Name: Staybridge Suites - Johnson City by IHG
Address: 10 Mark Twain Court, Johnson City, Tennessee, United States of America, Johnson City, Tennessee, US
Price range: US$146–US$388 per night
Rating: 9.1

What guests think

At Staybridge Suites - Johnson City by IHG, travellers highlight spacious suite-style rooms with kitchens, comfortable beds, and a convenient location, alongside generally clean spaces, friendly staff, and a hot breakfast, though experiences vary during busier times and longer stays.

Housekeeping is inconsistent, with reports of missed services, unclean bathrooms, and noticeable odors in some areas; a few guests mentioned stained linens or isolated pest concerns. Service feedback is mixed, citing unprofessional interactions, booking or room-assignment errors, delayed room readiness, and difficulty obtaining towels or supplies. Guests appreciate the pool, free laundry, outdoor grills, pet-friendly policy, and Mon–Wed evening socials, though smoke near the entrance and occasional barking can be bothersome. Expect an apartment-style stay with useful amenities, but uneven cleanliness and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests value the pool, outdoor grills, free laundry, pet-friendly policy, and Mon–Wed evening socials. Some note smoke near the entrance and occasional pet noise, and the social runs only Monday–Wednesday.

Related guest reviews

8

Carol

4 Mar 2024

·

Stayed 2 nights

The room and common areas were very clean. The breakfast was good, especially compared with other hotel buffets. The pool and workout room were fine. The hotel is non smoking, but it smells of cigarettes. The entrance is the smoking area.

8

MILA

19 Jul 2023

·

Stayed 1 night

Staybridge is our usual place to stay along our travel route to Georgia. We rented a larger suite on this recent visit. There were 2 adults, 3 children and 2 dogs. The beds were clean and comfortable. We used the pool and enjoyed grilling dinner. Breakfast was adequate (poorly staffed);. However, there was plenty of hot coffee. This is a nice property - Family Friendly

10

Angelina

19 Oct 2023

·

Stayed 1 night

The hotel was very comfortable and the grounds were beautiful. The smell was a little off putting in our room, but we bought some Febreze and it helped a bit. Since they allow pets, I'm assuming that was why. I also noticed a very strong marijuana smell in our hallway, but fortunately not in our room. We loved the two bedroom suite for our family and hope to stay here again when we come back and visit. The breakfast was very good as well and had a nice variety. I loved the free washer and dryers as we had to extend our stay and needed to wash our clothes.

10

BRENDA

26 Aug 2024

·

Stayed 4 nights

This hotel truly is one of the best home away from homes in Johnson City Tn. The staff is AMAZING they all work so hard at ensuring they make your stay as comfortable as possible. If anything is not to your liking they will go above and beyond to make it right. The breakfasts are amazing, beds are sooooo comfortable, rooms are very clean. They also have free laundry facilities which makes it very convenient. It definitely will not disappoint and is worth every penny.

10

NORA

16 Jul 2023

·

Stayed 2 nights

It was dog friendly. Our large dog travels with us, so to be able to stay somewhere nice with him accompanying us is important. Hotel very clean, relaxing, enjoyed being able to sit on back patio in evening. Would definitely recommend this hotel.

8

Tamra

21 Apr 2025

·

Stayed 7 nights

It was great having a full sized fridge, cooktop and microwave. They even had a light meal on Mon-Wed evenings ! Was a little hard getting extra towels for our one week stay.

10

Steven

30 Dec 2022

·

Stayed 7 nights

It was a very nice place to stay. It was a good value for what I paid. The pool was warm and inviting, when the weather was 20 degrees outside.

8

Carol

24 May 2024

·

Stayed 2 nights

A/C is great. I like it cold when I sleep. The room was clean. Pool is nice. Breakfast is better than the average hotel’s offering. The bed is comfortable, and the linens are acceptable. TV is large enough. There is a couch that is firm, and our 3 year old granddaughter slept well on it. I don’t like all the smokers at the front door. Can’t really avoid them there.

8

Eileen

25 Jun 2023

·

Stayed 3 nights

Loved the two bedroom, two bath, with living room and kitchenette....with indoor pool....and free breakfast. The location was close to family, which was most important. The only criticism is lack of communication @ check in about housekeeping not coming by daily. Apparently that needs to be requested.

