Viva V Samana by Wyndham, A Trademark Adults All Inclusive

The pool was not open because it was under renovation. We didn’t know until we got there

The pool is too small for the amount of guests. Also, several wall returns on the pool were not working and created areas with lots of dirt.

Best value for the money that you could have. Quiet spaces, excellent beach area and friendly staff. Best beach in the area with NO SARGASSUM!!!! Planning my next stay right now.

The spa was very relaxing, excellent buffet. We had the bungalow and it was worth every dollar. The staff was very welcoming. We wish we could’ve stayed more nights.

Service bad Pool closed Concierge very agresive and unresponsive

I think for the price it was great hotel. It little laid back for my taste, given that it's an adults only hotel. Food was good, service was good. Activities were good. I did not like that there is no pool bar.

Everything was good except that we wasn't informed that the pool would be close

Staff was great. No pool available, no activities, just the beach and one restaurant open. Food was too salty and sagy.

El hotel tiene mucho potencial , para seguir mejorando, tienen una porción de playa paradisíaca, y una piscina espectacular, el staff de todas las áreas son muy serviciales,deben mejorar oferta gastronómica , muy repetitiva y poco variable , los bares quedan muy distantes de piscinas y playa , y las activades para adultos contemporáneos son muy pocas , deben tener mas ingenio

Food was not good at the buffet sections, restaurants are also subpar. Our room had ants, roaches, and other flying insects. The alcoholic beverages at the bar is good, and the best part are the cabanas, pool, gym, and the gorgeous beach. Staff are friendly. I loved the water activities, ie; kayaking, paddle board, and catamaran.

We are seeking a refund for this trip for the reasons below: -Cleaner did not show up every day with no explanation -Got sick and needed water, room service said 5 mins then did not show up and partner had to abandon sick partner to get water -No DND/please clean card -Extremely slow services, told 5 minutes and would wait 1.5hrs -Constantly out of beach towels, would take 40 minutes to replace after numerous people asked -Got a stomach flu and had to cancel excursion, asked what hotel could do to accommodate. Offered us late check out and blamed our illness on us even though tons of other people were sick too. Then, when they took our cards to extend check out, they cancelled them instead, locking us out of our room. -Ants in our room -Cockroaches in the dining area -Entertainment and shows on app listed in Spanish with no location listed -Employees English skills are subpar. One called our room to ask our satisfaction. When told we were unhappy, they said "thanks have a good day" and hung up, no acknowledgement or apologies. -Horribly uncomfortable pillows & beds -Safe literally did not work at all -Did not replace bath robes once -Lack of seating in buffet, left standing there for 5-10 mins searching for free table while VIP section was empty -Paper thin walls, heard other people vomiting and using bathroom -No back up generators, power went out multiple times -Water turned off suddenly, unable to shower -Cigarette burn holes in bed sheets

Absolutely awful experience. Cats everywhere. Traveling with someone who is allergic to cats, it was unacceptable for staff to be encouraging the cats to come into the restaurants. Can't have a meal without a cat jumping on your chair. Staff – Inattentive staff with a lack of commitment to quality service. Simply put, they did not care to provide any customer service / experience at all. Rooms – Pretty accurate to the photos shown however the sheets felt so dirty and the towels had an awful stench to them. We were absolutely repulsed sleeping in the beds. Food Drinks – Awful. The buffet was some of the worst food we have ever eaten. Absolutely no taste to it. - The chef making omelettes for breakfast didn’t even have gloves or a hair net in and would wipe his nose with his hands in between serving omelettes, would also take cash tips and continue using that hand to prep food. Absolutely nauseating. - Plates, Glasses and Silverware - Constantly dirty, we had to ask for clean utensils and glasses almost everyday because what we were getting served on was dirty. Pool – Beautifully built however the water looked so dirty we didn’t even dare to get in. Extremely murky. Beach – Beautiful views however the beach area was always dirty. Trash not cleaned up during the day from guests leaving the beach early, glasses from day before when you arrived in the morning ,etc. Would not recommend to anyone!

