Is parking available at the property?

Yes, parking is available on-site. It is limited and includes both free and paid options.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM for a fee. The cost is approximately PHP 720 for adults and PHP 360 for children. Children aged 6 and younger eat free breakfast.

Are pets allowed at the property?

Yes, pets are allowed with a maximum of 2 pets per room. There is a pet fee of PHP 2000 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 2:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability. Guests can request this in advance.

Is there an airport shuttle service available?

Yes, airport shuttle services are available for a fee of PHP 2592 per vehicle (one-way, maximum occupancy 2). To arrange the transfer, guests must contact the property 72 hours prior to arrival.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility should be confirmed directly with the property.

What is the location of the property in relation to key landmarks?

The property is located in Pasay (Barangay 76), within a 5-minute drive of SM Mall of Asia and City of Dreams Manila. It is 1.5 mi (2.4 km) from Manila Bay and 3.4 mi (5.5 km) from Newport World Resorts. Public transport options are available nearby.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. Pool access is from 6:00 AM to 10:00 PM. The pool is seasonal and may not be available year-round.

What are the policies for guests staying with children?

Children aged 11 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding. Up to 2 children can stay for free.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of PHP 1650 per night. Advance request or confirmation is required for availability. Specific details about cribs should be confirmed directly with the property.

Citadines Bay City Manila Hotel in Pasay

Average nightly price at Citadines Bay City Manila by month, last 12 months (USD)
Month	Average price
January	$119
February	$117
March	$107
April	$100
May	$99
June	$95
July	$102
August	$99
September	$100
October	$82
November	$90
December	$87

What guests think

At Citadines Bay City Manila, many guests highlight the warm, attentive staff and convenient location near Mall of Asia and the airport, plus clean, comfortable, often spacious rooms with kitchen amenities, and a well-regarded gym and pool.

Repeated complaints note musty or sewage odors in some rooms, occasional AC problems, and minor maintenance or noise issues. Breakfast and on-site dining are generally appreciated for value and taste, with live music mentioned, though several guests found the selection limited or some items cold. Check-in is usually smooth, but some reports cite slow or inconsistent front-desk responses and missed prearranged services. Expect a convenient, comfortable stay with standout service, but room condition and dining can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently praise the gym, and many enjoy the pool area; one review notes a temporary closure and another that the water is unheated.

Related guest reviews

10

Densil

Jan 2, 2026

·

Stayed 1 night

Quiet comfy room ... Exactly what you want before a flight. Great gym.

8

Ricardo

Oct 29, 2025

·

Stayed 3 nights

Clean room, very nice staff, pool area was closed for renovations. Center to a lot of desirable areas in city. Room was very spacious! Ac was a little hard to get right

10

Vidal

Oct 13, 2023

·

Stayed 3 nights

Top notched gym; staff friendly and accommodating

10

Oliver

May 26, 2025

·

Stayed 2 nights

Highly recommended quality hotel with a central location and very accommodating staff. The pool area was relaxing and somewhat private with a kids section and a bar available. I dont exactly remember the breakfast but I think it was good. You stay right by the bay and mall of Asia. There is also a ferris wheel in walking distance🎡

10

Joe

Dec 16, 2023

·

Stayed 1 night

Upscale hotel with great gym and Olympic sized outdoor pool. Had a couple of problems with rooms but they were resolved quickly.

10

VER

May 14, 2023

·

Stayed 1 night

The property met all my expectations. Service in the dining room was superb, Joy and crew were very attentive and accommodating. Front desk staff was average. I did enjoy using the gym.

10

Nilda

May 15, 2023

·

Stayed 1 night

I liked that it had in-room bottled water, thoughtful of tourists. Breakfast buffet spread was awesome. Had all the equipment to get in a complete workout. No problems with the staff at all, quite patient with me and very helpful.

6

Jamie

Apr 3, 2025

·

Stayed 4 nights

All the staff I encountered, from security, door man, reception, cafe and conference staff were all friendly and helpful. Top marks there. The room was generally well appointed in terms of the size of the bed, the sofa and the desk and chair. However this was let down by the many broken room items: one of the two plug sockets by the desk did not work. The ‘service room’ button did not work, the window was locked slightly open causing vehicle noise to enter the room, particularly in the very early morning. The curtains worked but one side was very stiff - risking them getting broken. The hairdryer had an exposed electrical wires containing the mains power! The wifi did not work when I first arrived - it transpired my IP address to be white listed. My colleague in another room had the same problem. I tried to call reception only to find the room phone did not work either! I lost a lot of productive time that evening. Staff at reception resolved the wifi and phone issues promptly but for the price paid I would expect services to work first time. The hotel pool was nice and a good place to spend some time outside the room. The conference facilities were good. The hotel has a water container system to reduce plastic bottles in the room. Seems like a good initiative but a bit tricky to use without making a mess on the floor. I was also disappointed to see the security guard kick a plastic drink bottle into the street. The hotel does not provide any recycling that I could see.

