Name: Courtyard by Marriott Kitchener
Address: 2960 King Street East, Centreville Chicopee, Kitchener, Waterloo Regional Municipality, Canada, Kitchener, Ontario, CA
Price range: $125–$265 per night
Rating: 7.97

What guests think

Courtyard by Marriott Kitchener earns praise for very clean, modern rooms and consistently friendly staff, with a convenient location near restaurants and highways, while some reviews note temperature-control quirks, occasional street or event noise, and intermittent operational disruptions during renovations.

Many guests highlight comfortable beds and spacious layouts; the gym, pool, and lobby bar or bistro are appreciated. Some travelers encountered slow or limited breakfast service and found pricing high, and several mention parking access or pothole issues. Overall, it suits travelers who value updated comfort and on-site amenities, and who can tolerate the occasional logistical hiccup.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym receives praise, and the pool and lobby bar or bistro are appreciated. Some reviews note facility disruptions or closures during renovations and occasional parking access or pothole issues.

Related guest reviews

4

Ennis

Mar 2, 2023

·

Stayed 3 nights

The hotel is advertised as a top notch quality property. However, it is currently being renovated. The lobby was a mess, there is unfinished dry wall everywhere and dusty. The renovated rooms are quite nice, nice quality furniture, carpet, tv, etc. However, my room had no phone... I had to go to the hallway and use a communal phone to call the front desk. The TV had an HDMI connection available on the console it was mounted on... however, that was not connected to the screen. I had to squeeze my hand in order to connect to the screen - this may not be an issue for everyone, but I wanted to connect my laptop to the TV. There is supposed to be a pool on the property. This was advertised and influenced my decision to choose this location... however, on arrival I was informed this was also not accessible. It is a positive thing this location is being renovated, and the end result will be quite nice. The problem is the price being charged right now reflects a newly renovated hotel.

8

Kenneth

Aug 17, 2025

·

Stayed 1 night

Comfortable & quiet room, pretty much as advertised. Nice shower/bathroom with quality soaps/shampoo’s, etc. One thing that should be improved is the parking lot, lots of pot holes need fixing.

10

Johanna

Jan 7, 2025

·

Stayed 1 night

Clean, comfortable and pool was great

8

Daryll

May 23, 2025

·

Stayed 2 nights

Clean, well kept, lobby bar for those who want a cold one. Friendly staff. Had a TV issue and maintenance was sent right away and fixed issue. Great highway access and close to shopping and food choices.

10

Denise

Jan 11, 2025

·

Stayed 1 night

Staff was helpful & courteous. Even though they were hosting a hockey tournament, it was extremely busy with lots of children running around when we arrived to check in. They were very organized & we had an awesome stay. Room was 10/10. Very clean & bed was so comfortable. On Sat, I was a little disappointed that the Bistro wasn’t open for brunch. We had a lovely swim.

10

Barbara

Dec 23, 2024

·

Stayed 1 night

The gym is the best-equipped, largest hotel gym I've ever seen. One suggestion: provide better signage from the parking lot to tell people how to get to the lobby to check in before they have a key. One of your staff helped us but otherwise we would have taken our bags up the outside concrete stairs which is quite difficult.

2

Scott

Jan 23, 2023

·

Stayed 2 nights

The place was under construction…. Everything was closed , the pool the restaurant the lobby the gym, floors 1-6 closed off…. Tarps hanging everywhere

6

Lesley

Oct 16, 2025

·

Stayed 1 night

I chose this hotel so I could go swimming during my stay and there was swimming lessons going on. Very disappointing. Also there wasn’t enough pillows for us. Also super difficult to bring your luggage up after parking as you only have stairs. The front desk should have let me know to bring it in prior to parking. Room was clean and safe.

10

Henry

Aug 27, 2023

·

Stayed 1 night

Signage / wayfinding for drivers can be better. Parking space can be improved.

10

Rae Edward

Oct 13, 2025

·

Stayed 2 nights

Very clean rooms - knowledgeable staff - several dining options within a very short walking distance. The bistro at the hotel is very good for drinks, snacks as well as breakfast.