In the main restaurant, the white roof supports (pillars) were dirty with food leftovers from the first day of our stay. Pointing this out to the staff didn't help. On the day we left, the pillars were still dirty.

Friendly staff, great place, clean and well maintained.

This hotel was very clean, staff very nice and a lot of activities

The building it self, was nice, the cleanliness was just about non existent, found touches in the bed as soon as we arrived, ac was not working, tv was not working, phone for room service and lobby not working

The property and the location is beautiful. The staff is superb and so friendly. The room are spacious, clean and the service spectacular. The buffet was great full of varieties and selections. The beach beautiful and the pool just right. The night entertainment was great as well. Everything was perfect and I will definitely LOVE to go back. The one thing I really like and enjoyed was kids free zone.

The resort is small and beautiful. The pool area was really nice eventhough one of the jacuzzis was not working. The beach was probably one of the best beaches I have been to. The customer service was great. All the workers there were super helpful and friendly. Unfortunately my room was full of worms. I am assuming they were coming from the outside area which was not well kept and had a bad smell. There were 6 to 7 worms constantly crawling in the room at a time. It was pretty disgusting. I also paid extra for a bungalow because I wanted to enjoy a bigger pool with my husband. The pool was very small and very dirty. We were unable to use it. The food was mediocre. I expected better for the price.

Its a beautiful property but with very limited amenities. Pros: excellent beach, great pool, good drinks Cons: Very badly kept. The common area bathrooms didnt have working flushes in the toilets. Worst food I have ever had. Inedible at times. All but one restaurant open, and it was terrible. 80% of the staff extremely unhelpful and almost borderline rude. Almost always out of beach towels. Didn't receive any VIP benefits even after asking for them 3 times. Definitely not a recommended spot.

Todo fue malo desde el servicio del hotel. El staff no había picina y en cuanto a la limpieza pésima.

My hot water wasn't working, but maintenance was swift with the repairs. I also feel that pool towels should be in the bungalows already, i didn’t like that we had to go get towels to enjoy the pool. Overall was a good experience and i would definitely visit again and recommend

I arrived at the property and checked in. When I walked into my room a strong odor of mold or wet clothes not completely dried. I called the front desk and advised of the smell on the bed the sent over new sheets. I had to call them back because the comforter smelled as well. Layed down and the television did not work. We called front desk again and they sent a tech who advised someone will come tomorrow morning at 9am. The next day at around 10 I called back since no one had arrived for the television. No one in the front was aware they sent another technician. The tv had to be replaced. The cigar shop was closed. I do not consider this a all inclusive hotels

We had an AMAZING time here! My partner and I just wanted a quiet, romantic trip and that’s exactly what we got. We stayed in one of the bungalows and our room was spotless and lovely. We didn’t try any activities, we laid on our backs in the sun on our patio, by the pool, and on the beach with drinks in hand and ate whenever we felt hungry and it was absolutely perfect! The resort was quiet and never crowded and the beach and ocean were spectacular. The only problem was…our flight flew into an airport SIX HOURS from the resort!! We had no idea after we booked through Expedia. Cue a $500, 6-hr cab ride across the island plus having to buy new plane tickets for the flight back, out of Santo Domingo (about an hour cab ride). Do better, Expedia ! Why would you book us a flight into an airport on the opposite side of the country from the resort?? It’s our fault for not checking before we arrived, but we were told there was an airport shuttle (false, be prepared to pay for a cab no matter where you fly into) and assumed our flights were to the airport closest to the resort. If booking through here, BE SURE TO CHECK YOUR ARRIVAL AIRPORT!!! Because customer service is absolutely non-existent. We were so relieved to finally arrive at our beautiful resort, which gets 5/5 stars from us but the travel was the most nightmarish experience I’ve ever had and we will NOT be booking anything through this site again.

The spa was very relaxing, excellent buffet. We had the bungalow and it was worth every dollar. The staff was very welcoming. We wish we could’ve stayed more nights.

