Name: Holiday Inn Express & Suites Kitchener Southeast by IHG
Address: 4355 King Street East, Pioneer Tower West, Kitchener, Waterloo Regional Municipality, Canada, Kitchener, Ontario, CA
Price range: $90–$317 per night
Rating: 7.95

What guests think

At Holiday Inn Express & Suites Kitchener Southeast by IHG, travellers highlight comfortable rooms, friendly service, and a convenient location near Highway 401 and dining, with easy free parking making short business stays and family trips straightforward.

Ongoing renovations are widely noted, occasionally creating dust, noise, temporary detours to breakfast, or construction-related inconveniences. Complimentary breakfast is frequently appreciated for variety, but several guests report inconsistent quality, limited staffing, or items running out and closing times that feel early. While most rooms feel modern and quiet with very comfortable beds, some reviews mention HVAC noise, spotty Wi-Fi, accessibility omissions, or noise from teams in hallways. Overall, it suits travelers seeking a convenient, good-value base with updated comforts, accepting some operational bumps.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free, convenient parking is repeatedly praised. Ongoing renovations affect some common areas; the fitness room is serviceable, and multiple reviews note there is no pool or hot tub.

Related guest reviews

10

Irene

Oct 1, 2025

·

Stayed 1 night

Parking is free and safe

8

Samuel

Jun 30, 2024

·

Stayed 1 night

Very convenient location. Hotel under renovations, however the room we had was totally renovated. Despite renovations they did provide a good breakfast. The one downside was that the WIFI was very spotty. Staff tried to help but to no avail. A minor inconvenience. Excellent pub with an extensive menu within 5 minute walk.

8

STEVEN

Jul 21, 2024

·

Stayed 1 night

Pool was closed for repair

8

John

Jun 26, 2025

·

Stayed 1 night

Quick business over night. Fast and friendly check in. Room very clean and spacious. Good amenities close by. Easy self parking. Will return.

8

Daniel

Aug 20, 2024

·

Stayed 4 nights

Excellent service and great rooms. Renovating hotel while we stayed there. A little inconvenient for breakfast but rooms were excellent and service was excellent

10

Gerrt

Oct 3, 2025

·

Stayed 2 nights

Parking was convenient

10

Steven

Mar 25, 2025

·

Stayed 3 nights

Good breakfast. No indoor pool or hot tub but not a big deal.

8

Bretta

May 25, 2025

·

Stayed 2 nights

Clean, good breakfast. When googled there is a picture of a pool. There isnt a pool

8

minella

Oct 12, 2025

·

Stayed 2 nights

There were many parking spots close to the entrance which I appreciated on a rainy day.

10

Cheryl

May 24, 2025

·

Stayed 1 night

The recent renovations were fitting and made this property a lovely place in which to stay. The entire building looked clean with modern amenities. Fitness area was clean with equipment in good working order. Highly recommended!

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Cleanliness

Many guests describe the property as very clean or spotless, especially in renovated rooms. Some report lapses such as construction dust, bathroom grime, or pests, and housekeeping may be by request.

Related guest reviews

2

Deborah

Nov 2, 2023

·

Stayed 6 nights

Beware! I stayed 6 nights and was bitten up by bed bugs in room 212. Calls to the manager were not returned. The staff did give me bags to isolate my clothes and belongings to try to not bring bugs home. I tried to find them myself but only found trash between the bed and wall. They said they would investigate after I left but didn’t even ask the room number so it is doubtful. Housekeeping only comes if you call by 9 and request it. Perhaps that is the reason it isn’t very clean. On a positive note, I thought breakfast was fine with hot food. The breakfast attendant was helpful. The rooms were quiet (with exception of the communicated construction after 8 am). The parking and location were also good. The stay would have been fine if it wasn’t infested.

10

Heather

Feb 25, 2026

·

Stayed 2 nights

Breakfast was great, rooms were super clean.

10

Susan

Dec 7, 2025

·

Stayed 1 night

Room was very clean, breakfast area was spacious with lots of choices

8

June

Jul 11, 2025

·

Stayed 1 night

It would’ve been nice, but when I found a cockroach in the lobby wasn’t so nice after

2

Lucy

Mar 6, 2025

·

Stayed 1 night

Extremely noisy with adults and kids running around, screaming in hallways and in rooms. Dirty with popcorns under the bed, blood stain on shower curtain, urine stain on the toilet bowl rim. We asked for room change, they said “they’ll keep an eye out for it” which made no sense. Obviously no follow-up about that and we got zero sleep heading into an important work meeting. Will never stay here again.

10

Ana

Jun 29, 2025

·

Stayed 2 nights

Loved our stay there, very clean, amazing breakfast and in a safe area

10

Jose Emmanuel

Jun 30, 2024

·

Stayed 2 nights

Very clean.

