up at 6am as our room was right above the car wash next door. This was our second time there within this year and we also had trouble last time. May need to try another place.

2

Jesus

19 Jul 2023

·

Stayed 1 night

Very inconvenient and bad service! I reserved the room and paid for it but when driving to the hotel the front desk called saying there is no room available!???. I end up waiting there on the hotel parking lot with family for 45 minutes hoping to recovery room but when I called again they still denied my room that I had paid.

6

Naomi

16 Oct 2025

·

Stayed 1 night

I have previously been to the Four Points a few years ago and had a great experience so I decided to go again with my husband since we had a great experience last time. We were on our honeymoon this time and I had notified the hotel of this before our arrival. I didn’t expect any kind of upgrade or anything but what was disappointing was we got a worse room than last time. When we arrived, the receptionist was very short and rude. They didn’t say hi or how are you or anything. They just asked for my id and gave me our key cards. I wish I saw their name but me and my husband brushed it off. When we got to our room, the lights were broken so it was very dark inside and we had to rely on the light from outside. Once it hit 7pm, it was almost pitch black. We had to leave the bathroom door open for light. The shower water didn’t get hot at all, it was barely warm. Another unfortunate thing is there is barely no parking. For a hotel that size, it’s ridiculous. Once they fill up, you have to park down the road and walk the rest of the way. Nevertheless, the hotel is very clean but don’t think I’ll be coming back again.

10

Paul

30 Mar 2025

·

Stayed 1 night

Very friendly staff, very helpful front desk team, great bartender (Yesenia).

10

Abdul

27 Nov 2025

·

Stayed 2 nights

Our stay at Four Points by Sheraton Santa Cruz Scotts Valley was excellent! The staff really stood out — everyone we interacted with was welcoming, friendly, and genuinely helpful from check-in to check-out. You can tell they take pride in their work and in creating a positive experience for guests. The room was spotless, comfortable, and well-maintained. Housekeeping did a great job, and the overall cleanliness of the hotel made our stay feel relaxing and stress-free. The only small challenge was the shower design. The open door style looks modern, but it caused water to splash onto the bathroom floor. Not a big issue, but worth mentioning in case it can be improved. Overall, we truly enjoyed our stay and would definitely return. The great staff and clean, comfortable rooms made it a very pleasant experience!

4

Peter

27 Oct 2025

·

Stayed 2 nights

Checking in was bad. Made everyone wait until 3pm so a crowd was there with luggage stacked up. I reserved a suite couldnt find reservation, then put us in wrong room, finally got to right room & TV did not work, not enough towels or hooks in bathroom for clothes, towels, etc..

10

Igho

8 Oct 2024

·

Stayed 1 night

The staff was very helpful to make adjustments to my reservation. Jackie went above and beyond

10

Hailey

5 Aug 2025

·

Stayed 1 night

The staff was very kind and helpful. Trevor was extremely helpful with check-in and anything else we needed! He was truly the goat. The room itself was clean and very nice. The only complaint I had is we were staying in a two bed room and one bed was insanely squeaky. Everytime they moved at night we were waking up. But our bed made no noise at all. Its crazy how much noise it made. Other than that, amazing stay. Will be staying again if I come to Santa Cruz for another over night.

8

Mark

12 Jun 2025

·

Stayed 3 nights

The place is nice, we have stayed there before with no issues. Unfortunately the last time we visited we had a very uncomfortable situation where House Keeping just walked right in while we were showering at 9:30 am even though check out isn't till noon. It was a male staff member that appeared to be knocking on the door (which he had a passkey for) while simultaneously opening the door to let himself in, SHOCKING! I was appalled and notified the frint desk.

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Location

Quiet, convenient base for Santa Cruz, Capitola, and nearby redwood hikes, with easy highway access. Some road or nearby business noise is mentioned in a few rooms.

Related guest reviews

10

Kelly

9 Mar 2025

·

Stayed 3 nights

The team at the hotel was very accommodating, particularly Casey, at the front desk. Close to hiking trails and the beach. I highly recommend this hotel if staying in Santa Cruz..

10

Fernando

6 Jul 2024

·

Stayed 3 nights

Perfect location with lots of activities around and 14 minutes from Santa Cruz

8

Mohammed

11 Sept 2023

·

Stayed 2 nights

This hotel was conveniently located near Santa Cruz, within 10-15min drive. Nice hotel, good amenities, and options for coffee and dining nearby.

10

Bigboi

22 Oct 2023

·

Stayed 1 night

Excellent service and quiet location.

10

Nellie

30 Aug 2025

·

Stayed 1 night

We thoroughly enjoyed our stay. The room was spacious, quiet and clean. We slept very well. The location was close to the redwoods and Santa Cruz.

10

Gustavo

12 May 2025

·

Stayed 2 nights

Great Location away from the Santa Cruz Crowd , located close to hiking and outdoor activities Reasonable Prices …. Highly recommend!!!

8

Elaine

1 Apr 2025

·

Stayed 1 night

It’s conveniently located. Clean with easy parking. I was told that there is a charge for parking even though the listing in Expedia advertised free parking. The check in wasn’t easy as there was something wrong with the credit card machine.

10

Dale A

3 Mar 2025

·

Stayed 2 nights

Almost seemed like an old time hotel. Out of the hustle bustle of Santa Cruz, but close enough to enjoy Santa Cruz itself. Excellent value.

