Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered?

A complimentary breakfast is included with the stay.

Are pets allowed at the property?

Yes, pets are allowed with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request, subject to availability and possible additional charges.

What accessibility features are available for guests with disabilities?

The property features elevators, step-free entrances, and wheelchair-accessible facilities including the registration desk, parking, public areas, and some rooms. There is also a wheelchair-accessible pool.

Where is the hotel located in relation to local attractions?

The hotel is located in Knoxville West, within a 5-minute drive of Turkey Creek Shopping Center and Tennova Hospitalist Group. It is approximately 13.5 miles from the University of Tennessee and 1.5 miles from Sir Goony’s.

Does the hotel have a swimming pool?

The property features a wheelchair-accessible pool, though specific details about its type or operational hours are not provided.

What are the policies for guests staying with children?

Children stay free when occupying the parent or guardian's room, using existing bedding.

Tru by Hilton Knoxville West Turkey Creek Hotel

Average nightly price at Tru by Hilton Knoxville West Turkey Creek by month, last 12 months (USD)
Month	Average price
January	US$94
February	US$100
March	US$130
April	US$129
May	US$143
June	US$115
July	US$106
August	US$102
September	US$144
October	US$124
November	US$131
December	US$96

What guests think

At Tru by Hilton Knoxville West Turkey Creek, guests consistently praise the convenient off‑interstate location, but many report significant highway noise and compact, minimalist rooms with limited storage that suit quick stops more than extended stays.

Cleanliness and maintenance are inconsistent, ranging from spotless rooms to issues like mold, ants, and housekeeping oversights. Service feedback is mixed too, with many friendly, responsive interactions alongside reports of rude or absent staff and occasional booking or billing problems. Breakfast receives both praise for hot options and coffee and criticism for limited selection or poor replenishment. Expect a simple, convenient stopover with streamlined amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: guests note a gym, pet‑friendly policies, and on‑site EV chargers. There’s no pool or on‑site restaurant, parking/ingress can be awkward, and some report ice machines or fitness‑room supplies lacking.

Related guest reviews

10

Klori

5 Jul 2025

·

Stayed 1 night

I wish the hotel had a pool.

10

Kamaria

12 Jul 2024

·

Stayed 1 night

Clean property/rooms and great customer service, complimentary breakfast could be improved. There is construction near the hotel, so the sign to turn into the property is not very visible and property is on a busy street so it is a little difficult to turn in and out of the hotel. There is no restaurant onsite, but you can go across the street to the Aloft hotel for food and drinks.

8

Judith

2 Jan 2025

·

Stayed 2 nights

It was clean and accessible. However the fitness room needs attention. There were no towels nor sanitizing wipes available.

10

Diane

18 Aug 2024

·

Stayed 3 nights

Wish the location had some outdoor space opposite side from the highway to enjoy the night air. Parking was a little limited, but not horrible since two hotels shared the same parking area.

10

Kristine

29 Sept 2025

·

Stayed 1 night

The room was clean and the hotel was quiet, which is very much appreciated. Only complaint was the bed & pillows weren’t very comfortable. My husband I felt each other tossing and turning and my husband said his hip was achy as a result of the mattress. On the plus side we were SO happy to find out this location has an EV charger.

10

Paul

17 Dec 2025

·

Stayed 1 night

Clean Plenty of soap/shampoo TV guide and ease of use Shower pressure best I've ever seen at a hotel Nice breakfast and eating area Nice gym equipment Room laid out well Bed and pillows were great I have to say that I've stayed at a lot of hotels and you guys were the best! Hand Down! Thank You!

10

Amber

17 May 2024

·

Stayed 1 night

This was a great stay. The ev chargers were a nice surprise and added to convenience.

6

Susan

1 Jan 2025

·

Stayed 1 night

The cleanliness could have been better. Bathroom was in need of all sorts of repairs. All ice machines were out of order except one. For the price expected better.

4

William

5 Oct 2025

·

Stayed 1 night

No coffe or tea in room. Though parking was adequate, ingress to facilities is dangerous. Also, since my credit card was charged an extra $25 for ‘incidentals’ on addition to my basic lodging., and I was not provided with a revised, corrected invoice when I checked out and turned in my room key!

6

michael

23 Sept 2024

·

Stayed 2 nights

It was fine. Cheaper than staying downtown Knoxville. But it’s a little drive. So not as convenient. Hotel was fine. No pool

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many describe rooms as clean or spotless, while others report dirty floors, mold in showers, ants, stained or unwashed linens, and missed housekeeping details.

