Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults Only

This was a great hotel, but perhaps wrongly advertised as adult only. They should be really clear that the adult only section is a small portion of the property and also they should be really clear where the adult only areas are on check in. We only found the adult only pool about 2 hours before we checked out. Otherwise, we had a fantastic stay, great beach, great drinks and fun times.

Clean room nice staff i only ate at the buffet but the food was very good i just wish breakfast options were different bar was good drinks were good and strong i love the key card waterproof bracelet they give you to access your room water park was awesome the only thing is check in is at exactly 3 so cant check in and freshen up have to walk around the resort until 3

Hotel & pools are beautiful. Most staff very nice. Michael Jackson show & spa were amazing! We stayed in late june & beach was full of seaweed. Had we researched this, we would not have went. Every day they rake the seeweed into piles, then push them back into the ocean. The smell was horrible, like rotten fish. We paid to go to Sanoa island & Macao beach which were nicer. The worst part of the hotel is the dining situation which the staff really dont care about. We had a room w/4 people & we traveled w/family in another room of 4. We NEVER got to eat dinner together. You must have cell service bc everyday no matter if your snorkeling, diving, riding a horse, whatever..you must stop & get on your phone at 5pm to book your dinner for the next day. Diamond members get first bookings, hideaway guests (which was us) get 2nd opportunities & we almost always only had options to eat at 9 or 945pm. We begged to be able to eat w/the rest of our family to no avail. HOWEVER the restaurant would ALWAYS have many open tables of 4 or 8! our family absolutely could have ate together! I took pics of all the open tables yet was told repeatedly they could not allow the other 4 people to dine in the same restaurant with us. They have all kinds of people trying to sell you excursions or sign u up for rewards but no one to help book your dinners for the week. I think they prefer everyone to go to buffet. I thought it would be easier ro eat at the 11 rest. They advertise. Aruba & cancun better

The adults only section (Hideaway) was really great! The activity staff and bar staff were very attentive and made our stay lots of fun!

Something important to know about the property is the Royalton Resorts are all bunched up together, and Hideaway is simply one specific building with its own pool and bar, and also access to a restaurant for Hideaway guests only. The Royalton property is quite huge as a whole, so there is much to see. If you plan on doing an excursion that isn’t offered/sponsored through Royalton, then realize you’ll have to walk a majority of the way back to the front of the property. We had a group of 30, some of which were elderly, and that was not expected, so you see the issue. Other than that, most staff are very nice and wish to give you wonderful service. I couldn’t suggest the hydrotherapy session in the spa enough, definitely prepared me for my travels back home.

Todo el resort es una maravilla, tienen un sin fin de actividades. Me hospedé en el hideaway solo para adultos, el acceso a la playa, piscina, restaurantes es fácil y rápido. Pero la atención de todo el personal fue la cereza del pastel, en especial la de Smerlin. Ella se encargó de que nos sintiéramos como reynas aquí. Gracias a todo el personal, siempre alegres y atentos! Regresamos a México con muy buen sabor de boca de Punta Cana! Por cierto el mar, zero sargazo, todo espectacular!!

I had a great stay at Hideaway. The staff made us feel very welcomed and did everything to make sure we were comfortable. There is so many activities to do everyday so you will never get bored. A lot of people have complained how Hideaway is a small area for adults only whereas Royalton itself is for family - I didn’t find this to be an issue. In fact, I think the fact that there were families staying here made it more fun, considering the amount of events that are available for all ages. All in all, this is the best resort I have stayed it. Special shout out to Vibes Team, the housekeeping and front desk staff for being excellent!!

I didn’t appreciate how we paid for adults only but come to find out. It was only adults only where we rest our head at night. The entire facility had children except for where we slept which was the hideaway. That needs to be disclosed because there was a lot of children which we didn’t want to be around. Hence why we chose ADULTS ONLY !

This hotel is amazing, but this is not a Adult only resort. This is a terrible mistake to mix different customers. We ha ve only a little swimming pool (not to say a bath tube) reserved for adults... But the other activities has been practised with family group. It unfair and dangerous. You serve many alcohol beverage and make party at the same time with different people... But everything is okay for any comfort duties...

