Name: Shutters Hotel
Address: 3650 East Idaho Street, Elko, Nevada, United States of America, Elko, Nevada, US
Price range: US$144–US$172 per night
Rating: 8.55

What guests think

Across reviews, Shutters Hotel is praised for clean, comfortable rooms, a stylish lobby, and friendly staff, making it a convenient, good-value stop near I‑80 for road trippers and families, with many guests returning or recommending it.

Common drawbacks include inconsistent breakfast quality and limited selection, occasional restaurant closures, and pool or hot tub maintenance or closures. Guests also mention thin walls or noisy AC, very soft or lumpy mattresses, and small maintenance snags like weak showerheads or dated fixtures. Overall, expect a practical stop with friendly service, but plan for variability in dining and some amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

There is an indoor pool and hot tub and an on site burger restaurant/bar, but multiple reviews mention closures, maintenance or cleanliness issues, and limited hours. Parking is easy, including trailer parking; the small gym meets basic needs.

Related guest reviews

10

Kevin

25 Feb 2025

·

Stayed 1 night

Thebhot tub was outbif service when I stayed but everything was comfortable besides that. It was a good stay.

10

David

16 Aug 2025

·

Stayed 1 night

The bar and restaurant was a complete and delightful surprise. Decided to stay for dinner and had a truly great meatloaf sandwich on Texas Toast. (plus a very good margarita) Room is large and quiet. Cannot wait to stry breakfst. First rate property.

8

Rebecca

10 Jun 2025

·

Stayed 1 night

The Lobby was very nice and inviting, as were the gym and pool area (hot tub was a bit hot and there were very obnoxious loud locals that had gotten in to the pool - so we didn’t stay long). Beds were comfy and the remote was easy to use (other places we’ve stayed were more difficult to use). I did notice the bathroom didn’t have an exhaust fan, and some of the wall paper up high was getting mildew. I forgot to tell the staff about this. I did tell them about the locals. Breakfast had potatoes and good bacon, along with eggs and other options.

10

Raymond

26 Aug 2025

·

Stayed 3 nights

Great pool ez parking

8

Jeremy

15 Feb 2025

·

Stayed 2 nights

Pool closed

10

Catharine

1 Sept 2025

·

Stayed 1 night

Burger dinner was excellent. Pleasant surprise to have an onsite dinner option.

10

Denis

1 Jul 2024

·

Stayed 1 night

Hotel was clean and safe. Pool and hot tub were nice. Gym is small but enough after a day in the car. Restaurant is limited but food is good and service was good, as well. Easy access to gas n freeway. Great choice in a place not many see as a destination.

10

Rafael

3 Jul 2025

·

Stayed 1 night

Trailer parking

10

Kevin

30 Oct 2025

·

Stayed 1 night

Easy check in. Clean. Pool/spa. Breakfast.

8

Steven

18 Nov 2023

·

Stayed 1 night

Nice property, just too bad the hot tub, pool, and restaurant was not operating.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe very clean rooms and common areas, yet there are recurring reports of missed details such as hair in bathrooms or on linens, worn towels, and stained items, plus occasional dirty or unkempt pool or exterior areas. Housekeeping frequency can be limited unless requested.

Related guest reviews

8

Christopher

19 Nov 2025

·

Stayed 1 night

Breakfast was what youd expect for continental breakfast. We were given food vouchers for breakfast but no one was there to take them. They had a cook serving rawlike bacon and eggs. Just kinda pointless in my opinion. Our room was great until we opend the nightstand drawer and found someone's half eaten sandwich in it. The pool was good, no towels in the pool area. Overall it was just meh. We may stay again just because the price was right for 2 rooms.

10

Katelyn

22 Dec 2025

·

Stayed 1 night

Staff was great! Rooms were clean and breakfast was hot ans fresh. Thank you!

10

Greg

8 Jul 2025

·

Stayed 1 night

I stay here often, and the staff is always friendly. The property is clean and well-maintained.