Related guest reviews

4

Amanda

11 Oct 2025

·

Stayed 1 night

Mold in the shower, some kind of gross smear spray on the mirror right when you walk in. AC parts falling off, no tissues in the box, TP holder fell off the wall when we tore off the paper. For a “king room” there was hardly any room to walk in, could not fur the roller cart in the door and walk around to unload it. Light switches don’t match up, no microwave??? No closet??? For almost $350 it was the biggest rip off of a Hilton branded hotel we’ve ever been to.

10

gisela

2 Jul 2025

·

Stayed 1 night

How clean and spotless it was

10

Raymond

25 Sept 2025

·

Stayed 1 night

Excellent front desk staff. Clean and quiet room.

8

Kristin A

24 Nov 2025

·

Stayed 3 nights

Hotel seemed clean and friendly staff

2

Melinda

9 Oct 2025

·

Stayed 2 nights

Bottom of shower door was covered in mold/mildew. Green and gross. Let them know it was there and our child is allergic to mold and they said they'd have someone clean it "tomorrow".... our checkout day. Knowing she had an allergy.

10

Allana

7 Jan 2026

·

Stayed 1 night

Clean room

4

Christine

15 Oct 2025

·

Stayed 1 night

The floors were too dirty to walk on without shoes. When my husband showed the staff member at the front desk a towel where he scooted around after a shower to keep his feet clean she looked disgusted, but didn’t apologize or offer to see management. Not what I expect from anything with the Hilton name.

4

stacy

3 Nov 2025

·

Stayed 2 nights

Absolutely filthy dirty room. Checked for bed bugs and found weird stained mattress. Liquid stains on the walls. Bugs. Loud noise being outside elevator and highway. Would not recommend, nor will I ever Stay at a Tru again. Very basic. So overpriced. We had it booked 2 nights, only stayed one and flew home early. So gross.

6

sherban

9 Jan 2023

·

Stayed 1 night

Staff very nice. However, room was not clean at all. One of beds had unchanged linen, the shower was dirty (hair from previous guest), the floor not vacuumed (visible dirt all over).

8

Deborah

14 Dec 2025

·

Stayed 3 nights

Ants in the bathroom

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are compact with minimal storage and often lack in‑room microwaves or coffee makers; several note thin walls and highway noise. Bed comfort and shower pressure vary widely, from excellent to worn mattresses and weak water flow.

Related guest reviews

4

Nathan

21 Sept 2023

·

Stayed 1 night

I think I will pay the extra $10 for aloft hotels next time. Shower was small, bed was uncomfortable, it never got cold, tv channels were horrible, walls are very thin.

6

DON

30 Oct 2025

·

Stayed 3 nights

Both mattresses were worn out. Breakfast lacked choices

8

Misty

28 Nov 2025

·

Stayed 2 nights

Room was perfect but the shower 🚿 no water pressure and barely any hot water

6

Cheryl

27 Nov 2025

·

Stayed 1 night

The water pressure in the shower was really poor. My husband didn’t even realize I had it running that’s how low it was. Otherwise it was a decent stay. Breakfast was decent and not just all processed stuff. Bed was comfortable and the staff was pleasant.

10

Paul

17 Dec 2025

·

Stayed 1 night

Clean Plenty of soap/shampoo TV guide and ease of use Shower pressure best I've ever seen at a hotel Nice breakfast and eating area Nice gym equipment Room laid out well Bed and pillows were great I have to say that I've stayed at a lot of hotels and you guys were the best! Hand Down! Thank You!

4

Vivian

17 Mar 2025

·

Stayed 1 night

This must have been the smallest hotel room I have ever stayed in (we were in a king bed room). I felt like I was in one of the small bedroom showrooms at IKEA. There was no closet, only hooks on the wall and a metal bar. There wasn't enough space for 2 people to pass each other in the room. Also, there was tornado activity close by and when I tried to inquire if there were county tornado sirens, they didn't know. They have an automatic $25 damage deposit at check-in. The building is close to the interstate so lots of truck noises, however, the heat/ac unit was loud enough to drown it out. Building was new (or remodeled) with several convenient USB plugs. Bed was comfortable.

6

Donna

3 Nov 2023

·

Stayed 1 night

The room was tiny without a coffee maker. The beds are uncomfortable. The floors are cold af The first v channels do not tell you what’s on tv, even the information screen says “ no information “ They charge me an extra 25.00 for something. I don’t even know what that was for. The room was way more expensive than it should’ve been because it definitely isn’t anything special

2

Bradley

17 Dec 2025

·

Stayed 1 night

The hotel was nice and in a great location, but the bed was so worn out I couldn't sleep or stay in it for more than an hour without having to get up. I travel a lot, and this was by far the worst bed I have ever had at a hotel.