As with all other reviews, this one has it's good points and bad points and of course it all depends on the individual. First of all is the transport. Keep in mind that Viva is quite a bit away from airports. do not fly in to POP (Puerta Plata). the trip in was so long Viva had to hire an outside taxi to take us and bring us back. The ups - the weather - gorgeous and calm 24/7 and very little wind. It felt like we died and were in heaven. The lounging areas - It was nice not to have to fight for a chair. There seemed to be plenty on both the beach and pool. They had cabanas and they were free. Just claim yours early. The bad - the food. They have 3 special restaurants that you have to make reservations for right away but don't bother. After the first one we had to go to the buffet to eat because the portions were small. The second restaurant was so late in delivering we left after an hour because the main meal was not served and the third restaurant was also ditto. The buffet had a lot to choose from but nothing much that we liked. The room - our thermostat did work right so we were either cold or hot. Don't get a room with a pool cuz the pool is very small and cold. Entertainment was good and every night but keep in mind that they will blast dance music until the wee hours. if you can choose a room find one far away at the end. Overall - it was one of the most beut.stays but also one we won't go back to. need better food and more quiet.

The rooms need some improvement or maintenance . The electrical outlets were all loose and coming out of the wall.

La habitación perfecta sobre todo la cama muy comoda. Teniamos una pequeña piscinita en la terraza que no aprovechamos tanto como pensabamos pero muy bien. La playa muy bonita con aguas turquesa entre palmeras, el entorno cuidado y limpio asi como en los jardines y playa habia numerosas hamacas y camas balinesas. La comida bastante variada ya que siempre puedes encontrar algo de tu gusto. Resaltar el buen trato del equipo de animacion que son estupendos: Ariel, Michel, Shelly, Brayan y Sofia todos un encanto!

Positively, the hotel is clean, has a lovely pool and beach. Unfortunately, that’s where it ends. I was greeted at the gate when arriving with a gruff “nombre” no hello, no welcome. The same was true at the front desk. A terrible start to the trip and I was keen to turn around right then; and should have. The food is dreadful, poorly cooked and sitting out for much too long. Also, mostly the same offerings at every meal. The staff is either rude or indifferent to issues. I did not have hot water during my entire stay and, despite repeated trips to the front desk to seek help (both in English and Spanish) they just kept saying “its just a water problem” and did nothing to help me or even let me use the shower in another room. I explained that the sink was hot but the shower was frigid and they simply shrugged. In my first five minutes, I asked where to find beach towels (which were strangely very hard to come by) and the man launched into a Club Viva sales pitch instead of getting towels. Hardly relaxing and so gross. We were looking at this place for a very large wedding buyout but they don’t deserve the business.

The resort was inviting from the start. Reception was polite and prompt. The gave us information that would prove later in our stay to be a guide to enjoy many elements and activities on the resort. Friendly staff throughout. Modern, clean, and spacious rooms. Endless food & drink for all. Fantastic beach and pool. My wife and i are all ready planning a return trip.

We didn’t have water for two days in the morning the Internet/Wi-Fi was intermittent The property amenities was poor our room phone didn’t work. There was no paper toilet. On our room at the time of arrival and they brought us a used one the bar is so far from the pool and they don’t have people to bring you drinks so you have to get out of the pool every time do you want to drink? Pretty much another words I will never come back to this resort

The checking in process was terrible , the front the staff not friendly ,Sofia check us in us we requested double beds for the group of six 3 rooms , when we got to the we all have single bed, also check in at 3 pm we got there a bit early and was advised to come back at 3pm . Again Sofia very rude told us room not ready , after 35 minutes I asked a different staff member who told us we were looking for u your rooms are ready . I will not come back and recommend the hotel too bad because the view and beach were great , Also some staff members are the restaurant were not really welcoming we us for staff and we were denied us we see other table will get the staff we asked , at one point I asked the some staff members at front if they were prejudice again Dominican. They can also clean more plates , cups around the beach area, the towel station was also a problem never clean towel the hotel was to even busy , the animation team boring and all over the place they need Dominican dancers , not European girls not coordination 😳.

Staff was great and the entertainment was amazing !!!!!

