Is parking available at the property?

Limited parking is available onsite.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM for a fee of approximately GBP 15.00 for adults and GBP 9.00 for children.

What are the standard check-in and check-out times?

Check-in time is from 3:00 PM, and check-out time is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is situated in the historical district of Salisbury, within a 15-minute drive of New Forest National Park and Stonehenge. It is 0.5 mi from Salisbury Cathedral and 0.3 mi from Salisbury Arts Centre.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

The Merchant's House Hotel in Salisbury

Average nightly price at The Merchant's House, BW Signature Collection by month, last 12 months (USD)
Month	Average price
January	$82
February	$81
March	$96
April	$107
May	$124
June	$143
July	$136
August	$141
September	$138
October	$103
November	$88
December	$98

What guests think

Across recent reviews, The Merchant's House, BW Signature Collection is praised for its central Salisbury location, friendly staff, and generally clean, comfortable rooms, with many guests enjoying a well-regarded breakfast and a complimentary welcome drink at the bar.

Parking is limited and first come, first served, and the property has no lift, with a quirky layout over several old buildings. Room size and noise vary, with some compact spaces and occasional street or neighbour noise, though others report quiet stays and effective soundproofing. A few comments note dated features or musty smells, and occasional shower or bathroom quirks. Expect a characterful, city-centre stay with warm service and a strong breakfast, best for travellers comfortable with stairs and flexible about parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Historic, joined buildings with an on-site bar and a noted welcome drink. Parking is very limited and first come, first served, and there is no elevator.

Related guest reviews

10

John

May 25, 2024

·

Stayed 1 night

A good hotel, clean and well maintained with very pleasant staff. Room was spacious with tea/coffee and water in the room. No evening dining, but plenty of options within 5 minutes. There is a bar. The self serve Breakfast was really good. The only downside is the car park is quite small and can only accommodate a few cars

4

Kim

Sep 13, 2025

·

Stayed 2 nights

Very expensive stay and disappointed on arrival to find the guest parking was liited to 8 cars! This should be clearly stated as the listing was deceptive. The hotel is old and tired - there were no unused electrical sockets available, small room, no view, the corridor lighting shone under the door and the air con was noisy so disrupted sleep. Good breakfast is the only positive from this overpriced break.

10

Helen

Feb 20, 2024

·

Stayed 1 night

Efficient reception service and very comfortable stay . Complementary drink from the bar on arrival was a nice touch . Very small car park but a multi storey car park is available a few minutes walk away at a minimum price for an overnight stay . Breakfast seemed expensive at £15 but there are plenty of options on the doorstep

8

Nan

Oct 9, 2025

·

Stayed 3 nights

The hotel is well located for walking to the sites of Salisbury. There is a small parking lot that is a bonus if you can get a spot. There is no elevator so if you have mobility issues (or a lot of luggage) I suggest coordinating with reception before arrival. We thought the breakfast staff were particularly hospitable.

8

MARTIN

Jul 8, 2024

·

Stayed 2 nights

The staff and facilities were excellent, as was the breakfast. The Hotel was well appointed, clean, well organised and had character. On the downside, parking is limited and awkward in manoeuvring; only about 8 or 9 usable spaces, then it’s off to an expensive public car park. There is a nightclub opposite so on our Friday and Saturday night stay, we were able to enjoy their clients’ revelry until the early hours from our front-facing room. The room itself was good, but lacked storage space for unpacking and, with no lift available, the 36 stairs and a confusing maze of corridors, steps and fire-doors made for a difficult arrival and departure with luggage. In the event of a fire, I’m not sure we’d find evacuation that easy. So, a very nice hotel with excellent staff but not sure we’d return for the negative aspects.

10

Alma

Jul 11, 2025

·

Stayed 1 night

The staff were very friendly and explained everything very well. We spent one night there and it was lovely. The hotel location it's great, close to the market, Salisbury Cathedral, pubs and restaurants. Carpark spaces are limited but we arrive at the right time and managed to charge our EV at a reasonable price.

