Is parking available at the property?

Free self-parking is available on-site. However, parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:30 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 25 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the property offer?

The property features elevators and step-free entrances, making it accessible for guests with disabilities. Wheelchair-accessible facilities are available in public areas and rooms.

What is the location of the property in relation to key landmarks?

The hotel is located in Matthews, North Carolina, within a 15-minute walk of Bowlero Matthews and Sportsplex at Matthews. It is approximately 11.7 miles from Spectrum Center and 12 miles from Charlotte Convention Center.

What are the policies for guests staying with children?

Up to 2 children aged 17 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Extended Stay America Suites - Charlotte - Matthews Hotel

Average nightly price at Extended Stay America Suites - Charlotte - Matthews by month, last 12 months (USD)
Month	Average price
January	US$78
February	US$80
March	US$80
April	US$88
May	US$96
June	US$102
July	US$106
August	US$102
September	US$104
October	US$78
November	US$75
December	US$80

What guests think

Across reviews of Extended Stay America Suites - Charlotte - Matthews, guests report mixed stays: some appreciate quiet, kitchen-equipped rooms and helpful staff, while others cite cleanliness issues, odors and pests, limited breakfast, service lapses, and maintenance and Wi‑Fi problems.

Several reviewers mention a $150 deposit hold, occasional reservation or check-in problems, and difficulty reaching staff at times. Location is generally convenient and feels quiet or safe for many, though a few note highway noise or area concerns. Some facility gaps or outages were noted, such as an elevator down and lack of amenities like a pool or ice. Expect a basic extended-stay experience with notable trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is convenient, with some noting space for large vehicles, and the property is pet friendly. Key card access is used, but an elevator outage and the absence of a pool or ice were noted.

Related guest reviews

8

Jerry

4 May 2023

·

Stayed 1 night

Parking was good

6

Ken

21 Sept 2025

·

Stayed 1 night

When I arrived, I saw some lowly looking people smoking in the parking lot and looked like the couple across the way were living there because these rooms all have full kitchens So, my guess is a number of people live there with some kind of government assistance. Breakfast was meager and coffee ran out. Area was safe, but I just got bad vibes from some of the people at the hotel. At least they didn't ask questions about me having a dog.

10

Paula

7 Feb 2023

·

Stayed 1 night

Tractor and trailer parking lot, clean and convenient walking for dinner

10

Joshua

30 May 2025

·

Stayed 1 night

Very relaxed hotel, feels more like an apartment building, staff give you your privacy and are always working most of the time to keep the place clean and stay on top of guests requests! Love the key card access around the building as well, feels really safe.

10

Lillie

31 Aug 2025

·

Stayed 1 night

What I don't like no ice, nowhere to sit after 11pm to socialize, no pool. I suggest that you put some chairs outside to sit so we can enjoy the view.

2

Philip

25 Dec 2022

·

Stayed 1 night

The hotel it self is nice and rooms meet expectations. We arrived for checking around 4pm and there was nobody at the desk. We had to call a 500 number from the lobby, no answer and there another number on a note to call, which I did, no answer. We left and came back several hours later and were able to check in. Once checked in, we were told elevator was not working, so we had to go up and down 4 flights of stairs every time. In the morning, barely lukewarm water for a shower, came out shivering. Then looked for a hair dryer, none in the room. Down the stairs again and up, they handed me a brand new one in an original box. The. Going downstairs coffee machine is broken, had a note on it. There was also supposed to be breakfast, nope. Mentioned the water thing to staff, but they can’t do anything about it and did not want to say more as it’s Christmas morning and they are here working. This is really for management to buck up and get this facility in shape. And while you are at it, maybe store those 5 new microwaves in a box somewhere other than the main lobby of the hotel.

10

Stephanie

17 Dec 2024

·

The property is pet friendly which is important to us when traveling from MA to FL with our golden retriever.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: multiple guests report dirty rooms, stains, mildew or roaches, and strong odors such as smoke, marijuana, or cooking. Others found their rooms clean, pointing to inconsistent housekeeping.

