Name: The Ritz-Carlton, Portland
Address: 900 SW Washington Street, Portland, Oregon, United States of America, Portland, Multnomah County, US
Price range: $449–$602 per night
Rating: 9.57

What guests think

Reviews of The Ritz-Carlton, Portland highlight standout amenities—especially the spa, pool, and well-equipped gym—alongside modern, spacious rooms with impressive views, while many guests praise the friendly, professional staff and the convenient downtown location.

Several reviewers, however, report service inconsistencies such as billing errors, housekeeping misses, limited concierge presence, and occasional lapses like late room cleaning, denied early luggage hold, or poor turn-down details. Cleanliness feedback ranges from 'spotless' to reports of dust or areas needing better upkeep. Dining earns praise for the Bellpine tasting menu and views, though some find room service underwhelming and menus limited, with occasional quibbles like bottled juice. Overall, expect upscale facilities and warm hospitality in a central setting, with a few kinks still being refined.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Spa, pool (including an infinity pool) and a well-equipped gym are frequently praised for quality and city views.

Related guest reviews

10

Forrest

Oct 15, 2025

·

Stayed 1 night

This hotel is truly incredible. The spa and the pool was the highlight of my trip. The staff in the spa were so welcoming and friendly and Patrick was amazing! I had dinner at the Bellpine on the top floor and it was delicious. I recommend doing to the 7 course dinner it was so much fun trying new and different dishes. Overall will be back!

10

Ki

Oct 21, 2024

·

Stayed 2 nights

Amazing experience! Will come back again! Infinity pool was amazing!

8

RAMAKRISHNA

Sep 30, 2025

·

Stayed 2 nights

Spa was very average Steam room was closed for maintenance and I thought it was not good value for

10

Louis

May 25, 2025

·

Stayed 2 nights

Room was spectacular and finally a gym that that is appropriately equipped. Ellipticall, treadmills more than one bench for weights. Best steak I ever had served at the Ritz’ restaurant

10

Maria

Dec 4, 2023

·

Stayed 1 night

Fantastic hotel. Beautiful pool. Great down town location for wondering around or going to events at any of the theaters or concert halls around.

10

Monica

Aug 15, 2024

·

Stayed 1 night

Great stay and great amenities. We loved the gym and pool.

10

Luka

Dec 1, 2024

·

Stayed 1 night

Everything from A-Z was elite. The room, view, service, amenities (the gym and spa are excellent), the food, and the location. If you’re in Portland and want a special experience, go to the Ritz Carlton

10

Leslie

Nov 12, 2024

·

Stayed 3 nights

This is a great addition to downtown. Beautiful lobby area, nice gym and great pool. Friendly, helpful staff.

6

Alison

Sep 22, 2025

·

Stayed 2 nights

Expectations for The Ritz are high and there are some opportunities for refinement at this property. The property is lovely and well located and we had a very nice room and also a great spa experience but it still seemed to be working kinks out which was disappointing. Just a few tweaks would be helpful: 1) No greeters or concierge staff available during our stay; 2) Despite having do not disturb light on room received turn down service and then turn down service was not great - no additional water provided, no new towels; we had three people in the room - all on the reservation and still only two water glasses, two waters - just some of the details were missed; 3) Pool area not well cleaned and no available plastic water cups for use with water dispenser; 4) Would benefit from a little more diversity on the restaurant menu/opening the lobby bar area earlier for small plates/healthier lunch options. Again, love The Ritz but have very high expectations for service and amenities which unfortunately need a little work at this property.

10

Erica

Aug 1, 2024

·

Stayed 2 nights

Impeccable cleanliness, fabulous view, huge gym, stunning pool, nice rooms. Exactly what you expect from Ritz brand. The valet guys were super friendly and helpful. Other staff seemed a little too reserved for my taste. Overall, perfect stay and I would not hesitate to stay there again.

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Cleanliness

Many guests describe the property as very clean or spotless, but several report lapses such as dusty rooms, missed or late housekeeping, and occasional areas needing better upkeep.

Related guest reviews

10

Psalmbrea

Jan 28, 2025

·

Stayed 1 night

Cleanest and friendliest place to stay. Worth every dollar.

