Toll House Hotel Los Gatos

I recently experienced a death in my family and needed to cancel my hotel stay. While the front desk clerk was very kind and understanding, unfortunately the hotel manager refused to refund even half of the room charges. During such a difficult and emotional time, I had hoped for a little compassion and flexibility. Sadly, that was not my experience. Because of how this situation was handled, I will not be staying here again.

Hotel is very dated and definitely not worth the high price it once was. Room was large and comfortable. Appreciate that hotel is dog friends ($75 for two dogs max). Restaurant/bar wasn’t open on a Saturday which was weird. Staff was very friendly.

We enjoyed our stay and I'm planning on another just to enjoy downtown Los Gatos. The room we were in had drywall falling off the roof in the shower, and I wouldn't recommend these rooms if you are not comfortable with sharing bathroom space-the trendy frosted glass thing in the bathroom was more transparent than another room we had stayed in, so if you're not comfortable with that level of sharing...it's important to know. Maybe because I booked through Hotels.com they give out lower quality room? But in general, the facility was wonderful, suited our needs, was as comfortable as a hotel can be. I would recommend staying there.

We had some real travel challenges, and the hotel was very kind and accommodating through it all. I can’t say how welcome it was to be treated so well.

Don't stay here. It's neglected and poorly managed. Paper cups in the rooms, too cheap for glassware. Elevators not working Staff are not professional. Hotel Los Gatos is vastly superior. We will never stay at Toll House again.