Related guest reviews

10

Letes

11 Sept 2023

·

Stayed 1 night

The sheets were dirty and stained.

2

Ben

27 Oct 2025

·

Stayed 1 night

I had to change roomes because the bathroom, fllors and room.was not clean. There was hair from shaving all over the bathroom counter, toothpaste and toothpaste spit all over the ckunter and sink. The toilet had hair and was not clean. The floors were filthy and hadn't been cleaned at all. When I changed rooms the TV screen was broken and couldn't be used. The floors were also dirty. Beer bottles and cigarette butts all over the premises and stair wells. There was no noise ordinance as the people above us jumped around and moved thier bed, furniture and music until 2 am. The only positive was the front office staff. Even though we had A LOT of issues the staff was patient and at least tried to the best they could with the limited staff and resources they had. Even so, I will never stay at this hotel or another Extended Stay Hotel again.

2

Yi

14 Jan 2023

·

Stayed 1 night

bad service, dirty, bad smell

2

Georgette

28 Oct 2025

·

Stayed 2 nights

The room while the countertop was clean, the rest of the room had not been cleaned in awhile. Refrigerator was dirty, crust on walls, shower curtain was mildewed and had mold on it, layers of dust on furniture and fans. The whole hotel had a foul odor and the bathroom smelled like someone just smoked pot. The staff was fine, but the man working a night seemed extremely overwhelmed and was at a loss on how to solve another customer’s issue. I would not stay here again and would avoid the entire chain of hotels.

4

David

9 Jun 2024

·

Stayed 2 nights

Limited breakfast. Constant smell of marijuana.

2

Michael

14 Dec 2024

·

Stayed 3 nights

I rented a non-smoking room but for my hole stay myroom smell like someone was smoking in the bathroom, the loud music playing afterhoursno plllow an blanket fot the extra bed. My stay was horrible,

4

Salvatore

23 Jul 2025

·

Stayed 1 night

Dirty room but waa allowed to exchange It for a less dirtier room

6

Michelle

9 Jun 2024

·

Stayed 2 nights

The front desk staff was friendly, knowledgeable, accommodating, and cordial. She should get a raise. The room we had first smelled terribly like cooking grease. We tolerated it the first night because we arrived late, but it hit you in the face everytime you re-entered the room. We requested a change and were switched to a different room that still had a faint odor, but was much better.

2

Christopher

27 Jun 2025

·

Stayed 28 nights

Came back for a repeat visit and room was infested with roaches at check in. Told management and staff, they did nothing to help, no refund, no room change. Drexel, April, Very Unprofessional treatment. Especially all the surveys they ask us to make for them so they can look good. Do right by people. Very simple. Would not recommend this place just simply from their infestation and still selling rooms knowing they are dirty and poorly cleaned. Tami, Greg, Kim, Very Respectful!!! Thank you

6

Mark

4 May 2025

·

Stayed 1 night

Everything was good but blankets had yellow stains and the complimentary breakfast was just granola bars and packs of oatmeal by the front desk

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Rooms

Studios have full kitchens and can be comfortable, but many note maintenance and comfort issues such as worn beds, unreliable TVs or Wi‑Fi, AC/humidity problems, and noise from neighbors or the highway. Some rooms lack stocked cookware or utensils.

Related guest reviews

4

Daniel

8 Jun 2025

·

Stayed 2 nights

The Hotel was dim and shabby. Rooms were out dated and poorly maintained. Bugs in/outside of rooms. Staff was pleasant when approached for questioning or other needs.

2

Ben

27 Oct 2025

·

Stayed 1 night

I had to change roomes because the bathroom, fllors and room.was not clean. There was hair from shaving all over the bathroom counter, toothpaste and toothpaste spit all over the ckunter and sink. The toilet had hair and was not clean. The floors were filthy and hadn't been cleaned at all. When I changed rooms the TV screen was broken and couldn't be used. The floors were also dirty. Beer bottles and cigarette butts all over the premises and stair wells. There was no noise ordinance as the people above us jumped around and moved thier bed, furniture and music until 2 am. The only positive was the front office staff. Even though we had A LOT of issues the staff was patient and at least tried to the best they could with the limited staff and resources they had. Even so, I will never stay at this hotel or another Extended Stay Hotel again.

