Is parking available at the property?

Self parking is available on-site for a fee of MXN 100 per day. Limited parking is provided, and a reservation is not required.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair-accessible facilities, including step-free entrances and accessible parking. However, specific amenities may vary.

What is the location of the property in relation to key landmarks?

The hotel is located in Tijuana, connected to a shopping center, just 0.1 km from Alameda Otay, 0.2 km from Caliente Casino, and approximately 6 km from Tijuana International Airport (TIJ).

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although the specific age limit is not provided.

One Tijuana Otay Hotel in Tijuana

Average nightly price at One Tijuana Otay by month, last 12 months (USD)
Month	Average price
January	US$89
February	US$92
March	US$93
April	US$89
May	US$91
June	US$90
July	US$93
August	US$96
September	US$95
October	US$94
November	US$90
December	US$85

What guests think

At One Tijuana Otay, travellers praise the convenient location inside Alameda Otay Plaza near the US Consulate and airport, friendly staff, and included breakfast, while noting small, basic rooms, variable cleanliness, paid parking, and significant nighttime noise from nearby bars.

Thin walls and minimal in-room amenities like no hair dryer or iron, plus occasional AC or hot-water issues, affect comfort for some guests. Breakfast quality ranges from very good to basic, with occasional reports of slow replenishment. Expect a practical, well-located stay best for short visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is in the mall lot with an extra fee, spaces can be limited and sometimes a walk from the entrance. The hotel does not offer a shuttle.

Related guest reviews

10

Francisco J

1 Jul 2025

·

Stayed 1 night

Todo excelente. La ubicación es ideal con muchas cosas a la mano para entretenerse y disfrutar… el único punto negativo es q decidí hacer esta reserva por la cercanía con el aeropuerto y NO cuentan con servicio de transporte.. lo cual era el punto de hospedarme aquí…

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10

eduardo

1 Oct 2025

·

Stayed 1 night

Muy bueno solo que se tienw que pagar estacionamiento en la plaza

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6

enrique

26 May 2024

·

Stayed 1 night

Nice restaurants and stores next to hotel, you have to park on shopping centers parking lot and it is pretty busy so you have to walk with your luggage to check in and out from whatever you find a spot

10

David

17 Aug 2025

·

Stayed 1 night

Bien ubicada, cerca del aeropuerto de TJ. Un poco difícil encontrar lugar de estacionamiento a cierta hora ya que se comparte con el centro comercial y tiene un costo extra, bastante económico, $100 MXN por 24 hrs. Muchas opciones para comer y hacer compras.

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2

Paulo

19 Nov 2025

·

Stayed 1 night

I arrived around 1:45pm and they told me to comeback at 3:00pm to check in, when I came back at 2:50pm there was a line of people trying to check in. It took us almost an hour to get to our SMALLEST room I ever seen, then I called the receptionist to ask for a hair dryer and they said they would bring it and no one came they also charge us for parking. I WOULD NEVER STAY AT THIS HOTEL AGAIN.

10

LUIS

21 Apr 2025

·

Stayed 1 night

A pesar de estar en la plaza, el hotel solo cuenta con 5 cajones de estacionamiento propio, esto es un problema ya que al estacionarse lejos del hotel se tiene que ir cargado maletas y esto se complica cuando son varias o están pesadas

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10

Elfego

23 Feb 2025

·

Stayed 1 night

Everything irts 5 start for me except that we have to pay for the parking.

8

MIGUEL

30 Oct 2024

·

Stayed 1 night

Vary hard to find parking for the car and room too small

8

Noé

21 May 2025

·

Stayed 2 nights

El hotel esta cómodo, solo que ya no me gustó es que en anteriores ocaciones el estacionamiento era gratis, pero ahora ya tiene un costo extra.

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8

Gabby

3 Aug 2024

·

Stayed 1 night

It was very good, except if you're a light sleeper don't stay here! The place across the street is super loud with people singing karaoke! The rooms are small and the walls paper thin so you hear everything going on and they do have a washer and dryer which is amazing but there's only one for the entire 6 floors!! Not cool! We would stay there again though because the area is super safe and nice, everything you need is there and more, it's fun and pretty. Staff is friendly and the free breakfast is amazing!! Overall 4 stars!

