Cozrum Homes - Sonata Residence

Amazing service, very friendly staff. Cleaning service every day. I'm very happy with my stay. Definitely be back. Thank you

Price is cheap but there were ants & floors were not often enough.

Not good

The place was filthy, the wall looked like it’s never been clean, there were bugs and lizard in my room. The sheets were old. The floor looks dirty. I wanted a new room or refund and they refuse. I booked a new hotel after that.

It bothers me that the communication between me and the middle management was so intolerable that it tarnishes the review of this property. There was a mishap (medication was thrown away). When I realized that cleaning staff had mistakenly thrown my medication out, I told the desk immediately. Initially the management said they would cover the loss. Then they claimed I lied. Then they attempted to negotiate by telling me the maid would be responsible for the $400 to replace my meds. Other than that managerial failure the property is fairly nice.