8

torie

5 Oct 2025

·

Stayed 1 night

Needs some updating (wallpaper peeling etc) and floors need a better vacuum.

8

Rosalie

20 Nov 2023

·

Stayed 1 night

Online didn’t indicate that the pool and gym were closed - we planned to use both so that was a bummer. One bed seemed like it had been slept in and remade without changing sheets. The sheets had debris and hair. Shower and sink also had quite a bit of hair. I think all of these things can be fixed easily so I would try again in hopes that it was a fluke.

10

Kurt

28 Dec 2025

·

Stayed 3 nights

Clean, updated, great atmosphere, friendly staff.

10

Shauna

27 Oct 2025

·

Stayed 1 night

The room was clean and the bed was comfortable. This is our 2nd stay here and we've enjoyed everything about this hotel both times.

6

Cheryl

31 Aug 2025

·

Stayed 1 night

Wasn’t very clean in the room when we got there. Hair in bath tub, toilet paper rolls and tissue not filled. Coffee maker dirty, trash on floor and under bed. My child found old candy under the bed. Beds were comfortable and clean.

6

Bridger

13 Jul 2025

·

Stayed 1 night

Hairs on towels. Tub faucet and sparyer needed updated and cleaned. Other then that it was nice

4

Roman

10 Nov 2025

·

Stayed 2 nights

The staff was great. The room on the other hand was a joke. Mattress was lumpy shower didn’t work and room wasn’t clean as it should be.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious, comfortable, and modern, with comfy beds and amenities like mini fridges, microwaves, and Keurig coffee makers in some. Common complaints include very soft or lumpy mattresses, thin walls or noisy AC, and occasional maintenance issues with showerheads, doors, or views.

Related guest reviews

10

Khristine

7 Sept 2025

·

Stayed 1 night

This is a beautiful hotel. We had a king suite with a kitchen and sitting room in addition to the bedroom. The bed was incredibly comfortable. The breakfast was nice. The hot tub was relaxing. We had a great one-night stay and will definitely be back!

8

Mario

19 Oct 2025

·

Stayed 1 night

When we arrived in the lobby we were greeted immediately by an employee at the front desk. Very friendly, knowledgeable, and helpful. Our room was clean and meat. The bed was a little saggy and the train whistle woke us up a few times. For the price and great customer service I would recommend this hotel.

8

Lauri

2 Sept 2025

·

Stayed 1 night

It was nice, clean, and a comfortable bed.

6

Arleen

22 Oct 2025

·

Stayed 1 night

Shutters was disappointing in that they advertise having a great restaurant. However, we had to go elsewhere for dinner because the restaurant was closed. The room was spacious with nice amenities but the mattress was extremely lumpy and soft. The hotel could stand to have some attention to details. For example, the two coffee urns at breakfast didn’t indicate if they were decaf or not.

6

Donna

4 Sept 2025

·

Stayed 1 night

This is a beautiful hotel and it’s been renovated recently. Upon check-in, it is three stories high and I asked if we could be on the third floor she says no I have you in 237. I asked if we could have a view of the hills she goes. Oh yeah, you can see. Upon getting to our room the keys did not work so I had to go all the way down the hall and back down and get the keys done. She did not apologize. When we open the door always stared at was a shingled roof. They have a dome I guess for the pool and that’s exactly what we look at. We were retired as we already had to go down there once we just stay in the room. The room is lovely. The hall is lovely. It’s just all done nicely. I would say the two blue chairs in the room. They must’ve got on sale. It is hysterical. I am 5 foot five. My feet will not sit on the floor if I sit back, I feel like I’m gonna big Humpty Dumpty chair. Very comfortable bed.

8

Kelly

22 Sept 2025

·

Stayed 1 night

Clean and comfortable. Fast and friendly check-in. My only gripe was the noisy air conditioning unit woke me up every time it kicked on during the night. That being said, I’d stay here again.

