Is parking available at the property?

Yes, free self-parking is available on-site, including wheelchair-accessible parking options.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:30 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.

Are airport shuttle services available?

Yes, airport shuttle services are available for a surcharge of MXN 300 per vehicle (one-way) and can be arranged by contacting the property with arrival details prior to travel.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities, including an elevator, registration desk, on-site restaurant, and pool. There are also designated wheelchair-accessible parking spaces.

What is the location of the property in relation to key landmarks?

The property is located 0.8 miles from Estrella de Mar Golf Course and approximately 20 miles from Fisherman's Monument, Playa Norte, and Immaculate Conception Cathedral. The nearest major airport is General Rafael Buelna Intl. Airport, located about 7.5 miles away.

Does the property have a swimming pool?

Yes, there is an outdoor pool available for guests, with access from 7:00 AM to 9:00 PM.

What are the hotel's policies regarding children?

Up to 2 children aged 11 years and younger can stay for free when occupying the same room as a parent or guardian, using existing bedding.

Luxury Suites By Estrella del Mar

What guests think

Luxury Suites By Estrella del Mar draws guests seeking quiet, spacious condo-style stays with attractive pools, hot tubs and long, uncrowded beaches, but its remote location and limited on‑site services shape much of the experience.

Many appreciate the clean grounds, golf setting and friendly staff, while others report inconsistent housekeeping, slow responses and difficulty finding or contacting the front desk. Rooms are large but decor and maintenance vary, with recurring issues like weak air conditioning, broken fixtures, spotty Wi‑Fi and sparse kitchenware. Dining is generally tasty but choices are few, hours can be short, poolside service is scarce and the mini‑market has limited stock. Expect a peaceful, self‑sufficient retreat best suited to travelers with a car.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Pools and hot tubs are highlights, and the beach is beautiful but often rough; pools close early and there is no reliable pool bar/service at the suites. On‑site restaurants and the mini‑market are limited and far from many suites; some maintenance issues (elevator) noted.

Related guest reviews

8

Blanca

Aug 10, 2024

·

Stayed 2 nights

Beautiful property! Pro: private beach, pool was nice & clean. Rooms are spacious, large kitchen for in room Cooking. TVs in all rooms. Restaurant have transportation. They have a little on site grocery store, super convient. Cons: staff on site is almost non existent. We were expecting service by the pool, there was 1 waiter but he was rarely seen. The restaurant on site in our unit closed super early too (5:00 pm). There are 2 other restaurants on site that have shuttles but have virtually the same menus with only a couple differences, which was disappointing. Also, they don’t allow load music to be played at the pool and they don’t have any music playing either which was kind of a buzz kill. Overall a great place to relax.

4

Keith

Mar 19, 2025

·

Stayed 10 nights

One restaurant open in vast mostly empty complex. Poor selection of cooking utensils in unit: no toaster, no kettle, no pairing knife, one very dull large cutting knife; three fry pans, one pot. Good housekeeping except floor gritty with sand. Restaurant is very good. Pool and hot tub very nice. Nothing to do nearby except golf. Good wifi. Isolated

6

Tonya

Mar 8, 2023

·

Stayed 7 nights

The food was excellent, but limited options, with only 2 restaurants. Same menu at both. I did not like how far away from everything the property was. No shopping or restaurants options close. You have to take several taxis to get anywhere. The condo we stayed in was dirty and the patio door was broken. You could not lock it.

8

Alina Angelica

Apr 7, 2025

·

Stayed 3 nights

No había bar en la alberca. No pasaron a limpiar los botes de basura en 4 días.

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8

Diana

Jul 25, 2024

·

Stayed 7 nights

La propiedad bien en general, la playa muy brava por las olas, retirado de las tiendas y restaurant, la tienda local muy limitada, pero en general muy recomendable para descansar ...

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10

Lizzie

Aug 28, 2024

·

Stayed 5 nights

Las instalaciones de la suite están geniales y muy muy espaciosas. Fuimos en familia 9 en total incluyendo niñas, está tranquilo, hay que ir preparado y surtido si quieres cocinar ahi, llevar toallas porque las de ahí no tienen nada q. Ver con “luxury towels” pero el personal nos atendió muy bien. Todos los días hicieron. Tienen un minisuper y es mini mini, pero te salva! Tiene su propia la adora y secadora lo cual está increíble, tienes q llevar tu jabón. Para pasarla relax y tranquilo está super bien, porque queda muy lejos de Mazatlan (40mins) así que si quieres alejarte del bullicio y escándalo está es la mejor opción!

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4

Manuel

Jul 18, 2023

·

Stayed 3 nights

Beautiful hotel with impecable golf course. However, the hotel is in desperate need of maintenance. Upon arrival, the elevator was not working and we had to carry our luggage two flights of stairs to the third floor. Our room could not be locked from the inside as the key would free spin inside the nob. It was never fixed after being reported at least three times to the front desk. Overall, the place is worth visiting, but minor details made us regret it this time.

8

Noe

Jul 8, 2024

·

Stayed 5 nights

This place is very remote and isolated from City of Mazatlán. This hotel is outdated and decor is of the early 2000's or 90's. If the stay is in the condo suites, all 3 restaurants are far and hotel transportation is not quick (average 15 to 30 minutes). This hotel premises practically shuts down at 9:30pm and the swimming pool closes at 8:00pm. Curfew on vacation is not good nor cost-worthy for the tourists or rentees. The ocean is very dangerous due to many riptides about every 75 to 100 meters apart and the jellyfish that washes up on shore. The ocean view is great, ocean breeze feels great, and the strong wave sounds are relaxing if you like to hear that. The key to enjoy this place is knowing what is here and what is not here, have a rental vehicle (or your own car), and take your own groceries (litte store shop is very limited, pricey, & when it runs out of supplies it takes days after your trip to get there). If you love the outdoors and lots of walking, this is your place to visit. This is not your typical "hotel" experience. You can love it, hate it, or be neautral regarding the limited commodities offered here at "Luxury Suites by Estrella del Mar". *Important Note: Read the other comments to get a better idea of what people have felt or experienced from this place.* Good Luck to All who visit!

10

Susana

Jul 15, 2024

·

Stayed 3 nights

En general excelente. Sería importante la presencia de un salvavidas porque es mar abierto y muy riesgoso

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8

Stuart

Feb 14, 2025

·

Stayed 2 nights

Quiet, close to golf and good restaurants on site , all the staff were very helpful excellent pools and hot tub facilities.

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Cleanliness

Cleanliness is mixed: several reviews praise clean rooms and well‑kept pools, but others report dirty rooms or linens on arrival, pests or mold, and irregular housekeeping or trash collection.

Related guest reviews

6

Cesar A

Aug 5, 2024

·

Stayed 2 nights

Al check in me comentaron que no habia pagado ninguna noche, la app de hotele.com decia que ya habia pagado una. Al final pague dos noches. El estado de la habitacion es regular-mala, chapas y baños en mal estado, mosquiteros rotos y caidos. Lo peor la limpieza, parecia que no la hacian, camas nal tendidas, olvidaban vaciar botes de basura.

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10

j guillermo

May 24, 2024

·

Stayed 4 nights

Lq limpieza fue excelente y era diario el servicio, toda el área comun y de alberca en muy buen estado, ambiente tranquilo y familiar.

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10

Guadalupe

Aug 4, 2024

·

Stayed 4 nights

Me encantó Luxury By estrella de mar. Es cómodo, amplio, excelente servicio. Solo mejoraría la limpieza de la habitación ya que de cuatro días que estuve solo acudieron uno a limpiar y tuve que reportarlo 3 veces. Falla mucho la señal del wifi. Pero si lo que buscas es desconexión está perfecto. Si es importante llevar despensa básica ya que en el súper que hay se acaba muy rápido todo.

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10

Karla

Jun 16, 2025

·

Stayed 1 night

Todo súper bonito y limpio

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2

Elizabeth

May 28, 2025

·

Stayed 4 nights

The pool was nice but the grounds had a lot of mold. My guest was very sick and could hardly breathe due to the mold. We had to leave early. We only stayed one night. The bed sheets were dirty

10

Cynthia

Dec 2, 2022

·

Stayed 19,321 nights

Nice, clean, quiet. Great for families

8

Juan Carlos

Jul 26, 2023

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Stayed 3 nights

La disponibilidad de toallas de alberca no es tan accesible, hay que recojerlas temprano. Habia muchas hormigas en nuestro cuarto por lo que no podiamos dejar ningun alimento sin destapar dentro y afuera del refrigerador. El colchon de la cama esta muy aguado jejeje. Sin embargo esto no fue mpedimento de tener una geniales vacasiones. Regresaria a hospedarme al lugar sin problemas.

