Is parking available at the property?

Free valet parking is available on-site, but parking is limited. Reservations are not required.

Does the property allow pets?

Pets are allowed at the property with a fee of USD 15 per pet, per day. A pet deposit of USD 15 per night is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 14:00, and check-out is until 13:00. Early or late check-in/check-out may be available upon request and may incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available for a fee of USD 20 per vehicle (one-way, maximum occupancy 5). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

Where is the property located in relation to key landmarks?

The property is centrally located in Guatemala City, just a 5-minute drive from La Aurora Zoo and 9 minutes from Paseo Cayala. It is also 0.5 miles from Gran Centro Los Próceres and 4.9 km from La Aurora Intl. Airport.

Does the property have a swimming pool?

Yes, the property features an outdoor heated pool. The operational hours and seasonal availability are not specified.

What are the hotel's policies for guests staying with children?

Children are welcome at the property. There is no specified minimum age for children to stay for free, but rollaway/extra beds are available for USD 50.00 per night.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 50.00 per night. Advance request for extra beds is required, and confirmation is subject to availability.

Apart-Hotel Casa Serena

What guests think

Apart-Hotel Casa Serena earns strong praise for spacious, apartment-style rooms and a convenient Zone 10 location near the airport, malls, and dining, with frequent mentions of friendly, helpful staff and high standards of cleanliness.

Guests appreciate the quiet, home-like setup suited to both short and longer stays. Facilities include a pool and a hot tub, though one review reported the hot tub out of service. Some comments mention a housekeeping lapse and that breakfast inclusion may depend on the booking. Overall, expect a calm, self-contained base suited to travelers who value space and simplicity.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests mention a pool and a hot tub; one stay noted the hot tub was temporarily out of order.

Related guest reviews

10

Juan Carlos

Feb 6, 2022

·

Stayed 1 night

Excelente servicio, buena ubicación e instalaciones. Recomendado

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10

Dora

Jul 22, 2024

·

Stayed 3 nights

Property is great. Local to all dining/bar areas. Free Parking, large size bedrooms with their bathrooms.

10

ralf

Nov 27, 2025

·

Stayed 6 nights

Excelente lugar super Mantenimiento Tiene su edad pero está en excelente estado Super limpio. Habis muy grande Y el personal super friendly

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10

Rafael

Jan 27, 2025

·

Stayed 6 nights

La propiedad es un espacio muy util para estadias de varios dias y cuando se necesita comodidad y sentirse como en casa. La limpieza es a fondo en forma diaria, y las instalaciones de cocina y bano en la suite son adecuadas. La propiedad esta ubicada centricamente en zona 10, y al estar cerca del CC La Estacion, te permite tener todo lo necesario a unos minutos caminando

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10

Hanna

Feb 10, 2024

·

Stayed 2 nights

I had a fantastic stay. Had a whole beautiful spacious apartment with modern decor: living room, kitchen, bedroom, walk in closet, bathroom. Loved it! Staff is very friendly and helpful, thank you all!

8

Nicholas

Sep 20, 2022

·

Stayed 1 night

I really enjoyed this modern property, and it the breakfast was great. The hot tub broke the morning before we got there and it wasn't fixed until after we left, so that was a bit of a bummer. We will stay here again.

10

Julissa

May 28, 2024

·

Stayed 1 night

It is always a pleasure to stay at this hotel. It has everything you need. It is like a home away from Home. Staff is very friendly and genuinely care about your comfort and satisfaction.

10

Angel

Nov 25, 2025

·

Stayed 2 nights

Great property, apartment like, well equipped, clean, quiet, close to the airport and many attractions.

10

Kip

Feb 19, 2025

·

Stayed 3 nights

I was supposed to stay at the Westin with a group but was unable to since I waited too long. This place is 3 to 4 short blocks away. Sara the front desk lady is learning English and likes to practice, which is nice. The rooms were very spacious And more than I thought it would be. Nice hot tub, but didn't swim in the pool. I would definitely recommend this place.

10

Meghan

Oct 8, 2023

·

Stayed 1 night

Romantic with great food and beautiful pool

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently describe the property as very clean and well maintained, with one report of dirty sheets and hair in the bathroom.

Related guest reviews

10

ralf

Nov 27, 2025

·

Stayed 6 nights

Excelente lugar super Mantenimiento Tiene su edad pero está en excelente estado Super limpio. Habis muy grande Y el personal super friendly

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10

Rafael

Jan 27, 2025

·

Stayed 6 nights

La propiedad es un espacio muy util para estadias de varios dias y cuando se necesita comodidad y sentirse como en casa. La limpieza es a fondo en forma diaria, y las instalaciones de cocina y bano en la suite son adecuadas. La propiedad esta ubicada centricamente en zona 10, y al estar cerca del CC La Estacion, te permite tener todo lo necesario a unos minutos caminando

Translate

10

Raghu

Nov 8, 2025

·

Stayed 6 nights

The apartment hotel stay was excellent. I would definitely prefer to come back next time as well. The place is very clean and comfortable, conveniently located close to the airport and several nearby malls. It’s perfectly suited for business travellers and tourists

10

ralf

Dec 4, 2025

·

Stayed 6 nights

Muy bien super lugar muy limpio

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10

Samantha

Feb 14, 2026

·

Stayed 1 night

Very clean, spacious, and felt very safe!

10

Angel

Nov 25, 2025

·

Stayed 2 nights

Great property, apartment like, well equipped, clean, quiet, close to the airport and many attractions.

10

Sandra

Jun 12, 2025

·

Stayed 1 night

Clean and great rooms and also all staff .

8

Nelida

Jul 31, 2022

·

Stayed 2 nights

Careful with cleaning, and change of sheets/towels. Unfortunately, encountered lots of human/ pet Hairs in bathtub and restroom and I’ve got very dirty bed sheets. Not enough pillows and water bottles. Overall, great as always.

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AI-generated summary based on recent guest reviews

Rooms

Many highlight spacious, apartment-style layouts with modern decor and a quiet atmosphere; rooms are described as comfortable.

Related guest reviews

10

Dora

Jul 22, 2024

·

Stayed 3 nights

Property is great. Local to all dining/bar areas. Free Parking, large size bedrooms with their bathrooms.

10

Gail

Jan 9, 2026

·

Stayed 1 night

Everything was perfect. location, comfort, decor, staff snd price. will definitely stay afain

10

Gail

Jan 8, 2026

·

Stayed 1 night

the location was perfect. lovely decor and gardens. pleasant staff. great double room. i am coming back with family!

10

Hanna

Feb 10, 2024

·

Stayed 2 nights

I had a fantastic stay. Had a whole beautiful spacious apartment with modern decor: living room, kitchen, bedroom, walk in closet, bathroom. Loved it! Staff is very friendly and helpful, thank you all!

10

Raghu

Nov 8, 2025

·

Stayed 6 nights

The apartment hotel stay was excellent. I would definitely prefer to come back next time as well. The place is very clean and comfortable, conveniently located close to the airport and several nearby malls. It’s perfectly suited for business travellers and tourists

10

Samantha

Feb 14, 2026

·

Stayed 1 night

Very clean, spacious, and felt very safe!

10

Angel

Nov 25, 2025

·

Stayed 2 nights

Great property, apartment like, well equipped, clean, quiet, close to the airport and many attractions.

10

Kip

Feb 19, 2025

·

Stayed 3 nights

I was supposed to stay at the Westin with a group but was unable to since I waited too long. This place is 3 to 4 short blocks away. Sara the front desk lady is learning English and likes to practice, which is nice. The rooms were very spacious And more than I thought it would be. Nice hot tub, but didn't swim in the pool. I would definitely recommend this place.

10

Sandra

Jun 12, 2025

·

Stayed 1 night

Clean and great rooms and also all staff .

10

reynaldo

Feb 4, 2025

·

Stayed 1 night

Always goode service from the staff and comfortable rooms

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AI-generated summary based on recent guest reviews

Service

Feedback consistently praises friendly, attentive staff and helpful front-desk support.

Related guest reviews

10

Maritza

Jul 30, 2025

·

Stayed 1 night

The staff was amazing

10

rafael

Dec 16, 2025

·

Stayed 4 nights

Muy buena atencion en todas las areas

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10

Gail

Jan 8, 2026

·

Stayed 1 night

the location was perfect. lovely decor and gardens. pleasant staff. great double room. i am coming back with family!

8

Socrates

Nov 13, 2025

·

Stayed 1 night

El personal muy atento y servicial

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10

Hanna

Feb 10, 2024

·

Stayed 2 nights

I had a fantastic stay. Had a whole beautiful spacious apartment with modern decor: living room, kitchen, bedroom, walk in closet, bathroom. Loved it! Staff is very friendly and helpful, thank you all!

10

Juan

Nov 17, 2024

·

Stayed 9 nights

Nice, quiet place to stay. Excellent service.

10

Julissa

May 28, 2024

·

Stayed 1 night

It is always a pleasure to stay at this hotel. It has everything you need. It is like a home away from Home. Staff is very friendly and genuinely care about your comfort and satisfaction.

10

Kip

Feb 19, 2025

·

Stayed 3 nights

I was supposed to stay at the Westin with a group but was unable to since I waited too long. This place is 3 to 4 short blocks away. Sara the front desk lady is learning English and likes to practice, which is nice. The rooms were very spacious And more than I thought it would be. Nice hot tub, but didn't swim in the pool. I would definitely recommend this place.

10

john

Dec 2, 2024

·

Stayed 2 nights

Really good value. Helpful staff

10

reynaldo

Feb 4, 2025

·

Stayed 1 night

Always goode service from the staff and comfortable rooms

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Widely considered convenient and central in Zone 10, close to the airport, malls, and dining/bar areas.

Related guest reviews

10

Juan Carlos

Feb 6, 2022

·

Stayed 1 night

Excelente servicio, buena ubicación e instalaciones. Recomendado

Translate

8

Carlos R

Feb 21, 2025

·

Stayed 1 night

Un hotel que tiene todo lo necesario empezando por la excelente ubicación

Translate

10

Dora

Jul 22, 2024

·

Stayed 3 nights

Property is great. Local to all dining/bar areas. Free Parking, large size bedrooms with their bathrooms.

10

Gail

Jan 9, 2026

·

Stayed 1 night

Everything was perfect. location, comfort, decor, staff snd price. will definitely stay afain

10

Gail

Jan 8, 2026

·

Stayed 1 night

the location was perfect. lovely decor and gardens. pleasant staff. great double room. i am coming back with family!

10

Rafael

Jan 27, 2025

·

Stayed 6 nights

La propiedad es un espacio muy util para estadias de varios dias y cuando se necesita comodidad y sentirse como en casa. La limpieza es a fondo en forma diaria, y las instalaciones de cocina y bano en la suite son adecuadas. La propiedad esta ubicada centricamente en zona 10, y al estar cerca del CC La Estacion, te permite tener todo lo necesario a unos minutos caminando

Translate

10

Raghu

Nov 8, 2025

·

Stayed 6 nights

The apartment hotel stay was excellent. I would definitely prefer to come back next time as well. The place is very clean and comfortable, conveniently located close to the airport and several nearby malls. It’s perfectly suited for business travellers and tourists

10

JULIA

Apr 29, 2024

·

Stayed 2 nights

Muy cómodo y conveniente

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10

Angel

Nov 25, 2025

·

Stayed 2 nights

Great property, apartment like, well equipped, clean, quiet, close to the airport and many attractions.

10

Kip

Feb 19, 2025

·

Stayed 3 nights

I was supposed to stay at the Westin with a group but was unable to since I waited too long. This place is 3 to 4 short blocks away. Sara the front desk lady is learning English and likes to practice, which is nice. The rooms were very spacious And more than I thought it would be. Nice hot tub, but didn't swim in the pool. I would definitely recommend this place.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Mentions are mostly positive about breakfast and food, though one guest said breakfast was not included with their booking.

Related guest reviews

8

Nicholas

Sep 20, 2022

·

Stayed 1 night

I really enjoyed this modern property, and it the breakfast was great. The hot tub broke the morning before we got there and it wasn't fixed until after we left, so that was a bit of a bummer. We will stay here again.

10

Irma

Nov 17, 2024

·

Stayed 1 night

Me encantó el servicio, el personal muy amable , las instalaciones muy lujosas y apacibles para descanso hay una energía maravillosa solo que me dijeron que el desayuno por haberlo reservado atrace de hoteles, no me Lo iban a dar que debía pagarlo y en otros hoteles al contrario por ser sol se lo ofrecen gratis, pero por lo demás todo súper bien

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10

Elida

Nov 24, 2025

·

Stayed 1 night

It was a wonderful experience and I love the food and the restaurant in the ocean was amazing

10

Meghan

Oct 8, 2023

·

Stayed 1 night

Romantic with great food and beautiful pool

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $128	10 $130
11 $130	12 $131	13 $131	14 $131	15 $128	16 $131	17 $131
18 $129	19 $129	20 $130	21 $128	22 $134	23 $134	24 $134
25 $134	26 $130	27 $131	28 $138	29 $131	30 $131	31 $134

Su	Mo	Tu	We	Th	Fr	Sa
1 $134	2 $133	3 $133	4 $134	5 $131	6 $133	7 $135
8 $130	9 $146	10	11	12	13 $122	14 $130
15 $116	16 $125	17 $134	18 $128	19 $134	20 $126	21 $134
22 $127	23 $132	24 $134	25 $126	26 $122	27 $134	28 $134
29 $126	30 $134

Apart-Hotel Casa Serena

About this property

Location

Room options

Junior Suite, 1 King Bed

Comfort Suite, 2 Bedrooms, Kitchen

Grand Suite

Master Suite

Guest reviews of Apart-Hotel Casa Serena

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Apart-Hotel Casa Serena

Prices for upcoming dates