Home2 Suites by Hilton Ridley Park Philadelphia Airport South

The tv didn’t work properly and we waited for 40min at the airport for a shuttle because apparently the driver had an emergency and the hotel didn’t send anyone else over.

Close to the airport, very clean and well maintained property. Greet fitness center and swimming pool. Breakfast was included and good. I would stay near again in a heartbeat. They also arranged a free airport shuttle at 4AM.

The pool looked a little cloudy. I wasn't sure that it was clean or not. So I didn't let me grandsons go swimming. They were a little upset, but I felt better safe than sorry.

It was an enjoyable stay. The room was spacious and comfortable for my needs. The hallways were tidy. The exercise room is fully functional. The breakfast was plentiful and of good sustenance. ...not just finger food. The staff always spoke saying good morning or asking how are you doing. If you have business with Boeing or within upper Delaware or western New Jersey but still want to stay close to Philly then this is the perfect hotel however its a distance away from downtown Philadelphia. Its around a 25-40 minute ride (depending on traffic) into Philadelphia so it you don't mind the ride (which I don't) then its fine.

Yes, very clean. One star less for charging for parking.

Everything was good except of transfer from airport. I choose this hotel not only because it's 7 minutes from airport but also because they promised free shuttle. Unfortunately shuttle was not provided because "driver was not available" which cost me additional $60 for uber. The gentlemen on front desk was completely useless trying to answer my questions about late checkout or extension of my staying for one more night. In opposite the lady next morning was really helpful with everything, they allow me late checkout. Breakfast is also very good.

We've stayed here 6 or 7 times in the past but the last 2 times have shown a declining pattern of service. This time the room was not as clean as it ought to have been. I had to wipe down the counter, the bathroom smelled of mold and there was mold at the bottom of the shower. The air conditioner was noisy again as it was last time. But worst of the all the pool was icy cold and unusable to us. When I informed the desk clerk she seemed unable to understand what to do, so I suggested she call someone in maintenance. Later a sign appeared stating the pool heater was broken so we did not get to use the pool. That was half the reason we choose this place but we will have to rethink as it seems to be declining.

Property well maintained. However, I don’t understand why I was charged a parking fee for a one night stay?

Our stay over all was not horrible. However we were there for 4 days and did not have maid service once and the pool closes at 7:00pm which was a huge bummer for my kids. Other than that, everything else was good.

Pool was closed at all times we tried to use it

After a long day of traveling, we showed up at the hotel at 8:50pm, ready for bed. I had pre-booked weeks in advance knowing this would be our stop before going to Philadelphia the next morning. When we arrived, there were a lot of people waiting with their baggage in the lobby, not looking very happy. I waited in a small line of unhappy customers and when I got up to the desk, was given my room keys and was told I was all set. When we got to our room, it hasn’t been cleaned. The pulls out sofa was out, all of the beds were mussed, the bathroom had towels all over the floor. It wasn’t just a few stray hairs here or there, no one had been in this room to clean it since the last people had stayed there. My elderly father, my teenager and I dragged all our stuff back downstairs in hopes of getting another, clean room. We were told it would take an hour to get a room since that was what everyone else in the lobby was there for. In my opinion, it’s just unacceptable. Check in was at 3pm. They knew I was coming and had almost extra 6 hours to have a room cleaned and ready for my arrival. The staff were frazzled and no apologies or discounts were offered for my over an hour wait for a room after an already tiring day. It was well after 10pm when I finally got back to the room that had previously been unclean. It was hard to get over the fact that there might not actually be clean sheets or that the tub was clean because they were rushing to get me a room. The staff eventually apolog

Our 1 room was not very clean in the bathroom. Guess that the guest before us shaved. Good thing I always bring my mini vac and lysol wipes for the bathroom. Our 2nd room the kids used the sofa bed and there were crumbs when we opened it it. Again broke out the mini vac. Staff was very nice and welcoming.

Very clean hotel. Near airport and sport complex.

Cleanliness

The hotel was very nice however we found an empty condom wrapper in our room. It was so disgusting and disturbing. That should never happen to anyone. The cleaning staff should always check everything and it wasn’t hard to find. It was located under the vent . We didn’t see it until the next morning because we checked in around 10pm and went straight to bed. The manager was apologetic but this was a horrible experience.

My room was not cleaned in the 10 days that I stayed. I had to keep asking for more towels and washcloths. Toilet seat broke and they were told in the morning but when I returned to the hotel, it wasn’t fixed. Called front desk and was told he didn’t know where the toilet seats were kept. He told me I could use the bathroom in the lobby if I wanted. The next day someone came to fix the toilet seat and he said the hotel didn’t have any other toilet seats. Took cups from lobby since they were never replaced in my room .!Don’t stay here!!!!