This was one of my worst experiences in my entire life and I have traveled over 18 countries. No service whatsoever they try to sell you their viva membership constantly harassing you., I am seeking an attorney. I had no running water for two days. I had to leave the hotel without a shower and traveled the whole day to get to my next destination. Sad part is no one really cares. Stay away as far as you can from this place it is a nightmare and a disaster. I will be seeking a full refund.

Our recent visit to this resort was nothing short of frustrating. We arrived early at 7:30 AM for an excursion we had booked online that was supposed to depart at 8:00 AM. However, the experience quickly turned sour. When we approached the excursion customer service desk, the staff seemed completely clueless about the booking. Instead of resolving the issue promptly, they told us to wait until their manager responded. They disappeared without providing any updates, leaving us hanging for over an hour. By the time 8:00 AM came and went, we were finally informed that the excursion had not been available for months! What’s baffling is why they didn’t tell us this immediately instead of wasting our entire morning. A responsible business would have offered an alternative activity or at least communicated honestly. To add insult to injury, the refund process has been a nightmare. Despite calling, emailing, and speaking to staff in person, all we’ve received are empty assurances that “the refund is coming.” It’s now been 11 days, and we’re still waiting for our money. This lack of organization, accountability, and customer care is shocking. While I’ve accepted the wasted morning, being out the money for an excursion we didn’t even get to enjoy is unacceptable. I strongly advise against trusting this resort with your time or money.

Friendly staff, great place, clean and well maintained.

Service bad Pool closed Concierge very agresive and unresponsive

Amazing experience. The beach and pool are beautiful. Our butler Luis went above and beyond to help us with everything we needed. The staff is amazing and the food was excellent. We even had an open bar 1 min walking from our room. We plan on coming back for sure! The entertainment was great as well! Shout out to Pierre who is always smiling and in a good mood!

The check in staff was phenomenal. The only incident was in the morning when a gentleman by the name of Felipe approached us to talk to us about the club. We’ve been in many resorts and are not interested in this at this time. Have had very bad experiences with this timeshare/club sessions. The gentleman became very defensive when my husband said he was not interest. He got a bit rude and said he was only doing his job and was helping us with restaurant reservations. After the very uncomfortable situation, we and to the lobby only to find that we already had reservations made. So found out he was lying. We came here to relax and unwind from all the stress and did not appreciate the abrupt approach. Another gentlemen started talking to us about all his family issues and that his child was in the hospital and his parents had just been killed. As sad as his story was, we were looking for a relaxing place. Food was great but it was always the same every day. I had called room service 5 minutes after 11pm to order a cheeseburger that I had waited to order all day and the person very rudely said they could not make it. The room, staff and amenities were excellent!!

The resort was inviting from the start. Reception was polite and prompt. The gave us information that would prove later in our stay to be a guide to enjoy many elements and activities on the resort. Friendly staff throughout. Modern, clean, and spacious rooms. Endless food & drink for all. Fantastic beach and pool. My wife and i are all ready planning a return trip.

I was expecting better from this resort. The food was terrible—I had to go outside to eat because I couldn’t take it anymore. There was a clear lack of staff. The ones there were kind and doing their best, but you could see they were under pressure. Some managers were rude, and I overheard unpleasant conversations in Spanish. The bartenders were great, trying to make the best cocktails with very limited alcohol (mostly just one type of rum). The front desk wasn’t very welcoming either. Overall, not a place I’d return to

The hotel was perfect for our needs which were to have a complete break and relax. The staff were friendly and the facilities were very good value for the price as was the food and drink. However, the property is situated very remotely with nothing around in the immediate area and no obvious means of transport. Therefore, if you are looking to be able to leave the property on foot or explore the immediate area this would not be the place for you. That said the beach is amazing and never crowded or busy. The beach bar is handily situated for refreshments. All in all we had a great stay and would go back if we’re were looking for a similar type of vacation on the island.

Viva V Samana by Wyndham is a very good hotel, the property is clean, and services are good. Staff at the hotel are friendly, and there is entertainment at all times. I think is best to fly to Santo Domingo if traveling international, I flew to Santiago and the road trip was too long, but very interesting. I had a good stay at the hotel.