4

Dusty

30 Jun 2025

·

Stayed 1 night

Bed was shot on one side. Had a hard time adjusting the shower since it was a little off. I could have got a better breakfast at a gas station- no fruit, yogurt or anything much but a few small muffins and nasty coffee. I was not impressed and my spouse did not like feeling like he was going to fall out of bed all night due to the bed being broke and worn down where people sat on it.

6

Joseph

11 Oct 2023

·

This was an overnight stay; although the hotel advertises non-smoking and available breakfast, the room smelled of cigarettes and breakfast was granola bars. It is close to a major highway and the noise level was a bit high; I kept the fan on to mask the noise.

4

Kimberly

14 Aug 2024

·

Stayed 2 nights

I stayed on the first floor of the property. When I checked in, the clerk told me that I could expect it to get "really cold" in my room. In actuality, the room was so humid, the only way to not allow the floor to become slick with condensation (able to be seendue to the lack of carpet in the room), was to keep the AC on and turned down to a colder setting. What\'s interesting is that it wasn\'t even humid outside, but inside made you feel sticky almost instantly. I live in Louisiana so I am more than familiar with humidity. I have never had to go to bed shaking from the cold in order to not feel suffocated by humidity though. Also, the chair in the room was torn in multiple places. As in the actual surface of the chair was torn in multiple places. I was stunned that they had actual left it in a room they were charging full price. The paint on the walls looked poorly done, with uncovered spackled patches visible from across the room. There was no good rest to be had in the bed, either. The sheets were stiff and scratchy and the mattress was incredibly uncomfortable. This Extended Stay offers an in room kitchenette but absolutely no items (cookware, utensils, etc ) are actually in the room. Every item had to be requested from the desk. The phone in the room also had a sign stating that the guest would be charged for every outgoing phone call, local or long distance. Further added that even "non-answered" phone calls would be charged to the guest as well.

10

Solange

22 Nov 2023

·

Stayed 1 night

My room was super clean, bed was very comfy and it was quite ! Location was great not to far from Charlotte and only 8 minute drive from shops and restaurants plus many little fast foods / buffets near by. I really loved that the room had a full kitchen with a full fridge plus how clean the bathroom and room was. Will definitely be staying here again.

8

Ruth

3 Dec 2023

·

Stayed 4 nights

Hotel was clean ,quiet and safe . Only thing i didn’t like was there was no Dishes or pots.

2

ALEX

28 Oct 2025

·

Stayed 2 nights

Could feel the springs in the bed and the tv did not work. Lack of a care in the world to assist

6

Enkelejda

25 Jan 2025

·

Stayed 14 nights

Air-conditioned not working well no internet or TV was not working, good frige, good kitchen, only sweets for breakfast or sugar products only. Overcharged few times either i had Expedia reservation!

10

Tamara

8 Apr 2025

·

Stayed 1 night

The Wi-Fi connection is really bad. The site offers dish network with Netflix and you can’t get Netflix to come up and if you do it stops often and won’t restart the person upstairs has constantly bounced and sounds like they’re hammering something constantly for the past three days.

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Service

Many guests praise friendly, helpful staff, yet others experienced reservation or check-in problems, difficulty reaching the desk, and deposit‑hold confusion or delays.

Related guest reviews

2

Hiren

12 Aug 2025

·

Stayed 8 nights

They cancel our reservation upon arrival.

8

Della

17 Feb 2025

·

Stayed 1 night

The stay was fine but be warned there is a $150 "hold" which was not stated on the expedia site or in the confirmation letter emailed after i booked it. It has still not been returned 3 days after we checked out and my bank has started a dispute since the hotel allowed the hold to process. Never had a hotel do this and I won't use this hotel.again.

10

Shawn

31 Jul 2024

·

Stayed 14 nights

Great service

8

Malik

11 Jul 2025

·

Stayed 2 nights

Responsiveness of staff.

