Go back to search

Holiday Inn - Hamburg - Berliner Tor by IHG

US$157

/ night

Avg. for September

Holiday Inn - Hamburg - Berliner Tor by IHG - Lobby

Holiday Inn - Hamburg - Berliner Tor by IHG - Room

Holiday Inn - Hamburg - Berliner Tor by IHG - Room

Holiday Inn - Hamburg - Berliner Tor by IHG - Restaurant

Holiday Inn - Hamburg - Berliner Tor by IHG - Bathroom

Prices for Holiday Inn - Hamburg - Berliner Tor by IHG

Select dates to see prices and availability

US$157

/ night

Avg. for September

Monthly average prices

Nightly prices at Holiday Inn - Hamburg - Berliner Tor by IHG average US$88 in the cheapest month (January) and US$163 in the most expensive month (May), based on the last 12 months.

Average nightly price at Holiday Inn - Hamburg - Berliner Tor by IHG by month, last 12 months (USD)
Month	Average price
January	US$88
February	US$97
March	US$120
April	US$134
May	US$163
June	US$155
July	US$119
August	US$117
September	US$157
October	US$140
November	US$128
December	US$155

Most expensive: May (~US$163)

Cheapest: January (~US$88)

About this property

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional features at this hotel include tour/ticket assistance and...

Parking
Restaurant
Non-smoking rooms
Business centre
Tour desk
Banquet facilities

Location

Wikingerweg 2, Borgfelde, Hamburg, Germany

Marienkrankenhaus (0.7 Miles)

St. Mary's Cathedral (1.1 Miles)

Moenckebergstrasse (1.2 Miles)

Markthalle Hamburg (1.2 Miles)

Hamburg Wholesale Market (1.3 Miles)

Mehr!-Theater am Großmarkt (1.3 Miles)

More location info

Room options

13

Premium Room, 1 King Bed, Connecting Rooms

Room details

1 Extra-Large Double Bed

Sleeps 2

291 ft²

Air Conditioning

Heated Floor

Heating

6

Premium Room

Room details

1 Single Bed

Sleeps 2

258 ft²

Air Conditioning

Heated Floor

Heating

12

Standard Room, 1 Queen Bed

Room details

1 Large Double Bed

Sleeps 2

237 ft²

Air Conditioning

Heated Floor

Heating

4

Standard Room

Room details

1 Single Bed

Sleeps 2

237 ft²

Air Conditioning

Heated Floor

Heating

16

Premium Room, 1 King Bed (With Couch)

Room details

1 Extra-Large Double Bed

Sleeps 2

258 ft²

Air Conditioning

Heated Floor

Heating

10

Standard Room, 2 Twin Beds

Room details

2 Single Beds

Sleeps 2

237 ft²

Air Conditioning

Heated Floor

Heating

Guest reviews of Holiday Inn - Hamburg - Berliner Tor by IHG

8.3

Very good

Based on 6,390 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Holiday Inn - Hamburg - Berliner Tor by IHG, guests highlight modern, generally clean rooms and friendly staff, convenient access to Berliner Tor transit, and useful wellness facilities, while noting recurring drawbacks like pricey on-site parking and area construction.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

What guests think

At Holiday Inn - Hamburg - Berliner Tor by IHG, guests highlight modern, generally clean rooms and friendly staff, convenient access to Berliner Tor transit, and useful wellness facilities, while noting recurring drawbacks like pricey on-site parking and area construction.

Breakfast is widely praised for quality but seen as expensive, and dinner options receive mixed feedback. Several reviews mention housekeeping inconsistencies, stained carpets or bathroom odors, and limited in-room amenities such as no fridge, patchy air-conditioning, and few international TV channels. Overall, expect a comfortable, modern base with strong transport links, tempered by occasional service gaps and maintenance issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Gym and sauna facilities are appreciated, though some guests noted minor maintenance issues. On-site parking is available but widely considered expensive.

Related guest reviews

8

John

12 Mar 2026

·

Stayed 1 night

Lille lækkert fitnesscenter og god morgenmad

Lille lækkert fitnesscenter og god morgenmad

8

Bent

19 Oct 2025

·

Stayed 2 nights

The Executive room was spacious and clean with complimentary soda, juice and water in the fridge. The bed was firm and perfect, but the TV was lacking international (i.e. non-German) stations. The bathroom was modern and functional with nice soap and skin lotion products available, but there were no glasses to drink from - only coffee mugs from the complimentary Nespresso capsule coffee maker. EV charging available at 15 euros (flat rate no matter how much charged) in the underground parking garage. Breakfast buffet is versatile and tasty.

The Executive room was spacious and clean with complimentary soda, juice and water in the fridge. The bed was firm and perfect, but the TV was lacking international (i.e. non-German) stations. The bathroom was modern and functional with nice soap and skin lotion products available, but there were no glasses to drink from - only coffee mugs from the complimentary Nespresso capsule coffee maker. EV charging available at 15 euros (flat rate no matter how much charged) in the underground parking garage. Breakfast buffet is versatile and tasty.

