Name: Toll House Hotel Los Gatos
Address: 140 South Santa Cruz, Los Gatos, California, United States of America, Los Gatos, California, US
Price range: US$190–US$572 per night
Rating: 8.5

What guests think

At Toll House Hotel Los Gatos, reviewers repeatedly highlight the highly walkable downtown location and generally friendly staff, while noting dated areas and limited amenities, including frequent restaurant/bar closures and a very basic breakfast that sometimes runs out.

Rooms are often clean and comfortable, but feedback mentions thin walls, occasional maintenance issues, and mixed bed comfort. Service ranges from warm and accommodating to slow or unresponsive, with some complaints about delayed room readiness and handling of noise or outages. Parking and EV charging are appreciated. Best for travelers prioritizing walkability over full-service amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like easy parking and plentiful EV chargers, and a few mention an outdoor gym. Repeated comments note limited on-site amenities, with bar/restaurant closures or reduced hours and occasional maintenance issues such as an out-of-order elevator or garage flooding.

Related guest reviews

4

Matt

1 Aug 2025

·

Stayed 1 night

Restaurant closed. Construction noise at 5am. "Celebration of life" event in the lobby all afternoon/evening

6

Joseph

7 Aug 2025

·

Stayed 1 night

Property is very clean and staff are very friendly. Outside of the hotel being very clean and new, the amenities are very minimal.

8

Fallon

30 Sept 2025

·

Stayed 1 night

Clean room, half bottle of wine given at check-in, room unit for heat/air conditioner was efficient and not loud, comfortable bed and pillows, Loved the outdoor gym.

10

James

18 May 2023

·

Stayed 2 nights

A nice, genteel place to stay, a little tattered but well operated. They have a great fitness center, too, and they have free Tesla chargers in the garage. I will book again but will not use hotels.com. Hotels.com was a bit deceptive in pricing, did not include the hotel service charge. That kind of thing is not appreciated.

6

Thomas

2 Jan 2025

·

Stayed 1 night

Everything was just adequate. Not great and not good but OK. Elevator was out of order so we had to carry luggage up the stairs, which was only a problem because it was New Year’s Eve and my female companion was wearing heels (we had three bags and I could only carry two.) The shower hadn’t been properly cleaned (see photon- eeeeww!). And there were no glasses in the room so we had to drink our champagne out of paper cups.

10

Nell

24 Mar 2024

·

Stayed 1 night

Booked a room for a night since I was hosting a fundraiser for my daughter’s school Nextdoor at Hapa’s. This was perfect because I could just walk up to the room after a night of fun with our school! The room was clean, comfortable, and had a balcony. Complimentary wine and cookies at check-in was a perk, and complimentary breakfast items in the morning was nice. The price was affordable and the location was great! Con: the key readers to get into our room/gym didn’t work sometimes Con: the floors/ceiling are thin and you can hear footsteps from the floor above you, it was daytime though, so I wasn’t bothered, but I thought it was worth mentioning. Con: wish there was a pool/jacuzzi

8

Keith

30 Sept 2025

·

Stayed 3 nights

Great location downtown. Love the outdoor courtyard common area. Free parking is always nice and 10+ EV chargers.

8

William

13 Apr 2025

·

Stayed 2 nights

I wish the bar was open.

6

Reed

21 Apr 2025

·

Stayed 3 nights

Kitchen closed. Bar closed. At times it was hard to find staff. No bedside charging nor outlets.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms and common areas. Others report inconsistencies, including dusty or dirty rooms, stained linens, and upkeep issues like odors or shower cleanliness.

Related guest reviews

8

Laurel

6 Feb 2025

·

Stayed 2 nights

Very nice and quiet place to stay. Bed was comfy and room clean. Only negatives were the bathroom tile was slippery and I slipped out of the shower and fell on my back...ouch! The faucet is set so that the water comes out on the counter or is hard to get your hands under without making a mess. The door extra lock that I always lock was missing. Super easy parking!