8

Robert

4 Aug 2025

·

Stayed 4 nights

Bed was comfortable, very clean, modern and well built. Downsides are the walls are quite thin and the blaring TV in the room next to me was not ideal. The breakfast is decent at best, with only 2 hot options, bacon and scrambled eggs that were delivered in a bag, and overcooked into a hard mass, with no flavors or effort into the breakfast meals. No pastries and minimal fresh options of some very old oranges and apples. But, overall it’s pretty nice, well built, modern, clean and doesn't smell like an ashtray. Would highly recommend.

6

Kristen

30 Apr 2024

·

Stayed 1 night

it was okay. room was good. bed was comfy. Very loud , thin walls

8

Dale

30 May 2025

·

Stayed 1 night

The property in general is excellent. Our room’s bathroom door was warped and didn’t close all the way. Staff is friendly and helpful.

10

Bryana

19 Sept 2025

·

Stayed 1 night

Really liked this hotel it surprised me of how nice it act is. Looks better in person than in photos. The jet tub was amazing in our bathroom.

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Service

Staff are widely described as friendly, accommodating, and efficient, and several issues were fixed quickly. A few guests reported slow or unattended front desk service and brusque breakfast staff.

Related guest reviews

2

Gay

2 Sept 2024

·

Stayed 4 nights

It is really sad that I read reviews before booking and was totally mislead on this hotel. From the minute we walked in at 3:00pm check-in time to a message on front desk stating we will return in 5 to 10 minutes not giving a time that they left it went downhill. Called down and asked for extra pillows since the pillows were so thin and they asked when we needed them because they were really busy and we said within 20 minutes so we could go to bed and they never brought them. Next evening we return to our room at 8:00 pm and room is not made up. Husband went down to front desk and was told due to Covid they don’t make up the room if you are staying more than one day (made no sense) and that we were told at check-in (which we were not) and there was a sign in our room telling us (which there was not) and if we didn’t like it go stay somewhere else (easy to say sense they had already charged our card for a 4 night stay). Found a door hanger in room with room needs request to be put at by 10:00pm. Requested 4 towels and trash bags and put outside on door at 8:00pm. Game back to room following night and nothing was brought to our and door hanger still on door. Went to front desk and said your customer service stinks and was told “ok”. No concern for the customer by any employees we encounter at this hotel at all. We had another stay booked here for next month and canceled and will never return or recommend this hotel to anyone.

8

mickey

3 Aug 2025

·

Stayed 1 night

Staff was excellent. Arrived late and they called to check and make sure we were still coming. When we arrived they were polite, helpful and fast.

8

Tyler

11 May 2025

·

Stayed 1 night

The dining room was closed for the evening due to lack of staff, I sympathize with the hotel because this is a problem everywhere. When we arrived, we waited for 10 minutes for someone to walk up to check us in. We tried calling and everything and no one was at the front desk. Probably same staffing issue. The AC in our room was broken, and it kept trying to work correctly and was incredibly loud. Simultaneously, we were unfortunately staying at the same time as a girls softball team so there was running, screaming, doors slamming all night. I can’t fault the staff for this one, more of bad parents instead. Overall, the hotel, accommodations, and cleanliness were great and it’s a beautiful location. A few frustrating things both in and out of the hotels control would not keep me from staying here again. The location is beautiful.

10

Kurt

28 Dec 2025

·

Stayed 3 nights

Clean, updated, great atmosphere, friendly staff.

10

Anne

2 Sept 2025

·

Stayed 1 night

My sister was there only one night. Room was clean and comfortable. The staff couldn't have been nicer! Nicole, at the front desk, was very personable and efficient making check-in a great experience. Kirby, the manager, goes above and beyond to make sure his guests are taken care of. He served as our waiter in the restaurant. There were nine of us! He didn't miss a beat! Kirby, also, made sure that he was back in the early morning to drive my sister to the airport. She had such a great experience that they will be staying there when she comes in late October with her husband.

8

Kelly

22 Sept 2025

·

Stayed 1 night

Clean and comfortable. Fast and friendly check-in. My only gripe was the noisy air conditioning unit woke me up every time it kicked on during the night. That being said, I’d stay here again.

