Name: Sofitel Mexico City Reforma
Address: 297 Avenue Paseo De La Reforma, Colonia Cuauhtémoc, Mexico City, Mexico, Mexico City, MX
Price range: $409–$2,180 per night
Rating: 9.35

What guests think

Sofitel Mexico City Reforma earns strong praise for attentive, genuinely friendly service, striking city and Angel views, and a central Reforma location, with standout amenities like the rooftop bar, panoramic pool, and satisfying breakfast contributing to memorable stays.

Rooms are modern and comfortable, many with large tubs and expansive views. Common downsides include occasional billing or reservation issues, inconsistent service at the rooftop venue, some maintenance or noise concerns, and a few mixed experiences with the spa and dinner. Expect an upscale, view-forward stay with warm service in a convenient base.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Standout facilities include a panoramic indoor pool and a popular rooftop bar, plus a well-regarded spa and 24/7 gym. Some guests mention limited pool hours or temperature, minor maintenance issues, and inconsistent service at the rooftop venue.

Related guest reviews

10

Guadalupe

May 28, 2024

·

Stayed 2 nights

Overall a great experience! This was our 2nd stay & it did not disappoint. The staff & service were all 5 star. We were even given an upgrade to the view of the Angel of Independence. Staying here definitely was a great way to end our trip in the most relaxing way. Worth every penny! My only compliant would be that the pool titles around the edge of the pool were broken off & the buttons for the jets & water fountain didn't work - other than that the hotel is in great condition

8

Glenmda

Sep 24, 2023

·

Stayed 2 nights

Service at citizen rooftop bar was terrible and the food was not great either

10

kamal

Dec 30, 2024

·

Stayed 3 nights

The saltwater pool is awesome with great views. Gym is open 24/7.

10

Jamal

Apr 29, 2023

·

Stayed 4 nights

An amazing hotel with an amazing staff. It has everything you could want with gym, pool, multiple bars. I didn’t want to leave!

10

Simon

Aug 2, 2024

·

Stayed 3 nights

Sofitel was a great hotel - beautiful building, great views of the city and the spa and saltwater pool were great!

10

Jaclyn

Mar 9, 2024

·

Stayed 4 nights

Beautiful property in a great part of town. I would definitely stay here again. Throughout the property there are beautiful 360 degree views of Mexico City. I enjoyed the gym and sauna which are included for all hotel guests. I wish the pool hours were better - it opened rather late in the morning and closed an bit early, so it was hard to find time to enjoy. We paid to use the hot tub and steam room, which were nice but honestly I’ve used better spa amenities at other hotels. I’m not sure it was worth 35 dollars to spend a half hour in the hot tub/steam room. The hotel rooftop bar is lovely, and the cocktails and food were delicious. The staff is so friendly and accommodating. Really nice breakfast included. Lovely stay overall.

10

Randi

Jan 10, 2026

·

Stayed 4 nights

The staff is the best part of this hotel! Every single person we had contact with was very pleasant and helpful. The hotel itself is beautiful with a stunning bar on the 38th floor. The buffet breakfast is delicious and extensive. The rooms are large and have amazing bath tubs. Would definitely return to this centrally located hotel and recommend it to everyone.

10

Jill

Apr 28, 2024

·

Stayed 2 nights

The pool is completely amazing! Room with the angel of independence view was just fabulous. Rooftop bar has great drinks. Would definitely return and will check out Sofitel in other cities in the future!

10

CHERYL Diane

Apr 19, 2025

·

Stayed 5 nights

Had a great stay at this hotel. The facilities were wonderful, particularly the beautiful pool and rooftop bar. We very much enjoyed the excellent variety at the breakfast buffet. The serving staff there was great. Especially, Diana, Diego, Edgar and Jethro. The Concierge Diego and all the other Concierge staff gave superb recommendations and made us feel very welcome. Thanks to all for the 5-star stay!!

8

Carolina

Nov 30, 2025

·

Stayed 1 night

We loved the hotel and had a great stay, the staff was friendly and the food was great. Things they could work on: - the pool is COLD! not great for this time of year and not what we were expecting. - we were on the 25th floor and it was still very noisy. We didn’t get a great night sleep because of outside noise.

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Cleanliness

Generally described as very clean and well kept. A few reviews note lapses such as leftover debris, rough towels, dirty exterior windows, or aging/maintenance quirks.

