Name: The Chateau
Address: 7721 Allman Street, Burnaby, Canada, Burnaby, British Columbia, CA
Price range: $251–$502 per night
Rating: 9.05

What guests think

Reviews of The Chateau describe a mix of clean, comfortable stays and frustrating surprises, with several guests praising a safe, convenient neighborhood while others report small basement units, noise from upstairs, and misleading photos or descriptions.

Cleanliness ranges from spotless to poorly maintained, with recurring notes about dirty areas or missing bedding alongside many comments noting very clean apartments. Service is mixed too: some report smooth digital check-in and responsive hosts, while others struggled with smart locks, unclear unit access, or slow responses. Rooms vary widely by unit; some are spacious with views, but several describe tight basement spaces with limited windows, occasional noise, and no AC in some units. Expect a variable stay that depends heavily on which unit you receive.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

8

Scott

Jul 14, 2025

·

Stayed 3 nights

Good location, interesting check in with digital key. Prefer a door code normally. Parking was nice, communication was great. Wish there were a few small amenities provided such as basic shower things. The kitchen wasn’t 100% clean. But overall will definitely recommend this location and if need be will stay here again.

8

Sidney

Sep 16, 2024

·

Stayed 2 nights

It was a nice place to stay, able to pickup groceries to save money from always dining out. The property is divided into 3 main areas, which could be better labeled as to know which 1 you are staying at 1 front entrance and 2 rear entrances.

8

Thu

Jul 31, 2024

·

Stayed 5 nights

The place was nice and clean. However, it was quite a tight space. Even with the sheet of instruction, it was hard for us to find the entrance. We requested some items but got no response as it was through Expedia. Our room was near the trash area and trash were full, so there was some smell whenever we walked by, plus some cats attacked the trash can, so trash was flew everywhere. It was cleaned up the next day by the host though. Anyway, it was a good stay, just some minor maintenance issue (TV remote was out of battery, or trash issue). We would recommend the place once these issues are fixed.

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Cleanliness

Feedback is inconsistent: several guests found apartments very clean, while others reported dirty floors, mildew, stained linens, unclean kitchens, and missing or hard-to-find bedding.

Related guest reviews

6

Jeff

Aug 24, 2025

·

Stayed 4 nights

Upon check in, we noticed that the entire house had a housekeeping issue - it had not been properly cleaned in a long time. Floors were dirty and we swept them immediately, showers had mildew in all the corners, grease on top of the range hood, inside the microwave was filthy, BBQ looked like it had never been cleaned, and on and on…

2

Eunseo

May 12, 2024

·

Stayed 2 nights

So many things to say about that SMALL place… First of all, the pictures posted on the website were in NO ways matching the reality. We were supposed to have a house, and ended up in the basement of this house. Practically no windows so the place was very dark. FURTHEMORE no soap or shampoo were given because it can be “allergic” but at the same time there were dirty used up sauces in the kitchen which can be allergic .. so what’s the point ???? And because its never ending everything was so dirty, hair in beds, stains in the oven, dirty carpet… We tried to call the host but he was not helpful at all. BIG DECEPTION FUYEZ !!!!!

4

Katie

Oct 28, 2025

·

Stayed 2 nights

Sofa bed wasn’t really suitable for someone to sleep on. There was no bedding for the sofa bed.

2

Kangting

Jun 11, 2024

·

Stayed 3 nights

Stained pillow case, only one used soap in the bathroom, empty shampoo bottle, can hear upstairs in the morning at 7am, can't sleep well, hard to find entrance

10

Jaynely

May 9, 2024

·

Stayed 3 nights

The property is very clean , convenient and accessible to the mall , resto, parks and coffee shops . The neighborhood is safe and quiet.Plus the bed and pillows are so comfy .Everything you need is provided except for the wifi. But we are grateful for this wonderful place of Mr. Sharma . Thank you ! . Thank you!

10

camryn

Nov 23, 2024

·

Stayed 2 nights

This property was very clean and nice, the owners are extremely accommodating and helpful.

10

Elena

Sep 2, 2025

·

Stayed 3 nights

The check-in was easy, the appartment was very clean and comfortable

10

Valerie Jean

Sep 14, 2025

·

Stayed 2 nights

Had to hunt for the bedding for the hide-a-bed. Very nice rooms. Comfortable beds. Host is very easy to communicate with.

8

Axel

Sep 4, 2023

·

Stayed 1 night

Nice apartment very clean and well equipped.

2

Ralf

Aug 29, 2025

·

Stayed 1 night

Sorry, but this was absolutely not what we expected from the advertisment on hotels.com. The pictures on hotels.com are very nice, they show nice and good rooms. Reality is different: We had a very small appartment in the basement, no AC, partly no windows, no fresh air. No living room, filthy sleeping sofa. Needed to kill several spiders... Sorry, shouldn't be on hotels.com.