8

Vivienne

14 Nov 2025

·

Stayed 2 nights

Leider hatten Teppich und Gardinen ein paar Flecken, aber daran sind ja immer die Gäste Schuld. Man kann ja nicht immer komplettsarnieren wenn mal ein Gast wieder über die Stränge schlug. Also war es verzeihlich. Das Hotel selbst war sehr sauber, alle sehr freundlich, Essen gut, Sauna richtig super. Lage fand ich auch sehr gut. Würde ich wieder buchen!

Leider hatten Teppich und Gardinen ein paar Flecken, aber daran sind ja immer die Gäste Schuld. Man kann ja nicht immer komplettsarnieren wenn mal ein Gast wieder über die Stränge schlug. Also war es verzeihlich. Das Hotel selbst war sehr sauber, alle sehr freundlich, Essen gut, Sauna richtig super. Lage fand ich auch sehr gut. Würde ich wieder buchen!

8

Marcus

12 Jan 2025

·

Stayed 1 night

29€ für Parken pro Nacht ist schon heftig. Sonst sehr gut.

29€ für Parken pro Nacht ist schon heftig. Sonst sehr gut.

8

Marcus

17 Feb 2024

·

Stayed 1 night

Zummer und Hotel selber alles ok. Die Sauna wird jedoch vernachlässigt, keine abschliessbaren Fächer. Der Wasserspender im Wellness/Sauna Bereich war leer. Personal jedoch sehr nett. Alles im allen zu empfehlen.

Zummer und Hotel selber alles ok. Die Sauna wird jedoch vernachlässigt, keine abschliessbaren Fächer. Der Wasserspender im Wellness/Sauna Bereich war leer. Personal jedoch sehr nett. Alles im allen zu empfehlen.

8

Mustafa

22 Dec 2024

·

Stayed 2 nights

Parkplatz vom Hotel ist für eine Nacht 35€ schon extrem. Die Unterkunft an sich ist in Ordnung für 2-3 Nächte.

Parkplatz vom Hotel ist für eine Nacht 35€ schon extrem. Die Unterkunft an sich ist in Ordnung für 2-3 Nächte.

8

Simon

2 Dec 2024

·

Stayed 3 nights

Lækkert hotel liggende i en lidt trist ende af Hamborg, men tæt på U-bahn. 30 minutters gang fra bymidten. Parkering mulig på hotellet, men koster €29/døgn. Fin morgenmad, men koster €25/pers. Pænt og rent hotel.

Lækkert hotel liggende i en lidt trist ende af Hamborg, men tæt på U-bahn. 30 minutters gang fra bymidten. Parkering mulig på hotellet, men koster €29/døgn. Fin morgenmad, men koster €25/pers. Pænt og rent hotel.

10

Rody

11 Aug 2025

·

Stayed 4 nights

Jeg bodde nylig på Holiday Inn/Berlin Tor, og hadde et svært hyggelig opphold. Hotellet ligger sentralt og har en veldig praktisk beliggenhet, med kort vei til både kollektivtransport, severdigheter og restauranter. Rommet jeg fikk var stort, moderne og fremfor alt rent og innbydende. Det var godt utstyrt og svært komfortabelt – perfekt etter lange dager ute i byen. Frokosten var også et stort pluss, med et godt utvalg og hyggelig atmosfære i frokostsalen. Hotellet har også treningsstudio, noe som alltid er et stort pluss for meg når jeg er på reise. Personalet var imøtekommende og profesjonelle, og alt fungerte knirkefritt fra innsjekk til utsjekk.

Jeg bodde nylig på Holiday Inn/Berlin Tor, og hadde et svært hyggelig opphold. Hotellet ligger sentralt og har en veldig praktisk beliggenhet, med kort vei til både kollektivtransport, severdigheter og restauranter. Rommet jeg fikk var stort, moderne og fremfor alt rent og innbydende. Det var godt utstyrt og svært komfortabelt – perfekt etter lange dager ute i byen. Frokosten var også et stort pluss, med et godt utvalg og hyggelig atmosfære i frokostsalen. Hotellet har også treningsstudio, noe som alltid er et stort pluss for meg når jeg er på reise. Personalet var imøtekommende og profesjonelle, og alt fungerte knirkefritt fra innsjekk til utsjekk.

8

Alexander

3 Jan 2025

·

Stayed 3 nights

Die Sauna im 7 Stock war super. Zimmer schön, leider aber mit Teppich. Holzboden wäre zeitgemäßer.

Die Sauna im 7 Stock war super. Zimmer schön, leider aber mit Teppich. Holzboden wäre zeitgemäßer.

8

Ewan

21 Nov 2025

·

Stayed 3 nights

Clean room, very good access to train station, only thing that let the hotel down slightly was the lack of vending machine/food & drinks when coming in later on an evening

Clean room, very good access to train station, only thing that let the hotel down slightly was the lack of vending machine/food & drinks when coming in later on an evening

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise overall cleanliness, but recurring issues include stained carpets, mold in shower corners, unpleasant bathroom odors, and inconsistent or infrequent housekeeping.