The property itself is pretty nice and parking is super easy. AC is solid too! This would’ve been a 5-star review if the customer service was better. Upon arrival, we checked the bed and noticed the sheets were dirty (hair all over them) as well as the mattress cover (hair & stains all over). It wasn’t anything to sound the alarm about, so we simply asked the front desk staff if they could swap them for some clean ones. She promptly said yes. When the person arrived with the sheets, she looked at the bed and said “this is clean” so we had to point out the hair on the sheets and all the stains/hair on the mattress cover. She then said she’d change the sheets, but not the cover because “it’s just a cover.” I then pointed out it’s a very dirty cover, and she changed her response to “I can’t change them without an engineer” lol. We ended up just sleeping on top of the layers of clean sheets we got to avoid contact with the dirty/stained cover. But it’s ridiculous that we even had to do that. The floors in the bathroom, kitchen, and shower also had hair all over them…so if this room was as actually cleaned prior to our check-in, it was poorly done. This would’ve been a near-perfect stay if the cleanliness was addressed. But we won’t be staying here in the future and wouldn’t recommend it unless you’re a fan of dirty sheets.

My room has hair all over, especially in the bathroom. Long visible hair all over the floor , dust everywhere…

The room was dirty and the beds smelled as if someone already slept in them. It looked like someone used this room for s break. Pool area and halls were really dirty too. Good thing was the friendly staff.

Everything about our stay was absolutely wonderful. From the very friendly and professional staff to the refreshingly spotless room, i was thoroughly impressed and appreciative after a long day.

AC was broken, room heated up to 80 which made it impossible for my kids to sleep. The pull out couch mattress was stained and the “bedding” provided was one sheet and a stained pillow. This was my airport go-to, not any more

Room was clean and beautiful. Very spacious. Surrounding area was nice but weirdly smelly(?), the parking lot smelled of cooked broccoli the whole time we were there. Only rating it lower than 5 stars because the walls were thin (we could hear every sound above us, not next to us), and the "blankets" provided on the bed were the thinnest and itchiest things l have ever used. I would have brought my own if I knew, haha. Pillows were great though!

The bathroom doors where damaged and broke off, very dangerous rooms had to be changed in 2 rooms since we were in a group of 3 rooms.

The tv didn’t work properly and we waited for 40min at the airport for a shuttle because apparently the driver had an emergency and the hotel didn’t send anyone else over.

Very clean and well maintained; large room with plenty of room to spread out; kitchenette; curtain dividing living area and sleeping area; desk. Close to I95 and the airport.

Just one night here before an early flight. Staff was super nice and the room was spacious and clean.

Spacious and modern hotel with helpful staff and decent breakfast choice

Staff were very polite and very personable. Our room was quiet and the mattress firm. As a result, we slept very well. In addition, the room had a kitchen, a sofa with ottoman, two desks, shelves, and drawers which added to the pleasure of our stay. The free breakfast was much appreciated as well. All in all, we were very satisfied with the hotel and our room.

Room not cleanliness acceptable by me but we had no choice but to stay due to a family obligation Room was dusty and not as clean as I would like Queen beds are full beds and are uncomfortable Room we were in faced the interstate and it was LOUD Not to mention machinery on roof (assume it was a very large condensing unit) was above our top floor room and was loud We asked for handicap accessible room when booking - that was not available The room was not clean

Room looks new and clean. Bigger than standard 2 queens. Has little kitchen and sofa bed. Staff is nice and helpful

They canceled our reservation and told us the same night we were arriving at 9 PM!! Left us without a hotel room with three kids at 2 AM when we arrived in PHL. Very dangerous.

After a long day of traveling, we showed up at the hotel at 8:50pm, ready for bed. I had pre-booked weeks in advance knowing this would be our stop before going to Philadelphia the next morning. When we arrived, there were a lot of people waiting with their baggage in the lobby, not looking very happy. I waited in a small line of unhappy customers and when I got up to the desk, was given my room keys and was told I was all set. When we got to our room, it hasn’t been cleaned. The pulls out sofa was out, all of the beds were mussed, the bathroom had towels all over the floor. It wasn’t just a few stray hairs here or there, no one had been in this room to clean it since the last people had stayed there. My elderly father, my teenager and I dragged all our stuff back downstairs in hopes of getting another, clean room. We were told it would take an hour to get a room since that was what everyone else in the lobby was there for. In my opinion, it’s just unacceptable. Check in was at 3pm. They knew I was coming and had almost extra 6 hours to have a room cleaned and ready for my arrival. The staff were frazzled and no apologies or discounts were offered for my over an hour wait for a room after an already tiring day. It was well after 10pm when I finally got back to the room that had previously been unclean. It was hard to get over the fact that there might not actually be clean sheets or that the tub was clean because they were rushing to get me a room. The staff eventually apolog

Very friendly staff everyone helpful and very kind. Clean rooms lobby. My new home when flying into Philadelphia thank you all

Everyone we encountered was amazing. Tanisha was extremely helpful as our flight kept getting delayed and we didn't get to the property until 4:00AM

EXCEPTIONAL STAFF!!!!!!! Hotel was clean and quiet and again the staff was beyond awesome from check -in to check out and inbetween. I will forever be a patron !!