10

Philippe

Apr 24, 2022

·

Stayed 3 nights

Globalement positif. La chambre est très bien équipée, piscine et salle de sport au top, staff très sympa. Petit dej OK. Wifi au top pour travailler

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10

Ian

Mar 18, 2024

·

Stayed 2 nights

It is close to the airport. The hotel is clean and pleasant. The food at the restaurant is very good. Unfortunately, the pool was not heated and it was too cold to swim in it. Reception desk staff were very helpful.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is often rated highly, but multiple reviews report musty or sewage-like odors in some rooms and occasional housekeeping lapses (e.g., dirty linens or towels).

Related guest reviews

10

Justin

Sep 30, 2025

·

Stayed 3 nights

I recently stayed at Citadines Bay City Manila and found it to be an excellent choice. The location is convenient, with easy access to the Mall of Asia. The room was exceptionally clean, providing a comfortable and pleasant atmosphere. I highly recommend this accommodation for both business and leisure travelers.

6

Justin

Jul 13, 2025

·

Stayed 2 nights

Just wanted to share my recent experience. Check-in was super slow, which was a bit frustrating. When we finally got to our room, we were hit with this awful smell that was hard to describe—totally gross! I called the housekeeper, who was really nice and even confirmed the smell. They quickly moved us to a different room, but I just wish the cleaning staff and manager had done a better job checking the room beforehand. It should’ve been ready for guests!

6

Hernan

Oct 9, 2025

·

Stayed 1 night

Bad odour coming out of your washroom.

8

Ai

Jan 24, 2025

·

Stayed 3 nights

立地、フロントの方やドアマンの方のサービスはとても満足しています。ただ部屋に関しては下記不満点があります。 •部屋がカビ臭い •滞在何日めかでハウスキーピングがちゃんとされていなかった（バスマットはそのまま、コップも洗われてないない、なくなったティッシュも放置） •そもそも2 bedroomで予約したしチェックイン時にもそれを確認したのにベッドが一台だった（後から変えてもらいました）

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8

Joel Galvez

Nov 20, 2025

·

Stayed 2 nights

room was good but with smell as you enter it. maybe from toilet drain smell or dried soiled carpet floor.

8

Aaron

Jan 27, 2025

·

Stayed 4 nights

I stayed 4 nights and it was lovely. Most staff were very kind and friendly except one. I'm a Gold Expedia member but didn't receive my upgrade at check in. The staff who checked me in was rude, arrogant and extremely unprofessional. I didn't get his name but he was of a chubby and feminine appearance. He acted like he was the Queen of the hotel. Rich, the front desk staff and most staff were excellent. Many of them greeted me by my name or sir, in a warm and welcoming manner. It was super unpleasant to deal with that chubby check in staff, particularly after a long tiring 30hr flight from Sydne to Manila via Singapore. I was exhausted and the last thing I need was to deal with a rude and unpleasant check in staff. I enjoyed the pool and gym a lot. Common areas and lobby are very nice and clean. TEHRE ARE A COUPLE OF ISSUES WITH THE ROOMS THOUGH. The aricon and carpet need changing or servicing. There's this damp, musty unpleasant smell come the aricon and carpet, and because I can't open the window, there's no access to fresh air. Waking up in the morning to a strange musty smell in the room is not a great way to start your day. Even after they have upgraded me to a better room the next day, the smell from the aircon and carpet is still there. I agree with other reviews about the unpleasant musty smell in the rooms. It's not healthy. I would only stay there again if they have fixed the smell from the aircon and carpet. My first room on level 10 also had sewer odour.

10

Merian

Dec 2, 2024

·

Stayed 1 night

Very fast check in ,nice clean room, very close to the airport, the staff are very attractive,,I would highly recommend 👌

6

Ernesto

Jul 3, 2025

·

Stayed 1 night

The room is smelly. Bed is itchy. Bathroom is not cleaned properly.

4

Ruth gay

Feb 8, 2025

·

Stayed 1 night

オープンから年数は浅く、評価は高いものの、口コミの数が少ないだけなのか。部屋に入って早々、換気の悪さ、カビ臭がひどい為、即部屋交換した。

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10

Leonard

Nov 7, 2025

·

Stayed 1 night

Clean and quiet area. Very nice rooms and friendly staff. Would stay again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with useful kitchen amenities like microwaves, washers/dryers and water dispensers; some guests mention limited TV channels, intermittent Wi‑Fi, AC performance issues, and noise from adjoining rooms.