10

Myrranda

29 Jun 2025

·

Stayed 1 night

Clean and nice property. Had a small issue with the A/C and they had it fixed in less than 30 minutes.

8

Monica

22 Jul 2025

·

Stayed 1 night

The property is cute! The front desk was awesome. Our AC unit was not working properly and was fixed within an hour. My only complaint is the lady running the restaurant inside the hotel. We were hoping to eat there and it was busy so we asked about how to get a table and she bluntly said "I'm not seating anybody for at least 20 minutes". I understand you're busy but there's no need to be short/rude in your reply. I would have gladly waited the 20 minutes if it weren't for her, instead we ran out and picked up dinner.

10

Cheryl

25 Jun 2025

·

Stayed 1 night

Staff was very friendly and helpful. The breakfast the next morning was delicious. We had dinner in their on site restaurant after a long day on the road, it was nice and relaxing. Would definitely stay here again.

8

Cheryl S

31 Mar 2024

·

Stayed 4 nights

Check in took awhile and it said my card was declined so we used my bf card which also was declined. We then both logged into our banks to see that it did take the money out of both our banks and it was their system messing up. It was nice they allowed us to check in early though. I was using the stairs and was not able to get out because the latch wasn’t working and thankfully a guy was trying to get in at the same time, he ended up body slamming the door to get it opened. I went to the front desk and comp about it being a fire hazard and it was immediately fixed. The front desk staff along with the staff in the kitchen were amazing!! I however had a problem with house keeping. My bf and I went to leave for a few hours and housekeeping was literally in front of our door. I asked the house keeper nicely for towels to have our trash taken out and toilet paper. I thought this was reasonable since we did stay several nights and needed our stuff taken care of. She assured me she would get it done right away. However once we returned and found we had no fresh towels the dirty ones were still in a pile and the trash was still full I went down once again to talk to the front desk and they had it taken care of right away. With all that said our stay was still nice. There was a pool my daughter enjoy, breakfast simple but yummy, the restaurant was good and the rooms were cleaned when arriving. We will stay there again on one of our trips.

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Location

Convenient off I-80, typically quiet and safe with easy access to restaurants and shopping, and some rooms offer nice views. A few guests noted confusing directions or that it is a bit away from the casinos.

Related guest reviews

10

David

29 May 2024

·

Stayed 1 night

Beautiful lobby, cafe area, front desk. Nice outside sitting area. Room LARGE and spacious and nicely furnished. Breakfast is served! Away from the crowded street--and quiet. Surprising accommodations under $100!

10

Josue

29 Jun 2024

·

Stayed 1 night

Right off the highway. Great place to stay for a night.

10

Karen

13 Sept 2025

·

Stayed 1 night

A great place to stay. Great location close to everything. Safe area to walk around in. Great breakfast. Will stay here again

10

Kelly

15 Mar 2025

·

Stayed 1 night

We pass thru here a couple times a year and always feel safe at shutters

8

Eric

24 Jul 2025

·

Stayed 1 night

Two signs gave us wrong directions to the hotel. Once we got there it was very nice.

8

Scott

31 Dec 2023

·

Stayed 1 night

We enjoyed our stay at Shutters. I wish it closer to one of the casinos, but its clean and comfortable, and priced right.

10

Robert

8 Apr 2025

·

Stayed 1 night

I really nicely kept Hotel. In good shape and a decent location. A bit of a surprise. A good bargain.

10

Richard

22 Dec 2024

·

Stayed 1 night

Beautiful hotel; good value for the price. Quiet, nicely appointed, and on the edge of the main town street, so not much traffic. Secure. Comfortable, modern and clean. Highly recommend.

10

Mark

23 Dec 2024

·

Stayed 1 night

We are passing through - California to Utah. Had read the reviews and decided to stay. Convenient location. Staff are very pleasant and easy to get down to nearby restaurants.

8

Anna

1 Aug 2025

·

Stayed 1 night

A convenient location to stop along our journey. It was very comfortable.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is included and ranges from plated eggs and bacon to breakfast burritos, but many found it limited, lukewarm, or poorly stocked; coffee quality varies. The on site burger restaurant earns praise for dinner when open, though hours and staffing are inconsistent.

Related guest reviews

8

Joseph Alexander

12 Sept 2024

·

Stayed 1 night

It was a nice hotel with incredibly friendly staff. The breakfast was good. My only disappointment was that I, in part, booked this place because it had a restaurant on site. When I checked in I learned the restaurant is closed on Sundays. Oddly, the sign for the restaurant in the elevator suggested it was open 7 days a week. It was just an inconvenience is all. Otherwise, it was all I could have hoped for.

8

Christopher

19 Nov 2025

·

Stayed 1 night

Breakfast was what youd expect for continental breakfast. We were given food vouchers for breakfast but no one was there to take them. They had a cook serving rawlike bacon and eggs. Just kinda pointless in my opinion. Our room was great until we opend the nightstand drawer and found someone's half eaten sandwich in it. The pool was good, no towels in the pool area. Overall it was just meh. We may stay again just because the price was right for 2 rooms.

10

David

16 Aug 2025

·

Stayed 1 night

The bar and restaurant was a complete and delightful surprise. Decided to stay for dinner and had a truly great meatloaf sandwich on Texas Toast. (plus a very good margarita) Room is large and quiet. Cannot wait to stry breakfst. First rate property.

4

Lindsay

2 Nov 2025

·

Stayed 1 night

Breakfast was disgusting

8

Philip

17 Aug 2025

·

Stayed 3 nights

4 starts except for: Outside of building lounge area and outside pool very dirty and in disrepair. Entry area dirty in disrepair. Carpets in hallways smell of musty dirt. Rooms clean though. Room heat/cool unit not working properly in AC mode...shuts off in the middle of the night and makes continual fan noise....bring your earplugs! Breakfast was a joke....one spoon of scrambled eggs and 2 strips bacon given by cook. Cold cerial, bagle

10

Darrell

15 Nov 2025

·

Stayed 1 night

Very clean hotel with great service and real cooked breakfast

10

Catharine

1 Sept 2025

·

Stayed 1 night

Burger dinner was excellent. Pleasant surprise to have an onsite dinner option.

10

Kelly

1 Aug 2025

·

Stayed 1 night

Comfortable beds. Hot breakfast. Delicious burgers at the restaurant. The pool and hot tub are very clean.

10

Bethany

22 Dec 2025

·

Stayed 1 night

So appreciated the breakfast with real pork bacon and fresh eggs( not powdered or frozen)

10

Kwang

21 Jul 2025

·

Stayed 1 night

The hotel is clean and the staff is very friendly. The TV is a smart TV, which is nice. The only small drawback is that the breakfast is very poor. The bacon and eggs are cold and the variety is very poor. Everything else is fine except breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$134
February	US$123
March	US$113
April	US$123
May	US$114
June	US$156
July	US$143
August	US$139
September	US$135
October	US$116
November	US$90
December	US$95

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $171	17 $170	18 $162	19 $152
20 $169	21 $171	22 $168	23 $170	24 $172	25 $163	26 $151
27 $171	28 $170	29 $172	30 $172

Su	Mo	Tu	We	Th	Fr	Sa
				1 $149	2 $148	3 $148
4 $149	5 $149	6 $149	7 $148	8 $149	9 $149	10 $152
11 $144	12 $149	13 $149	14 $148	15 $149	16 $152	17 $152
18 $152	19 $151	20 $152	21 $152	22 $150	23 $152	24 $151
25 $151	26 $151	27 $156	28 $151	29 $152	30 $152	31 $152

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

King Suite

Standard Room, 2 Beds

Standard Room, 1 King Bed, Accessible

Standard, Two Double Beds, Accessible

Standard Room, 1 King Bed

Standard, King Bed, Accessible, Tub

Parlor King Room

Parlor Two Double Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Shutters Hotel

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Prices for upcoming dates