Name: Residence Inn by Marriott Philadelphia West Chester/Exton
Address: Ten North Pottstown Pike, Philadelphia, Pennsylvania, United States of America, Philadelphia, Pennsylvania, US
Price range: $101–$148 per night
Rating: 8.55

What guests think

Across recent stays at Residence Inn by Marriott Philadelphia West Chester/Exton, travelers often praise friendly, accommodating staff, spacious suites with kitchens, and a generally satisfying complimentary breakfast, while also reporting mixed cleanliness and maintenance experiences.

Many liked the easy access to highways, restaurants, and shopping. Recurring negatives include a paid parking fee, some parking lot lighting or security concerns, occasional noise from HVAC or doors, and booking or room-type inconsistencies. Overall, this is a practical choice, but verify specifics and be prepared for some variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently praise the gym. Multiple reviews criticize the added parking fee and mention poor lighting or security concerns in the lot; a few note ongoing renovations.

Related guest reviews

8

Kelly

Jul 14, 2024

·

Stayed 2 nights

Right off Turnpike; off the main drag. Seems like part of the hotel was/is permanent housing for some. Parking fee was unexpected since there are empty buildings surrounding the hotel and plenty of parking. No other hotels in this area charge for parkikg .

4

Keith

Sep 22, 2025

·

Stayed 2 nights

It was very noisy at night up until about midnight. Additionally, there was a charge for parking at this facility. That was NOT expected considering the location.

10

wendy

Apr 8, 2024

·

Stayed 3 nights

Great staff, very helpful and friendly. Clean property and beautiful gym.

10

Mark

Feb 5, 2023

·

Stayed 1 night

Renovations are in progress, place looks nice from the last visit

8

Sarah

Aug 26, 2025

·

Stayed 3 nights

Property, rooms and area are nice, and I frequent this property. Just can't believe that they charge me$12 a day to park on top of the hotel fees

10

Lisa

Sep 29, 2024

·

Stayed 1 night

Friendly staff, very clean room. Only thing we did not like was a parking fee added.

10

victoria

Dec 13, 2023

·

Stayed 1 night

this hotel exceeded my expectations . quite , clean, staff was friendly. gym was huge!

10

Racquel

Mar 17, 2024

·

Stayed 1 night

I travel a lot and this property was definitely one of the best I have stayed at. Staff were very friendly, the room was clean and had a very comfortable bed. The gym had a nice mix of cardio and weight equipment. The breakfast was tasty with good options, even the coffee was good. There is a Target, Starbucks and dining options close by! Even a basketball hoop for the kids. The assistant manager was exceptional. I requested a late check out and there was no issue getting it as a valued Bonvay member! This hotel is definitely our go to for now on!

6

Joanne

Sep 15, 2024

·

Stayed 2 nights

The staff was wonderful. The silverware was dirty. I parked in the back, but the lighting was not good. I did not feel safe to go out back once it was dark.

4

Keith

Dec 13, 2024

·

Stayed 2 nights

The staff was excellent - however the noise level was excessive and quite honestly it was a little shady - the parking lot was traveled by transients at all hours even found one looking inside my vehicle at night - luckily it was locked. if you are going to charge $12 per night for parking perhaps it would be a good idea to secure the lot.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many found rooms clean, but several cited odors, stained or worn fixtures, pests, and poorly cleaned bathrooms or kitchen areas. Housekeeping frequency and maintenance vary.

Related guest reviews

10

William

Jul 1, 2025

·

Stayed 1 night

I was only there for one night but the lobby staff was super friendly and helpful, the room was immaculately clean and comfortable and I would stay here again without hesitation.

8

Bruce

Oct 14, 2025

·

Stayed 3 nights

Room was very clean and spacious. Staff was friendly and courteous. Breakfast was good, with lots of dining space.

2

Rosheni

Jun 27, 2025

·

Stayed 1 night

Very poorly maintained. Fire Alarm was hunging on the ceiling, bathroom floor tiles were cracked and uneven, bath tub was dirty and paint was coming off and rusted. Room selled like urinary. I wish i took pictures. I was soo tired adter 10 hr drive.