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Rooms

Experiences vary widely by unit: some are spacious with mountain views and comfortable beds, while many mention tight basement spaces with limited windows, occasional upstairs noise, uncomfortable sofa beds, and a lack of AC in some units.

Related guest reviews

8

Jenny

Aug 4, 2024

·

Stayed 6 nights

Clean quiet unit and property. There was no AC but they have multiple fans for use in all the rooms. Was a bit too small without a living room space and only 4 chairs for our family of 6. Limited kitchen utensils and cookware as well.

4

Katie

Oct 28, 2025

·

Stayed 2 nights

Sofa bed wasn’t really suitable for someone to sleep on. There was no bedding for the sofa bed.

10

Kim

Nov 1, 2024

·

Stayed 3 nights

Deffinatly small space but work well for us!

2

Kangting

Jun 11, 2024

·

Stayed 3 nights

Stained pillow case, only one used soap in the bathroom, empty shampoo bottle, can hear upstairs in the morning at 7am, can't sleep well, hard to find entrance

10

Laura

Jan 29, 2024

·

Stayed 3 nights

Beautiful home, very clean, spacious and a great location. Owner was kind and very easy to deal with. I would definitely stay there again.

10

Hélène

Jul 5, 2025

·

Stayed 3 nights

Really Nice place to stay. Romans are really big, clean, wonderful view on the mountains. We were 8 ( 3 couple) to travel together and everybody hot their private restroom. Very well decorated.

4

Leanne

Oct 1, 2025

·

Stayed 6 nights

The stay was not that good as every night there was thumping from the upstairs until well after midnight. Also sleeping was very challenging as lights came on through the bedroom window from midnight until 4:00 ams. It would be a suggestion to put darker curtains in the bedroom.

10

Jonathan

Feb 21, 2024

·

Stayed 3 nights

Stay here was very nice for 2 couples and was incredibly cost effective for 2 bedrooms (we were in one of the basement units). A little bit of issue with the electronic key but the property manager was quick to respond and assist. Would certainly stay here again if traveling with a group

8

Jean

Aug 1, 2024

·

Stayed 2 nights

The accommodation was in the basement and wasn’t stated, check out very early and host were harsh, this is a place for 4 people not 6 as advertised

2

Ralf

Aug 29, 2025

·

Stayed 1 night

Sorry, but this was absolutely not what we expected from the advertisment on hotels.com. The pictures on hotels.com are very nice, they show nice and good rooms. Reality is different: We had a very small appartment in the basement, no AC, partly no windows, no fresh air. No living room, filthy sleeping sofa. Needed to kill several spiders... Sorry, shouldn't be on hotels.com.

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Service

Service is mixed; some highlight easy digital check-in, helpful communication, and quick assistance, while others faced malfunctioning smart locks, unclear unit access, and slow or no responses.

Related guest reviews

8

Scott

Jul 14, 2025

·

Stayed 3 nights

Good location, interesting check in with digital key. Prefer a door code normally. Parking was nice, communication was great. Wish there were a few small amenities provided such as basic shower things. The kitchen wasn’t 100% clean. But overall will definitely recommend this location and if need be will stay here again.

2

vincent

May 11, 2024

·

Stayed 2 nights

I chose the chateau for the view but be careful as it is divided at least in 10 lots and i got a superior basement’ i do not know what superior means as it was a basement with no view on the garden just windows for the light from above. In addition to that no service at the arrival, just text after call, i got an email with instructions. The bath had its pipes blocked and we could not take a shower, we call them but they hang up. But they finally came to fix the problem at 9.30pm… the only positive aspect is the good conditions of the equipments inside. The value of money is bad, you could find better elsewhere..

2

Eunseo

May 12, 2024

·

Stayed 2 nights

So many things to say about that SMALL place… First of all, the pictures posted on the website were in NO ways matching the reality. We were supposed to have a house, and ended up in the basement of this house. Practically no windows so the place was very dark. FURTHEMORE no soap or shampoo were given because it can be “allergic” but at the same time there were dirty used up sauces in the kitchen which can be allergic .. so what’s the point ???? And because its never ending everything was so dirty, hair in beds, stains in the oven, dirty carpet… We tried to call the host but he was not helpful at all. BIG DECEPTION FUYEZ !!!!!

10

Laura

Jan 29, 2024

·

Stayed 3 nights

Beautiful home, very clean, spacious and a great location. Owner was kind and very easy to deal with. I would definitely stay there again.

10

camryn

Nov 23, 2024

·

Stayed 2 nights

This property was very clean and nice, the owners are extremely accommodating and helpful.