Related guest reviews

10

George

Dec 4, 2024

·

Stayed 1 night

Beautiful Hotel, with an amazing rooftop bar, & pool. This hotel is only an 8 min walk to the best bar in the world, according to 50 Best Bars, Handshake Speakeasy. The breakfast that was included for free, had the best French Toast I ever had outside of the US. I had a beautiful room, with a view of the Angel of Mexico, but I felt was if the room with the view wasn’t worth it…. The windows of the hotel were so dirty, I couldn’t take a decent picture of the Angle or the city from my room. Save your money, book a room without the view, & just go up to the rooftop at sunset, for great photos, & decent drinks.

10

Milade

Jan 3, 2023

·

Stayed 3 nights

Great location, extremely friendly and helpful staff, good amenities. The rooms are beautiful and full of light. We had a slight issue with cleanliness/maintenance, were our toilet flush turned to this weird dark yellow/brown color, looking like the toilet was flushing sewage water. The food from the breakfast place on the 12th floor was meh and in room dining food was average at best. If you stay there, try the little taco place, Taqueria Gabriel, around the corner. The Ritz and the St. Regis are nicer/better maintained, but also at twice the price. The rest of the stay was great. My gf got food poisoning and the staff sent us a bouquet of flowers.

10

Fabiola

Sep 14, 2025

·

Stayed 1 night

Habitación limpia, muy agradable

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8

Arthur

Apr 9, 2025

·

Stayed 3 nights

Great breakfast selection at the club lounge. Very friendly and helpful staff, gave us good recommendations. Concierge helped with reservations at hard to book restaurants. Housekeeping and room condition were ok but could be better. Light switches in our room didn't fully work as expected. We found some debris from the previous guests in the room, and water was not consistently refilled.

10

VY

Aug 20, 2024

·

Stayed 4 nights

Great hotel over all in term of cleanliness, modern facility, service, staffs, breakfast, surroundings. Walkable to everywhere. I highly recommend it

10

Talin

Oct 17, 2024

·

Stayed 4 nights

This hotel exceeded our expectations in all areas. The rooms had the best layout compared to many other hotels I've stayed at around the world. Staff was attentive and always followed up with concerns. Room amenities were fantastic, extremely clean. Breakfast at Balta was full of choices and again with great service. Bajel was the best restaurant we dined at during our 5 day stay. We also dinned at the 2 star Michelin restaurant Pujol, but Bajel was with no question much better and deserves to get their star.

6

Alejandro

Dec 8, 2024

·

Stayed 1 night

Property seems old, not well maintained

10

Amanda

Apr 21, 2024

·

Stayed 3 nights

We received a warm welcome from the staff at Sofitel and we appreciated the recommendations from Gina at the front desk. The spacious and clean room was such a nice retreat to come back to after a long day of exploring. We can’t wait to come back!

10

Asia

Jun 11, 2025

·

Stayed 6 nights

The property was beautiful. The room was comfortable and clean. All of the staff were always pleasant and nice and took good care of my fiancé and I. Highly recommend.

10

Carlos Lira

Sep 26, 2023

·

Stayed 3 nights

Es una muy grata experiencia. Se me hizo raro la crítica constructiva es que las toallas estaban rasposas. Pienso que algo les falló en la lavandería. Pienso que una en mil. Excelente lugar.

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Rooms

Modern, comfortable rooms, many spacious with city or Angel views and some featuring large tubs. A few report outside noise at night, occasional maintenance or allocation issues, and less-than-ideal pillows or bedding.

Related guest reviews

10

Kimberly

Sep 14, 2025

·

Stayed 3 nights

Hotel was amazing. Staff was helpful and friendly, room was quite large, and I loved the amenities. The breakfast was lovely. The hotel truly feels like an oasis from the hustle and bustle from the city. I travel quite a bit and stay in a lot of hotels and this hotel is a great value at the price point. I do not think there are other hotels at this quality level at this price point in the area.

10

George

Dec 4, 2024

·

Stayed 1 night

Beautiful Hotel, with an amazing rooftop bar, & pool. This hotel is only an 8 min walk to the best bar in the world, according to 50 Best Bars, Handshake Speakeasy. The breakfast that was included for free, had the best French Toast I ever had outside of the US. I had a beautiful room, with a view of the Angel of Mexico, but I felt was if the room with the view wasn’t worth it…. The windows of the hotel were so dirty, I couldn’t take a decent picture of the Angle or the city from my room. Save your money, book a room without the view, & just go up to the rooftop at sunset, for great photos, & decent drinks.