10

Teyanna

Oct 16, 2023

·

Stayed 1 night

The tub was dirty

4

Elyse

May 5, 2025

·

Stayed 2 nights

I don't normally write negative reviews, but found my stay to be quite different from what I had read online. If I had paid a fraction of the price it would have been expected, but for how expensive the room was, it was quite filthy. Smelled of stale cigarettes despite being a smoke free building. There were some short hairs in the sheets, and lots of hair (same color) on the bathroom sink as if a guy had shaved his beard and it hadn't been cleaned. The shower drain was rusted and the tub floor was stained and just dirty. Shower drain clogged within a few seconds of the water turning on. Every other aspect of service was fine, it was just a dirty room.

6

Ellen

Sep 13, 2025

·

Stayed 1 night

Sheets had dried stains all over, had two flies in my room, no spoons in kitchen. Minimal supplies. Doors were old and very loud, I could hear them open and close all night. I did like that the microwave was set to be very quiet. Overall was fine but have been to much better Residence Inn properties and expected the same level of quality here.

4

Melissa

Apr 22, 2025

·

Stayed 2 nights

We checked in and there was a terrible foul odor in the bathroom. They switched us to another room and it looked like the room wasn’t cleaned crumbs on the floor crumbs on the two chairs by the table, sticky table the bathroom smelt, nice lol had to strip off the comforter to get a fresh clean one had the temperature on cool 45 and it was hot. See pictures below of the thermostat the only Good part staff was super friendly. I think they need better maintenance and better housekeeping. Actually, I can’t even show you pictures because there’s no way to put them up.

6

David

Jun 11, 2024

·

Stayed 1 night

The room had a smell, as we entered. A window had been opened in order to air it out. We couldn’t unpack because the drawers were not clean. However, all staff encountered were friendly and helpful.

10

Michael

May 3, 2025

·

Stayed 6 nights

Close to restaurants and grocery stores. Room was clean, and bed comfortable. Extended my stay by a day with no issues. The hotel did not perform cleaning services as advertised every other day. I did get new towels from the desk twice with no issues. This was not a problem for me because I didn't create a mess to be cleaned up anyway.

8

thomas

May 22, 2023

·

Stayed 2 nights

Room was clean and very roomie, only negative was bathroom tub did not drain properly, also tun had rust around metal peaces. Other than that very pleased with the room.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and comfortable with useful kitchen layouts and large desks; many mention quiet stays. Some report noise from HVAC units or hallway and door activity.

Related guest reviews

10

Jean

Feb 24, 2024

·

Stayed 1 night

The room was amazing for what we paid. We liked it so much we are going to book a longer stay for our daughter's wedding in the fall. We are also going to suggest the older family members who attend the wedding stay there as well. Allowing the younger folks to stay at another location close to the Country Club.

4

Keith

Sep 22, 2025

·

Stayed 2 nights

It was very noisy at night up until about midnight. Additionally, there was a charge for parking at this facility. That was NOT expected considering the location.

8

Bruce

Oct 14, 2025

·

Stayed 3 nights

Room was very clean and spacious. Staff was friendly and courteous. Breakfast was good, with lots of dining space.

10

Susan

May 4, 2024

·

Stayed 1 night

Stayed here before. It’s got the things I look for in places I choose to stay. Clean, friendly, helpful, quiet, nice

10

Daniel

Sep 2, 2024

·

Stayed 2 nights

Really nice room. Everything was great. Will be booking here again.

10

Leo

Aug 16, 2025

·

Stayed 1 night

Bed was very comfortable.

8

Tammy

Apr 12, 2024

·

Stayed 5 nights

The beds are comfortable. Use ear plugs to block sound. The HVAC unit was loud but with ear plugs, I heard nothing. Their breakfast has lots of options. Housekeeping needs to do better.

10

Thomas

Sep 5, 2024

·

Stayed 1 night

Surprisingly large room & a great layout with a huge desk for work.

