Serenade All Suites - Adults Only Resort
US$263
/ night
Avg. for September
Prices for Serenade All Suites - Adults Only Resort
Select dates to see prices and availability
US$263
/ night
Avg. for September
Monthly average prices
Nightly prices at Serenade All Suites - Adults Only Resort average US$262 in the cheapest month (October) and US$499 in the most expensive month (March), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$446 |
| February | US$453 |
| March | US$499 |
| April | US$411 |
| May | US$324 |
| June | US$283 |
| July | US$287 |
| August | US$292 |
| September | US$263 |
| October | US$262 |
| November | US$334 |
| December | US$366 |
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Sept · US$263
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Most expensive: March (~US$499)
Cheapest: October (~US$262)
About this property
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, which include 3 outdoor pools and a fitness center.
Amenities
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, which include 3 outdoor pools and a fitness center.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Event facilities at this property consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
Dining
Grab a bite at The Market, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 4 bars/lounges, or 2 poolside bars.
Rooms
Make yourself at home in one of the 325 air-conditioned rooms featuring free minibar items and Smart televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Location
Located in Punta Cana, Serenade All Suites - Adults Only Resort - All inclusive is within a 10-minute drive of Cabeza de Toro Beach and Downtown Punta Cana. This all-inclusive property is 7.4 mi (11.9 km) from Cocotal Golf and Country Club and 8.7 mi (14 km) from Bavaro Beach.
What's nearby
Bavaro Lagoon(0.4 Miles)
Cabeza de Toro Beach(0.8 Miles)
Carol Downtown Mall(4.9 Miles)
Coco Bongo Punta Cana(4.9 Miles)
Downtown Punta Cana(4.9 Miles)
San Juan Shopping Center(4.9 Miles)
Sirena Market(5 Miles)
Bávaro at San Juan Shopping Center(5.2 Miles)
Bavaro Adventure Park(5.6 Miles)
Bávaro City Center(5.7 Miles)
Cocotal Golf and Country Club(7.4 Miles)
Manati Park Bavaro(7.5 Miles)
Barceló Bávaro Convention Center(7.7 Miles)
The Lakes Barcelo Bavaro Golf Course(7.9 Miles)
Rafa Nadal Tennis Center Punta Cana(8 Miles)
The nearest major airport is Punta Cana Intl. Airport (PUJ)(10.1 Miles)
Parking
Restaurant
Swimming pool
Non-smoking rooms
Room service
Tour desk
Location
Carretera Cabeza de Toro, Punta Cana, Dominican Republic
Bavaro Lagoon (0.4 Miles)
Cabeza de Toro Beach (0.8 Miles)
Carol Downtown Mall (4.9 Miles)
Coco Bongo Punta Cana (4.9 Miles)
Downtown Punta Cana (4.9 Miles)
San Juan Shopping Center (4.9 Miles)
Room options
19
Junior Double Room, Pool Access, Garden View
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
527 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Separate Living Room
13
Master Suite with Elite Service
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
840 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Separate Living RoomOutdoor Private Spa TubPrivate Spa Tub
9
Junior Double Room, Pool View
Room details
2 Large Double Beds
1 Extra-Large Double Bed
Sleeps 3
Balcony or PatioAir ConditioningWi-Fi (Free)Separate Living Room
14
Junior Double Room, Garden View
Room details
1 Extra-Large Double Bed
2 Large Double Beds
Sleeps 3
527 ft²
Balcony or PatioAir ConditioningWi-Fi (Free)Separate Living Room
12
Junior Double Room, Pool Access, Pool View
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
Balcony or PatioAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of Serenade All Suites - Adults Only Resort
8.1
Very good
Based on 5,491 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Serenade All Suites - Adults Only Resort, travelers describe a quiet, good‑value stay with spacious modern rooms, several pools, and a beach setting near the airport, while also noting recurring maintenance wear, dampness from humidity, and some construction-quality issues.
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What guests think
At Serenade All Suites - Adults Only Resort, travelers describe a quiet, good‑value stay with spacious modern rooms, several pools, and a beach setting near the airport, while also noting recurring maintenance wear, dampness from humidity, and some construction-quality issues.
Staff are frequently described as friendly and helpful, though responsiveness varies and language barriers or tipping expectations sometimes affect service. Buffets are often just okay while à la carte options such as Koi teppanyaki and the steakhouse earn better reviews, but reservations can be confusing and late‑night food is limited. Common areas and restaurants can feel hot due to weak air conditioning, entertainment on the adults side is low‑key with early pool and bar closures, and seaweed often affects the water. Expect a relaxed stay geared more to unwinding than nightlife.
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AI-generated summary based on recent guest reviews
Facilities
Multiple pools and a calm adults‑only area, with access to the livelier family side. Bars and pools close early, entertainment is limited on the adults side, and many common areas and restaurants lack effective air conditioning.
Related guest reviews
6
DAYLA
8 Sept 2025
·
Stayed 6 nights
The staff is great, very friendly, efficient makes you feel like family. The rooms were very nice and the a/c in the room was excellent. What was horrible and unacceptable was that all the restaurants (Gourmet, Asian, Steakhouse, Buffets) as well as the theater had no Air Conditioner. The staff was incredible in all the places though they were all sweating as they were in a sauna. They were not the only ones sweating so were we, it was like dining in a steam bath. I did ask the staff and no one had an answer. We were there 7 days and we will not be returning due to this. The only area that had a/c was the gift shop next to the theater as well as the club (disco). Some areas, hallways in the main lobby were not lit up in the evening as ell. i do not know if they are attempting to lower their electricity cost but it was very bad. We went with another couple who went last year and highly recommended the property and they must have apologized 3-4 times per day to use. They were embarrassed (though we told them how could they know). We had the room with the swim out pool yet we were not considered "elite' which the only perks were "premium" liquor (not so premium either) and the use of an elite pool which last year was 1 of the adult pools and 1 bottle of liquor given to you every 5 days. These were the main differences which is was ridiculous and gave the impression of just a cheap upsell trick. We will NOT RETURN to this hotel.
The staff is great, very friendly, efficient makes you feel like family. The rooms were very nice and the a/c in the room was excellent. What was horrible and unacceptable was that all the restaurants (Gourmet, Asian, Steakhouse, Buffets) as well as the theater had no Air Conditioner. The staff was incredible in all the places though they were all sweating as they were in a sauna. They were not the only ones sweating so were we, it was like dining in a steam bath. I did ask the staff and no one had an answer. We were there 7 days and we will not be returning due to this. The only area that had a/c was the gift shop next to the theater as well as the club (disco). Some areas, hallways in the main lobby were not lit up in the evening as ell. i do not know if they are attempting to lower their electricity cost but it was very bad. We went with another couple who went last year and highly recommended the property and they must have apologized 3-4 times per day to use. They were embarrassed (though we told them how could they know). We had the room with the swim out pool yet we were not considered "elite' which the only perks were "premium" liquor (not so premium either) and the use of an elite pool which last year was 1 of the adult pools and 1 bottle of liquor given to you every 5 days. These were the main differences which is was ridiculous and gave the impression of just a cheap upsell trick. We will NOT RETURN to this hotel.
10
eric
26 Aug 2025
·
Stayed 1 night
Serenade all inclusive resort was amazing. The staff was very friendly and the events coordinator, pineapple/pina colada, was awesome and very energetic. We would go back in a heartbeat. The atmosphere was cool and the spa was amazing.
Serenade all inclusive resort was amazing. The staff was very friendly and the events coordinator, pineapple/pina colada, was awesome and very energetic. We would go back in a heartbeat. The atmosphere was cool and the spa was amazing.
6
osniel
27 Nov 2025
·
Stayed 3 nights
Positivo: El hotel solo para adulto es una instalacion nueva y las habitaciones que tienen piscina estan espectaculares. El A/C fue el mejor de todos los hoteles que he visitado y la piña colada que alli ofertan es muy buena. El trato del personal es buenisimo y todos muy amables. Negativo: el area de la piscina cierra 6.30pm no se puede disfrutar mas tiempo, solo funciona un solo jacuzzi, solo una sola piscina tiene música. Poca variedad de comida, esperaba mas del menu de un hotel 5 estrellas en PC, en general la comida no me gusto, perdimos 2h en un programa que tienen que se llama xpand, es lo mismo que un timeshare, intentan venderte una membresia para vacacionar con ellos a precios exorbitantes, una perdida de tiempo. La playa no es cristalina y tenia muchas algas, eso puede ser por la temporada del año ya que visite en noviembre. Pocas actividades nocturnas.
