Courtyard by Marriott Dallas-Fort Worth/Bedford

My truck got broken into, hotel has no cameras at all around property

Hotel is old and hot, smelled not awesome, pool is full of green algae. Front desk staff was very nice. But facility is not awesome.

We booked this hotel for its proximity to DFW but also for its listed amenities including a laundry room. Never did I imagine a run down Marriott with broken laundry room, a green pool, high grass in the courtyard and unusable fire/sitting area. The rooms smelled of mildew. The main lobby area had no AC in 100 deg temps. The staff was very nice and apologetic but this property needs addressed.

Good Facilities/Amenities, BUT... 1. Bar is only open when Bartender shows up 2. Misc building materials visible under stairways 3. Housekeeping: Every-other-day (100% FORGOT US!) 4. Front Desk Staff: Went to refill towels/coffee & they CHECKED ME OUT EARLY?!? [Resulted in a double-charge, required call to Marriott Corporate, took 1.5 weeks for Refund] Great Location, Good Hotel, Young/Inexperienced Staff & NO Management in Sight!

Odd layout of building with only 1 elevator at the very back of the building. Room with water leak and no working TV. Staff was great helped as they could. Single elevator was down during checkout time but staff turned it back on to assist with handicap family member on 2nd floor. Domestic violence incident occurred in public space in front of small children. Hotel currently under construction as well. Staff was great, hotel definitely needs some upgrading which hopefully they are doing now.

I don't write very many reviews like this but this was the worst hotel I have stayed in in a long time. The employees were trying very hard but all of the facilities were lacking severely. The fitness center was very outdated. I could not gain access to it with my key card four of the 5 days I was there and had to be let in by staff who each seemed surprised that I could not enter the facility before 8:00 a.m. when it was advertised us 24 hours. There were no wipes or spray to wipe down the equipment. There was no water cooler. The scale was 25 lb off. My cup fell through the cup holder when I tried to put the water bottle into it. The fitness center was almost 85° one day when I used it. There were only five machines with one of them not working and most seemingly from the '90s. The rooms smelled like marijuana. All of them. Especially the room we were in which every time the heat or the cooling system ran it smelled like a pot factory. My teenager is very sensitive to smells and we had to sleep with our window open two nights in a row. The keycard system literally didn't work. We were told that people would have to escort us to our rooms Friday through Saturday in order to even get into the room. Then we were told that only one key card per room would work if the key cards were reset. I had to reset my key card 12 times in the 5 days I was there. For the price of the stay breakfast should have been amazing and included. Instead the grill was broken and nothing included.

Hotel was clean. Room was spacious. View from the balcony towards the pool was nice. The only problem is there is only one elevator. It's small and is located in the very far back of the building. Tried to use the stairs, but that was confusing which stairwell we needed to go up to get to our room.

The lobby was fresh and new, the remainder of the hotel is dated. Our TV did not work. We moved rooms on night 2. No complimentary coffee / tea. The only elevator on the property was located in the far back corner opposite of the front desk lobby. The room layout is a maze and bizarre.

This is the worst hotel experience. First off if it’s the classic bait and switch. If you choose this hotel for the pool the bar, the breakfast, or cleanliness you will be sorely disappointed. The breakfast they charge 15 a person for is non existent. The pool is not working nor do they plan to put it in working order. You are told you can go to the hotel next door and use their pool. They were unaware that the hotel next door was sending their guests over to use their pool so they kicked us all out.So embarrassing to say the least. The bar was not open Friday or Saturday at all not even the evening but it was open for 45 minutes Sunday morning at 8:15. The rooms stunk of mildew so bad we went and bought coffee grounds for the rooms to try to absorb the odor. We were a large group we booked 5 or 6 rooms and we all had the same experience with the rooms stinking. The carpets probably hadn’t been vacuumed or shampooed in 5 years. The locks on the hotel were broken so anyone could go in and out of the building at will. Save your money don’t fall for the bait and switch. We tried to complain and they didn’t care. The manager said since we booked through Expedia it basically didn’t matter.

Property was nice but you can tell it’s an older model as we’ve stayed in a more up to date model. One elevator, all the way in the back.

They admitted to recently fumigating the rooms. The smells was overwhelming. Also they're multiple stains on the comforter and sheets. I didn't stay the night. I had to leave

Room was very dusty like extremely dusty you could tell stag did best minimum of cleaning, it was obvious they only cared about areas people would Most likely see or use anything above 5 feet off the ground isn’t wiped down or dusted

The room was not clean and it smelled like urine. I had to switch to a different room and it was still horrible.

We were told a free breakfast was available and it was not. The bathtub had soap scum and floor with pee stains. Other than that, the bed slept good and convenient to DFW was good.

