Name: Crowne Plaza Utrecht - Central Station by IHG
Address: Catharijne Esplanade 13, Utrecht, Netherlands, Utrecht, Utrecht, NL
Price range: $122–$494 per night
Rating: 9.03

What guests think

Crowne Plaza Utrecht - Central Station by IHG sits inside the Hoog Catharijne mall by Utrecht Centraal, offering efficient access to trains, shops, and the old town; most guests praise its clean, modern rooms and friendly, helpful staff.

Breakfast is frequently highlighted as varied and tasty. Common drawbacks include small rooms, occasional hard beds or ventilation noise, and sporadic air conditioning issues. Several reviews note the entrance can be hard to find inside the mall and that the surrounding area feels sketchy late at night; parking in the mall is convenient but expensive. A solid choice for travellers prioritizing convenience and straightforward comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a small gym and a handy lobby shop; parking is available in the adjacent mall but several guests found it expensive. There were occasional issues with elevators or hotel Wi-Fi.

Related guest reviews

10

David

Nov 12, 2025

·

Stayed 3 nights

Staff and hotel were beyond expectations. It’s 5 star service (wasn’t expecting it), nice little gym, nice bed, great shower, good food, lobby store etc Interesting that’s it’s in a mall though… the area around the train station and inside the mall seemed rather sketchy and sometimes unsafe. It seemed loud at night with yelling, people sleeping on benches etc.

8

Jan

Oct 2, 2023

·

Stayed 1 night

God central beliggenhed. Dyr parkering.

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8

Susana

Mar 7, 2023

·

Stayed 3 nights

I like everything except the smell in the elevators

10

Peter

Jul 10, 2024

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Stayed 2 nights

Very comfortable, quiet, good breakfast, friendly staff and right next to station for train to Amsterdam. There is also an excellent car park underneath, which you can book online.

10

david

May 4, 2023

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Stayed 2 nights

Beautiful hotel at a really good rate for a city centre. good restaurant in the hotel or restaurants in the mall. 5 minute walk to the old city. only complaint was the 80 Euro parking charge for 2 nights. Could the hotel not negotiate a discount?

10

Ruth

Oct 16, 2025

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Stayed 1 night

I arrived too early for check-in. The staff offered to keep my bags until I could check in. When asked how my travels had been, I commented that I was tired and couldn't wait to brush my teeth. I was immediately given a tooth brush and the smallest toothpaste ever so that I could brush them before my room was available. I spent one night here, and then traveled to Paris, returning 4 nights later before my return back to the US. The staff happily kept my large bag for me. The rooms are very comfortable and clean, I was grateful for the gym there. This was my second trip to Urecht, and also my second stay at the Crowne Plaza. It's so convenient for proximity to the train station.

8

Conor

Feb 20, 2025

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Stayed 1 night

Nice stay. Room a little tight but functional for a one night. No RC for TV Bit of a headache getting in - entrance on zero, reception on 3, rooms on 7-9 - but only 1 lift working

8

Donna

Jun 9, 2023

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Stayed 2 nights

The wifi went down in the entire hotel for a number of hours.

8

Hans

Sep 4, 2025

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Stayed 1 night

Rather small room for the price but convenient with easy access to the trainstation. Parking costs are exessive, €45/night !

8

Dirk

Aug 1, 2023

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Stayed 2 nights

Zentral gelegenes Hotel, direkt in der Mall. Parken war auch sehr gut, jedoch sehr teuer. Alles fußläufig erreichbar

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Cleanliness

Most reviews describe very clean rooms and well-kept spaces, with housekeeping generally doing a good job. Several guests reported lapses such as poor vacuuming, lingering smells, stained linens or dishes, and hallway or elevator cleanliness issues.

Related guest reviews

10

Alejandra

May 13, 2023

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Stayed 3 nights

My husband and I like everything about this hotel. Just one detail: when we checked in, the carpet in the room was not well vacuumed. We complained about it but next day it was the same after the room cleaning. All the carpet in the hall was dirty. I think is the so basic vacuum they use. The breakfast was very good! We definitely recommend this hotel. It is wonderful!

10

Sean

Aug 1, 2025

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Stayed 4 nights

The hotel is clean, modern and well appointed, and the staff (especially the restaurant staff) are very friendly helpful and an absolute credit to the business. The bed is comfortable, the shower is modern, clean and has excellent water pressure and the house staff do a wonderful job. One of my favourite points was the quality of the breakfast buffet. It's the standard European breakfast range, but without the quality problems that usually present themselves at other hotels. The food is on par with most 5* hotels that we've stayed in.