8

Damian

12 Aug 2023

·

Stayed 7 nights

Excellent hotel and excellent service. Room was comfortable and spaced well. We would use Staybridge again and would recommend it to others. Only thing I wish is they would have the appetizer/drink deals more than just Monday - Wednesday as I happened to have to leave for a few days due to a work issue and it happened to be mon-Wed. My wife and kids did get to enjoy it though. Overall very good experience!

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Cleanliness

Many reviews describe clean rooms and common areas, but housekeeping is inconsistent with missed services and occasional dirty bathrooms or stained bedding. Several mention odors (smoke, pets, food), worn carpets or furniture, and a few isolated pest concerns.

Related guest reviews

8

Carol

4 Mar 2024

·

Stayed 2 nights

The room and common areas were very clean. The breakfast was good, especially compared with other hotel buffets. The pool and workout room were fine. The hotel is non smoking, but it smells of cigarettes. The entrance is the smoking area.

2

Steven

24 Dec 2023

·

Stayed 1 night

Upon arrival in our room it smelled like cigarette smoke. We were given another room of which I found some sort of bug that resembled a bed bug (unsure). We were then given a third room of which we found peeling paint outside of the entrance door and ceiling tiles in the hallway that you could tell had water damage.

8

Charles

20 Aug 2024

·

Stayed 1 night

Great room for the money. Definitely wasn’t the cleanest and the furniture had a bit of a smell.

8

wayne

24 Mar 2024

·

Stayed 4 nights

Facility was great.. breakfast was good and it was nice to have a “meet and greet” in the evenings we were there. The only complaints that we had was, the toilet wasn’t clean and when my wife pulled up the duvet when she got in bed, she noticed either blood or chocolate on the cover. Housecleaning took care of it right away. I will stay there again. 😊

10

MILA

4 Apr 2023

·

Stayed 1 night

The room was clean and well stocked . Comfortable bed. The staff were helpful. Breakfast selections good. We have stayed there several times and have never been disappointed. Easy access off interstate 26. We especially like the dog friendly atmosphere; without the dog smell.

10

Lisa

21 Oct 2023

·

Stayed 1 night

Rooms were clean and spacious

2

Gregory

30 Aug 2025

·

Stayed 14 nights

My husband and I travel a lot for work. This has been the first time that we have encountered such horrible service. We initially reserved for 14 days (during those 14 days we went away for 4). When we arrived, our room was not cleaned at all. We opted to take their apologies and didn't leave. We rebooked an additional 7 days and explained that a deep cleaning was needed (clean bathroom, vacuum carpet, change bed sheets). Instead of cleaning, we received bed bug bites all over our bodies and had to rush out of there. ABSOLUTELY DISGUSTING with their housekeeping!!! RUN!!!! DO NOT STAY HERE!!!

8

Simon

18 Jan 2023

·

Stayed 19,374 nights

Convenient location and exceptional staff. Rooms could use a refresh as carpets are pretty bad. Otherwise the room was clean. Would stay again.

10

Heather

19 May 2024

·

Stayed 2 nights

Excellent clean hotel convent to everything

4

Aubrey

6 Mar 2024

·

Stayed 2 nights

Dirty. Food crumbs on kitchen floor, sticky spots on kitchen floor, hairs in shower, pee spots under toilet seat (which had been left up, so was very obvious), poop crusties inside toilet bowl. Carpet clearly not vacuumed.

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Rooms

Suites are spacious and apartment-like with full kitchens and comfortable beds, and larger multi-bedroom layouts suit families. Some rooms feel dated or need minor repairs, and noise from elevators or nearby pets can disrupt rest.

Related guest reviews

10

Noelle

21 Jul 2023

·

Stayed 1 night

The suite was great for my family of 6. Three king size beds plus a sofa bed. The kids were thrilled.

8

Tamra

21 Apr 2025

·

Stayed 7 nights

It was great having a full sized fridge, cooktop and microwave. They even had a light meal on Mon-Wed evenings ! Was a little hard getting extra towels for our one week stay.

10

Tammie

20 Feb 2023

·

Stayed 2 nights

Great staff, very clean. Furniture in room in need of repair or replacement

10

Kelley

25 Feb 2023

·

Stayed 1 night

Beds were very comfortable and rooms were spacious.

10

Deborah

12 Feb 2024

·

Stayed 1 night

loved the kitchen and being able to close off the bedroom

10

James

10 Apr 2024

·

Stayed 5 nights

Amazing large suite for 3 people and all the luggage

10

shelly

19 Jun 2025

·

Stayed 7 nights

Excellent stay. Stayed here for 7 nights. The kitchen in the room was perfect. The room exceeded my expectation. Great place to stay. I would stay again!

10

Wendy

13 May 2024

·

Stayed 2 nights

Our stay for 2 nights was heaven. The beds were like sleeping on a marshmallow. Just the right softness and I had no problem sleeping that night. We found everything so clean and inviting. It was a little outdated. The couch was low and so was the chair. I am handicapped and I had to be helped off the couch. It was uncomfortable also. The bathroom needs some sort of heavy glass. Running to the kitchen for a glass is dumb. I had a handful of medication and needed a glass. To the kitchen for a glass and then back to the bathroom to finish getting dressed. We will be back as long as my sister lives.

10

Carol

27 Jul 2025

·

Stayed 3 nights

The rooms were wonderful lot of space very nice Front desk was nice and very helpful Breakfast was hot and good

6

robbie

27 Aug 2024

·

Stayed 2 nights

The hotel and room were nice but do not stay in a room that backs up the elevator, very noisy, not good sleep. Breakfast was so-so and ends early no excpeptions so make sure you up and down before 9 AM to have breakfast if you want it - no sleeping in. There is a little happy hour which was nice.

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Service

Service feedback is mixed: reports include unprofessional interactions, check-in or room-assignment errors, overbooking, and delays getting rooms or basic supplies. Others describe friendly, efficient front-desk experiences.

Related guest reviews

4

Suzanne

10 Mar 2024

·

Stayed 1 night

Upon checking in we received keys for 3 different rooms that were either not cleaned or already occupied! Terrible! Isn’t this info in their computer?? We finally got a room that was vacant and they upgraded for free. I just hope no one gets a key to our room while we are gone.

10

Leisl

15 Apr 2023

·

Stayed 1 night

This hotel was thoroughly delightful. Everyone that worked there is super friendly and competent. In fact we travel frequently from Virginia to Texas and back and this was the first time we stayed in this town and at this Staybridge. From now on we are going to take this route and stay here. Well done Johnson City Staybridge

6

April

27 Feb 2023

·

Stayed 3 nights

Our room wasn’t ready, waited til after 5 to get in our room. Bed was awesome, Room was nice. Breakfast was good. The back patio was nice too. Free laundry was a bonus.

2

Travis

9 Jun 2024

·

Stayed 1 night

Was over booked and kicked us to a one bed room with 5 of us. I had confirmed and paid for 2 beds and a sofa. Wouldn't make it right

2

Sam

2 Jan 2025

·

Stayed 9 nights

The staff was very unprofessional and not helpful, the facility was less than clean, the . I asked to extend my stay for one night. The lady at the front desk at the time told me i would have to check out and then make another reservation and check back in tomorrow. So i just went and got another room at a different hotels and you can be sure we will never be staying with you again.

8

Tamra

21 Apr 2025

·

Stayed 7 nights

It was great having a full sized fridge, cooktop and microwave. They even had a light meal on Mon-Wed evenings ! Was a little hard getting extra towels for our one week stay.

10

Philip

6 Jan 2024

·

Stayed 6 nights

Almost everything about our stay was excellent. The only thing i would complain about is that we had to ask for towels, kleenex, toilet paper and more trash bags. The breakfast was fresh and good. The amentities were excellent including free laundry, which i was pleasantly surprised by! I would absolutely stay here again.

6

Shari

9 Jun 2024

·

Stayed 3 nights

Room was nice. From the front desk to breakfast set up the workers looked like they just got out of bed; asked them questions with no help; questioned a charge on my card and could not give explanation. Worst was a comment at check out that he said “he will be surprised if this damn place isn’t closed in a year”! No professionalism at. Workers were eating food before guests even had a chance. Do not believe I will go back.

