Holiday Inn Express & Suites Jersey City - Holland Tunnel by IHG

A simple SIGN at the front entrance driveway into garage; Enter Here for Check-In, would be helpful. To a new visitor, like me, it was unclear where to park to check in. There is a city sign in the front of the building on the street which says No Stopping Any Time. I even sent an email ahead of time after looking at Street-View, asking where to park to check-in. When I got there, I called and whomever answered couldn't understand my question and STILL didn't say where to enter. I am an experienced traveler and figured it out but to others it could be confusing.

Less spaces for parking. Valet parking only. Property looks new.

Nice, family friendly place with full breakfast. Very close to Holland tunnel. Definitely would recommend. If you are going to park during your stay, be advised of two thibgs: (1) Parking costs $30 per night extra. (2) To get that parking, you need to call the property ahead of time to add this to your booking. Expedia does not inform this while booking and parking is limited. Out of the 4 nights we stayed, we parked the car outside on the street the first night! And btw the parking staff (yes it is valet only, once you get the parking) are very nice and friendly!

Great spot if you are visiting NYC. Limited parking on site but there’s a parking garage close by at Newport mall of which is awesome. Close to shopping areas and transit. Staff was friendly, I’d visit again

We had a wonderful stay at the Holiday Inn Express. The check in was very easy and Roxanne sent us a text to make sure our room was ok. The breakfast was very good with mini-omlettes, bacon and/or sausage, fruit, yogurt etc. They do have limited parking, but the parking attendant worked very hard trying to insure us a spot, which he did. The tough thing about the location is the traffic. But, if you are going in and out of the city, the Holland tunnel entrance is very close.

Valet parking was required at $40/night. No late check out allowed. The property was difficult to get to as it is right off of a very busy street. This was the sketchiest property that I have stayed at during my week in New York. Shower floor was so slimy that I had to add a towel on the floor for safety.

My biggest gripe is the cost of parking. I take issue both with Expedia who incorrectly displayed cost on website and with the hotel for raising there parking fees to $40 which I think is high. Plus I felt obligated to tip every single time (my fault) so parking ended up costing us $50+ a day. I normally stay at a near by hotel that charged $18/parking. It was booked so I tried this new hotel thinking that the breakfast cost will offset the extra parking cost but I could have just went to breakfast and got a proper meal. With that said, breakfast is ok for non picky or dietary needs individuals. Staff was great. Parking attendants were friendly and helpful however once they forgot to give us our keys back and we didn’t discover that until we were at the plaza near by (thank god). We had to walk back to the hotel to get our key. Tip: bring an extra set of keys and make sure you get your key back from the attendant. Hotel was clean and nice. Rooms was spacious and renovated. Beds were comfy. Near by Asian restaurant and Popeyes. Grocery store and target also in walking distance. A few other stores. Lots of gas stations. TD Bank. Location is likely why most are looking to stay here. It is perfect. Very close to the holland tunnel. The holland tunnel is chaos and someone hit us when merging from several lanes into two lanes. Heavily policed by tunnel. Not for timid drivers but that goes for all of New York. The area looks old but we didn’t feel unsafe. Overall I would stay again

Overall the hotel was nice. The staff was friendly and helpful. The breakfast buffet was nice but not enough seats so had to take our food to the room. Only complaint is the hot water was lukewarm at best so no hot showers and the only place they had drinking water was on the second floor in the gym.

No parking area that you can park on your own. There’s only a valet parking but just limited spots. And there’s a fee for it. The hotel rooms, breakfast and staff are excellent. Parking is the downside.

the parking wasn't available and charged $30 per night for parking

Clean more your rooms please!

Not too far of the PATH. Second time we went to this hotel but the room was less clean than our first time.

The property itself is nice and the valet parking is convenient, even when you have to pay for it. The area where is at is not the nicest, but the property is nice and conveniently off the Holland tunnel coming from NYC...The suite was spacious and nice and pretty clean, other than the bathroom, which tub is a bit old and stained, and a bit moldy. The air conditioner was a bit loud, and because of humidity it got the couch cushions we weren't using and set on the floor by it, all wet. The view from our room was nice! The breakfast had a good variety to chose from. The staff was nice and knowledgeable of the area and transportation. We probably stay there again if coming with our own vehicle because of how convenient the parking was.

