Name: Tru by Hilton Gastonia
Address: 534 North New Hope Road, Gastonia, North Carolina, United States of America, Gastonia, North Carolina, US
Price range: US$88–US$204 per night
Rating: 8.93

What guests think

At Tru by Hilton Gastonia, reviewers consistently highlight very clean, modern spaces, comfortable beds, and a lively lobby with games, alongside friendly service and a convenient location near highways and dining, making it a practical stop for short stays.

Common trade-offs include small, minimally furnished rooms and the lack of an in-room microwave. Traffic and hallway noise are mentioned by several guests, and breakfast is generally good but basic, with occasional crowding or limited replenishment. Some reviews note intermittent maintenance or housekeeping lapses and mixed experiences with the indoor pool and parking capacity. Expect an efficient, no-frills stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lobby offers social spaces with a pool table and seating, plus a lobby microwave. Parking is generally available but can feel limited, and the indoor pool has had closures, cold water, or cleanliness issues.

Related guest reviews

10

Lynndie

28 Sept 2025

·

Stayed 1 night

The staff was amazing. There were so many people there this weekend but they managed everything perfectly. Very pleased. My kids loved the pool and we had a wonderful time.

10

Josh

2 Jan 2026

·

Stayed 1 night

Great breakfast and loved having the pool table and games area to make the social area more social.

6

sammy

25 Jul 2025

·

Stayed 1 night

Liked the proximity to everything. We stayed there because my wife wanted an indoor pool. The pool area was disgusting. I've never seen stagnant water in the walk area of the pool.

10

Chelsea

11 Mar 2025

·

Stayed 1 night

Me and my mom wanted to spend some quality time together just the two of us so I found us a nice suit at this Tru by Hilton that was just hop up the road from us in South Carolina. Nice and clean environment, friendly and very helpful staff. The indoor pool was amazing as well 10/10

8

Susan

14 Apr 2025

·

Stayed 1 night

Very nice hotel for families. Expect kids and noise. There are things to do like play pool for families who don’t want to stay in their rooms.

10

jason

14 Aug 2024

·

Stayed 1 night

The interior design is a little silly. I hope you like dots! Staying here you will see dots. Had the swimming pool to myself since everyone was playing pool in the lobby (billards). The lobby is nice lots of snacks with an easy kiosk to pay. The design is smart & modern. Guest laundry room is nice. My only complaint is no microwave in my room, but there is a microwave in the nice lobby. You will like it here.

10

Darlene

13 Oct 2025

·

Stayed 1 night

Such a nice hotel. Pool table, computer.. it was nice.

10

Dawn

10 Mar 2025

·

Stayed 1 night

Very clean. Comfortable beds. This was a great property and I would definitely stay again. The only negative there was not a lot of parking.

10

Adrian

22 Sept 2025

·

Stayed 2 nights

This probably the 4 or 5 time we stayed at this Tru. We have always been very pleased with the room and the staff. Only downside is the parking lot is too small.

10

Jasinski

2 Jan 2026

·

Stayed 1 night

Breakfast simple, yet fresh. I enjoyed the lobby atmosphere as well. Parking was safe, well lit & in close proximity to the entrance. Bottom line...I would stay again

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Cleanliness

Cleanliness is praised across reviews, with many calling rooms and common areas very clean. A few note issues like dirty floors, hallway odors, stained linens, or missed bathroom details.

Related guest reviews

6

Charles

8 Oct 2025

·

Stayed 2 nights

Dirty floor: Floor in room was extremely dirty. We had a 2 night reservation. They washed the floor when we left and it was greatly improved and acceptable. Another cleaning would still be useful. Noise in room: Unfortunately there was a lot of movement in the room above ours and it transferred to our room. Noise at breakfast: It is totally unnecessary to have an unintelligible tv noise as background which was the case one morning. The 2nd morning the sound was off and it was a pleasant relief. Staff: 2 great people. 1 who should not be in the hospitality business. We had stayed at this motel previously and did not have these issues.

10

Electa

7 Oct 2025

·

Stayed 1 night

Very clean and staff was friendly

4

Taleisha

10 Jun 2025

·

Stayed 2 nights

I stayed here for 2 nights. I checked into my room and left back out to attend an event. I got back to the room and tried turning on the television but it didn’t work. Also, When I returned back to my room late that night I took a shower preparing for bed. When I pulled the blanket back the sheets were stained with what appeared to be blood. I called the front desk and was told no one was working at that time. The next morning I went downstairs explained my situation and my room was changed but no apology was given for previous room conditions. I was told I must call on Monday and speak with business manager. I called all day Monday and Tuesday, left messages and still did not receive any call back. Every time I call i’m told the business manager is not available. First and last time staying at this hotel

10

Constance

12 Oct 2025

·

Stayed 1 night

Clean room. Nice bed. Excellent breakfast and the coffee was great. I would love to return. Staff gets high marks for friendliness and helpfulness.

10

Darren

4 Jan 2026

·

Stayed 1 night

New, taken care of and clean! Our second stay at a Tru and we loved it.

10

Bridget

27 Dec 2025

·

Stayed 2 nights

The room was very clean and when I needed to add an extra night, the front desk clerk was very helpful and made that transaction a smooth one. I did not utilize the breakfast; therefore, I cannot rate it. Overall, the stay was very pleasant.

6

Alice

6 May 2024

·

Stayed 2 nights

Hotel is nice and modern but the shower and the toilet were not cleaned appropriately

6

jan

13 Sept 2025

·

Stayed 1 night

The hallways smelled and our room had a toilet that wobbled and wasn’t attached to the floor. The bed was comfortable

6

Jacquelyn

21 Dec 2024

·

Stayed 1 night

I felt that the room was pretty small. There was hair in our shower and in the sink. I definitely won’t be staying here again. Parking was fine but the $100 hold on a $150 room was a bit absurd as well. The staff was kind but Overall 2.5/5 on the place.

8

Jennifer B

28 Dec 2025

·

Stayed 2 nights

Everything was fine. Clean room and friendly staff.

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Rooms

Rooms are modern but small with minimal storage, and many note no in-room microwave. Beds are comfortable, yet traffic or HVAC noise can carry into rooms.

Related guest reviews

6

Mircea

16 May 2025

·

Stayed 2 nights

Noisy AC unit, can not be turned off. Noisy fridge.

8

Evelyn

5 Jul 2025

·

Stayed 2 nights

Highway noise but once i fell asleep ut was fine

8

Sheridan

9 Sept 2025

·

Stayed 4 nights

The staff was super friendly but there were no dressers or drawers anywhere in the room. It also wasn’t in the best neighborhood. The price was a little high considering these issues.

10

John

14 Apr 2025

·

Stayed 1 night

The only issue we had was that the King room was smaller than most that we have stayed in, it was hard to get around in.

8

Mara

2 Dec 2024

·

Stayed 3 nights

We liked our stay and the cleanliness of property. However, our bedroom window was either poor quality or not installed properly, we could hear all the street traffic.

8

Thomas

5 Oct 2025

·

Stayed 1 night

Service outstanding. Room very clean. Bed slept really well. Pet friendly. Just no microwave.

6

April

29 Jul 2024

·

Stayed 3 nights

If you are going to stay here, bring ear plugs to sleep. It is so loud!

8

Bruce

13 Jun 2025

·

Stayed 1 night

Overall, it was a good stay. Clean, comfortable, breakfast was good. The only issue was the cooling/heating unit was very loud and difficult to regulate.

8

Robyn

14 Jul 2025

·

Stayed 1 night

HOTEL LOBBY WAS NICE AND SPACIOUS. THE ROOM WAS A BIT CRAMPED AND SMALL. NO MICROWAVE OR COFFEE MAKER. THE FREE BREAKFAST ENDED VERY EARLY AT 9 AM WHICH WAS A BIG NEGATIVE FOR ME. OTHERWISE, NICE PLACE TO SLEEP, JUST GET UP EARLY IF YOU WANT BREAKFAST!

10

ROBERT

10 Aug 2025

·

Stayed 2 nights

Friday evening there was loud vehicular noise from the street in front of the hotel until after 11 pm. Saturday evening this wasn't an issue. The rooms are small and have limited furniture. These rooms are designed for sleeping only - there is not room for waking activity.

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Service

Staff are frequently described as friendly and helpful, and minor problems are often addressed promptly. Some guests report inconsistent service at check-in, room-type or reservation mix-ups, and limited follow-up.

Related guest reviews

2

Damian

18 Oct 2024

·

Stayed 1 night

Front lobby was a mess - checked in at 8 pm the front customer service clerk was sitting down in the lobby scrolling - baseball teams running all over - adults smoking blunts on back patio - left my ID up front they can not tell me if they mailed it after talking to the same rude unhelpful person the first two days of the following week will make a trip back to get it . The breakfast was stale Customer service is the worst

8

Donald

4 Oct 2025

·

Stayed 1 night

The breakfast attendant didn’t seem to care the the food trays and fork holders were empty at 8:15 during the middle of the breakfast time. The check in staff was very polite and friendly

4

Taleisha

10 Jun 2025

·

Stayed 2 nights

I stayed here for 2 nights. I checked into my room and left back out to attend an event. I got back to the room and tried turning on the television but it didn’t work. Also, When I returned back to my room late that night I took a shower preparing for bed. When I pulled the blanket back the sheets were stained with what appeared to be blood. I called the front desk and was told no one was working at that time. The next morning I went downstairs explained my situation and my room was changed but no apology was given for previous room conditions. I was told I must call on Monday and speak with business manager. I called all day Monday and Tuesday, left messages and still did not receive any call back. Every time I call i’m told the business manager is not available. First and last time staying at this hotel

10

Stephanie

26 Apr 2025

·

Stayed 1 night

Very easy check in. We had a small issue and they took care of it right away. Love this place!!

10

Evalyn

8 Jul 2025

·

Stayed 2 nights

I have nothing but ultimate praise for Tru. Erika at the front desk was kind, respectful, professional and accommodating in every way as well as everyone we met and spoke with and this was something that was really needed at the time. Tru had no way of knowing that my daughter had just driven from Tennessee to North Carolina the night before and was in the midst of relocating but this was the case. I had made her prior reservations and a hotel around the corner, which turned out to be a nightmare. So I say that to say this true was not the original choice because I thought it would be too expensive but it turned out to not only be a little less and offer exceptional customer service along with beautiful accommodations. The customer service Tru displayed means I am Tru Blue as long as they continue to be in existence. Thank you so much Tru. You truly saved my daughter from having a bad first impression of Gastonia, NC. Aka, her new home😊🙏

10

jan

10 Mar 2025

·

Stayed 2 nights

I loved the staff. They went out of their way to make us feel welcome and accommodated.

4

Aaron

13 Jun 2024

·

Stayed 3 nights

This hotel has decreased in cleanliness and quality of staff dramatically over the past 6 months. It used to be my go to hotel since it is very convenient for work, but after my last stay i have decided to look at other options for my next stay. Cleaning of rooms is supposed to happen every other day. Cleaning for this hotel is just new towels. The front desk staff was exceptionally rude at check in and did not have the king size bed available, which I reserved. ‘Aint got nun’ and ‘you want your money back’ was the response. Never an apology or an attempt to make things right. Tru is a brand I usually go to…but would encourage you to think twice about this specific location.

10

Kathey

27 Dec 2025

·

Stayed 3 nights

Excellent customer service

8

Laura

22 Dec 2025

·

Stayed 3 nights

The room was great and so were the staff!! Staff was courteous, knowlegable about surrounding areas and helpful.

6

Micheal

18 May 2025

·

Stayed 3 nights

We were supposed to receive a King bed but received one with 2 Queens. We were charged an extra $39 at check in after paying in full to Travelocity, even though I had my receipt in hand and even though the room I reserved was "not available". A guest vehicle was broken into in the parking lot overnight. The 2nd morning we had a person off the street come in and help himself to coffee and then proceeded to fill his large plastic bag with items from the hotel's snack display in an attempt to steal them. There were only 3 women there to stop him and they confronted him. I felt obligated to help, so I stepped in and he emptied the contents of the bag and left. No police were called. According to the employees, it was the second time he had attempted that. Other than being overcharged, not getting the room we reserved, and dealing security threats......It's a good place to stay... just be alert.

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Location

Convenient to I-85 and close to restaurants and shopping. Proximity to a busy road leads to noticeable traffic noise in some rooms.

Related guest reviews

10

Alexandra

12 Jul 2025

·

Stayed 1 night

Clean and quiet, with comfortable bed. Convenient location.

10

Troy

29 Apr 2025

·

Stayed 1 night

The stay was excellent. I was there overnight for a concert. The staff at check in was very nice. Room was very clean and the property was very quiet. Parking was easy and overall the property was safe. Also close to some great food options as well.

10

Jonathan

26 Aug 2025

·

Stayed 1 night

Perfect location and beautiful clean property

8

Mahir

17 Aug 2025

·

Stayed 5 nights

Great location and convenient the staff was helpful.

10

Shaona

14 Dec 2025

·

Stayed 1 night

The front lobby is so beautiful and bright! The lobby had so many different options of seating! Room 209 was spotless! The room was so cozy! The water in the shower was HOT; which I LOVE! The lemon sugar body wash/hand soap smelled AMAZING! 10/10 RECOMMEND! Not to mention it’s CLOSE to so many good food choices!

10

Eric

24 Jun 2025

·

Stayed 1 night

Very nice location, and what a pleasant young lady at the front desk at the time we checked in. Location is right off Interstate 85, great location as well as plenty of self parking. Rooms were very clean and the staff were friendly. Will be booking rooms with Tru going forward. Thanks!

