Sosuite at The Queen - Queen Village

New and spacious room. Very comfortable

DO NOT STAY HERE. All virtual, no staff really. Building is terrible: exterior door codes are spotty, you get stuck outside a lot waiting for the keypad to unlock. Codes for third floor stopped working completely at 11:00am check out, (supposed to be good for 90min) I was stuck with luggage and a dog trying to get to the elevator. Had to call and get them unlocked remotely. Half the lights didn’t work in the first room I had. Second room had fruit flies. Keurig machine was gross when I made hot water for tea. I pulled the sheets back, there were hairs and dirt everywhere, not from my dog. Woke with a bug on me. The staff (manager, housekeeping) are nice when you find them but all young, and I get the feeling this company pays minimum wage and overworks staff to the point of possible labor law violations. I have nothing bad to say about the workers, they have my sympathy. Hotels.com failed to change me from a 2 night booking to 3, so I wound up with 2 separate bookings. I had to check out at 11am, work remotely in the lobby, & wait until 4pm to check into the next room. They got me into the next room 1 hour early, which was okay. The hotel shares a lobby with an overpriced pizza chain and the one pizza guy, possibly a manager, is very rude. He kicked me out of the HOTEL LOBBY while I was trying to work remotely, waiting for my next check in. I even apologized for my dog barking, but in hindsight HE HAD NO RIGHT TO KICK ME OUT OF THE HOTEL LOBBY WHERE I WAS A PAID GUEST.

I travel to Philly for busineas pretty often and will ALWAYS stay at the SoSuite - The Queen. GREAT hotel at a really fair price

I Absolutely love!!!! This property, indeed it is somewhere I’d stay Everytime I’m in Philly.

At first, I was really happy about the room, but throughout my 3 night stay, it got progressively worse. 1st night: tried to shower, hot water wasn’t coming out. I sat there for 20 minutes. The water got to a lukewarm temp. No biggie - I assumed the hot water had run out at that time. I went to watch tv, my tv wasn’t working. I also didn’t have a trash can in my room. They did rectify the TV and trash can issue the following evening. I attended a concert on night 2, came back to shower - this time there was zero hot water. The water was ice cold. I’m also pregnant, and taking ice cold showers can be harmful for the baby. I notified the property promptly, yet no one came to work on the issue until later that afternoon. I left and returned around midnight to shower, hot water issue still not resolved. Throughout my stay, I was unable to take a hot shower - only receiving updates when asking for them despite raising the issue. The solution given was a late checkout (not needed as I had an early flight). The next solution? $40. Insane solution for the massive inconvenience. Also adding - found a random earring on carpet that’s not mine. And a moldy shower!