Bob W Rome San Lorenzo

The property was nice. No hot water, silly response to resolve hot water, no staff onsite.

The property was in an area with many restaurants /bakeries and a grocery store nearby so made it convenient for us. The apartment was nicely stocked but I didn't know how to use the stove so really didn't cook anything but there was a microwave and a full size fridge. I had to youtube how to use the washer/dryer...which is quite loud and takes a long time to do one load. The place is not near a train station so we had a taxi pick us up daily if we were in a rush or didn't want to waste the day with walking 25 mins to the train station. This is a great place for a family with teens (because of the stairs). There is one bedroom downstairs and two upstairs plus two full bathrooms. Communication with Sonder's rep was wonderful on Whatapp, they were available 24/7 to assist with questions. They even booked my airport transportation because I was worried about the taxi reliability. We would definitely stay in another Sonder location in the future.

Good experience, nice apartment, clean, new, fully equipped and comfortable. Excellent communication with the landlord. Parking fee very convenient.

Appartement fonctionnel et agréable. cependant, la literie est usé (matelas écrasé), isolation phonique moyenne et ustensiles de cuisine manquantes (pas de poele, pas de bol) Bonne situation géographique et sattion de tramway face a la porte

This was a good place to stay. Fully equipped kitchen with living room that was separated from the bathroom and bedroom. It was exactly how the picture looked. Good location for walking and food. Nearby grocery store and pharmacy. The tram is right in front of the property so very easy to get anywhere within 30 mins. Well be coming back to stay again.

I own an apartment in Sardinia, visit twice a year and always spend a night in Rome. This is by far the worst stay I have experienced. Total lack of customer service, no human presence. The floors were sticky, not clean. The coffee maker did not work, leaked water over the cabinets and floor. When we arrived to check in, there were 5 people standing outside, that couldn't access the front gate. It was only when a guest left, that we could access the compound. We were there for 40 minutes, outside, checking in on live. The other couples were there for well over 90 minutes. That is not how you treat your customers! Thankfully, it wasn't raining!

The apartment was nice overall, but the walls have stains and so did the comforter. The neighborhood is definitely questionable. Had I seen accurate pictures, I would not have chosen this property. I resembled many places in NYC where I grew up. It was dirty and there was grafiti everywhere. That said, the property itself has a solid gate. So, once inside, its like a completely different place. I guess, in truth, Rome is all a little dirty and graffitied. I will say this, the apartment had really good AC, which was nice in the heat of the summer in Rome. There is also great access to public transport right outside the door. Over all, a solid 7/10.

Zimmer sind sauber und gross. Ausstattung sehr gut Gute Lage, Busshaltestelle vor Eingang. Gute Parkmoeglichkeit in der Garage. Ich habe bis zur Anreise keine Zusage fuer Parkplatz bekommen, war unsicher und in Sorge. In der Naehe gibt es eineParkgarage. Bad: Keine Schraenke fuer Ablage oder zum Aufhaengen der Tuecher sonst alles gut.

L’appartamento e molto bello, nuovo pulito e ordinato e tutto funziona alla perfezione. C’è tutto quello che serve ed è ben servito dai mezzi pubblici. Ci sono due punti di miglioramento: il primo riguarda l’illuminazione in modo particolare della cucina che è veramente scarsa (risulta difficile preparare i cibi e cenare. il secondo aspetto negativo e forse il più importante è la rumorosità dell’appartamento in modo particolare della camera. Quest’ultima affaccia direttamente sulla strada con tram e automobili che passano a tutte le ore del giorno e della notte. Se si ha il sonno non proprio pesante si rischia di passare tutta la notte in bianco.

Stedet bar pænt, nydeligt og rent med et moderne touch. Gode faciliteter og nem adgang til offentlige transport. Busnettet i Rome fungerer perfekt. Dejligt med en terrasse, hvor morgenmad og et glas vin kan indtages. Kommunikationen fungerede perfekt via Whatsapp.

All the property was very clean and the comunication with the property was very good. All the problems were solved very fast. They are great, very helpful and the neighborhood is safe.