4

Emily

Feb 25, 2024

·

Stayed 2 nights

Room was quite dirty. Crumbs and wrappers on the floor, lots of stains on the bed skirt, chairs looked very dirty. Our key cards needed to be redone 3x, which was frustrating. We will not stay here again.

6

Abby

Aug 19, 2024

·

Stayed 1 night

Other than the floor looking like someone walked around while shaving their pubes, it was a really nice room! Really comfortable bed! But thankfully I brought my own pillow cases as there were some stains on the original ones and brought my own cleaning supplies to wipe everything down with and was able to clean most of the hair off the floor! It was really bad in the bathroom!

10

Vicki

Sep 13, 2025

·

Stayed 2 nights

Bed was very comfortable. Room and hotel common areas kept in immaculate condition. Staff was friendly and helpful. Definitely staying again when in area.

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Rooms

Renovated rooms are modern, comfortable, and generally quiet with excellent blackout blinds and comfy beds. A number of reviews note HVAC noise, occasional maintenance or Wi-Fi issues, limited accessibility features, and hallway or road noise at times.

Related guest reviews

6

steve

Dec 3, 2024

·

Stayed 1 night

Lots of restaurants within waking distance. Beds very comfortable. Clean. Only issue was the loud electric heater. Cold night so had to get up a couple of times to turn off and on and off.

8

Gillian

Jul 8, 2024

·

Stayed 1 night

Great property for a quick overnight before catching a flight. Room was clean and quiet. We were in a renovated accessible room which had two beds (this is rare)! No grab bar in the shower or near the toilet which I would have expected for an accessible space. And a regular height toilet (instead of taller toilet). Hoping those few things get rectified but otherwise it was a good stay

10

Cynthia

Nov 17, 2024

·

Stayed 1 night

Walk in shower

10

Michael

Apr 29, 2024

·

Stayed 2 nights

Had a newly renovated room. The blackout blind was the best I've ever seen!!

10

Kaitlyn

May 24, 2024

·

Stayed 1 night

The hotel is being renovated. The rooms are so nice. It feels like you’re the 1st to stay in the new room. Great and friendly staff.

6

Tina

Jun 9, 2025

·

Stayed 1 night

The whole third floor wreaked of smoked even though it's a non smoking facility. We immediately asked for a different room and floor and promptly got moved to the 4th floor. Did not smell like smoke but the room was damp and smelled moldy.

4

Shelli

Jul 24, 2024

·

Stayed 1 night

Hotel recently renovated. Staff was friendly. Wifi was terrible.

8

Dave

Jan 7, 2025

·

Stayed 1 night

The heating system was very noisy and kept going off and on all nite. Very annoying

4

Leah

Oct 19, 2024

·

Stayed 1 night

Ask about hockey tournament stays and if they have one while you are there ask for a different floor. We had 20 adults and children playing literally outside our door for over 2 hours. Yelling and screaming and a hockey net set up right in the hallway. Couldn’t even hear the TV to drown out the noise it was so bad. Called downstairs and all we got was a “they aren’t allowed to do that”. No one came up to ask them to go to their rooms or be quiet. Kids sent to bed around 8:30 and parent hung out right outside our door into to the rooms across from us until after 9:30pm. Checking out when asked about our stay and I told him what happened all we got was a “I will tell my manager”. No sorry or anything. Room and property was lovely but noise and lack of hotel help moving us or getting them to stop wasn’t worth the price we paid. And it wasn’t cheap and probably more than the discount rate the hockey teams got.

8

Dana

May 4, 2025

·

Stayed 1 night

The room was newly renovated and clean. The washroom had a sensor faucet which I didn’t like as you can’t control the temperature or the flow as it kept turning off. Breakfast was a good variety. Hotel was in a convenient location.

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Service

Staff are widely described as friendly, professional, and accommodating, with smooth check-in and helpful front desk support. A few guests cite booking mix-ups, strict credit-card deposit rules, or slow action on noise complaints.

Related guest reviews

4

John

Oct 18, 2024

·

Stayed 2 nights

So I booked a king size room and when I go to check in. It wasn’t available! They double booked and still waiting to see if I get refunded

4

Clive

Oct 14, 2024

·

Stayed 1 night

The hotel gave up 3 of my 5 rooms. 1 room was fine (1 King Suite). 4 rooms were supposed to be 2 queen beds in each. These 4 rooms were given away when I booked through Expedia months ago. They said they can only give me 4 rooms with 1 King bed and a pull-out couch in each. My guests were 3 & 4 per room. I don't want my guests sleeping on pull-out couches. As I couldn't wait for theylm to fix this error, I accepted 2 rooms with the king & pull-out. I waited on them to obtain the 2 queen bed room a few hours later. Because of this error, I won't be booking blocks of rooms on Expedia, ever.