The property is clean and feels safe. Our cars were not messed with. The room was nice. The front desk was friendly and helpful.

Dirty sheets,

We did not like the property at all. There were roaches on the floor and walls, there was water damage all over, no trash bags in trash cans the bottle of water in our room was already opened and used. We couldn't even use it to make coffee. it wax a bad experience and wish we could get a refund.

Very clean, comfortable rooms that were nicely updated. The staff was friendly and helpful. Will definitely choose this location again when we’re back in the area

Check in was the easiest & room was clean & comfortable

Clean, spacious

The shower in my room did not work, they stated they would repair at the next day. When I arrive to the next day, the shower still did not work, and when I mentioned it to the front desk, they said the maintenance man lives an hour away so there’s nothing that they could do. They let me shower in a room that was still dirty from somebody else checking out in the meantime. There was no Internet service on all three of the networks that they recommended trying. Staff disappeared several times for 10 minutes at a time when trying to figure out a solution. Overall, it was a pretty bad experience and I won’t be staying at a Marriott again.

The staff are great. The rooms near me were loud, maybe thin walls, not sure as I never experienced that before. Overall good experience.

Affordable hotel near the airport. Lobby area was nice, and the staff was helpful. Rooms, bathroom, and hallways are outdated.

The room was nice and clean. The beds were a little uncomfortable but doable. Great location for what we needed.

Hotel was clean. Room was spacious. View from the balcony towards the pool was nice. The only problem is there is only one elevator. It's small and is located in the very far back of the building. Tried to use the stairs, but that was confusing which stairwell we needed to go up to get to our room.

Location is central, amenities are average, tv did not work properly, dated furniture. Doing construction during our stay hopefully to improve overall standards.

Wifi was out the entire stay, when I called the front desk to extend my stay 2 days, they said it was taken care of, but the next morning they kicked us out! Said they didn't have the extra 2 days down and they were booked.

This is a nice hotel. It was quiet and located near a lot of attractions and restaurants. Our room was clean and the bed was comfortable. The staff was friendly as well. If we're ever in the area again I'll stay here. If you like bbq, there is a great place right down the street called Spring Creek Barbeque. It was delicious! 😋

The lobby was fresh and new, the remainder of the hotel is dated. Our TV did not work. We moved rooms on night 2. No complimentary coffee / tea. The only elevator on the property was located in the far back corner opposite of the front desk lobby. The room layout is a maze and bizarre.

Clean, spacious

The staff was amazing, the accommodations were amazing.

The hotel staff were polite and friendly. They allowed me to check in early and brought extra sets of towels and makeup removal pads to the room upon request. They even called the room after I checked in to make sure I located it okay and to ask if there was anything I needed. The front staff was extremely knowledgeable about the area and events happening around town. They recommended a few local places to check out for a birthday dinner. I will definitely stay at this property again.

Good Facilities/Amenities, BUT... 1. Bar is only open when Bartender shows up 2. Misc building materials visible under stairways 3. Housekeeping: Every-other-day (100% FORGOT US!) 4. Front Desk Staff: Went to refill towels/coffee & they CHECKED ME OUT EARLY?!? [Resulted in a double-charge, required call to Marriott Corporate, took 1.5 weeks for Refund] Great Location, Good Hotel, Young/Inexperienced Staff & NO Management in Sight!

Im giving bad review on staff because I paid for a Friday night into a Saturday morning. And got there Friday morning at 330 am. Got a room of course, and they charged me double for 3 nights. When I had already paid for my stay Friday night stay. And I have yet to receive my refund from the property.

I booked and paid for this trip a couple of months BEFORE my actual visit- I actually over booked an extra night which Thankfully I realized weeks before my trip- Hoyel credited my card the extra night - on the actual day of my trip, my flight was delay and I arrived late evening - I had already electronically checked in and all I needed to do was pick up my room keys (SO I THOUGHT). The employee working made the process beyond HORRIBLE, after about 10 minutes of her clicking through the computer, she kept nodding her head and smacking her lips, so I asked if there was an issue- she said “I have a note from my manager that I cannot check you in because your card declined” ???? What in the actual !!!! I told her how is that possible when this trip was paid for months before - I even showed her my card statement- she refused and kept saying “my manager, my manager, my manager” after like 30-40 minutes of me laying out PROOF of payment and refusing to give any other type of payment - she said “I WILL CHECK YOU IN, BUT YOU HAVE TO FIX THIS WITH MY MANAGER” - why did I stay, because it was almost MIDNIGHT, and I already paid 11 days of hotel stay! I couldn’t sleep as I was calling nearby hotels and my credit card company and hotels.com and my bank- first thing the next morning I went to speak with the manager and told her everything, the manager looked at computer and was confused because she said “THERE IS NOTHING IN YOUR FILE”!