Fin leilighet med god standard. Sovesofaen var skitten og hadde dårlig madrass. Mye støy fra trafikk, da soverommet i vår leilighet hadde vindu mot veldig trafikert vei og trikkespor. God kommunikasjon, enkelt å kontakte personal via Sonder app og fikk raskt svar. Totalt sett god opplevelse.

Let’s just say I was cuddling all night with a BED BUGS and Didn’t even know until I woke up…

Prompt communication for the most part. Very clean and comfortable.

The apartment was nice overall, but the walls have stains and so did the comforter. The neighborhood is definitely questionable. Had I seen accurate pictures, I would not have chosen this property. I resembled many places in NYC where I grew up. It was dirty and there was grafiti everywhere. That said, the property itself has a solid gate. So, once inside, its like a completely different place. I guess, in truth, Rome is all a little dirty and graffitied. I will say this, the apartment had really good AC, which was nice in the heat of the summer in Rome. There is also great access to public transport right outside the door. Over all, a solid 7/10.

Zimmer sind sauber und gross. Ausstattung sehr gut Gute Lage, Busshaltestelle vor Eingang. Gute Parkmoeglichkeit in der Garage. Ich habe bis zur Anreise keine Zusage fuer Parkplatz bekommen, war unsicher und in Sorge. In der Naehe gibt es eineParkgarage. Bad: Keine Schraenke fuer Ablage oder zum Aufhaengen der Tuecher sonst alles gut.

Absolutely loved this studio apartment. Super clean, bright and modernnice shampoo, conditioner etc and decent towels. Perfectly located for San Lorenzo but close enough to Termini too. As a single female there I felt perfectly safe and slept very well. Internet worked perfectly as did all the remote check in - my new go to place in Rome.

Doubtful value for money. Not meeting it's 4-star level. Needed an escalation to get rooms cleaned, freed from mild, ants still all around in the bathroom...basic concept is good, lack of professional and thoughtful realisation.

Terrible experience. Never received the access code until we were standing out of the gate. The driver left us at the locked gate after attempting to contact in local language. I was traveling with my family. With kids, we were on the road. The area did not look that safe either. After failing many attempts, I had to call US number from Italy and someone gave me the code and we entered the main door and our room. Only this time, the email with the code reached my mailbox. I am an IT professional and I know very well to check these emails in junk and spam folders. After reaching room, we found that the room had bad smell. We booked another hotel in the next our and left this room.

The unit I was in was up against the metal stairwell. It sounding like a train barreling through when people walked up and down it. Shook the entire room which caused lack of sleep for the time I was there. I also had ants in the kitchen and bathroom.

Appartement fonctionnel et agréable. cependant, la literie est usé (matelas écrasé), isolation phonique moyenne et ustensiles de cuisine manquantes (pas de poele, pas de bol) Bonne situation géographique et sattion de tramway face a la porte

Very uncomfortable bed, the bathroom is tiny and has leaks, lots of signs of wear, things are broken and the walls are dirty. The neighborhood is not hip and trendy, it is filthy and noisy. The tram passes right in front of the property so you get the rumble every time it passes by. No privacy unless you close the shutters which then you lose light and ambiance. You will spend a lot of money on transportation if you are looking to visit the city center and all the major Rome attractions.

This was a good place to stay. Fully equipped kitchen with living room that was separated from the bathroom and bedroom. It was exactly how the picture looked. Good location for walking and food. Nearby grocery store and pharmacy. The tram is right in front of the property so very easy to get anywhere within 30 mins. Well be coming back to stay again.

Like: Clean room, spacious and good beds. Clean bathroom, and nice shower. Dishwasher and Microwave, both clean and works. Great fridge too, and dishes were all clean. Do not like: Room A shares a wall with the main street on the ground floor. Why is this an issue? Because the street is a tram line, and the tram runs just a little footpath from your bedroom wall - the whole floor and the bed vibrates through the night every time a tram runs! It is noisy - the tram stop is right our the door. Plus the entrance to the hotel is through a large, heavy iron door, which bangs shut on the bedroom wall every time a guest enters. It's loud, and very difficult to sleep. We asked for coffee pods when we checked in - did not get it for 4 days. Would have been a great stay if not for the fact that sleeping was hard (and I live in a city, so used to noise!!)