10

Rob

11 Apr 2025

·

Stayed 3 nights

Location was good

10

Jonathan

29 May 2024

·

Stayed 1 night

Great hotel Great location Would stay again

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Dining

On-site bar/restaurant and lobby beverages are convenient, and some guests enjoyed tasty meals. Others found food quality average or reheated, hours limited, and service slow; breakfast is often a la carte with no buffet.

Related guest reviews

10

Catherine

3 Nov 2024

·

Stayed 1 night

Check in was quick and staff member was friendly and welcoming. Room was very clean and comfortable. Loved having a lounge and affordable breakfast on site.

10

Jose Antonio

6 Jul 2025

·

Stayed 1 night

The hotel had a full bar and restaurant, that was unexpected. The lobby area is beautiful and always served Iced water, coffee, iced tea, hot teas and hot cocoa. When I first walked in the hotel, it smelled so good. The beds were comfortable and I absolutely love that the air conditioner is above the entry door not near my bed, keeping me up all night. The huge walk in shower was awesome.

8

Joe

19 Jul 2025

·

Stayed 4 nights

Restaurant was a joke. The food was reheated frozen pizza from Costco. Not worth the money. 5030 was not a restaurant just a bar posing as a restaurant. The table were dirty and when I mentioned it to the girl behind the bar counter she said “oh really” so indignant, like I was crazy. She never even tried to explain why or clean the table.

2

Leticia

29 Dec 2025

·

Stayed 2 nights

No blow dryer, no room service, had to ask for towels. The heater was not working properly because the room was freezing, the bathroom had no heater, the water was not warm enough and the shower had no door or curtain so it was the coldest showers of our lives. We got room 127 on the first floor near the lobby. Extremely noisy, could hear lots of banging upstairs and next door must have been the gym and people were dropping the weights early in the morning or I’m am not sure what was going on. Got the worst sleep and no rest. The pillows were flat and when we asked for a couple more they said they didn’t have any. The comforter was also flat and old and there were no blankets to add to the extremely cold room. It really felt like a motel 6 would feel. Do not stay here!!

4

Christi

2 Sept 2024

·

Stayed 1 night

Booked a king but was given 2 Queens. I like that they have a restaurant/bar but its overpriced.

10

Erin

10 Oct 2024

·

Stayed 1 night

Clean room, clean bathroom w/modern amenities, comfortable bed & pillows. Dined here for dinner & breakfast - large portions & very tasty. Our bartender was excellent with service and friendliness.

6

Dushyanth

25 Sept 2025

·

Stayed 2 nights

The food at the restaurant is not quality at all. I believe it’s frozen food heated in a conventional oven. The bar gets busy but the attendant at the bar can’t keep up. So you have to wait for 10 minutes before you can order. It’s not the fault for the Barman it’s the fault for the manager not having enough staff on when the hotel is fully booked.The hotel doesn’t have enough wine glasses no Barista coffee machine. The staff doesn’t know how to use the little coffee machine that’s sitting in the bar to make a simple cafe latte. Apart from that the rooms were well cleaned and I give credit for being a very flexible hotel to their guest. Love the fact that it has a designated smoking area. Would definitely recommend and visit again.

6

Peter

23 Oct 2023

·

Stayed 2 nights

Nice hotel in a great location, quiet time of year and staffing levels seemed low. No water in the room. No safe in the room. The room was not made up during our stay and there as no breakfast buffet. Breakfast was good but pricier than going out locally.

4

shawn

15 Sept 2024

·

Stayed 1 night

Banging noice from construction ( on Saturday), door rattled every time other doors on floor were closed, Restaurant/bar opened late and closed early. Very overpriced. Staff was no help, free parking, down the street

8

Theresa

9 Feb 2025

·

Stayed 2 nights

A very nice stay, my only negative was we were the first room by the lobby/bar and it got a bit noisy around 8/9 and in the morning. Also it seemed like someone kept knocking on our wall, but it may be because there was a chest with drawers in the lobby that people kept opening and closing?? Overall it was perfect for what we needed, the food and service at the restaurant/bar was terrific as was the front desk service!

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Month	Average price
January	US$112
February	US$138
March	US$124
April	US$157
May	US$179
June	US$223
July	US$226
August	US$211
September	US$166
October	US$145
November	US$132
December	US$115

Su	Mo	Tu	We	Th	Fr	Sa
				1 $134	2 $276	3 $360
4 $134	5 $134	6 $134	7 $134	8 $134	9	10 $370
11 $134	12 $134	13 $134	14 $134	15 $135	16 $257	17 $341
18 $135	19 $134	20 $134	21 $135	22 $134	23 $190	24 $211
25 $134	26 $126	27 $125	28 $125	29 $125	30 $190	31 $190

Four Points by Sheraton Santa Cruz Scotts Valley

Prices for Four Points by Sheraton Santa Cruz Scotts Valley

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds (Hearing Accessible)

Room, 2 Queen Beds

Suite, 1 King Bed

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed (Hearing Accessible)

Suite, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Room, Multiple Beds (Hearing Accessible)

Room, Multiple Beds

Guest reviews of Four Points by Sheraton Santa Cruz Scotts Valley

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Four Points by Sheraton Santa Cruz Scotts Valley

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $144	21 $139	22 $138	23 $133	24 $133	25 $266	26 $321
27 $133	28 $134	29 $134	30 $134