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Cleanliness

Reviews consistently describe very clean, well kept spaces and rooms. A few note lapses during busy periods or renovations, such as dust, missed service, or a stray dirty towel.

Related guest reviews

10

Kathleen

Jun 8, 2025

·

Stayed 1 night

Clean and comfortable. Staff were friendly and efficient.

10

Adam

Jan 19, 2025

·

Stayed 2 nights

Clean hotel would stay again

10

Ross

Nov 23, 2025

·

Stayed 1 night

Friendly staff and immaculate room

10

Maureen

Feb 11, 2025

·

Stayed 1 night

Rooms are well appointed, very clean, beds are comfortable and it’s was a pleasure to stay here We would definitely recommend this Hotel.

2

Nicola , b

Jan 23, 2023

·

Stayed 1 night

Hotel is under construction. So much dust. The location was unsafe. Had homeless people inside and walking around the lobby and was hanging outside smoking up. Our friend's car got broken into and my 4 year old son had the elevator door closed right on him as he was getting into the elevator. Had to pry the doors open as the elevator doors didn't automatically open. Called for help and not one staff member came to my aid. The room was okay, however, housekeeping missed a wet dirty towel and it was rolled up and kept with the clean towels. Will never go to this hotel again.

10

Christopher

May 15, 2023

·

Stayed 1 night

Was a great stay. Nice new fresh room. The lobby area was stunning. Past recent reviews claim of construction and hanging tarps, I did not witness anything like that. The areas of the hotel I visited where complete and very nice. The front desk staff at check in and check out where exception and was a quick friendly painless experience. Will definitely stay again

8

Terry

Oct 14, 2025

·

Stayed 1 night

Clean room clean hotel. Fast and freindly service.

10

smiley

Apr 16, 2024

·

Stayed 2 nights

Very clean and new looking hotel! Very nice overall!!!

4

Alan

Sep 10, 2023

·

Stayed 2 nights

In a two day stay, my room was not cleaned at all.

10

Devarajen

Jul 15, 2023

·

Stayed 1 night

Clean and well maintained

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Rooms

Rooms are modern, comfortable, and often spacious, with updated decor and good beds. Some guests report traffic noise on road-facing sides and HVAC cycling that made temperatures swing.

Related guest reviews

10

Shannon

Mar 16, 2025

·

Stayed 1 night

Beautiful renovation! Friendly and helpful staff!

6

Dave

Dec 27, 2022

·

Stayed 1 night

Have stayed here many times. Room was newly renovated and very nice. Whole building was being renovated. Check in counter was moved, restaurant not open, elevators dirty. A pipe had burst and there was no water for the first hour of our visit. Took overnight until we got hot water. WIFI was no good. Staff did give us bottles of water. Expedia website indicated some construction, but nothing like we experienced.

8

Kasey

Nov 4, 2025

·

Stayed 1 night

Room was clean and big, some noise from the street below and the air conditioner was on and off all night, when it was on it was freezing, when it turned off it was too warm in the room. Had the thermostat set to the same temp all night.

10

Elaine D

Jul 24, 2024

·

Stayed 1 night

Rooms were modern, clean and comfortable.

10

Tracy

Dec 14, 2024

·

Stayed 1 night

Love the decor and furniture in rooms. Bathrooms and rooms are modern and updated. Close to restaurants.

6

Joseph

Nov 24, 2024

·

Stayed 1 night

Couldn't seem to get Heat temperature in toom to work correctly in auto mode! Room should hit certain temp and auto cut on or off!!

8

ERIC CHI HANG

Sep 2, 2025

·

Stayed 1 night

To close to the main street.

10

RICHARD

Jul 21, 2023

·

Stayed 1 night

This a newly renovated property and no money has been spared, the rooms are spacious and very comfortable. The whole property exudes luxury. Some work outside is ongoing but near completion. The staff are very friendly and helpful.