10

Rick

Nov 15, 2025

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Stayed 1 night

Schone, nieuwe kamer.

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6

Karen

Apr 30, 2024

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Stayed 4 nights

When we arrived the reception informed we weren't due to arrive until June, then offered us a basic room with no apologise, Manager Nikkolas became involved and eventually sorted us out. Room was not great Seats stained, Blood on net curtains covering window, horrible large brown stain on quilt (which they did change). Not a great experience for the money we paid.

10

Ariel

Nov 20, 2025

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Stayed 7 nights

Clean room, excellent breakfast and best location.

10

Peter

Jul 5, 2024

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Stayed 4 nights

This hotel was perfect for us. Quiet and clean, amazing breakfast, pleasant staff, great location close to train station and in a mall so lots of shops and food options, including a great supermarket, close by.

6

Börje

Aug 26, 2023

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Stayed 2 nights

Fick ett tyst rum. Sov gott, bekväm säng. Utmärkt läge, dock lite svårt att hitta till och opraktiskt att ta sig till receptionen. Lite dåligt med renligheten dock. Ena kaffekoppen inte ren, lite fläckigt och mögel i kylskåpet, sand när man lyfte på sittdynan till fotöljen och toalettsittsen ytterkant var inte ren. Såg bara kaffekoppen och kylskåpet första natten så hotellet fick inte chansen att åtgärda detta. Frågade om möjlighet att få utceckning en timma senare men det var omöjligt. Allt liter märkligt då man marknadsför sig med att sätta renlighet och hygien högst.

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10

Martin

Jan 5, 2026

·

Stayed 1 night

clean room en option to buy all kinds of sweets, food and drinks in the lobby.

10

Erna

Oct 30, 2025

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Stayed 2 nights

Schone kamer, vriendelijk personeel, super rustig in het hotel ondanks de ligging midden in een groot winkelcentrum. Dichtbij het centrum.

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10

Alan

Dec 10, 2025

·

Stayed 5 nights

Excellent staff, clean room, central to town and train station

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Rooms

Rooms are modern, quiet for the location, and beds are usually comfortable, though views can be limited in some. Repeated comments mention compact room sizes, occasional hard mattresses or ventilation noise, and sporadic air-conditioning problems.

Related guest reviews

10

Christopher

Sep 30, 2025

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Stayed 2 nights

Great location. Nice modern room. Room and bathroom on the small side but ok for a short stay

8

Ruth Margaret

May 28, 2025

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Stayed 7 nights

Staff were brilliant and so helpful. Room was great but the mattresses were very hard. Room did not have a great view.

2

David

Jun 24, 2023

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Stayed 3 nights

During our stay of 19-22nd June, Air conditioning was not working in certain areas of the hotel, including our bed rooms on the 8th and 9th floors, with temps of 26-28 deg C at night. After 3 days of raising this with the staff to find out that air con was working in other parts of the hotel and the neighbouring Hilton, I was not impressed. A refund was made by the hotel of partial payment, but I can not recommend this hotel, until the air con is fixed.

8

Eddy

Nov 7, 2025

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Stayed 2 nights

Kamer 936 viel, voor de prijs die we betaalden,niet mee. Buitenzicht : een wand voor de venster en kamer zeer benepen

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10

Ellis

May 31, 2025

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Stayed 1 night

Really enjoyed my stay (despite it being only for one night 😅). Beds were nice and comfy. Bathroom was brilliant and had everything I expected. There was some kind of fan/drilling sound from the bathroom that stayed on even with the lights off but it didn't disrupt my sleep. The TV is probably one of the best TVs I've had in a hotel room (4K HDR) all with smart apps pre installed. It would have been nice to provide a HDMI port for guests to use for laptops or games consoles but that would have just been a bonus in my opinion. Great location with great views, literally minutes away from the central station with about a 30min train ride from Schiphol airport. Would highly recommend.

8

Neil

Mar 28, 2024

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Stayed 2 nights

Hotel is very nice but rooms are quite basic.

8

Conor

Feb 20, 2025

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Stayed 1 night

Nice stay. Room a little tight but functional for a one night. No RC for TV Bit of a headache getting in - entrance on zero, reception on 3, rooms on 7-9 - but only 1 lift working

8

Dellwyn

Sep 30, 2025

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Stayed 4 nights

It's a great hotel in the middle of everything, but Expedia lists the rooms as soundproof and they are not. You can hear the busy city and if someone moves furniture or are in the halls.

10

Anke

Oct 3, 2023

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Stayed 1 night

Slept like a baby in the very comfortable bed. Very quiet although it' s located in a mall.

4

Einar Gunnar

Aug 24, 2025

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Stayed 1 night

Hotel is nice, room was large and nice but the bed itself was very bad and needs changing out. A bad night's sleep.

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Service

Service is widely praised as friendly, professional and helpful, with efficient check-in/out and thoughtful assistance like luggage storage. A few stays reported shortcomings such as unhelpful reception, limited communication during a fire alarm, or inconsistent follow-up.

Related guest reviews

6

Rebecca

Sep 27, 2025

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Stayed 1 night

In the middle of shopping centre, no instruction how to get there, food bad in the restaurant, no cooked, I flavoured, terrible service in reception, not nice hotel

10

David

Nov 12, 2025

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Stayed 3 nights

Staff and hotel were beyond expectations. It’s 5 star service (wasn’t expecting it), nice little gym, nice bed, great shower, good food, lobby store etc Interesting that’s it’s in a mall though… the area around the train station and inside the mall seemed rather sketchy and sometimes unsafe. It seemed loud at night with yelling, people sleeping on benches etc.

10

Carolyn

Apr 6, 2025

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Stayed 4 nights

Lovely friendly welcoming staff always ready to help. Breakfast was excellent and always well stocked. Room was large, clean and well appointed. Very close to the railway station, very convenient for transfer to the airport or a day trip to Amsterdam.

8

David

Feb 16, 2023

·

Stayed 5 nights

Hotel was very good within shopping complex and near railway station. Room and bed very comfortable. Only 2 issues were the fire alarm which went off in the evening where we evacuated the buildings along with other hotel guests. My issue was there was no hotel staff around during the incident and relied on the security staff to provide input. This is not acceptable at least the hotel staff should have provided communication during the incident and taken a roll call. Other point is minor however when I pay for a service I expect to get exactly what is provided in terms of room description. We were disappointed as the room was a small suite with bathroom but was not what I thought we were getting as per the hotel com site. We would have gone for a standard room if we had known this fact. Anyway we really enjoyed out 5 night break and will return in September

8

David

Jun 11, 2025

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Stayed 2 nights

Staff was friendly and helpful. Room was updated and clean.

10

Ruth

Oct 16, 2025

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Stayed 1 night

I arrived too early for check-in. The staff offered to keep my bags until I could check in. When asked how my travels had been, I commented that I was tired and couldn't wait to brush my teeth. I was immediately given a tooth brush and the smallest toothpaste ever so that I could brush them before my room was available. I spent one night here, and then traveled to Paris, returning 4 nights later before my return back to the US. The staff happily kept my large bag for me. The rooms are very comfortable and clean, I was grateful for the gym there. This was my second trip to Urecht, and also my second stay at the Crowne Plaza. It's so convenient for proximity to the train station.

10

Gaelle

Oct 7, 2025

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Stayed 1 night

Arrivée à minuit et demie et depart à 4h. Dc tres peu de temps. Mais le personel tres a l'ecoute et tres aidant. Meeci encire a eux.

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10

Susan

Jun 15, 2024

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Stayed 1 night

Great service - super friendly and helpful with storing luggage and other special requests.

10

Alison

Jul 8, 2023

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Stayed 4 nights

Staff were super friendly and efficient. Printing off reservations for example. Whilst we were there our phones registered a weather warning alert - they were very quick to explain and reassure us on the extent of likely damage and restrictions to travel.

10

George

Nov 24, 2025

·

Stayed 4 nights

excellent service, clean room, great shower and convenient location

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Location

Exceptionally central inside Hoog Catharijne, steps from Utrecht Centraal and a short walk to the old town and TivoliVredenburg. Many found the entrance hard to locate, and several noted loiterers or a sketchy feel late at night; mall parking is convenient but costly.

Related guest reviews

8

Inger

Oct 21, 2025

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Stayed 12 nights

This hotel is centrally located. In general clean and service is done everyday. Nice decorated. Friendly staff. When you arrive by train, walk straight to the mall Hoog Catharijne and then go to ground floor (0). In front of Vascobelo you will find the main entrance. Hope all this info helps you find your way.

10

Alan

Oct 1, 2025

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Stayed 2 nights

We arrived by train and the hotel, set inside a huge shopping cente was only meters away. Outstanding location to say the least.

10

Franklin

May 30, 2024

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Stayed 4 nights

Great location, across from train station . Staff spoke English, very friendly. Will stay there again on our next visit.