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Cleanliness

Cleanliness feedback is mixed: while many found rooms clean, others reported dirty floors or bathrooms, stained or worn linens, bad odors, and some maintenance lapses.

Related guest reviews

4

Adan

18 Jan 2026

·

Stayed 2 nights

Staff was okay, room was dirty, no soap, no shampoo or body wash

4

Jaime

17 Jun 2024

·

Stayed 1 night

Hotel room needs cleaning. The room's floor needed mopping. Hand sink was dirty with yellow stains. In the shower floor, human hairs were found. No shampoo or body soap in Shower. No hair dryer. LOUD MUSIC ALL NIGHT

6

Marco A

24 Oct 2025

·

Stayed 1 night

Lobby desorganizado. Limpieza de habitación inadecuada (piso sucio). Calidad insatisfactoria.

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6

HIDALGO

20 Nov 2025

·

Stayed 1 night

The room was clean, small, basic. The rug in the hallways was dirty and loose. The worst part were the towels that were terribly weared, in poor shape and rough. The shower mat was stained.

10

Roselia

11 Jun 2025

·

Stayed 1 night

Me dieron la habitación 610 y en la madrugada sentí picazón en los pies y los garzos. Al despertar por la incomodidad que sentía pude ver un tipo de insectos que brincaban en la cama. Pedí a recepción el cambio de habitación inmediata. Pero ya me habían picado en las piernas y los brazos.

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10

Gerbacio

29 Nov 2025

·

Stayed 1 night

The rooms are very clean , staff is friendly,

10

Valeria

15 Oct 2025

·

Stayed 1 night

Clean room nice environment

2

Ariana

2 Sept 2025

·

Stayed 2 nights

The restroom was very filthy. To the point where we didn’t even shower because it looks gross. The beds were dirty and had to have them come switch the blankets. The location is very convenient because it’s walking distance to the plaza but unfortunately the hotel needs to work on cleanliness.

2

Nataly

24 Nov 2024

·

Stayed 2 nights

Room was horrible smelt bad and hair in the shower

8

Hiram

13 Jun 2025

·

Stayed 4 nights

El piso estaba muy sucio en la habitación y la zona de desayuno falta atención durante el horario, fuera de eso bien

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Rooms

Rooms are compact with thin walls; some guests noted AC or hot-water issues. Amenities are basic, and items like a hair dryer or iron are often unavailable.

Related guest reviews

6

Frida Janese

8 Sept 2025

·

Stayed 2 nights

Está limpio, aunque la habitación tenía un aroma raro… No a limpio, los jabones también no son de aroma agradable, las toallas son limpias aunque un poco percudidas. No cuenta con plancha ni secadora de cabello.

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6

Roberto

4 May 2024

·

Stayed 1 night

Las paredes son de cartón, hay bares afuera y se escucha la música bastante fuerte, si tienes sueño ligero no lo recomiendo, cumple para temas de trabajo 1 noche…

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6

Juan

17 Jan 2026

·

Stayed 1 night

Rooms to small and pricy

4

Claudia

10 Oct 2025

·

Stayed 1 night

Our room did not have hit water. We had to catch a flight at 7 am and had to shower at 430 am with cold water. Very disappointing.

8

Francisco Javier Michel

6 Oct 2025

·

Stayed 2 nights

Muy buen y práctico Hotel, muy cerca del aeropuerto. Habitación cómoda, ubicado dentro de la plaza comercial, con lo cual hay muchas opciones de comida y entretenimiento a la mano y con mucha seguridad. A mejorar: la ventana de la habitación no se puede abrir, y el área del servicio de comedor y de recepción es demasiado básica y poco agradable. Muy buena y accesible opción para una estancia práctica y cómoda.

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8

ANDRÉS

26 Nov 2025

·

Stayed 1 night

Todo muy bien, los cuartos no aíslan tanto el Sonido.

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6

Armando

17 Nov 2025

·

Stayed 2 nights

It’s comfortable, but the price felt high since the rooms are very small and they don’t include a refrigerator or microwave. The breakfasts, however, are very good.