8

David

Nov 18, 2024

·

Stayed 3 nights

Getting old a lot of heating and ac noise. Breakfast could be better

8

Christine

May 14, 2025

·

Stayed 5 nights

Enjoyed the spacious suite and the room was quiet. Bed comfortable but every pillow was way too soft. The condition of the floors and kitchen were well worn and the bathroom toilet light flickered almost all the time. Staff friendly. Disappointed there is no decaf tea options. Oatmeal bar is great but needs cinnamon.

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AI-generated summary based on recent guest reviews

Service

Service is a strong point, with numerous mentions of friendly, accommodating staff and smooth check-in/out. A few guests reported reservation mix-ups, slow responses, or unhelpful interactions.

Related guest reviews

10

William

Jul 1, 2025

·

Stayed 1 night

I was only there for one night but the lobby staff was super friendly and helpful, the room was immaculately clean and comfortable and I would stay here again without hesitation.

10

Terrance

May 10, 2025

·

Stayed 1 night

Staff was very attentive. For example, I needed some big trash bags to hold the balloons that we were blowing up, and the front desk went out their way to accommodate us

6

Adam

Dec 19, 2025

·

Stayed 12 nights

The staff is this hotel's greatest asset. If it wasn't for them, I would have looked for the exit to stay somewhere else on this trip after the way it began.

2

Tyesha

Nov 24, 2024

·

The front desk service not good

8

Sarah

Mar 29, 2024

·

Stayed 2 nights

Renee and the entire staff were friendly and took care of us!! Thanks

10

Deborah

Mar 16, 2024

·

Stayed 2 nights

I appreciate Katie, the lady at the front desk. She is a girl's girl. She looked out for me knowing that i was a woman and checking in alone. She made sure she gave me a room where i'll feel comfortable and safe. Give her a raise!! Thank you Katie. ( She was the one working that evening when i checked in on 03/14/24!

10

Terrance

Apr 10, 2025

·

Stayed 1 night

Staff was very professional and knowledgeable. The hotel very clean

4

Stephen

Oct 20, 2024

·

Stayed 1 night

Very slow in checking us in. A room was not available when we tried to check in. Asked for additional pillows and never received them. Went to the front desk to check on them and no body was at the desk. After 10 minutes of waiting I gave up.

10

Julie

May 22, 2025

·

Stayed 5 nights

Staff was friendly, room was clean, and everything was convenient.

10

Charles

Jun 9, 2025

·

Stayed 2 nights

As a service provider company owner, I was especially impressed by each of the staff. They were friendly and efficient. A credit to themselves and their training. Thanks

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Location

Convenient to highways, restaurants, and shopping, making errands and events easy. A few comments note the area feels less secure at night.

Related guest reviews

8

Kelly

Jul 14, 2024

·

Stayed 2 nights

Right off Turnpike; off the main drag. Seems like part of the hotel was/is permanent housing for some. Parking fee was unexpected since there are empty buildings surrounding the hotel and plenty of parking. No other hotels in this area charge for parkikg .

10

Hugh

Jul 19, 2023

·

Stayed 1 night

Clean and accessible to restaurants and shopping!

10

Jarred

May 17, 2025

·

Stayed 1 night

Easy commute to where I needed to be. Staff friendly and it was clean.

10

Paula

May 26, 2023

·

Stayed 3 nights

Great room. With all the neccessities. Convenient to all hwy. newly remodel. Very clean.

6

Jiatian

Jul 28, 2025

·

Stayed 23 nights

The area is good but the room is smelly.

10

Lee

Dec 9, 2023

·

Stayed 1 night

Great location. Clean and good breakfast

10

Lori

Jan 2, 2025

·

Stayed 1 night

I was pleasantly surprised by the appearance of my room - it was spacious, clean, quiet, and comfortable. It was convenient to everything we needed or wanted to do. The outside of the property was nothing special and the building appeared to need some up-keep. Don't be misled by that; your room will be excellent!

4

Keith

Dec 13, 2024

·

Stayed 2 nights

The staff was excellent - however the noise level was excessive and quite honestly it was a little shady - the parking lot was traveled by transients at all hours even found one looking inside my vehicle at night - luckily it was locked. if you are going to charge $12 per night for parking perhaps it would be a good idea to secure the lot.