Positivo: El hotel solo para adulto es una instalacion nueva y las habitaciones que tienen piscina estan espectaculares. El A/C fue el mejor de todos los hoteles que he visitado y la piña colada que alli ofertan es muy buena. El trato del personal es buenisimo y todos muy amables. Negativo: el area de la piscina cierra 6.30pm no se puede disfrutar mas tiempo, solo funciona un solo jacuzzi, solo una sola piscina tiene música. Poca variedad de comida, esperaba mas del menu de un hotel 5 estrellas en PC, en general la comida no me gusto, perdimos 2h en un programa que tienen que se llama xpand, es lo mismo que un timeshare, intentan venderte una membresia para vacacionar con ellos a precios exorbitantes, una perdida de tiempo. La playa no es cristalina y tenia muchas algas, eso puede ser por la temporada del año ya que visite en noviembre. Pocas actividades nocturnas.
6
Jenna
4 Sept 2025
·
Stayed 5 nights
First time staying at an all inclusive resort. I went with my boyfriend for my birthday. Upon arrival to the resort, the lobby staff were welcoming. We checked in and grabbed a bite to eat. When we checked into our room, we were pleased. Upon unpacking we noticed our refrigerator was not getting cold and we had an opened soda in the fridge.We reached out to the front desk, they did someone up to check. It still didn’t get cold. Reached back out, still nothing. So we had no cold refrigerator the entire stay. The pool area and swim up bar was great. Unfortunately the bar closed pretty early, 6pm. The lobby bar closed at 11. Everything was pretty much shut down by midnight. It was kind of boring. All food service was closed by 10 which was frustrating. Overall it was a relaxing vacation but definitely a little boring. They had a silent disco the last night and that was great but only lasted about a hour in a half!! The food overall was a 4 out of 10. Breakfast was my favorite because i ordered omelettes my way. I wish they would have had more activities for guest and later food arrangements. Also our tv stopped working, it would just shut off randomly. We did mention that to maintenance but issue wasn’t solved. Will be returning to DR but definitely will choose a different resort.
First time staying at an all inclusive resort. I went with my boyfriend for my birthday. Upon arrival to the resort, the lobby staff were welcoming. We checked in and grabbed a bite to eat. When we checked into our room, we were pleased. Upon unpacking we noticed our refrigerator was not getting cold and we had an opened soda in the fridge.We reached out to the front desk, they did someone up to check. It still didn’t get cold. Reached back out, still nothing. So we had no cold refrigerator the entire stay. The pool area and swim up bar was great. Unfortunately the bar closed pretty early, 6pm. The lobby bar closed at 11. Everything was pretty much shut down by midnight. It was kind of boring. All food service was closed by 10 which was frustrating. Overall it was a relaxing vacation but definitely a little boring. They had a silent disco the last night and that was great but only lasted about a hour in a half!! The food overall was a 4 out of 10. Breakfast was my favorite because i ordered omelettes my way. I wish they would have had more activities for guest and later food arrangements. Also our tv stopped working, it would just shut off randomly. We did mention that to maintenance but issue wasn’t solved. Will be returning to DR but definitely will choose a different resort.
8
Yenobis
15 Sept 2025
·
Stayed 5 nights
No hay aire acondicionado en loa restaurantes y buffete o es muy pobre el q hay. Las habitaciones
No hay aire acondicionado en loa restaurantes y buffete o es muy pobre el q hay. Las habitaciones
6
Martinus
18 Nov 2025
·
Stayed 3 nights
Beautiful resort but… My tv didn’t work my entire stay even after being reported to the front desk. Not many food options on top the food not being that great. HIBACHI IS A HIT EVERYTIME. The adult only side of the resort was boring compared to the family side where there is a SPORTS BAR as well as daily entertainment. The adult side pool closes at 7pm daily and the pool bar doesn’t open up until 10am and closes at 6pm which is inconvenient for ADULTS ONLY RESORTS. I can go on all day but i’ll just simple sum it up to, This resort needs a new marketing and special events team to revamp the excitement for adults traveling without kids if the plan on retaining repeat customers
Beautiful resort but… My tv didn’t work my entire stay even after being reported to the front desk. Not many food options on top the food not being that great. HIBACHI IS A HIT EVERYTIME. The adult only side of the resort was boring compared to the family side where there is a SPORTS BAR as well as daily entertainment. The adult side pool closes at 7pm daily and the pool bar doesn’t open up until 10am and closes at 6pm which is inconvenient for ADULTS ONLY RESORTS. I can go on all day but i’ll just simple sum it up to, This resort needs a new marketing and special events team to revamp the excitement for adults traveling without kids if the plan on retaining repeat customers
8
Justine
25 Oct 2025
·
Stayed 7 nights
Staff are awesome, nice, chill resorts for adults that don’t need that crazy party scene. I liked that we had access to the family side of the resort as well. A ton of options at the buffets.
Staff are awesome, nice, chill resorts for adults that don’t need that crazy party scene. I liked that we had access to the family side of the resort as well. A ton of options at the buffets.
10
John Laurence
21 Sept 2025
·
Stayed 6 nights
This is an excellent resort which is fairly new. They are building a large family addition next to the existing with a casino that will add to the entertainment. We stay on the adult side which is very calm in the evenings. Three pools on the adult side definitely give you a choice of noise and activity level. I recommend this resort for a calm relaxing environment, not if you’re looking for a wild party experience. This was our fourth time at this resort, we’ve stayed at other resort’s in the DR as well. Sargasum was controlled well but was on the beach areas adjacent to the resort. Close to the airport and convenient, staff is excellent, very accommodating.
This is an excellent resort which is fairly new. They are building a large family addition next to the existing with a casino that will add to the entertainment. We stay on the adult side which is very calm in the evenings. Three pools on the adult side definitely give you a choice of noise and activity level. I recommend this resort for a calm relaxing environment, not if you’re looking for a wild party experience. This was our fourth time at this resort, we’ve stayed at other resort’s in the DR as well. Sargasum was controlled well but was on the beach areas adjacent to the resort. Close to the airport and convenient, staff is excellent, very accommodating.
8
noah
9 Sept 2025
·
Stayed 5 nights
Property was nice and well kept. Staff was well accommodating. Pools were nice. Roof top Sunset Bar pool area was an excellent amenity. Beach area was nice. Plenty of chairs at both the pool and beach areas. If you are looking for a peaceful quiet vacation the adult side is perfect for that. But for us the Adult side was a little too relaxing. It was lacking in engagement of the entertainment staff throughout the day and evening that we are accustom to with our other trips. If you are looking for more entertainment and having daily evening shows, you would be better to stay on the family side.
Property was nice and well kept. Staff was well accommodating. Pools were nice. Roof top Sunset Bar pool area was an excellent amenity. Beach area was nice. Plenty of chairs at both the pool and beach areas. If you are looking for a peaceful quiet vacation the adult side is perfect for that. But for us the Adult side was a little too relaxing. It was lacking in engagement of the entertainment staff throughout the day and evening that we are accustom to with our other trips. If you are looking for more entertainment and having daily evening shows, you would be better to stay on the family side.
8
Tina Marie
24 Oct 2025
·
Stayed 6 nights
Check in was a little confusing but it was solved. Grounds were clean and the staff was super friendly. However, not all the restaurants were open and we were told we couldn’t go to the restaurants next door where the kids were. But it was fine. The buffet was open daily
Check in was a little confusing but it was solved. Grounds were clean and the staff was super friendly. However, not all the restaurants were open and we were told we couldn’t go to the restaurants next door where the kids were. But it was fine. The buffet was open daily
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: many guests find rooms and grounds clean, while others report stained linens, dirty dishes or sunbeds, roaches, and musty odors. Housekeeping and towel replenishment can be hit‑or‑miss.
Related guest reviews
6
Favour
12 Nov 2025
·
Stayed 4 nights
Friendly staff, However they were response times were slow. Additionally there are roaches in the buffet and bakery.
Friendly staff, However they were response times were slow. Additionally there are roaches in the buffet and bakery.
8
Anaïs Emmanuelle
6 Oct 2025
·
Stayed 3 nights
Ma chambre n’était pas très propre- un pansement usagé a été trouvé, des cheveux partout, c’est dommage parce qu’en dehors de ce critère, tout était parfait !
Ma chambre n’était pas très propre- un pansement usagé a été trouvé, des cheveux partout, c’est dommage parce qu’en dehors de ce critère, tout était parfait !