10

Harald

Aug 14, 2024

·

Stayed 2 nights

kudos to the reception staff for their professionalism and helpfulness. We had a baggage complication which they handled for us perfectly. Thanks guys.

2

Jennifer

Feb 23, 2026

·

Stayed 5 nights

Got there after a 5 hour red eye flight with my young daughter for a cheer competition. I purposely booked the nught before so we coukd arrive and have a room. They assumed we no showed and gave our room away. Worst cuetomer service ai have ever experienced.

10

Harpreet

Aug 24, 2025

·

Stayed 4 nights

Customer service and room are awesome

4

Rodrigo

Apr 26, 2025

·

Stayed 3 nights

Property rules says it accepts credit cards but nowhere says the only accept way to have a deposit paid is by credit card. We travel at least 3 times a year and I do not use credit cards. We always pay by debit and when the property demands a deposit, we always use the debit card or cash. The staff tried to be friendly but they straight told us we couldn’t check in. We were into town for a volleyball tournament in a hotel recommended by Ontario Volleyball Assoc. and were not allowed to check in. Unbelievable ! Then a second staff came in and told us the same thing - we couldn’t check in. I offered to pay the deposit by debit card, by cash and even paying more than required but the staff said they could do nothing. I have to ask a friend to send a form with his credit card number. I never, ever had this kind of issue before, even on hotels of the same chain. It was frustrating and very stressing. In the next tournaments, even being recommended by the volleyball association, we will not stay or recommend the property.

10

Michael

Oct 29, 2025

·

Stayed 1 night

Very accommodating great service.

10

Adam

Jan 12, 2025

·

Stayed 3 nights

Front desk staff was amazing, helpful and accommodating

4

Leah

Oct 19, 2024

·

Stayed 1 night

Ask about hockey tournament stays and if they have one while you are there ask for a different floor. We had 20 adults and children playing literally outside our door for over 2 hours. Yelling and screaming and a hockey net set up right in the hallway. Couldn’t even hear the TV to drown out the noise it was so bad. Called downstairs and all we got was a “they aren’t allowed to do that”. No one came up to ask them to go to their rooms or be quiet. Kids sent to bed around 8:30 and parent hung out right outside our door into to the rooms across from us until after 9:30pm. Checking out when asked about our stay and I told him what happened all we got was a “I will tell my manager”. No sorry or anything. Room and property was lovely but noise and lack of hotel help moving us or getting them to stop wasn’t worth the price we paid. And it wasn’t cheap and probably more than the discount rate the hockey teams got.

10

Julie

Jun 20, 2025

·

Stayed 1 night

Great service at the front desk and also at the breakfast the lady was very nice.

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Location

Convenient to Highway 401, the airport, and many restaurants and shops; several places are walkable. Some mention area road construction or tricky access when approaching from certain directions.

Related guest reviews

8

Soo

Jul 4, 2025

·

Stayed 1 night

Hotel seems nicely renovated. The newly renovated bathroom is particularly nice at this hotel. It's spacious, clean, and convenient. Breakfast was nice, too. One thing to note; if you receive a booking confirmation that only lists the address as "Kitchner, Ontario, N2P 2E9", please note that the actual full address of this hotel is, "4355 King St." You must remember this, if you're using a rideshare app to get there, because the app will pick up a different Holiday Inn & Suites in Waterloo that's just 20 minutes away from this location instead of this one. You'll either need to type in the full name that includes "Kitchner Southeast" or the actual full address. That's how I ended up at the Waterloo location and had to pay again to get to this right location. Otherwise, everything was great.

10

Lynn

Mar 15, 2025

·

Stayed 1 night

Great location stay for an early flight from Kitchener airport.

8

John

Jun 26, 2025

·

Stayed 1 night

Quick business over night. Fast and friendly check in. Room very clean and spacious. Good amenities close by. Easy self parking. Will return.

10

James

Jan 5, 2024

·

Stayed 1 night

Close to the airport

10

Tom

Jul 20, 2024

·

Stayed 1 night

Right across from Moose Winewskis and Costco. Great location

10

Robert

Jul 22, 2024

·

Stayed 4 nights

Good location.

10

Robert

Mar 9, 2025

·

Stayed 1 night

Great hotel option within minutes of Highway 401. Nice clean hotel with friendly staff. The free breakfast wasn't too bad as they had both cold and four hot options (eggs, bacon, beans, home fries). Overall great value and location.

6

Heather

Nov 14, 2023

·

Stayed 1 night

Front desk staff were very friendly and efficient. Lots of road construction in the area so a little slow getting to the hotel but several good restaurants are walkable. Hotel is undergoing much needed refresh.

10

Robert

Apr 25, 2024

·

Stayed 1 night

Great location

10

Jenny

Sep 4, 2025

·

Stayed 1 night

Clean, well maintained, close to lots of stuff.