Everything was outstanding! The service was top notch friendly and exceptionally helpful. We used the shuttle service to the airport; the driver was prompt and helpful. The room was completely stocked and clean. Will return again.

Upon my arrival I found I unfortunately didn't have my id. I wasn't flying so I didn't have my passport and they wouldn't allow me to check in. They wouldn't except my husband's id since he wasn't on my reservation. Lesson: always include your travel partner on the reservation. I was so upset. The front desk clerk was no help at all. She was dry and offered no suggestions. She showed no empathy at all. Being in the hospitality industry this is unacceptable. The guest behind showed more concern. He actually suggested I call the hotels 800 number and add my husband to the reservation and then they'll accept his id which I did. God bless him. After all that we check in go upstairs and they give us a room with a double bed. I reserved a king room. They intentionally put us in a double without explaining because they overbooked. We had to go back downstairs to have them put us in the room I paid for and reserved. So unprofessional. That's not the customer service I ever expect from a hotel who is supposed to specialize in customer service. I was already late for an important event- this added stress made this worse. It wasn't the clerks fault I didn't have my id and I would never want her to do anything to jeopardize her job but she could have been more helpful, empathetic and honest. Very disappointed and angry at lack of support.

The only thing that I liked about this hotel was the shuttle to the airport. The breakfast was horrible. They advertise breakfast in the elevator and looks nothing like what they provide. Go to Wendys, Burger King or even the gas station and you would get a better breakfast sandwich. We had a lightbulb out and rather than sending someone to replace the bulb, they just handed me a bulb to do it myself. Same with asking for more toilet paper in the room - they will just hand you a roll at the front desk. Very different from any other place I\'ve ever stayed where housekeeping brings it to your room for you. The worst part of our stay was the fact that they were out of pillows. YES - OUT OF PILLOWS. The front desk said that they put an order in for pillows but didnt have them yet. Sleeping on pullout couch - sorry, no pillows for you! The guy at the front said he could give me an extra blanket to shove in a pillow case to "make a pillow." The pillows that we did have were so flat and pathetic, they shouldnt even be called pillows! The room was right by the highway and very loud. Outside AC unit was running very loudly every few minutes the entire night and sounded like it was right outside of our window. Kids above us running around like animals late at night. Pool was gross and cloudy. Couldn\'t even see the bottom. I would definitely NOT stay here again.

I’ve never experienced such terrible customer service at a hotel reception. The young woman working there was extremely rude, angry, and clearly annoyed by everything around her. She constantly sighed, made unnecessary comments, and was visibly irritated — especially by children. My kids are only five years old, and while they were talking (maybe a bit loudly, as kids do), they were not screaming or misbehaving. It was the middle of the day, not late at night, but she kept telling them to be quiet as if we were in a library, not a family hotel. It got even worse when she came to the pool area, where there were about 30 kids swimming, laughing, and having fun — like children should. She kept coming over to tell them to be quiet. How can you expect silence from 30 kids playing in a pool? That’s just not realistic or acceptable. To make things even more upsetting, she started filming my children without my permission — completely unacceptable. Later, when we were simply waiting by the elevator, she actually came over again to tell us off and demanded silence. It was shocking and honestly ruined our whole experience. We felt like we weren’t allowed to talk, laugh, or simply enjoy our time there. The hotel itself was clean and nice, but this staff member’s behavior was a huge disappointment. I really hope management takes this seriously because no one should feel this way during their stay.

Wonderful staff. Very enjoyable stay -- excellent in all areas.

Property is newer, and super clean. In a great location, with gas station, and Cracker Barrel in the same lot. Location is about 15-20 minutes away from downtown Philly/Museums. The comfort of bed and quality of linens were a 7.3/10 (comforter and sheets were very thin, and the bed very firm). Bathroom had all of the necessary amenities, great water pressure, and clean! Breakfast was an 8.1/10, but get there early, especially on weekends (7am-10am). Decent amount of options, and staff was very helpful. Waffle station, cold cereal, breakfast sandwiches, and yogurts were available. Quality of juices were a 10/10, and not watered down at all. Parking is free, and fills up quickly. Pool, and workout facility is very clean, with great equipment (free weights, treadmills, elliptical, peloton, cable tower).

Close to the airport, very clean and well maintained property. Greet fitness center and swimming pool. Breakfast was included and good. I would stay near again in a heartbeat. They also arranged a free airport shuttle at 4AM.

Needed to be close to Swarthmore. Staff was very helpful and location was convenient. Was within 15 minutes of Swarthmore even during rush hour.

It was an enjoyable stay. The room was spacious and comfortable for my needs. The hallways were tidy. The exercise room is fully functional. The breakfast was plentiful and of good sustenance. ...not just finger food. The staff always spoke saying good morning or asking how are you doing. If you have business with Boeing or within upper Delaware or western New Jersey but still want to stay close to Philly then this is the perfect hotel however its a distance away from downtown Philadelphia. Its around a 25-40 minute ride (depending on traffic) into Philadelphia so it you don't mind the ride (which I don't) then its fine.

Very conveniently located to interstate as well as restaurants and gas station.

Staff was friendly, helpful, and respectful. Accessible to freeways and restaurants were not too far away.

Clean property With easy access, the roads

The staff was extremely professional and helpful. Proximity to PHL was key.

Good place to stay. But the Cracker Barrel next door is the worst run Cracker Barrel I have ever visited.

Clean, all amenities, good location convenient to airport and highway.

Like: hot breakfast, all day tea/coffee station, free parking & shuttle services. Overall the stay was comfortable. Areas for improvement: courtesy and friendliness of staff (significantly varied depending on who you encountered), food services during breakfast was slow and definitely not enough food. I sat close to the breakfast station and witnessed the situations that people had to constantly ask staff to replenish more food and staff refused to provided more food for multiple people because it was 8:45AM and the breakfast was closed at 9 AM. I have never seen these scenarios in other hotels and felt bad for those people.

Very disappointed. They ran out of food at breakfast. They did not clean makeup room even when they said they would do it. Their excuse was that it was a holiday weekend and they were fully booked. I would imagine the opposite, know they were sold out for the weekend, they should have made sure that there would be ample food for the included breakfast and adequate staff to meet the needs. If I can avoid it, I will never stay there again.

Enjoyed our stay at Home2Suites. Only 15 minutes from PHL International. Clean rooms, comfy beds, Kitchen area well appointed. Well stocked breakfast and the staff were super friendly and helpful.

Great hotel close to airport. Very clean, staff was very friendly and helpful and rooms were spacious and well laid out. Beds were comfortable and area was quiet. Breakfast was good and pool area was nice. Would definitely stay here again.

This property was perfect for families. It was a easy to navigate coming from the city (traffic was awful at times). The staff was amazing and kind. Moe was super sweet and personable. Armani was very pleasant and helpful. The facility it self was very clean. Breakfast was decent but could have used some other choices, instead of the same options each day. Although I have to say the egg sandwich with turkey sausage were horrible, I do not recommend them.

Wonderful hotel, would stay here again. We were a little disappointed in the breakfast. All options were premade, would prefer simple scramble eggs and bacon or something along those lines rather than pre-made options.

Loved the people, the staff. Rooms and beds were good to very good. Eco friendly, yes. BUT: Highway traffic noise pretty significant through the night. More importantly, was that you felt disappointed by the breakfast bar, in the sense that there were no eggs nor breakfast meats, unless they were in some premade muffin or or bagel sandwich. I guess most importantly is that there is no half-and-half. Just flavored creamers from coffee, mate. Not sure what sort of arrangement the hotel has made with the distributor or so on, but that seems like a pretty big miss. We heard other guests asking for 1/2 and 1/2 as well.…

The only thing that I liked about this hotel was the shuttle to the airport. The breakfast was horrible. They advertise breakfast in the elevator and looks nothing like what they provide. Go to Wendys, Burger King or even the gas station and you would get a better breakfast sandwich. We had a lightbulb out and rather than sending someone to replace the bulb, they just handed me a bulb to do it myself. Same with asking for more toilet paper in the room - they will just hand you a roll at the front desk. Very different from any other place I\'ve ever stayed where housekeeping brings it to your room for you. The worst part of our stay was the fact that they were out of pillows. YES - OUT OF PILLOWS. The front desk said that they put an order in for pillows but didnt have them yet. Sleeping on pullout couch - sorry, no pillows for you! The guy at the front said he could give me an extra blanket to shove in a pillow case to "make a pillow." The pillows that we did have were so flat and pathetic, they shouldnt even be called pillows! The room was right by the highway and very loud. Outside AC unit was running very loudly every few minutes the entire night and sounded like it was right outside of our window. Kids above us running around like animals late at night. Pool was gross and cloudy. Couldn\'t even see the bottom. I would definitely NOT stay here again.

Staff was wonderful! Clean room and good breakfast.

Rooms are clean. Staff are all very friendly. Breakfast had many options to chose from.