10

Tangela

7 May 2024

·

Stayed 2 nights

Room was a little small and there was no microwave or closet space. However…the coffee was always hot and available. Bonus points for flavored creamer options. The staff was friendly. The water was hot and the pressure was good (that’s a biggie for me). And the bed was EVERYTHING. I slept like a Queen. I would stay there again just to get a good nights sleep. Great value, especially for the price.

6

Randall

11 Aug 2024

·

Stayed 7 nights

Room was very small. There were limited options for setting things on surfaces, so I had to put things on the floor. There was no dresser, so I had to leave everything in my suitcase. There was no closet, just a pipe with hangers on it. The blanket on the bed was exactly the same size as the top of the mattress. This made me repeatedly try to kick the blanket over the side. When I realized that wouldn't work, I pulled the blanket over. I bumped into the bedframe, which has a sharp edge and it cut my shin. I will not be staying at Tru by Hilton again

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is mixed: many guests highlight friendly, helpful front‑desk teams, while others cite rude or absent staff and poor handling of reservations, billing, or check‑in issues.

Related guest reviews

2

Kaylee

27 Sept 2024

·

Stayed 2 nights

We weren’t even able to stay here. Got there to check in, the lady at the front desk told us we didn’t have a reservation so we gave her the confirmation number and she canceled it right in front of us. Then wouldn’t let us talk to a manager. Put her head down and cussed at us.

10

Raymond

25 Sept 2025

·

Stayed 1 night

Excellent front desk staff. Clean and quiet room.

10

Mackenzie

4 Dec 2025

·

Stayed 1 night

Beautiful facility, amazing staff!

6

Thomas

5 Sept 2025

·

Stayed 1 night

Staff was not helpful and rude at check in and check out

10

Rebecca

14 Mar 2025

·

Stayed 3 nights

Great staff, professional, kind and responsive in a timely manner to the guests.

10

Andrew

14 Feb 2024

·

Stayed 1 night

Great stay. Joseph at the desk was friendly, helpful an very knowledgeable. Thanks!

2

Mike

19 Jan 2025

·

Stayed 1 night

Check in took 15 minutes for a reservation that was made ahead of time and they have my Hilton Honors info. She was severely incompetent. Charged an extra $ pet fee even though I already paid a $ pet fee. I've been driving all day and didn't want to wait any longer. Will never stay here again.

2

Kathryn

26 May 2025

·

Stayed 1 night

The room smelled like wet dog which makes you feel as though the rooms are not freshly cleaned and the bedding isn’t clean. There was a lot of parking but few options for long spaces for cars with a trailer- which is what we needed. Upon arrival a woman was behind the counter saw us coming in the door and turned and quickly walked away. We acknowledged that was strange and we were left standing there for check in for over 40min. We called the hotel phone and no one surfaced ever. After 40 min a new man arrived through the back door just arriving for his shift. He did not acknowledge that we had been left alone in an unsupervised facility. Checked us in and we went to bed. I guess the woman wanted to leave and decided checking us in would slow down her exit. But the hotel was unstaffed for over 30 min

2

Phil

27 Jun 2025

·

Stayed 1 night

Booked a room on the Hotels.com app. Arrived at hotel and was told at front desk “there was a glitch in the app, and there was no room available.” Front desk staff did not attempt to offer any kind of remedy to the situation other than advising me to handle the situation with customer service on my own.

10

Scott

17 Aug 2025

·

Stayed 2 nights

Friendly staff

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Conveniently off the interstate and near the Turkey Creek shopping area for food and services. Many reviews report notable highway noise, and a few mention tricky ingress or small signage.

Related guest reviews

10

Michael

26 Feb 2025

·

Stayed 1 night

Very nice property. Wish they wouldn’t have put me in the closest room to the highway all the way at the end of the hall but seems to be the case often when booking though Expedia. The furthest room every time

10

Sonja

11 Apr 2023

·

Stayed 1 night

Convenient location next to highway and Turkey Creek shopping district with many restaurants. Breakfast was great and ready at 6 a.m. Loved the complimentary tea and coffee all day.

10

Melanie

21 Feb 2025

·

Stayed 1 night

The only thing we didn’t like was we could hear the traffic on I-75 at 2am. Other than that we would definitely stay at another Tru but would request a room further away from the freeway.

6

Matthew

24 Mar 2023

·

Stayed 1 night

Distinctly fine. Nothing great. Nothing horrible. The traffic is really awful directly outside the parking lot, making it hard to get in and out of.

8

Dawn

31 Jan 2025

·

Stayed 2 nights

The interstate noise was constant. The Hotel itself was nice, and I liked the simple decor and plank flooring. Not having carpet is brilliant and more hygienic.

2

TINA

15 Oct 2025

·

Stayed 1 night

The hotel was nice, clean etc. The location right next to busy interstate makes it very loud at night. You can hear every semi-truck.

10

AGNALDO

15 Oct 2024

·

Stayed 1 night

next to the I-40 highway

8

James

21 Aug 2025

·

Stayed 1 night

Lots of highway noise at night but otherwise a good stay.

10

lesley h

27 Jun 2025

·

Stayed 1 night

Very easy access

2

Bradley

17 Dec 2025

·

Stayed 1 night

The hotel was nice and in a great location, but the bed was so worn out I couldn't sleep or stay in it for more than an hour without having to get up. I travel a lot, and this was by far the worst bed I have ever had at a hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: many enjoy the hot options, pancake or yogurt machines, and all‑day coffee, while others find the selection limited, tasteless, or not replenished promptly.

Related guest reviews

4

Debra

29 Dec 2025

·

Stayed 1 night

Breakfast was lacking and the room really needs a update like the tikes and wallpaper are crap

6

DON

30 Oct 2025

·

Stayed 3 nights

Both mattresses were worn out. Breakfast lacked choices

6

Angela

26 Jun 2023

·

Stayed 1 night

The water for your hydration bottles smells and taste like pool water. Ran out of breakfast food at 7am and never replenished what little they offer on free breakfast. We had to go over to IHOP and spend $45 for breakfast. Disappointed

10

Sonja

11 Apr 2023

·

Stayed 1 night

Convenient location next to highway and Turkey Creek shopping district with many restaurants. Breakfast was great and ready at 6 a.m. Loved the complimentary tea and coffee all day.

10

Anna

7 Aug 2023

·

Stayed 1 night

Fantastic breakfast, very friendly staff, clean room. Highly recommended.

10

Paul

17 Dec 2025

·

Stayed 1 night

Clean Plenty of soap/shampoo TV guide and ease of use Shower pressure best I've ever seen at a hotel Nice breakfast and eating area Nice gym equipment Room laid out well Bed and pillows were great I have to say that I've stayed at a lot of hotels and you guys were the best! Hand Down! Thank You!

4

Johnny

29 Jun 2025

·

Stayed 2 nights

This is a very pre-manufactured hotel. No drawers in the room, just metal shelving, pergo floors, and air conditioning that was loud, ran constantly and did not cool the room. Just not a comfortable place to stay. The breakfast food was tasteless. The towels were minimal in quality. They did have decent coffee and the front desk lady was very sweet.

10

Adam

12 Oct 2025

·

Stayed 1 night

Good breakfast

8

liz

24 Mar 2025

·

Stayed 2 nights

They have a really nice breakfast buffet in the morning with a good selection of types of foods. Plus they have a yogurt machine which is very nice. Negatives are they will give you an extra blanket but it looks like a mattress pad not a real blanket. Very nice walk in shower. No microwave in the room. Refrig is nice but you can not set the temperature in it so everything was frozen by the next morning. Being as close to the interstate you really did not hear the traffic and I was on one of the front rooms.

10

Nicholas

28 Aug 2025

·

Stayed 1 night

We stayed there for the night while traveling. Room was updated and very clean. Their hot breakfast was good way to start the rest of our trip. I’ll use Tru by Hilton again.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $115	2 $123	3 $123	4 $147	5 $198	6	7
8 $169	9 $118	10 $112	11 $121	12 $115	13 $142	14 $124
15 $109	16 $106	17 $114	18 $112	19 $127	20	21
22 $137	23 $114	24 $111	25 $118	26 $159	27 $134	28 $122
29 $109	30 $107

Tru by Hilton Knoxville West Turkey Creek

Prices for Tru by Hilton Knoxville West Turkey Creek

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Room, 1 King Bed, Hearing Accessible

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

Room, 2 Queen Beds

Guest reviews of Tru by Hilton Knoxville West Turkey Creek

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Knoxville West Turkey Creek

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23 $180	24 $158
25 $121	26 $124	27 $124	28 $124	29 $121	30 $136	31 $136