8
Heather Christine Pearl
19 Nov 2025
·
Stayed 7 nights
Very clean
Very clean
4
Alejandra Isidora Bayardo
19 Nov 2025
·
Stayed 4 nights
The resort itself is pretty, but it does appear to need significant maintenance. Our room was beautiful at first glance, though upon closer inspection it was not as clean as expected. We upgraded to a room with a private pool, and on our first night we noticed cockroaches around the pool area, which was quite disheartening. The beach was decent—the sand was very clean and pleasant, although I expected the water to be clearer. Regarding the staff, many interactions felt unfriendly at first. Service noticeably improved after tipping, but overall the attitude was inconsistent. In particular, one bartender at the pool, Melvin, was consistently rude to the point that my partner and I chose to avoid whichever bar he was working at. The food was also disappointing. The buffet, unfortunately, did not offer anything we found enjoyable, although the à la carte restaurants were somewhat acceptable. Overall, I would describe this resort as a 3-star property presented as a 5-star experience, and I would not choose to stay here again.
The resort itself is pretty, but it does appear to need significant maintenance. Our room was beautiful at first glance, though upon closer inspection it was not as clean as expected. We upgraded to a room with a private pool, and on our first night we noticed cockroaches around the pool area, which was quite disheartening. The beach was decent—the sand was very clean and pleasant, although I expected the water to be clearer. Regarding the staff, many interactions felt unfriendly at first. Service noticeably improved after tipping, but overall the attitude was inconsistent. In particular, one bartender at the pool, Melvin, was consistently rude to the point that my partner and I chose to avoid whichever bar he was working at. The food was also disappointing. The buffet, unfortunately, did not offer anything we found enjoyable, although the à la carte restaurants were somewhat acceptable. Overall, I would describe this resort as a 3-star property presented as a 5-star experience, and I would not choose to stay here again.
10
Madison
11 Nov 2025
·
Stayed 3 nights
Extremely clean
Extremely clean
8
Heather Renee
22 Sept 2025
·
Stayed 5 nights
Cons: Rooms held a lot of moisture, making everything feel wet. They needed to be cleaned more thoroughly. There was dried spit toothpaste all over behind the sink wall. The sink handles had dried toothpaste caked all over them. The floor had white residue near under the sink. I dropped an earring under sink so dirty like it never gets swept. Our first room had mold on the mattress. We had to move rooms. Would benefit from a better ventilation system. When someone is using the restroom & another in the shower the ventilation system runs in the shower & is very unpleasant smell. Beach: had seaweed build up & was dark waters our trip, so couldn't enjoy it. Multiple bars throughout even a swim up bar, but each one you went to made same drink u order previously completely different. You really should know Spanish to communicate well w/staff but not a must to visit, but would definitely have helped. Pros: stocked fridge daily few different drinks. We had a pool out our patio doors-extra $. Pool towels daily. Room service. All inclusive food & alcohol too. The food was delicious w/a variety! Service was great! People very nice! Beautiful place & you could enjoy the all adults where we were & all the family side too. There were nice lawn furniture on the beach & by the 4 pools you could use on the adult only side. They provide slippers, robe, hair dryer,comb, shampoo, conditioner, soap, lofa, toothbrush & toothpaste, shower cap, disposable razor, shaving cream & moisturizer.
Cons: Rooms held a lot of moisture, making everything feel wet. They needed to be cleaned more thoroughly. There was dried spit toothpaste all over behind the sink wall. The sink handles had dried toothpaste caked all over them. The floor had white residue near under the sink. I dropped an earring under sink so dirty like it never gets swept. Our first room had mold on the mattress. We had to move rooms. Would benefit from a better ventilation system. When someone is using the restroom & another in the shower the ventilation system runs in the shower & is very unpleasant smell. Beach: had seaweed build up & was dark waters our trip, so couldn't enjoy it. Multiple bars throughout even a swim up bar, but each one you went to made same drink u order previously completely different. You really should know Spanish to communicate well w/staff but not a must to visit, but would definitely have helped. Pros: stocked fridge daily few different drinks. We had a pool out our patio doors-extra $. Pool towels daily. Room service. All inclusive food & alcohol too. The food was delicious w/a variety! Service was great! People very nice! Beautiful place & you could enjoy the all adults where we were & all the family side too. There were nice lawn furniture on the beach & by the 4 pools you could use on the adult only side. They provide slippers, robe, hair dryer,comb, shampoo, conditioner, soap, lofa, toothbrush & toothpaste, shower cap, disposable razor, shaving cream & moisturizer.
2
Jermal
28 Jul 2025
·
Stayed 8 nights
Strong odor upon arrival. Confirmed it was rotting seaweed on the beach. To my disappointment the besch was unsuitable to swim. Additionally while dining the plates and silverware were dirty at various restaurants . I ended up getting sick so i left early. Worst trip ever!
Strong odor upon arrival. Confirmed it was rotting seaweed on the beach. To my disappointment the besch was unsuitable to swim. Additionally while dining the plates and silverware were dirty at various restaurants . I ended up getting sick so i left early. Worst trip ever!
2
Tyler Brook
22 Nov 2025
·
Stayed 6 nights
Room was dirty at check in . Bed had stains and looked like puke on floor and then housekeeping was bad. Never changing sheets and we marked with eye liner to tell if they were changed. Continuous issues with tv and and restaurant menu not matching app or app not even working. Would not return here.
Room was dirty at check in . Bed had stains and looked like puke on floor and then housekeeping was bad. Never changing sheets and we marked with eye liner to tell if they were changed. Continuous issues with tv and and restaurant menu not matching app or app not even working. Would not return here.
10
Arkese
21 Nov 2025
·
Stayed 4 nights
Staff and resort was nice and clean
Staff and resort was nice and clean
6
Michael
11 Sept 2025
·
Stayed 5 nights
The property, although it is not that old, seemed to be very run down. Maintenance issues included leaking pipes "fixed" by a towel and tape wrapped around it (water leaking from pipe through the molded ceiling times onto the toilet in our room), mold, broken shower fixtures, in operatable mini fridge, exteriors of buildings in poor shape, "wood" finishes on doors and hallways peeling. Holes in walls and missing trim pieces. Dirty pools with trash all around. Dirty towels for both bath and pool. But, with all the maintenance and cleaning issues aside- our interaction with staff was mostly good and the food was good at all restaurants.
The property, although it is not that old, seemed to be very run down. Maintenance issues included leaking pipes "fixed" by a towel and tape wrapped around it (water leaking from pipe through the molded ceiling times onto the toilet in our room), mold, broken shower fixtures, in operatable mini fridge, exteriors of buildings in poor shape, "wood" finishes on doors and hallways peeling. Holes in walls and missing trim pieces. Dirty pools with trash all around. Dirty towels for both bath and pool. But, with all the maintenance and cleaning issues aside- our interaction with staff was mostly good and the food was good at all restaurants.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious, modern, and well air‑conditioned, with many enjoying swim‑up suites and comfortable beds, though pillows divide opinion. Recurring issues include humidity and damp floors, warped or faulty doors and locks, and occasional equipment problems such as TVs or fridges.
Related guest reviews
8
Veronica
5 Oct 2025
·
Stayed 4 nights
Adults only section was quiet best feature we had access to family side. Hospitality and clean rooms. The only negative was the warped doors due to humidity. Regardless , I would stay there again.
Adults only section was quiet best feature we had access to family side. Hospitality and clean rooms. The only negative was the warped doors due to humidity. Regardless , I would stay there again.
6
Jenna
4 Sept 2025
·
Stayed 5 nights
First time staying at an all inclusive resort. I went with my boyfriend for my birthday. Upon arrival to the resort, the lobby staff were welcoming. We checked in and grabbed a bite to eat. When we checked into our room, we were pleased. Upon unpacking we noticed our refrigerator was not getting cold and we had an opened soda in the fridge.We reached out to the front desk, they did someone up to check. It still didn’t get cold. Reached back out, still nothing. So we had no cold refrigerator the entire stay. The pool area and swim up bar was great. Unfortunately the bar closed pretty early, 6pm. The lobby bar closed at 11. Everything was pretty much shut down by midnight. It was kind of boring. All food service was closed by 10 which was frustrating. Overall it was a relaxing vacation but definitely a little boring. They had a silent disco the last night and that was great but only lasted about a hour in a half!! The food overall was a 4 out of 10. Breakfast was my favorite because i ordered omelettes my way. I wish they would have had more activities for guest and later food arrangements. Also our tv stopped working, it would just shut off randomly. We did mention that to maintenance but issue wasn’t solved. Will be returning to DR but definitely will choose a different resort.
First time staying at an all inclusive resort. I went with my boyfriend for my birthday. Upon arrival to the resort, the lobby staff were welcoming. We checked in and grabbed a bite to eat. When we checked into our room, we were pleased. Upon unpacking we noticed our refrigerator was not getting cold and we had an opened soda in the fridge.We reached out to the front desk, they did someone up to check. It still didn’t get cold. Reached back out, still nothing. So we had no cold refrigerator the entire stay. The pool area and swim up bar was great. Unfortunately the bar closed pretty early, 6pm. The lobby bar closed at 11. Everything was pretty much shut down by midnight. It was kind of boring. All food service was closed by 10 which was frustrating. Overall it was a relaxing vacation but definitely a little boring. They had a silent disco the last night and that was great but only lasted about a hour in a half!! The food overall was a 4 out of 10. Breakfast was my favorite because i ordered omelettes my way. I wish they would have had more activities for guest and later food arrangements. Also our tv stopped working, it would just shut off randomly. We did mention that to maintenance but issue wasn’t solved. Will be returning to DR but definitely will choose a different resort.