The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated

Fiar service - not Cleaning

We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.

Don’t know if it was the water or the food but got absurdly sick 2 days in out of the 5 days of vacation so wasn’t enjoyable at all. Place wasn’t amazingly clean, so I don’t want to attribute it to the food not being prepared right or just the water if a different country really don’t know but I terms of the staff cleaning rooms they did a good job. Somewhat jaded in this review because I didn’t really get to enjoy the trip due to sickness but the hotel was average overall.

Clean property with friendly staff. Food was good as well.

Wonderful hotel, we were very satisfied. The rooms are clean, and the staff are very polite and attentive. Herlyn at the Hideaway reception was very attentive and courteous. 5/5

This is a very confusing property. We were staying at the Hideaway via adult only portion of the hotel.. There is no real separation between the adult only and the rest of the property. Basically it’s a wall that separates the pool and then a separate area for lounge chairs for the beach.. aside from one dining facility. All other dining facilities are mixed with the rest of the resort. I arrived late. I was given my room and when I got there, there was a musty smell. The bathroom had mold, and the glass shower door covered in water spots. Luckily they had a room available and they made the switch this room. The bathroom was cleaner. However you can tell that it’s dated paint chips all over the shower railing. The towels are old. My room had no hand towels and a wash cloths until two days after I arrived. My friend asked for hand soap, and as I write, this still have not gotten in their room . The furniture is also dated and looks very used. Given that this was marketed as an upscale luxury autograph collection, Hotel I am very disappointed. The saving grace is the kindness and friendliness of the staff..

This was by far the worst resort experience I’ve ever had. The room was disgusting—bugs crawling around and visible mold on the walls and in the bathroom. The smell was unbearable, and it was clear the place hasn’t been properly cleaned or maintained in a long time. What made things even worse was the staff’s response. When we brought up the issues, they acted like it was normal and did nothing to fix the situation. For the price we paid, the conditions were completely unacceptable. If you care about cleanliness, safety, or basic comfort, avoid this resort at all costs. It ruined what should have been a relaxing vacation.

The sheets had blood on them and I had to get someone to change them

I wanted to give this a great review but I just couldn’t. This past weekend my cousin & I stayed at the Royalton Hideaway Punta Cana (Adults only side) for my birthday November 13th-18th. We were also Diamond Club members which included a butler, swim out pool & certain amenities that were strictly exclusive to Diamond Club members. (luxury). Boy was that a lie. It’s not worth it! Upon entry into our room.. it smelled like old water/mildew & mold. I kept smelling an odd smell coming from the AC vent and mentioned it to our butler. He arranged for us to have our rooms switched the next day. Guess what? Same thing in the new room except for this time.. I could actually spot the mold on in the showers. I knew I wasn’t crazy. I kept smelling something but couldn’t quite frankly put my nose on it. At that moment I found it. My cousin kept saying that our sheets on the bed felt wet. The housekeeping manager came & instead of actually fixing the problem.. they painted over it 😒 When you’re a “Diamond Club” member as they put it.. it pretty much means luxury. Not with this place! Diamond club is not worth it I promise. Do not spend your hard earned money with this hotel! Oh yeah, I also wound up SICK with a COLD coming back home from the air quality & mold. They also tried to fake accommodate us/ shut us up with a little 25 minute massage on the day before we were leaving which was like at 4:30pm in the evening and we had dinner reservations at 7:30pm that night.

The property was very clean.

I thought we were getting a King bed with a sofa. We ended up getting 2 queens . Not that big of a deal but still not what we expected . The resort is beautiful. Our Butler was phenomenal. Some bartenders were kinda snobby, but overall good experience

We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.

Didn’t have my room ready during check in. 3pm didn’t have bags so couldn’t change. Around 4:30pm I asked for my bag to change. Missed out on events and still no room. Got into the room around 6pm. I also didn’t get assistance in getting my bags to the 3rd floor since I asked for them to change earlier. Slept and then didn’t know if room service got my order through the TV no answer around midnight. It did show up and some called after I Got through to someone after asking hotels.com and calling the front desk. 2am heard a couple fighting and yelling this went on for awhile called the front desk and someone came and spoke with them around 3am. Didn’t get much sleep. House keeping knocked around 8:30am. Very disappointed and spoke to you and thanks for comping my night. View from room was amazing.