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Dining

Complimentary breakfast is often praised for selection and value. However, many reviews mention inconsistent quality or temperature, items running out, early closing times, and limited staffing—sometimes affected by renovation setup.

Related guest reviews

10

Susan

Dec 7, 2025

·

Stayed 1 night

Room was very clean, breakfast area was spacious with lots of choices

8

Edward

Jan 14, 2024

·

Stayed 1 night

Breakfast has gone downhill here. No more make your own waffles and the eggs seem to be powdered. Coffee machine is good but takes a long time to make any type of coffee...

8

April

Mar 28, 2024

·

Stayed 1 night

Renovated rooms are very well appointed and spotlessly clean. Very comfortable bed and good desk area and reliable wifi for working. Convenient free parking. Eggs on breakfast buffet were inedible. Very dry and crumbly. Thankfully the rest of the buffet and coffee selection was very good.

6

Cheryl

Sep 8, 2024

·

Stayed 2 nights

Breakfast was terrible no food 1 poor guy trying to do everything and couldn’t keep up with the volume of people. Need at least 2 people working.

6

Garry

Aug 19, 2024

·

Stayed 2 nights

The room was clean and recently renovated, and the staff were very friendly. However, the breakfast was terrible - some kind of powdered eggs, the potatoes didn't taste great either, and no milk for the tea. The wifi internet was flaky - very weak and often just cutting out. There was no place to hang towels in the bathroom, and it was unclear how to control the a/c. Also, you could only enter the property if you were travelling south on King Street, otherwise you had to go through the mall parking lot, and then cross four lanes of traffic (with no traffic lights to help you) to get to the hotel entrance.

10

Angela

Aug 18, 2025

·

Stayed 1 night

Great location Love the new renovations , staff was very happy . cinnamon buns were a delicious addition to breakfast

10

Jayne

Mar 17, 2024

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Stayed 1 night

The room was newly renovated and the bed was very comfortable. The washroom was clean and was beautifully designed. The dining area was beautiful and the food options were great. Good breakfast! I would stay there again and I would highly recommend the hotel to others.

6

Gerald

Jun 9, 2024

·

Stayed 1 night

Breakfast was terrible. Eggs were dry almost like sawdust, potatoes were so , bacon was greasy, they might have been passible if it had of been warm

8

Valerie

May 4, 2025

·

Stayed 1 night

We received a free upgrade to a suite upon arrival which was nice. Woke up early to get some free breakfast before it was over at 10am. The breakfast area was busy! People were loading up on plate fulls of free food and even grabbing more to take with them. There was one staff member fed to the wolves trying to cook and refill food as fast as it was going empty. It was evident she was extremely stressed out and no one was helping her. People kept interrupting her and asking her where more food was, to the point she couldn't even make more. We ended up walking away with no breakfast. Was kind of disturbed as we checked out at 11 to see people sitting around the lobby with plate fulls of food that they hadn't eaten yet and decided to take with them. The breakfast experience is the reason for the 4 star vs. 5 star review. I understand you can't control guests' rude behaviour, but at least have enough staff on hand to facilitate/help successfully run the free breakfast you are advertising to every one.

10

darwin

Aug 17, 2025

·

Stayed 1 night

I enjoyed my stay at the Kitchener Holiday Inn. The staff at the front desk were professional, friendly, and helpful. The room and bathroom were clean, and well arranged. The bed was very comfortable, as were the bedding, especially the long pillows. The only quibble I have was that the air conditioning was noisy at start of each cooling cycle and I eventually had to turn it off because it was disturbing my sleep. The choices for breakfast were very good and the staff did an excellent job in keeping the breakfast counter clean and well stocked. Overall my experience at this hotel was excellent.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$106
February	$112
March	$110
April	$99
May	$119
June	$119
July	$117
August	$111
September	$120
October	$125
November	$122
December	$112

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $141	18 $265	19 $317
20 $121	21 $95	22 $95	23 $104	24 $95	25 $140	26 $156
27 $98	28 $92	29 $90	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $95	2 $128	3 $148
4 $99	5 $93	6 $96	7 $93	8 $93	9 $123	10 $148
11 $99	12 $99	13 $105	14 $105	15 $135	16 $185	17 $185
18 $112	19 $115	20 $129	21 $137	22 $115	23	24 $228
25 $100	26 $103	27 $103	28 $112	29 $97	30 $109	31 $109

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Monthly average prices

About this property

Location

Room options

Premium Room

Standard Room, 2 Queen Beds, Roll-In Shower (Mobility Accessible)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room

Suite, 1 King Bed with Sofa Bed (Living Area)

Standard Room, 2 Queen Beds (Walk-In Shower)

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Kitchener Southeast by IHG

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Prices for upcoming dates