10

Laurie

9 Jun 2024

·

Stayed 1 night

Front desk staff was super nice and knowledgeable. Check in was fast and easy. Breakfast was great.

4

Catherine

6 Jun 2024

·

Stayed 3 nights

Sign in bathroom promises light cleaning every weekday which includes replacing towels, taking out trash, and making beds. We were there 3 weeknights and it never happened. My husband had to take trash out and get us new towels every day. My son dropped a toy that went under the chaise. There was food and dirt piled high under there. Day 2 we asked the front desk if the could ensure our room got cleaned while we were out. They promised it would but never followed through. Could be a very nice hotel if housekeeping did their job.

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Location

Convenient to I-26 and the mall with easy interstate access, and a short drive to Bristol Motor Speedway. Several guests also found it a quiet, practical base in Johnson City.

Related guest reviews

10

Brian

12 May 2024

·

Stayed 1 night

Located very conveniently close to I-26 and the Mall. Very clean property and comfortable beds!

10

MILA

4 Apr 2023

·

Stayed 1 night

The room was clean and well stocked . Comfortable bed. The staff were helpful. Breakfast selections good. We have stayed there several times and have never been disappointed. Easy access off interstate 26. We especially like the dog friendly atmosphere; without the dog smell.

8

MILA

1 Dec 2022

·

Stayed 1 night

Overnight stay on our usual trip to the GA mountains. We have enjoyed Staybridge along with our 2 small dogs. It breaks up the 12 hour drive. We arrived 1.5 hours earlier than check in. Staybridge generously allowed us a room early. Unfortunately, they never mentioned it was a handicap room. This meant accessing the microwave on my knees and banging my head on cabinets to reach the kitchen sink. There were grab bars all over the shower. We didn’t mind at first because we were tired. Eventually, It was just depressing. I would have been better off waiting for a regular room. Anyway, it is a nice hotel; especially if you are traveling with your dog. The breakfast has never disappointed. They offered us a beer or wine and finger foods (which they do on certain evenings). It is a hospitable hotel and I highly recommend it.

8

Simon

18 Jan 2023

·

Stayed 19,374 nights

Convenient location and exceptional staff. Rooms could use a refresh as carpets are pretty bad. Otherwise the room was clean. Would stay again.

10

Brian

20 Oct 2023

·

Stayed 2 nights

Great room in a good location in Johnson City. Very clean, although the previous occupants must have been eating a lot of onions - the room smelled like a whopper!

10

Heather

19 May 2024

·

Stayed 2 nights

Excellent clean hotel convent to everything

10

ANNE-MARIE

24 Apr 2023

·

Stayed 4 nights

Good room, great location, friendly staff

8

Eileen

25 Jun 2023

·

Stayed 3 nights

Loved the two bedroom, two bath, with living room and kitchenette....with indoor pool....and free breakfast. The location was close to family, which was most important. The only criticism is lack of communication @ check in about housekeeping not coming by daily. Apparently that needs to be requested.

10

Matthew

22 Mar 2025

·

Stayed 1 night

Great quiet place to stay. Great breakfast. My ONLY gripe is they allow pets, (& I like dogs) but they can be unruly sometimes.

10

Sarah

23 Sept 2024

·

Stayed 4 nights

We were in town from California for the Nascar Bristol race. This was a great place to stay, clean, great rooms and helpful and friendly staff. Not a far drive to the track.

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Dining

Breakfast is often praised as hot and satisfying with decent variety, and the Mon–Wed evening social with drinks is a plus. Multiple reviews report inconsistencies such as early cutoff times, items running out or being late, and thin staffing.

Related guest reviews

8

MILA

19 Jul 2023

·

Stayed 1 night

Staybridge is our usual place to stay along our travel route to Georgia. We rented a larger suite on this recent visit. There were 2 adults, 3 children and 2 dogs. The beds were clean and comfortable. We used the pool and enjoyed grilling dinner. Breakfast was adequate (poorly staffed);. However, there was plenty of hot coffee. This is a nice property - Family Friendly

10

Michael

17 May 2025

·

Stayed 8 nights

The breakfast bar was over the top! Anything you would want was on there! The coffee was excellent. Staff helpful and always welcoming and friendly! Had an excellent stay! Thank-you!