Related guest reviews

4

Jumana

13 Nov 2024

·

Stayed 2 nights

Im Zimmer roch es sehr unangenehm nach einer Mischung aus Kot und Erbrochenem. Der Gestank blieb trotz mehrstündigem Lüften im Zimmer. Flecken auf dem Teppich und Gardinen. Hier und da kleinere Schäden. Für den Preis hätte man definitiv etwas besseres bekommen.

Im Zimmer roch es sehr unangenehm nach einer Mischung aus Kot und Erbrochenem. Der Gestank blieb trotz mehrstündigem Lüften im Zimmer. Flecken auf dem Teppich und Gardinen. Hier und da kleinere Schäden. Für den Preis hätte man definitiv etwas besseres bekommen.

6

Dominic

28 Feb 2025

·

Stayed 12 nights

no fridge in a room is very poor. toilet paper quality like sandpaper. room not cleaned very well. carpets disgusting

no fridge in a room is very poor. toilet paper quality like sandpaper. room not cleaned very well. carpets disgusting

10

Neelofar

11 Feb 2026

·

Stayed 7 nights

Veldig god service og rent hotell

Veldig god service og rent hotell

8

Jason

22 Dec 2025

·

Stayed 2 nights

Dusche im Zimmer hatte schwarzen Schimmel an den unteren Ecken (sonst aber sehr schönes Bad!). Personal könnte bei Frühstücksbuffet aufmerksamer sein was aufgefüllt werden muss. Ich musste drum bitten die Hafermilch, Schnittlauch (beim Rührei) und die Ananas aufzufüllen. Auch hätte ich mir gewünscht kostenfreies Wasser auf dem Zimmer zu haben.

Dusche im Zimmer hatte schwarzen Schimmel an den unteren Ecken (sonst aber sehr schönes Bad!). Personal könnte bei Frühstücksbuffet aufmerksamer sein was aufgefüllt werden muss. Ich musste drum bitten die Hafermilch, Schnittlauch (beim Rührei) und die Ananas aufzufüllen. Auch hätte ich mir gewünscht kostenfreies Wasser auf dem Zimmer zu haben.

8

Vivienne

14 Nov 2025

·

Stayed 2 nights

Leider hatten Teppich und Gardinen ein paar Flecken, aber daran sind ja immer die Gäste Schuld. Man kann ja nicht immer komplettsarnieren wenn mal ein Gast wieder über die Stränge schlug. Also war es verzeihlich. Das Hotel selbst war sehr sauber, alle sehr freundlich, Essen gut, Sauna richtig super. Lage fand ich auch sehr gut. Würde ich wieder buchen!

Leider hatten Teppich und Gardinen ein paar Flecken, aber daran sind ja immer die Gäste Schuld. Man kann ja nicht immer komplettsarnieren wenn mal ein Gast wieder über die Stränge schlug. Also war es verzeihlich. Das Hotel selbst war sehr sauber, alle sehr freundlich, Essen gut, Sauna richtig super. Lage fand ich auch sehr gut. Würde ich wieder buchen!

6

Rosemary

8 Dec 2025

·

Stayed 3 nights

There was no upkeep, no fresh towels or tea and coffee replaced. On thr 3rd night i asked them to replace our coffee... they left new coffee sachets but also left the dirty mugs! Didnt leave us anything clean.

There was no upkeep, no fresh towels or tea and coffee replaced. On thr 3rd night i asked them to replace our coffee... they left new coffee sachets but also left the dirty mugs! Didnt leave us anything clean.

8

Atilla

7 Dec 2025

·

Stayed 1 night

Sehr sauber, sehr Neuwertig, Shampo und Bodylotion vorhanden. Jedoch 25€ pro Person für Frühstück ist Frech!

Sehr sauber, sehr Neuwertig, Shampo und Bodylotion vorhanden. Jedoch 25€ pro Person für Frühstück ist Frech!

10

Thomas

29 Nov 2025

·

Stayed 7 nights

Dieses Hotel war super. Die sauberkeit und der Reinigungsservice für das Zimmer waren Top. Ich war mit dem Premium Zimmer sehr zufrieden. Dieses Hotel kann ich sehr empheken.

Dieses Hotel war super. Die sauberkeit und der Reinigungsservice für das Zimmer waren Top. Ich war mit dem Premium Zimmer sehr zufrieden. Dieses Hotel kann ich sehr empheken.

8

David

14 Dec 2025

·

Stayed 1 night

Overall space was good and with a fresh design. Have bathroom had black mould in shower along grouting. In need of a deep clean.

Overall space was good and with a fresh design. Have bathroom had black mould in shower along grouting. In need of a deep clean.

