Best Western Plus Eastgate Inn & Suites

This hotel was clean and quiet. Breakfast was decent and staff was helpful and polite. The pool is small but nice. Overall it was a great place to stay.

The property images on Expedia shows a hot tub in the pool area pictures, but there is no longer one there. If you want to keep an eye on your vehicle you have to park on the side facing the highway which has a good amount of noise. If you want quite get a room in the backside.

Everything was fine. Only complaint was the pool. Definitely not the cleanest and your room said not to bring towels as the pool had them but it definitely didn't.

limited parking

Excellent customer service, very clean, gym was great and food was great.

The hotel lobby was clean, but the hotel itself was pretty run down. There were deep scratches on the walls, toilet paper roll dispenser was broken, room had a weird odor, and shower rod was rusty. Breakfast options were limited and the same options each morning. Pool was small and hot tub isn't available like website pictures show. Probably the worst Best Western I've ever stayed.

The pool gave me and my kids a nasty rash! Gross!!!

Room and bathroom were very clean. Bed and pillows were uncomfortable. Woke up with a terrible back and neck pain. Could use updated workout equipment.

I liked to easy access to major roads in Wichita. The rooms was clean and comfortable. Breakfast was very good. The parking lot was tight, due to the number of vehicles in it.

The hotel listed a pool but never did they say pool was undergoing maintenence. My son looked forward to this so much.

Room was really clean and the staff was really nice. Overall a really pleasant stay

Great place to stay. Check-in and out was easy, the rooms were super clean and the continental breakfast was awesome. Would definitely stay there again!

Clean room, easy check in and check out for a quick travel stop. Tv didn’t seem to work but we were only there for one night so it didn’t impact us. Overall a good basic place to stay.

This property was rated highly but it was average at best. The bathroom ceiling and shower wall were moldy, the entry door had a two inch gap between the floor and bottom of door, and the interior looks old/worn. I’ve stayed in worse places but other properties nearby were similarly priced and I’d check those out before coming back here.

The employees there were great, especially the kitchen staff! Price was okay.. pools only open during the day. Only big complaint is that the pillows had stains on them and so did the curtains.

Room smelled of smoking[

Infant son managed to find a dried up lemon that was left by a previous guest, so rooms are not that clean. I appreciated the free breakfast though I wasn't pleased that the breakfast attendant told my son to be quite. He was being a typical 3 year old & as we were leaving he ran into the cafeteria i was right behind him to pick him up & take him outside. It was unecessary & un appreciated for the breakfast attendant to get involved. The room i was placed in was fairly quiet, & the location of hotel is covenient & safe.

The entry to the hotel was very clean and inviting. The room was very nice and clean with a Keurig, a refrigerator and a microwave. Breakfast was good with lots of options. opoolwbreakfastthbreakfast was good and had many choices

I hate to do this as they’ve received good reviews, but our stay was not good at all. The check-in employee was rude to a customer on the phone & while she had her on hold. Took almost 10 minutes to check-in, which is way too long. The room was ok & the property needed some visible maintenance inside & out. But the maintenance/cleaning staff was apparently overwhelmed. Some one had an “accident” in the elevator & it was not cleaned up properly. Someone $#!+ in the elevator & it was not cleaned up! The elevator entry & halls smelled like human feces all weekend. Not cool in my book. Fix it!

Hair in bath tub! Beds slept, horribly, could not sleep for - people slamming doors all hours of the night. people playing their music extremely loud. Would not recommend this hotel.

Clean, quiet, well staffed. Internet access connection was inconsistent and sometimes very slow.

Needs updated and noisy. Few stains on bedding. Bathroom was meh. Highway is close so traffic was very load. Staff was meh maybe learn to smile a bit more. Breakfast is 6-9am. Most hotels serve till 10

The property has a terrible parking lot that is difficult to maneuver to start off with. Check-in went fine, but we needed a crib for our infant and the lady who checked us in literally looked at me with a what is a crib face. I had to actually explain it to her for her to only tell me they did not, even though the website said they did. It was the reason we chose this place, because our normal hotel was completely booked. Once in the room it looked good and normal, however the bathroom was not so great. The toilet and door are too close to each other and you literally scrape the door on the toilet to close the door, so the door has scrapes and chunks missing. Then the drywall by the tub was completely falling off the wall from water damage. The caulking and grout was cracking and falling due to the same issue. It was a mixed bag with this place. Get terrible this to good that. Normally a best Western is good, but I would not stay again at this specific hotel.

Hotel is older and showing some wear but clean. Great breakfast friendly staff

Overall, the stay was pleasant. Plus side - The ladies that checked me in and out were pleasant and friendly. The room was clean, mostly quiet. Room service visited on the first day and, when they refreshed my towels, saw my make up on the counter and left a makeup remover towelette in the fold of the new hand towel. I thought that was a nice touch. Minus side - There was a 3-inch gap under the door that allowed all the noise of the hallway into the room. I had to put a towel under the door to alleviate some of it. The fact that there was a 3/4-inch gap around the rest of the door, I couldn't do anything about. Negative - on my second evening, there were people using the indoor pool on the ground level and a kid was screeching for at least 30 minutes. I could here her in my room on the 3rd floor. When I went out to dinner, I stopped by the front desk to let the desk clerk know the kid could be heard on the 3rd floor. His response was 'yes, i can hear them'. I said so could I on the 3rd floor. He said, 'well, they'll be getting out soon'. I realize it was only about 8 o'clock in the evening but i had been trying to rest after a busy day before going to dinner. I should have known not to expect better from a hotel that shares a parking lot with the Motel 6.