Related guest reviews

10

Kalvin Rafael G.

Feb 15, 2024

·

Stayed 1 night

One thing I dislike was to noise from other rooms which can be heard from the inside.

8

Jerrica

Nov 17, 2023

·

Stayed 2 nights

Good location, rooms are equipped with microwave, washing machine and dryer, and water dispenser - perfect for long term stay. Room smelled a little weird upon arrival - we believe it was coming from the AC/vent. Double check the charges on the card on file before checking out.

10

Ruth

Jan 30, 2025

·

Stayed 2 nights

Our room was spacious including our bathroom.

8

Roger

Feb 18, 2025

·

Stayed 2 nights

Location was good, premium suite was roomy. Lack of channels for TV movies was very low... Tried to extend the room for one more night, lobby staff said no rooms were available, I signed into Expedia 15mins later and reserved the same room they said wasn't available

10

Densil

Jan 2, 2026

·

Stayed 1 night

Quiet comfy room ... Exactly what you want before a flight. Great gym.

8

Ricardo

Oct 29, 2025

·

Stayed 3 nights

Clean room, very nice staff, pool area was closed for renovations. Center to a lot of desirable areas in city. Room was very spacious! Ac was a little hard to get right

8

Marcelle

Oct 17, 2023

·

Stayed 3 nights

It’s was great. But no TV connection on my room was out of service during my stay.

6

Jamie

Apr 3, 2025

·

Stayed 4 nights

All the staff I encountered, from security, door man, reception, cafe and conference staff were all friendly and helpful. Top marks there. The room was generally well appointed in terms of the size of the bed, the sofa and the desk and chair. However this was let down by the many broken room items: one of the two plug sockets by the desk did not work. The ‘service room’ button did not work, the window was locked slightly open causing vehicle noise to enter the room, particularly in the very early morning. The curtains worked but one side was very stiff - risking them getting broken. The hairdryer had an exposed electrical wires containing the mains power! The wifi did not work when I first arrived - it transpired my IP address to be white listed. My colleague in another room had the same problem. I tried to call reception only to find the room phone did not work either! I lost a lot of productive time that evening. Staff at reception resolved the wifi and phone issues promptly but for the price paid I would expect services to work first time. The hotel pool was nice and a good place to spend some time outside the room. The conference facilities were good. The hotel has a water container system to reduce plastic bottles in the room. Seems like a good initiative but a bit tricky to use without making a mess on the floor. I was also disappointed to see the security guard kick a plastic drink bottle into the street. The hotel does not provide any recycling that I could see.

8

Troy

Oct 20, 2025

·

Stayed 4 nights

Kitchen setup was perfect. Everything was in place to get you going when you arrived like, dish detergent, washer, clean dishware, toaster, water, microwave ect.

10

Joseph

Jul 22, 2023

·

Stayed 1 night

VERY nice room! It was a suite and even had a full refrigerator and washer/dryer combo

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, attentive and helpful. A few guests experienced slow check-in, unresponsive communication for airport pickup, or billing/availability inconsistencies.

Related guest reviews

10

emmanuel

Jun 3, 2024

·

Stayed 2 nights

I feel at home at citadines, pasay...courteous staff specially james...near the international airport...i recommend this hotel...

6

Justin

Jul 13, 2025

·

Stayed 2 nights

Just wanted to share my recent experience. Check-in was super slow, which was a bit frustrating. When we finally got to our room, we were hit with this awful smell that was hard to describe—totally gross! I called the housekeeper, who was really nice and even confirmed the smell. They quickly moved us to a different room, but I just wish the cleaning staff and manager had done a better job checking the room beforehand. It should’ve been ready for guests!