10

Nina

Jul 5, 2024

·

Stayed 2 nights

We were in town for my son's lacrosse tournament. The hotel was clean, rooms were very spacious with nice kitchen area. Complimentary breakfast is always a plus in our books! Lots of restaurants on the street where the hotel is located. Starbucks nearby was a perk!

10

Michael

May 3, 2025

·

Stayed 6 nights

Close to restaurants and grocery stores. Room was clean, and bed comfortable. Extended my stay by a day with no issues. The hotel did not perform cleaning services as advertised every other day. I did get new towels from the desk twice with no issues. This was not a problem for me because I didn't create a mess to be cleaned up anyway.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well-liked, with hot and cold options and good variety. Some guests found it average or weak on certain days.

Related guest reviews

10

Srikanth

Jul 27, 2025

·

Stayed 2 nights

Great service - very well maintained and clean . Good breakfast

6

Wendy

Aug 11, 2025

·

Stayed 2 nights

They did not have our correct reservation and now I have to contact them because they charged my card a higher room rate. The lobby was nice, staff was pleasant. The room was ok, we didn’t get the king we requested. The air conditioner kicked on and off all night and made loud noises waking us up every time it went back on. Breakfast was average Ok enough but would not book again

10

Nancy

Nov 25, 2024

·

Stayed 6 nights

I stay here when traveling cross country to be with my Mom, who is in Assisted Living. I always like having a kitchen. This has a 3/4 size refrigerator, microwave, 2 burner stovetop, sink, and dishwasher. I only combine or warm up foods, but actual cooking could be done here! I love the breakfasts, with eggs, oatmeal, waffles, bacon or sausage (on different days), cereals, bagels, fruits and pastries. This is way nicer than coffee and pastries. The desk is very large, for spreading out. The door on my room was out of alignment and problematic. They had their guy look at it right away, but couldn't really do anything for it. I would like to see recycling in the rooms. I left my recyclables on the counter, but they probably got trashed. All staff was friendly. Would recommend staying here, especially for the kitchen and the hot breakfast.

10

priscilla

Sep 8, 2023

·

Stayed 11 nights

Breakfast was great every day & the kitchen staff was friendly. Front desk staff was always friendly & helpful.

10

Lori

Nov 4, 2025

·

Stayed 5 nights

Great place, great breakfast.

8

Bruce

Oct 14, 2025

·

Stayed 3 nights

Room was very clean and spacious. Staff was friendly and courteous. Breakfast was good, with lots of dining space.

10

James

Jun 16, 2024

·

Stayed 1 night

Quick check in. Friendly staff. Clean & spacious room. Entire facility appeared to be updated. Nice complimentary breakfast.

8

David

Nov 18, 2024

·

Stayed 3 nights

Getting old a lot of heating and ac noise. Breakfast could be better

8

Harold

May 24, 2023

·

Stayed 1 night

Property being renovated so unfair to rate now. Complementary breakfast was weak.

8

Rani

Dec 1, 2025

·

Stayed 9 nights

Expect breakfast everything is good

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AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$98
March	$110
April	$116
May	$173
June	$161
July	$157
August	$114
September	$114
October	$127
November	$125
December	$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $121	15 $129	16 $137	17 $114	18 $125	19 $146
20 $101	21 $115	22 $114	23 $114	24 $114	25 $148	26 $148
27 $103	28 $107	29 $110	30 $106

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $137	3 $133
4 $112	5 $118	6 $128	7 $124	8 $123	9 $148	10 $148
11 $129	12 $119	13 $123	14 $125	15 $133	16 $148	17 $148
18 $117	19 $116	20 $123	21 $119	22 $128	23 $148	24 $148
25 $116	26 $119	27 $119	28 $114	29 $125	30 $148	31 $148

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms

Studio, 1 King Bed

Suite, 1 Bedroom

Suite, 1 Bedroom (Mobility Accessible, Tub)

Suite, 2 Bedrooms (Mobility Accessible, Roll-In Shower)

Studio, 1 King Bed (Mobility Accessible, Tub)

Suite, 2 Bedrooms (Mobility Accessible, Tub)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Philadelphia West Chester/Exton

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Prices for upcoming dates