4

Sarah

10 Mar 2024

·

Stayed 1 night

Unkomplizierter (wenn auch nicht wahnsinnig freundlicher) Check-In. Im Badezimmer befanden sich leider noch die Barthaare des vorherigen Gastes und der Abfluss des Waschbeckens lief nicht gut ab. Die Situation beim Frühstück lieferte alles andere als einen entspannten Start in den Tag. Ein bei Abreise vergessenes Glätteisen war auf telefonische Nachfrage hin öminöserweise nicht mehr im Zimmer auffindbar. Wir werden nicht wiederkommen.

Unkomplizierter (wenn auch nicht wahnsinnig freundlicher) Check-In. Im Badezimmer befanden sich leider noch die Barthaare des vorherigen Gastes und der Abfluss des Waschbeckens lief nicht gut ab. Die Situation beim Frühstück lieferte alles andere als einen entspannten Start in den Tag. Ein bei Abreise vergessenes Glätteisen war auf telefonische Nachfrage hin öminöserweise nicht mehr im Zimmer auffindbar. Wir werden nicht wiederkommen.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, comfortable, and often spacious or quiet, with good beds. Common downsides include lack of a fridge, limited international or Smart TV options, inconsistent climate control, occasional noise, and limited storage.

Related guest reviews

6

Ian

23 Sept 2024

·

Stayed 2 nights

No fridge?

No fridge?

4

Lorie

30 Jul 2025

·

Stayed 4 nights

There was no air conditioning in the room. There was lots of street noise and we were on the 6th floor. There were no washcloths. Street parking was always available. Smokers always were outside at the entrance so I always smelled like cigarettes. The bed was two twins with a flimsy mattress topper that slid off the bed each night. I was promised a queen sized bed. The kitchen was undergoing renovations so all you could eat was pizza.

There was no air conditioning in the room. There was lots of street noise and we were on the 6th floor. There were no washcloths. Street parking was always available. Smokers always were outside at the entrance so I always smelled like cigarettes. The bed was two twins with a flimsy mattress topper that slid off the bed each night. I was promised a queen sized bed. The kitchen was undergoing renovations so all you could eat was pizza.

10

Maria cristi

8 Sept 2025

·

Stayed 4 nights

Muy bueno todo la habitación amplia y cómoda , el desayuno fantástico, solo criticaría que el TV no era S-Mart y solo se podía ver programación en alemán.

Muy bueno todo la habitación amplia y cómoda , el desayuno fantástico, solo criticaría que el TV no era S-Mart y solo se podía ver programación en alemán.

8

Bent

19 Oct 2025

·

Stayed 2 nights

The Executive room was spacious and clean with complimentary soda, juice and water in the fridge. The bed was firm and perfect, but the TV was lacking international (i.e. non-German) stations. The bathroom was modern and functional with nice soap and skin lotion products available, but there were no glasses to drink from - only coffee mugs from the complimentary Nespresso capsule coffee maker. EV charging available at 15 euros (flat rate no matter how much charged) in the underground parking garage. Breakfast buffet is versatile and tasty.

The Executive room was spacious and clean with complimentary soda, juice and water in the fridge. The bed was firm and perfect, but the TV was lacking international (i.e. non-German) stations. The bathroom was modern and functional with nice soap and skin lotion products available, but there were no glasses to drink from - only coffee mugs from the complimentary Nespresso capsule coffee maker. EV charging available at 15 euros (flat rate no matter how much charged) in the underground parking garage. Breakfast buffet is versatile and tasty.

8

Josef

3 Feb 2023

·

Stayed 4 nights

Sehr schönes Hotel. Die Großbaustellen in der Umgebung schmälern den guten Gesamteindruck. Wir hatten ein DZ gebucht, das zu wenig Platz bot. Dort gab es außer dem Bett nur eine Sitzgelegenheit. Der Fernsehempfang lief nicht stabil. Genervt hat der fehlende Stauraum . Der einzige schmale Schrank wurde auch noch durch ein Bügelbrett bevölkert. Im Ergebnis haben wir 4 Tage aus dem Koffer gelebt.

Sehr schönes Hotel. Die Großbaustellen in der Umgebung schmälern den guten Gesamteindruck. Wir hatten ein DZ gebucht, das zu wenig Platz bot. Dort gab es außer dem Bett nur eine Sitzgelegenheit. Der Fernsehempfang lief nicht stabil. Genervt hat der fehlende Stauraum . Der einzige schmale Schrank wurde auch noch durch ein Bügelbrett bevölkert. Im Ergebnis haben wir 4 Tage aus dem Koffer gelebt.

8

Sigrid

18 Dec 2024

·

Stayed 2 nights

Die Zimmer sind sehr sauber, jedoch war die Klimaanlage nicht steuerbar, was mich persönlich gestört hat. Es war zu warm.

Die Zimmer sind sehr sauber, jedoch war die Klimaanlage nicht steuerbar, was mich persönlich gestört hat. Es war zu warm.