6

MarilynBill

Apr 21, 2025

·

Parking is an issue. Ad says Parking included but there are only 8 spots for 37 units, accessed on a first come first serve basis. Otherwise you have to pay to park on the street or at a car park 10 minutes away. An hour after we arrived, we got a parking ticket. Need to update your ad about the parking situation. It should say “limited parking available”.

10

Evelyn

Dec 5, 2023

·

Stayed 1 night

No elevator but staff very willing to carry bags up to or down from the room. Staff were excellent. Very close to shops for walking lots of eating options Nice touch providing on arrival a free drink from the bar

8

graham

Aug 6, 2024

·

Stayed 1 night

City centre. Had to park on the street, as small car park behind was full and pay from 8am while we had breakfast.

10

Paul

Oct 19, 2024

·

Stayed 1 night

A very reasonable choice, but with some limitations. There is limited parking on site, but I got a spot. The room was fine, but did not have a fridge. The bar was reasonable but had a limited selection of beers on tap.

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Cleanliness

Rooms and public areas are generally very clean and well kept. A few reviews mention issues like musty odours, residual smoke smells, or isolated pests/housekeeping lapses.

Related guest reviews

8

Steven

Jul 29, 2025

·

Stayed 1 night

This hotel is reasonably nice, and clean. The room smelled like a smoker had recently stayed there, woke up very congested. The staff was great.

10

Karl

Nov 11, 2025

·

Stayed 2 nights

I had a very solid stay here. The staff were welcoming and efficient, and my single room was spotless and comfortable. The windows have excellent soundproofing; while I can't confirm if it muffles the weekend noise from the nightclub across the road, it was quiet during my weeknight stay. All this for £52 per night is a great value.

6

Choy Kut

Jun 2, 2025

·

Stayed 2 nights

Room is reasonably sized. Good cleaning services. Staff are friendly and helpful. Bathroom ventilation a bit under par. Quite moist after a shower. Property is old and layout of rooms is bizarre. Difficult to find your room.

6

sharon.l

Aug 17, 2025

·

Stayed 2 nights

The hotel was amazing considering it was built in the 1400's. The staff was very nice. The room was decent although the bed was a little too soft for me. The welcome drink of 50% off was a nice surprise. The walls were a little thin, and someone above me was clomping around. The biggest problem that I had was the bed bugs. I got bitten the first night but wasn't sure exactly what was going on. The second night left no doubt. I went down to reception to ask for another room, but they were fully booked. My friend and I had to stay up all night and pay extra to catch an earlier train, ruining our day out in Salisbury. In the morning, the woman at reception said that they would be refunding my money. I hope that everything gets straightened out as, in general, it's a nice place to stay.

10

Elizabeth

Jun 8, 2025

·

Stayed 3 nights

Room immaculate and really comfortable.

10

Jane

Mar 27, 2025

·

Stayed 2 nights

Nice clean well equipped rooms, very good breakfast. Excellent small hotel in centre of town

10

James

Oct 28, 2025

·

Stayed 3 nights

Room was spotless. Staff lovely, breakfast good. Whats not to like.

8

Peter

Nov 17, 2025

·

Stayed 2 nights

The room was very clean and everything worked

10

Darren

Apr 17, 2025

·

Stayed 1 night

Basic room but they got the basics right. Quiet, clean. Very comfortable bed, good shower, decent breakfast. That'll do me.

6

Donna

Aug 1, 2025

·

Stayed 1 night

Nice but the room smelt a bit musty.

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from compact to spacious and comfortable, with some modern updates, A C in many, and building quirks like uneven floors and maze-like access with showers over deep baths. Noise experiences vary from thin walls or street nightlife to quiet, well soundproofed stays.

Related guest reviews

10

Karl

Nov 11, 2025

·

Stayed 2 nights

I had a very solid stay here. The staff were welcoming and efficient, and my single room was spotless and comfortable. The windows have excellent soundproofing; while I can't confirm if it muffles the weekend noise from the nightclub across the road, it was quiet during my weeknight stay. All this for £52 per night is a great value.