8

chris

2 Aug 2024

·

Stayed 7 nights

Room was gresy and stafg was nice. The only complaint i have is breakfast was lat most of the 7 dauz we were here. One day i went down 1.5hrs after it was supposed to start and ths only things out was fruit and oatmeal , without utensils to get them. We would definitely stsy here agsin though.

10

Roy

11 Aug 2024

·

Stayed 3 nights

Great breakfast buffet

8

Tamra

21 Apr 2025

·

Stayed 7 nights

It was great having a full sized fridge, cooktop and microwave. They even had a light meal on Mon-Wed evenings ! Was a little hard getting extra towels for our one week stay.

8

Alexander

1 Jan 2023

·

Stayed 19,357 nights

Everything was clean and beds were soft. The breakfast, however, left a lot to be desired for. Other than that, we had a great stay!

10

Carol

27 Jul 2025

·

Stayed 3 nights

The rooms were wonderful lot of space very nice Front desk was nice and very helpful Breakfast was hot and good

8

Damian

12 Aug 2023

·

Stayed 7 nights

Excellent hotel and excellent service. Room was comfortable and spaced well. We would use Staybridge again and would recommend it to others. Only thing I wish is they would have the appetizer/drink deals more than just Monday - Wednesday as I happened to have to leave for a few days due to a work issue and it happened to be mon-Wed. My wife and kids did get to enjoy it though. Overall very good experience!

6

robbie

27 Aug 2024

·

Stayed 2 nights

The hotel and room were nice but do not stay in a room that backs up the elevator, very noisy, not good sleep. Breakfast was so-so and ends early no excpeptions so make sure you up and down before 9 AM to have breakfast if you want it - no sleeping in. There is a little happy hour which was nice.

2

Christina

18 Feb 2024

·

Stayed 1 night

I travel for job so I spend a lot of time in Holiday inns and Staybridges. So I planned a romantic get away for the night. The hotel was a complete let down.First we checked in at 3 was told come back at 4 room not clean. Go to our room and still not clean. 5:00 finally go to our room. Learn our fridge is missing the components to make ice we are told no ice machines and nothing they can do about it. Get up this morning head down to breakfast (9am) breakfast they say is until 10:30. All the paperplates are gone, they are out of juice, and the hot food displays are empty except the eggs. I am very disappointed in a place ran by Holiday Inn. I have had better service at Days Inn. I asked for a receipt and I got someone else's bill. Angela Garber as the manager you might want to talk with your staff

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Month	Average price
January	US$150
February	US$119
March	US$145
April	US$177
May	US$159
June	US$178
July	US$160
August	US$201
September	US$219
October	US$208
November	US$174
December	US$151

Su	Mo	Tu	We	Th	Fr	Sa
				1 $227	2 $301	3 $287
4 $185	5 $159	6 $162	7 $146	8 $171	9 $275	10 $292
11 $159	12 $146	13 $158	14 $150	15 $205	16 $246	17 $297
18 $164	19 $214	20 $185	21 $189	22 $171	23 $172	24 $217
25 $154	26 $146	27 $167	28 $166	29 $159	30 $150	31 $159

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $208	17 $388	18	19
20 $202	21 $195	22 $164	23 $159	24 $202	25 $194	26 $185
27 $194	28 $154	29 $154	30 $167

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed, Kitchen

Studio Suite, Kitchen

Suite, 2 Bedrooms, Accessible, Kitchen (Accessible Tub)

Suite, 1 Bedroom, Kitchen

Studio Suite, 1 King Bed, Accessible, Kitchen (Communication)

Suite, 1 Bedroom, Accessible, Kitchen (Accessible Tub)

Studio Suite, 1 King Bed, Accessible, Kitchen (Accessible Tub)

Suite, 1 Bedroom, Accessible, Kitchen (Communication)

Suite, 2 Bedrooms, Accessible, Kitchen (Communication)

Suite, 2 Bedrooms, Kitchen

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Staybridge Suites - Johnson City by IHG

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Prices for upcoming dates