10

David

11 Sept 2025

·

Stayed 1 night

The staff were friendly and helpful. Our room was spacious, clean and comfortable. The hotel properly overall was very nice and in very close proximity to restaurants, shopping and nightlife. We will stay again.

10

Sharon

26 Aug 2023

·

Stayed 1 night

Hotel was very clean, bathroom very clean! Very friendly staff!! Great location!! I really liked the pillows I had a good night sleep!!!

2

Bert

24 Jul 2023

·

Stayed 1 night

Rented the room for my girlfriend’s birthday, next morning the “breakfast “ they offered was completely gone due to according to them one family wiping it out. But hey it’s cool because I was told I can go to some bagel shop and get my own breakfast…. And to make things even worse, as we gathered all our belongings we noticed that our blankets that we used to cover ourselves had blood stains all over them! I was not only disappointed with Toll house hotel, I’m disgusted!!

10

Rachael

15 Jul 2025

·

Stayed 1 night

The hotel was in an excellent location. The room was very clean and the staff were great

6

John

20 Oct 2025

·

Stayed 2 nights

Bedroom was pretty dirty, lots of dust, splashes on mirrors, our room was not cleaned or replenished on second day. Large bedrooms with new carpets and fittings, however hallways smelt like wet carpet. We complained, nice receptionist gave us fresh towels etc but did not resolve our grievances. Stayed in better motels to be honest. Attached restaurant and bar closes at 9pm so no food or beverage offerings after that, despite being marketed as a tavern. Location is great, parking, and recharging your car but at this s price I could not recommend.

10

Joel

17 Jul 2023

·

Stayed 2 nights

We really enjoyed our stay, the service was terrific, the room and amenities were very nice. The only critique is the lack of upkeep. It is showing it's age and seems like some paint and small repairs would make its 4 star start.

6

Thomas

2 Jan 2025

·

Stayed 1 night

Everything was just adequate. Not great and not good but OK. Elevator was out of order so we had to carry luggage up the stairs, which was only a problem because it was New Year’s Eve and my female companion was wearing heels (we had three bags and I could only carry two.) The shower hadn’t been properly cleaned (see photon- eeeeww!). And there were no glasses in the room so we had to drink our champagne out of paper cups.

10

Madalena

24 Aug 2024

·

Stayed 1 night

The staff were very helpful and friendly. The rooms were comfortable and very clean. It’s in a great location as well right by all the shops in downtown Los Gatos. Would love to come back soon

6

Elzbeth

7 Sept 2025

·

Stayed 1 night

It’s old hotel, not clean. Needed to use my sandals to take a shower and walk around the room.

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Rooms

Rooms are generally comfortable and sometimes spacious, though several are described as small or basic. Noise from thin walls or nearby areas, A/C or thermostat problems, and mixed mattress comfort are recurring concerns; some rooms have pleasant views or balconies.

Related guest reviews

10

David

11 Sept 2025

·

Stayed 1 night

The staff were friendly and helpful. Our room was spacious, clean and comfortable. The hotel properly overall was very nice and in very close proximity to restaurants, shopping and nightlife. We will stay again.

10

Beth

31 Mar 2024

·

Stayed 2 nights

Our room was very comfortable. The sheets were amazing. It had an amazing view of the mountains. The parking was fantastic. It was very easy to walk the darling town. It was very easy hyway acess. All in all very convenient.

4

aaron

26 Feb 2024

·

Stayed 1 night

The bed in the room was so hard that my wife and I got very very little sleep. We are not old or out of shape, and that bed had us both in pain all night long. With 4 kids in our home, we very very rarely get a chance to go anywhere. However, I had $81 in points, so we decided to take one night for ourselves. We live 3 hours north of Los Gatos, but we love the town. It’s peaceful and quiet, and our primary goal on these rare and short trips is to catch up on much needed sleep and relaxation so Los Gatos is great. Toll House came recommended on Hotels.com, so we decided to use my HARD EARNED points to get a nice room and relax together before coming home to our stressful environment. We are both more exhausted than when we left. It feels like we wasted our one chance this year to get away on a cheap, hard bed. The hotel is nice, the room was acceptable, but the most important thing, the bed, was beyond bad. By the way, my wife and I own a mattress store, so we know a cheap spring mattress when we feel one. I will never stay there again, and I’m not even sure if I will books through hotels.com again. The reward point system was degraded to a worse program. It takes forever to earn enough points to matter, and then you can just waste those hard earned points on bad stays.