8

Aaron

Jan 27, 2025

·

Stayed 4 nights

I stayed 4 nights and it was lovely. Most staff were very kind and friendly except one. I'm a Gold Expedia member but didn't receive my upgrade at check in. The staff who checked me in was rude, arrogant and extremely unprofessional. I didn't get his name but he was of a chubby and feminine appearance. He acted like he was the Queen of the hotel. Rich, the front desk staff and most staff were excellent. Many of them greeted me by my name or sir, in a warm and welcoming manner. It was super unpleasant to deal with that chubby check in staff, particularly after a long tiring 30hr flight from Sydne to Manila via Singapore. I was exhausted and the last thing I need was to deal with a rude and unpleasant check in staff. I enjoyed the pool and gym a lot. Common areas and lobby are very nice and clean. TEHRE ARE A COUPLE OF ISSUES WITH THE ROOMS THOUGH. The aricon and carpet need changing or servicing. There's this damp, musty unpleasant smell come the aricon and carpet, and because I can't open the window, there's no access to fresh air. Waking up in the morning to a strange musty smell in the room is not a great way to start your day. Even after they have upgraded me to a better room the next day, the smell from the aircon and carpet is still there. I agree with other reviews about the unpleasant musty smell in the rooms. It's not healthy. I would only stay there again if they have fixed the smell from the aircon and carpet. My first room on level 10 also had sewer odour.

10

Norman

Oct 27, 2024

·

Stayed 1 night

Nice and clean hotel with excellent service especially James. Very close to MOA and airport.

10

Maria Ruth

Nov 28, 2025

·

Stayed 8 nights

My stay was wonderful staff is friendly and great customer service. Special shoutout to Ella from housekeeping, James at the front desk and Eliza from the cafe. Everyone was very attentive and courteous. Will definitely stay again.

4

Arnel C.

Jul 27, 2023

·

Stayed 14 nights

Be careful using their cafe because they charge you even if you don’t eat at their restaurant. I ate at the cafe and paid cash, but when I checked, I found out I owe the restaurant 9,100 thousand pesos, plus I was charged on my credit card $110. I paid 9,100 pesos because my flight is at 4 PM. Please take note, I ate there by myself, and I settled in cash. Who wants to eat there every day since their menu is the same? I was very surprised by their incompetent accounting.

10

Wendell

Jan 29, 2024

·

Stayed 4 nights

James and Joseph from the front desk are phenomenal. Security, dining staff, and the K9 were all excellent.

10

Carlo

Nov 18, 2025

·

Stayed 2 nights

5 star staff, extremely accommodating.

4

Chia Min

Feb 8, 2024

·

Stayed 1 night

Oddly smell in the room The online chat was very unresponsive. We try to book the airport pick-up, which is one of the services specifically listed on the hotel website. The client service went ghosted after we provided flight no and all details. Nothing book despite continuously follow up for days. No one showed up, of course. No explanation, just nothing. Even we bring this up to the front desk. Nothing. This is the VIP access we got. Unreliable.

10

Linglingay

Mar 22, 2025

·

Stayed 1 night

Friendly and attentive personnel. Quiet and safe area of the city. Close proximity to shopping, dining, entertainment and the ocean.

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AI-generated summary based on recent guest reviews

Location

Highly convenient for Mall of Asia, Manila Bay, and the airport, with supermarkets and dining next door or within a short walk. Many find the area quiet and safe.

Related guest reviews

10

Estaban

Nov 13, 2025

·

Stayed 2 nights

The hotel was very nice . Things was very convenient. The room was very a small mall was nearby. The airport was close. The breakfast at the hotel was the best. The staff was very welcoming.

10

Bernard

Feb 8, 2025

·

Stayed 2 nights

Near Mall of Asia, with moderate walking distance. Adjoins a small Waltermart shopping center with large supermarket. Good amenities. Friendly staff. Room was on small side but clean and comfortable. Check if there is adjoining room as we could clearly hear couple in adjoining room.

8

Mary Grace P

Jun 14, 2024

·

Stayed 1 night

Spacious room. Clean and comfortable beddings. I love the idea of water dispenser in the room. The access to global tv channels is a plus. Hotel staff are friendly, corteous and attentive esp.the housekeeping. I had issues during the front check in, but were able to resolved it. I have not heard this hotel but Im glad I tried, Its 20min. walk to SM Mall of Asia.

10

Scott

Mar 14, 2025

·

Stayed 4 nights

Quick walk to MOA near grocery store

10

Oliver

May 26, 2025

·

Stayed 2 nights

Highly recommended quality hotel with a central location and very accommodating staff. The pool area was relaxing and somewhat private with a kids section and a bar available. I dont exactly remember the breakfast but I think it was good. You stay right by the bay and mall of Asia. There is also a ferris wheel in walking distance🎡

10

Jodi

Apr 28, 2024

·

Stayed 1 night

Clean hotel, stayed here as it was close to the airport and also only a few mins away from Mall of Asia. Staff friendly. Lots of fast food, however sit in dining limited within walking distance.

10

Rafael

Feb 9, 2025

·

Stayed 1 night

Property was amazing with excellent amenities and close walking distance to Mall of Asia

10

Johan

May 16, 2023

·

Stayed 2 nights

Excellent location. Great staff. Helpful and friendly. I stay here every time in Manila.

