Capitalia San Angel Inn

Excelente

★☆☆☆☆ – Very Disappointing Stay I would not recommend this hotel, especially considering the price charged for the rooms. The biggest issue during our stay was that the room's air conditioning/fan was not working. We stayed for two nights and reported the problem immediately during the first night. Unfortunately, despite notifying the reception/security staff, no meaningful action was taken. The issue was never repaired, and we were not offered a different room, a portable fan, or any alternative solution. Sleeping in a hot room made the stay extremely uncomfortable, and it was frustrating to see such a lack of concern from management. What made the experience even worse was the complete absence of follow-up after the complaint was made. For the rates this hotel charges, guests should reasonably expect basic amenities such as a functioning air conditioning system and responsive customer service. Sadly, neither was provided. Very expensive for the level of service received. Poor customer care, unresolved maintenance issues, and an uncomfortable stay. I would not stay here again and cannot recommend it to others.

I stayed in this property many times I recommend it always

So disappointed, was my worst experience ever staying in Mexico City

Clean, well equipped, easy to get to and very conveniently located accommodation. The stay was short but comfortable, the staff was very nice towards us, I would definitely stay here again.