8

Jennifer

May 31, 2025

·

Stayed 3 nights

Great rooftop restaurant for New Years Eve - just over the huge celebration. Room was really spacious with nice views of the city. Stayed on the club level and really enjoyed the club.

10

Brian

Sep 17, 2024

·

Stayed 3 nights

Impeccable service. Rooms are elegant/modern. Many gr views of the Peseo de Reforma. Excellent gym. Highly recommended.

8

FABIO

May 9, 2025

·

Stayed 2 nights

Podría tener mejor cama y mejor cojines por el nivel y costo del hotel

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4

Alberto

Dec 14, 2024

·

Stayed 1 night

The bathroom light of the room could not be turned off. The staff tried to fix it from midnight to 1:00 o’clock we could not sleep. The concierge Diego said that he would send an email offering an upgrade on our next stay, but he said we had to take his word for it….

10

Talin

Oct 17, 2024

·

Stayed 4 nights

This hotel exceeded our expectations in all areas. The rooms had the best layout compared to many other hotels I've stayed at around the world. Staff was attentive and always followed up with concerns. Room amenities were fantastic, extremely clean. Breakfast at Balta was full of choices and again with great service. Bajel was the best restaurant we dined at during our 5 day stay. We also dinned at the 2 star Michelin restaurant Pujol, but Bajel was with no question much better and deserves to get their star.

10

Anis

Feb 25, 2025

·

Stayed 6 nights

Beautiful suite

10

Randi

Jan 10, 2026

·

Stayed 4 nights

The staff is the best part of this hotel! Every single person we had contact with was very pleasant and helpful. The hotel itself is beautiful with a stunning bar on the 38th floor. The buffet breakfast is delicious and extensive. The rooms are large and have amazing bath tubs. Would definitely return to this centrally located hotel and recommend it to everyone.

8

Carolina

Nov 30, 2025

·

Stayed 1 night

We loved the hotel and had a great stay, the staff was friendly and the food was great. Things they could work on: - the pool is COLD! not great for this time of year and not what we were expecting. - we were on the 25th floor and it was still very noisy. We didn’t get a great night sleep because of outside noise.

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Service

Service is a major highlight, frequently praised as warm, attentive, and proactive across teams including concierge and lounge. A minority report billing or reservation errors, slow follow-through, or unhelpful interactions, and rooftop service can be inconsistent.

Related guest reviews

10

Francisco

Nov 5, 2025

·

Stayed 3 nights

Great property, fantastic service

8

Carlos

Feb 6, 2026

·

Stayed 5 nights

Todo excelente, excepto al final, cuando al realizar el check out, me cobraron 25,000 pesos. Pedí revisar el estado de cuenta y había varios consumos que no había realizado.

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10

Lori

Apr 2, 2023

·

Stayed 12 nights

Stayed for 12 nights. Booked a suite with Club Millesime access. We had a fabulous time. The hotel was indeed a five star property. Our suite was beautiful and well appointed, the staff was wonderful, attentive and so welcoming. I will say what made a great stay an amazing one was the staff of Club Millesime. The morning crew, Natalia, Laura, Luis and Citlali were just so attentive and helpful with advice on what to do around the city. The evening crew as well, Santiago, Sofia, Laura, and Maria. When they found out we were going to a Lucha Libre event they made a little booklet for us with the history of Mexican wrestling and the fight program for that evening. Wow! When they found out it was my birthday both the morning and evening crews went out of their way to celebrate with us. Who does that!? Truly first class service. I have to say this is one of the best experiences we have had. I highly recommend this hotel to anyone thinking of visiting Mexico City. The hotel beyond having such bespoke amenities is centrally located and very walkable to the park and surrounding restaurants. We will be staying here again on our next visit.

4

Enrique

Apr 10, 2024

·

Stayed 1 night

Bad service. Just to give 2 quick examples, When we arrived after check in time, only 2 of three rooms were ready...we were told the third room would be ready 2 hours later. Additionally, since we had early flights we requested early breakfast for 5am which they confirmed they could provide, it was 5.30 and we were still waiting for breakfast, when we called they sent up a very sorry version of breakfast of two slices of bread, cheese and ham that was pretty obvious was put together in haste. There are so many wonderful options for hotels in Mexico City, based on their service alone, I would note recommend this hotel.

10

Sean

May 23, 2025

·

Stayed 2 nights

Never experienced service to that high level before. The safety, comfort and knowledge the concierge has is unparalleled. Much Gratitude 🙏

6

Candelario

Sep 13, 2025

·

Stayed 4 nights

Definitely a beautiful property. The staff however aren’t as attentive as they should be to guests for it being considered a luxury hotel. We were only welcomed back about 2-3 times in the entire time we stayed there, half the time the staff was on their computer and wouldn’t even look up to greet people.

10

Rodolfo

Nov 11, 2025

·

Stayed 4 nights

Very convenient location. The views are amazing of the city and mountain range. Service was always top level and they made sure my stay was very comfortable and seamless.

10

Randi

Jan 10, 2026

·

Stayed 4 nights

The staff is the best part of this hotel! Every single person we had contact with was very pleasant and helpful. The hotel itself is beautiful with a stunning bar on the 38th floor. The buffet breakfast is delicious and extensive. The rooms are large and have amazing bath tubs. Would definitely return to this centrally located hotel and recommend it to everyone.

10

Vanessa

Jun 25, 2025

·

Stayed 2 nights

The service was the best

10

CHERYL Diane

Apr 19, 2025

·

Stayed 5 nights

Had a great stay at this hotel. The facilities were wonderful, particularly the beautiful pool and rooftop bar. We very much enjoyed the excellent variety at the breakfast buffet. The serving staff there was great. Especially, Diana, Diego, Edgar and Jethro. The Concierge Diego and all the other Concierge staff gave superb recommendations and made us feel very welcome. Thanks to all for the 5-star stay!!

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Location

Central Reforma location by the Angel, with easy walking or quick rides to restaurants, parks, and sights. A few note it's farther from Polanco/Roma shopping, and outside ride access can be restricted at the entrance.

Related guest reviews

8

touraj alex

Aug 12, 2025

·

Stayed 6 nights

I did not like the Property Transportation system. The Property is closed to outside transportation and Uber and taxi won't go in the property. You are obligated to get the hotel transportation which is 10 times more expensive than the other means

10

Carlos diaz de León

Mar 6, 2025

·

Stayed 1 night

Lujoso, bien. Ubicado, aislado. La mejor eleccion en el centro de la CDMX

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10

Sandra

Dec 27, 2024

·

Stayed 3 nights

Amazing hotel with the best location

10

haleh

Jan 31, 2025

·

Stayed 3 nights

Good size rooms and shower, great rooftop bar. Excellent breakfast but average dinner. This hotel is quite a distance away from the shopping area and Roma. North.

10

Osmand

Jan 20, 2025

·

Stayed 2 nights

Within walking distance to restaurants

10

Dmitry

May 28, 2025

·

Stayed 5 nights

Great location, close to everything. Very friendly staff. Enjoyed the drinks at the rooftop bar.

10

Rodolfo

Nov 11, 2025

·

Stayed 4 nights

Very convenient location. The views are amazing of the city and mountain range. Service was always top level and they made sure my stay was very comfortable and seamless.

10

Jennifer

Jan 24, 2026

·

Stayed 4 nights

Top notch from start to finish. Lovely staff, beautiful facility, amazing amenities, great location.

10

Anita

Mar 3, 2025

·

Stayed 2 nights

Very walkable area

10

Haibing

Dec 7, 2023

·

Stayed 2 nights

Nice location in the center of the city, close to everywhere. Great hotel and great room.

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Dining

Breakfast draws frequent praise for quality and variety; many enjoyed Balta, Bajel, pastries, and rooftop drinks. Some found dinner average or menus limited, and several report slow or indifferent service at the rooftop venue.

Related guest reviews

10

Anish

Aug 20, 2024

·

Stayed 3 nights

The staff was incredible and all the amenities were also great. We ate breakfast daily at the hotel and used the lounge to meet our friends and family.

10

George

Dec 4, 2024

·

Stayed 1 night

Beautiful Hotel, with an amazing rooftop bar, & pool. This hotel is only an 8 min walk to the best bar in the world, according to 50 Best Bars, Handshake Speakeasy. The breakfast that was included for free, had the best French Toast I ever had outside of the US. I had a beautiful room, with a view of the Angel of Mexico, but I felt was if the room with the view wasn’t worth it…. The windows of the hotel were so dirty, I couldn’t take a decent picture of the Angle or the city from my room. Save your money, book a room without the view, & just go up to the rooftop at sunset, for great photos, & decent drinks.