10

Paul

Jun 16, 2025

·

Stayed 1 night

Great location, easy to walk around Salisbury. Parking in road was chargeable during day. Good advice from reception. Breakfast was decent. Showers were great. Rooms a bit squashed into an old building. So plenty of steps and a maze of corridors! Overall really good.

8

Michael

Aug 6, 2024

·

Stayed 1 night

Nice location, room was a little small but did have A/C, breakfast staff where 1st class service and breakfast 10/10

10

Mary

Sep 28, 2025

·

Stayed 1 night

Lovely room, comfortable, clean, quiet. Friendly and helpful staff. Good location very close to town, there's a bar opposite the hotel but no noise affected. No parking was available but we were lucky to find one at the front of the hotel (street parking).

8

Alison

Oct 13, 2025

·

Stayed 3 nights

Lovely staff, very friendly and helpful. Breakfast was very good. Position of hotel is great for exploring Salisbury and very quiet at night. The only thing that let it down for me was the size of our room. I had to clamber over the bed to get in and out as the bed was up against the dressing table. Could also do with a walk in shower instead of a bath, which was very high and difficult to get in and out of safely. But overall we really enjoyed our stay.

8

Alberto

Mar 24, 2025

·

Stayed 1 night

The floor was tilted.

6

Christopher

Aug 27, 2025

·

Stayed 2 nights

The restaurant looked amazing. Unfortunately, we didn’t even try it because of how bad the room was. Uncomfortable bed. Floors uneven and creaky. If you’re remodeling an old place, either go all in on making it “vintage” or go all in modernizing. Desk personnel were not very friendly or helpful. Did have parking but tight and filled up quickly. Walkable to the Cathedral and other sights.

8

Alun

Apr 22, 2024

·

Stayed 1 night

Nice place, nice staff, clean - but soundproofing very poor indeed. We could hear the two people in the next room talking (not shouting, not being loud) clearly enough to have joined their conversation. Yes it's an old building (which they do mention on their website) but it is near impossible to get a good night's sleep because of the very poor soundproofing (which they accept but don't put on their website)

8

Rachel

Nov 25, 2023

·

Stayed 1 night

Good for the price but not the quietest at night due to the location.

6

Mark

Nov 10, 2025

·

Stayed 1 night

The service was friendly, but unfortunately our room was very musty and you could see this as damp near the window. Internal bathroom with no way of opening external windows and maybe little surprise, but not a nice way to walk into a room. The room we had was on the road, which is fine, until you realise at 1am there is a nightclub opposite the window and at 3.30am when everyone piles out onto the street, meant a very poor nights sleep.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful and professional across reception, bar and breakfast, with thoughtful touches and local advice. A few guests reported unwelcoming or inattentive front-desk encounters.

Related guest reviews

10

Sally

Apr 7, 2024

·

Stayed 2 nights

Great hotel in the middle of Salisbury. All the staff were very friendly and really helpful, particularly the breakfast waitress and chef. The cooked breakfast, with the chef’s special omelette a twist was excellent

10

Nicola

Nov 22, 2023

·

Stayed 4 nights

The reception staff are wonderful. Even going out of her way to call me when a car parking space became available so i could move my car off the road. I wish i had got the lady's name as she deserves a special mention.

10

Barbara

Sep 1, 2024

·

Stayed 1 night

Parking difficult but staff were very helpful and went above and beyond to make our stay pleasant

10

Sylvia

Oct 12, 2023

·

Stayed 2 nights

The staff was terrific. They made sure we got a taxi upon leaving and started breakfast early so we could eat before heading to the station. The room was very nice and well set up. Throughly enjoyed our stay.

10

Bente Iren

Aug 1, 2023

·

Stayed 2 nights

Friendly, helpful staff who addressed an issue with a slamming fire door in a quick and efficient manner. It’s also a nice gesture that they offer a complimentary drink in the hotel bar. Rooms were nice with a personal touch. Will definitely stay here again if we are ever in Salisbury.