10

Shakelia

6 Jun 2025

·

Stayed 4 nights

Drexler(please forgive me if I spelled your name wrong) and his entire staff was extremely nice and helpful. My stay was very pleasant.

4

Ilya

13 Apr 2025

·

Stayed 1 night

Security deposit was not returned at checkout.

10

Ray

9 Dec 2024

·

Stayed 1 night

Nice checkin Jill was excellent

2

Philip

25 Dec 2022

·

Stayed 1 night

The hotel it self is nice and rooms meet expectations. We arrived for checking around 4pm and there was nobody at the desk. We had to call a 500 number from the lobby, no answer and there another number on a note to call, which I did, no answer. We left and came back several hours later and were able to check in. Once checked in, we were told elevator was not working, so we had to go up and down 4 flights of stairs every time. In the morning, barely lukewarm water for a shower, came out shivering. Then looked for a hair dryer, none in the room. Down the stairs again and up, they handed me a brand new one in an original box. The. Going downstairs coffee machine is broken, had a note on it. There was also supposed to be breakfast, nope. Mentioned the water thing to staff, but they can’t do anything about it and did not want to say more as it’s Christmas morning and they are here working. This is really for management to buck up and get this facility in shape. And while you are at it, maybe store those 5 new microwaves in a box somewhere other than the main lobby of the hotel.

2

Christine

30 Jul 2025

·

Stayed 1 night

I had a reservation and we had car trouble on the way. I called to let them know we would be late. The lady asked, did you already pay I said yes she said that’s fine. Well it wasn’t the late night staff stated I didn’t have a reservation anymore and if she gave me a reservation she would be fired. Made no sense to me. I would not/will not recommend this hotel ever.

10

Eva

29 Mar 2025

·

Stayed 1 night

The women at the front desk were the sweetest and helpful people I’ve ever met.

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Location

Generally convenient to the interstate and shops, with many describing a quiet or safe setting. A few mention highway noise or occasional concerns about the area or access after hours.

Related guest reviews

10

Timothy

21 Jul 2024

·

Stayed 2 nights

Exactly place to stay safe and quiet and will stay again

6

Enkelejda

25 Jan 2025

·

Stayed 11 nights

Good location in center of Matthew

6

Joseph

11 Oct 2023

·

This was an overnight stay; although the hotel advertises non-smoking and available breakfast, the room smelled of cigarettes and breakfast was granola bars. It is close to a major highway and the noise level was a bit high; I kept the fan on to mask the noise.

10

Shakelia

16 May 2025

·

Stayed 5 nights

The location was quiet and clean.

2

Patty

15 Jan 2023

·

Stayed 1 night

I never got to check in. I did not stay there. The front entrance of the hotel was completely blocked off by caution tape and when I went around to the rear entrance, there was a note on the door with a phone number. I called and got no answer. It was dark and very scary and there was a guy hanging around outside there and I did not feel safe, so I did not stay.

10

Thomas

11 Feb 2025

·

Stayed 2 nights

Friendly staff, quiet hotel, nice location

10

Stephen

31 Dec 2024

·

Stayed 2 nights

It was quite and clean. Perfect location near the interstate highway, food, gas and shopping

10

Solange

22 Nov 2023

·

Stayed 1 night

My room was super clean, bed was very comfy and it was quite ! Location was great not to far from Charlotte and only 8 minute drive from shops and restaurants plus many little fast foods / buffets near by. I really loved that the room had a full kitchen with a full fridge plus how clean the bathroom and room was. Will definitely be staying here again.

10

Stephan

28 Jul 2024

·

Stayed 3 nights

Quiet and easy access.

6

Lori

25 May 2024

·

Stayed 6 nights

I booked this property because it advertised Free Hot Breakfast. If by "hot" it means microwaveable oatmeal packets and grab and go pastries, then I suppose it\'s lost in translation. Not a great area either.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is minimal grab‑and‑go (coffee, granola bars, instant oatmeal) and sometimes runs out; several were disappointed after expecting a hot breakfast.