8

Kimberly

15 Jul 2024

·

Stayed 1 night

We got upgraded to a balcony room but the balcony door to the outside didn’t close and was only held shut by a security chain.

8

William

24 Aug 2025

·

Stayed 2 nights

We enjoyed our stay here. The location is great, right in downtown with many shops and restaurants. The room is well appointed with a split bathroom. The only annoyance was the a/c unit. Loud and the cold air blasts directly on the bed.

8

Ellen

11 Mar 2024

·

Stayed 1 night

This is such a lovely spot in Los Gatos. It’s easy to walk everywhere and it’s quiet at night. Unfortunately the beds are not very comfortable (but if you like a super firm mattress with no cushion it will suit you fine). Nicest front desk staff, though, and very reasonably priced (which is a trade off with needing to bring your own mattress topper…)

6

Criselda

7 Dec 2025

·

Stayed 2 nights

The thermostat in the room was not consistent. The room was chilly most of the stay when it should have been toasty. Called the front desk from the room phone to check out. Rang about 10 times then someone hung up. Called again no answer. Called from my cell phone after the 5th ring it was picked up. I let them know I tried calling from my room with no acknowledgment of the attendant. I would not return to this establishment.

6

Katerina

19 May 2024

·

Stayed 1 night

Walls are paper thin. Had a terrible night’s sleep between the people jogging back and forth on the floor above all night and the zoo animal like copulating in the room next door. Expected better privacy and insulation for the price of the stay. Bummer, because the hotel is nice in itself.

2

Stephanie

26 Jun 2024

·

Stayed 1 night

Super mad at Expedia for misrepresenting the room. We paid for a 418sf premium room and it’s barely 250sf and far from premium. Dated. Old. 1 sink. Crappy bath. Dinky balcony overlooking parking lot and west facing full sun. Limited tv channels. No one answered the front desk calls.

8

Dominic

2 Aug 2025

·

Stayed 1 night

Aesthetics of a Holiday Inn - spartan accommodations - plain room - upgraded to a balcony/ problem was view was of water treatment equipment and parking lot -

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Service

Staff are frequently praised as friendly and helpful, with smooth check-ins noted. However, multiple guests cite slow responses, understaffing, poor handling of noise or power outages, and delays in room readiness or requests.

Related guest reviews

6

Kevin

12 Jun 2025

·

Stayed 2 nights

Hotel was in a nice location and room was fine. Lower star rating because of poor customer service. We had a power outage the morning we checked out and were planning on staying up until check out (to walk around town). We left around 8 am instead due to the outage. When I asked about compensation, the manager just said it was not their fault and there would be no compensation. The response was absent an apology or empathy. That's just basic customer service.

2

Salvador

19 Mar 2023

·

Stayed 1 night

From 130 am the people in the room above us were screaming at each other, shouting, banging around.. I called the front desk non stop from 2-3am and got no answer.. obviously the desk clerk was sleeping better than us. Called the bellman, no answer, considered calling the police because it sounded at times like someone was shrieking. Drunken, loud guests should not be allowed to continue disrupting other people who are trying to sleep. I will never stay here again and will definitely spread the word about the lack of nighttime staff. Felt quite unsafe

6

Sheri

19 Sept 2025

·

Stayed 4 nights

I have stayed at this hotel many times but 3 weeks ago, when staying there for 4 nights, we endured and reported our experience and it fell on deaf ears. The hotel was hosting to very loud activities on a Friday night AND Saturday night. Our room was just off the front lobby and these groups of people were so obnoxiously loud that my husband finally went to the front desk wearing his pjs asking for assistance. The guy said he was just getting ready to get off but he would say something, he did NOT. The following night, same scenario! My husband finally went to talk to the people gathered outside just two doors down. Clueless! I get it, they were most likely drunk but there’s no way the hotel employees couldn’t hear them and should have acted on the behalf the other guests! Upon check out we recapped our less than nice experience with the front desk and there was an “I’m sorry you had a bad experience” but nothing beyond that. I was hoping for a manager to reach out but still nothing. I decided to write an honest review. Toll House should have offered much better guest service.