8
Shelby
20 Nov 2025
·
Stayed 6 nights
Staff were amazing! The rooms were beautiful however the water was either boiling hot or really cold, the rooms would get very moist and the floor got slippery. Everything else though was beautiful and we really enjoyed our stay! We loved all the cats running around :)
Staff were amazing! The rooms were beautiful however the water was either boiling hot or really cold, the rooms would get very moist and the floor got slippery. Everything else though was beautiful and we really enjoyed our stay! We loved all the cats running around :)
6
Brittany
18 Sept 2025
·
Stayed 6 nights
I recently stayed at Serenade All Suites and unfortunately, the experience was disappointing. The biggest issue was the food. Many buffet items seemed undercooked, overcooked, or not properly refrigerated, raising safety concerns. Neither the buffets nor the à la carte restaurants had air conditioning, so dining in 80–90°F heat was uncomfortable. Reservations were frustrating. We were told we didn’t need them for La Palapa at dinner, but we did. Reservations are made through an app, which didn’t work at first and had to be fixed. Drinks were decent but typical watered-down all-inclusive alcohol. Our room was only cleaned and mini-bar restocked when requested. Room service was the best food we had all week. However, the TV only worked if unplugged and plugged back in, and the door to our patio/swim-up pool didn’t lock, which was concerning. Service was inconsistent. Some staff were friendly, but often requests went ignored—for example, asking for a Coke at the buffet and never receiving it. On the positive side, our swim-up pool room was enjoyable, the pools were nice, and the beach was beautiful, though the water had a lot of seaweed (not the resort’s fault). Overall, a few highlights didn’t outweigh the many negatives. I would not stay here again.
I recently stayed at Serenade All Suites and unfortunately, the experience was disappointing. The biggest issue was the food. Many buffet items seemed undercooked, overcooked, or not properly refrigerated, raising safety concerns. Neither the buffets nor the à la carte restaurants had air conditioning, so dining in 80–90°F heat was uncomfortable. Reservations were frustrating. We were told we didn’t need them for La Palapa at dinner, but we did. Reservations are made through an app, which didn’t work at first and had to be fixed. Drinks were decent but typical watered-down all-inclusive alcohol. Our room was only cleaned and mini-bar restocked when requested. Room service was the best food we had all week. However, the TV only worked if unplugged and plugged back in, and the door to our patio/swim-up pool didn’t lock, which was concerning. Service was inconsistent. Some staff were friendly, but often requests went ignored—for example, asking for a Coke at the buffet and never receiving it. On the positive side, our swim-up pool room was enjoyable, the pools were nice, and the beach was beautiful, though the water had a lot of seaweed (not the resort’s fault). Overall, a few highlights didn’t outweigh the many negatives. I would not stay here again.
8
pamela
26 Aug 2025
·
Stayed 5 nights
Check in: Fast and efficient! Check out: Same! Staff: All very friendly and helpful from reservations, restaurant staff, bar staff, pool bar staff, greeters, and entertainment! Room: Garden view swim out room super cool and fun! Room is very clean. A/C works excellent! Fridge stocked with pop, water, beer. Just ask for more and they deliver! Shower very nice. Beds a little hard but sleepable. Pools: We mainly used the one with the swim up bar…fun activities and bar staff great, remembering what you were drinking. Shout out too Melvin and Roverto! Beach: some days were better than others with the seaweed. We didn’t swim in the water. Restaurants: All Ala Carts were great especially the hibachi!! Buffett was average at beer. We would stay again!!
Check in: Fast and efficient! Check out: Same! Staff: All very friendly and helpful from reservations, restaurant staff, bar staff, pool bar staff, greeters, and entertainment! Room: Garden view swim out room super cool and fun! Room is very clean. A/C works excellent! Fridge stocked with pop, water, beer. Just ask for more and they deliver! Shower very nice. Beds a little hard but sleepable. Pools: We mainly used the one with the swim up bar…fun activities and bar staff great, remembering what you were drinking. Shout out too Melvin and Roverto! Beach: some days were better than others with the seaweed. We didn’t swim in the water. Restaurants: All Ala Carts were great especially the hibachi!! Buffett was average at beer. We would stay again!!
10
Sarah
19 Nov 2025
·
Stayed 4 nights
the rooms are so humid, you can see them 'sweating' from the hallway. my clothes were always damp. before packing for check out, I had to put all my clothes on the balcony to dry out
the rooms are so humid, you can see them 'sweating' from the hallway. my clothes were always damp. before packing for check out, I had to put all my clothes on the balcony to dry out
8
Sanchia
24 Nov 2025
·
Stayed 7 nights
The Serenade All Suites Adults Only resort was great value for the price. The rooms were very clean and secure, and the beds were comfortable but they need new pillows. We felt safe both at the resort and while walking the beach. Joel at the main lobby bar was amazing. Always smiling and happy to serve you. Martha at La Palapa was fantastic and went above and beyond for us and especially my friend who was not feeling 100%. She greeted us with a big smile every day and treated us like family! The buffet restaurant was great. There was a lot of variety and the quality was very good especially the grilled shrimp and fish. I’ve been to a number of different resorts in Punta Cana and I find most resorts don’t do a good job at specialty restaurants unless you go high end. Serenade was no different. The only specialty restaurant that our group of six adults semi-enjoyed was the steak house. The food wasn’t too bad but our server made it an unpleasant experience. He rushed us from the moment we sat down until we left, although there wasn’t another seating after us (as it was low season). The teppanyaki at the Japanese restaurant was very entertaining. Our group laughed a lot during the cooking. Overall our group had a fantastic time and would return if we were looking for an inexpensive getaway.
The Serenade All Suites Adults Only resort was great value for the price. The rooms were very clean and secure, and the beds were comfortable but they need new pillows. We felt safe both at the resort and while walking the beach. Joel at the main lobby bar was amazing. Always smiling and happy to serve you. Martha at La Palapa was fantastic and went above and beyond for us and especially my friend who was not feeling 100%. She greeted us with a big smile every day and treated us like family! The buffet restaurant was great. There was a lot of variety and the quality was very good especially the grilled shrimp and fish. I’ve been to a number of different resorts in Punta Cana and I find most resorts don’t do a good job at specialty restaurants unless you go high end. Serenade was no different. The only specialty restaurant that our group of six adults semi-enjoyed was the steak house. The food wasn’t too bad but our server made it an unpleasant experience. He rushed us from the moment we sat down until we left, although there wasn’t another seating after us (as it was low season). The teppanyaki at the Japanese restaurant was very entertaining. Our group laughed a lot during the cooking. Overall our group had a fantastic time and would return if we were looking for an inexpensive getaway.
6
Bernardo Sironi
23 Nov 2025
·
Stayed 7 nights
Room condition was not great. At arrival, they couldn’t let me in because the door was broken and the maid was locked inside. I was locked inside/outside 3x and had to call for maintenance. I didn’t feel fully safe because I knew that could happen again at anytime. Also, the hair drier was not working, and the shower had low water pressure. The fan button was broken so I couldn’t turn it off/on during 7 days. I also thought that coffee/water service in the breakfast buffet was not good. I had to ask multiple times to get coffee or water. I would suggest the resort to create a coffee and water station so guests can serve themselves. I also had bad experience with room service. I called a few times and nobody would ever pick up the phone. I also ordered once and it didn’t come, they later told me that I had ordered from the other side of the resort (I was at the adults only side) but I had no idea, the number was provided on the app). The staff overall is very friendly and food is good, however, I wasn’t explained anything during check in, and had to figure out things by myself or asking them along the week (i.e where to get pool towels, where breakfast was served, or how to get room service, etc.)
Room condition was not great. At arrival, they couldn’t let me in because the door was broken and the maid was locked inside. I was locked inside/outside 3x and had to call for maintenance. I didn’t feel fully safe because I knew that could happen again at anytime. Also, the hair drier was not working, and the shower had low water pressure. The fan button was broken so I couldn’t turn it off/on during 7 days. I also thought that coffee/water service in the breakfast buffet was not good. I had to ask multiple times to get coffee or water. I would suggest the resort to create a coffee and water station so guests can serve themselves. I also had bad experience with room service. I called a few times and nobody would ever pick up the phone. I also ordered once and it didn’t come, they later told me that I had ordered from the other side of the resort (I was at the adults only side) but I had no idea, the number was provided on the app). The staff overall is very friendly and food is good, however, I wasn’t explained anything during check in, and had to figure out things by myself or asking them along the week (i.e where to get pool towels, where breakfast was served, or how to get room service, etc.)