6

Kevin

Sep 11, 2025

·

Stayed 3 nights

An ok stay , receptionist could at least look up from her phone and acknowledge customers when they walk into the hotel . Parking is limited but rooms are comfortable and well soundproofed .

10

David

Nov 27, 2023

·

Stayed 3 nights in November 2023 while I was visiting my brother and sister-in-law. Couldn’t fault the hotel for its cleanliness, nice and quiet and very convenient for the railway station, town centre and Salisbury Cathedral. But the best thing was undoubtedly the friendliness of the staff. Don’t think I’ve ever felt so welcomed in any hotel I’ve ever stayed at. Will definitely stay there again the next time I am in Salisbury.

10

Emma

Oct 29, 2025

·

Stayed 1 night

Good location for exploring Salisbury. Parking was a great bonus for the location. Staff were all helpful and friendly, especially the staff doing breakfast. Breakfast was fresh with a great selection. Our room was clean and well stocked.

8

M P

Aug 20, 2025

·

Stayed 2 nights

Very friendly staff on the desk and in the restaurant. The location was very central and great for exploring the city. We would stay there again

8

CL

Feb 27, 2025

·

Stayed 2 nights

Lovely immaculately clean room, we requested for a quiet room and that’s what we got. The only niggles, we’re that there was only a limited selection of tea and coffee and the young girl on reception when we booked in was unfriendly and not very helpful.

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Location

Central and walkable for Salisbury sights, shops and the Cathedral, with easy access to Stonehenge transport. Some front-facing rooms report late-night noise from nearby bars or a nightclub.

Related guest reviews

10

Tat-Lam

Jun 13, 2024

·

Stayed 1 night

The front facade is deceiving as it hides a delightful quaint country escape, run by a fantastic family and excellent staff. The room was recently updated, quite a good size, and very comfortable. Firm comfy mattress, welcome drink at the bar, walking distance to the heart of Salisbury with included “first come first served” parking made this a very delightful visit for me. I would stay here again if in the area.

10

Michelle

Oct 26, 2025

·

Stayed 1 night

Lovely stay in the Merchants Room. Hotel well located, walked from here to Salisbury Cathedral. Breakfast was excellent.

10

Reginald

May 16, 2025

·

Stayed 1 night

It seems to be a group of old buildings joined together so hallways and stairs go in all different directions. It was a bit of a challenge finding our way to our room, but great fun at the same time. The people we've talked to have been friendly and helpful. It’s easy walking distance to the cathedral, shopping and parks.

10

James

Nov 12, 2025

·

Stayed 1 night

Clean room, lovely staff, central location. Whats not to love.

8

Christopher

Oct 31, 2024

·

Stayed 2 nights

Nice place to stay, excellent location for Salisbury centre

8

Alan

Aug 1, 2025

·

Stayed 2 nights

The layout of the Hotel is rather confusing, but that is understandable considering the cacophony of the buildings it is housed in. Pleasant and welcoming staff and an excellent location to walk around Salisbury.

10

Marc

Jan 30, 2025

·

Stayed 3 nights

Great hotel in a great location, plenty of things to do all in just a short walk away

10

Liese

Jul 3, 2025

·

Stayed 3 nights

It is in an excellent location for sightseeing in Salisbury. The room was large bright and comfortable although we could have used a place to set our luggage. It is an historic building which makes it quirky and a little rambling to navigate and the lack of an elevator makes handling luggage a challenge. That staff is upbeat and very helpful. The restaurant next door is terrific.

10

Hope

Sep 7, 2023

·

Right in the center of town, which is fairly quiet at night. Easy walk to the cathedral plus the tour bus stop for Stonehenge.