Very clean hotel and excellent staff!

While the staff were very friendly, the hotel was dirty. Mold in the shower, walls had gunk on them. I was only there for one night, thankfully. The view of the top of the rusty Shell Station was a nice touch. Parking situation is quite ridiculous, as well. The breakfast was overcrowded and the spread was subpar. I never leave a bad review anywhere, but I feel it to be a duty in this case. Just don't stay here unless all you need is a bed to sleep in.

Valet parking was required at $40/night. No late check out allowed. The property was difficult to get to as it is right off of a very busy street. This was the sketchiest property that I have stayed at during my week in New York. Shower floor was so slimy that I had to add a towel on the floor for safety.

Excellent, very clean and friendly staff.

Staff was friendly but hotel cleanliness was average.

Upon arrival it wasn’t a warm welcome I had asked a question and she pointed at the sign a simple explination would have sufficed this made me feel like my question was bothersome. I stayed in this property during pandemic time a few times booked direct with the hotel and it was amazing but service has decreased since then. I tried to make interaction smiling but agent was a bit cold and didn’t seem to want to interact with me. The room was nice however there was a lot of hair on the bed under the covers. I wanted to call down but I had already unpacked and made my self comfortable so I grabbed a towel and just removed all the hair This made me feel a bit disgusted. If I were to stay again I will check more throughly. There was also dirty foot prints in the bathroom and hair as well. This hotels location is perfect for me but this stay did have a couple things that I didn’t like.

Clean room and polite customer service.

Very noisy rooms as the rooms are right on I78. Could not sleep most of the night due to noises of trucks.

Close to 2 train stations. Property is well insulated, didn't hear adjoining rooms or traffic. Breakfast was much better than expected.

The hotel staff was great. The hotel is very clean and very nice. The breakfast was nice. But at 3 am I could hear people in the hallway moving around so loudly cause the walls are so thin. I also was up all night cause the hotel is on a very main road and the traffics is extremely loud. All I heard all night was cars and horns honking.

Nice hotel that is an east walk to path train to go into New York City! Walking distance to some local restaurants and stores Easy parking Included breakfast buffet! We had a great time staying here for our family trip to NYC Was able to book one room for 6 people which allowed us to stay together!

The room is big, clean. Staff is nice too. Only one thing I am not satisfied is parking. They only do valet parking and charge $30 bucks per day.

Nice big room. Could use a little sprucing up and the odd thing fixed here and there. For example none of the USB sockets in the room worked which was a little annoying. Big shout out to the valet parking those guys were fantastic and made me feel very happy leaving my car overnight with them!

Great view of the city, nice clean room and spacious .

The AC was not functional as it suddenly got too cold or too warm even though the settings were ok. The bathroom exhaust wasn't working. The consierge staff were very good and helpful. Although the food was free, it was redundant. Would have liked for at least some change in the food. We stopped eating breakfast at the hotel because of repetition.

I didn’t like it the AC units too much noise and the other thing I wasn’t happy. It’s because They offer a Water view room none of this happens Unfortunately, never again

Fast and easy check in, courteous staff and nice room with a view of anew York.

Unprofessional and rude front desk. Delayed check in for 2 hrs despite having reservation. No manager on site

We loved Roxanne! She checked us in and gave great food recommendations. She was friendly and made us feel welcomed. The free breakfast was ok. The coffee was good. The food was just ok. The room was clean and comfortable. We were happy with it. Overall it was a good experience. The staff at the front desk and the house keepers made the stay great.

I want to take a moment to recognize Fatou at the front desk for her outstanding service. She went above and beyond to ensure my stay was smooth and enjoyable. From patiently answering all my questions to providing helpful information about the hotel, Wi-Fi, and breakfast, she made sure I had everything I needed. She handled every guest with professionalism and kindness, making the experience even better. Her dedication and work ethic truly stand out, and I sincerely appreciate her efforts. Fatou, keep up the great work! Your hard work and excellent customer service will take you far. You’re a valuable asset, and I have no doubt you’ll continue to excel. Thank you for making my stay so pleasant!

The front desk staff was not friendly. I’m not sure they even knew how to smile. Only one of them did when I went up to confirm where the uber pickup spot was. That said, the service itself was good. Would stay here again, knowing to expect this.

service was friendly and very helpful The parking exceptionally helpful

It was an excellent stay. The staff took care of everything for us.