10

Yakov

12 Sept 2025

·

Stayed 2 nights

The room was very good, it was wide and the shower was excelent but nevertheless the only thing was missing is a small refrigerator Or at the least i would expect an ice machine at the floor.

The room was very good, it was wide and the shower was excelent but nevertheless the only thing was missing is a small refrigerator Or at the least i would expect an ice machine at the floor.

8

Morten Skov

22 Apr 2025

·

Stayed 1 night

Fint hotel. Nemt at finde og relativ tæt på byen. Vi parkerede ved den srore vej, men tror der var p kælder. Værelset var fint, dog stod der i beskrivelsen, på hotels.com, at der var kaffe maskine, hvilket der ikke var, den ene sengelampe virkede heller ikke, og aircon, havde problemer med at køle værelset ned til natten.

Fint hotel. Nemt at finde og relativ tæt på byen. Vi parkerede ved den srore vej, men tror der var p kælder. Værelset var fint, dog stod der i beskrivelsen, på hotels.com, at der var kaffe maskine, hvilket der ikke var, den ene sengelampe virkede heller ikke, og aircon, havde problemer med at køle værelset ned til natten.

2

paolo

23 May 2025

·

Stayed 2 nights

Camera bella ma si sentiva tutto dalle camere adiacenti compresa la tv. Non hanno pulito stanza il giorno seguente allarrivo

Camera bella ma si sentiva tutto dalle camere adiacenti compresa la tv. Non hanno pulito stanza il giorno seguente allarrivo

10

Michael

19 Jan 2025

·

Stayed 2 nights

Booked this hotel being close to Berliner Tor and the S-Bahn. About 7-8 minute walk from the S-Bahn, I really enjoyed staying here. Modern and fresh, they did a great breakfast and the hotel was very quiet. Would definitely stay here again.

Booked this hotel being close to Berliner Tor and the S-Bahn. About 7-8 minute walk from the S-Bahn, I really enjoyed staying here. Modern and fresh, they did a great breakfast and the hotel was very quiet. Would definitely stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful. However, several guests experienced slow or problematic check-in, occasional unhelpful interactions, and housekeeping requests not handled promptly.

Related guest reviews

10

Thilo

20 Oct 2025

·

Stayed 5 nights

Wir waren sehr zufrieden und würden auf jeden Fall wieder dieses Hotel buchen. Das Personal war sehr aufmerksam. Es war sehr viel los aber sie haben sich immer Zeit genommen und sich um unsere Anliegen gekümmert. TOP Service, weiter so! Wir kommen auf jeden Fall wieder.

Wir waren sehr zufrieden und würden auf jeden Fall wieder dieses Hotel buchen. Das Personal war sehr aufmerksam. Es war sehr viel los aber sie haben sich immer Zeit genommen und sich um unsere Anliegen gekümmert. TOP Service, weiter so! Wir kommen auf jeden Fall wieder.

10

Neelofar

11 Feb 2026

·

Stayed 7 nights

Veldig god service og rent hotell

Veldig god service og rent hotell

8

Bente

23 Oct 2025

·

Stayed 2 nights

Dejligt Hotel tæt på Togstation, som desværre havde mange trapper og ingen elevator, eller rulletrappe. Pæne værelser med alt hvad der skulle være, meget rent og gode senge. Mine børnebørn (teenager) som sov sammen på samme værelse, havde fået en dobbeltdyne. Jeg spurgte efter 2 enkeltdyner, som blev klaret på få minutter ( om aftenen). Meget service minded og venligt personale i receptionen. Kan anbefales og fint til prisen.

Dejligt Hotel tæt på Togstation, som desværre havde mange trapper og ingen elevator, eller rulletrappe. Pæne værelser med alt hvad der skulle være, meget rent og gode senge. Mine børnebørn (teenager) som sov sammen på samme værelse, havde fået en dobbeltdyne. Jeg spurgte efter 2 enkeltdyner, som blev klaret på få minutter ( om aftenen). Meget service minded og venligt personale i receptionen. Kan anbefales og fint til prisen.

4

Azmi Ahmad

13 Aug 2023

·

Stayed 1 night

When I came to the hotel. There were already so many people sit in lobby because the room hadn't finished to be cleaned. Firstly, it is actually a little bit unacceptable that people can't check in on time, moreover the check in time had been set at 3 p.m. which is already late. Secondly, if someone can't check in on time due to hotel's fault, he/she should be somehow compensated. But, all the hotel offered were just a piece of kitkat. For the price and the standard, this case is hard to swallow. For the breakfast, the vegetarian option should be separated, e.g. a special section only for vegetarian food, so that the mix of utensils between vegetarian and non-vegetarian is easier to be prevented.

When I came to the hotel. There were already so many people sit in lobby because the room hadn't finished to be cleaned. Firstly, it is actually a little bit unacceptable that people can't check in on time, moreover the check in time had been set at 3 p.m. which is already late. Secondly, if someone can't check in on time due to hotel's fault, he/she should be somehow compensated. But, all the hotel offered were just a piece of kitkat. For the price and the standard, this case is hard to swallow. For the breakfast, the vegetarian option should be separated, e.g. a special section only for vegetarian food, so that the mix of utensils between vegetarian and non-vegetarian is easier to be prevented.