10

Dan

Jun 17, 2024

·

Stayed 3 nights

Everything about the service and our experience was flawless. The breakfast was superb, the rooftop bar was wonderful and the pool on the 38th floor very relaxing. A big thank you to all the team for making our 21st anniversary stay so memorable.

8

Glenmda

Sep 24, 2023

·

Stayed 2 nights

Service at citizen rooftop bar was terrible and the food was not great either

10

haleh

Jan 31, 2025

·

Stayed 3 nights

Good size rooms and shower, great rooftop bar. Excellent breakfast but average dinner. This hotel is quite a distance away from the shopping area and Roma. North.

10

Talin

Oct 17, 2024

·

Stayed 4 nights

This hotel exceeded our expectations in all areas. The rooms had the best layout compared to many other hotels I've stayed at around the world. Staff was attentive and always followed up with concerns. Room amenities were fantastic, extremely clean. Breakfast at Balta was full of choices and again with great service. Bajel was the best restaurant we dined at during our 5 day stay. We also dinned at the 2 star Michelin restaurant Pujol, but Bajel was with no question much better and deserves to get their star.

10

Randi

Jan 10, 2026

·

Stayed 4 nights

The staff is the best part of this hotel! Every single person we had contact with was very pleasant and helpful. The hotel itself is beautiful with a stunning bar on the 38th floor. The buffet breakfast is delicious and extensive. The rooms are large and have amazing bath tubs. Would definitely return to this centrally located hotel and recommend it to everyone.

10

Blessing

Apr 12, 2025

·

Stayed 3 nights

Staff was excellent. Extremely friendly and helpful. Hotel is beautiful and all the dining options are wonderful. Rooftop drinks every day was a guilty pleasure. Pool is gorgeous. This is one of my new favorite hotels!

6

Alejandro

Dec 19, 2022

·

Stayed 1 night

Hotel precioso, ALIMENTOS TERRIBLES, cene y dasayune en diferentes resultados dentro del hotel y verdaderamente son terribles

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10

CHERYL Diane

Apr 19, 2025

·

Stayed 5 nights

Had a great stay at this hotel. The facilities were wonderful, particularly the beautiful pool and rooftop bar. We very much enjoyed the excellent variety at the breakfast buffet. The serving staff there was great. Especially, Diana, Diego, Edgar and Jethro. The Concierge Diego and all the other Concierge staff gave superb recommendations and made us feel very welcome. Thanks to all for the 5-star stay!!

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Month	Average price
January	$528
February	$662
March	$657
April	$701
May	$561
June	$755
July	$542
August	$483
September	$501
October	$672
November	$657
December	$637

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $466	19 $409
20 $623	21 $737	22 $723	23 $655	24 $720	25 $587	26 $577
27 $577	28 $665	29 $665	30 $646

Su	Mo	Tu	We	Th	Fr	Sa
				1 $626	2 $606	3 $553
4 $710	5 $603	6 $642	7 $624	8	9	10 $814
11 $585	12 $599	13 $611	14 $580	15 $589	16 $595	17 $582
18 $554	19 $710	20 $709	21 $617	22 $627	23 $699	24 $994
25 $672	26 $777	27 $968	28 $2,180	29	30	31

Sofitel Mexico City Reforma

Prices for Sofitel Mexico City Reforma

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View

Superior Room, 2 Double Beds (Angel of Independence Skyline View)

Suite, 1 King Bed, Club (Opera. Angel of Independence View)

Suite, Club , Executive Level (Prestige. Angel of Independence View)

Superior Room, 1 King Bed (Angel of Independence Skyline View)

Superior Room, 2 Double Beds (Angel of Independence View)

Superior Room, 1 King Bed, Club , Executive Level (Skyline View)

Suite, 1 King Bed, Club (Imperial. Angel Independence View)

Junior Suite, 1 King Bed, Club , Executive Level (Angel of Independence View)

Superior Room, 1 King Bed (Angel of Independence View)

Junior Suite, Club , Executive Level (Reforma View)

Prestige Terrace Suite Executive Floor, Club Millésime, 1 King Bed, Angel of Independence View

Luxury Room, 1 King Bed (Skyline View)

Luxury Room, Club , Executive Level (Skyline View)

Junior Suite, 2 Double Beds, Club , Executive Level (Angel Independence View)

Guest reviews of Sofitel Mexico City Reforma

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sofitel Mexico City Reforma

Considering this hotel for your Mexico City trip?

Prices for upcoming dates