Worst beds ever, the mattresses are awful and the neighborhood is a little sketchy.

L’appartamento e molto bello, nuovo pulito e ordinato e tutto funziona alla perfezione. C’è tutto quello che serve ed è ben servito dai mezzi pubblici. Ci sono due punti di miglioramento: il primo riguarda l’illuminazione in modo particolare della cucina che è veramente scarsa (risulta difficile preparare i cibi e cenare. il secondo aspetto negativo e forse il più importante è la rumorosità dell’appartamento in modo particolare della camera. Quest’ultima affaccia direttamente sulla strada con tram e automobili che passano a tutte le ore del giorno e della notte. Se si ha il sonno non proprio pesante si rischia di passare tutta la notte in bianco.

The apartment itself was fine but the neighborhood was covered in graffiti including our front door and the front of the building. Because check-in was not until 4 we had no choice but to stay the first night and then we left and found a hotel, At night there were sirens deep into the morning and when I work up, the see through curtains on the windows did not give me any privacy. The people in the office across the courtyard could see right in my window and I in theirs. So we left, and yes, as of this writing we had to pay for the nights we did not use. Moreover, I would like to know if the reviews which stated that this was close to all the main sites were real because it was a 55 minute walk to the Trevi fountain and more for other popular sites. All in all a horrible location for a trip to Rome. Do not stay here.

The Sonder made our Rome trip nice and smooth. Let us check-in early, the place is spacious and all the store and restaurants are walkable. I highly recommend this place and if i come back to Rome, i will definitely stay again this place.

The mattresses were terrible.

The unit I was in was up against the metal stairwell. It sounding like a train barreling through when people walked up and down it. Shook the entire room which caused lack of sleep for the time I was there. I also had ants in the kitchen and bathroom.

The property was in an area with many restaurants /bakeries and a grocery store nearby so made it convenient for us. The apartment was nicely stocked but I didn't know how to use the stove so really didn't cook anything but there was a microwave and a full size fridge. I had to youtube how to use the washer/dryer...which is quite loud and takes a long time to do one load. The place is not near a train station so we had a taxi pick us up daily if we were in a rush or didn't want to waste the day with walking 25 mins to the train station. This is a great place for a family with teens (because of the stairs). There is one bedroom downstairs and two upstairs plus two full bathrooms. Communication with Sonder's rep was wonderful on Whatapp, they were available 24/7 to assist with questions. They even booked my airport transportation because I was worried about the taxi reliability. We would definitely stay in another Sonder location in the future.

I own an apartment in Sardinia, visit twice a year and always spend a night in Rome. This is by far the worst stay I have experienced. Total lack of customer service, no human presence. The floors were sticky, not clean. The coffee maker did not work, leaked water over the cabinets and floor. When we arrived to check in, there were 5 people standing outside, that couldn't access the front gate. It was only when a guest left, that we could access the compound. We were there for 40 minutes, outside, checking in on live. The other couples were there for well over 90 minutes. That is not how you treat your customers! Thankfully, it wasn't raining!

Prompt communication for the most part. Very clean and comfortable.

Check-in veloce,personale a disposizione tramite chat 24 su 24

This property was amazing and the staff were available 24/7. Would definitely stay here again and recommend it. Short walk to train and bus station.

The Sonder made our Rome trip nice and smooth. Let us check-in early, the place is spacious and all the store and restaurants are walkable. I highly recommend this place and if i come back to Rome, i will definitely stay again this place.

Terrible experience. Never received the access code until we were standing out of the gate. The driver left us at the locked gate after attempting to contact in local language. I was traveling with my family. With kids, we were on the road. The area did not look that safe either. After failing many attempts, I had to call US number from Italy and someone gave me the code and we entered the main door and our room. Only this time, the email with the code reached my mailbox. I am an IT professional and I know very well to check these emails in junk and spam folders. After reaching room, we found that the room had bad smell. We booked another hotel in the next our and left this room.