8
Stacey
22 Oct 2025
·
Stayed 7 nights
The property is new, clean and well kept. The pool area was never crowded. The service was pretty good except for a waitress at the sports bar. She was not friendly and ignored us. The bartender at the La Planta bar was awesome! Our room was nice. Very comfortable bed. Our mini fridge was never restocked. One big complaint is there was no full length mirror. I love the shower and the storage for our clothes and shoes.
The property is new, clean and well kept. The pool area was never crowded. The service was pretty good except for a waitress at the sports bar. She was not friendly and ignored us. The bartender at the La Planta bar was awesome! Our room was nice. Very comfortable bed. Our mini fridge was never restocked. One big complaint is there was no full length mirror. I love the shower and the storage for our clothes and shoes.
8
noah
9 Sept 2025
·
Stayed 5 nights
Property was nice and well kept. Staff was well accommodating. Pools were nice. Roof top Sunset Bar pool area was an excellent amenity. Beach area was nice. Plenty of chairs at both the pool and beach areas. If you are looking for a peaceful quiet vacation the adult side is perfect for that. But for us the Adult side was a little too relaxing. It was lacking in engagement of the entertainment staff throughout the day and evening that we are accustom to with our other trips. If you are looking for more entertainment and having daily evening shows, you would be better to stay on the family side.
Property was nice and well kept. Staff was well accommodating. Pools were nice. Roof top Sunset Bar pool area was an excellent amenity. Beach area was nice. Plenty of chairs at both the pool and beach areas. If you are looking for a peaceful quiet vacation the adult side is perfect for that. But for us the Adult side was a little too relaxing. It was lacking in engagement of the entertainment staff throughout the day and evening that we are accustom to with our other trips. If you are looking for more entertainment and having daily evening shows, you would be better to stay on the family side.
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AI-generated summary based on recent guest reviews
Service
Many guests highlight warm, helpful staff and standout butler support, yet service can be uneven with slow responses, reservation hassles, language barriers, and occasional rudeness or upselling pressure (e.g., membership pitches).
Related guest reviews
8
Maricar
20 Aug 2025
·
Stayed 6 nights
This was me and my partner's first all inclusive. Overall it was a pretty good experience. Honestly I would have rated this a five star, but the experience we received on the second day with the Xpand team was appalling. They were trying to sell us some membership that we had no interest in even after saying no. They were so aggressive with selling this membership that I could not forget about it during the rest of the trip. STAY AWAY FROM AUGUST. This man will tear you apart and try to push you into buying this useless membership. From what I've seen, it seems they target young couples. I would stay away from them at all cost. They will try to invite you to a lunch/dinner discussing a "promotion" I repeat, stay away from this. They said it would only be 1 hour and it ended up being 3 hours. What could have been such an amazing experience just left me thinking about this stupid experience the rest of the trip. What felt like genuine kindness from the staff made me feel like it was all a front to try and lure me into buying something. I really wish this was not part of the resort. I really do feel bad for the people that fall into this scam.
This was me and my partner's first all inclusive. Overall it was a pretty good experience. Honestly I would have rated this a five star, but the experience we received on the second day with the Xpand team was appalling. They were trying to sell us some membership that we had no interest in even after saying no. They were so aggressive with selling this membership that I could not forget about it during the rest of the trip. STAY AWAY FROM AUGUST. This man will tear you apart and try to push you into buying this useless membership. From what I've seen, it seems they target young couples. I would stay away from them at all cost. They will try to invite you to a lunch/dinner discussing a "promotion" I repeat, stay away from this. They said it would only be 1 hour and it ended up being 3 hours. What could have been such an amazing experience just left me thinking about this stupid experience the rest of the trip. What felt like genuine kindness from the staff made me feel like it was all a front to try and lure me into buying something. I really wish this was not part of the resort. I really do feel bad for the people that fall into this scam.
6
LORETO
24 Nov 2025
·
Stayed 5 nights
The service at the restaurants was too slow. The waiters and waitresses didn't understand english. The bartenders were good.
The service at the restaurants was too slow. The waiters and waitresses didn't understand english. The bartenders were good.
8
Rigoberto
18 Oct 2025
·
Stayed 4 nights
Me and my husband stayed at this hotel for a week. The hotel is beautiful, clean and the food and drinks are really good. Superior to all the other All inclusive we had stayed not only in DR. The only thing we didn't like is the staff. They are not rude but you have to be constantly asking for service. They can walk by your table and notice you need a drink for example, and they won't take the initiative of offering you something until you ask. Then they will take forever get it. I had to get up and get my own drinks all the time, and I wouldn't mind if i notice they were super busy or were under staff but there were LOTS of waitresses just standing there. They were a few exemptions the guys at the pool bar were amazing, Melvin and
Me and my husband stayed at this hotel for a week. The hotel is beautiful, clean and the food and drinks are really good. Superior to all the other All inclusive we had stayed not only in DR. The only thing we didn't like is the staff. They are not rude but you have to be constantly asking for service. They can walk by your table and notice you need a drink for example, and they won't take the initiative of offering you something until you ask. Then they will take forever get it. I had to get up and get my own drinks all the time, and I wouldn't mind if i notice they were super busy or were under staff but there were LOTS of waitresses just standing there. They were a few exemptions the guys at the pool bar were amazing, Melvin and
6
Jamie
21 Oct 2025
·
Stayed 3 nights
My butter darlys was fantastic and the guys from pool bar. Elite lounge was helpful the waitstaff had attitudes the only place the air condition worked was in the rooms and elite lounge and the steak house. Hotel in itself is verified but the stay was 4/10
My butter darlys was fantastic and the guys from pool bar. Elite lounge was helpful the waitstaff had attitudes the only place the air condition worked was in the rooms and elite lounge and the steak house. Hotel in itself is verified but the stay was 4/10
6
Trinona
19 Sept 2025
·
Stayed 3 nights
Check in was horrible. Staff wasn't friendly didn't acknowledge our present. Taken to VIP area only to sit and wait when there were staff at front desk. Food wasn't all that. Room service also sucked. Wasn't any where to eat between 11 am to 12 noon.
Check in was horrible. Staff wasn't friendly didn't acknowledge our present. Taken to VIP area only to sit and wait when there were staff at front desk. Food wasn't all that. Room service also sucked. Wasn't any where to eat between 11 am to 12 noon.
10
Tanya
12 Oct 2025
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Stayed 6 nights
The staff was absolutely warm and welcoming. They went out of their way to show their Caribbean hospitality. Julissa from the Elite Lounge was excellent. We didn’t initially get offered the room upgrade. However, Julissa later personally came to our room to offer us an upgrade: a room with a swim-out pool. Unfortunately, we refused the upgrade because our room had a great view of the resort. We had a great time and would recommend this resort to family and friends. We will also be returning soon in the near future. We had an awesome !
The staff was absolutely warm and welcoming. They went out of their way to show their Caribbean hospitality. Julissa from the Elite Lounge was excellent. We didn’t initially get offered the room upgrade. However, Julissa later personally came to our room to offer us an upgrade: a room with a swim-out pool. Unfortunately, we refused the upgrade because our room had a great view of the resort. We had a great time and would recommend this resort to family and friends. We will also be returning soon in the near future. We had an awesome !
6
Todd
6 Nov 2025
·
Stayed 7 nights
The room was good, everything work. We struggled with having client towel 4 of 7 days. Our frig was not filled for the same amount of days. The front desk said it was because our housekeeping sign in not out which it was but they would just move it. Also the first two night we came back to very wet rooms, I also this this was purposeful. We figured out that if you don't tip day and night you will get not services. We typically tip large at the end for quality of service. If that is their preference they should have a reference sheet with these type of suggestions.
The room was good, everything work. We struggled with having client towel 4 of 7 days. Our frig was not filled for the same amount of days. The front desk said it was because our housekeeping sign in not out which it was but they would just move it. Also the first two night we came back to very wet rooms, I also this this was purposeful. We figured out that if you don't tip day and night you will get not services. We typically tip large at the end for quality of service. If that is their preference they should have a reference sheet with these type of suggestions.
8
Tammy
15 Nov 2025
·
Stayed 14 nights
The staff are super friendly! Always smiling and happy to be of service.
The staff are super friendly! Always smiling and happy to be of service.