The room was spacious with a comfortable bed, food was ok but I don’t expect fabulous with an all-inclusive. The staff were either great or couldn’t care less. Overall we had a nice stay but wouldn’t go back and wouldn’t recommend it to friends.

The property was quiet and safe and very beautiful. What I didn’t like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didn’t get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasn’t luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.

Once you get to the property the staff is very friendly and helpful And there were a lot of people doing a lot of things for us (shuttle to hideaway check in, the person who checked us in, person who took care of us during our stay, and the person who took our bags to the room.) the room was fantastic, the walls were a little thin but that was only a problem when people were talking loudly in the hall. The hideaway section was lovely and there were eating areas that were adults only too which was lovely (first come first serve). I could go on!

This is a very confusing property. We were staying at the Hideaway via adult only portion of the hotel.. There is no real separation between the adult only and the rest of the property. Basically it’s a wall that separates the pool and then a separate area for lounge chairs for the beach.. aside from one dining facility. All other dining facilities are mixed with the rest of the resort. I arrived late. I was given my room and when I got there, there was a musty smell. The bathroom had mold, and the glass shower door covered in water spots. Luckily they had a room available and they made the switch this room. The bathroom was cleaner. However you can tell that it’s dated paint chips all over the shower railing. The towels are old. My room had no hand towels and a wash cloths until two days after I arrived. My friend asked for hand soap, and as I write, this still have not gotten in their room . The furniture is also dated and looks very used. Given that this was marketed as an upscale luxury autograph collection, Hotel I am very disappointed. The saving grace is the kindness and friendliness of the staff..

First of I’ve always loved the Royalton resorts .I after trying most of them this one needs some work … .. that being said customer service is definitely a big one … while some of the staff go above and beyond some are completely clueless when is comes to a simple thing as a smile … I do have to say if you plan on visiting go with an open mind and don’t expect too much … I also have to shout out to a few of the staff there that went above and beyond to make some of the our undesirable mishaps better …some of the staff should clearly reconsider the hospitality industry …a big thank you to Jhoenmy our butler you definitely go above and beyond I wish u all the best , Jose Paulino you are an exceptional manager thank you … Fernando at the Dorado you are a gem along with your chef … you made my day with your special meals definitely will be back for that Octopus!! On another note my trip did not start out great a few mishaps along the way but the people mentioned about surely changed it all … Susy Ramos at the hideaway check in you are a breath of fresh thank you for everything. Now I regards to the hotel accommodation.. my suggestion is please renovate your bathrooms the fish bowl sinks are really not needed , the safe in the very tiny closet with the most awkward doors should be on the top shelf not where a person needs to go down on their knees to open it .. the lighting in the rooms are horrible your rooms need some updating blankets for the beds would be nice.

Loved the Diamond Club, staff and service great. Wish I had gotten the swim up rooms, they seemed fun. Wouldn't recommend the honeymoon suite, Jacuzzi had to be filled by butler. Only used it once, also the balcony of the honeymoon suite overlooked the back of a restaurant and dumpster area. Restaurants were decent, although portions were very small in some cases. W

The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated

Hideway at Royalton exceeded my expectations. The hideway is thirty minutes from the airport the ride is pleasant. I was helped by Harrison and Carolina for check-in. Estela in housekeeping is wonderful, she respected my privacy, she and her team always greeted me with a smile. I recommend going the extra mile and paying extra for the Diamond club, an added bonus is a butler. My butler Carolina stole my heart, she is kind. Lovely and attentive. Carolina took care of all our needs including sticking my room with whatever we needed. We were treated with the utmost respect and kindness. Everyone greets you with a smile and is willing to go the extra mile expecting nothing in return The buffet is great, drinks flow freely. I plan on returning next year with my family. Thank you for creating such a warm and welcoming environment for me.

The staff was not nearly as attentive as I would’ve expected for a 5 star resort! No bellboy to help with bags, lack luster bus boys were just part of it.

We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.