6

Marie Josee

1 Apr 2025

·

Stayed 1 night

Like the proximity of the airport. Room is decent but there was no hot water in the shower and didn’t have any pressure. Pillows are very thin.

6

Diana

31 Mar 2025

·

Stayed 1 night

It's located in a good area many places to shop, dine, and have a good time. At first glance the room was clean however the sheets had some stains. The room didn't have a hair dryer nor a cloth iron.

10

SUHAIL

17 Aug 2025

·

Stayed 1 night

El unico detalle es que se escucha todo de una habitacion a otra

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Service

Service is frequently described as friendly and helpful, but check-in can be slow and some guests encountered rude or unresponsive front-desk staff.

Related guest reviews

10

Eliezer

29 Nov 2025

·

Stayed 1 night

Nice service

10

Maximo

12 Apr 2025

·

Stayed 1 night

La reservación muy sencillo de realizar, el Check in muy rápido, la atención del personal muy buena, sin dudar volvería

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10

Pedro

30 Sept 2024

·

Stayed 1 night

Staff was very friendly.

6

Araceli

27 Nov 2025

·

Stayed 1 night

Son muy lentos para asignar habitaciones, poco comunicativos y el cafe del desayuno malo, la plaza y alternativas de comer muy bien, habitaciones bien también

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8

Norma

26 Jan 2026

·

Stayed 1 night

Super convenient, easy check-in Breakfast was not all of that, but it was great to have something before everything else opened up Staff was amazing and kind, we do not encounter any issues at all The shopping center was great, we had so many options to eat and shop at a walking distance After needing to return to Tijuana, we absolutely came back for a second trip that lasted a week and we booked this hotel again

10

Olga Elisa

27 Feb 2026

·

Stayed 6 nights

Personal muy amable, muy buena ubicación

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4

Mariela

6 Feb 2026

·

Stayed 1 night

The hotel is relatively new but there is paint peeling off the fixtures in the restroom are missing. And the staff at check in were extremely rude. Horrible experience

2

Briseida

23 Nov 2025

·

Stayed 1 night

When I made the reservation, I wanted two bags when I came to check in the person in the front desk gave me one bedroom and they told me that that’s all they have and they were being so rude and unhelpful. I do not recommend this hotel and I will never come back again.

2

Paulo

19 Nov 2025

·

Stayed 1 night

I arrived around 1:45pm and they told me to comeback at 3:00pm to check in, when I came back at 2:50pm there was a line of people trying to check in. It took us almost an hour to get to our SMALLEST room I ever seen, then I called the receptionist to ask for a hair dryer and they said they would bring it and no one came they also charge us for parking. I WOULD NEVER STAY AT THIS HOTEL AGAIN.

4

Briseida

16 Jun 2025

·

Stayed 1 night

The staff was rude and they charged me extra fees which was so annoying

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Location

Inside Alameda Otay Plaza near the US Consulate and the airport, with abundant dining and shopping and a generally safe feel. Nighttime noise from bars or clubs is a recurring issue.

Related guest reviews

10

Jorge

27 Oct 2024

·

Stayed 1 night

Excellent location

8

Charity

16 Jul 2025

·

Stayed 1 night

I needed a quiet, safe place to spend the night before jumping on a plane back down to Puerto Vallarta, and this place hit the mark for price, cleanliness, and proximity to the airport. I appreciated that breakfast was included; that was really a nice touch.

8

Alejandro

7 Jun 2024

·

Stayed 1 night

Hotel básico y bien ubicado para el aeropuerto

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8

Elvia

2 Sept 2025

·

Stayed 2 nights

The hotel is situated right in the middle of a shopping center, featuring numerous restaurants, a movie theater, numerous stores, and a casino.