10

Jessie

Feb 27, 2024

·

Stayed 1 night

The entire stay was 10/10. The room was beautiful with a wonderful view. I rated 4/5 for cleanliness because the entry floors were not clean as well as the bathroom floor near the toilet, however, the staff made it right for me and was very nice about it. This hotel is stunning and you feel like royalty the moment you arrive, you pay for it, but at least the feeling is there.

8

Mark E

Jun 26, 2024

·

Stayed 2 nights

Great staff; especially the parking and valet. Breakfast was lovely and had a great view. Our only dissatisfaction was coming back to the hotel after being gone 12 hours and our room was not made up. The front desk immediately remedied that and even gave me a glass of wine while I waited for the room. Bed and bedding were sublime.

10

Leslie

Jun 11, 2024

·

Stayed 3 nights

Great Ritz stay. Champagne and sparkling waters provided for my birthday. The only thing negative was a very late in the day cleaning of my room and my friend's room next to me.

2

Angelica

Aug 22, 2025

·

Stayed 1 night

Unfortunately, I had a horrible experience. The room was full of dust everywhere. In addition, the air conditioning didn't work. It was a very expensive hotel and the rooms were not clean at all. They also charged me double for the room.

10

Nadezhda

Feb 12, 2025

·

Stayed 1 night

Beautiful property with exceptional service! Everything is clean and new!

10

Lyudmila

May 18, 2024

·

Stayed 1 night

Wonderful hotel!!! Very clean and fancy! Will definitely stay there again

6

Alison

Sep 22, 2025

·

Stayed 2 nights

Expectations for The Ritz are high and there are some opportunities for refinement at this property. The property is lovely and well located and we had a very nice room and also a great spa experience but it still seemed to be working kinks out which was disappointing. Just a few tweaks would be helpful: 1) No greeters or concierge staff available during our stay; 2) Despite having do not disturb light on room received turn down service and then turn down service was not great - no additional water provided, no new towels; we had three people in the room - all on the reservation and still only two water glasses, two waters - just some of the details were missed; 3) Pool area not well cleaned and no available plastic water cups for use with water dispenser; 4) Would benefit from a little more diversity on the restaurant menu/opening the lobby bar area earlier for small plates/healthier lunch options. Again, love The Ritz but have very high expectations for service and amenities which unfortunately need a little work at this property.

10

Erica

Aug 1, 2024

·

Stayed 2 nights

Impeccable cleanliness, fabulous view, huge gym, stunning pool, nice rooms. Exactly what you expect from Ritz brand. The valet guys were super friendly and helpful. Other staff seemed a little too reserved for my taste. Overall, perfect stay and I would not hesitate to stay there again.

10

Mary

Jul 1, 2024

·

Stayed 3 nights

The Ritz is an amazing hotel. I just rated the surroundings low because it’s not in the most beautiful part of town and near the homeless encampments, but I wouldn’t let that deter staying there. Like a lot of places it’s hard to find employees. Everything was lovely. It’s just that they didn’t have a cleaner on one of the days.

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Rooms

Rooms are modern, spacious, quiet, and comfortable, with excellent views and helpful features like dark shades and tubs.

Related guest reviews

10

Michelle

Sep 9, 2024

·

Stayed 1 night

Amazing rooms with great amenities and tons of space. Beautiful bathroom with tub. Quiet and dark for a good night’s sleep.

10

Philip

Dec 16, 2024

·

Stayed 1 night

Great rooms, new and clean. Nice area to pull into to drop off bags. Room service on the other hand was terrible. The food was terribly cooked and unimpressive for a 5 star hotel. The service aspect of it was great though. Too many great restaurants in Portland to bother with the in room dining.

10

Jessie

Feb 27, 2024

·

Stayed 1 night

The entire stay was 10/10. The room was beautiful with a wonderful view. I rated 4/5 for cleanliness because the entry floors were not clean as well as the bathroom floor near the toilet, however, the staff made it right for me and was very nice about it. This hotel is stunning and you feel like royalty the moment you arrive, you pay for it, but at least the feeling is there.

10

judy

Sep 26, 2024

·

Stayed 1 night

Beautiful new Ritz property with amazing sky like views. Staff / team were phenomenal. Highly recommend.

10

Dean

Jun 19, 2024

·

Stayed 1 night

Room was spacious, nicely appointed, clean and quiet. Bed very comfortable and warm. Shades were dark for late risers. Lots of closets and luxurious robes.