The beach was beautiful. Very relaxing hotel. Very close to a lot of different beaches and interesting places.

Best value for the money that you could have. Quiet spaces, excellent beach area and friendly staff. Best beach in the area with NO SARGASSUM!!!! Planning my next stay right now.

The place is really beautiful and the staff is really nice. I really enjoyed and can’t wait to go back to another Viva. The country is really awful and poor and the way from Puerto Plata until the resort was really bad. Despite that I really loved the experience.

We had an AMAZING time here! My partner and I just wanted a quiet, romantic trip and that’s exactly what we got. We stayed in one of the bungalows and our room was spotless and lovely. We didn’t try any activities, we laid on our backs in the sun on our patio, by the pool, and on the beach with drinks in hand and ate whenever we felt hungry and it was absolutely perfect! The resort was quiet and never crowded and the beach and ocean were spectacular. The only problem was…our flight flew into an airport SIX HOURS from the resort!! We had no idea after we booked through Expedia. Cue a $500, 6-hr cab ride across the island plus having to buy new plane tickets for the flight back, out of Santo Domingo (about an hour cab ride). Do better, Expedia ! Why would you book us a flight into an airport on the opposite side of the country from the resort?? It’s our fault for not checking before we arrived, but we were told there was an airport shuttle (false, be prepared to pay for a cab no matter where you fly into) and assumed our flights were to the airport closest to the resort. If booking through here, BE SURE TO CHECK YOUR ARRIVAL AIRPORT!!! Because customer service is absolutely non-existent. We were so relieved to finally arrive at our beautiful resort, which gets 5/5 stars from us but the travel was the most nightmarish experience I’ve ever had and we will NOT be booking anything through this site again.

As with all other reviews, this one has it's good points and bad points and of course it all depends on the individual. First of all is the transport. Keep in mind that Viva is quite a bit away from airports. do not fly in to POP (Puerta Plata). the trip in was so long Viva had to hire an outside taxi to take us and bring us back. The ups - the weather - gorgeous and calm 24/7 and very little wind. It felt like we died and were in heaven. The lounging areas - It was nice not to have to fight for a chair. There seemed to be plenty on both the beach and pool. They had cabanas and they were free. Just claim yours early. The bad - the food. They have 3 special restaurants that you have to make reservations for right away but don't bother. After the first one we had to go to the buffet to eat because the portions were small. The second restaurant was so late in delivering we left after an hour because the main meal was not served and the third restaurant was also ditto. The buffet had a lot to choose from but nothing much that we liked. The room - our thermostat did work right so we were either cold or hot. Don't get a room with a pool cuz the pool is very small and cold. Entertainment was good and every night but keep in mind that they will blast dance music until the wee hours. if you can choose a room find one far away at the end. Overall - it was one of the most beut.stays but also one we won't go back to. need better food and more quiet.

Great Location, Great staff and Service. Literally one of the best beaches in Las Terrenas. You can walk the beach in either direction and enjoy the scenery. The only thing lacking at the hotel is the food. Breakfast was okay not much of a variety. Dinner was about a 2.5 stars in quality and taste.

Beautiful bungalow room, better food than I expected from other reviews. Beautiful grounds and beach. Easy check in, check out. Low key adult resort, walkable compared to the huge Punta Cana resorts. Las Terrenas is beautiful and deserves a visit if you love the DR like us. No complaints. Will definetely visit again, but there are so many more places in the DR we have to visit. And the beach walks during twilight are magical.

Loved the location, the beach is 10 out of 10, lush landscaping. What I didn’t like was lack of dining options and in some cases poor service and animation.