2

Pida

May 18, 2025

·

Stayed 3 nights

The service lacking, i was unable to get the key to the building via their Igloo lock or their Kevo service. Ive request help a few times and clearly no response. The resident was very small, with our group it proved to be very crowed foe a party of 6. The basement suiet isnt suitable for thia group. The service is lacking. I wouldnt recoment this place. Heating is either too cold or too hot as well. Inhad to sleep with the window open which isnt ideal cause you can hear traffic noises.

10

Jonathan

Feb 21, 2024

·

Stayed 3 nights

Stay here was very nice for 2 couples and was incredibly cost effective for 2 bedrooms (we were in one of the basement units). A little bit of issue with the electronic key but the property manager was quick to respond and assist. Would certainly stay here again if traveling with a group

8

Thu

Jul 31, 2024

·

Stayed 5 nights

The place was nice and clean. However, it was quite a tight space. Even with the sheet of instruction, it was hard for us to find the entrance. We requested some items but got no response as it was through Expedia. Our room was near the trash area and trash were full, so there was some smell whenever we walked by, plus some cats attacked the trash can, so trash was flew everywhere. It was cleaned up the next day by the host though. Anyway, it was a good stay, just some minor maintenance issue (TV remote was out of battery, or trash issue). We would recommend the place once these issues are fixed.

10

Elena

Sep 2, 2025

·

Stayed 3 nights

The check-in was easy, the appartment was very clean and comfortable

10

Valerie Jean

Sep 14, 2025

·

Stayed 2 nights

Had to hunt for the bedding for the hide-a-bed. Very nice rooms. Comfortable beds. Host is very easy to communicate with.

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Location

Generally praised for a safe, quiet neighborhood with convenient access to malls, restaurants, parks, and some nice views.

Related guest reviews

8

Scott

Jul 14, 2025

·

Stayed 3 nights

Good location, interesting check in with digital key. Prefer a door code normally. Parking was nice, communication was great. Wish there were a few small amenities provided such as basic shower things. The kitchen wasn’t 100% clean. But overall will definitely recommend this location and if need be will stay here again.

10

Noah

Mar 3, 2025

·

Stayed 3 nights

Beautiful modern architecture in a very nice neighbourhood.

8

Sidney

Sep 16, 2024

·

Stayed 2 nights

It was a nice place to stay, able to pickup groceries to save money from always dining out. The property is divided into 3 main areas, which could be better labeled as to know which 1 you are staying at 1 front entrance and 2 rear entrances.

10

Imelda

Jul 9, 2023

·

Safe community feels like home. Clean and complete kitchen utensils if you want to cook.

10

Sukwon

Aug 24, 2023

·

Stayed 2 nights

Clean and safety.

10

Jaynely

May 9, 2024

·

Stayed 3 nights

The property is very clean , convenient and accessible to the mall , resto, parks and coffee shops . The neighborhood is safe and quiet.Plus the bed and pillows are so comfy .Everything you need is provided except for the wifi. But we are grateful for this wonderful place of Mr. Sharma . Thank you ! . Thank you!

10

Laura

Jan 29, 2024

·

Stayed 3 nights

Beautiful home, very clean, spacious and a great location. Owner was kind and very easy to deal with. I would definitely stay there again.

10

Hélène

Jul 5, 2025

·

Stayed 3 nights

Really Nice place to stay. Romans are really big, clean, wonderful view on the mountains. We were 8 ( 3 couple) to travel together and everybody hot their private restroom. Very well decorated.

8

Myroslava

Oct 29, 2023

·

Stayed 2 nights

Nice neighborhood and beautiful viewe

2

Pida

May 18, 2025

·

Stayed 3 nights

The service lacking, i was unable to get the key to the building via their Igloo lock or their Kevo service. Ive request help a few times and clearly no response. The resident was very small, with our group it proved to be very crowed foe a party of 6. The basement suiet isnt suitable for thia group. The service is lacking. I wouldnt recoment this place. Heating is either too cold or too hot as well. Inhad to sleep with the window open which isnt ideal cause you can hear traffic noises.

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Dining

Not enough information in reviews.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $253	20 $251	21 $251	22 $251	23 $486	24 $275
25 $273	26 $251	27 $253	28 $485	29 $251	30 $251	31 $272

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $502
20	21	22	23	24	25	26
27	28	29	30

Select dates to see prices and availability

About this property

Location

Room options

Three-Bedroom House

Superior Suite

Six-Bedroom House

Five-Bedroom House

Deluxe Suite

Seven-Bedroom House

Queen Suite

Four-Bedroom House

Standard Suite

Holiday Home

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about The Chateau

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