6

Suzan Leslie

6 Dec 2023

·

Stayed 1 night

This hotel is overpriced and understaffed., I waited at check in for 10 minutes for anyone to show up at the reception desk. My television did not work in my room and they did not know how to fix it.:( Location is good.

10

Andrew

13 May 2024

·

Stayed 1 night

Probably one of the best checkin experiences i have had in terms of friendliness and efficiency. The stay was also great - the hotel itself is pleasant, stylish, and very comfortable. I definitely would book this hotel again.

4

Brett

2 Sept 2025

·

Stayed 1 night

Booked double queen room for family of 4. Checked in and that room was not available as it was oversold. Placed in a single king room with fold out couch and roll away. Fold out couch has disgusting stain on the mattress. Asked for another roll away. “Sorry, we are out of roll aways.” All of this at 11pm. Total disaster. Front host did the best she could and was friendly.

6

Kristine

21 Apr 2024

·

Stayed 1 night

We tried to check in at 3:00 but were told to wait because they were behind in getting rooms turned over. We sat down in the lobby and the next guy who came in was told the same thing but when he said he needed the room because he had to be somewhere he was given a room right away. Somehow they magically made a room ready for him? Not cool. Plus, there were two wedding parties there and the teo front desk people kept disappearing. The room was ok. Small, but clean.

10

Monica

2 Nov 2025

·

Stayed 1 night

Everything was great. Very nice and helpful staff. Let us check in early which was very helpful. Had to drive quite a way to a class reunion. I would stay at the hotel again. Thank you!

10

Lisa

22 Mar 2023

·

Stayed 1 night

The staff was so friendly and kind. Very smooth check in process.

4

Heather

13 Aug 2024

·

Stayed 2 nights

Room wasn’t ready until after 4:30 . The key wouldn’t work took over 30mins to get it fixed. Took hours to get extra towels Service was really bad

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AI-generated summary based on recent guest reviews

Location

Consistently praised downtown location that is walkable to restaurants, shops, parks, and trails, with convenient freeway access. Many guests find it safe and quiet.

Related guest reviews

10

David

11 Sept 2025

·

Stayed 1 night

The staff were friendly and helpful. Our room was spacious, clean and comfortable. The hotel properly overall was very nice and in very close proximity to restaurants, shopping and nightlife. We will stay again.

10

Deborah

21 Apr 2024

·

Stayed 2 nights

This gem is at the end of a street filled with restaurants and shops. It’s quiet.

10

Seann

20 Aug 2025

·

Stayed 1 night

Great place with easy access to downtown.

10

Keith

9 Sept 2023

·

Stayed 1 night

Great location. Close to everything!

10

Beverley

22 Sept 2024

·

Stayed 1 night

Great location. Really pretty hotel.

10

Kathleen

9 Dec 2024

·

Stayed 1 night

Very convenient to shops & restaurants. Plenty of parking & easy access to elevators.

10

Ralph

13 Jun 2025

·

Stayed 1 night

Perfect location and within walking distance to all the restaurants and shops!!

10

David L

19 Feb 2023

·

Stayed 2 nights

Very convenient to downtown Los Gatos.

8

Keith

30 Sept 2025

·

Stayed 3 nights

Great location downtown. Love the outdoor courtyard common area. Free parking is always nice and 10+ EV chargers.

10

Kenneth

1 Apr 2024

·

Stayed 2 nights

Slightly dated property, but recently remodeled. Nice place, in a very convenient location. Can walk to meals, a shared office space, local park. Easy on/off to highway CA-17. 15 mins from SJC airport.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is minimal (coffee and pastries) and often runs out or starts late, with mixed quality. The on-site restaurant/bar is frequently closed or limited, and room service is not available.