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4

Omar

Jun 10, 2025

·

Stayed 1 night

El aire nonservia en elndepartamento y el hotel eataba vaciovy no mos quisieron cambuiar de habitacion , muy cortanteblabsenorita de recepcion la limpieza mal echa aire no servia bano tapado Taza de baano con mucha fuga de agua super reabaloso no agarran las teles internet limpieza a medias cucarachas

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10

Consuelo Aurora

Apr 11, 2024

·

Stayed 3 nights

Solo faltó un poco más de limpieza

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10

Cristoval

Jul 20, 2023

·

Stayed 3 nights

excellent place, very clean room, excellent customer service

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Rooms

Suites are spacious with kitchens and ocean views, good for families and quiet stays. However, many mention dated decor and frequent issues such as weak or nonworking AC, leaks or plumbing problems, broken locks/phones/TVs, hard mattresses, sparse kitchenware, and unreliable Wi‑Fi.

Related guest reviews

4

Keith

Mar 19, 2025

·

Stayed 10 nights

One restaurant open in vast mostly empty complex. Poor selection of cooking utensils in unit: no toaster, no kettle, no pairing knife, one very dull large cutting knife; three fry pans, one pot. Good housekeeping except floor gritty with sand. Restaurant is very good. Pool and hot tub very nice. Nothing to do nearby except golf. Good wifi. Isolated

10

Joyce

Mar 27, 2025

·

Stayed 6 nights

Really nice big condo. However it was lacking basic utenils and dishes for cooking. We loved the pool, hot tub. beautiful grounds and quiet location.

8

Steve

Apr 4, 2025

·

Stayed 14 nights

The bed was so hard the floor was almost better

6

Rosio

Aug 17, 2024

·

Stayed 5 nights

Had the basic amenities but we had to be moved due to one: a caller from the outside wanting to come to our room to check if belongings were left. The person was insisting to come to our room, and despite us calling security they kept calling. Second, the water heater was leaking and there was an another leak in the bathroom.

6

Metzy Yuridia

Jun 19, 2024

·

Stayed 3 nights

Reporte dos veces que el teléfono no funcionaba y en ninguna de esas dos veces lo arreglaron.

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2

Luis

Jun 21, 2023

·

Stayed 2 nights

no water for shower in master bedroom and no ac on half the suit, including the 2nd bedroom. We reported the problem on day one and had to called back the night of. day 2 because the night and morning shifts at front desk didn’t report the issue

4

Omar

Jun 10, 2025

·

Stayed 1 night

El aire nonservia en elndepartamento y el hotel eataba vaciovy no mos quisieron cambuiar de habitacion , muy cortanteblabsenorita de recepcion la limpieza mal echa aire no servia bano tapado Taza de baano con mucha fuga de agua super reabaloso no agarran las teles internet limpieza a medias cucarachas

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10

Jorge

Sep 5, 2024

·

Stayed 2 nights

Hotel was very nice, booked a 2 bedroom and it was very big with a view to the ocean.

8

Aline

Aug 20, 2024

·

Stayed 2 nights

El aire acondicionado de los dormitorios no funcionó

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10

Perla

Dec 26, 2024

·

Stayed 1 night

La vista, la amplitud de las habitaciones y los servicios con los que cuenta, sobretodo la tranquilidad del lugar

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Service

Service feedback is mixed: many guests found staff friendly and helpful, but numerous others report poor communication, confusing or slow check‑in, phones unanswered, limited staffing, and slow or inconsistent restaurant and pool service. Problem resolution and room changes were sometimes delayed or denied.

Related guest reviews

8

agustin

Feb 20, 2023

·

Stayed 4 nights

All was great except for the transportation. Front desk would hardly answer phone calls

2

Fernando

Apr 24, 2025

·

Stayed 1 night

The staff was not very helpful this place is big there no help how to get the condos. All Was given was a map go there no direction by the staff with luggage the outcome I checked in and 30 minutes I checked out they keep the payment for the night I would never stay here again and I wont won’t recommend any on my stall to stay here.

10

Martin

Jun 17, 2024

·

Stayed 1 night

Superb location and wonderful property with very friendly staff

8

ruben

Aug 8, 2023

·

Stayed 3 nights

Muy poco personal, sobre todo en recepción de LUXURY SUITES para ser temporada alta. Los horarios de los restaurantes del hotel muy limitados. Solicitamos un taxi y llegó 2 hrs después.