10

Elizabeth

Apr 24, 2025

·

Stayed 2 nights

We stayed at this hotel for two nights visiting Stonehenge and Salisbury Cathedral, and highly recommend! It's very comfortable, and getting up very early in the morning to drive to Stonehenge we met another group in the lobby about to do the exact same thing! It's a short walk to the Cathedral, and there's plenty of food options nearby.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and cooked to order eggs, with standout omelettes and attentive staff. Evening dining is limited or unavailable on site, but there are plenty of nearby options.

Related guest reviews

10

John

May 25, 2024

·

Stayed 1 night

A good hotel, clean and well maintained with very pleasant staff. Room was spacious with tea/coffee and water in the room. No evening dining, but plenty of options within 5 minutes. There is a bar. The self serve Breakfast was really good. The only downside is the car park is quite small and can only accommodate a few cars

10

Mark

Oct 19, 2025

·

Stayed 2 nights

As always, a great stay. Helpful staff, great breakfast, good position. Better than the alternatives.

10

Sally

Apr 7, 2024

·

Stayed 2 nights

Great hotel in the middle of Salisbury. All the staff were very friendly and really helpful, particularly the breakfast waitress and chef. The cooked breakfast, with the chef’s special omelette a twist was excellent

10

Jane

Oct 20, 2025

·

Stayed 2 nights

Best buffet breakfast, eggs cooked perfectly to order. All the staff friendly and helpful. Accommodation perfect, comfortable, clean everything we needed.

6

Alison

Aug 16, 2024

·

Stayed 2 nights

I chose the hotel because of the location, which is fairly central, and because it said it had free parking. It does not and I had to use a nearby multi storey at an added cost of about £20. The decor is a little tired and shabby. The breakfast was disappointing, with little choice for a buffet. I would not recommend the hotel.

10

Lee

Nov 30, 2024

·

Stayed 1 night

The chef does one hell of a Massala omelette!!

10

Kathryn

Dec 21, 2022

·

Stayed 1 night

This is our 4th stay at the Merchant House and it is a lovely welcoming hotel. The staff are friendly and attentive and the rooms are great. All a good size and beautifully decorated and furnished. The bar is a bonus and the free welcome drink is a nice touch. The breakfast is always delicious with a very good chef who likes to check that the guest is completely happy. It is also only a short walk into the city. We have always been able to park on site for free but there is also a car park across the road, should you need it. All in all a great place to stay.

8

John

May 16, 2024

·

Stayed 2 nights

Well situated within very easy walking distance of all main sites. Hotel room spacious and very clean but with lack of draw space to store clothes. Friendly staff but no dinner facilities.

10

Rachel

Mar 28, 2025

·

Stayed 2 nights

Good central location with free parking made it easy to explore the main Salisbury sights and shopping areas. The hotel staff were very helpful and friendly. The breakfast was delicious, with lots of choice and good quantities

10

MRS MARY L

Jan 18, 2024

·

Stayed 2 nights

Excellent. Near everything in town. Breakfast eggs cooked to order, plus hot and cold buffet.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $120	2 $79	3 $101	4 $97	5 $121	6 $111	7 $162
8 $76	9 $80	10 $91	11 $111	12 $91	13 $100	14 $121
15 $76	16 $80	17 $91	18 $91	19 $80	20 $112	21 $142
22 $76	23 $80	24 $91	25 $91	26 $80	27 $111	28 $142
29 $80	30 $80

The Merchant's House, BW Signature Collection

Prices for The Merchant's House, BW Signature Collection

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed

Deluxe Room, 1 King Bed (Larger Room)

Classic Room, 1 Twin Bed

Standard Room, 1 King Bed (Theme Room)

Suite, 1 King Bed, Courtyard Area (With Sofabed)

Deluxe Room, 1 King Bed

Classic Room, 2 Twin Beds

Classic Room, 1 King Bed

Guest reviews of The Merchant's House, BW Signature Collection

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Merchant's House, BW Signature Collection

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $127	22 $119	23 $137	24 $179
25 $99	26 $149	27 $151	28 $152	29 $142	30 $127	31 $129