6

Laurence

Dec 14, 2024

·

Stayed 3 nights

I did not like that the heater did not work properly at all. It very cold. It was very cold and snowy outside and at night the heater would not stay. Room would stay at 69 degrees fahrenheit. Freezing in middle of night.

10

Rick

Aug 13, 2025

·

Stayed 2 nights

Nice clean, modern, convenient property. Traffic noise is a bit much on the road facing side. AC was good as we were there during extreme heat. The one meal we had (breakfast) was good. For the price, not including toast IMO is not a good look.

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Service

Staff are widely described as friendly, accommodating, and responsive, with smooth check-in and quick maintenance help. A few guests felt noisy tournament crowds were not well controlled.

Related guest reviews

8

Judith

Aug 21, 2023

·

Stayed 1 night

The staff was exceptional ~ excellent customer service! Paul, the maintenance man, was also top notch. I experienced a small problem with the TV in my room not working. I called the front desk and he came to help within five minutes. I was very pleased with how quickly he came to help and also how quickly the problem was resolved. I will definitely stay here again when in town from the USA.

10

Robert

Jun 3, 2025

·

Stayed 1 night

I was very pleased with the courteous and friendly staff. The front desk agent was very helpful on allowing my wife and I do an early check in.

10

Mike

Oct 20, 2025

·

Stayed 2 nights

Upgraded room without question due to the noise on the floor

10

Ross

Nov 23, 2025

·

Stayed 1 night

Friendly staff and immaculate room

10

Donna

Sep 15, 2025

·

Stayed 1 night

The staff was extremely friendly and helpful.

10

Nadine

May 26, 2025

·

Stayed 1 night

Staff were fantastic

2

Karlene

Nov 26, 2023

·

Stayed 1 night

Property was beautiful. Kids loved the pool. Room was gorgeous and comfy. Unfortunately, seems as though more staff was needed. Due to many very rude, loud and inconsiderate guests our stay was terrible. Guests were running, slamming against doors until approximately 3am. Parents of said guests were too busy drinking in the lobby. The only staff seen was a man that spent most of the night riding the elevator to stop the 'guests on the loose'. I went to the desk to complain about the group of boys constantly slamming on my door and the staff was very apologetic. After the running amd slamming calmed down, music blaring in a few of the rooms began until 5am. Police should have been called, or at least for staff to help contain the kids that the parents clearly didnt bother with. We stayed one night and left, we weren't able to sleep at all. Highly recommend calling before booking to make sure there are no hockey tournaments booked there.

10

Todd

Feb 13, 2025

·

Stayed 1 night

Front desk was extremely helpful in lending phone chord.

10

Louis

Sep 27, 2025

·

Stayed 1 night

First off customer service from the front desk Agents Was amazing. Neeksha, Rishabh and Noah wereVery helpful and nice. The roons were clean and amenities close by.

10

Joseph

Nov 1, 2025

·

Stayed 1 night

Friendly and accomadating staff.

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Location

Convenient spot near highways, shopping, and many restaurants. Some road-facing rooms pick up traffic noise.

Related guest reviews

8

Daryll

May 23, 2025

·

Stayed 2 nights

Clean, well kept, lobby bar for those who want a cold one. Friendly staff. Had a TV issue and maintenance was sent right away and fixed issue. Great highway access and close to shopping and food choices.

10

Chad

Apr 20, 2024

·

Stayed 1 night

Room is up to date and clean with a good location near restaurants.

10

Amedeo

Jun 2, 2024

·

Stayed 1 night

Location

8

Tammy

Jul 22, 2024

·

Stayed 1 night

Convenient location to shopping and restaurants

8

ERIC CHI HANG

Sep 2, 2025

·

Stayed 1 night

To close to the main street.

10

Jane

Aug 14, 2025

·

Stayed 1 night

Hotel was nice and convenient eatery next door.

10

Cori

Apr 30, 2025

·

Stayed 1 night

Beautiful room & perfect location for our trip.

10

Jackie

Dec 22, 2024

·

Stayed 1 night

Great location with comfortable and clean rooms!