I am baffled as to how Marriott can associate their name with this company. To begin with, nothing seems to work—not their faulty app nor the access codes. While traveling from Florence to Rome, I was unable to view my reservation on either the app or the website. After spending 1 hour and 45 minutes communicating with a representative via their chat app, they eventually gave up and sent me the access codes after reviewing my videos and pictures, which clearly showed that neither the app nor the website was functioning. Upon arriving at the property, I found it to be about 45 minutes away from any major landmark in Rome. The neighborhood was also quite unsettling, with gang-related graffiti visible everywhere, including on the property itself. When my family and I attempted to enter using the provided codes, they did not work. I contacted Sonder again, and we were left waiting in 95-degree weather for approximately 2 hours with nowhere to go, surrounded by all our luggage. Ultimately, a cleaning crew kindly let us into the property using their code, but even after three more hours, we still did not have the necessary code to access our apartment or the property. This meant we couldn't leave for lunch, nor was there any drinking water available in the property. This was an unacceptable level of service. Again, I am at a loss as to how Marriott could be associated with such a company. This experience has been utterly disappointing.

Very bad experience. Terrible communication: despite paying a month in advance, I was left outside for over 1.5 hours, unable to enter without their phone authorization. I called them around ten times with no success, all because their system didn’t generate the access code. Our car was blocking the roadside, but they still refused to help. On the last morning at 7 AM, an alarm went off and rang all day, making it impossible to rest properly. Extremely disappointed. I will not return and do not recommend this place.

We booked this property almost a month in advance. When we arrived, we were told that the room we booked for wasn't available. Prior to this, there was no notice or email regarding availability. If there was I would've cancelled my booking long ago. There wasn't a refund even after all this inconvenience.

Very uncomfortable bed, the bathroom is tiny and has leaks, lots of signs of wear, things are broken and the walls are dirty. The neighborhood is not hip and trendy, it is filthy and noisy. The tram passes right in front of the property so you get the rumble every time it passes by. No privacy unless you close the shutters which then you lose light and ambiance. You will spend a lot of money on transportation if you are looking to visit the city center and all the major Rome attractions.

This was a good place to stay. Fully equipped kitchen with living room that was separated from the bathroom and bedroom. It was exactly how the picture looked. Good location for walking and food. Nearby grocery store and pharmacy. The tram is right in front of the property so very easy to get anywhere within 30 mins. Well be coming back to stay again.

Al inicio la zona no parece muy segura por los grafitis, pero luego nos dimos cuenta que era bien segura incluso para salir en la noche hay varios sitios cercanos para comer o tomar algo. La comunicación con el encargado fue súper rápido y también fue súper amable. El check in y el check out perfecto y sencillo solo hay que saber seguir las indicaciones de llenar los formularios luego de hacer la reserva. Teníamos carro pero por el tema de las limitaciones para manejar en el centro decidimos tomar Uber que nos costaba entre 10 y 14 euros hasta el centro y el Vaticano.

Gute Verkehrsanbindung, zu Fuß leider vom Zentrum etwas weit weg

The apartment was nice overall, but the walls have stains and so did the comforter. The neighborhood is definitely questionable. Had I seen accurate pictures, I would not have chosen this property. I resembled many places in NYC where I grew up. It was dirty and there was grafiti everywhere. That said, the property itself has a solid gate. So, once inside, its like a completely different place. I guess, in truth, Rome is all a little dirty and graffitied. I will say this, the apartment had really good AC, which was nice in the heat of the summer in Rome. There is also great access to public transport right outside the door. Over all, a solid 7/10.

Neighborhood feel. Eclectic. Was far from tourist attractions. Learn transit system beforehand.

Amazing property. Everything was clean. there’s a grocery 5/7min walking distance. One thing I did not like is that Outside of the building had so many graffiti’s. Overall it was a great experience will definitely be back.

The apartment was super comfortable. The most amazing thing was the bus to Vatican City had a stop next to the apartment main door. Excellent

This property was amazing and the staff were available 24/7. Would definitely stay here again and recommend it. Short walk to train and bus station.

Location was great for us near the train station