Is parking available at the property?

Self parking is available on-site for a fee of JPY 1500 per day. Guests must contact the property in advance to reserve parking.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:30 AM for a fee of approximately JPY 2400 for adults and JPY 1200 for children.

What are the standard check-in and check-out times?

Check-in is available from 2:00 PM until midnight, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in Koto, Tokyo, within a 5-minute walk of teamLab Planets TOKYO and Toyosu PIT. It is approximately 0.7 miles from Toyosu Market and Ariake Arena, and 15.9 km from Haneda Airport.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Hotel JAL City Tokyo Toyosu - 4 Star Stay

Average nightly price at Hotel JAL City Tokyo Toyosu by month, last 12 months (USD)
Month	Average price
January	$113
February	$133
March	$167
April	$180
May	$157
June	$110
July	$109
August	$111
September	$134
October	$180
November	$193
December	$160

What guests think

Across recent reviews, Hotel JAL City Tokyo Toyosu is praised for clean, comfortable rooms with great city or bay views, courteous staff, a quiet waterfront setting near Toyosu Market and teamLab Planets, and handy transit plus a 24-hour Lawson downstairs.

However, it sits away from central Tokyo and some guests noted fewer late-night dining options and occasionally rigid policies. Breakfast feedback is mixed, with praise for variety alongside reports of cold or unreplenished items and crowding. While cleanliness is generally strong, a minority mentioned housekeeping lapses or odors. Expect a modern, quiet base ideal for Toyosu plans and easy transit.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many highlight the 24-hour Lawson convenience store in the building and note on-site parking, typically with fees. An on-site restaurant is mentioned, and a few guests found evening options or hours limited.

Related guest reviews

10

John

Sep 7, 2024

·

Stayed 1 night

Excellent staff and very convenient with many train stations nearby. Also parking if you have a car.

10

Marjorie

May 11, 2025

·

Stayed 2 nights

It's a short walk to the train station. Super convenient for visiting the Team Labs Museum and the fish market. Their hotel is clean, quiet, friendly for English speakers, and has a Lawson convenience store right next door so you can easily pick up snacks and essentials there when needed.

10

Paul

Nov 10, 2025

·

Stayed 1 night

Everything was wonderful. Close to airport. Close to new Toyosu fish market. Close to Team Lab great 24 hour Lawson on the first floor.

10

KAORI

Aug 14, 2023

·

Stayed 1 night

部屋が清潔で、館内は静か、駐車場も併設されているのでいつも利用しています。

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10

LANNA

Jan 12, 2026

·

Stayed 5 nights

A equipe do hotel desde a recepção até o restaurante e a limpeza são super atenciosos. O hotel é muito limpo. E na recepção tem uma loja aberta 24 horas que tem de tudo, traz praticidade em todo o tempo. E a estação fica a 10 minutos de caminhada. Hotel maravilhoso!

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10

Julie

Nov 28, 2025

·

Stayed 2 nights

The staff were fantastic. The room was wonderful. We liked that it was a little far from main areas of Tokyo. We didn't eat at the hotel. The Lawson was very convenient. A great stay

10

Hooi Theng

Jul 22, 2024

·

Stayed 2 nights

Very clean and new, walking distance 2 blocks to sushi dai, get ticket at 5am then having breakfast after at 6am, went to hot springs after that. Hard to find a place to eat for late night dinner around the hotel but walking distance to La la port about 20 minutes

10

Brenda

Nov 16, 2025

·

Stayed 6 nights

Very nice room even though it was small, as most Japanese room standards. I was thankful for coffee and tea service in room. Also had a kettle so I could make noodles from the Lawson’s market which is conveniently located downstairs. Also conveniently located between two train stations.

10

Sze Chung

Nov 28, 2024

·

Stayed 4 nights

Lawson available without getting out of hotel area

8

SATOMI

May 28, 2024

·

Stayed 1 night

ホテル併設の🅿️は、スペースも広く駐車しやすかったが、何処が空いてるかを分かるようになっていると、更に良かったかな。自動チェックインは、分かりやすく良かった。部屋は、清潔感があって良かったが、部屋から見える景色が思っていたのと反対側で、高層階でしたが、楽しみにしていた部屋からの景色ではなくて、それが残念でした。部屋のレイアウトや空調は快適で、ゆったり過ごせました。宿泊料金が、泊まった曜日だけ、お安いせってだったようで、お得感がありました。

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Cleanliness

Most reviews describe very clean rooms and public areas. A recurring minority reported lapses such as odors, missed or superficial cleaning, and occasional stained linens or leftover debris.

Related guest reviews

10

Yoshimi

Jan 24, 2026

·

Stayed 3 nights

清潔で、毎日キレイに清掃してくださいました

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8

Aida

Mar 26, 2025

·

Stayed 5 nights

Good place, quiet. Room had everything we need. Only thing was hairs on carpet. Very comfortable location. Subway and bus stop near the hotel, walking 1 minute. Haneda airport 15km away. Also convenient store in the same building. They have very good coffee. No regrets.

4

Kevin

Aug 9, 2023

·

Stayed 1 night

The first room we were given was terrible. There was glitter all over the bathroom counter. There were candy wrappers around the TV. The towels smelled weird, one smelled like bodily fluids. But the icing on the cake was that there was dirty clothes in the drawer. When I went down to the front desk to tell them about it, the initial response was she gave me a set of towels. I had to ask them to move to a new room and there was some resistance. Initially, the staff was just going to clean the things in the room I pointed out. I asked if they could give us a new room and after some thinking, they decided to give us a new room. The new room was better, but I guess I have higher expectations for a JAL hotel. It's pretty far from Haneda Airport. There isn't much in walking distance around the hotel. It was nice to have a Lawson's on the ground floor. The buffet was "serviceable" for Japan standards. Nothing fancy just enough to get the job done, if you know what I mean.

4

Hiromi

Sep 13, 2025

·

Stayed 9 nights

The room smelled like Mildew and sweat and I asked them to do something about it… nothing changed. It was uncomfortable sleeping in that stinky environment

6

JUNKO

Dec 26, 2023

·

Stayed 1 night

洗面台の排水がよくなかった。フェイスタオルに髪の毛が結構ついていた。

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4

Akemi

Jan 5, 2024

·

Stayed 3 nights

とにかく清潔感が無かったです。水回りのカビがすごく、初めてフロントにて清掃をするようにお願いをしました。洗面所はおそらく詰まってて、流れませんでした。乳幼児がいたため、清潔感がないのは気になりました。近くにベビーベッドの貸し出しをしているホテルが無かったため、こちらに宿泊しましたが2回目はないなと思いました。バスタオルが毎回足りなくて、フロントに取りに行くのも面倒でした。　清掃をお願いした時にフロントで対応してくださった方はとても良い方でした。清掃後彼女が確認しにいくと清掃員にコンタクトを取っているのが聞けました。しっかり見てくださったのか、出かけて帰ってきたら部屋は綺麗でした。

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10

Nicolas

Jul 10, 2025

·

Stayed 2 nights

Very clean, in and around the hotel. Also, the hotel was quiet overall and staff were very friendly.

10

Tiberiu

Oct 29, 2024

·

Stayed 4 nights

Very clean.

8

Ting Fung Edward

Jun 12, 2024

·

Stayed 3 nights

The last day of house keeping quality was poor. They only tidy up the bed sheet and leave all other things / stuff remain the same. K

6

Yuk Tim

Nov 5, 2025

·

Stayed 2 nights

距離豐州市場及車站都不算遠的，房間整體也尚算滿意，但服務一般。住了兩晚三人入住，只給了兩份用品，聯絡前台後，有中國大媽才補回一份。第二天出外前，已按亮了打掃房間的電掣，吃完晚飯回來，電掣仍然亮着，入房發現沒有人清理垃圾桶、更換毛巾，不更換床單是可接受的，但連垃圾都不清理，毛巾不更換就不可接受，再致電前台，回應說大媽已收工了，沒人處理，這樣的服務不可接受。

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Rooms

Rooms are modern and comfortable, often spacious for Tokyo with excellent views and well-designed bathrooms. Some guests found certain rooms small with limited storage.

Related guest reviews

8

sooyoung

Feb 18, 2026

·

Stayed 1 night

Room was cramped with too much furniture for the space, rm 604 but clean.

10

Rieko

Jun 17, 2024

·

Stayed 1 night

We were at 12th floor, and the views from the bathtub and bedroom were awesome! The bathtub and toilet are separated, many amenities; including slippers, makeup remover, face wash, lotion, cream, brush, and etc. The room was new, clean, spacious, and quiet. The breakfast has a variety of foods, including anmitsu mochi with kinako powder and sweet black beans. It was excellent!

10

Dereyona

Oct 8, 2025

·

Stayed 2 nights

Loved this property. Highly recommend a room premium room with city views.

8

Marie

Jan 27, 2025

·

Stayed 3 nights

The room was quite small ans there was no wardrobe to put clothes in. The plug in system was exclusively japanese, or USB, so make sure to have an adaptator or the right cables. Otherwise, it was perfect : good location, convenience shop open almost 24/24, very clean etc.

8

Yasushi

Jan 1, 2023

·

Stayed 19,355 nights

部屋がシンプルで広い

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10

Kahori

Oct 22, 2024

·

Stayed 2 nights

部屋から夜景が綺麗でした！東京タワーも見えて良かったです。部屋も清潔でした。

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4

Dennis

May 25, 2024

·

Stayed 2 nights

Stayed 2 nights with my wife..Room is small like lots of other hotel. Light switch for the room was not straightforward. Shower/bath room does not have place to hang towel or clothes so need to go out to retrieve clothes. Sink does not have dedicated light. The most frustrating part of the stay was the intermittent internet service. It kept on losing connection so couldn’t use Line. Everytime you re-connect it goes to their site to see their offering. First time I stayed at Jal Hotel. Very disappointed.

8

Sai Man

Feb 15, 2024

·

Stayed 3 nights

Spacious room with great scenery

8

Robin

Oct 22, 2025

·

Stayed 4 nights

It was a good location, very peaceful. The hotel was very well run. Our room was excellent and a good size for Tokyo. There is a slight noise from the room ventilation

10

Shua

Mar 23, 2025

·

Stayed 2 nights

Out of all of the hotels we stayed in Japan this was by far our favorite! We had a view over looking the pier and it was beautiful. Extremely clean and spacious!

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Service

Staff are widely described as friendly, professional, and helpful. However, several guests experienced rigid policies or unresponsive/curt interactions.

Related guest reviews

8

Kwok

Oct 13, 2025

·

Stayed 3 nights

Seaview is good on the higher floor, spacious room and bathroom. Check-in staff was a bit unfriendly and showed impatient for my providing the personal information.

10

John

Jul 30, 2024

·

Stayed 2 nights

Friendly staff ready to help with all your requests.

10

Abdikarim

Oct 12, 2024

·

Stayed 4 nights

I would highly recommend this hotel and I’ve stayed at this hotel multiple times. The staff are friendly and courteous and go above and beyond to help you and it’s walking distance to mall and not to mention two train stations.

10

Matthew

Nov 22, 2025

·

Stayed 3 nights

The foreign front desk officer was so very friendly and helpful. Couldn’t have been a better welcome. He was very helpful sending baggage to next hotel.

4

Hideo

Oct 1, 2024

·

Stayed 1 night

Reasonable price and stay experience. However, I marked service as 1 star. It is because I contacted them regarding important request about checking-in in advance multiple times, but never heard back.

10

Remi

Nov 15, 2025

·

Stayed 3 nights

Great location. Attentive and professional staff. Thank you.

6

Adam

Oct 29, 2025

·

Stayed 8 nights

This hotel was part of a group stay therefore I did not choose this hotel. I come from a background of hotel management so my opinion here is is that of a professional in the field. Be forewarned, this is a business hotel. I would not recommend it for a family. As a group there were five separate rooms we had of which I did see each. All of which were on the small side, had no closets nor any drawer space for any items. A business hotel. Now for the downside. I used the send message to hotel feature in Expedia to ask a simple question several weeks before I visited. I never got any kind of response. I messaged again in a few days before visiting again with no response. That’s strike one as far as I’m concerned😨 not responding to a guest shows poor customer service. Strike two was my room placement. The elevator shaft was directly opposite the head of my bed. One could not sleep past about 5:30 AM do the elevators rumbling up and down the shaft. Do not take any room with 09 or 15 as these are the ones opposite the elevator shaft. These are the sort of rooms that should go to customers last and certainly not customers who are staying for eight days like I was. Again poor customer service. Strike three after an eight days stay I asked for a simple one hour extension to my checkout time of 11 AM. I was refused. I was told that my Expedia reservation did not extend me any simple courtesies… 😤 I’ll never consider this hotel or any other JAL property again

10

Cheong

Jul 16, 2024

·

Stayed 2 nights

Excellent location for what was planned for first two days of my itinerary for teamLab planets, toyosu fish market and the tuna auction, Senkyaku Banrai Rooftop Footbath, Divercity with Gundam statue...also staff was excellent and helpful...many thanks to Gurung and her manager for resolving a mistake that was made to the room as well..would recommend and come back again

2

Feliza Valorie

Sep 2, 2025

·

Stayed 2 nights

Front desk is not being helpful! she even showed how irritating she was when i was trying to extend my stay, so instead of extending, i transfer to another hotel even begore my reservation date ended

2

Miyuki

Mar 20, 2025

·

Stayed 2 nights

チェックインのスタッフの態度が非常に悪く、眉をひそめていて、説明も不機嫌でした。 JALの系列ホテルとして、彼らのサービスがどのように提供されているのか分かりません。

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Location

Quiet waterfront location close to Toyosu Market, teamLab Planets, and nearby stations, with easy transit. It is farther from central Tokyo and some found dining options limited late at night.

Related guest reviews

10

Marjorie

May 11, 2025

·

Stayed 2 nights

It's a short walk to the train station. Super convenient for visiting the Team Labs Museum and the fish market. Their hotel is clean, quiet, friendly for English speakers, and has a Lawson convenience store right next door so you can easily pick up snacks and essentials there when needed.

10

Gurinderpal

Oct 15, 2025

·

Stayed 3 nights

Close to teamlabs and LaLaPort Shopping mall. Lawson right next door. Really close to the transit. Staff very friendly and helpful. Great location.

10

Mutsumi

Oct 20, 2025

·

Stayed 1 night

Very close to the Toyosu tuna auction, which starts at 5:30 am. We recommend this hotel for tuna auction attendees. Also great food in Toyosu market area.

10

Sandra

Jun 26, 2025

·

Stayed 1 night

Great clean hotel for a very reasonable price, within short walking distance of a few train stations and 5 minutes away from team lab planets. We had a great stay in a good sized clean room with a pretty view of the city and river and comfortable beds. I would definitely consider staying here again.

10

Donald Glen

Mar 18, 2025

·

Stayed 1 night

This is the second Hotel JAL City that I have stayed at and both have been better than most hotels in this class. Hotel JAL City Toyosu is very clean, the room had several amenities (toiletries, coffee, etc.) and the bed was comfortable. It is located within easy walking distance to the Toyosu PIT concert venue. The sidewalks in the neighborhood are clean and wide, and the train stations are close by. Recommended.

10

Kristina

Sep 25, 2025

·

Stayed 4 nights

We had a good stay, the view is amazing. Not close to the center of Tokyo, it took us almost an hour to get to anywhere in Tonyo. But close to public transport.

10

Claire

Mar 18, 2024

·

Stayed 1 night

Located super close to a train station and to TeamLabs! There were also plenty of dining options around the area and the hotel room was beautiful in and out. Hotel is also decently close to the airport so it made airport transfers quite quick.

10

Elizabeth

May 22, 2025

·

Stayed 1 night

Great location near Toyosu Market, especially if you want to walk to the fish auction early in the morning. (Note: auction is closed on sundays, wednesdays and holidays!) Near train station (Shijo-mae). Close to great restaurants and food mall. No sento (public bath), but there is one across the street. Room was spacious.

10

Mariem

Jun 25, 2025

·

Stayed 3 nights

Il faut savoir que cet hotel est un peu excentré par rapport au centre de Tokyo, et que les bus arrêtent de circuler avant minuit A part ça, tres bon hotel en général La vue, exceptionnelle

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10

PATRICK Y C

Feb 5, 2023

·

Stayed 2 nights

酒店頗新和整潔，設備可以，早餐品質非常好，房間設備夠用及燈光也足夠，酒店位置也不錯離市場前站在100米左右，只是那條輕鐵線比較貴，豐州的環境也不錯。

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Dining

Breakfast earns frequent praise, but feedback is mixed: multiple reviews cite cold dishes, items not replenished, crowding, or a more limited selection than expected.

Related guest reviews

10

NATSUKI

Sep 24, 2024

·

Stayed 1 night

豊洲市場やチームラボが徒歩圏内でとっても楽しかったです。お子様連れやお年寄りが一緒の方にオススメです。とっても清潔で、夜景も綺麗です！朝ご飯ビュッフェもおいしいて大満足です！特にスクランブルエッグがとっても美味しくていっぱい食べました！

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8

Stewart

Dec 17, 2024

·

Stayed 2 nights

The hotel was clean, modern and in a good local with very helpful staff. The only complaint that my family had was that the supposedly 'hot' dishes at breakfast were not kept warm enough to even call them warm. If they fixed that, it would be 5 stars

6

Stephanie

Jun 27, 2025

·

Stayed 1 night

We chose this location for its rating and distance to team Labs planets. It had a hard bed, no place to put your suitcase but everything else was perfectly adequate and nice and clean. However you really feel you are in a commercial Hotel and the breakfast was not maintained and most of the things were missing instead of being cleaned and refilled. There was no iced tea/ black tea as we had found it all the other places we stayed which was a disappointment. We felt frustrated that we paid for their breakfast and then half of the breakfast like all the fruit, all the grilled fish was already gone and not refilled.

8

Steven

Mar 16, 2025

·

Stayed 2 nights

Nice stay. Room was clean and comfortable. Breakfast buffett was average and not so great. Extremely crowded. Located close to teain station. Just not in a very intersting part of Tokyo.

8

Bernardita

Mar 9, 2025

·

Stayed 3 nights

Property was nice, a bit far from the the main attractions but with public transportation available close by. Breakfast area was spacious but food options were limited compared to previous hotels I've been in Tokyo. Room was clean and spacious compared to other hotels in Japan. Great view from the room.

10

Jennifer

May 19, 2025

·

Stayed 2 nights

Very clean and quiet. Breakfast was great!!!

10

Michael

Dec 6, 2024

·

Stayed 9 nights

Nice hotel with reasonably sized rooms. Buffet breakfast was a little disappointing as western elements such as bacon, sausages and scrambled eggs were cold or room temperature at best, and the scrambled eggs were too runny and needed more cooking. Also the toasters were incredibly slow. Overall we enjoyed our stay and will return next time in Tokyo

10

Tricia

Nov 23, 2025

·

Stayed 2 nights

Roomy, great amenities toiletries, breakfast good, nice toilet very clean

10

Kevin

Mar 27, 2024

·

Stayed 2 nights

Amazing breakfast buffet! Lots of options for vegan food.

10

tomi

Feb 27, 2024

·

Stayed 1 night

ホテル内とても綺麗で清潔感ありました。朝食も種類豊富でどれも美味しかったです。また利用したいです。ありがとうございました。

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7 $334
8 $133	9 $151	10 $158	11 $172	12 $277	13 $282	14 $228
15 $149	16 $176	17 $176	18 $243	19 $249	20 $271	21 $408
22 $288	23 $203	24 $194	25 $161	26 $195	27 $150	28 $275
29 $157	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
		1 $123	2 $142	3 $142	4 $143	5 $221
6 $118	7 $124	8 $154	9 $143	10 $157	11 $156	12 $249
13 $122	14 $113	15 $123	16 $127	17 $127	18 $133	19 $227
20 $122	21 $124	22 $139	23 $143	24 $217	25 $185	26 $292
27 $268	28 $293	29 $315	30 $326	31 $360

Hotel JAL City Tokyo Toyosu

Prices for Hotel JAL City Tokyo Toyosu

Monthly average prices

About this property

Location

Room options

[Regular Floor] Deluxe Twin Room For 3 People

[Upper Floor] Moderate Queen Plus Room

[Upper Floor] Deluxe Twin Plus Room

[Regular Floor] Moderate Twin Room

Run of House[4Pm Check in 10Am Check Out] (2 People Use) (Assign At Check-In)

Connecting Room

[Regular Floor] Superior Twin Room

[Upper Floor] Superior Queen Plus Room

Moderate Twin Room, No Room Cleaning

Run of House[4Pm Check in 10Am Check Out] (Single Use) (Assign At Check-In)

[Regular Floor] Moderate Queen Room

[Regular Floor] Deluxe Twin Room

[Upper Floor] Deluxe Twin Plus Room For 3 People

[Upper Floor] Superior Twin Plus Room

Run of House, No Room Cleaning

Moderate Queen Room, No Room Cleaning

[Regular Floor] Superior Queen Room

[Upper Floor] Moderate Twin Plus Room

[Upper Floor] Connecting Plus Room

Guest reviews of Hotel JAL City Tokyo Toyosu

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel JAL City Tokyo Toyosu

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