Holiday Inn Express & Suites - Boston South - Randolph by IHG

Smoke detector was like a strobe light in room until I reset it. Staff refused to help them threatened me with a fine when I did it myself. Breakfast was late, and staff complained when I knocked on door to open. Very rude. Quality of food was sub par

The staff were great and the hotel was well kept. I enjoyed my stay and may go back for one of my business trips

Everything is more than Good

The lobby, hallways, parking and all areas we were in were clean and well maintained. The room was clean and updated. The couch was uncomfortable, exactly as every other couch in every comparable hotel. However, the beds were probably the best we’ve ever encountered. Soft and comfortable with plenty of pillows and linens. It was actually too high for me personally, only due to my stature, but once I got in it I was snug as a bug. The breakfast on both mornings we stayed was well supplied and filling. Plenty of coffee, tea and juice beverages and hot egg and meat meal options including pastries, breads, cereals, fruit and yogurts. A large selection of condiments and extras, I can’t imagine anyone would leave hungry. Any staff we interacted with was polite, friendly and professional. One thing that really stood out to me, there was plenty of staff coming in during the morning. This is reassuring to see and corresponds with the cleanliness of the property. I cannot rate the wifi or pool area as we did not use either. We are already planning a summer visit to the Boston area and will definitely be staying here.

The room was fine. The hotel was fine. The staff was fine. However, they have a long term guest who I was next to who are a nightmare. They were screaming at and abusing their children at all hours of the night. Management apparently knows about this, because they typically don't put guests in adjoining rooms because they have had numerous complaints. I ultimately had to get the front desk to call the police.