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10

Cesar Arnoldo

Aug 8, 2024

·

Stayed 4 nights

Excelente atención e instalaciones.

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4

Claudio

Mar 28, 2023

·

Stayed 2 nights

we arrive and the lady at the front gate took a while to come and open the gate for us. she didn't give us instructions in where to go. We assume we needed to go to the condominium area as that was our reservation. we spend an hour trying to find someone to help us with check in. while looking for some one we call the number in our reservation, and no one ever answer. finally a person cleaning told us to go to the hotel to do the check in. The hotel is extremely far from the condo area. we lost over and hour trying to figure all this out. the check in person didn't inform us that we need it a gate pass. every time we tried to leave the resort we were ask about a pass. they wanted us to go back to the hotel area to get one. Like I said too far from the condo and inconvenient.

6

Irma Tabanny

Jul 12, 2024

·

Stayed 4 nights

Front desk some days will just don't answer, some upgrades should be made... we took 3p min the first day to take the key out from the door, shower handle of one restroom didn't even stay in place, was completely broken. Restaurant Delfines never took my drink when requested one to the pool area, more than 1.5 hrs waiting for ir before I canceled...they didn't even apologized other than all that the place is pretty. Beach pretty and clean, pool and instalations fine

4

Omar

Jun 10, 2025

·

Stayed 1 night

El aire nonservia en elndepartamento y el hotel eataba vaciovy no mos quisieron cambuiar de habitacion , muy cortanteblabsenorita de recepcion la limpieza mal echa aire no servia bano tapado Taza de baano con mucha fuga de agua super reabaloso no agarran las teles internet limpieza a medias cucarachas

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2

Ron

Mar 1, 2025

·

Stayed 1 night

Massive property with no signs as to the direction of the office to check in. Took us 20 minutes driving from the front gate, multiple u-turns, inquiries with several people until we bumped into a shuttle driver who told us to follow him to the check in lobby. Without him, we never would have found it otherwise. Very isolated.

8

Stuart

Feb 14, 2025

·

Stayed 2 nights

Quiet, close to golf and good restaurants on site , all the staff were very helpful excellent pools and hot tub facilities.

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Location

Remote and isolated from Mazatlán’s attractions; a car or paid transport is usually needed. Quiet, safe setting inside a large complex, but signage and finding the check‑in can be confusing.

Related guest reviews

10

BIBIANA

Sep 14, 2024

·

Stayed 1 night

Great peaceful place but if your plans are to party by the malecón this is not the place to stay.

10

Blanca

Aug 28, 2024

·

Stayed 3 nights

El hotel es muy bonito, cómodo, el trato super amable; aunque está lejos de Mazatlán, si quieres un lugar de descanso es genial, si lo que deseas es turistear lo único conveniente es que lleves vehículo

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10

pascual

Jun 1, 2023

·

Stayed 1 night

I like the privacy, safe and the view and clean. The dining restaurant at the hotel and spa was great, fresh and service was good. I didn’t like was it was a little drive from attraction of the city.

10

Deborah

Feb 7, 2025

·

Stayed 11 nights

This is the perfect resort to enjoy golf and sunshine! It's away from the noise of the Golden Zone and the suite was very convenient and clean. Beautiful landscaping and Staff was excellent. You will need either to rent a car or hire a cab to go into the city. We are definitely returning next year.

10

César Alán

Aug 2, 2024

·

Stayed 3 nights

Si quieres descansar y relajarte en un lugar aislado del típico bullicio de Mazatlán, éste es el lugar ideal, sólo lleva suficientes provisiones para tu estancia pues el supermercado más cercano está a 20 minutos

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8

Noe

Jul 8, 2024

·

Stayed 5 nights

This place is very remote and isolated from City of Mazatlán. This hotel is outdated and decor is of the early 2000's or 90's. If the stay is in the condo suites, all 3 restaurants are far and hotel transportation is not quick (average 15 to 30 minutes). This hotel premises practically shuts down at 9:30pm and the swimming pool closes at 8:00pm. Curfew on vacation is not good nor cost-worthy for the tourists or rentees. The ocean is very dangerous due to many riptides about every 75 to 100 meters apart and the jellyfish that washes up on shore. The ocean view is great, ocean breeze feels great, and the strong wave sounds are relaxing if you like to hear that. The key to enjoy this place is knowing what is here and what is not here, have a rental vehicle (or your own car), and take your own groceries (litte store shop is very limited, pricey, & when it runs out of supplies it takes days after your trip to get there). If you love the outdoors and lots of walking, this is your place to visit. This is not your typical "hotel" experience. You can love it, hate it, or be neautral regarding the limited commodities offered here at "Luxury Suites by Estrella del Mar". *Important Note: Read the other comments to get a better idea of what people have felt or experienced from this place.* Good Luck to All who visit!

8

Manuel

Mar 21, 2025

·

Stayed 4 nights

This property is not close to Mazatlán or stone island.

2

Ron

Mar 1, 2025

·

Stayed 1 night

Massive property with no signs as to the direction of the office to check in. Took us 20 minutes driving from the front gate, multiple u-turns, inquiries with several people until we bumped into a shuttle driver who told us to follow him to the check in lobby. Without him, we never would have found it otherwise. Very isolated.

10

philip

Apr 1, 2025

·

Stayed 2 nights

Very nice property very quiet but too far from mazatlan.

8

Michelle Wedderburn for

Dec 26, 2022

·

Stayed 19,351 nights

We enjoyed our stay. It is very far from the city part of Mazatlan but great for relaxing, especially w/kids.

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Dining

Food quality gets good feedback, but options are limited, menus repeat, hours can be early, and service is often slow. There is no pool bar at the suites and poolside service is scarce; bringing provisions helps.

Related guest reviews

8

Blanca

Aug 10, 2024

·

Stayed 2 nights

Beautiful property! Pro: private beach, pool was nice & clean. Rooms are spacious, large kitchen for in room Cooking. TVs in all rooms. Restaurant have transportation. They have a little on site grocery store, super convient. Cons: staff on site is almost non existent. We were expecting service by the pool, there was 1 waiter but he was rarely seen. The restaurant on site in our unit closed super early too (5:00 pm). There are 2 other restaurants on site that have shuttles but have virtually the same menus with only a couple differences, which was disappointing. Also, they don’t allow load music to be played at the pool and they don’t have any music playing either which was kind of a buzz kill. Overall a great place to relax.

10

Ann

Dec 16, 2022

·

Stayed 3 nights

This is a beautiful setting far from the noisy (but fun) city of Mazatlan. Miles of beautiful beach. Our upgrade was great. Food in restaurants was delicious.

8

Saul

Jul 27, 2024

·

Stayed 5 nights

Muy bonito lugar, debería tener más variedad de comida y bebidas

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6

Debora

Feb 22, 2025

·

Stayed 5 nights

Very isolated. Poor communication with employees speaking little English. Kitchen was sparsely equipped. No pool bar. Very responsive when we needed things. No shower door. Water leak under bathroon sink. Would nor go back.

6

Tonya

Mar 8, 2023

·

Stayed 7 nights

The food was excellent, but limited options, with only 2 restaurants. Same menu at both. I did not like how far away from everything the property was. No shopping or restaurants options close. You have to take several taxis to get anywhere. The condo we stayed in was dirty and the patio door was broken. You could not lock it.

8

Alina Angelica

Apr 7, 2025

·

Stayed 3 nights

No había bar en la alberca. No pasaron a limpiar los botes de basura en 4 días.

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10

Rogelio

Jan 2, 2023

·

Stayed 19,358 nights

They need more internal communication, better quality food and a pool bar at the condominiums area.

10

Cesar

May 20, 2024

·

Stayed 3 nights

The staff is very friendly and respectful. The restaurants here are amazing. It’s so quiet here and the beach is just a few feet away it’s so beautiful

10

Adriana

Aug 18, 2024

·

Stayed 3 nights

Excelente servicio, comida riquísima pero recomendable para llegar y no salir de ahí, pues bastante retirado del centro de la ciudad

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8

Guillermo

Jul 31, 2023

·

Stayed 4 nights

Muy buenas instalaciones. La comida muy buena. Solo falta rapidez en los restaurantes.

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Luxury Suites By Estrella del Mar

About this property

Location

Room options

Luxury Suite, 1 Bedroom, Ocean View

Luxury Suite, 3 Bedrooms, Ocean View

Luxury Suite, 2 Bedrooms, Ocean View

Guest reviews of Luxury Suites By Estrella del Mar

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Luxury Suites By Estrella del Mar