10

Bernardino

29 Jan 2026

·

Stayed 1 night

Excelente ubicación para ir caminando al Consulado. Zona limpia y segura

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8

Jose Rafael

14 Jun 2025

·

Stayed 2 nights

Buen hotel, sobre todo si vas con intención de tramitar visa o documentos en el consulado; queda bastante cerca. La zona está llena de muchos lugares agradables

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10

Nestor Sanchez

23 Mar 2025

·

Stayed 1 night

Excelente ubicación cerca del aeropuerto

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10

RAFAEL

9 Nov 2025

·

Stayed 1 night

Very close to the airport and friendly staff

10

Muthukumar

30 Jul 2024

·

Stayed 4 nights

Its a best place to stay in Tijuana, its on the mall and happening place. Only drawback between Thu to Sat, there is loud noise from the bar opposite to the hotel. Apart from the we enjoyed the stay, staffs are very friendly and breakfast was awesome. if youre coming for consular appointment I will highly recommend this place.

10

Evanni

5 Aug 2025

·

Stayed 1 night

Está ubicada dentro de la plaza Almeda Otay, excelente lugar con cuarto amplio, limpio y ascensor , desayuno incluido y bastantes activases por hacer en la plaza

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Dining

Breakfast is included and often good or varied, but others found it basic, with weak coffee, limited refills, or a need for more variety.

Related guest reviews

8

Charity

16 Jul 2025

·

Stayed 1 night

I needed a quiet, safe place to spend the night before jumping on a plane back down to Puerto Vallarta, and this place hit the mark for price, cleanliness, and proximity to the airport. I appreciated that breakfast was included; that was really a nice touch.

10

Julieta C.

24 May 2024

·

Stayed 1 night

Muy buena ubicación, habitaciones cómodas, el desayuno rico y muy completo, el personal atento y muy amable, ampliamente recomendable

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10

victor

1 Oct 2025

·

Stayed 1 night

Muy limpia tienen variedad en desayuno

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6

Araceli

27 Nov 2025

·

Stayed 1 night

Son muy lentos para asignar habitaciones, poco comunicativos y el cafe del desayuno malo, la plaza y alternativas de comer muy bien, habitaciones bien también

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2

ANGELICA

30 Sept 2025

·

Stayed 2 nights

El hotel parece que está hecho de cartón todo se siente y se escucha en tu habitación, escuchas a las demás habitaciones, cuando entran y salen de su habitación, cuando entran al baño, se siente cuando mueven la cama y la cabecera de la cama se movía cada que la cama de la otra habitación se movía, en verdad súper terrible experiencia, no pude descansar bien en mi estancia. El desayuno no fue nada increíble, la fruta toda pasada, frijoles quemado, huevos crudos. No regresaría

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10

Anain

30 Nov 2025

·

Stayed 1 night

The rooms were nice and the complimentary breakfast even better

6

Tania

2 Nov 2025

·

Stayed 2 nights

Slow Check-in, you have to pay for parking, breakfast is included but is really basic. Only drink provided is coffee. The rooms are too small for the price. There is no hand lotion, if you need the iron, you have to go to reception and leave your ID with them. No tissue.

8

JESSICA ZARAGOZA

28 Jul 2024

·

Stayed 1 night

Debería ser más variado el desayuno.

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10

Viviana

30 Oct 2025

·

Stayed 1 night

No alcanzamos desayuno, pues había un grupo de niños y todo su equipo y no daban Refill a los alimentos con tiempo el comedor sucio

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4

Maria Guadalupe

26 Oct 2024

·

Stayed 3 nights

Me enfermé con el desayuno

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $85	2 $82	3 $100	4 $92	5 $101	6 $95	7 $101
8 $84	9 $100	10 $113	11 $116	12 $117	13 $109	14 $105
15 $90	16 $102	17 $112	18 $116	19 $116	20 $107	21 $97
22 $94	23 $112	24 $112	25 $123	26 $119	27 $112	28 $111
29 $106	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
		1 $105	2 $105	3 $105	4 $100	5 $100
6 $100	7 $105	8 $105	9 $105	10 $105	11 $100	12 $100
13 $95	14 $100	15 $105	16 $105	17 $105	18 $100	19 $95
20 $95	21 $100	22 $100	23 $95	24 $95	25 $90	26 $89
27 $90	28 $90	29 $90	30 $90	31 $90

One Tijuana Otay

Prices for One Tijuana Otay

Monthly average prices

About this property

Location

Room options

Superior Room, 1 Queen Bed

Superior Room, 2 Twin Beds

Guest reviews of One Tijuana Otay

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about One Tijuana Otay

Prices for upcoming dates