10

Louis

May 25, 2025

·

Stayed 2 nights

Room was spectacular and finally a gym that that is appropriately equipped. Ellipticall, treadmills more than one bench for weights. Best steak I ever had served at the Ritz’ restaurant

10

Grace

Oct 19, 2025

·

Stayed 1 night

Super relaxing and spacious room. Staff were extremely friendly and courteous.

10

Corey

Oct 18, 2024

·

Stayed 1 night

Great interior design and view

10

Amelia

Oct 1, 2024

·

Stayed 6 nights

Great hospitality, upgraded us to a lovely suite and we had a great experience!

10

Daniel H

Dec 23, 2023

·

Stayed 1 night

Wonderful Christmas couples trip. Great location, great rooms, friendly staff; just what you’d expect.

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Service

Staff are widely praised as friendly, professional, and accommodating. However, recurring issues include billing errors, inconsistent follow-through, limited concierge presence at times, early check-in or luggage-hold refusals, and occasional turn-down or room-service execution gaps.

Related guest reviews

10

Ella

Aug 6, 2025

·

Stayed 6 nights

Exceptionally helpful, friendly staff. Our stay could not have been better!

10

McKenzie

Dec 8, 2024

·

Stayed 1 night

Outstanding hospitality team

10

Madison

Apr 20, 2025

·

Stayed 1 night

The team at this hotel went above and beyond! We celebrated our daughter’s birthday here, and it turned out to be one of the most memorable family experiences we’ve ever had. I can’t recommend this beautiful hotel enough—everything from the service to the atmosphere was incredible.

6

Craig and Ross

May 24, 2025

·

Stayed 1 night

Errors made, charged for room when it had been pre-paid, advised and was told had been rectified, though transpired that had not and no follow up to request to send through correct folio. Guest services room service request had to be followed up when not actioned. Other guest was not added to the booking on check in meaning that only one robe in the room.

10

Kim

Jun 28, 2025

·

Stayed 4 nights

The service was outstanding! I would come back just for the amazing staff, who were friendly and very helpful. They suggested the best restaurant recommendation of our trip. The upstairs pool and spa were also a relaxing highlight. We enjoyed the central location, hotel restaurant, and lobby bar. Truly a luxurious and restful retreat.

4

John

Sep 2, 2024

·

Stayed 2 nights

I had a disappointing experience during my recent stay. I was charged for a no-show for one night, despite having checked in. The front desk staff printed a receipt with the charge but did not provide any explanation regarding it. I didn't check at that time, only to be found out about this charge later when I came back home. When I called to address the issue and requested the charge be removed, I was promised a confirmation that never arrived. As a result, I had to dispute the charge through my credit card company. This experience reflects poorly on their customer service, and I hope they can improve their communication and resolution processes in the future.

6

Iryna

Jun 9, 2024

·

Stayed 1 night

recently had a very disappointing experience at this hotel. I had arranged accommodation for a high-profile guest and requested a slightly earlier check-in. Despite speaking with both the front desk and the manager, I was met with unfriendliness and unhelpfulness. Requesting an early check-in by just an hour and 30 minutes should not be unreasonable, yet my guest was turned away upon arrival. This level of service is far below what I expected, and I am truly dissatisfied. In the future, I will seek a different hotel that understands and provides luxury service.

8

Alex

Sep 24, 2024

·

Stayed 1 night

A beautiful property with lovely rooms and a great pool and jacuzzi with city views. Service slip-ups still prevent it from giving the impression of a true five star hotel. The most notable came the morning we were checking out: I wanted to sleep in and my boyfriend wanted to visit the city early in the morning, and he wouldn’t be back by check out time. He went to drop off his bags with the bell desk first so that I wouldn’t have to take them down when I checked out. Bizarrely, they told him they couldn’t hold his bags until checkout, either because of policy or because the bellman wasn’t on duty yet. That’s an excuse that works fine at a four star hotel; but at a five star property, the staff would be more embarrassed at the thought of a guest having to trundle back upstairs with their bags after being turned away at the front desk. He also noted they didn’t seem sure he was a guest at first: indeed, none of the staff we interacted with after check-in addressed us by name or recognized us. Again, fine for a four star hotel, but illustrates what is lacking here in Portland’s first attempt at a five star property.

6

Alison

Sep 22, 2025

·

Stayed 2 nights

Expectations for The Ritz are high and there are some opportunities for refinement at this property. The property is lovely and well located and we had a very nice room and also a great spa experience but it still seemed to be working kinks out which was disappointing. Just a few tweaks would be helpful: 1) No greeters or concierge staff available during our stay; 2) Despite having do not disturb light on room received turn down service and then turn down service was not great - no additional water provided, no new towels; we had three people in the room - all on the reservation and still only two water glasses, two waters - just some of the details were missed; 3) Pool area not well cleaned and no available plastic water cups for use with water dispenser; 4) Would benefit from a little more diversity on the restaurant menu/opening the lobby bar area earlier for small plates/healthier lunch options. Again, love The Ritz but have very high expectations for service and amenities which unfortunately need a little work at this property.

10

Jason

May 9, 2025

·

Stayed 1 night

Fantastic staff! Everyone was very helpful and kind! Spa is a must do. Will definitely be back

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Location

Downtown setting is convenient for walking to restaurants, coffee, Powell’s, theaters, and events. Some note visible homelessness and that the immediate area is not the most attractive.

Related guest reviews

10

bruce

Jul 26, 2024

·

Stayed 1 night

One of the best experience we had in Portland. Very professional and nice staff. The pool is Out of this World beautiful with an amazing view and so clean. Their Fitness center has an incredible view as well at the 19th floor. We had a very diner/snack at their cafe, and the breakfast was delicious. Walking distance to the iconic Powel's city of book store (a must see). A little pricey but worth it!

8

Tricia

Jun 23, 2025

·

Stayed 3 nights

Beautiful property. No cafe or light dining inside, but there is a coffee shop just a half block away. Entry staff remembers your name, and you may just remember theirs too because of this.

10

Maria

Dec 4, 2023

·

Stayed 1 night

Fantastic hotel. Beautiful pool. Great down town location for wondering around or going to events at any of the theaters or concert halls around.

10

Kim

Jun 28, 2025

·

Stayed 4 nights

The service was outstanding! I would come back just for the amazing staff, who were friendly and very helpful. They suggested the best restaurant recommendation of our trip. The upstairs pool and spa were also a relaxing highlight. We enjoyed the central location, hotel restaurant, and lobby bar. Truly a luxurious and restful retreat.

10

Elizabeth

Aug 11, 2025

·

Stayed 4 nights

Hotel is near different dining options.

10

Sydel

Sep 12, 2025

·

Stayed 1 night

Great location with lots of local spots for coffee, food, and ice cream.

10

BELAL

Jun 25, 2024

·

Stayed 1 night

This property is brand new and definitely one of the best Ritz properties I’ve stayed at. The amenities were top notch. Service unsurpassed. Room quality was 5 star. It’s close to a lot of option in downtown Portland. The views from the top floors and the dining rooms were fantastic. Overall we had a fantastic time staying there and would always come back. Thanks team Ritz.

10

Tamra

Aug 1, 2025

·

Stayed 3 nights

Amazing service! Lots of homeless… the only issue

10

Daniel H

Dec 23, 2023

·

Stayed 1 night

Wonderful Christmas couples trip. Great location, great rooms, friendly staff; just what you’d expect.

10

Mary

Jul 1, 2024

·

Stayed 3 nights

The Ritz is an amazing hotel. I just rated the surroundings low because it’s not in the most beautiful part of town and near the homeless encampments, but I wouldn’t let that deter staying there. Like a lot of places it’s hard to find employees. Everything was lovely. It’s just that they didn’t have a cleaner on one of the days.

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Dining

Many enjoy on-site dining for quality and views—especially Bellpine’s tasting menu and breakfast. Others find menus limited or room service underwhelming, with occasional quibbles like bottled juice.

Related guest reviews

10

bruce

Jul 26, 2024

·

Stayed 1 night

One of the best experience we had in Portland. Very professional and nice staff. The pool is Out of this World beautiful with an amazing view and so clean. Their Fitness center has an incredible view as well at the 19th floor. We had a very diner/snack at their cafe, and the breakfast was delicious. Walking distance to the iconic Powel's city of book store (a must see). A little pricey but worth it!

10

Philip

Dec 16, 2024

·

Stayed 1 night

Great rooms, new and clean. Nice area to pull into to drop off bags. Room service on the other hand was terrible. The food was terribly cooked and unimpressive for a 5 star hotel. The service aspect of it was great though. Too many great restaurants in Portland to bother with the in room dining.