“Other than the butler, who did an excellent job, the rest of the staff could benefit from better training. We also noticed some suspicious individuals who didn’t seem to belong at the resort. If it weren’t for our amazing group of friends who laughed through it all, the experience wouldn’t have been as enjoyable. The room had issues too — the shower flooded the floor each time we used it, but we made the best of it. Overall, the experience could have been better.”

Overall the most horrible experience ever. The staff was rude and very disrespectful. Also, traveling from a different country trying to have a wonderful vacation, and encountering this type of treatment was beyond horrible. We were a group of 57 people that came from all around the world for my cousin’s wedding, and every day each one of the family members had a new complaint. I have never been so frustrated and disappointed in my life when it comes to going on vacation. Overall worst experience ever.

The room was spacious with a comfortable bed, food was ok but I don’t expect fabulous with an all-inclusive. The staff were either great or couldn’t care less. Overall we had a nice stay but wouldn’t go back and wouldn’t recommend it to friends.

Place is great, the food and drinks perfect. But the staff at check-in was horrible there were only one person able to help. After having trouble checking in changing room and giving me no information at the main lobby, the rest was great.

Service was not great and most employees did not speak English

We had a very relaxing stay at hideaway the staff in the restaurants and all bars were amazing very attentive. Unfortunately the front desk staff were not very helpful. Our luggage was never delivered to our room so my husband had to go and bring it to us after 30 minutes of waiting and calls to the front desk were less than helpful as we were left on hold forever without any answers. Otherwise it was a very relaxing vacation after that incident!

Everything was great and our butler Manual was awesome and took care of everything from dinner reservations throughout our stay.

Hideway at Royalton exceeded my expectations. The hideway is thirty minutes from the airport the ride is pleasant. I was helped by Harrison and Carolina for check-in. Estela in housekeeping is wonderful, she respected my privacy, she and her team always greeted me with a smile. I recommend going the extra mile and paying extra for the Diamond club, an added bonus is a butler. My butler Carolina stole my heart, she is kind. Lovely and attentive. Carolina took care of all our needs including sticking my room with whatever we needed. We were treated with the utmost respect and kindness. Everyone greets you with a smile and is willing to go the extra mile expecting nothing in return The buffet is great, drinks flow freely. I plan on returning next year with my family. Thank you for creating such a warm and welcoming environment for me.

A lot of pools, not crowded, lots of beach seating and very friendly staff. Our butler Miguel handled our dinner reservations and ensured we had anything we needed. Looking forward to coming back!

The most amazing staff. You couldn’t ask for better service and kinder people. My only real complaint is the beach. I wish I was made aware before going that I needed water shoes with all of the rocks everywhere.

Hotel & pools are beautiful. Most staff very nice. Michael Jackson show & spa were amazing! We stayed in late june & beach was full of seaweed. Had we researched this, we would not have went. Every day they rake the seeweed into piles, then push them back into the ocean. The smell was horrible, like rotten fish. We paid to go to Sanoa island & Macao beach which were nicer. The worst part of the hotel is the dining situation which the staff really dont care about. We had a room w/4 people & we traveled w/family in another room of 4. We NEVER got to eat dinner together. You must have cell service bc everyday no matter if your snorkeling, diving, riding a horse, whatever..you must stop & get on your phone at 5pm to book your dinner for the next day. Diamond members get first bookings, hideaway guests (which was us) get 2nd opportunities & we almost always only had options to eat at 9 or 945pm. We begged to be able to eat w/the rest of our family to no avail. HOWEVER the restaurant would ALWAYS have many open tables of 4 or 8! our family absolutely could have ate together! I took pics of all the open tables yet was told repeatedly they could not allow the other 4 people to dine in the same restaurant with us. They have all kinds of people trying to sell you excursions or sign u up for rewards but no one to help book your dinners for the week. I think they prefer everyone to go to buffet. I thought it would be easier ro eat at the 11 rest. They advertise. Aruba & cancun better

Nice beach area and property is large and spread out. Buffet area was always fresh food and clean. Did not like the noise created by all the activies and food areas who were competing for your attention.

This hotel was excellent, nice place, the people were courteous. Excellent beach and pools. Definitely we're staying again.