AC and shower didn’t work in first room second one had a broken closet door kept swinging open and a broken toilet seat.

Hotel is older, smelled of Fabuloso and was in a bit of disrepair. Bed was a bit hard and overall just a basic stay.

Room was very clean. Bed was very uncomfortable and walls were paper thin. You cpuld hear everything. Breakfast was hot and kept well stocked.

There is almost no sound proofing. We could hear the staff before 6am and our upstairs neighbors every time they walked around or used the shower/toilet.

Check in was flawless! Very clean room. Bed was comfortable. I slept very well.

Unpleasant staff, bare room with no amenities

A good mid level hotel. The staff here was excellent. In particular the morning desk person was very helpful. I was in Wichita because my granddaughter was in the hospital, and Judy the day staff at the front desk was great with assistance in where to get flowers, restaurants etc. Excellent

Super friendly and helpful staff. Great stay.

FRONT LADY WAS NOT NICE VERY RUDE

Such a clean friendly place to stay! Friendly check-in late at night! Most impressive was Sunday morning at breakfast. The lady taking care of the breakfast room had to deal with 3 girls who were not guests of the hotel. They had plates full of food & were arguing with her that they WERE going to eat! She handled it so well & would not let them leave with the food! They finally left but not before 1 of them threw a plate of food at her. She was very professional & made sure she apologized to the guests who were eating, even though she had nothing to be sorry about! I would of flipped out, yelled & probably cussed them out! LOL! It is absolutely the nicest place we have stayed in Wichita to visit family!

The person that checked us in was not friendly at all. I felt like I was inconveniencing her by checking in. The hotel itself was just okay. I do have to say that the breakfast attendant was phenomenal though! The listing does show pictures of a hot tub (which is why I booked it) but they no longer have the hot tub. Overall, it was a disappointing experience.

Front desk personnel, quite surprised me. Very judgmental. Owner did correct the problem and I assume it will no longer be a problem ,so other than that it was an excellent place to stay.

Every staff member was helpful and pleasant. Judy was particularly outgoing and informative about things to do and see in the area.

I hate to do this as they’ve received good reviews, but our stay was not good at all. The check-in employee was rude to a customer on the phone & while she had her on hold. Took almost 10 minutes to check-in, which is way too long. The room was ok & the property needed some visible maintenance inside & out. But the maintenance/cleaning staff was apparently overwhelmed. Some one had an “accident” in the elevator & it was not cleaned up properly. Someone $#!+ in the elevator & it was not cleaned up! The elevator entry & halls smelled like human feces all weekend. Not cool in my book. Fix it!

Front desk clerk was a little rude at check in. Lots of noise from highway and from the plumbing in other rooms. Room itself was clean and comfortable and updated. Location was great for on and off the expressway. Close to restaurants and stores.

That's was perfect for one night stay is close to the Mall and restaurants.

Easy access

We stayed one night. I seen no issue. It’s in a good location.

Hotel was clean with all the amenities we were looking for. Also, convenient location for our trip

Clean and location made it easy to get to activities.

Hotel staff was friendly. Hotel is clean, easily accessible, and close to dining and shopping

A fine place to stay and very comfortable. Staff was very good and helpful. The breakfasts were very good. Had a little trouble finding it since its sign was sandwiched (and hidden) between two large signs of motels on either side of the Best Western (Motel 6 and Motel 8)! But a second go-around with my GPS, I spotted it and thereafter had little trouble.

Sketchy area

Staff were nice & friendly. Everything was perfect for a 1-night stay in Wichita. Close to everything we needed.

The only negative is the difficulty in finding the location. The hotel is located on a one way and the GPS doesn't pick up the location well.

Poor breakfast- lady that worked there was the best

Bed was comfy, breakfast was not great, sausage was not cooked well. Nice and quiet. Clean room.

Staff was personable and professional, our room was clean and spacey, and the breakfast was good. The price was also reasonable.

The hotel itself was descent. The beds were not very comfortable. There was a dog in one of the rooms barking. Pot smell coming from a couple rooms. If you want any breakfast you better have it on your plate before 9am. The lady was shutting the juice machine down while kids were still wanting juice and shutting down the waffle machine whether people were in line to make a waffle or not. Yelled at one guy for opening the potatoe container too hard and another for not using the appropriate bowl for yogurt. Seemed more like we were the pupils and she was the principal

Great bed, loved real eggs for breakfast and quiet.

Breakfast was nice, needed fruit

The staff was amazing. The breakfast was hot and delicious. The ladies preparing the food were very friendly. Would definitely stay again.

Solid hotel. Not too special but has everything you need. Good breakfast and nice staff. Little pricy for what it is but overall a good stay.

The entry to the hotel was very clean and inviting. The room was very nice and clean with a Keurig, a refrigerator and a microwave. Breakfast was good with lots of options. opoolwbreakfastthbreakfast was good and had many choices

Limited breakfast menu, no yogurt, bagels