Related guest reviews

6

Ken

21 Sept 2025

·

Stayed 1 night

When I arrived, I saw some lowly looking people smoking in the parking lot and looked like the couple across the way were living there because these rooms all have full kitchens So, my guess is a number of people live there with some kind of government assistance. Breakfast was meager and coffee ran out. Area was safe, but I just got bad vibes from some of the people at the hotel. At least they didn't ask questions about me having a dog.

4

Dusty

30 Jun 2025

·

Stayed 1 night

Bed was shot on one side. Had a hard time adjusting the shower since it was a little off. I could have got a better breakfast at a gas station- no fruit, yogurt or anything much but a few small muffins and nasty coffee. I was not impressed and my spouse did not like feeling like he was going to fall out of bed all night due to the bed being broke and worn down where people sat on it.

6

Karen

22 Apr 2025

·

Stayed 1 night

The ladies at the front desk were nice Rooms were rough Floors looked not so clean and the chairs in the room have seen better days Just coffee and granola bars nothing much for breakfast

4

David

9 Jun 2024

·

Stayed 2 nights

Limited breakfast. Constant smell of marijuana.

6

Dana

25 Nov 2023

·

Stayed 1 night

I was surprised by the upcharge for pets as not included on Expedia booking. Also had to request plates, cups and coffee maker from front desk as opposed to being available in room. Front desk in morning was super friendly but breakfast was granolas bars and instant oatmeal.

8

Vernor

27 Aug 2025

·

Stayed 7 nights

No breakfast!

2

Philip

25 Dec 2022

·

Stayed 1 night

The hotel it self is nice and rooms meet expectations. We arrived for checking around 4pm and there was nobody at the desk. We had to call a 500 number from the lobby, no answer and there another number on a note to call, which I did, no answer. We left and came back several hours later and were able to check in. Once checked in, we were told elevator was not working, so we had to go up and down 4 flights of stairs every time. In the morning, barely lukewarm water for a shower, came out shivering. Then looked for a hair dryer, none in the room. Down the stairs again and up, they handed me a brand new one in an original box. The. Going downstairs coffee machine is broken, had a note on it. There was also supposed to be breakfast, nope. Mentioned the water thing to staff, but they can’t do anything about it and did not want to say more as it’s Christmas morning and they are here working. This is really for management to buck up and get this facility in shape. And while you are at it, maybe store those 5 new microwaves in a box somewhere other than the main lobby of the hotel.

6

Enkelejda

25 Jan 2025

·

Stayed 14 nights

Air-conditioned not working well no internet or TV was not working, good frige, good kitchen, only sweets for breakfast or sugar products only. Overcharged few times either i had Expedia reservation!

6

Lori

25 May 2024

·

Stayed 6 nights

I booked this property because it advertised Free Hot Breakfast. If by "hot" it means microwaveable oatmeal packets and grab and go pastries, then I suppose it\'s lost in translation. Not a great area either.

6

Mark

4 May 2025

·

Stayed 1 night

Everything was good but blankets had yellow stains and the complimentary breakfast was just granola bars and packs of oatmeal by the front desk

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $93	2 $104	3 $99	4 $107	5 $107	6 $105	7 $106
8 $98	9 $99	10 $105	11 $105	12 $108	13 $112	14 $108
15 $116	16 $116	17 $107	18 $101	19 $105	20 $109	21 $104
22 $104	23 $107	24 $101	25 $107	26 $108	27 $112	28 $106
29 $113	30 $110

Extended Stay America Suites - Charlotte - Matthews

Prices for Extended Stay America Suites - Charlotte - Matthews

Monthly average prices

About this property

Location

Room options

Standard Studio, 1 Queen Bed, Refrigerator & Microwave

Standard Studio, 2 Queen Beds, Refrigerator & Microwave

Deluxe Studio, 1 King Bed with Sofa Bed, Refrigerator & Microwave

Guest reviews of Extended Stay America Suites - Charlotte - Matthews

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Charlotte - Matthews

Prices for upcoming dates