Grand Hôtel de L'Univers Saint-Germain

Perfect stay

Perfect location. Cozy place

I was booked for two nights but ended up leaving in the middle of the night. The room was extremely hot, stuffy, and quite small. It was on the first floor and we didn’t feel comfortable opening the windows, so there was no real way to cool it down. When I spoke to reception, I was told the AC wouldn’t be turned on until later in the month—even though it was around 70°F in Paris that day. The room was simply not livable, and after trying to manage it, we had to leave and book another hotel at our own expense. The receptionist took my details and said someone would follow up, but I never heard back. No apology, no attempt to make things right, and no refund—not even for one of the nights. This is the first time I’ve ever walked out of a hotel stay. I travel frequently (30–50 nights a year), and this was by far the worst experience I’ve had.

Lovely little hotel in a perfect location. The elegant interior design made the place feel special, and the staff were very welcoming. We didn't try the breakfast, but there were so many restaurants on our street we didn't need to. This was our first time in Paris, and we loved being able to walk to most of the things we wanted to see. The only negative comments I have was was that the bedspread was a little stained (the sheets were nicely cleaned), the bathroom faucets were a bit old, and like many European hotels, there wasn't much space to set luggage. Other than that it was great, and I would stay here again.

Excellent and exceptional location. The room was small but cozy and had everything we needed. Very good layout overall. We won’t hesitate to stay there again.