10

Rick

Aug 13, 2025

·

Stayed 2 nights

Nice clean, modern, convenient property. Traffic noise is a bit much on the road facing side. AC was good as we were there during extreme heat. The one meal we had (breakfast) was good. For the price, not including toast IMO is not a good look.

10

Isaac

Sep 17, 2025

·

Stayed 2 nights

Good for business and convenient access to local organizations

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AI-generated summary based on recent guest reviews

Dining

On-site bistro and lobby bar offer drinks, snacks, and breakfast, and nearby restaurants are popular. Multiple reviews mention slow or limited breakfast service and prices that feel high at times.

Related guest reviews

10

Tracy

Dec 14, 2024

·

Stayed 1 night

Love the decor and furniture in rooms. Bathrooms and rooms are modern and updated. Close to restaurants.

10

Ronald

Oct 13, 2025

·

Stayed 1 night

Great place to stay; staff are all fantastic! Charcoal Steak House is great; try Del's Italian Kitchen is a nice place to relax and eat too much home cooked food. See you next year for Oktoberfest

10

Denise

Jan 11, 2025

·

Stayed 1 night

Staff was helpful & courteous. Even though they were hosting a hockey tournament, it was extremely busy with lots of children running around when we arrived to check in. They were very organized & we had an awesome stay. Room was 10/10. Very clean & bed was so comfortable. On Sat, I was a little disappointed that the Bistro wasn’t open for brunch. We had a lovely swim.

8

Richard

Jul 20, 2025

·

Stayed 2 nights

It was a hood experience, but found the restaurant very expensive.

8

Mark

Feb 26, 2024

·

Stayed 1 night

Excellent property and good amenities. However the breakfast which was included in our package had no clear direction and seemed somewhat disorganized. Otherwise was a great stay.

10

Rae Edward

Oct 13, 2025

·

Stayed 2 nights

Very clean rooms - knowledgeable staff - several dining options within a very short walking distance. The bistro at the hotel is very good for drinks, snacks as well as breakfast.

10

Michael

Aug 10, 2025

·

Stayed 1 night

Breakfast service was slow but food was good

10

RACHELLE

Dec 30, 2023

·

Stayed 1 night

We only stayed one night but it was clean and comfortable. The restaurant needs work though

10

Rick

Aug 13, 2025

·

Stayed 2 nights

Nice clean, modern, convenient property. Traffic noise is a bit much on the road facing side. AC was good as we were there during extreme heat. The one meal we had (breakfast) was good. For the price, not including toast IMO is not a good look.

8

Konstantin

Feb 23, 2025

·

Stayed 1 night

It’s a nice, newer hotel. Room was clean and everything was taken care of. Downside is their breakfast spot is super understaffed. There was only one girl trying to ring things in, serve tables and make Starbucks coffee. Everyone was waiting for a long time and while we could she was trying very hard - no clue how management thinks it’s one person job. Should be at least two during rush hour in morning

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AI-generated summary based on recent guest reviews

Month	Average price
January	$151
February	$154
March	$154
April	$154
May	$161
June	$156
July	$141
August	$157
September	$152
October	$150
November	$153
December	$136

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $177	18 $247	19 $254
20 $125	21 $174	22 $194	23 $194	24 $152	25 $166	26 $191
27 $135	28 $169	29 $169	30 $169

Su	Mo	Tu	We	Th	Fr	Sa
				1 $169	2 $198	3 $198
4 $147	5 $184	6 $191	7 $206	8 $184	9 $191	10 $191
11 $154	12 $154	13 $206	14	15	16 $221	17 $235
18 $213	19 $228	20 $257	21 $257	22 $243	23 $265	24 $265
25 $154	26 $213	27 $213	28 $213	29 $191	30 $191	31 $191

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Hearing Accessible (Transfer Shower)

Room, 1 King Bed

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Studio, 2 Queen Beds

Studio, 1 King Bed with Sofa Bed

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub)

Room, 2 Queen Beds

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Courtyard by Marriott Kitchener

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Prices for upcoming dates