10
LaKesha
27 Nov 2025
·
Stayed 4 nights
This resort was absolutely beautiful! The service was truly top tier. Every staff member we encountered was so warm, kind, and welcoming. And our butler, Robelin Joseph, was the BEST! He made our trip unforgettable — handling everything from dinner reservations to pool cabanas, plus arranging the sweetest birthday surprises for our two friends. His attention to detail was incredible. I will definitely be back — especially to celebrate my own birthday! Highly recommend this resort for anyone looking for exceptional service and an amazing experience. Kesha R.
This resort was absolutely beautiful! The service was truly top tier. Every staff member we encountered was so warm, kind, and welcoming. And our butler, Robelin Joseph, was the BEST! He made our trip unforgettable — handling everything from dinner reservations to pool cabanas, plus arranging the sweetest birthday surprises for our two friends. His attention to detail was incredible. I will definitely be back — especially to celebrate my own birthday! Highly recommend this resort for anyone looking for exceptional service and an amazing experience. Kesha R.
8
Patricia
26 Nov 2025
·
Stayed 4 nights
Our stay at the resort began with a few challenges regarding our initial room accommodations. Fortunately, Cruz from Client Services stepped in and completely changed the experience for us. She was attentive, patient, and incredibly helpful in securing a much better room, which made the rest of our stay far more enjoyable. Cruz also went out of her way to make my birthday extra special. She decorated our room beautifully and surprised me with a cake and champagne — such a thoughtful gesture that meant a lot and truly elevated the celebration. What started off rocky turned into a memorable and relaxing trip thanks to her outstanding service. We’re extremely grateful and would absolutely return.
Our stay at the resort began with a few challenges regarding our initial room accommodations. Fortunately, Cruz from Client Services stepped in and completely changed the experience for us. She was attentive, patient, and incredibly helpful in securing a much better room, which made the rest of our stay far more enjoyable. Cruz also went out of her way to make my birthday extra special. She decorated our room beautifully and surprised me with a cake and champagne — such a thoughtful gesture that meant a lot and truly elevated the celebration. What started off rocky turned into a memorable and relaxing trip thanks to her outstanding service. We’re extremely grateful and would absolutely return.
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AI-generated summary based on recent guest reviews
Location
Conveniently close to the airport and generally felt safe, with beach access and plenty of loungers. The ocean is often affected by seaweed and murky water with occasional odor, and the adults‑only side is notably quieter than the family area.
Related guest reviews
8
Iryna
17 Nov 2025
·
Stayed 6 nights
Clean room, friendly staff, coffee bar in the lobby, shallow water beach, beach chairs availability
Clean room, friendly staff, coffee bar in the lobby, shallow water beach, beach chairs availability
10
Hannah
7 Aug 2025
·
Stayed 7 nights
The resort was beautiful and clean, very large area to explore on both adults only and family side. The resort has many dining options, and my boyfriend and I loved Gourmet restaurant most, the service was quick and the food was delicious. There are cats running around the resort which was a bonus, they were very cute and friendly and we played with them a ton. Housekeeping could’ve been better, but we didn’t make a huge mess and didn’t need much tending to, but it would’ve been nice to have our sheets changed at least once during our stay; we must’ve had to request for it specifically. The beach is gorgeous and lots of loungers and beds to lay on, and lots of space from others. Overall, the stay was amazing, and we would definitely come back to Serenade All Suites and get around to the parts of the resort we hadn’t yet seen. I’d also like to thank Estefani for being very friendly, my boyfriend and I were on the beach looking for seashells and she came up to us and dug in her bag and pulled out a handful of shells we couldn’t find on the beach and gave them to us as a gift. We tipped her for her kindness and it made my day that she was so friendly.
The resort was beautiful and clean, very large area to explore on both adults only and family side. The resort has many dining options, and my boyfriend and I loved Gourmet restaurant most, the service was quick and the food was delicious. There are cats running around the resort which was a bonus, they were very cute and friendly and we played with them a ton. Housekeeping could’ve been better, but we didn’t make a huge mess and didn’t need much tending to, but it would’ve been nice to have our sheets changed at least once during our stay; we must’ve had to request for it specifically. The beach is gorgeous and lots of loungers and beds to lay on, and lots of space from others. Overall, the stay was amazing, and we would definitely come back to Serenade All Suites and get around to the parts of the resort we hadn’t yet seen. I’d also like to thank Estefani for being very friendly, my boyfriend and I were on the beach looking for seashells and she came up to us and dug in her bag and pulled out a handful of shells we couldn’t find on the beach and gave them to us as a gift. We tipped her for her kindness and it made my day that she was so friendly.
10
Michael Gene
24 Sept 2025
·
Stayed 4 nights
Property and staff were excellent. Dining options were outstanding and easily accessible. Highly recommend Koi restaurant and the steak house. The beach was lovely and well-maintained, but there was a lot of seaweed.
Property and staff were excellent. Dining options were outstanding and easily accessible. Highly recommend Koi restaurant and the steak house. The beach was lovely and well-maintained, but there was a lot of seaweed.
8
Christina Elizabeth
4 Nov 2025
·
Stayed 8 nights
The hotel was nice and quiet, room very good size with plenty of storage and kept clean. Not a hotel for entertainment but we wanted relaxation. Food not all that great and restaurants would close on several nights. Found the best food was at the buffet. Close to airport and just the right size hotel - easy to walk around. we had gone last year and liked it enough to go back this year. The only real negative is the beach where the water was quite brown but the resort has no control of the ocean. Good all around hotel
The hotel was nice and quiet, room very good size with plenty of storage and kept clean. Not a hotel for entertainment but we wanted relaxation. Food not all that great and restaurants would close on several nights. Found the best food was at the buffet. Close to airport and just the right size hotel - easy to walk around. we had gone last year and liked it enough to go back this year. The only real negative is the beach where the water was quite brown but the resort has no control of the ocean. Good all around hotel
8
Oscar
31 Oct 2025
·
Stayed 4 nights
Hotel facilities were beautiful, located only 15 min away from airport. Only bad thing I can say is the service and friendliness of staff is not very good. I would convey a message to staff and that is that smile is free and it can go along way.
Hotel facilities were beautiful, located only 15 min away from airport. Only bad thing I can say is the service and friendliness of staff is not very good. I would convey a message to staff and that is that smile is free and it can go along way.
8
Sanchia
24 Nov 2025
·
Stayed 7 nights
The Serenade All Suites Adults Only resort was great value for the price. The rooms were very clean and secure, and the beds were comfortable but they need new pillows. We felt safe both at the resort and while walking the beach. Joel at the main lobby bar was amazing. Always smiling and happy to serve you. Martha at La Palapa was fantastic and went above and beyond for us and especially my friend who was not feeling 100%. She greeted us with a big smile every day and treated us like family! The buffet restaurant was great. There was a lot of variety and the quality was very good especially the grilled shrimp and fish. I’ve been to a number of different resorts in Punta Cana and I find most resorts don’t do a good job at specialty restaurants unless you go high end. Serenade was no different. The only specialty restaurant that our group of six adults semi-enjoyed was the steak house. The food wasn’t too bad but our server made it an unpleasant experience. He rushed us from the moment we sat down until we left, although there wasn’t another seating after us (as it was low season). The teppanyaki at the Japanese restaurant was very entertaining. Our group laughed a lot during the cooking. Overall our group had a fantastic time and would return if we were looking for an inexpensive getaway.
The Serenade All Suites Adults Only resort was great value for the price. The rooms were very clean and secure, and the beds were comfortable but they need new pillows. We felt safe both at the resort and while walking the beach. Joel at the main lobby bar was amazing. Always smiling and happy to serve you. Martha at La Palapa was fantastic and went above and beyond for us and especially my friend who was not feeling 100%. She greeted us with a big smile every day and treated us like family! The buffet restaurant was great. There was a lot of variety and the quality was very good especially the grilled shrimp and fish. I’ve been to a number of different resorts in Punta Cana and I find most resorts don’t do a good job at specialty restaurants unless you go high end. Serenade was no different. The only specialty restaurant that our group of six adults semi-enjoyed was the steak house. The food wasn’t too bad but our server made it an unpleasant experience. He rushed us from the moment we sat down until we left, although there wasn’t another seating after us (as it was low season). The teppanyaki at the Japanese restaurant was very entertaining. Our group laughed a lot during the cooking. Overall our group had a fantastic time and would return if we were looking for an inexpensive getaway.
10
John Laurence
21 Sept 2025
·
Stayed 6 nights
This is an excellent resort which is fairly new. They are building a large family addition next to the existing with a casino that will add to the entertainment. We stay on the adult side which is very calm in the evenings. Three pools on the adult side definitely give you a choice of noise and activity level. I recommend this resort for a calm relaxing environment, not if you’re looking for a wild party experience. This was our fourth time at this resort, we’ve stayed at other resort’s in the DR as well. Sargasum was controlled well but was on the beach areas adjacent to the resort. Close to the airport and convenient, staff is excellent, very accommodating.