The hotel was very nice for how old it was. There is no food available anywhere on the resort past 10pm. They do have room service, but the food was terrible. We tried multiple things on the room service menu and they were all gross. There is only 3 restaurants besides the buffet and you have to have a reservation and we were only able to get one reservation for the entire week we were there because they only serve 10 people every 2 hours for 4 hours, so we had to eat at the buffet the whole time. The food was not very good and it is closed after 10pm. The staff was very unkind to Americans. Us and 2 other American couples said the same thing. The staff members were visibly rolling their eyes at us when we requested simple things like drinks or snacks. They did not appreciate that our spanish wasn't very good. We were told that this resort was great for people who didn't speak a lot of spanish because english was spoken at this resort and that is not the case at all. We know enough to order food and drinks and have light conversation, but we aren't fluent. We were told that this resort was very good for American tourists because english was spoken at this resort. The rooms were kept very clean and tidy and we did appreciate that a lot. The cleaning staff were the nicest staff members we encountered. They do enter your room to bring you gifts if you are a Viva club member and I did have someone walk in on me while I was changing. They just scanned their card and walked in.

The staff is welcoming, and the location is excellent. The à la carte restaurants were enjoyable; however, the buffet could use some improvement. I've encountered better food options in hotels that were less expensive. Additionally, more staff serving drinks would enhance the experience. Overall, given the price, it's a good hotel, and I would recommend it.

The staff is very friendly, and the rooms are spacious and clean. The beach is beautiful but dining is limited. There are 4 restaurants, but they are not always open and you don't know which days they are and other than the buffet they require reservations which you do not know about until you try to enter. There are no menus so you don't know what they offer. The drinks are not well made and the beer is off, doesn't even taste like beer. We enjoyed our stay but will explore other options in the future.

We stayed five nights in the bungalow. It was beautiful and well maintained. The beach was amazing. My issue was the staff were not helpful and often rude. The food was ok, and a bit repetitive. Activities are not listed anywhere so you just had to make your own plans. They encourage you to use the app which we did but there were no activities listed. We had no AC and tried request help through the App which we couldn’t. Don’t bother with the App. As others mentioned the pool was closed for renovation, would’ve been nice to know when scheduling our stay. The location is very convenient to town. We did one excursion through them and they were unable to give details as to where the buggy trip was going. We still don’t know the two beaches we stopped at. Overall it was disappointing due to lack of communication and food.

TV in the room did not work. Got food poisoning. The staff were friendly and helpful. The beach is beautiful. The sports amenities were great. Some upgrades are required.

Food could be better. We tried one of the restaurants Mar y Fuego, food seemed pre prepared, it came out so fast. Was just okay so we stuck with the buffet Staff was always great

The check in staff was phenomenal. The only incident was in the morning when a gentleman by the name of Felipe approached us to talk to us about the club. We’ve been in many resorts and are not interested in this at this time. Have had very bad experiences with this timeshare/club sessions. The gentleman became very defensive when my husband said he was not interest. He got a bit rude and said he was only doing his job and was helping us with restaurant reservations. After the very uncomfortable situation, we and to the lobby only to find that we already had reservations made. So found out he was lying. We came here to relax and unwind from all the stress and did not appreciate the abrupt approach. Another gentlemen started talking to us about all his family issues and that his child was in the hospital and his parents had just been killed. As sad as his story was, we were looking for a relaxing place. Food was great but it was always the same every day. I had called room service 5 minutes after 11pm to order a cheeseburger that I had waited to order all day and the person very rudely said they could not make it. The room, staff and amenities were excellent!!

Food poisoning

Its a beautiful property but with very limited amenities. Pros: excellent beach, great pool, good drinks Cons: Very badly kept. The common area bathrooms didnt have working flushes in the toilets. Worst food I have ever had. Inedible at times. All but one restaurant open, and it was terrible. 80% of the staff extremely unhelpful and almost borderline rude. Almost always out of beach towels. Didn't receive any VIP benefits even after asking for them 3 times. Definitely not a recommended spot.

El hotel tiene mucho potencial , para seguir mejorando, tienen una porción de playa paradisíaca, y una piscina espectacular, el staff de todas las áreas son muy serviciales,deben mejorar oferta gastronómica , muy repetitiva y poco variable , los bares quedan muy distantes de piscinas y playa , y las activades para adultos contemporáneos son muy pocas , deben tener mas ingenio