8

April Marie

4 Aug 2024

·

Stayed 3 nights

Bring ear plugs for sleeping. It is loud off of a main road. Otherwise, it is clean and easy to get to.

10

Lisa

12 May 2024

·

Stayed 1 night

Very clean and by the highways, easy access

10

Sarah

9 Jun 2025

·

Stayed 1 night

Overnight stay as we moved across state. Comfortable stay, easy check in, clean, good location.

10

William

13 Sept 2025

·

Stayed 3 nights

The main road that fronts the hotel was noisy at night. A couple restaurants were close enough to walk. Nice open area in the common area.

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Dining

Breakfast is generally fresh and decent, with items like pancakes or waffles, but selection is basic. Guests mention early ending times, crowding, and occasional slow replenishment or uneven quality.

Related guest reviews

10

Cody

2 Jan 2026

·

Stayed 1 night

The breakfast was pretty good quality for a hotel breakfast. I liked the automated pancake machine a lot.

10

Susan K

11 May 2025

·

Stayed 1 night

Great property and breakfast was excellent!

10

Tracy

26 May 2025

·

Stayed 3 nights

The rooms were spotless and welcoming. Johnny at the front desk was awesome. I had requested extra towels and pillows before my stay and there were none both times but Johnny made it happen. Thank you. Sunday breakfast in the lobby was chaotic to say the least and there were was no sense of order and little kids helping themselves to the whipped cream from the cannister to their mouths and sticking their hands in everything. Hygiene was not a thought for many and that is a huge turn off. The eggs were terrible both days, there not alarge selection of items and nit very hot. Other than that it was good.

8

Daniela

18 Nov 2024

·

Stayed 2 nights

Beautiful, new property. But the breakfast was not tasty and it lacked variety. Scrambled eggs were terrible. And I stayed at the hotel 3 times in the last 5 months. The reception desk was empty last time I stayed ther- I had to wait for somebody to come and check me in - it was around 6:30pm.

10

Deborah

12 Dec 2025

·

Stayed 2 nights

We had a great stay at Tru Hotel! Room was immaculate!! Breakfast was good. Not a lot of choices, but fornut to be included, it was good. Staff was pleasant!

10

Constance

12 Oct 2025

·

Stayed 1 night

Clean room. Nice bed. Excellent breakfast and the coffee was great. I would love to return. Staff gets high marks for friendliness and helpfulness.

10

Jasinski

2 Jan 2026

·

Stayed 1 night

Breakfast simple, yet fresh. I enjoyed the lobby atmosphere as well. Parking was safe, well lit & in close proximity to the entrance. Bottom line...I would stay again

8

Derek

22 Nov 2024

·

Stayed 3 nights

Breakfast is sub-par.

10

Maria

2 Nov 2025

·

Stayed 3 nights

Very clean, attentive service staff, yummy breakfast, peaceful stay with enough space for my family

8

Robyn

14 Jul 2025

·

Stayed 1 night

HOTEL LOBBY WAS NICE AND SPACIOUS. THE ROOM WAS A BIT CRAMPED AND SMALL. NO MICROWAVE OR COFFEE MAKER. THE FREE BREAKFAST ENDED VERY EARLY AT 9 AM WHICH WAS A BIG NEGATIVE FOR ME. OTHERWISE, NICE PLACE TO SLEEP, JUST GET UP EARLY IF YOU WANT BREAKFAST!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$88
February	US$98
March	US$103
April	US$109
May	US$117
June	US$113
July	US$119
August	US$116
September	US$114
October	US$120
November	US$105
December	US$91

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $200	17 $118	18 $129	19 $136
20 $99	21 $130	22 $146	23 $121	24 $96	25 $120	26 $132
27 $88	28 $95	29 $109	30 $123

Su	Mo	Tu	We	Th	Fr	Sa
				1 $103	2 $142	3 $145
4 $93	5 $104	6 $119	7 $122	8 $104	9 $127	10 $148
11 $93	12 $108	13 $129	14 $125	15 $104	16 $132	17 $143
18 $93	19 $107	20 $123	21 $123	22 $108	23 $204	24 $177
25 $96	26 $107	27 $122	28 $119	29 $106	30 $117	31 $122

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Hearing Accessible

Room, 2 Queen Beds

Room, 2 Queen Beds, Mobility Accessible

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Mobility Accessible

Room, 1 King Bed

Room, 1 King Bed, Hearing Accessible

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Gastonia

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Prices for upcoming dates