This is an excellent resort which is fairly new. They are building a large family addition next to the existing with a casino that will add to the entertainment. We stay on the adult side which is very calm in the evenings. Three pools on the adult side definitely give you a choice of noise and activity level. I recommend this resort for a calm relaxing environment, not if you’re looking for a wild party experience. This was our fourth time at this resort, we’ve stayed at other resort’s in the DR as well. Sargasum was controlled well but was on the beach areas adjacent to the resort. Close to the airport and convenient, staff is excellent, very accommodating.
10
Richard
15 Jul 2025
·
Stayed 7 nights
Resort was very modern. Food was great at the steak house. Resort staff was very accommodating.stayed at the pool the entire week, due to the over abundance of seaweed in the ocean and beach area. But all in all a very nice Resort!
Resort was very modern. Food was great at the steak house. Resort staff was very accommodating.stayed at the pool the entire week, due to the over abundance of seaweed in the ocean and beach area. But all in all a very nice Resort!
8
Ann
31 Aug 2025
·
Stayed 7 nights
The seaweed smell when you are on your balcony or outside is horrible, nature though not anything that the resort can control
The seaweed smell when you are on your balcony or outside is horrible, nature though not anything that the resort can control
10
Siraaj
23 Aug 2025
·
Stayed 4 nights
I loved this resort !! It was relaxing and the staff was nice! Try the steakhouse !!! Would go back! Only thing is the beach is not nice late August
I loved this resort !! It was relaxing and the staff was nice! Try the steakhouse !!! Would go back! Only thing is the beach is not nice late August
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AI-generated summary based on recent guest reviews
Dining
Food feedback is inconsistent: buffets are commonly rated average, while Koi/teppanyaki and the steakhouse receive better reviews. Reservations can be confusing or limited, late‑night food is scarce, some items run out, and a few guests reported illness or lukewarm dishes.
Related guest reviews
4
Teniola O
1 Nov 2025
·
Stayed 5 nights
Food options were terrible & the same everyday. They had many items on the menu that were not available. Room service took 2hours to deliver the food. My advice is to stay at another resort.
Food options were terrible & the same everyday. They had many items on the menu that were not available. Room service took 2hours to deliver the food. My advice is to stay at another resort.
6
ERIK Thomas
15 Nov 2025
·
Stayed 7 nights
Was a decent stay for my anniversary had bad diarrhea and stomach issues from either the food or ice brushed teeth with bottled water drank the water at dinner a few times, we stayed 11/7/25 until 11/14/25 we went on 2 excursions the blue lagoon was nice but I had to muscle through the day with bad stomach issues We went on the boogies go carts through the mud it was fun.You can try to watch what you eat but you shouldn’t have to for the price you pay for an all inclusive you should be safe to eat and drink whatever you want during your stay
Was a decent stay for my anniversary had bad diarrhea and stomach issues from either the food or ice brushed teeth with bottled water drank the water at dinner a few times, we stayed 11/7/25 until 11/14/25 we went on 2 excursions the blue lagoon was nice but I had to muscle through the day with bad stomach issues We went on the boogies go carts through the mud it was fun.You can try to watch what you eat but you shouldn’t have to for the price you pay for an all inclusive you should be safe to eat and drink whatever you want during your stay
6
Brittany
18 Sept 2025
·
Stayed 6 nights
I recently stayed at Serenade All Suites and unfortunately, the experience was disappointing. The biggest issue was the food. Many buffet items seemed undercooked, overcooked, or not properly refrigerated, raising safety concerns. Neither the buffets nor the à la carte restaurants had air conditioning, so dining in 80–90°F heat was uncomfortable. Reservations were frustrating. We were told we didn’t need them for La Palapa at dinner, but we did. Reservations are made through an app, which didn’t work at first and had to be fixed. Drinks were decent but typical watered-down all-inclusive alcohol. Our room was only cleaned and mini-bar restocked when requested. Room service was the best food we had all week. However, the TV only worked if unplugged and plugged back in, and the door to our patio/swim-up pool didn’t lock, which was concerning. Service was inconsistent. Some staff were friendly, but often requests went ignored—for example, asking for a Coke at the buffet and never receiving it. On the positive side, our swim-up pool room was enjoyable, the pools were nice, and the beach was beautiful, though the water had a lot of seaweed (not the resort’s fault). Overall, a few highlights didn’t outweigh the many negatives. I would not stay here again.
I recently stayed at Serenade All Suites and unfortunately, the experience was disappointing. The biggest issue was the food. Many buffet items seemed undercooked, overcooked, or not properly refrigerated, raising safety concerns. Neither the buffets nor the à la carte restaurants had air conditioning, so dining in 80–90°F heat was uncomfortable. Reservations were frustrating. We were told we didn’t need them for La Palapa at dinner, but we did. Reservations are made through an app, which didn’t work at first and had to be fixed. Drinks were decent but typical watered-down all-inclusive alcohol. Our room was only cleaned and mini-bar restocked when requested. Room service was the best food we had all week. However, the TV only worked if unplugged and plugged back in, and the door to our patio/swim-up pool didn’t lock, which was concerning. Service was inconsistent. Some staff were friendly, but often requests went ignored—for example, asking for a Coke at the buffet and never receiving it. On the positive side, our swim-up pool room was enjoyable, the pools were nice, and the beach was beautiful, though the water had a lot of seaweed (not the resort’s fault). Overall, a few highlights didn’t outweigh the many negatives. I would not stay here again.
10
Michael Gene
24 Sept 2025
·
Stayed 4 nights
Property and staff were excellent. Dining options were outstanding and easily accessible. Highly recommend Koi restaurant and the steak house. The beach was lovely and well-maintained, but there was a lot of seaweed.
Property and staff were excellent. Dining options were outstanding and easily accessible. Highly recommend Koi restaurant and the steak house. The beach was lovely and well-maintained, but there was a lot of seaweed.
8
Tamara
29 Nov 2025
·
Stayed 3 nights
I would definitely recommend for a nice relaxing weekend. The staff went above and beyond. The only thing I would say need improvement are the meal options. The habachi in the Japanese restaurant is the only meal I would try again… everything else needs a lot of tweaking.
I would definitely recommend for a nice relaxing weekend. The staff went above and beyond. The only thing I would say need improvement are the meal options. The habachi in the Japanese restaurant is the only meal I would try again… everything else needs a lot of tweaking.
4
william
2 Nov 2025
·
Stayed 7 nights
Besides getting food poisoning and being sick two days of the trip and vomiting all the way home to Vancouver, Washington, which was a nightmare. Air conditioning broke in sports bar has been for a while. Every time they come to clean your room you have to ask for towels or just to get them to come clean your room go for breakfast. They don’t come ask you if you want a coffee or a drink because nobody speaks English my room was nice. Air conditioning was great. The grounds were clean just a very boring place so and the beach was not a Caribbean water beauty that you expect.
Besides getting food poisoning and being sick two days of the trip and vomiting all the way home to Vancouver, Washington, which was a nightmare. Air conditioning broke in sports bar has been for a while. Every time they come to clean your room you have to ask for towels or just to get them to come clean your room go for breakfast. They don’t come ask you if you want a coffee or a drink because nobody speaks English my room was nice. Air conditioning was great. The grounds were clean just a very boring place so and the beach was not a Caribbean water beauty that you expect.
8
Brian
28 Nov 2025
·
Stayed 6 nights
Dinner at the buffet was not good. Food at Win Sports Bat was terrible too. With that said, the restaurants were very good. Very beneficial if you know some Spanish
Dinner at the buffet was not good. Food at Win Sports Bat was terrible too. With that said, the restaurants were very good. Very beneficial if you know some Spanish
8
Sanchia
24 Nov 2025
·
Stayed 7 nights
The Serenade All Suites Adults Only resort was great value for the price. The rooms were very clean and secure, and the beds were comfortable but they need new pillows. We felt safe both at the resort and while walking the beach. Joel at the main lobby bar was amazing. Always smiling and happy to serve you. Martha at La Palapa was fantastic and went above and beyond for us and especially my friend who was not feeling 100%. She greeted us with a big smile every day and treated us like family! The buffet restaurant was great. There was a lot of variety and the quality was very good especially the grilled shrimp and fish. I’ve been to a number of different resorts in Punta Cana and I find most resorts don’t do a good job at specialty restaurants unless you go high end. Serenade was no different. The only specialty restaurant that our group of six adults semi-enjoyed was the steak house. The food wasn’t too bad but our server made it an unpleasant experience. He rushed us from the moment we sat down until we left, although there wasn’t another seating after us (as it was low season). The teppanyaki at the Japanese restaurant was very entertaining. Our group laughed a lot during the cooking. Overall our group had a fantastic time and would return if we were looking for an inexpensive getaway.