Great service from Nayelis

They were amazing …..extremely friendly since valet parking to front desk… im recommended

People at the front desk make you feel like they are being forced to work, there is no hospitality except the valet parking guys who are very curtious and helpful, they don’t have essential l was told they are out of toothpaste like ridiculous I will never come back to stay at this property.

Staff were excellent.

Close to 2 train stations. Property is well insulated, didn't hear adjoining rooms or traffic. Breakfast was much better than expected.

It’s in a transitional area but is beautifully maintained, convenient and well run.

Path is too far to walk And walking to path is unsafe due to too many cars on the road

Great spot if you do not want to drive into NYC and close to Newport Path station. Only 2 stops away from the WTC.

Went for a quick overnight, and it was perfect! Hotel is literally right outside of the Holland Tunnel, so if you are staying in NYC, you are good to go. Super clean, quiet, and decent breakfast included in the stay. I recommend!

The hotel is in a questionable area, but there is a private garage. The lobby was messy, but the room was clean.

Staff was wonderful. Property was clean. Stayed with our three kids and found the 15min walk to the PATH to get into the city very convenient. Target and other shops/mall nearby. Valet parking was quick and accessible. Would definitely stay there again.

I have found this a good hotel for my tourist explorations on NYC. It is a short walk to the Newport PATH train. Hotel staff has always been friendly and helpful.

We stayed at this property for one night while visiting New York City. It is a less expensive option than those hotels in the city that is super convenient, being right at the exit of the Holland Tunnel. The hotel was clean, the staff was friendly, and breakfast was provided. The flip side to the convenience of having the Holland Tunnel right there for your use is the constant sound of traffic at all hours. If you aren’t used to that, it can be tricky to sleep through it. Otherwise, a great spot to stay.

Super convenient to Path stations and a Target within a stones throw away. We drove and parked at the hotel. Our room was nice and clean and afforded my family of 3 a perfect location to visit NYC for a weekend trip. The breakfasts were great, plenty of food for everyone, it got hectic and crowded at times bu the staff was quick to clean tables and turnover hot food when it ran low or out. Would recommend his hotel 10 out of 10 times. The staff was great.

Location was great, 15 min walk to the PATH train which brings you straight to downtown manhattan. Lovely staff! Not enough tables at breakfast. And the bathroom/shower was not super clean... Modern rooms. Great food for breakfast except the pancake thing was broken and it was what we were looking forward to the most.

Convenient and clean. Breakfast options were limited and repetitive. Overall good experience.

The breakfast is the best option

Easy Valet parking and delicious complementary breakfast buffet. Need more tables and chairs in the dining area.

While the staff were very friendly, the hotel was dirty. Mold in the shower, walls had gunk on them. I was only there for one night, thankfully. The view of the top of the rusty Shell Station was a nice touch. Parking situation is quite ridiculous, as well. The breakfast was overcrowded and the spread was subpar. I never leave a bad review anywhere, but I feel it to be a duty in this case. Just don't stay here unless all you need is a bed to sleep in.

The area is very convenient if you are visiting NYC. Family friendly hotel with great views of the NYC. I would say not enough space to seat for breakfast. I wish they make pancakes instead of the machine. It takes while to make pancakes especially with crowd of people.

Front desk staff at check in and check out was extremely friendly! Room was very clean. Breakfast staff was nasty when we simply let them know a food item had run out and needed to be replenished. Valet service was easy and timely, and location was great for our visit to lower Manhattan.

Excellent stay. Breakfast menu was also good.

Overall the hotel was nice. The staff was friendly and helpful. The breakfast buffet was nice but not enough seats so had to take our food to the room. Only complaint is the hot water was lukewarm at best so no hot showers and the only place they had drinking water was on the second floor in the gym.

Super convenient to Path stations and a Target within a stones throw away. We drove and parked at the hotel. Our room was nice and clean and afforded my family of 3 a perfect location to visit NYC for a weekend trip. The breakfasts were great, plenty of food for everyone, it got hectic and crowded at times bu the staff was quick to clean tables and turnover hot food when it ran low or out. Would recommend his hotel 10 out of 10 times. The staff was great.