2

Jens

28 Feb 2025

·

Stayed 1 night

Like in other Holiday Inn places, staff seems to become more and more unmotivated, thus long queuing and processing at check-in.

Like in other Holiday Inn places, staff seems to become more and more unmotivated, thus long queuing and processing at check-in.

10

Kevin

5 May 2025

·

Stayed 2 nights

The only issue I have is the lack of friendliness with a couple of staff members, well one in particular. In all other aspects we were very happy with the Hotel and our stay.

The only issue I have is the lack of friendliness with a couple of staff members, well one in particular. In all other aspects we were very happy with the Hotel and our stay.

6

Rikke

11 Feb 2026

·

Stayed 2 nights

Der var ikke noget galt med hverken service eller værelset, men da vi låste os ind, boede der allerede en person på værelset – som nok blev noget overrasket over at se os. Vi blev fik et upgradet værelse i stedet, så alt godt.

Der var ikke noget galt med hverken service eller værelset, men da vi låste os ind, boede der allerede en person på værelset – som nok blev noget overrasket over at se os. Vi blev fik et upgradet værelse i stedet, så alt godt.

10

Dominik

19 Oct 2025

·

Stayed 2 nights

Im großen und ganzen war ich sehr zufrieden mit dem Aufenthalt. Auf jegliche Fragen wirde mir eine Auskunft gegeben. Das Zimmer war sehr sauber und ruhig. Ich habe sehr gut schlafen können. Technische Geräte funktionierten einwandfrei. Fernseher, Wasserkocher, Beleuchtung. Das Personal war stets freundlich ich wurde bei An und Abreise gut empfangen und füglte mich direkt wohl. Vielen Dank.

Im großen und ganzen war ich sehr zufrieden mit dem Aufenthalt. Auf jegliche Fragen wirde mir eine Auskunft gegeben. Das Zimmer war sehr sauber und ruhig. Ich habe sehr gut schlafen können. Technische Geräte funktionierten einwandfrei. Fernseher, Wasserkocher, Beleuchtung. Das Personal war stets freundlich ich wurde bei An und Abreise gut empfangen und füglte mich direkt wohl. Vielen Dank.

6

Daniel

10 Nov 2025

·

Stayed 3 nights

The hotel itself is fairly standard, decent rooms and clean, however, the bathroom constantly had an odor of raw sewage coming through the drains, the staff were not so friendly nor helpful. We came in at checkin time and were told we had to wait to check in until all the people arriving on a tour us were checked in, yet none of the people had disembarked the bus that had just pulled up to the front. The location is very drab. There is a lot of roadworks in the area, making it difficult to get to from the train stop, and there is nothing in the area in terms of restaurants or shops. Not even a supermarket or kiosk. We will not stay here again, better to pay more and be more central

The hotel itself is fairly standard, decent rooms and clean, however, the bathroom constantly had an odor of raw sewage coming through the drains, the staff were not so friendly nor helpful. We came in at checkin time and were told we had to wait to check in until all the people arriving on a tour us were checked in, yet none of the people had disembarked the bus that had just pulled up to the front. The location is very drab. There is a lot of roadworks in the area, making it difficult to get to from the train stop, and there is nothing in the area in terms of restaurants or shops. Not even a supermarket or kiosk. We will not stay here again, better to pay more and be more central

8

Felix

8 Dec 2024

·

Stayed 3 nights

Bin schon das zweite Mal hier gewesen, wegen des tollen Fitnessraumes und des Wellness-Bereiches. Auch die Zimmer sind super komfortabel, allerdings fehlen mehr Schränke aus Stauraum. Leider war der Service dieses Mal schlecht und die gewünschten Dinge, die man an der Rezeption angesprochen hat wurden nicht erledigt. Ich denke mal, dass sie gerade Personalmangel hatten ;-)

Bin schon das zweite Mal hier gewesen, wegen des tollen Fitnessraumes und des Wellness-Bereiches. Auch die Zimmer sind super komfortabel, allerdings fehlen mehr Schränke aus Stauraum. Leider war der Service dieses Mal schlecht und die gewünschten Dinge, die man an der Rezeption angesprochen hat wurden nicht erledigt. Ich denke mal, dass sie gerade Personalmangel hatten ;-)

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Close to Berliner Tor station with easy links to the center. The surrounding area has ongoing construction and limited nearby restaurants or shops, so some guests found the approach and neighborhood less appealing.

Related guest reviews

8

Donald

2 Jun 2025

·

Stayed 2 nights

Good clean standard hotel In the business district so not a lot around the hotel. 5 min walk to Berliner Tor station which has direct metro trains to most tourist areas If you do stay, the short cut through the park to the station is much more convenient than the route shown on google maps

Good clean standard hotel In the business district so not a lot around the hotel. 5 min walk to Berliner Tor station which has direct metro trains to most tourist areas If you do stay, the short cut through the park to the station is much more convenient than the route shown on google maps

10

Humphrey

24 Apr 2025

·

Stayed 3 nights

De accommodatie ligt dichtbij station Berliner Tor. Van daaruit kan je met de S-Bahn en U-Bahn makkelijk overal heen. In de omgeving van het hotel waren nu veel werkzaamheden. Maar wij hebben hier nauwelijks overlast van gehad.

De accommodatie ligt dichtbij station Berliner Tor. Van daaruit kan je met de S-Bahn en U-Bahn makkelijk overal heen. In de omgeving van het hotel waren nu veel werkzaamheden. Maar wij hebben hier nauwelijks overlast van gehad.

6

Ulrike

1 Jul 2025

·

Stayed 2 nights

Die S- Bahn Haltestelle ist schmutzig und ringsherum ist Baustelle, es war nicht einfach, den Weg zu finden.

Die S- Bahn Haltestelle ist schmutzig und ringsherum ist Baustelle, es war nicht einfach, den Weg zu finden.

8

Serdar Kagan Aktemur, Zeynep

12 May 2024

·

Stayed 2 nights

Good location

Good location

10

Tuukka

19 Jul 2023

·

Stayed 5 nights

Close to Berliner Tor station with access to U-lines and S-Bahn.

Close to Berliner Tor station with access to U-lines and S-Bahn.

10

PETER THAO CONG

28 Nov 2025

·

Stayed 3 nights

Beliner Tor area is being re-constructed so the roads are all dug up and it is very messy and confusing for tourist.

Beliner Tor area is being re-constructed so the roads are all dug up and it is very messy and confusing for tourist.

10

Si Hyun

1 Aug 2024

·

Stayed 2 nights

Had a pleasant stay in Hamburg! A convenient 25 minute walk from the HBF and city central. The construction surrounding the hotel made it a bit difficult to walk to initially but we figured it out after one trip.

Had a pleasant stay in Hamburg! A convenient 25 minute walk from the HBF and city central. The construction surrounding the hotel made it a bit difficult to walk to initially but we figured it out after one trip.

8

Anders

30 Aug 2024

·

Stayed 1 night

Meget dejligt hotel, som ligger i mindre charmerende omgivelser.

Meget dejligt hotel, som ligger i mindre charmerende omgivelser.

8

Jeanett

16 Dec 2025

·

Stayed 2 nights

Ganske fint hotel. Fine værelser, go seng og venligt personale. Havde dog forstået ved bestilling at der var under 1 km til rådhuset, og vi var der for at komme på julemarked, men der var 4 km derhen.

Ganske fint hotel. Fine værelser, go seng og venligt personale. Havde dog forstået ved bestilling at der var under 1 km til rådhuset, og vi var der for at komme på julemarked, men der var 4 km derhen.

8

Uwe

29 Sept 2025

·

Stayed 5 nights

Das Hotel war sauber, Preis Leistung war gut, Frühstück hatte angemessenes Auswahl. Hotel ist aber etwas vom Schuss, man muss bei der Busverbindung am ZOB, nähe Bahnhof umsteigen(viel Abdachlose, Betrunkene, usw.)

Das Hotel war sauber, Preis Leistung war gut, Frühstück hatte angemessenes Auswahl. Hotel ist aber etwas vom Schuss, man muss bei der Busverbindung am ZOB, nähe Bahnhof umsteigen(viel Abdachlose, Betrunkene, usw.)

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast quality and variety are praised, but many find the price high. Dinner options are mixed, with reports of limited menus or average dishes.

Related guest reviews

10

Oscar

20 Dec 2024

·

Stayed 2 nights

Excelente desayuno

Excelente desayuno

6

Beverley

4 May 2024

·

Stayed 3 nights

The hotel provides easy access to the s-bahn that can take you to the centre of the city and elsewhere. it was clean and comfortable but the carpet was quite badly stained in the room we were in and the furniture scuffed in places. The staff at reception were welcoming and lovely. What we were shocked by was the cost of parking and of breakfast - the former would have been 35 euros per night and breakfast was 25 Euro each!! We were fortunate to find parking on the street but had breakfast the first morning, without first checking the cost; we really did not expect it to be so expensive - whilst the food was 'ok' it was not up to 25 euro standard!! We found a lovely cafe 20 mins away for the following two mornings.

The hotel provides easy access to the s-bahn that can take you to the centre of the city and elsewhere. it was clean and comfortable but the carpet was quite badly stained in the room we were in and the furniture scuffed in places. The staff at reception were welcoming and lovely. What we were shocked by was the cost of parking and of breakfast - the former would have been 35 euros per night and breakfast was 25 Euro each!! We were fortunate to find parking on the street but had breakfast the first morning, without first checking the cost; we really did not expect it to be so expensive - whilst the food was 'ok' it was not up to 25 euro standard!! We found a lovely cafe 20 mins away for the following two mornings.

10

Pia

27 Dec 2024

·

Stayed 2 nights

Toller Service, schöne Zimmer - allgemein schönes Hotel. Frühstück war eine 12/10.

Toller Service, schöne Zimmer - allgemein schönes Hotel. Frühstück war eine 12/10.

10

Samuel

20 Oct 2025

·

Stayed 3 nights

Very professional. Dinner was not great. Pizza no flavor and pasta also not great. Not the best meal so far.

Very professional. Dinner was not great. Pizza no flavor and pasta also not great. Not the best meal so far.

6

Henrik

11 Oct 2025

·

Stayed 3 nights

Frys pizza i restaurant. Ingen affärer eller annat i närheten . Får gå långt för dessa.

Frys pizza i restaurant. Ingen affärer eller annat i närheten . Får gå långt för dessa.

10

Ami

6 Aug 2024

·

Stayed 3 nights

Conveniently located with multiple cuisine options. Friendly staff. Hotel restaurant food was delicious, beer fresh and wine/spirit choices were good.

Conveniently located with multiple cuisine options. Friendly staff. Hotel restaurant food was delicious, beer fresh and wine/spirit choices were good.

4

Azmi Ahmad

13 Aug 2023

·

Stayed 1 night

When I came to the hotel. There were already so many people sit in lobby because the room hadn't finished to be cleaned. Firstly, it is actually a little bit unacceptable that people can't check in on time, moreover the check in time had been set at 3 p.m. which is already late. Secondly, if someone can't check in on time due to hotel's fault, he/she should be somehow compensated. But, all the hotel offered were just a piece of kitkat. For the price and the standard, this case is hard to swallow. For the breakfast, the vegetarian option should be separated, e.g. a special section only for vegetarian food, so that the mix of utensils between vegetarian and non-vegetarian is easier to be prevented.

When I came to the hotel. There were already so many people sit in lobby because the room hadn't finished to be cleaned. Firstly, it is actually a little bit unacceptable that people can't check in on time, moreover the check in time had been set at 3 p.m. which is already late. Secondly, if someone can't check in on time due to hotel's fault, he/she should be somehow compensated. But, all the hotel offered were just a piece of kitkat. For the price and the standard, this case is hard to swallow. For the breakfast, the vegetarian option should be separated, e.g. a special section only for vegetarian food, so that the mix of utensils between vegetarian and non-vegetarian is easier to be prevented.

8

Tobias

24 Aug 2023

·

Stayed 7 nights

Die Essensauswahl abends war leider etwas mau

Die Essensauswahl abends war leider etwas mau

8

Atilla

7 Dec 2025

·

Stayed 1 night

Sehr sauber, sehr Neuwertig, Shampo und Bodylotion vorhanden. Jedoch 25€ pro Person für Frühstück ist Frech!

Sehr sauber, sehr Neuwertig, Shampo und Bodylotion vorhanden. Jedoch 25€ pro Person für Frühstück ist Frech!

8

Joachim

5 Aug 2025

·

Stayed 1 night

Gutes modernes Hotel. Personal freundlich. Frühstück zu teuer. Insgesamt gut.

Gutes modernes Hotel. Personal freundlich. Frühstück zu teuer. Insgesamt gut.

Was this helpful?

AI-generated summary based on recent guest reviews

8

Arnljot

12 Jul 2026

·

Stayed 1 night

Nice room, good breakfast and garage parking, But the parking wa a bit on the expensive side

Nice room, good breakfast and garage parking, But the parking wa a bit on the expensive side

8

Mary-jean

24 Feb 2026

·

Stayed 3 nights

The staff were very nice and helpful

The staff were very nice and helpful

10

Gökhan

24 Feb 2026

·

Stayed 3 nights

1a

1a

10

Saeed Reza

22 Feb 2026

·

Stayed 1 night

Was good

Was good

4

Frank

20 Feb 2026

·

Stayed 1 night

.

.

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Holiday Inn - Hamburg - Berliner Tor by IHG

Is parking available at the hotel?

Yes, the hotel offers on-site self-parking for a fee of EUR 29 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately EUR 25 per person. It is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.

Does the hotel allow pets?

Yes, the hotel allows pets in specific rooms with a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Late check-out is available for a fee of EUR 30, subject to availability.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility, including features for guests with disabilities. Specific details about accessible facilities are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Hamburg, within a 5-minute drive of Miniatur Wunderland and Hamburg Cruise Center. It is approximately 2.3 miles from Elbe Philharmonic Hall and 2.9 miles from St. Pauli Piers.

What are the hotel's policies regarding children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

Have a question?

Instant AI responses are based on hotel information

Prices for upcoming dates

September 2026

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Check-in must be done by someone who is at least 16 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fee for buffet breakfast: approximately EUR 25 per person
Covered self parking fee: EUR 29 per night (in/out privileges)
Pet fee: EUR 20 per pet, per day
Service animals are exempt from fees
Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.