I paid for the room in full on Expedia and then the hotel charged me again. Said it was a mistake and that the charge would not go thru but it did and now I have to deal with getting a refund. The room they first gave me had an ozone machine running with a warning on the machine it was not safe to be in the room when it was running. They gave me another room but couldn't figure out how to open the door. A third room when then found for me and they had the same trouble opening the door for me until I suggested they take out the keycard first out of the cardboard sleeve before trying to open the door, or course that worked. I wasn't going to say anything about this until I just checked my credit card bill and saw they double charged me.

When I went to check in I was told by the woman behind the desk that they were changing shifts and that the gentleman would assist me. I waited for a few minutes when a woman came to check in and was taken care of by the woman who told me she could not help me. Instead of taking me first she helped the other woman first leaving me waiting for the gentleman to be ready to take care of me. I was not happy to be ignored like that. Also why would you change shifts at check in time and not have other staff ready to step in immediately.

Amazing location! Right around the corner from Pennington Field. There are a plethora of restaurants close by (Pappadeaux, Chilis, Chick Filet, Chipolte, McDonalds, El Pollo Loco) as well as a QT and a Bank of America. The staff are friendly and very helpful! AWESOME!!!

Very friendly staff, let me check in and out whenever I wanted, really easy to work with. Would definitely recommend speaking with the lady in the front, very nice.

The staff were very accommodating and friendly. They allowed us to rest earlier than expected due to flight times. Definitely recommending them.

Very conveniently located to eateries & shops.

Great service desk and the location was just great for the AT&T stadium

Convenient location. Good price.

The room was nice and clean. The beds were a little uncomfortable but doable. Great location for what we needed.

Very convenient location and not too far from AT&T Stadium.

Nice stay. Very close to DCI band event we were attending. Good dining options very nearby.

Conveniently located near restaurants and businesses, it is about a 15 minute drive to ATT Stadium. The location itself was clean, quiet and very comfortable.

Front desk staff very friendly and helpful. Parking is easy and restaurants within walking distance.

This is a nice hotel. It was quiet and located near a lot of attractions and restaurants. Our room was clean and the bed was comfortable. The staff was friendly as well. If we're ever in the area again I'll stay here. If you like bbq, there is a great place right down the street called Spring Creek Barbeque. It was delicious! 😋

Amazing location! Right around the corner from Pennington Field. There are a plethora of restaurants close by (Pappadeaux, Chilis, Chick Filet, Chipolte, McDonalds, El Pollo Loco) as well as a QT and a Bank of America. The staff are friendly and very helpful! AWESOME!!!

Very attentive staff? Bistro was great food and staff in Bistro were very good!! Management always asked if we needed anything. Overall great stay.

Efficient check in, convenient location, nice room that was close to side door and vehicle for unloading/loading. The mattress was outstanding!! Coffee maker in the room, too. We opted for continental breakfast, and breakfast sandwiches and coffee was very good. We would definitely stay here again. Thank you.

Everything was good except for the breakfast. It was dine in and not a buffet! Very disappointed!!

Good Facilities/Amenities, BUT... 1. Bar is only open when Bartender shows up 2. Misc building materials visible under stairways 3. Housekeeping: Every-other-day (100% FORGOT US!) 4. Front Desk Staff: Went to refill towels/coffee & they CHECKED ME OUT EARLY?!? [Resulted in a double-charge, required call to Marriott Corporate, took 1.5 weeks for Refund] Great Location, Good Hotel, Young/Inexperienced Staff & NO Management in Sight!

Had to go into the men’s room to find paper towels. We were not greeted at all when we entered and had to wait a while to get checked in. The clerk finished checking in the guest in front of us and then just walked off, it was weird. She also had gaudy fake nails that should could barely type with. Online showed a restaurant and bar but neither were opened.

No breakfast! You had to pay an additional fee! So we didn’t eat!

I made a reservation with breakfast included and I still had to pay $40 for a breakfast for two. The description showed there was a bar but there isn’t. Those were the two reasons why I booked this hotel and none of them were available. Only one person was working the kitchen so it took almost 30 minutes to get my food.

Breakfast was not free and was expensive

This is a nice hotel. Quiet, comfortable, friendly staff, nice property. My only problem was no free breakfast. The breakfast is available for purchase, but if I'm going to pay for it, it should be of better quality than a microwave breakfast sandwich.

Overall, it was a good stay. IMO, this is a 1-2 night hotel. Meets basic needs/amenities. The “free breakfast for 2” wasn’t free. Not a big deal but certainly confusing and not clear at all. Staff was friendly and helpful. As always, you get what you pay for.