Name: Mallorca Hotel
Address: Serapio Rendon 119, San Rafael, San Rafael, Mexico City, Mexico, Mexico City, Mexico
Rating: 7.02

Guest reviews

7

Good

Based on 893 verified reviews

Who stays here?

Business

31%

Couple

15%

Family

22%

Group

20%

Solo

10%

What guests think

AI-generated summary based on recent guest reviews

At Mallorca Hotel, travelers praise the central location and budget pricing, but reviews repeatedly cite water outages, very dated rooms, cleanliness problems (including bugs), broken or slow elevators, poor in-room Wi-Fi, and inconsistent service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

David

Jan 25, 2026

·

Stayed 1 night

Personal amable

10

Jennie

Jan 4, 2026

·

Stayed 9 nights

✨❤️

2

Danh

Nov 14, 2025

·

Stayed 2 nights

I booked thru Expedia, got my confirmation number, but once I got to the hotel they said they didn’t have any reservation. I wasn’t the only person there with the same problem. If they see that it’s happening with a lot of potential customers why don’t they (Mallorca hotel) call Expedia and tell them that they don’t have any rooms available? It really sucks because it was a long flight, and we had to go thru that and to top it off we still had to find some where eles to stay. Very frustrating.

6

William

Nov 14, 2025

·

Stayed 2 nights

The staff were very friendly and location was amazing however the room was in dire need of a renovation. Although the room was somewhat comfortable, it lacked basic amenities like ample outlets, decent lighting, newer/refreshed bedding and bathroom amenities like newer towels.

6

Erick

Nov 10, 2025

·

Stayed 1 night

enough to sleep

Serapio Rendon 119, San Rafael, San Rafael, Mexico City, Mexico

Location

Located in Mexico City (Reforma), Hotel Mallorca is within a 15-minute walk of Paseo de la Reforma and Monument to the Revolution. This hotel is 0.7 mi (1.1 km) from U.S. Embassy and 1.2 mi (2 km) from Angel of Independence Monument.

Avenida Insurgentes(0.2 miles)

Paseo de la Reforma(0.3 miles)

Reforma 222(0.5 miles)

Monument to the Revolution(0.6 miles)

Museo de Cera(0.6 miles)

U.S. Embassy(0.7 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 13:30 to 14:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site, but it is limited.

Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 11:00 AM for a fee of approximately MXN 100.00 per person.

Check-in time is from 1:30 PM, and check-out time is by 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

The hotel is located in Mexico City (Reforma), within a 15-minute walk of Paseo de la Reforma and Monument to the Revolution. It is approximately 0.7 mi from the U.S. Embassy and 1.2 mi from the Angel of Independence Monument.

Children are allowed at the property, and there is no minimum age requirement for children to stay for free.

Mallorca Hotel

Amenities

Property description

Book on Vio

Guest reviews