Hazelwick

Arrived at a pitch black compound with no lighting, had to rely on my phone's flashlight. My son FELL DOWN in the darkness. Called the service number for help and was basically told 'other guests managed, so you should too'. Not only is this unsafe, it's unacceptable customer service. Very disappointed and would not recommend.

The shower didnt work, the TV didnt work, the wifi didnt work, no hair dryer (it didnt matter as i couldnt shower). Bathroom was outside the room, past the front door communal area and hall (it may have said this on booking, i dont recall, not ideal walking past the front door in pj's at 2am though) Bed was comfy though, close to gatwick and lucky with on site parking as we managed to squeeze in a tiny spot that somehow didnt block anyone else in. We were only there for 10 hours , a little dissappinted as i couldnt shower before a long flight but i guess it served its purpose.

Mattresses needs replacing Information in the guest book is outdated. No waste bins in the bathroom or bedroom. No clear instructions of dining facilities to use. The room we had was very cluttered

Thoroughly enjoyed our stay. Thank you.

This place is advertised as a hotel, but is just a big house with no one there to help. We arrived at 9.30 at night as you had to be there before 10pm as it stated attended for check in until then. We arrived in an Uber and rang the bell and knocked on the door with no answer. We rried to call the number provided which wasnt answered and the website was out of service. Eventually, a poor young girl frightened answered the door, I asked her if she worked there and she said she was a guest who arrived an hour ago and the same as us she couldn't get in. After several attempts someone answered her call and gave her a code to get in with the instructions to choose a room. We did the same and chose a room ( I dont know what happened to someone checking your photo id details that you were requsted to present....to who?) , once we got to our room with dirty sheets on one bed and no towels, we locked the door to try and get som sleep only to be woken up around midnight by people on the driveway and then in the house, this was a very frightening situation and I felt very sorry for the young girl on her own. The people were loud for around an hour before finally quietining down but we were scared and could not sleep, then around 02.30, another loud group of people showed up which I found very odd as we couldnt get in and you could only check in before 10pm. We got up around 07.00 and left and the young girl had already gone. This place should be removed from your accommodation pool and