6

Juan

Aug 25, 2024

·

Stayed 1 night

In General good. The restaurant at the rooftop is beautiful… A great Service by our Waiter with an outstanding personality. However, the quality of the menu can always improve.

10

Forrest

Oct 15, 2025

·

Stayed 1 night

This hotel is truly incredible. The spa and the pool was the highlight of my trip. The staff in the spa were so welcoming and friendly and Patrick was amazing! I had dinner at the Bellpine on the top floor and it was delicious. I recommend doing to the 7 course dinner it was so much fun trying new and different dishes. Overall will be back!

10

Louis

May 25, 2025

·

Stayed 2 nights

Room was spectacular and finally a gym that that is appropriately equipped. Ellipticall, treadmills more than one bench for weights. Best steak I ever had served at the Ritz’ restaurant

10

Kim

Jun 28, 2025

·

Stayed 4 nights

The service was outstanding! I would come back just for the amazing staff, who were friendly and very helpful. They suggested the best restaurant recommendation of our trip. The upstairs pool and spa were also a relaxing highlight. We enjoyed the central location, hotel restaurant, and lobby bar. Truly a luxurious and restful retreat.

10

Amanda

Jul 6, 2024

·

Stayed 2 nights

My only bit of feedback is on the juice at breakfast. Would have been better to get fresh pressed juice instead of bottled. Otherwise everything was lovely.

10

Wilma

Jun 19, 2025

·

Stayed 3 nights

Great atmosphere, friendly staff, good food, and wonderful amenities.

10

Jim

Aug 20, 2024

·

Stayed 1 night

Restaurant menus not the best

6

Alison

Sep 22, 2025

·

Stayed 2 nights

Expectations for The Ritz are high and there are some opportunities for refinement at this property. The property is lovely and well located and we had a very nice room and also a great spa experience but it still seemed to be working kinks out which was disappointing. Just a few tweaks would be helpful: 1) No greeters or concierge staff available during our stay; 2) Despite having do not disturb light on room received turn down service and then turn down service was not great - no additional water provided, no new towels; we had three people in the room - all on the reservation and still only two water glasses, two waters - just some of the details were missed; 3) Pool area not well cleaned and no available plastic water cups for use with water dispenser; 4) Would benefit from a little more diversity on the restaurant menu/opening the lobby bar area earlier for small plates/healthier lunch options. Again, love The Ritz but have very high expectations for service and amenities which unfortunately need a little work at this property.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$422
February	$418
March	$429
April	$430
May	$404
June	$432
July	$488
August	$476
September	$453
October	$449
November	$452
December	$417

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $465	15 $459	16 $458	17 $508	18 $602	19 $511
20 $461	21 $452	22 $596	23 $464	24 $463	25 $464	26 $464
27 $452	28 $464	29 $449	30 $464

Su	Mo	Tu	We	Th	Fr	Sa
				1 $449	2 $463	3 $468
4 $464	5 $464	6 $463	7 $463	8 $464	9 $463	10 $468
11 $463	12 $464	13 $463	14 $464	15 $464	16 $464	17 $468
18 $464	19 $463	20 $464	21 $464	22 $459	23 $468	24 $464
25 $463	26 $466	27 $463	28 $467	29 $463	30 $463	31 $459

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Grand Room, 2 Queen Beds

Executive Suite, 1 Bedroom (Hearing Accessible)

Club Suite, 1 Double Bed (2 Bedroom Fauna Suite)

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed (Hearing Accessible)

Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Executive Suite, 1 Bedroom (Mobility Accessible, Tub)

Grand Room, 1 King Bed

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Deluxe Room, 2 Queen Beds (Hearing Accessible)

Club Suite, 1 Double Bed (2 Bedroom Flora Suite)

Executive Single Room, 1 Bedroom (Hearing Accessible)

Club Suite, 1 Bedroom (Fauna Suite)

Deluxe Room, 1 King Bed (Club )

Club Suite, 2 Bedrooms (Ritz Carlton Suite)

Executive Single Room, 1 Bedroom

Executive Suite, 1 Bedroom (Club )

Club Suite, 1 Bedroom (Flora Suite)

Deluxe Room, 1 King Bed (Mobility Accessible, Tub)

Guest reviews

Exceptional

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Ritz-Carlton, Portland

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Prices for upcoming dates