6

Cornelis

Dec 20, 2024

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Stayed 2 nights

ingang hotel is in een shopping mall. slechte toegankelijkheid in de avond

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10

John

Nov 14, 2025

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Stayed 8 nights

Always great! Simple but clean and comfortable and it couldn’t be more conveniently located, literally 2-3 minutes from Tivoli, the Utrecht Centraal Train Station, and many, many restaurants, coffee shops, and…Oliebollen (IYKYK)!

10

tina

Oct 30, 2024

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Stayed 2 nights

Fantastic hotel close to the train station and shops Would definitely stay again

10

Bartel

Aug 30, 2025

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Stayed 7 nights

When returning to the hotel at night, there were loiterers in front of the hotel entrance inside the mall that were loud and at times yelling at passers by and seemingly wanting to cause trouble. Security at the mall and hotel should not allow this behavior.

8

chung

May 14, 2024

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Stayed 2 nights

역과 쇼핑몰에 위치하여 편리하나 전망은 없음

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8

Elfriede

Sep 8, 2025

·

Stayed 1 night

Difficult to find from train station, no markings. Only when we went into shopping centre did we see one sign to go straight and after that another hotel was mentioned. We eventually found it when we accidently went into a side of the shoppibg centre.

10

Alan

Dec 10, 2025

·

Stayed 5 nights

Excellent staff, clean room, central to town and train station

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Dining

Breakfast consistently earns high marks for quality and variety. Some guests found the restaurant average or the breakfast not fully at a four-star level.

Related guest reviews

6

Rebecca

Sep 27, 2025

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Stayed 1 night

In the middle of shopping centre, no instruction how to get there, food bad in the restaurant, no cooked, I flavoured, terrible service in reception, not nice hotel

10

Sean

Aug 1, 2025

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Stayed 4 nights

The hotel is clean, modern and well appointed, and the staff (especially the restaurant staff) are very friendly helpful and an absolute credit to the business. The bed is comfortable, the shower is modern, clean and has excellent water pressure and the house staff do a wonderful job. One of my favourite points was the quality of the breakfast buffet. It's the standard European breakfast range, but without the quality problems that usually present themselves at other hotels. The food is on par with most 5* hotels that we've stayed in.

10

Selma

Jun 28, 2025

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Stayed 6 nights

Excellent breakfast and amazing staff

10

Ariel

Nov 20, 2025

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Stayed 7 nights

Clean room, excellent breakfast and best location.

10

Peter

Jul 5, 2024

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Stayed 4 nights

This hotel was perfect for us. Quiet and clean, amazing breakfast, pleasant staff, great location close to train station and in a mall so lots of shops and food options, including a great supermarket, close by.

10

George

Jul 30, 2023

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Stayed 3 nights

Friendly, clean, excellent breakfast

10

Willy

Sep 1, 2025

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Stayed 3 nights

Fijn hotel voor een verblijf in Utrecht. Zeer goed bereikbaar per OV en auto. Binnenstad op loopafstand. Uitstekend ontbijt.

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8

Marc

May 24, 2025

·

Stayed 1 night

Bon rapport qualité/prix Petit-déjeuner correct, mais pas tout à fait au niveau d’un 4 étoiles

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10

Tiina

Aug 28, 2025

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Stayed 6 nights

This was an amazing property to stay at. The bed was comfortable, the tub was amazing after long days of shopping and walking. The breakfast was plentiful and delicious with a wide variety of options. Would stay again.

10

Sean

Nov 9, 2025

·

Stayed 1 night

Convenient location, courteous staff, tasty breakfast buffet.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$143
February	$155
March	$178
April	$195
May	$207
June	$204
July	$148
August	$157
September	$238
October	$208
November	$217
December	$156

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $414	9	10 $323	11 $261	12 $297
13 $144	14 $221	15	16	17 $182	18 $173	19 $226
20 $132	21 $368	22 $337	23 $494	24 $290	25 $160	26 $200
27 $129	28	29 $270	30 $233

Su	Mo	Tu	We	Th	Fr	Sa
				1 $204	2 $208	3
4 $125	5 $195	6 $314	7 $328	8	9 $222	10 $240
11	12 $179	13 $184	14 $218	15 $200	16 $213	17 $244
18 $136	19 $187	20 $199	21 $200	22 $259	23	24 $231
25 $122	26 $295	27 $256	28 $223	29 $194	30 $208	31 $261

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Monthly average prices

About this property

Location

Guest reviews

Superb

What guests think

Property Policies

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Good to know

Optional extras

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