10

Linglingay

Mar 22, 2025

·

Stayed 1 night

Friendly and attentive personnel. Quiet and safe area of the city. Close proximity to shopping, dining, entertainment and the ocean.

10

Matthew

Feb 14, 2025

·

Stayed 2 nights

Always great have stayed multiple times. Can’t beat location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and the on-site cafe and restaurant are commonly praised for taste and value, with occasional live music. Several guests found the selection limited or some items cold, and a few disliked certain dishes.

Related guest reviews

10

Ace

Sep 4, 2023

·

Stayed 2 nights

Hotel is in a good location. Just a 5 minute walk to MOA arena and there’s a mall next door with a supermarket. Staff are very friendly and welcoming. Facility is in great condition. Breakfast buffet is good and affordable.

10

Wendell

Feb 27, 2023

·

Stayed 1 night

The staff were kind and welcoming! Food is great! Acoustic Music was fabulous!!!

10

Iris

Dec 4, 2024

·

Stayed 2 nights

We enjoyed our stay. Staff are courteous and efficient. It’s right beside the W Mall which is very convenient. Restaurant staff gave us excellent service and their breakfast buffet spread was wonderful.

6

Marilou

Jun 24, 2024

·

Stayed 1 night

American style beef steak was absolutely terrible. And expensive. Also. Many breakfast foods at breakfast buffet were cold.

10

Jesse

Dec 24, 2024

·

Stayed 5 nights

The dining staff were excellent. There is a boutique mall adjacent to the hotel.

10

Samrat

Nov 21, 2024

·

Stayed 8 nights

This hotel is very close to Mall of Asia and the baywalk and thus is excellent for travelers, loved the property, excellent staff, the restaurant is awesome.

10

Eddison

Mar 11, 2025

·

Stayed 2 nights

Excellent service and location. Got the Expedia VIP room upgrade for free and the room was quite nice - spacious enough for my partner and I. Breakfast buffet was delicious albeit a little limited on options. Got a in-room massage for a reasonable price (they provide 24 hours service just call ahead of time). Lobby is gorgeous and front desk staffed all hours with security out front. Only real complaint is bathroom shower drain design was such that the water puddles and drains quite slowly. Convenience/ pharmacy and W-Mall are all in walking distance (less than 2 blocks). Definitely check out the nearby Gala Food Park. This large indoor food court is a unexpected hidden gem where you can dress up in a Japanese yukata, grab very Instagrammable pics, and eat/drink cheap but yummy Asian cuisine (such as Japanese, Thai, Taiwanese, Hong Kong Chinese, Viet & Filipino) or "Western" foods.

10

Faron

Apr 10, 2024

·

Stayed 1 night

Breakfast was very affordable and great. Bed and pillows are top notch.

6

Kam Tim

Mar 17, 2025

·

Stayed 4 nights

1- the buffet breakfast costed me PHP 650 but the quality was bad and selection was very limited. 2- Housekeeping staff was made a lot of noise at the corridor and they did not clean up the toilet bowl in my room. 3- I didn't understand why many door bell ringing during the Friday late night. I was woken up several times. 4- the curtains were difficult to close and open. 5- I like the idea to provide a large drum of drinking water which was enough for a few days. 6- location was great for walking to Worldbex and shopping mall.

10

Nilda

May 15, 2023

·

Stayed 1 night

I liked that it had in-room bottled water, thoughtful of tourists. Breakfast buffet spread was awesome. Had all the equipment to get in a complete workout. No problems with the staff at all, quite patient with me and very helpful.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $140	16 $115	17
18 $104	19 $104	20 $104	21	22 $104	23 $106	24 $104
25 $105	26 $121	27 $184	28 $183	29 $184	30 $184	31 $184

Su	Mo	Tu	We	Th	Fr	Sa
1 $184	2 $121	3 $105	4 $106	5 $106	6 $106	7 $105
8 $118	9 $118	10 $118	11 $118	12 $118	13 $118	14 $118
15 $118	16 $118	17 $125	18 $104	19 $106	20 $104	21 $101
22 $104	23 $104	24 $106	25	26	27 $106	28 $106
29 $101	30 $104

Citadines Bay City Manila

Prices for Citadines Bay City Manila

Monthly average prices

About this property

Location

Room options

Deluxe Studio

Premier Room, 1 Bedroom

Deluxe Studio, 2 Twin Beds

Premier Studio

Guest reviews of Citadines Bay City Manila

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Citadines Bay City Manila

Considering this hotel for your Pasay trip?

Prices for upcoming dates