The Serenade All Suites Adults Only resort was great value for the price. The rooms were very clean and secure, and the beds were comfortable but they need new pillows. We felt safe both at the resort and while walking the beach. Joel at the main lobby bar was amazing. Always smiling and happy to serve you. Martha at La Palapa was fantastic and went above and beyond for us and especially my friend who was not feeling 100%. She greeted us with a big smile every day and treated us like family! The buffet restaurant was great. There was a lot of variety and the quality was very good especially the grilled shrimp and fish. I’ve been to a number of different resorts in Punta Cana and I find most resorts don’t do a good job at specialty restaurants unless you go high end. Serenade was no different. The only specialty restaurant that our group of six adults semi-enjoyed was the steak house. The food wasn’t too bad but our server made it an unpleasant experience. He rushed us from the moment we sat down until we left, although there wasn’t another seating after us (as it was low season). The teppanyaki at the Japanese restaurant was very entertaining. Our group laughed a lot during the cooking. Overall our group had a fantastic time and would return if we were looking for an inexpensive getaway.
8
Victoria
28 Nov 2025
·
Stayed 5 nights
The resort offers very nice and quiet beaches and atmosphere which is what we loved about it. Some people don’t like the quiet aspect of the resort, they have options to go next door to the family side where they can enjoy entertainment nightly. The food is good and the steak house stood out as one of the best meals we have had during the stay. We also loved the Wednesday Dominican food night—tons of delicious food with live music and dance if you’d like to. The not so good part is the staff service: they need more training. It’s not that they don’t speak much English, that didn’t bother us at all, it’s that the servers seemed having a hard time to manage tables. We asked many times to get coffee in the morning, every morning. The room is very nice. Spacious, new, and modern. Overall we had a lovely stay and would definitely recommend to others.
The resort offers very nice and quiet beaches and atmosphere which is what we loved about it. Some people don’t like the quiet aspect of the resort, they have options to go next door to the family side where they can enjoy entertainment nightly. The food is good and the steak house stood out as one of the best meals we have had during the stay. We also loved the Wednesday Dominican food night—tons of delicious food with live music and dance if you’d like to. The not so good part is the staff service: they need more training. It’s not that they don’t speak much English, that didn’t bother us at all, it’s that the servers seemed having a hard time to manage tables. We asked many times to get coffee in the morning, every morning. The room is very nice. Spacious, new, and modern. Overall we had a lovely stay and would definitely recommend to others.
6
Mark
8 Nov 2025
·
Stayed 3 nights
Clean environment, great beach, very friendly staff. The $500.00 credit is a list of coupons for a small amount of services most people would never use. For the ones i tried to use, the services don't accept them. No access to food between 11PM and 7AM. And very limited access to reservations at the restaurants, which are reservations only.
Clean environment, great beach, very friendly staff. The $500.00 credit is a list of coupons for a small amount of services most people would never use. For the ones i tried to use, the services don't accept them. No access to food between 11PM and 7AM. And very limited access to reservations at the restaurants, which are reservations only.
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FAQs about Serenade All Suites - Adults Only Resort
Is parking available at the property?
Yes, free self-parking is available on-site, but it is limited.
Does the property allow pets?
Yes, pets are allowed in specific rooms only, with a fee of USD 100 per pet, per night. Service animals are exempt from this fee.
What are the check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities, including rooms and public areas. Specific details about pool access features are not provided.
Where is the property located in relation to key landmarks?
The property is located in Punta Cana, just a 1-minute drive from Cabeza de Toro Beach and 9 minutes from Downtown Punta Cana. It is also 7.5 miles from Cocotal Golf and Country Club and 8.3 miles from Bavaro Beach.
Does the property have a swimming pool?
Yes, there are 3 outdoor swimming pools available, including a seasonal outdoor pool. Specific operational hours are not provided.
What are the hotel's policies for guests staying with children?
Children are not permitted at this adults-only property.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Punta Cana trip?
What do room rates typically cost at Serenade All Suites - Adults Only Resort in Punta Cana over the next few months?
Over the next 60–90 days, room rates at Serenade All Suites - Adults Only Resort in Punta Cana typically average around US$342 a night for two guests, ranging from US$334 to US$375 on available dates.
When is the best time to visit Serenade All Suites - Adults Only Resort if I'm looking for fewer crowds?
March is the busiest month at Serenade All Suites - Adults Only Resort in Punta Cana, while demand decreases through early summer; July is the quietest month for crowds and better availability. Expect lower guest numbers in June and July if you prefer a more peaceful stay.
What’s nearby and what kind of stay does Serenade All Suites - Adults Only Resort in Punta Cana suit?
Situated in La Altagracia, Serenade All Suites - Adults Only Resort in Punta Cana is steps from Bavaro Lagoon and Cabeza de Toro Beach and within easy reach of Coco Bongo Punta Cana and Cocotal Golf and Country Club. The property is well-suited for beach-focused and relaxation-oriented breaks, with a luxury-leaning, adults-only atmosphere.
Which month offers the lowest rates at Serenade All Suites - Adults Only Resort?
September is the cheapest month to stay at Serenade All Suites - Adults Only Resort in Punta Cana, averaging US$315 a night; March is the most expensive at US$514. September is cheapest even though July is the quietest month for crowds.
How does the nightly price at Serenade All Suites - Adults Only Resort in Punta Cana compare to recent weeks?
The current price at Serenade All Suites - Adults Only Resort in Punta Cana is US$262 per night for 2 guests, which is low for this hotel: about 20% below its US$321 average over the last 60 days. Most nights over that period fell between US$270 and US$436.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-21: 261.7904658012238USD
- 2026-09-22: 260.219407USD
- 2026-09-23: 261.56587140364076USD
- 2026-09-24: 287.73159100000004USD
- 2026-09-25: 305.43298795043944USD
- 2026-09-26: NO DATA
- 2026-09-27: 261.22819267736816USD
- 2026-09-28: 261.3393878943024USD
- 2026-09-29: 262.46624305638124USD
- 2026-09-30: 264.2732134339447USD
- 2026-10-01: 276.7301912666168USD
- 2026-10-02: 305.43298795043944USD
- 2026-10-03: NO DATA
- 2026-10-04: 288.1508513672638USD
- 2026-10-05: 276.83813301330565USD
- 2026-10-06: 276.3523689155426USD
- 2026-10-07: 270.536476USD
- 2026-10-08: 291.3892437021332USD
- 2026-10-09: 337.3310247589417USD
- 2026-10-10: NO DATA
- 2026-10-11: 320.65450591934206USD
- 2026-10-12: 277.32283011276246USD
- 2026-10-13: 278.0656708352356USD
- 2026-10-14: 293.4509992818146USD
- 2026-10-15: 308.1208791263733USD
- 2026-10-16: 321.8058845506897USD
- 2026-10-17: NO DATA
- 2026-10-18: 291.0438161193085USD
- 2026-10-19: 293.6453154159851USD
- 2026-10-20: 276.7301912666168USD
- 2026-10-21: 277.2870419400635USD
- 2026-10-22: 306.07304700000003USD
- 2026-10-23: 320.76907704895024USD
- 2026-10-24: NO DATA
- 2026-10-25: 320.6318015947266USD
- 2026-10-26: 290.8926871788788USD
- 2026-10-27: 278.0532691663971USD
- 2026-10-28: 277.2870419400635USD
- 2026-10-29: 305.79793635473635USD
- 2026-10-30: 296.5331725695801USD
- 2026-10-31: NO DATA
- 2026-11-01: NO DATA
- 2026-11-02: 351.19129777389526USD
- 2026-11-03: 349.28186057537846USD
- 2026-11-04: 370.69711130267336USD
- 2026-11-05: 367.97689532559207USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: NO DATA
- 2026-11-09: 368.52802618844606USD
- 2026-11-10: 370.82665539212036USD
- 2026-11-11: 370.69711130267336USD
- 2026-11-12: 369.121802USD
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: 366.4872257558289USD
- 2026-11-16: 371.414484USD
- 2026-11-17: 368.8140167180786USD
- 2026-11-18: 370.82665539212036USD
- 2026-11-19: 368.52802618844606USD
- 2026-11-20: NO DATA
- 2026-11-21: NO DATA
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Guests under 18 years old are not permitted at this adults-only property.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet fee: USD 100 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-smoking rooms
Room service
Tour desk
Services
Tour desk
Housekeeping
Currency exchange
Safe-deposit box
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Private beach
Garden
Beach (nearby)
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Massage
Spa & wellness centre
Body treatments
Facial treatments
Poolside bar
Adults only
Beach Sun Loungers
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi