Does the hotel allow pets?

Pets are not allowed, but service animals are permitted.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 10:00 PM, and check-out is by 11:00 AM. Early and late check-in/check-out may be available for a fee, subject to availability.

What is the location of the hotel in relation to key landmarks?

The property is located in Shinjuku, Tokyo, within a 5-minute drive of Shinjuku Gyoen National Garden and Yoyogi Park. It is 0.2 km from Tokyo Metropolitan Government Building and 3 km from Shibuya Crossing.

What are the hotel's policies for guests staying with children?

Up to 2 children aged 6 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

MIMARU Tokyo Shinjuku West - Comfortable Stay in Tokyo

Average nightly price at MIMARU Tokyo Shinjuku West by month, last 12 months (USD)
Month	Average price
January	$400
February	$386
March	$476
April	$490
May	$384
June	$435
July	$423
August	$345
September	$322
October	$469
November	$441
December	$530

What guests think

Across reviews, MIMARU Tokyo Shinjuku West is praised as a family-friendly, apartment-style base in quieter West Shinjuku, with spacious rooms (often with bunk beds and kitchenettes), helpful multilingual staff, and a walkable location roughly 8-15 minutes from Shinjuku Station.

Families like the on-site laundry and in-room amenities that make simple meals easy. Reviews consistently commend cleanliness, though several mention occasional bathroom odors and that full housekeeping is not daily. A few find the walk to trains longer than expected and some mattresses or pillows too soft or worn. Expect a practical, quiet stay with space to spread out.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Apartment-style conveniences like kitchenettes and a well-used coin laundry are highlighted; guests can borrow extra kitchen items at the lobby. Some note dryers are slow or the laundry gets busy at night.

Related guest reviews

10

Mario

Aug 18, 2024

·

Stayed 3 nights

The property has a coin laundry that you can use 24/7.

10

Kitman

May 29, 2024

·

Stayed 4 nights

The front desk staff speaks fluent English. They were very helpful with luggage delivery and even called the next hotel for us to confirm our reservation. You can request amenities and jammies for free. Laundry machines work well and was not too crowded.

8

Johanna

Apr 7, 2025

·

Stayed 4 nights

Good hotel - quiet part of Shinjuku But still close enough to walk places Plenty of convenience stores nearby and also a great park for kids Hotel has a laundry which is great

10

Iti

Oct 15, 2025

·

Stayed 4 nights

The kitchen supplies were perfect to whip up a decent breakfast and get a good start to the day . Very convenient location close to the South Gate exit for JR train

10

Nicole

Oct 21, 2025

·

Stayed 7 nights

Stayed here for a week with my husband and 3-year old son. Absolutely loved it- staff was excellent, room was very nice, and I really liked the on-site laundry room on floor 2. I definitely recommend for people who want a spacious hotel room while in Tokyo

10

Chris

Jul 12, 2024

·

Stayed 4 nights

Excellent hotel. Room was very spacious and had the microwave and fridge were very convenient. The room was clean and comfortable. The location was great - not far from the Shinjuku station and great restaurants nearby. We had a very nice stay.

10

Jil

Sep 10, 2023

·

Stayed 3 nights

The amenities were new and we took a bedroom for 4 and had a wonderful stay here. Located on the quieter side of Shinjuku, this place is suited for families, JR line is a bit of a walk like 800m away but works for us as I was travelling with 2 teenage girls. The beds were comfy and we had good space in the room. Modern setting - has everything you need really. The shared washers and dryers on level 2 makes clean laundry a breeze 24/7. Makes for a great base if you are travelling to other parts of Japan and wanting to come back to Shinjuku. The hotel can store your luggage for you at 5,000 yen per day per piece. This is also an excellent location as there is direct airport limousine at the Washington Hotel just behind this apartment - 3 mins walk away so zero hassle making your way to either airport. Overall, superb stay. Will be back again for sure!

10

Rei

Oct 21, 2025

·

Stayed 4 nights

The spacious apartment style hotel was great. My kids really enjoyed the bunk beds. I appreciated the large kitchen area and access to a laundry room. The friendly multi-lingual front staff also helped answer any questions I had along the way.

10

Megan

Nov 24, 2023

·

Stayed 9 nights

This hotel is a great place to stay with a family. Convenience stores close by, grocery store walking distance and Shinjuku station close by. It was nice to stay close to the station but a little out of the chaos that is the station hub. Laundry on site, there was always machines free and detergent is included. Dryers take a long time to dry but the rooms include hangers for drying so we used that often. Staff was amazing and so very helpful during our 11 day stay. Kitchen was stocked with the basics and there were more appliances to borrow in the lobby as needed. We stayed as a family of 4 with 2 teenagers and we will always look to stay at Mimaru hotels when we visit Japan.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally described as very clean. Several reviews note occasional bathroom odors, stray hair or dust, and that full housekeeping is less frequent than daily.

Related guest reviews

10

Allan

Sep 4, 2025

·

Stayed 7 nights

The size of the 2-bedroom apt was kind of smaller than we expected but it was cozy and comfortable for 5 of us. The sound insulation in the apartment was very good considered that this property was in the busy downtown area. The front desk staffs were very friendly and helpful. The things that we didn't like were lack of closet space and the toilet is in a separate tiny room (like small closet) than the bath and sink area. Also, there was some kind (like pee) smell constantly coming from that tiny toilet room. Despite these small drawback, we still recommend this hotel to anyone.

10

Anton

Dec 3, 2025

·

Stayed 3 nights

Clean, quiet, very helpful staff in an excellent location

6

Melissa

Oct 7, 2024

·

Stayed 4 nights

We stayed at this property for 4 nights. We paid over $600 a night. My concerns was with housekeeping. At over $600 a night I would expect full housekeeping daily, however bins were emptied and towels replaced daily but no other cleaning such as vacuuming or bed making was completed. It was completed on the last night of our stay but not sure why it would not have been done at the half way mark of the stay. We had stayed at a number of hotels during our stay and this was the only one with reduced housekeeping and amenities. There were limited amenities available in reception. I would not recommend this hotel as I believe you could find better hotels with increased services for the same or less per night. In the AD it did say housekeeping included, so not sure if this was a recent change. The reception staff were very friendly.

8

Juan Manuel

Jul 6, 2023

·

Stayed 14 nights

I stayed for two weeks, the hotel only cleaned the apartment fully only once the entire time I was there. The property only took trash and changed towels daily and every third day day they changed the bed sheets.

6

Shawn

Nov 30, 2024

·

Stayed 2 nights

Rooms are very small and they don’t clean everyday but the price is great!

8

Lukas

Dec 18, 2024

·

Stayed 6 nights

Good location, great staff. Rooms could be cleaner.

10

Samson

Nov 28, 2025

·

Stayed 2 nights

Room was nice, very clean.

10

Casey

Nov 16, 2025

·

Stayed 2 nights

Friendly staff, clean rooms, good location

8

Margaret

Jun 12, 2024

·

Stayed 3 nights

Mixed experience - The front desk staff are wonderful - very courteous, helpful, and accommodating. The lobby is clean and so were the kitchen, dining area and bathroom. Unfortunately, I have to ding them on cleanliness of the bed area. We booked the Japanese style room and the tatami floors were really gross (like, dirtiest I've ever seen). Management should have had these changed out. We also found hairs on the sheets for the futons and one of the mattress pad had stains. Our western style beds were fine but maybe they forgot to clean the futons? I don't know, it definitely left us feeling icky. For the price of the accommodations we expected better in this realm.

8

Hubert

Jan 4, 2026

·

Stayed 4 nights

Stayed at hotel for four nights with family of four. Location of hotel is good though hotel room and amenities appear dated to my liking. Approximately 10 minute walk from nearest station. Convenience stores close by for snacks and essentials. Retail area also very close. Room is spacious by North American standards, kitchenette was useful for late night snacks. My only displeasure was the scent in our room especially the toilet. Despite the cleaning it didn’t smell fresh. The carpets in the room probably needed cleaning or harbored scents. It made my stay less pleasurable. However, front desk staff were helpful and friendly. Helped me secure restaurant reservations, booked airport limo and received my luggage forward with no issues.

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AI-generated summary based on recent guest reviews

Rooms

Spacious, family-oriented rooms with smart layouts, bunk beds, dining space and kitchenettes; many report quiet stays. Some mention soft or aging mattresses/pillows and a few dislike the toilet being in a separate small room.

Related guest reviews

10

Rob

Jul 13, 2025

·

Stayed 7 nights

Great family room, excellent amount of space. Walking distance to Shinjuku stn.

6

Kathleen

Apr 26, 2025

·

Stayed 5 nights

The hotel was too a far of a walk to train station and main area of shops and restaurants. My bed was sunken in the middle - not comfortable- they need to change their mattresses

8

Jennifer

Oct 13, 2024

·

Stayed 8 nights

It’s a nice hotel however not as close to Shinjuku station as expected. The mattress on the bed was dented in the centre and the pillows were too soft, they’d part in the centre when sleeping. Other than that, very friendly staff, very clean and tidy.

10

Allan

Sep 4, 2025

·

Stayed 7 nights

The size of the 2-bedroom apt was kind of smaller than we expected but it was cozy and comfortable for 5 of us. The sound insulation in the apartment was very good considered that this property was in the busy downtown area. The front desk staffs were very friendly and helpful. The things that we didn't like were lack of closet space and the toilet is in a separate tiny room (like small closet) than the bath and sink area. Also, there was some kind (like pee) smell constantly coming from that tiny toilet room. Despite these small drawback, we still recommend this hotel to anyone.

10

Stephanie

Aug 19, 2025

·

Stayed 1 night

Impeccable - large rooms

10

Minoru

Jun 2, 2023

·

Stayed 6 nights

Room was much bigger than your average Japanese hotel room.

10

Teri

Nov 13, 2025

·

Stayed 3 nights

Clean, quiet room with a nice layout and very comfortable beds. Convenient location; easy walk to Shinjuku station, Also very nice to have tea, cookware, and a soaker tub. Staff were extremely helpful and friendly.

10

Karen

Feb 28, 2025

·

Stayed 5 nights

Rooms were spacious. Bathrooms also spacious. We were comfortable and had a good time. Communication was not a problem. They were also very responsive even prior to our stay. Would stay there again.

10

Henry

Aug 15, 2025

·

Stayed 3 nights

The multi-lingual staff were amazingly friendly and easy to deal with. The room was large, clean, and comfortable. The futon mattresses on the tatami mat were more comfortable than expected. Overall great experience.

8

Natalie

Nov 19, 2023

·

Stayed 2 nights

Friendly staff when checking in and out, let us know everything we needed about the hotel. Large laundry room with a lot of washing machines and driers that are coin operated. The room we had was huge! We really liked having the kitchen, able to have light meals there while sat at the table on the tatami or the western style table and chairs. We were on the second floor (first floor if you’re British), we were facing the busy main road and we couldn’t hear the road noise which we were surprised about! Not a 5 star review as the beds were a little bit too firm for our liking and we could hear the automatic voice in lift. It would be nice if the floor announcements on the lift could be turned off, or be made quieter after 10pm. The location is great, took us around 10 minutes to walk to Shinjuku station and it was around a half hour walk from Harajuku.

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Service

Staff are widely praised as friendly, multilingual and very helpful, assisting with reservations, luggage and even medical needs. A few guests mention strict early/late check-in or check-out policies and isolated lapses in attitude.

Related guest reviews

8

Elaine

Jun 21, 2025

·

Stayed 7 nights

The room was very clean and decently spacious. However, I wished they were more flexible with check in and check out. We had to pay a 5000 yen surcharge to check in early even though the room was available. Additionally, although we stayed seven days, we were still not allowed a late check out without paying. Despite this, we had an overall good experience. It was very quiet and the bathroom was very nice with a full bidet. The staff were polite and respectful and helped us navigate the subway. The location of the hotel was also very central and a ten minute walk from central Shinjuku and Shinjuku Station.

8

Swetha

Jul 11, 2025

·

Stayed 2 nights

Good for families or larger groups. The staff seemed annoyed when we were trying to gather our bags in the lobby area to load them into our taxi. It took a couple of extra minutes with all our luggage. We checked out and they looked at us with frustration until we finally left. There was nobody else there, we were being quiet, and even our kids were waiting patiently. I don't know what their problem was. Additionally, they had a bingo game for kids (Mark X if you eat sushi, or speak Japanese, or visit this shrine, etc). Both my little girls proudly completed it and handed it in thinking they would get a prize. The woman at the front desk inspected their sheets and asked for proof of each of them. I'm not one to take videos and pictures of every little thing so I showed her what I had... She got very technical and denied the kids. It was made for kids and they were being stingy. We found it to be over the top and absolutely ridiculous.

10

Sid

Dec 8, 2025

·

Stayed 3 nights

Good location, within walking distance of transport and convenience stores. Staff at the hotel reception was very helpful and pleasant. Room was clean with good amenities. We were travelling as a family of 4 including children and the room was very comfortable and spacious.

10

Craig

Aug 16, 2024

·

Stayed 7 nights

Just wanted to say thank you to the excellent hotel staff at the Mimaru Tokyo Shinjuku West. Not only was the hotel itself great, the staff were extremely helpful and supportive connecting us with the necessary English-speaking hospital services when our daughter had a medical issue during our stay. You saved our trip!! Thank you so much. - Craig & Teresa Wills.

10

Steven

Aug 12, 2025

·

Stayed 4 nights

A bit of a walk from train station, but can be walked all underground (to stay out of summer heat) once you figure out the route. Lots of restaurants within walking distance. Staff speaks English well, which helps if your an English speaker. A good experience overall.

10

ma simonette

Aug 11, 2025

·

Stayed 3 nights

Staff were friendly and helpful. Will highly recommend.

10

Kimberly

Aug 13, 2025

·

Stayed 2 nights

Love the Mimaru brand. Front Desk proficient in English and other languages.

10

Jason

Oct 25, 2024

·

Stayed 6 nights

Amazed at how the front desk took care of us. There was an issue with our luggage that was completely my fault, and they were able to make it right. That fix completely changed our ability to enjoy our last day in Tokyo. I would recommend this property to anyone looking to spend time in Japan.

10

Jennifer

Jun 16, 2024

·

Stayed 7 nights

The hotel was perfect for a family of five with younger kids, 5, 9, and 10. The staff was incredible. We had a medical emergency while staying there and the staff was amazing. Honestly, when faced with having to take an ambulance with your very sick child, to a hospital in a foreign country where you don’t speak the language having this staff on hand was so helpful and made a very stressful situation as easy as possible for me. Really, a great place to stay and wonderful staff.

8

Hubert

Jan 4, 2026

·

Stayed 4 nights

Stayed at hotel for four nights with family of four. Location of hotel is good though hotel room and amenities appear dated to my liking. Approximately 10 minute walk from nearest station. Convenience stores close by for snacks and essentials. Retail area also very close. Room is spacious by North American standards, kitchenette was useful for late night snacks. My only displeasure was the scent in our room especially the toilet. Despite the cleaning it didn’t smell fresh. The carpets in the room probably needed cleaning or harbored scents. It made my stay less pleasurable. However, front desk staff were helpful and friendly. Helped me secure restaurant reservations, booked airport limo and received my luggage forward with no issues.

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AI-generated summary based on recent guest reviews

Location

In quieter West Shinjuku near convenience stores and restaurants, with underground walking routes and the Airport Limousine stop at the nearby Washington Hotel. It’s about an 8–15 minute walk to Shinjuku Station, which some feel is a bit far.

Related guest reviews

10

Nancy

Nov 26, 2025

·

Stayed 2 nights

Great location. Very clean. Perfect for families with young children.

10

Robert

Nov 9, 2025

·

Stayed 3 nights

Great hotel, on the quiet side of Shinjuku. 10mins walk from Shinjuku station.

10

chau

Jun 18, 2025

·

Stayed 3 nights

Great locations with wonderful staff. Short Walking distance to Shinjuku Station and many other shoppings. Highly recommend this place.

10

Ning

Aug 8, 2024

·

Stayed 6 nights

walkable to shinjuku eki, next to Hotel Washington

10

Anh Van

Nov 15, 2025

·

Stayed 2 nights

Room was spotless and staff was nice. Location was a little further than expected from nearest metro station, but love how close it was to limo airport pickup.

10

C K RONATE

Mar 31, 2025

·

Stayed 1 night

這是隔了一天入住的，酒店房型是另一種，也相當寬敞，清潔衛生，不錯！我們早了到酒店，房間準備好了也很快給我們入住，不用等到15:00才能入住機場巴士站就在酒店後不遠處，走3分鐘便到了，離開日本時又多行李，這是非常方便輕鬆，不用拉著行李又上又落走到新宿站去機場

10

Steven

Aug 12, 2025

·

Stayed 4 nights

A bit of a walk from train station, but can be walked all underground (to stay out of summer heat) once you figure out the route. Lots of restaurants within walking distance. Staff speaks English well, which helps if your an English speaker. A good experience overall.

10

Mauricio

Jul 17, 2025

·

Stayed 4 nights

Great location.

10

Peter

Apr 20, 2025

·

Stayed 3 nights

Great location for exploring Tokyo but still quiet!

10

Dan

Nov 6, 2025

·

Stayed 4 nights

Room was clean, beds very comfortable, pillows were amazing. The location was great, 10 min or 800m to Shinjuku train station. Lots of restaurants and convenience stores around, the Government Building was super close and while it was a busy location, we enjoyed the noise of the city hustles and bustle. Staff were very friendly and very accommodating, organised taxis etc when needed and most spoke English.

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $536	19 $423	20 $423	21 $423	22 $423	23 $496	24 $546
25 $495	26 $484	27 $490	28 $508	29 $508	30 $526	31 $580

Su	Mo	Tu	We	Th	Fr	Sa
1 $471	2 $421	3 $421	4 $421	5 $343	6 $377	7 $412
8 $325	9 $358	10 $358	11 $358	12 $394	13 $429	14 $501
15 $435	16 $325	17 $399	18 $325	19 $472	20 $526	21 $592
22	23 $418	24 $315	25 $315	26 $325	27 $472	28 $544
29 $429	30 $325

MIMARU Tokyo Shinjuku West

Prices for MIMARU Tokyo Shinjuku West

Monthly average prices

About this property

Location

Room options

Japanese Apartment

Superior One-Bedroom Apartment (6 Single-Beds)

Deluxe Japanese Apartment

Family Apartment

Apartment (4 Single-Beds)

Guest reviews of MIMARU Tokyo Shinjuku West

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about MIMARU Tokyo Shinjuku West

Considering this hotel for your Tokyo trip?

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