Related guest reviews

6

LuAnn

7 Oct 2025

·

Stayed 2 nights

Rooms are very small older hotel that has had some remodeling done. charged a resort fee but the bar was closed there was no restaurant (they say they have dinner service but we were there at 6pm no dinner noted) First night there bar had a private party of about 20 people but the whole bar area was inaccessible the courtyard was closed no breakfast coffee and apples! just what was the resort fee for???

8

Linda

11 Feb 2023

·

Stayed 3 nights

The restaurant was only open for dinner and really pricey. The cocktail lounge was located in the restaurant and very pricey.

8

Andrew

30 Apr 2024

·

Stayed 3 nights

Overall very nice and great location for my needs. However, cost is very high and breakfast, well.... they need to put in some effort. Almost non existent and doesn't start until 7 on a weekday?

4

Srinivas

27 Dec 2024

·

Stayed 2 nights

Location is good. However, for a pricey hotel, their customer service and breakfast is terrible!! For breakfast they just had a table with some really cheap quality bagels and danish. Coffee was mediocre. More like gas station quality. A few fruits but no bananas.. and worst was cartons of pineapple juice; one of which has moss inside!!! There was no room service.. we called to change towels and take out trash on the second day but no one did.

10

Maelani

9 Mar 2025

·

Stayed 1 night

Beautiful and spacious. Had a wonderful time here! The breakfast is simple just fyi! bagels, pastries, yogurt, and coffee.

4

Matt

1 Aug 2025

·

Stayed 1 night

Restaurant closed. Construction noise at 5am. "Celebration of life" event in the lobby all afternoon/evening

8

William

13 Apr 2025

·

Stayed 2 nights

I wish the bar was open.

10

Robert

24 Jul 2025

·

Stayed 1 night

The lack of any kind of breakfast was unexpected.

6

Brian

27 Jan 2025

·

Stayed 2 nights

I came here for a weekend get together with some longtime professional colleagues. On the plus side, check-in was very friendly/efficient. I arrived before 11 a.m. and they were happily able to get me into a room right away. The room was clean/comfortable and the location was amazing for walking to any location in/around the center of Los Gatos. On the downside, the "breakfast" is only coffee and pastries (so nothing for anyone with a GF restriction. Also, it would have been nice to know ahead of time that the bar/restaurant was going to be closed the entire weekend, so there was really no option at all for food or a drink on-site. A group of us convened in the lobby for a glass of wine (we brought our own) before dinner and they wouldn't even allow us to use the glasses that were sitting out at the closed bar. Also, as a OneKey platinum member, I was supposed to receive a complimentary bottle of wine with my stay and they didn't have that available to give me.

6

Reed

21 Apr 2025

·

Stayed 3 nights

Kitchen closed. Bar closed. At times it was hard to find staff. No bedside charging nor outlets.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$202
February	US$252
March	US$243
April	US$209
May	US$244
June	US$236
July	US$188
August	US$199
September	US$241
October	US$235
November	US$219
December	US$197

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $335	18 $258	19 $363
20 $234	21 $349	22 $328	23 $335	24 $572	25	26 $434
27 $193	28 $235	29 $346	30 $322

Su	Mo	Tu	We	Th	Fr	Sa
				1 $278	2 $210	3 $521
4 $211	5 $229	6 $265	7 $266	8 $236	9 $227	10 $287
11 $270	12 $251	13 $371	14 $372	15 $235	16 $372	17
18 $272	19 $265	20 $321	21 $292	22 $229	23 $255	24
25 $211	26 $247	27 $283	28 $265	29 $231	30 $190	31 $196

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Queen Room with Balcony

Premier King with Balcony

Two Queen Beds with Balcony Disability Access

Two Queen Beds with Balcony

King Room with Patio and Roll-In Shower Mobility Access

Standard King Suite

Premier King Room with Balcony Mobility Accessible

King Room

One-Bedroom King Suite

King Room with Balcony

King Room

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Toll House Hotel Los Gatos

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