Something important to know about the property is the Royalton Resorts are all bunched up together, and Hideaway is simply one specific building with its own pool and bar, and also access to a restaurant for Hideaway guests only. The Royalton property is quite huge as a whole, so there is much to see. If you plan on doing an excursion that isn’t offered/sponsored through Royalton, then realize you’ll have to walk a majority of the way back to the front of the property. We had a group of 30, some of which were elderly, and that was not expected, so you see the issue. Other than that, most staff are very nice and wish to give you wonderful service. I couldn’t suggest the hydrotherapy session in the spa enough, definitely prepared me for my travels back home.

The property was quiet and safe and very beautiful. What I didn’t like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didn’t get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasn’t luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.

Todo el resort es una maravilla, tienen un sin fin de actividades. Me hospedé en el hideaway solo para adultos, el acceso a la playa, piscina, restaurantes es fácil y rápido. Pero la atención de todo el personal fue la cereza del pastel, en especial la de Smerlin. Ella se encargó de que nos sintiéramos como reynas aquí. Gracias a todo el personal, siempre alegres y atentos! Regresamos a México con muy buen sabor de boca de Punta Cana! Por cierto el mar, zero sargazo, todo espectacular!!

The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated

We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.

We liked the staff, very friendly and helpful. The rooms are in need of updating. The facilities, (restaurants, pool etc are in good shape. The only thing we were disappointed in, is the food preparation. It was hit and miss with dinners and lunch. No disrespect to the chefs that are there, save (Doronos) really need some Good Chefs. Just not talented enough I'm afraid

Clean room nice staff i only ate at the buffet but the food was very good i just wish breakfast options were different bar was good drinks were good and strong i love the key card waterproof bracelet they give you to access your room water park was awesome the only thing is check in is at exactly 3 so cant check in and freshen up have to walk around the resort until 3

Impossible to get any dinner reservations the whole 5 days despite it being an all inclusive resort. The reservations were saved for the guests that were “diamond” and no others were able to get dinner reservations at all. Wry frustrated to pay for an all inclusive resort and not get to dine at any of the restaurants and have to eat the buffet every night for dinner .

Hotel & pools are beautiful. Most staff very nice. Michael Jackson show & spa were amazing! We stayed in late june & beach was full of seaweed. Had we researched this, we would not have went. Every day they rake the seeweed into piles, then push them back into the ocean. The smell was horrible, like rotten fish. We paid to go to Sanoa island & Macao beach which were nicer. The worst part of the hotel is the dining situation which the staff really dont care about. We had a room w/4 people & we traveled w/family in another room of 4. We NEVER got to eat dinner together. You must have cell service bc everyday no matter if your snorkeling, diving, riding a horse, whatever..you must stop & get on your phone at 5pm to book your dinner for the next day. Diamond members get first bookings, hideaway guests (which was us) get 2nd opportunities & we almost always only had options to eat at 9 or 945pm. We begged to be able to eat w/the rest of our family to no avail. HOWEVER the restaurant would ALWAYS have many open tables of 4 or 8! our family absolutely could have ate together! I took pics of all the open tables yet was told repeatedly they could not allow the other 4 people to dine in the same restaurant with us. They have all kinds of people trying to sell you excursions or sign u up for rewards but no one to help book your dinners for the week. I think they prefer everyone to go to buffet. I thought it would be easier ro eat at the 11 rest. They advertise. Aruba & cancun better

I really enjoyed this hotel! There are a lot of activities and the food is delicious. The food and drinks here are top notch. I’ve been to many resorts in Punta Cana this one by far has been the best. Will return in the near future!

Clean property with friendly staff. Food was good as well.

The property was quiet and safe and very beautiful. What I didn’t like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didn’t get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasn’t luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.

Loved the Diamond Club, staff and service great. Wish I had gotten the swim up rooms, they seemed fun. Wouldn't recommend the honeymoon suite, Jacuzzi had to be filled by butler. Only used it once, also the balcony of the honeymoon suite overlooked the back of a restaurant and dumpster area. Restaurants were decent, although portions were very small in some cases. W

The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated